Our client is seeking an experienced and dynamic senior housing professional to lead their Temporary Accommodation, and Housing Allocations services within a busy local authority setting. Key Responsibilities Provide strategic and operational leadership across Temporary Accommodation, Allocations and Housing Register services, Lead the delivery of the Council's B&B elimination plan, reducing reliance on unsuitable accommodation and supporting households to move into sustainable housing Oversee the provision, procurement and management of Temporary Accommodation, ensuring services operate within legislative requirements, contractual standards and financial limits Ensure the Council meets its statutory duties under the Housing Act 1996 and Homelessness Reduction Act 2017 and other statutory guidance. Oversee the Housing Register and allocations scheme, ensuring a fair, transparent and effective approach to prioritisation and lettings Drive continuous service improvement, strengthening performance management, improving the customer journey and delivering value for money Lead on the development and implementation of service policies, procedures and systems in line with legislative and strategic requirements Manage significant financial resources, including Temporary Accommodation budgets, ensuring effective planning, control and alignment with the Council's financial framework Build and maintain effective partnerships with internal services, external agencies, landlords and providers to improve supply and service delivery Represent the service at a senior level, including engagement with Members, senior leaders and external stakeholders About You Substantial experience at a senior management level within a local authority housing service, with responsibility for Temporary Accommodation and Housing Allocation services Demonstrable experience of leading and motivating large, multi-disciplinary teams and delivering service improvement in a complex environment Strong understanding of homelessness legislation, allocations frameworks and the wider housing policy context Experience of managing significant budgets within a public sector environment and delivering services within financial constraints Experience of commissioning, procurement and contract management, including working effectively with housing providers, landlords and partners Ability to lead and deliver change programmes, improving service performance and customer outcomes Strong influencing and communication skills, with the ability to build effective relationships with Members, senior officers and external stakeholders Politically aware, with a clear understanding of the governance and decision-making environment within local government Able to provide clear strategic direction while maintaining effective oversight of operational delivery. If you are interested in this role please send your updated CV in the first instance.
Apr 23, 2026
Seasonal
Our client is seeking an experienced and dynamic senior housing professional to lead their Temporary Accommodation, and Housing Allocations services within a busy local authority setting. Key Responsibilities Provide strategic and operational leadership across Temporary Accommodation, Allocations and Housing Register services, Lead the delivery of the Council's B&B elimination plan, reducing reliance on unsuitable accommodation and supporting households to move into sustainable housing Oversee the provision, procurement and management of Temporary Accommodation, ensuring services operate within legislative requirements, contractual standards and financial limits Ensure the Council meets its statutory duties under the Housing Act 1996 and Homelessness Reduction Act 2017 and other statutory guidance. Oversee the Housing Register and allocations scheme, ensuring a fair, transparent and effective approach to prioritisation and lettings Drive continuous service improvement, strengthening performance management, improving the customer journey and delivering value for money Lead on the development and implementation of service policies, procedures and systems in line with legislative and strategic requirements Manage significant financial resources, including Temporary Accommodation budgets, ensuring effective planning, control and alignment with the Council's financial framework Build and maintain effective partnerships with internal services, external agencies, landlords and providers to improve supply and service delivery Represent the service at a senior level, including engagement with Members, senior leaders and external stakeholders About You Substantial experience at a senior management level within a local authority housing service, with responsibility for Temporary Accommodation and Housing Allocation services Demonstrable experience of leading and motivating large, multi-disciplinary teams and delivering service improvement in a complex environment Strong understanding of homelessness legislation, allocations frameworks and the wider housing policy context Experience of managing significant budgets within a public sector environment and delivering services within financial constraints Experience of commissioning, procurement and contract management, including working effectively with housing providers, landlords and partners Ability to lead and deliver change programmes, improving service performance and customer outcomes Strong influencing and communication skills, with the ability to build effective relationships with Members, senior officers and external stakeholders Politically aware, with a clear understanding of the governance and decision-making environment within local government Able to provide clear strategic direction while maintaining effective oversight of operational delivery. If you are interested in this role please send your updated CV in the first instance.
Extensive experience of a senior leadership role within housing, property, development or urban regeneration either within a local authority or in the private sector. Track record of achieving demonstrable results from developing and delivering regeneration projects and projects which deliver additional housing. Experience of working in partnership with a wide range of partners and stakeholders to facilitate the delivery of complex redevelopment and regeneration schemes. Substantial experience of project management and use of financial appraisal tools and project management software for capital programmes. Track record of leadership with proven ability to empower and motivate staff and to build and contribute to effective teams and relationships particularly with partners. Ability to lead by example. Experience of working successfully at a senior level in a complex multi-disciplinary organisation demonstrating an ability to contribute to corporate, directorate and divisional goals. Thorough understanding and excellent knowledge of current legislation, issues, policies and developments at local and national level in relation to housing and regeneration development functions. Track record of successfully engaging with residents and others in a diverse community, building positive and productive working relationships. A proven ability to manage large scale multidisciplinary projects. Experience of anticipating problems and providing effective solutions and options to achieve successful outcomes in line with specific aims and objectives. Ability to provide exemplary leadership skills and contribute to programme delivery as part of a wider management structure. Ability to manage conflicting priorities in a pressurised and fast moving/changing environment, demonstrating a desire to acquire new skills and knowledge with a commitment to learning. Able to demonstrate an ability to apply performance management techniques, take responsibility for all tasks of those supervised, and to develop, negotiate and extend challenging outcomes and goals. Ability to manage substantial capital and revenue budgets to the required standard demanded by the Council whilst delivering high quality value for money services. Ability to work closely with and establish positive relationships to generate confidence and respect with elected members, Chief Officers, other senior Council officers, external agencies, community and voluntary groups, development professionals and members of the public as necessary to successfully discharge the functions of this role.
Apr 23, 2026
Seasonal
Extensive experience of a senior leadership role within housing, property, development or urban regeneration either within a local authority or in the private sector. Track record of achieving demonstrable results from developing and delivering regeneration projects and projects which deliver additional housing. Experience of working in partnership with a wide range of partners and stakeholders to facilitate the delivery of complex redevelopment and regeneration schemes. Substantial experience of project management and use of financial appraisal tools and project management software for capital programmes. Track record of leadership with proven ability to empower and motivate staff and to build and contribute to effective teams and relationships particularly with partners. Ability to lead by example. Experience of working successfully at a senior level in a complex multi-disciplinary organisation demonstrating an ability to contribute to corporate, directorate and divisional goals. Thorough understanding and excellent knowledge of current legislation, issues, policies and developments at local and national level in relation to housing and regeneration development functions. Track record of successfully engaging with residents and others in a diverse community, building positive and productive working relationships. A proven ability to manage large scale multidisciplinary projects. Experience of anticipating problems and providing effective solutions and options to achieve successful outcomes in line with specific aims and objectives. Ability to provide exemplary leadership skills and contribute to programme delivery as part of a wider management structure. Ability to manage conflicting priorities in a pressurised and fast moving/changing environment, demonstrating a desire to acquire new skills and knowledge with a commitment to learning. Able to demonstrate an ability to apply performance management techniques, take responsibility for all tasks of those supervised, and to develop, negotiate and extend challenging outcomes and goals. Ability to manage substantial capital and revenue budgets to the required standard demanded by the Council whilst delivering high quality value for money services. Ability to work closely with and establish positive relationships to generate confidence and respect with elected members, Chief Officers, other senior Council officers, external agencies, community and voluntary groups, development professionals and members of the public as necessary to successfully discharge the functions of this role.
We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 21, 2026
Contractor
We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Private Sector Housing Team Manager Local Authority West London A highly regarded local authority in West London is seeking an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health function focused on improving standards across the private rented sector. This is a senior leadership opportunity for a proven manager with strong regulatory experience, particularly within housing enforcement, HMO licensing, and private sector housing standards . The Opportunity Reporting directly to the Head of Environmental Health Services, you will lead a specialist team delivering frontline regulatory services across private sector housing. You will oversee 4 direct reports (Senior Officers/Team Leaders) and a wider team of approximately 16 staff , ensuring high-quality service delivery aligned to statutory duties and corporate objectives. This role combines strategic leadership, operational delivery, and high-level casework , including enforcement and policy development. Package & Benefits Salary: 68,685 - 78,513 per annum Hybrid working: 3 days office / 2 days remote Generous annual leave entitlement Membership of the Local Government Pension Scheme Flexible working arrangements Ongoing professional development Key Responsibilities Lead, manage and develop a multidisciplinary housing enforcement team Oversee property licensing schemes (including HMOs), inspection programmes, and enforcement activity Direct complex investigations, including civil penalties, prosecutions and Rent Repayment Orders Drive initiatives to identify rogue landlords, unlicensed properties and poor housing standards Manage team performance, budgets ( 500k- 1m), and service delivery plans Contribute to departmental strategy and corporate objectives Build strong partnerships with internal departments and external stakeholders Represent the service at senior-level meetings, committees and member briefings Act as deputy to the Head of Service where required About You Essential: Significant management experience within a local authority, council, or housing association (this is a strict requirement) Proven experience leading teams within Private Sector Housing / Environmental Health Strong knowledge of: Housing Act legislation HMO licensing and enforcement Civil penalties and regulatory frameworks Degree/Diploma in Environmental Health (CIEH recognised) Registration with the Environmental Health Officers Registration Board Demonstrable experience managing performance, budgets, and change Strong stakeholder engagement and political awareness You will also demonstrate: Strategic thinking and leadership capability Ability to manage complex casework and competing priorities Excellent written and verbal communication (committee reports, member briefings) A commitment to public service, community outcomes and high professional standards Apply now for a confidential discussion and further details. Linsco is acting as an Employment Agency in relation to this vacancy.
Apr 20, 2026
Full time
Private Sector Housing Team Manager Local Authority West London A highly regarded local authority in West London is seeking an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health function focused on improving standards across the private rented sector. This is a senior leadership opportunity for a proven manager with strong regulatory experience, particularly within housing enforcement, HMO licensing, and private sector housing standards . The Opportunity Reporting directly to the Head of Environmental Health Services, you will lead a specialist team delivering frontline regulatory services across private sector housing. You will oversee 4 direct reports (Senior Officers/Team Leaders) and a wider team of approximately 16 staff , ensuring high-quality service delivery aligned to statutory duties and corporate objectives. This role combines strategic leadership, operational delivery, and high-level casework , including enforcement and policy development. Package & Benefits Salary: 68,685 - 78,513 per annum Hybrid working: 3 days office / 2 days remote Generous annual leave entitlement Membership of the Local Government Pension Scheme Flexible working arrangements Ongoing professional development Key Responsibilities Lead, manage and develop a multidisciplinary housing enforcement team Oversee property licensing schemes (including HMOs), inspection programmes, and enforcement activity Direct complex investigations, including civil penalties, prosecutions and Rent Repayment Orders Drive initiatives to identify rogue landlords, unlicensed properties and poor housing standards Manage team performance, budgets ( 500k- 1m), and service delivery plans Contribute to departmental strategy and corporate objectives Build strong partnerships with internal departments and external stakeholders Represent the service at senior-level meetings, committees and member briefings Act as deputy to the Head of Service where required About You Essential: Significant management experience within a local authority, council, or housing association (this is a strict requirement) Proven experience leading teams within Private Sector Housing / Environmental Health Strong knowledge of: Housing Act legislation HMO licensing and enforcement Civil penalties and regulatory frameworks Degree/Diploma in Environmental Health (CIEH recognised) Registration with the Environmental Health Officers Registration Board Demonstrable experience managing performance, budgets, and change Strong stakeholder engagement and political awareness You will also demonstrate: Strategic thinking and leadership capability Ability to manage complex casework and competing priorities Excellent written and verbal communication (committee reports, member briefings) A commitment to public service, community outcomes and high professional standards Apply now for a confidential discussion and further details. Linsco is acting as an Employment Agency in relation to this vacancy.
Digital Product Manager - 18-month Fixed-Term Maternity Cover Farringdon, London: £77,801 - £81,895 Full-time (37.5 hours) Hybrid: This position is eligible for MTVH's flexible working policy Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a decent home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you'll be developing multiple digital products, including our websites, online customer services platform and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation. The SoResi brand is known for being innovative and ahead of the curb and there is a continuous drive to improve, innovate and diversify our services to increase revenue. You'll focus on improving the efficiency of our homeownership resales & staircasing services, including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations and creating an experience that exceeds top digital residential brands, helping drive sales through multiple platforms. You'll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they'll get a new user-centric homeownership services experience that encourages self-service and nudging towards preferred channels. Alongside our homeowner services offering, you'll be developing a new B2B services offering through the innovative SoResi Partnerships brand. You'll be looking to improve the positioning of the partnerships services on (url removed), creating user journeys, and developing CRM functionality to support the management of partner relationships and leads. Your responsibilities : You'll be responsible for creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services. You'll be informed by the user needs you discover, the overall digital service strategy and the company's strategic goals. You'll also be the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers and researchers. Equally you'll be working closely with residents, business stakeholders and service leads. If you're motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you. What you'll need to succeed You have experience as a Digital Product Manager, or delivering customer-focused digital products are customer focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for our digital services can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Kay dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 18, 2026
Seasonal
Digital Product Manager - 18-month Fixed-Term Maternity Cover Farringdon, London: £77,801 - £81,895 Full-time (37.5 hours) Hybrid: This position is eligible for MTVH's flexible working policy Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a decent home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you'll be developing multiple digital products, including our websites, online customer services platform and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation. The SoResi brand is known for being innovative and ahead of the curb and there is a continuous drive to improve, innovate and diversify our services to increase revenue. You'll focus on improving the efficiency of our homeownership resales & staircasing services, including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations and creating an experience that exceeds top digital residential brands, helping drive sales through multiple platforms. You'll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they'll get a new user-centric homeownership services experience that encourages self-service and nudging towards preferred channels. Alongside our homeowner services offering, you'll be developing a new B2B services offering through the innovative SoResi Partnerships brand. You'll be looking to improve the positioning of the partnerships services on (url removed), creating user journeys, and developing CRM functionality to support the management of partner relationships and leads. Your responsibilities : You'll be responsible for creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services. You'll be informed by the user needs you discover, the overall digital service strategy and the company's strategic goals. You'll also be the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers and researchers. Equally you'll be working closely with residents, business stakeholders and service leads. If you're motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you. What you'll need to succeed You have experience as a Digital Product Manager, or delivering customer-focused digital products are customer focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for our digital services can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Kay dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
A charity that provides specialised support to adults with sensory impairments, disabilities, and long-term health conditions is looking to appoint a commercially minded, strategic and ambitious leader as its next Chief Executive Officer.This is not a traditional charity CEO role. They are looking for someone who can combine a strong sense of purpose with commercial awareness someone who can build on the organisation s strong local reputation, grow and develop services, strengthen partnerships, and help create income streams that move the charity away from relying too heavily on grants and commissioned tenders.The role may suit an existing CEO of a smaller organisation, a senior leader looking for a first Chief Executive position, or someone from the public, health, social care, housing, education, membership or commercial sectors who can bring relevant transferable experience in business development, service growth, stakeholder engagement and organisational leadership.About our clientThey exist for one reason: to make sure that a sensory impairment, disability or long-term health condition does not stop anyone from living a full and connected life.They work with people across South Tyneside and Gateshead to help them stay informed, feel empowered and build the resilience to deal with whatever life brings. Behind this work is a team of professionals and people with lived experience of disability and sensory loss. They do not just understand the needs of the community they support for many of them, those experiences are personal.Their vision is for disabled people and those with sensory loss across the region to feel informed, empowered and resilient.The OpportunityThe organisation now needs someone with a stronger commercial and business focus someone who can help lead its next phase of development by broadening its reach, expanding services and building a more diverse and sustainable income base.A key priority for the next CEO will be to reduce reliance on grants and tendered income by developing other revenue streams, increasing unrestricted income and identifying opportunities for growth. This means they are looking for someone who is outward-facing, entrepreneurial and confident in spotting opportunities, building relationships and turning ideas into action.This is a genuine opportunity to shape the future of a well-regarded organisation with strong local roots, a clear purpose and real potential for further development.The RoleAs Chief Executive, you will provide overall strategic and operational leadership, working closely with the Board of Trustees to deliver the organisation s vision, business plan and long-term sustainability.You will lead the organisation externally with commissioners, funders, partners, businesses and other stakeholders, while also ensuring that services remain high quality, responsive and financially sustainable.Key Responsibilities Lead the charity as its senior representative and ambassador, building strong external relationships and raising the organisation s profileWork with the Board to shape and deliver strategy, business planning and long-term sustainabilityDrive service development and identify opportunities to grow and expand reach and impactDevelop and diversify income streams, with a strong emphasis on reducing reliance on grants and tendersOversee service delivery, operations and organisational performanceLead and develop staff, volunteers and senior managersEnsure effective financial management, governance, compliance and risk management About YouThis role is likely to suit someone who enjoys building organisations, growing services, developing new income opportunities and working externally as well as internally. You will understand how to balance mission with sustainability and will be motivated by the chance to lead an organisation that is ambitious about both its impact and its future.Essential experience Senior leadership experience in a charity, not-for-profit or other relevant organisation, or in a comparable leadership role with clearly transferable experiencePartnership development and external stakeholder managementBusiness planning, service development and organisational growthIncome generation, fundraising, contract management or commercial developmentFinancial management, including budgeting and delivery against income and cost targetsLeading and developing staff and teamsGovernance, risk management and implementing effective controls Desirable experience Experience or knowledge of disability, sensory support, health, social care or community servicesExperience of leading organisational change Essential skills and attributes Strategic and commercially awareStrong leadership and relationship-building skillsA confident communicator who can influence and inspire confidenceAble to identify opportunities and turn them into practical actionInclusive, resilient and collaborative in approachUnderstanding of, or empathy with, the people and communities SAM supports Additional requirements Degree-level education or equivalent professional qualificationAccess to a car for work purposesClean driving licenceHead Office is in Gateshead and there is a second premises in South Shields. You will be required to physically cover both offices Equality and Diversity"We value diversity and promote equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application."What happens next?Please apply online. The agent, Hiring People, will then contact you directly about the next steps. If shortlisted, you may be asked to complete a short video interview. Please be sure to check your junk/spam.Candidates must be eligible to live and work in the UK.
Apr 17, 2026
Full time
A charity that provides specialised support to adults with sensory impairments, disabilities, and long-term health conditions is looking to appoint a commercially minded, strategic and ambitious leader as its next Chief Executive Officer.This is not a traditional charity CEO role. They are looking for someone who can combine a strong sense of purpose with commercial awareness someone who can build on the organisation s strong local reputation, grow and develop services, strengthen partnerships, and help create income streams that move the charity away from relying too heavily on grants and commissioned tenders.The role may suit an existing CEO of a smaller organisation, a senior leader looking for a first Chief Executive position, or someone from the public, health, social care, housing, education, membership or commercial sectors who can bring relevant transferable experience in business development, service growth, stakeholder engagement and organisational leadership.About our clientThey exist for one reason: to make sure that a sensory impairment, disability or long-term health condition does not stop anyone from living a full and connected life.They work with people across South Tyneside and Gateshead to help them stay informed, feel empowered and build the resilience to deal with whatever life brings. Behind this work is a team of professionals and people with lived experience of disability and sensory loss. They do not just understand the needs of the community they support for many of them, those experiences are personal.Their vision is for disabled people and those with sensory loss across the region to feel informed, empowered and resilient.The OpportunityThe organisation now needs someone with a stronger commercial and business focus someone who can help lead its next phase of development by broadening its reach, expanding services and building a more diverse and sustainable income base.A key priority for the next CEO will be to reduce reliance on grants and tendered income by developing other revenue streams, increasing unrestricted income and identifying opportunities for growth. This means they are looking for someone who is outward-facing, entrepreneurial and confident in spotting opportunities, building relationships and turning ideas into action.This is a genuine opportunity to shape the future of a well-regarded organisation with strong local roots, a clear purpose and real potential for further development.The RoleAs Chief Executive, you will provide overall strategic and operational leadership, working closely with the Board of Trustees to deliver the organisation s vision, business plan and long-term sustainability.You will lead the organisation externally with commissioners, funders, partners, businesses and other stakeholders, while also ensuring that services remain high quality, responsive and financially sustainable.Key Responsibilities Lead the charity as its senior representative and ambassador, building strong external relationships and raising the organisation s profileWork with the Board to shape and deliver strategy, business planning and long-term sustainabilityDrive service development and identify opportunities to grow and expand reach and impactDevelop and diversify income streams, with a strong emphasis on reducing reliance on grants and tendersOversee service delivery, operations and organisational performanceLead and develop staff, volunteers and senior managersEnsure effective financial management, governance, compliance and risk management About YouThis role is likely to suit someone who enjoys building organisations, growing services, developing new income opportunities and working externally as well as internally. You will understand how to balance mission with sustainability and will be motivated by the chance to lead an organisation that is ambitious about both its impact and its future.Essential experience Senior leadership experience in a charity, not-for-profit or other relevant organisation, or in a comparable leadership role with clearly transferable experiencePartnership development and external stakeholder managementBusiness planning, service development and organisational growthIncome generation, fundraising, contract management or commercial developmentFinancial management, including budgeting and delivery against income and cost targetsLeading and developing staff and teamsGovernance, risk management and implementing effective controls Desirable experience Experience or knowledge of disability, sensory support, health, social care or community servicesExperience of leading organisational change Essential skills and attributes Strategic and commercially awareStrong leadership and relationship-building skillsA confident communicator who can influence and inspire confidenceAble to identify opportunities and turn them into practical actionInclusive, resilient and collaborative in approachUnderstanding of, or empathy with, the people and communities SAM supports Additional requirements Degree-level education or equivalent professional qualificationAccess to a car for work purposesClean driving licenceHead Office is in Gateshead and there is a second premises in South Shields. You will be required to physically cover both offices Equality and Diversity"We value diversity and promote equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application."What happens next?Please apply online. The agent, Hiring People, will then contact you directly about the next steps. If shortlisted, you may be asked to complete a short video interview. Please be sure to check your junk/spam.Candidates must be eligible to live and work in the UK.
Ackerman Pierce is currently supporting a leading local authority within Windsor & Maidenhead to recruit for a Service Team Manager DOLS and Safeguarding Hub Team. This will be on a permanent basis paying £53,296 - £58,286 per annum P/Annum Responsibilities include: As an Adult Social Care Team Manager at the Royal Borough of Windsor & Maidenhead, you will lead, develop, and inspire a multidisciplinary team to deliver person-centred, strengths-based support that reflects our Social Care Futures vision. You will translate our ambition-to enable people in the borough to live independent and fulfilled lives-into outstanding practice and continuous service improvement.This role specifically leads the Safeguarding and Deprivation of Liberty Safeguards (DoLS) Hub, ensuring robust oversight of statutory duties and promoting a strong safeguarding culture across adult social care. You will bring expertise in the Care Act, Mental Capacity Act, and related legislation, with proven experience in managing complex safeguarding and DoLS processes. You will champion excellent practice around mental capacity, supporting staff to apply principles confidently and consistently.Aligned with the RBWM Adult Social Care Strategy, you will promote prevention, choice, and community connection, ensuring safeguarding responses are timely, proportionate, and uphold individuals' rights and wellbeing. Your leadership will contribute to the borough's strategic aim of creating safer, greener, and cleaner communities with opportunity for all, as outlined in the Council Plan . You will foster a culture of co-production, continuous improvement, and compassionate leadership, ensuring the team delivers high-quality, outcome-focused support that reflects the borough's commitment to dignity, inclusion, and excellence in care Main Duties: Team Leadership & Performance Recruit, induct, coach and appraise a multidisciplinary team (social workers, occupational therapists and non-registered social care practitioners) Set SMART objectives, monitor workloads, oversee case allocation and ensure timely reviews. Champion staff development-identify training needs, run reflective team meetings and promote career progression. Act as a positive role model for our HERO values. Quality Assurance & Compliance Maintain rigorous auditing of care plans, risk assessments and safeguarding referrals Ensure adherence to regulatory standards (CQC, local authority frameworks) and internal policies Respond to complaints, identify learning and develop service improvement plans. Operational Management Oversee day-to-day service delivery: referrals, assessments, reviews and complex case management Focus on resource allocation to maximise value and outcomes. Produce monthly performance reports for senior leadership-KPIs, residents feedback, staff metrics Chair Safeguarding and Best Interest meetings. Person-Centred Practice Embed strengths-based, recovery-oriented, positive risk approaches in all aspects of care planning Promote co-production-engage people who draw on services, carers and advocates in service design and governance. Address health inequalities by tailoring support for diverse and vulnerable populations. Leading with cultural humility. Partnership & Stakeholder Engagement Act as a key liaison with health services, housing, voluntary sector, DWP and legal teams Represent the service at multi-agency forums Develop strategic partnerships to expand community resources and preventative services. Minimum Requirements: Substantial experience in adult social care (minimum 3-5 years), ideally including roles as a Senior Practitioner or Assistant Team Manager or Team Manager. Demonstrable experience in complex case management, including mental capacity assessments, safeguarding adults at risk and working with the Court of Protection Experience of performance management, staff supervision, appraisals and professional development Proven ability to work collaboratively in multi-agency settings (NHS, housing, voluntary sector) to achieve positive outcomes. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential. Benefits of working with Ackerman Pierce: Your own personal consultant Access to a variety of Social Care jobs Nationwide DBS and Compliance Service Quick and Easy Registration Process Access to CPD Guaranteed weekly payment To discuss this vacancy or any similar vacancies we currently have available in Windsor & Maidenhead please email your updated CV to us or contact Dan Mulvey for more information. Job Title : Service Team Manager Location : Windsor & Maidenhead Salary: £53,296 - £58,286 per annum
Sep 22, 2025
Full time
Ackerman Pierce is currently supporting a leading local authority within Windsor & Maidenhead to recruit for a Service Team Manager DOLS and Safeguarding Hub Team. This will be on a permanent basis paying £53,296 - £58,286 per annum P/Annum Responsibilities include: As an Adult Social Care Team Manager at the Royal Borough of Windsor & Maidenhead, you will lead, develop, and inspire a multidisciplinary team to deliver person-centred, strengths-based support that reflects our Social Care Futures vision. You will translate our ambition-to enable people in the borough to live independent and fulfilled lives-into outstanding practice and continuous service improvement.This role specifically leads the Safeguarding and Deprivation of Liberty Safeguards (DoLS) Hub, ensuring robust oversight of statutory duties and promoting a strong safeguarding culture across adult social care. You will bring expertise in the Care Act, Mental Capacity Act, and related legislation, with proven experience in managing complex safeguarding and DoLS processes. You will champion excellent practice around mental capacity, supporting staff to apply principles confidently and consistently.Aligned with the RBWM Adult Social Care Strategy, you will promote prevention, choice, and community connection, ensuring safeguarding responses are timely, proportionate, and uphold individuals' rights and wellbeing. Your leadership will contribute to the borough's strategic aim of creating safer, greener, and cleaner communities with opportunity for all, as outlined in the Council Plan . You will foster a culture of co-production, continuous improvement, and compassionate leadership, ensuring the team delivers high-quality, outcome-focused support that reflects the borough's commitment to dignity, inclusion, and excellence in care Main Duties: Team Leadership & Performance Recruit, induct, coach and appraise a multidisciplinary team (social workers, occupational therapists and non-registered social care practitioners) Set SMART objectives, monitor workloads, oversee case allocation and ensure timely reviews. Champion staff development-identify training needs, run reflective team meetings and promote career progression. Act as a positive role model for our HERO values. Quality Assurance & Compliance Maintain rigorous auditing of care plans, risk assessments and safeguarding referrals Ensure adherence to regulatory standards (CQC, local authority frameworks) and internal policies Respond to complaints, identify learning and develop service improvement plans. Operational Management Oversee day-to-day service delivery: referrals, assessments, reviews and complex case management Focus on resource allocation to maximise value and outcomes. Produce monthly performance reports for senior leadership-KPIs, residents feedback, staff metrics Chair Safeguarding and Best Interest meetings. Person-Centred Practice Embed strengths-based, recovery-oriented, positive risk approaches in all aspects of care planning Promote co-production-engage people who draw on services, carers and advocates in service design and governance. Address health inequalities by tailoring support for diverse and vulnerable populations. Leading with cultural humility. Partnership & Stakeholder Engagement Act as a key liaison with health services, housing, voluntary sector, DWP and legal teams Represent the service at multi-agency forums Develop strategic partnerships to expand community resources and preventative services. Minimum Requirements: Substantial experience in adult social care (minimum 3-5 years), ideally including roles as a Senior Practitioner or Assistant Team Manager or Team Manager. Demonstrable experience in complex case management, including mental capacity assessments, safeguarding adults at risk and working with the Court of Protection Experience of performance management, staff supervision, appraisals and professional development Proven ability to work collaboratively in multi-agency settings (NHS, housing, voluntary sector) to achieve positive outcomes. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential. Benefits of working with Ackerman Pierce: Your own personal consultant Access to a variety of Social Care jobs Nationwide DBS and Compliance Service Quick and Easy Registration Process Access to CPD Guaranteed weekly payment To discuss this vacancy or any similar vacancies we currently have available in Windsor & Maidenhead please email your updated CV to us or contact Dan Mulvey for more information. Job Title : Service Team Manager Location : Windsor & Maidenhead Salary: £53,296 - £58,286 per annum
