Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
Apr 25, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
This is an opportunity for a high ownership SaaS salesprofessional to help grow our business across the wider European market. You will be responsible for acquiring new customers and expanding existing accounts through cross sell and up sell across our suite of online and software solutions. This role suits someone with a "start from scratch" mentality: you enjoy building territory plans, creating pipeline where little exists, opening new markets/accounts, and establishing repeatable sales motions. You will be comfortable selling consultatively to multiple stakeholders and adapting your approach across different European countries, cultures, and buying processes. Preferably, you will bring some understanding of the legal marketand curiosity about (or experience with) how AI is transforming legal work-and you'll be able to translate that change into practical, customer specific value propositions. About the Role In this role as a Sales Executive, you will: Own and grow a European territory: build and execute a country/segment plan aligned to pipeline and revenue targets. Build pipeline from scratch: generate qualified opportunities through proactive outbound (phone, email, social, events), partner routes where relevant, and tight follow up discipline. Full cycle SaaS sales execution: discovery, qualification, demo/solution positioning, proposal, negotiation, close; manage procurement and legal/commercial steps. New customer acquisition + expansion: win new logos and create cross sell/up sell opportunities across the product suite within existing accounts. Consultative selling: uncover client needs, map stakeholders, build business cases/ROI, and position solutions based on outcomes (not features). Accurate forecasting & CRM excellence: maintain clean opportunity data in Salesforce, produce reliable forecasts, and run a KPI-driven cadence (pipeline coverage, conversion, win/loss). Internal collaboration: partner with marketing, product, and customer success to improve messaging, deal velocity, onboarding, adoption, and expansion outcomes. Represent the company professionally across Europe: build trust with customers and act as a strong brand ambassador in meetings, conferences, and virtual sessions. Customer satisfaction: ensure strong handovers and account momentum to support retention and long term value. About you To be considered for the role of Sales Executive you will have: Fluent German Language Proven B2B SaaS sales experience selling subscription based online/software solutions (new business and/or full cycle), in a targeted, KPI driven environment. Evidence of consistently building pipeline (not only working inbound)-comfortable with cold outreach and multi touch prospecting. Strong capability to operate in a start from scratch environment: territory planning, account mapping, messaging/testing, and creating repeatable outreach plays. Demonstrated ability to sell to and influence multiple stakeholders (economic buyer, champions, end users, IT/security, procurement). Strong sales presentation and demo skills (in person and remote). Excellent negotiation, qualification, and needs analysis skills. Highly organized with strong time management, prioritization, and planning skills. Self motivated, resilient, target driven, and adaptable to new tools, processes, and ways of working. Strong listening, written, and verbal communication skills. Desirable Skills and Experience Understanding of the legal market (law firms and/or in house legal teams), including buying drivers and common workflows. Familiarity with how AI is changing legal work, such as: document review and drafting support, legal research, contract analysis, knowledge management, workflow automation, and risk/compliance use cases (experience can be practical, commercial, or product led). Experience selling across multiple European markets and adapting to different business cultures and procurement practices. Performance Mindset / What Success Looks Like You create a clear territory plan and build meaningful pipeline quickly, even where awareness or footprint is low. You run a disciplined weekly cadence (prospecting activity qualified meetings opportunities closed won), with strong Salesforce hygiene. You can clearly articulate the customer value of modern software-and where relevant, AI driven capabilities-in a way that resonates with legal stakeholders. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2 3 days a week in the office depending on the role) for our office based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real world solutions. Our Grow My Way programming and skills first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award winning reputation for inclusion and belonging, flexibility, work life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro boNo consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Apr 25, 2026
Full time
This is an opportunity for a high ownership SaaS salesprofessional to help grow our business across the wider European market. You will be responsible for acquiring new customers and expanding existing accounts through cross sell and up sell across our suite of online and software solutions. This role suits someone with a "start from scratch" mentality: you enjoy building territory plans, creating pipeline where little exists, opening new markets/accounts, and establishing repeatable sales motions. You will be comfortable selling consultatively to multiple stakeholders and adapting your approach across different European countries, cultures, and buying processes. Preferably, you will bring some understanding of the legal marketand curiosity about (or experience with) how AI is transforming legal work-and you'll be able to translate that change into practical, customer specific value propositions. About the Role In this role as a Sales Executive, you will: Own and grow a European territory: build and execute a country/segment plan aligned to pipeline and revenue targets. Build pipeline from scratch: generate qualified opportunities through proactive outbound (phone, email, social, events), partner routes where relevant, and tight follow up discipline. Full cycle SaaS sales execution: discovery, qualification, demo/solution positioning, proposal, negotiation, close; manage procurement and legal/commercial steps. New customer acquisition + expansion: win new logos and create cross sell/up sell opportunities across the product suite within existing accounts. Consultative selling: uncover client needs, map stakeholders, build business cases/ROI, and position solutions based on outcomes (not features). Accurate forecasting & CRM excellence: maintain clean opportunity data in Salesforce, produce reliable forecasts, and run a KPI-driven cadence (pipeline coverage, conversion, win/loss). Internal collaboration: partner with marketing, product, and customer success to improve messaging, deal velocity, onboarding, adoption, and expansion outcomes. Represent the company professionally across Europe: build trust with customers and act as a strong brand ambassador in meetings, conferences, and virtual sessions. Customer satisfaction: ensure strong handovers and account momentum to support retention and long term value. About you To be considered for the role of Sales Executive you will have: Fluent German Language Proven B2B SaaS sales experience selling subscription based online/software solutions (new business and/or full cycle), in a targeted, KPI driven environment. Evidence of consistently building pipeline (not only working inbound)-comfortable with cold outreach and multi touch prospecting. Strong capability to operate in a start from scratch environment: territory planning, account mapping, messaging/testing, and creating repeatable outreach plays. Demonstrated ability to sell to and influence multiple stakeholders (economic buyer, champions, end users, IT/security, procurement). Strong sales presentation and demo skills (in person and remote). Excellent negotiation, qualification, and needs analysis skills. Highly organized with strong time management, prioritization, and planning skills. Self motivated, resilient, target driven, and adaptable to new tools, processes, and ways of working. Strong listening, written, and verbal communication skills. Desirable Skills and Experience Understanding of the legal market (law firms and/or in house legal teams), including buying drivers and common workflows. Familiarity with how AI is changing legal work, such as: document review and drafting support, legal research, contract analysis, knowledge management, workflow automation, and risk/compliance use cases (experience can be practical, commercial, or product led). Experience selling across multiple European markets and adapting to different business cultures and procurement practices. Performance Mindset / What Success Looks Like You create a clear territory plan and build meaningful pipeline quickly, even where awareness or footprint is low. You run a disciplined weekly cadence (prospecting activity qualified meetings opportunities closed won), with strong Salesforce hygiene. You can clearly articulate the customer value of modern software-and where relevant, AI driven capabilities-in a way that resonates with legal stakeholders. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2 3 days a week in the office depending on the role) for our office based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real world solutions. Our Grow My Way programming and skills first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award winning reputation for inclusion and belonging, flexibility, work life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro boNo consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Business Development Manager - Fans/Motors (Home-Based), UK) Are you an experienced Business Development Manager with a background in Fans, Motors, or Drives, looking for a home-based role covering the UK? Our client, a globally recognised leader in Human Machine Interface (HMI) components and solutions, is expanding their UK team. With headquarters in the UK, they support a wide network of direct clients across the UK and Northern Europe, along with specialist distribution partners throughout Europe. This is an exciting opportunity to join a high-performing, innovative business at the forefront of its industry. About the Role As the Business Development Manager - Fans/Motors, you will be responsible for driving sales growth within the transport, automotive, and machinery sectors. You will manage existing customer relationships and proactively identify and secure new business opportunities. This is a home-based role, but regular travel to customer sites across the UK will be required. Key Responsibilities Develop and execute sales strategies to grow market share in the fans, motors, drives, and automation sectors. Build strong relationships with existing clients, ensuring long-term account retention and satisfaction. Identify and pursue new business opportunities within the transport, automotive, and industrial machinery markets. Work closely with customers on design-led solutions, offering technical insight and product expertise. Deliver against targets and KPIs, while reporting progress to senior management. Requirements Proven experience in a business development or technical sales role, ideally in motors, stepper motors, drives, or servo systems. A successful track record of selling into industries such as transportation, automotive, or heavy-duty machinery. Strong strategic planning and sales development skills with a results-driven approach. This is a fantastic home-based opportunity for a Business Development Manager - Fans/Motors Market to join an established, growing company. If this position is the one for you, call Ben on (phone number removed) / (phone number removed) or send your CV to (url removed)
Apr 25, 2026
Full time
Business Development Manager - Fans/Motors (Home-Based), UK) Are you an experienced Business Development Manager with a background in Fans, Motors, or Drives, looking for a home-based role covering the UK? Our client, a globally recognised leader in Human Machine Interface (HMI) components and solutions, is expanding their UK team. With headquarters in the UK, they support a wide network of direct clients across the UK and Northern Europe, along with specialist distribution partners throughout Europe. This is an exciting opportunity to join a high-performing, innovative business at the forefront of its industry. About the Role As the Business Development Manager - Fans/Motors, you will be responsible for driving sales growth within the transport, automotive, and machinery sectors. You will manage existing customer relationships and proactively identify and secure new business opportunities. This is a home-based role, but regular travel to customer sites across the UK will be required. Key Responsibilities Develop and execute sales strategies to grow market share in the fans, motors, drives, and automation sectors. Build strong relationships with existing clients, ensuring long-term account retention and satisfaction. Identify and pursue new business opportunities within the transport, automotive, and industrial machinery markets. Work closely with customers on design-led solutions, offering technical insight and product expertise. Deliver against targets and KPIs, while reporting progress to senior management. Requirements Proven experience in a business development or technical sales role, ideally in motors, stepper motors, drives, or servo systems. A successful track record of selling into industries such as transportation, automotive, or heavy-duty machinery. Strong strategic planning and sales development skills with a results-driven approach. This is a fantastic home-based opportunity for a Business Development Manager - Fans/Motors Market to join an established, growing company. If this position is the one for you, call Ben on (phone number removed) / (phone number removed) or send your CV to (url removed)
Croud, The Chancery, Abbey Lawn, Shrewsbury, SY2 5DE, Shropshire, England, United Kingdom Job Information We are seeking a highly intelligent, charismatic, and creatively minded individual with a passion for digital marketing, particularly SEO and GEO. The ideal candidate is curious, driven to succeed, and not afraid to challenge assumptions. A strong analytical mindset combined with creative flair is essential, alongside a proactive, can-do attitude; someone willing to take calculated risks, embrace change, and push boundaries. The purpose of this role is to lead client Organic performance teams, supporting all levels, from Executives to Directors, to deliver best-in class organic strategies while maintaining operational and commercial efficiency in the work and resources provided to clients. You will work closely with the Head of Organic to ensure client strategies are market leading and that our product offering remains cutting edge. You will manage client pods, fostering strong collaboration with the Technical SEO lead and Content teams to ensure their expertise is fully leveraged to drive client performance and growth. RESPONSIBILITIES Own and drive Organic strategy across client teams, acting as a trusted strategic consultant. Use your expertise to guide clients while constructively challenging assumptions when necessary. Demonstrate commercial acumen by building business cases that support technical and content changes, driving growth and performance across client brands. Collaborate closely with SEO, Technical SEO, and Content teams to ensure a cohesive, performance driven Organic strategy is implemented across your client portfolio. Serve as the senior client point of contact across SEO, Content, Technical SEO, and the wider SearchAnywhere ecosystem. Lead and manage client teams, including direct line management of Account Directors. Conduct monthly 1:1s, Quarterly Performance Reviews (QPRs), and Career Development Plans, providing guidance on daily client operations and team performance for Account Directors, SEO Managers, and Senior SEO Managers. Support Sales & Marketing initiatives by leading Organic strategy responses in pitches, contributing to marketing activities such as blog posts, award entries, and speaking engagements at industry events. Develop and enhance performance offerings in content, technical SEO, and Organic performance, ensuring alignment with overall SEO strategy in collaboration with the Director of Organic Performance, Heads of, and Account Directors. Champion company policy and process, promoting client retention and guiding the team to deliver against business goals, including margin, NPS, and journal completion. Innovate and share insights to surprise and delight clients, highlighting successes weekly (or monthly for smaller clients) alongside Account Directors. Coordinate with Client Strategy and cross-channel teams to align Organic initiatives with broader client objectives, ensuring strategies complement Paid Media and other channels. Oversee client budgets, allocating resources across SEO, Technical SEO, and Content to maximize client performance outcomes. PERSON SPECIFICATION Passionate about SEO and digital marketing, with a genuine curiosity for the latest trends and strategies. Extensive, demonstrable experience in an SEO role within a digital organisation. Expert knowledge of current SEO best practices and the latest search strategies. Proven track record of delivering SEO performance in highly competitive markets. Strong understanding of broader digital marketing channels and experience managing cross channel activities. Skilled in client insight development, with the ability to anticipate industry changes and stay one step ahead of the curve. Experienced in mentoring and leading high performing, results driven teams to consistently exceed targets. Highly organized, able to manage multiple priorities with meticulous attention to detail. Exceptional communication, presentation, and organisational skills, with the ability to influence, persuade, and negotiate effectively. Proactive and autonomous, capable of identifying opportunities, generating ideas, and forming impactful strategies.
Apr 25, 2026
Full time
Croud, The Chancery, Abbey Lawn, Shrewsbury, SY2 5DE, Shropshire, England, United Kingdom Job Information We are seeking a highly intelligent, charismatic, and creatively minded individual with a passion for digital marketing, particularly SEO and GEO. The ideal candidate is curious, driven to succeed, and not afraid to challenge assumptions. A strong analytical mindset combined with creative flair is essential, alongside a proactive, can-do attitude; someone willing to take calculated risks, embrace change, and push boundaries. The purpose of this role is to lead client Organic performance teams, supporting all levels, from Executives to Directors, to deliver best-in class organic strategies while maintaining operational and commercial efficiency in the work and resources provided to clients. You will work closely with the Head of Organic to ensure client strategies are market leading and that our product offering remains cutting edge. You will manage client pods, fostering strong collaboration with the Technical SEO lead and Content teams to ensure their expertise is fully leveraged to drive client performance and growth. RESPONSIBILITIES Own and drive Organic strategy across client teams, acting as a trusted strategic consultant. Use your expertise to guide clients while constructively challenging assumptions when necessary. Demonstrate commercial acumen by building business cases that support technical and content changes, driving growth and performance across client brands. Collaborate closely with SEO, Technical SEO, and Content teams to ensure a cohesive, performance driven Organic strategy is implemented across your client portfolio. Serve as the senior client point of contact across SEO, Content, Technical SEO, and the wider SearchAnywhere ecosystem. Lead and manage client teams, including direct line management of Account Directors. Conduct monthly 1:1s, Quarterly Performance Reviews (QPRs), and Career Development Plans, providing guidance on daily client operations and team performance for Account Directors, SEO Managers, and Senior SEO Managers. Support Sales & Marketing initiatives by leading Organic strategy responses in pitches, contributing to marketing activities such as blog posts, award entries, and speaking engagements at industry events. Develop and enhance performance offerings in content, technical SEO, and Organic performance, ensuring alignment with overall SEO strategy in collaboration with the Director of Organic Performance, Heads of, and Account Directors. Champion company policy and process, promoting client retention and guiding the team to deliver against business goals, including margin, NPS, and journal completion. Innovate and share insights to surprise and delight clients, highlighting successes weekly (or monthly for smaller clients) alongside Account Directors. Coordinate with Client Strategy and cross-channel teams to align Organic initiatives with broader client objectives, ensuring strategies complement Paid Media and other channels. Oversee client budgets, allocating resources across SEO, Technical SEO, and Content to maximize client performance outcomes. PERSON SPECIFICATION Passionate about SEO and digital marketing, with a genuine curiosity for the latest trends and strategies. Extensive, demonstrable experience in an SEO role within a digital organisation. Expert knowledge of current SEO best practices and the latest search strategies. Proven track record of delivering SEO performance in highly competitive markets. Strong understanding of broader digital marketing channels and experience managing cross channel activities. Skilled in client insight development, with the ability to anticipate industry changes and stay one step ahead of the curve. Experienced in mentoring and leading high performing, results driven teams to consistently exceed targets. Highly organized, able to manage multiple priorities with meticulous attention to detail. Exceptional communication, presentation, and organisational skills, with the ability to influence, persuade, and negotiate effectively. Proactive and autonomous, capable of identifying opportunities, generating ideas, and forming impactful strategies.
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Apr 25, 2026
Full time
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
love recruitment limited
Milton Keynes, Buckinghamshire
Franchise Performance Coach - Boutique Fitness Brand (UK) Field-based Ideally located around Milton Keynes / Luton / Bedford / Oxford / Northampton £32k-£36k plus car allowance and bonus OTE mid £40ks Reporting to CEO Love fitness? Love driving performance? Love being out in the field making things happen? This could be the role for you. Our client is one of the world's leading boutique fitness franchise brands, with nearly 20 years of international expertise and a rapidly growing UK presence. They are now looking for a Franchise Performance Coach to support studio openings and drive performance across their franchise network. This is a hands-on operational role, perfect for someone who thrives on accountability, structure and measurable results. You'll work directly with franchisees to ensure studios launch successfully, operate to brand standards and achieve strong commercial performance. The Role You'll be the key link between head office and franchise partners, ensuring every studio is set up for success and operating at a high level. Studio Launch Support Deliver and oversee a structured 12-week studio opening programme Support franchisees with local marketing execution Ensure sales processes are followed correctly Drive achievement of initial membership targets Provide on-the-ground operational support during launch phases Ongoing Franchise Performance Monitor and analyse KPIs including membership growth, conversion, retention and revenue Conduct operational audits across the network Ensure compliance with SOPs, brand standards and training manuals Implement structured performance improvement plans where required Coach franchisees to improve commercial performance This role is execution focused, working within established systems and frameworks rather than redesigning strategy. The Person We're looking for someone who is confident, organised and commercially aware, with the ability to support franchisees while also holding them accountable. You will likely have: Experience within the fitness, boutique fitness or franchise sector Strong commercial awareness and ability to interpret KPIs Excellent organisational and planning skills Confidence challenging performance issues and driving improvement Solid IT and systems skills A proactive, practical problem solving mindset The ability to work independently in a field based role Location-wise, candidates based around Milton Keynes, Luton, Bedford, Oxford or Northampton would be ideal. Why Join? Work with a globally established boutique fitness brand The company will invest in you, previous employees have completed business management courses and they want you to have CPD Be part of the UK growth journey A role with real impact across multiple studios Direct exposure to senior leadership Varied field based work supporting business owners If you enjoy helping businesses succeed, improving performance and being out in the field rather than behind a desk, we'd love to hear from you.
Apr 24, 2026
Full time
Franchise Performance Coach - Boutique Fitness Brand (UK) Field-based Ideally located around Milton Keynes / Luton / Bedford / Oxford / Northampton £32k-£36k plus car allowance and bonus OTE mid £40ks Reporting to CEO Love fitness? Love driving performance? Love being out in the field making things happen? This could be the role for you. Our client is one of the world's leading boutique fitness franchise brands, with nearly 20 years of international expertise and a rapidly growing UK presence. They are now looking for a Franchise Performance Coach to support studio openings and drive performance across their franchise network. This is a hands-on operational role, perfect for someone who thrives on accountability, structure and measurable results. You'll work directly with franchisees to ensure studios launch successfully, operate to brand standards and achieve strong commercial performance. The Role You'll be the key link between head office and franchise partners, ensuring every studio is set up for success and operating at a high level. Studio Launch Support Deliver and oversee a structured 12-week studio opening programme Support franchisees with local marketing execution Ensure sales processes are followed correctly Drive achievement of initial membership targets Provide on-the-ground operational support during launch phases Ongoing Franchise Performance Monitor and analyse KPIs including membership growth, conversion, retention and revenue Conduct operational audits across the network Ensure compliance with SOPs, brand standards and training manuals Implement structured performance improvement plans where required Coach franchisees to improve commercial performance This role is execution focused, working within established systems and frameworks rather than redesigning strategy. The Person We're looking for someone who is confident, organised and commercially aware, with the ability to support franchisees while also holding them accountable. You will likely have: Experience within the fitness, boutique fitness or franchise sector Strong commercial awareness and ability to interpret KPIs Excellent organisational and planning skills Confidence challenging performance issues and driving improvement Solid IT and systems skills A proactive, practical problem solving mindset The ability to work independently in a field based role Location-wise, candidates based around Milton Keynes, Luton, Bedford, Oxford or Northampton would be ideal. Why Join? Work with a globally established boutique fitness brand The company will invest in you, previous employees have completed business management courses and they want you to have CPD Be part of the UK growth journey A role with real impact across multiple studios Direct exposure to senior leadership Varied field based work supporting business owners If you enjoy helping businesses succeed, improving performance and being out in the field rather than behind a desk, we'd love to hear from you.
At Simplyhealth, were more than just a company; were a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. Were looking for a Head of Sales (Growth & Retention) to take on one of the most commercially signif click apply for full job details
Apr 24, 2026
Full time
At Simplyhealth, were more than just a company; were a certified B Corp with a 150-year heritage of improving access to healthcare across the UK. Today, we support around 2.5 million members through affordable health and dental plans, helping people access the care they need when they need it most. Were looking for a Head of Sales (Growth & Retention) to take on one of the most commercially signif click apply for full job details
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 24, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale. JOB DESCRIPTION Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach Take time to understand customers' needs, recommending suitable tour options Build trust and confidence with customers Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention Maintain accurate CRM records to support excellent service delivery Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable Contribute to improving conversion, customer experience and sales processes Take ownership of personal performance, learning and development THE PACKAGE: Starting salary is very competitive, up to £28 pa dependent on experience, plus commission with an OTE of £38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team. Benefits include: 25 days' holiday, plus your birthday off. The opportunity to travel on their trips Contributory Pension Industry leading training Regular prizes and awards for achievers and team players EXPERIENCE REQUIRED: This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered. Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases Strong listening skills and emotional intelligence A results-driven mindset, balanced with a genuine commitment to customer outcomes Strong written and verbal communication skills Comfort working with systems, data and performance metrics A collaborative, team-first attitude INTERESTED?Please follow the instructions to apply attaching your CV! For any further information please call email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Apr 23, 2026
Full time
Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of £28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale. JOB DESCRIPTION Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach Take time to understand customers' needs, recommending suitable tour options Build trust and confidence with customers Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention Maintain accurate CRM records to support excellent service delivery Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable Contribute to improving conversion, customer experience and sales processes Take ownership of personal performance, learning and development THE PACKAGE: Starting salary is very competitive, up to £28 pa dependent on experience, plus commission with an OTE of £38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team. Benefits include: 25 days' holiday, plus your birthday off. The opportunity to travel on their trips Contributory Pension Industry leading training Regular prizes and awards for achievers and team players EXPERIENCE REQUIRED: This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered. Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases Strong listening skills and emotional intelligence A results-driven mindset, balanced with a genuine commitment to customer outcomes Strong written and verbal communication skills Comfort working with systems, data and performance metrics A collaborative, team-first attitude INTERESTED?Please follow the instructions to apply attaching your CV! For any further information please call email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Pure Resourcing Solutions Ltd
Bury St. Edmunds, Suffolk
Head of Renewals Hybrid working | UK-based Permanent Pure Resourcing is partnering with a privately owned, growth-oriented technology services organisation to appoint a Head of Renewals . This is a senior commercial operations role with responsibility for protecting and expanding recurring revenue, strengthening client retention, and professionalising renewal and contract governance across the business. Operating at both a strategic and hands-on level, the successful candidate will take ownership of the renewals engine, leading a specialist team and working cross-functionally to bring greater structure, predictability and insight to subscription and contract performance. The Role The Head of Renewals will sit within a central shared services function and will be accountable for the end-to-end renewal and contract life cycle. You will act as the commercial guardian of recurring revenue, ensuring renewal activity is timely, accurate and aligned to wider business objectives. This role will suit someone who enjoys building frameworks, improving visibility and driving operational discipline, while still remaining close to the detail. You will work extensively with senior stakeholders across finance, commercial, operations and product to ensure renewal activity supports long-term growth rather than reactive revenue recovery. Key Areas of Accountability Renewals Ownership & Revenue Protection End-to-end leadership of the renewal life cycle across contracted and subscription services Driving consistency, accuracy and control within renewal processes Ensuring price changes, licence amendments and contract variations are correctly applied Minimising churn, revenue leakage and billing errors Leadership & Stakeholder Management Managing and developing a renewals and contracts team Building strong working relationships with finance, sales, operations and suppliers Acting as a senior escalation point for complex commercial or contractual issues Providing clear insight and recommendations to leadership teams Commercial Insight & Retention Using commercial and customer data to identify at-risk revenue early Supporting retention initiatives through structured contract and renewal management Enabling upsell and cross-sell conversations through timely and well-governed renewals Overseeing cancellation and complaint-related contract activity Process, Data & Systems Improvement Improving data quality and renewal visibility across internal systems Reducing reliance on manual processes through automation and standardisation Improving forecasting accuracy and renewal pipeline confidence Creating meaningful reporting across renewals, margins and customer trends Experience & Skills Required Essential Proven experience in a recurring revenue, subscription, SaaS or managed services environment Strong commercial judgement and confidence working with contractual and financial data Experience leading or significantly influencing renewal or billing operations Comfortable operating across CRM, finance and reporting platforms Highly analytical with strong Excel and reporting capability Able to influence senior stakeholders without direct authority Desirable Background in technology, IT services or software-led organisations Experience within a scaling or private equity-backed business Exposure to ARR, revenue forecasting or subscription economics Track record of improving operational maturity within renewals or contracts Why This Role? This is an opportunity to take real ownership of a critical commercial function within a business that values structure, accountability and continuous improvement. You'll have the autonomy to shape how renewals are managed, the visibility to influence senior decision-making, and the platform to build a high-performing team in a growing organisation.
Apr 23, 2026
Full time
Head of Renewals Hybrid working | UK-based Permanent Pure Resourcing is partnering with a privately owned, growth-oriented technology services organisation to appoint a Head of Renewals . This is a senior commercial operations role with responsibility for protecting and expanding recurring revenue, strengthening client retention, and professionalising renewal and contract governance across the business. Operating at both a strategic and hands-on level, the successful candidate will take ownership of the renewals engine, leading a specialist team and working cross-functionally to bring greater structure, predictability and insight to subscription and contract performance. The Role The Head of Renewals will sit within a central shared services function and will be accountable for the end-to-end renewal and contract life cycle. You will act as the commercial guardian of recurring revenue, ensuring renewal activity is timely, accurate and aligned to wider business objectives. This role will suit someone who enjoys building frameworks, improving visibility and driving operational discipline, while still remaining close to the detail. You will work extensively with senior stakeholders across finance, commercial, operations and product to ensure renewal activity supports long-term growth rather than reactive revenue recovery. Key Areas of Accountability Renewals Ownership & Revenue Protection End-to-end leadership of the renewal life cycle across contracted and subscription services Driving consistency, accuracy and control within renewal processes Ensuring price changes, licence amendments and contract variations are correctly applied Minimising churn, revenue leakage and billing errors Leadership & Stakeholder Management Managing and developing a renewals and contracts team Building strong working relationships with finance, sales, operations and suppliers Acting as a senior escalation point for complex commercial or contractual issues Providing clear insight and recommendations to leadership teams Commercial Insight & Retention Using commercial and customer data to identify at-risk revenue early Supporting retention initiatives through structured contract and renewal management Enabling upsell and cross-sell conversations through timely and well-governed renewals Overseeing cancellation and complaint-related contract activity Process, Data & Systems Improvement Improving data quality and renewal visibility across internal systems Reducing reliance on manual processes through automation and standardisation Improving forecasting accuracy and renewal pipeline confidence Creating meaningful reporting across renewals, margins and customer trends Experience & Skills Required Essential Proven experience in a recurring revenue, subscription, SaaS or managed services environment Strong commercial judgement and confidence working with contractual and financial data Experience leading or significantly influencing renewal or billing operations Comfortable operating across CRM, finance and reporting platforms Highly analytical with strong Excel and reporting capability Able to influence senior stakeholders without direct authority Desirable Background in technology, IT services or software-led organisations Experience within a scaling or private equity-backed business Exposure to ARR, revenue forecasting or subscription economics Track record of improving operational maturity within renewals or contracts Why This Role? This is an opportunity to take real ownership of a critical commercial function within a business that values structure, accountability and continuous improvement. You'll have the autonomy to shape how renewals are managed, the visibility to influence senior decision-making, and the platform to build a high-performing team in a growing organisation.
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retentions Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Retentions Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Retentions Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunities The rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemes About the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa £500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 51020LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 22, 2026
Full time
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retentions Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Retentions Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Retentions Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunities The rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemes About the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa £500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 51020LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Title: Marketing Manager Salary: Up to £45,000 with flexibility for the right person Working Pattern: Hybrid 3 days HQ, 2 days from home This fast-growing consumer brand is looking to bring in a dynamic and experienced Marketing Manager to support the next phase of its exciting journey. Built on a powerful idea, the brand has moved quickly from concept to national retail listings, gaining strong traction across both retail and eCommerce channels. With clear momentum behind it, the focus is now on scaling in a way that feels consistent, impactful, and true to what the brand stands for. This role will play a key part in shaping and refining the marketing function, bringing clarity, consistency, and energy to how the brand shows up across every touchpoint. This is a hands-on role with real ownership. You won t be inheriting a finished strategy, you ll be building on what s there, bringing fresh thinking and driving commercial performance. What You ll Be Doing Take ownership of the end-to-end marketing strategy, aligning activity with commercial growth plans Support and optimise performance across key channels, identifying opportunities to drive incremental growth Establish clear KPIs, reporting frameworks, and performance tracking across marketing activity Use data and insights to inform decision-making, improve campaign performance, and drive ROI Develop and execute customer acquisition strategies to increase brand awareness and drive trial Build retention and loyalty initiatives to increase repeat purchase and customer lifetime value Develop loyalty and retention programs to increase repeat purchase frequency Lead brand strategy implementation, ensuring consistency across all touchpoints Drive social media growth and engagement, elevating content quality and brand presence Develop and manage partnerships, collaborations, and marketing initiatives Manage and optimise digital marketing campaigns, including paid media and performance channels Managing all digital marketing efforts, including paid social, search, display and email marketing campaigns Deliver sampling and activation campaigns to support retail growth and consumer awareness Work closely with commercial teams to support retail launches and in-store performance Analyse campaign performance and continuously optimise effectiveness Challenge current activity, bringing fresh ideas and a clear view on areas for improvement Reduce reliance on external agencies by bringing more capability in-house Manage and optimise the website to ensure strong user experience and conversion What s In It for You Salary up to £45,000 with flexibility for the right person Clear pathway of progression into a Head of Marketing role The opportunity to take real ownership of marketing within a high-growth brand A role where simplicity, clarity, and quality of execution genuinely matter A fast-paced, collaborative environment where your ideas will shape how the brand evolves Your Background Experience within Food or Drink Proven background in brand and/or marketing management Strong understanding of digital marketing, social media, and consumer engagement Data-driven mindset with the ability to analyse performance and optimise marketing effectiveness Experience supporting or driving product launches or brand growth Commercially aware, with a clear understanding of how marketing drives sales and retail performance Strong understanding of key metrics such as CAC, LTV, and ROI Comfortable working in fast-paced, scale-up environments Solid understanding of commercial fundamentals, data-driven, and experienced in QSR marketing and digital platforms Join a Business That Invests in You This is an opportunity to play a key role in shaping the marketing function, building something with intent, and helping a brand grow in a way that stays true to its foundations. If you are looking for a position where you can make a massive impact, take ownership of the marketing strategy and be part of a high-growth journey, this could be the perfect next step.
Apr 22, 2026
Full time
Title: Marketing Manager Salary: Up to £45,000 with flexibility for the right person Working Pattern: Hybrid 3 days HQ, 2 days from home This fast-growing consumer brand is looking to bring in a dynamic and experienced Marketing Manager to support the next phase of its exciting journey. Built on a powerful idea, the brand has moved quickly from concept to national retail listings, gaining strong traction across both retail and eCommerce channels. With clear momentum behind it, the focus is now on scaling in a way that feels consistent, impactful, and true to what the brand stands for. This role will play a key part in shaping and refining the marketing function, bringing clarity, consistency, and energy to how the brand shows up across every touchpoint. This is a hands-on role with real ownership. You won t be inheriting a finished strategy, you ll be building on what s there, bringing fresh thinking and driving commercial performance. What You ll Be Doing Take ownership of the end-to-end marketing strategy, aligning activity with commercial growth plans Support and optimise performance across key channels, identifying opportunities to drive incremental growth Establish clear KPIs, reporting frameworks, and performance tracking across marketing activity Use data and insights to inform decision-making, improve campaign performance, and drive ROI Develop and execute customer acquisition strategies to increase brand awareness and drive trial Build retention and loyalty initiatives to increase repeat purchase and customer lifetime value Develop loyalty and retention programs to increase repeat purchase frequency Lead brand strategy implementation, ensuring consistency across all touchpoints Drive social media growth and engagement, elevating content quality and brand presence Develop and manage partnerships, collaborations, and marketing initiatives Manage and optimise digital marketing campaigns, including paid media and performance channels Managing all digital marketing efforts, including paid social, search, display and email marketing campaigns Deliver sampling and activation campaigns to support retail growth and consumer awareness Work closely with commercial teams to support retail launches and in-store performance Analyse campaign performance and continuously optimise effectiveness Challenge current activity, bringing fresh ideas and a clear view on areas for improvement Reduce reliance on external agencies by bringing more capability in-house Manage and optimise the website to ensure strong user experience and conversion What s In It for You Salary up to £45,000 with flexibility for the right person Clear pathway of progression into a Head of Marketing role The opportunity to take real ownership of marketing within a high-growth brand A role where simplicity, clarity, and quality of execution genuinely matter A fast-paced, collaborative environment where your ideas will shape how the brand evolves Your Background Experience within Food or Drink Proven background in brand and/or marketing management Strong understanding of digital marketing, social media, and consumer engagement Data-driven mindset with the ability to analyse performance and optimise marketing effectiveness Experience supporting or driving product launches or brand growth Commercially aware, with a clear understanding of how marketing drives sales and retail performance Strong understanding of key metrics such as CAC, LTV, and ROI Comfortable working in fast-paced, scale-up environments Solid understanding of commercial fundamentals, data-driven, and experienced in QSR marketing and digital platforms Join a Business That Invests in You This is an opportunity to play a key role in shaping the marketing function, building something with intent, and helping a brand grow in a way that stays true to its foundations. If you are looking for a position where you can make a massive impact, take ownership of the marketing strategy and be part of a high-growth journey, this could be the perfect next step.
We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25
Apr 22, 2026
Full time
We are seeking a Telesales Executive to join a small, friendly business based in Bedford. This is an office based role where you will be responsible for creating qualified sales opportunities by identifying buying signals, engaging target accounts, and converting marketing and data insights into high-quality sales meetings. This role focuses on intelligent prospecting and targeted engagement rather than high-volume cold calling. The SDR works closely with sales and marketing to identify opportunities, qualify prospects against agreed criteria, and generate a consistent pipeline of meetings for the Business Development team. The position plays a key role in supporting the company's growth strategy by ensuring Business Development Managers are consistently engaging with organisations that match their customer profile. Main Duties: To book and attend new qualified appointments to sell our services. Conduct client visits identifying client needs and presenting our solutions. Work with Telesales and Marketing to ensure inbound leads are generated for you to attend. Actively manage a structured sales pipeline to ensure consistent deal progression and closure. Direct responsibility for sales generation with an individual sales target. Increase sales across all potential sales streams and collaborate with all departments. Ensure that the KPI for proposal presentations is achieved. Ensure all work quoted for is costed and approved in accordance with Company procedures, and that submissions are both comprehensive, professional and accurate. Ensure the CRM database is developed and maintained. Requirements Experience of successfully delivering sales targets. Exposure to telesales, marketing-led lead generation or bid support environments Ability to prioritise workload and diary planning. Passionate and experienced in business-to-business sales within a similar market, with the ability to build relationships and influence key stakeholders Excellent knowledge of MS packages and CRM systems is required. Able to demonstrate a positive can-do attitude and work calmly under pressure, whilst delivering targets. Resilience and a can-do mentality, able to demonstrate a consistent ability to deal with barriers and obstacles to progress and display the determination and drive to achieve agreed goals. Self-sufficiency and independence, able to make things happen with pace and energy Possess an all-round understanding of business awareness and knowledge of financial terms and the ability to compile a sound business case. Excellent communication skills, flexibility, ability to work to deadlines and the determination to see a job through to a satisfactory conclusion are essential for this role Benefits Monday- Friday 8am- 5pm (1 hour lunch) 30k base salary and uncapped commission 28 days holiday including bank holidays Health & Medical Benefits Pension Scheme Free parking at Head Office Supportive culture with strong retention IND25
Get Staffed Online Recruitment Limited
Leicester, Leicestershire
Sales Director - UK & Ireland Midlands-based (remote / home-based covering the UK and Ireland to visit clients) About the Role Our client is seeking an ambitious and commercially driven Sales Director to lead their Film Sales business across the UK and Ireland. This is a senior leadership role with full accountability for revenue growth, customer excellence, and building a high-performance sales culture in a fast-paced, competitive market. Reporting directly to the Managing Director, you will play a critical role in shaping and executing their growth strategy, driving new business, strengthening key accounts, and ensuring operational excellence across the region. What You'll Be Doing Lead and Inspire: Build, lead, and develop a high-performing, results-driven sales and operations team. Create a culture of accountability, collaboration, and continuous improvement. Set clear objectives, KPIs, and performance standards. Drive Growth: Own revenue, margin, and profitability across UK and Ireland. Identify and secure new business opportunities and high-value prospects. Grow and retain key accounts through strategic relationship management. Lead pricing strategy, quoting, and complex commercial negotiations. Deliver Excellence: Ensure outstanding customer service and seamless delivery through close collaboration with operations and technical teams. Oversee pipeline management, forecasting, and reporting. Implement efficient processes to drive consistency and scalability. Be a Market Leader: Act as a senior ambassador, building strong relationships with key clients and partners. Stay ahead of market trends and competitor activity. Work closely with Marketing to maximise lead generation and brand presence. What Success Looks Like: Consistent achievement of revenue and growth targets. A motivated, high-performing, and accountable team. Strong customer relationships and retention. Scalable, efficient sales and operational processes. Clear, accurate forecasting and business insight. About You Experience: Proven senior leadership experience in B2B sales within the packaging industry. Track record of delivering significant revenue growth and leading high-performing teams. Experience managing multi-functional, geographically dispersed teams. Strong background in strategic sales, pipeline management, and high-value negotiations. Skills and Knowledge: Commercially astute with strong understanding of pricing, margins, and profitability. Strategic thinker with excellent analytical and problem-solving skills. Exceptional leadership, coaching, and people development capability. Highly effective communicator and negotiator. Personal Attributes: Driven, ambitious, and results focused. Resilient and thrives in a competitive environment. Inspirational and hands-on leader. Customer-centric with a passion for delivering value. Innovative and forward-thinking. Why Join Our Client This is a unique opportunity to take ownership of a key business area, shape its future, and lead a talented team to deliver exceptional results. If you're a strategic, high-energy leader ready to make a significant impact, they would love to hear from you.
Apr 21, 2026
Full time
Sales Director - UK & Ireland Midlands-based (remote / home-based covering the UK and Ireland to visit clients) About the Role Our client is seeking an ambitious and commercially driven Sales Director to lead their Film Sales business across the UK and Ireland. This is a senior leadership role with full accountability for revenue growth, customer excellence, and building a high-performance sales culture in a fast-paced, competitive market. Reporting directly to the Managing Director, you will play a critical role in shaping and executing their growth strategy, driving new business, strengthening key accounts, and ensuring operational excellence across the region. What You'll Be Doing Lead and Inspire: Build, lead, and develop a high-performing, results-driven sales and operations team. Create a culture of accountability, collaboration, and continuous improvement. Set clear objectives, KPIs, and performance standards. Drive Growth: Own revenue, margin, and profitability across UK and Ireland. Identify and secure new business opportunities and high-value prospects. Grow and retain key accounts through strategic relationship management. Lead pricing strategy, quoting, and complex commercial negotiations. Deliver Excellence: Ensure outstanding customer service and seamless delivery through close collaboration with operations and technical teams. Oversee pipeline management, forecasting, and reporting. Implement efficient processes to drive consistency and scalability. Be a Market Leader: Act as a senior ambassador, building strong relationships with key clients and partners. Stay ahead of market trends and competitor activity. Work closely with Marketing to maximise lead generation and brand presence. What Success Looks Like: Consistent achievement of revenue and growth targets. A motivated, high-performing, and accountable team. Strong customer relationships and retention. Scalable, efficient sales and operational processes. Clear, accurate forecasting and business insight. About You Experience: Proven senior leadership experience in B2B sales within the packaging industry. Track record of delivering significant revenue growth and leading high-performing teams. Experience managing multi-functional, geographically dispersed teams. Strong background in strategic sales, pipeline management, and high-value negotiations. Skills and Knowledge: Commercially astute with strong understanding of pricing, margins, and profitability. Strategic thinker with excellent analytical and problem-solving skills. Exceptional leadership, coaching, and people development capability. Highly effective communicator and negotiator. Personal Attributes: Driven, ambitious, and results focused. Resilient and thrives in a competitive environment. Inspirational and hands-on leader. Customer-centric with a passion for delivering value. Innovative and forward-thinking. Why Join Our Client This is a unique opportunity to take ownership of a key business area, shape its future, and lead a talented team to deliver exceptional results. If you're a strategic, high-energy leader ready to make a significant impact, they would love to hear from you.
Senior Director, Business Development - Pharmacovigilance ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Senior Director, Business Development to join our diverse and dynamic team specialising in Pharmacovigilance. As a Senior Director at ICON, you will play a pivotal role in fostering client relationships, driving strategic initiatives, and contributing to the advancement of innovative treatments and therapies. What you will be doing Develop and maintain strong relationships with clients, serving as a primary point of contact for communication and support. Collaborate with cross-functional teams to understand client needs, develop solutions, and ensure the successful delivery of services. Identify opportunities for account expansion and revenue growth, leveraging industry trends and market insights. Manage the end-to-end sales process, from lead generation to contract negotiation and close. Monitor account performance, track key metrics, and identify areas for improvement to enhance client satisfaction and retention. Your profile Bachelor's degree in business, life sciences, or related field; advanced degree preferred. Proven experience in Pharmacovigilance account management, sales, or client services within the pharmaceutical, biotechnology, or clinical research industry. Strong understanding of Pharmacovigilance and clinical trial operations, regulatory requirements, and industry standards. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels of the organization. Results-oriented mindset with a track record of achieving sales targets and driving business growth. What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
Apr 21, 2026
Full time
Senior Director, Business Development - Pharmacovigilance ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Senior Director, Business Development to join our diverse and dynamic team specialising in Pharmacovigilance. As a Senior Director at ICON, you will play a pivotal role in fostering client relationships, driving strategic initiatives, and contributing to the advancement of innovative treatments and therapies. What you will be doing Develop and maintain strong relationships with clients, serving as a primary point of contact for communication and support. Collaborate with cross-functional teams to understand client needs, develop solutions, and ensure the successful delivery of services. Identify opportunities for account expansion and revenue growth, leveraging industry trends and market insights. Manage the end-to-end sales process, from lead generation to contract negotiation and close. Monitor account performance, track key metrics, and identify areas for improvement to enhance client satisfaction and retention. Your profile Bachelor's degree in business, life sciences, or related field; advanced degree preferred. Proven experience in Pharmacovigilance account management, sales, or client services within the pharmaceutical, biotechnology, or clinical research industry. Strong understanding of Pharmacovigilance and clinical trial operations, regulatory requirements, and industry standards. Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels of the organization. Results-oriented mindset with a track record of achieving sales targets and driving business growth. What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here
About the Role This role leads the Education team within the Revenue organization, covering segment and solution training, commercial readiness, instructional design, and facilitation. The team partners closely with Revenue leadership, HR, Operations, Product, and Technology to deliver learning that enables commercial execution at scale. Grade Level (internal use): 14 Responsibilities and Impact Develop and execute the commercial learning and development strategy aligned to revenue growth goals, commercial priorities, and transformation roadmaps Identify role-based capability gaps (sales, account management, customer success, revenue operations) and translate them into targeted learning journeys, onboarding, and certifications Build scalable frameworks for onboarding, role academies, certifications, leadership development, and continuous upskilling; ensure global consistency with appropriate regional flexibility Partner with Revenue leadership to embed modern commercial capabilities (e.g., solution selling, strategic account management, digital engagement) into tools, rituals, and performance expectations Lead change management for adoption of new tools, behaviors, and methodologies; equip managers to coach and reinforce new ways of working Provide people leadership, coaching, and prioritization for the Education team; set clear goals, quality standards, and delivery expectations Oversee the design and delivery of engaging learning experiences across modalities (digital learning, workshops, simulations, coaching, and blended programs) Design and scale early-career programs that accelerate talent into revenue-producing roles; establish clear development pathways and progression criteria Collaborate with HR and Revenue leaders to align early-career programs with workforce planning, succession needs, and long-term capability strategy Own commercial learning platforms and operations (e.g., LMS/LXP, content management, assessments, analytics), including governance, content quality, and operational efficiency Manage vendor relationships, budgets, and platform compliance in partnership with IT, Legal, and Procurement Create and implement AI-enabled learning strategies, including AI literacy, responsible use, and practical AI workflows for commercial roles Partner with technology and operations teams to embed AI-enabled learning experiences (personalized learning, adaptive assessments, coaching simulations) where they improve productivity and performance Establish metrics that connect learning to outcomes (e.g., ramp time, productivity, pipeline outcomes, win rates, retention); run pilots and iterate based on data and feedback Foster a culture of continuous learning through manager enablement, peer learning, and communities of practice; ensure learning is inclusive and accessible All employees are required to work from the office a minimum of 2 days per week What's in it for you Lead a high-visibility, enterprise-impact L&D agenda directly connected to revenue growth and transformation priorities Own the strategy, operating model, platforms, and measurement approach for commercial learning Build an AI-enabled learning ecosystem that improves speed to competence, manager effectiveness, and scalable coaching Partner with senior Revenue leaders to shape capability priorities and embed them in day-to-day execution Develop and mentor a multi-disciplinary team delivering global learning experiences Basic Required Qualifications 10+ years of experience in commercial learning and development, revenue enablement, or sales training within a B2B organization, including designing and scaling global capability programs Proven people leadership experience, including building, developing, and performance-managing multi-disciplinary teams (instructional design, facilitation, program management, learning operations) Demonstrated ability to translate commercial strategy into role-based learning journeys (onboarding, certifications, academies) with clear performance outcomes Strong stakeholder leadership skills, including influencing senior Revenue leaders and aligning cross-functional partners (HR, RevOps, Product, Technology) around shared capability priorities Experience operating and optimizing learning platforms and learning operations (governance, content lifecycle, data/analytics, vendor management, budget oversight) Strong measurement and business acumen: able to define success metrics, evaluate program impact, and use insights to prioritize and improve initiatives Demonstrated change leadership: able to drive adoption of new behaviors, tools, and methodologies through manager reinforcement and scalable communications Practical understanding of AI-enabled learning and enablement use cases (e.g., AI literacy, workflow integration, personalization) with a focus on responsible, business-relevant adoption All candidates who reach the final stage of our interview process must attend at least one in-person interview at your nearest S&P Global office before an offer can proceed Additional Preferred Qualifications Experience building or scaling early-career commercial programs (e.g., sales academies, rotational programs, onboarding-to-quota pathways) Experience enabling multi-segment or multi-solution commercial teams with varied buyer types and sales motions Familiarity with competency frameworks and role-based skill models used to standardize expectations and support career progression Experience building manager enablement and coaching systems that improve field adoption and sustainment Global learning program experience across multiple regions/time zones, including inclusive and accessible learning design Right to Work Requirements This role is limited to persons with an indefinite right to work in the United States. Return to Work As part of our Return to Work initiative, Restart, we encourage enthusiastic and talented returners to apply and will actively support your return to the workplace. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law. Only electronic job submissions will be considered for employment.
Apr 21, 2026
Full time
About the Role This role leads the Education team within the Revenue organization, covering segment and solution training, commercial readiness, instructional design, and facilitation. The team partners closely with Revenue leadership, HR, Operations, Product, and Technology to deliver learning that enables commercial execution at scale. Grade Level (internal use): 14 Responsibilities and Impact Develop and execute the commercial learning and development strategy aligned to revenue growth goals, commercial priorities, and transformation roadmaps Identify role-based capability gaps (sales, account management, customer success, revenue operations) and translate them into targeted learning journeys, onboarding, and certifications Build scalable frameworks for onboarding, role academies, certifications, leadership development, and continuous upskilling; ensure global consistency with appropriate regional flexibility Partner with Revenue leadership to embed modern commercial capabilities (e.g., solution selling, strategic account management, digital engagement) into tools, rituals, and performance expectations Lead change management for adoption of new tools, behaviors, and methodologies; equip managers to coach and reinforce new ways of working Provide people leadership, coaching, and prioritization for the Education team; set clear goals, quality standards, and delivery expectations Oversee the design and delivery of engaging learning experiences across modalities (digital learning, workshops, simulations, coaching, and blended programs) Design and scale early-career programs that accelerate talent into revenue-producing roles; establish clear development pathways and progression criteria Collaborate with HR and Revenue leaders to align early-career programs with workforce planning, succession needs, and long-term capability strategy Own commercial learning platforms and operations (e.g., LMS/LXP, content management, assessments, analytics), including governance, content quality, and operational efficiency Manage vendor relationships, budgets, and platform compliance in partnership with IT, Legal, and Procurement Create and implement AI-enabled learning strategies, including AI literacy, responsible use, and practical AI workflows for commercial roles Partner with technology and operations teams to embed AI-enabled learning experiences (personalized learning, adaptive assessments, coaching simulations) where they improve productivity and performance Establish metrics that connect learning to outcomes (e.g., ramp time, productivity, pipeline outcomes, win rates, retention); run pilots and iterate based on data and feedback Foster a culture of continuous learning through manager enablement, peer learning, and communities of practice; ensure learning is inclusive and accessible All employees are required to work from the office a minimum of 2 days per week What's in it for you Lead a high-visibility, enterprise-impact L&D agenda directly connected to revenue growth and transformation priorities Own the strategy, operating model, platforms, and measurement approach for commercial learning Build an AI-enabled learning ecosystem that improves speed to competence, manager effectiveness, and scalable coaching Partner with senior Revenue leaders to shape capability priorities and embed them in day-to-day execution Develop and mentor a multi-disciplinary team delivering global learning experiences Basic Required Qualifications 10+ years of experience in commercial learning and development, revenue enablement, or sales training within a B2B organization, including designing and scaling global capability programs Proven people leadership experience, including building, developing, and performance-managing multi-disciplinary teams (instructional design, facilitation, program management, learning operations) Demonstrated ability to translate commercial strategy into role-based learning journeys (onboarding, certifications, academies) with clear performance outcomes Strong stakeholder leadership skills, including influencing senior Revenue leaders and aligning cross-functional partners (HR, RevOps, Product, Technology) around shared capability priorities Experience operating and optimizing learning platforms and learning operations (governance, content lifecycle, data/analytics, vendor management, budget oversight) Strong measurement and business acumen: able to define success metrics, evaluate program impact, and use insights to prioritize and improve initiatives Demonstrated change leadership: able to drive adoption of new behaviors, tools, and methodologies through manager reinforcement and scalable communications Practical understanding of AI-enabled learning and enablement use cases (e.g., AI literacy, workflow integration, personalization) with a focus on responsible, business-relevant adoption All candidates who reach the final stage of our interview process must attend at least one in-person interview at your nearest S&P Global office before an offer can proceed Additional Preferred Qualifications Experience building or scaling early-career commercial programs (e.g., sales academies, rotational programs, onboarding-to-quota pathways) Experience enabling multi-segment or multi-solution commercial teams with varied buyer types and sales motions Familiarity with competency frameworks and role-based skill models used to standardize expectations and support career progression Experience building manager enablement and coaching systems that improve field adoption and sustainment Global learning program experience across multiple regions/time zones, including inclusive and accessible learning design Right to Work Requirements This role is limited to persons with an indefinite right to work in the United States. Return to Work As part of our Return to Work initiative, Restart, we encourage enthusiastic and talented returners to apply and will actively support your return to the workplace. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, or any other status protected by law. Only electronic job submissions will be considered for employment.
Head of Sales Bristol Salary: £70,000 + Bonus + Benefits Permanent role - Full-time, Hybrid (2-3 days per week in office) with regular travel to customers across the UKAre you ready to step into a leadership role where you can shape and grow the sales function of an ambitious EdTech business? Our client is looking for a driven and commercially minded Head of Sales to support the next phase of growth, building on strong foundations and helping to expand their reach across both B2B and B2C SaaS markets.This is an exciting opportunity for an up-and-coming sales leader who is ready to take on broader responsibility, working closely with a fantastic team. You'll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership of day-to-day sales performance while contributing to the wider commercial direction of the business. You will focus on driving revenue through effective sales execution, identifying new opportunities, and supporting the development of go-to-market activity across key segments.This role combines hands-on sales leadership with exposure to strategic planning. You'll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with some exposure to B2C or digital-led sales environments Experience working with or selling into education sectors such as Schools, MATs, or Local Authorities (desirable) A developing track record in supporting or executing go-to-market plans Experience managing or mentoring small sales teams, with the ability to motivate and develop others Confidence in building pipelines, managing deals, and closing opportunities Commercial awareness with a data-informed approach to sales activity Strong communication skills and the ability to build relationships with internal and external stakeholders Proactive, hands-on mindset with a willingness to learn and grow into a broader leadership role Degree in Business, Marketing, or a related field (or equivalent experience) Success in the role includes: Delivering consistent sales growth through effective pipeline management and deal execution Supporting the development and implementation of sales plans across B2B and B2C channels Contributing to customer acquisition, retention, and account development initiatives Building strong relationships with customers and identifying opportunities for upsell and cross-sell Expanding into new customer segments and supporting entry into new markets Coaching and developing a growing sales team to improve performance over time Collaborating with marketing to align campaigns with sales activity and targets Providing feedback from customers to help shape product and commercial decisions Performance & Incentives This is a target-driven role with a bonus structure linked to Annual Recurring Revenue performance. Additional measures of success include revenue growth, pipeline development, customer retention, and increased customer value.If you are an ambitious sales professional ready to step up into a leadership role, this is a fantastic opportunity to grow your career within a supportive and fast-growing organisation. You'll gain exposure to strategic decision-making while making a tangible impact on business performance.To find out more or to express your interest, please get in touch with retained recruitment partner Barry Lee at Pertemps today.
Apr 20, 2026
Full time
Head of Sales Bristol Salary: £70,000 + Bonus + Benefits Permanent role - Full-time, Hybrid (2-3 days per week in office) with regular travel to customers across the UKAre you ready to step into a leadership role where you can shape and grow the sales function of an ambitious EdTech business? Our client is looking for a driven and commercially minded Head of Sales to support the next phase of growth, building on strong foundations and helping to expand their reach across both B2B and B2C SaaS markets.This is an exciting opportunity for an up-and-coming sales leader who is ready to take on broader responsibility, working closely with a fantastic team. You'll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership of day-to-day sales performance while contributing to the wider commercial direction of the business. You will focus on driving revenue through effective sales execution, identifying new opportunities, and supporting the development of go-to-market activity across key segments.This role combines hands-on sales leadership with exposure to strategic planning. You'll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with some exposure to B2C or digital-led sales environments Experience working with or selling into education sectors such as Schools, MATs, or Local Authorities (desirable) A developing track record in supporting or executing go-to-market plans Experience managing or mentoring small sales teams, with the ability to motivate and develop others Confidence in building pipelines, managing deals, and closing opportunities Commercial awareness with a data-informed approach to sales activity Strong communication skills and the ability to build relationships with internal and external stakeholders Proactive, hands-on mindset with a willingness to learn and grow into a broader leadership role Degree in Business, Marketing, or a related field (or equivalent experience) Success in the role includes: Delivering consistent sales growth through effective pipeline management and deal execution Supporting the development and implementation of sales plans across B2B and B2C channels Contributing to customer acquisition, retention, and account development initiatives Building strong relationships with customers and identifying opportunities for upsell and cross-sell Expanding into new customer segments and supporting entry into new markets Coaching and developing a growing sales team to improve performance over time Collaborating with marketing to align campaigns with sales activity and targets Providing feedback from customers to help shape product and commercial decisions Performance & Incentives This is a target-driven role with a bonus structure linked to Annual Recurring Revenue performance. Additional measures of success include revenue growth, pipeline development, customer retention, and increased customer value.If you are an ambitious sales professional ready to step up into a leadership role, this is a fantastic opportunity to grow your career within a supportive and fast-growing organisation. You'll gain exposure to strategic decision-making while making a tangible impact on business performance.To find out more or to express your interest, please get in touch with retained recruitment partner Barry Lee at Pertemps today.
Admiral Money is entering an exciting phase of growth, and we're looking for an experienced, forward thinking leader to head up our Customer Payment Support (Collections & Recoveries) function. This is a senior leadership role with accountability for shaping and delivering the CPS strategy as the business scales-balancing strong core collections performance with innovation, automation and smarter customer support. You'll lead the evolution of our collections approach, embracing new technology and data driven insight to support customers, empower colleagues and meet regulatory and commercial objectives. As a key member of the COO Senior Leadership Team, you'll work closely with Finance, Pricing, Data, Credit & Financial Risk, Operations and Technology to deliver at pace, with strong stakeholder engagement and alignment. We're looking for a charismatic, customer centric and commercially astute leader who thrives in a test and learn environment and isn't afraid to try new ideas. This is a pivotal role in a close knit, ambitious business-offering the opportunity to make a real impact as Admiral Money continues to grow and mature. Responsibilities Leadership, People & Relationships Strategic planning combined with strong stakeholder management skills to influence and challenge senior stakeholders across the UK business. In collaboration with the Product, Digital & Operations teams, develop bespoke customer journeys and to enhance customer experience of ADMIRAL MONEY customers across these functions. Maintain relationships with departments and designated project stakeholders across the wider Group, building cross departmental understanding & collaboration to ensure deliverable plans and upward reporting of any issues. Ensure the team are appropriately supported, trained, and developed, including conducting regular one to ones and performance reviews. Building the Business & Data Lead Admiral Money CPS function; define strategy across the full Arrears lifecycle (Pre, Early, Late, Debt Sale) and lead execution across all lending products ensuring optimising the balance between automation and human interaction. Optimise process and systems to manage customer journeys, taking into consideration customer segmentation strategies for different customer needs e.g. vulnerable customers. Play a key support role in the overall Admiral Money business, shaping and delivering the vision and strategy for the customer facing COO teams. Identify continuous improvements and innovation opportunities, harnessing knowledge, creativity of the team, third party suppliers, external and internal insights, and others from across the business to support customer and business needs. Monitor and develop management information and other sources of feedback. Develop data driven business case assessments to test hypotheses quickly and ensure we are optimising our change investment to deliver maximum value. With Analytics, Design & Deliver Scoring / Analytics models to enhance strategies: Customer Scorecards & Triggers (early warning), Identify & deliver automation opportunities, Define & deliver 'Next Best Action' Strategy. Commercial Focus & Financials Strong Knowledge of P&L performance and the role CPS must play - understand key levers through increasing sales, balances, and retention, with loss performance and expense ratio performance. Responsible for customer engagement, satisfaction and focus on delivering positive customer outcomes. Supports annual budget setting, monthly reporting against budget and overall prudent budget control. Ensure clear consideration and balance between customer experience vs income performance. Risk Management Collaborate with Pricing/Credit Risk to support with driving maximum footprint and competitiveness. Demonstrate expertise in the wider regulatory and industry environments. Ensure that all risk events are reported, and that risks are appropriately identified and managed. Skills and Experience Essential A proven track record for leading, mentoring and motivating a high performance team to deliver great business results with an ability to both build and execute on a strategy successfully. Expert in Arrears process and models incl. customer engagement strategy & automation. Experience in Keep / Buy / Sell strategies for Collections and Recoveries. Drive the use of data, MI, and analytics to develop deep insights into the customer, ensuring key decisions are data driven and turning insights into actionable recommendations and execution. Leading fast paced delivering teams; expert stakeholder management (both internal and external) and cross functional communication skills. Results driven and commercially aware. A proactive and positive mindset orientated towards continuous improvement and test and learn, embracing new ideas. Strong digital/technology awareness - working with the Head of Digital/Technology to assess and develop digitisation opportunities to determine where they could be cost effectively utilised to improve performance, customer service and/or reduce costs. Awareness of project management and risk and control mechanisms. Budgeting and Financial planning. Develop a culture of audit, quality control, and compliance and with advice sought from the Head of Compliance, ensuring that all aspects Governance are managed. Experienced in debt selling. Present at Board level. Desirable Experience at a senior level within a cross functional or fast growing business area. Experience managing complex projects or programmes. Experience managing external relationships, including some contract negotiation. Proven successful track record of managing, mentoring, and coaching. Previous involvement in strategy or product development. Strong technology awareness at a sector level. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Apr 20, 2026
Full time
Admiral Money is entering an exciting phase of growth, and we're looking for an experienced, forward thinking leader to head up our Customer Payment Support (Collections & Recoveries) function. This is a senior leadership role with accountability for shaping and delivering the CPS strategy as the business scales-balancing strong core collections performance with innovation, automation and smarter customer support. You'll lead the evolution of our collections approach, embracing new technology and data driven insight to support customers, empower colleagues and meet regulatory and commercial objectives. As a key member of the COO Senior Leadership Team, you'll work closely with Finance, Pricing, Data, Credit & Financial Risk, Operations and Technology to deliver at pace, with strong stakeholder engagement and alignment. We're looking for a charismatic, customer centric and commercially astute leader who thrives in a test and learn environment and isn't afraid to try new ideas. This is a pivotal role in a close knit, ambitious business-offering the opportunity to make a real impact as Admiral Money continues to grow and mature. Responsibilities Leadership, People & Relationships Strategic planning combined with strong stakeholder management skills to influence and challenge senior stakeholders across the UK business. In collaboration with the Product, Digital & Operations teams, develop bespoke customer journeys and to enhance customer experience of ADMIRAL MONEY customers across these functions. Maintain relationships with departments and designated project stakeholders across the wider Group, building cross departmental understanding & collaboration to ensure deliverable plans and upward reporting of any issues. Ensure the team are appropriately supported, trained, and developed, including conducting regular one to ones and performance reviews. Building the Business & Data Lead Admiral Money CPS function; define strategy across the full Arrears lifecycle (Pre, Early, Late, Debt Sale) and lead execution across all lending products ensuring optimising the balance between automation and human interaction. Optimise process and systems to manage customer journeys, taking into consideration customer segmentation strategies for different customer needs e.g. vulnerable customers. Play a key support role in the overall Admiral Money business, shaping and delivering the vision and strategy for the customer facing COO teams. Identify continuous improvements and innovation opportunities, harnessing knowledge, creativity of the team, third party suppliers, external and internal insights, and others from across the business to support customer and business needs. Monitor and develop management information and other sources of feedback. Develop data driven business case assessments to test hypotheses quickly and ensure we are optimising our change investment to deliver maximum value. With Analytics, Design & Deliver Scoring / Analytics models to enhance strategies: Customer Scorecards & Triggers (early warning), Identify & deliver automation opportunities, Define & deliver 'Next Best Action' Strategy. Commercial Focus & Financials Strong Knowledge of P&L performance and the role CPS must play - understand key levers through increasing sales, balances, and retention, with loss performance and expense ratio performance. Responsible for customer engagement, satisfaction and focus on delivering positive customer outcomes. Supports annual budget setting, monthly reporting against budget and overall prudent budget control. Ensure clear consideration and balance between customer experience vs income performance. Risk Management Collaborate with Pricing/Credit Risk to support with driving maximum footprint and competitiveness. Demonstrate expertise in the wider regulatory and industry environments. Ensure that all risk events are reported, and that risks are appropriately identified and managed. Skills and Experience Essential A proven track record for leading, mentoring and motivating a high performance team to deliver great business results with an ability to both build and execute on a strategy successfully. Expert in Arrears process and models incl. customer engagement strategy & automation. Experience in Keep / Buy / Sell strategies for Collections and Recoveries. Drive the use of data, MI, and analytics to develop deep insights into the customer, ensuring key decisions are data driven and turning insights into actionable recommendations and execution. Leading fast paced delivering teams; expert stakeholder management (both internal and external) and cross functional communication skills. Results driven and commercially aware. A proactive and positive mindset orientated towards continuous improvement and test and learn, embracing new ideas. Strong digital/technology awareness - working with the Head of Digital/Technology to assess and develop digitisation opportunities to determine where they could be cost effectively utilised to improve performance, customer service and/or reduce costs. Awareness of project management and risk and control mechanisms. Budgeting and Financial planning. Develop a culture of audit, quality control, and compliance and with advice sought from the Head of Compliance, ensuring that all aspects Governance are managed. Experienced in debt selling. Present at Board level. Desirable Experience at a senior level within a cross functional or fast growing business area. Experience managing complex projects or programmes. Experience managing external relationships, including some contract negotiation. Proven successful track record of managing, mentoring, and coaching. Previous involvement in strategy or product development. Strong technology awareness at a sector level. Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Financial Controller / Finance Manager, £40,0000-£50,000, Tockwith An established and growing manufacturing business based in Tockwith is seeking an experienced Financial Controller / Finance Manager to play a key role in its continued success.This is an excellent opportunity to join the company at an exciting stage of growth, with plans to expand headcount and move to a larger facility. The successful candidate will take full ownership of the finance function, lead the finance team, and report directly to the Board of Directors. This is a fully office-based role with on-site parking available. Key Responsibilities • Oversee all financial activities across the business • Manage sales applications, invoicing, credit control, and retentions • Approve and schedule payment runs in line with cash flow • Complete monthly VAT returns • Monitor and manage cash flow against budget • Analyse and post credit card transactions • Perform bank reconciliations and authorise payments • Manage online banking transactions • Prepare monthly management accounts, including consolidations and WIP review • Lead annual accounts preparation and liaise with auditors • Attend Board meetings to present and discuss financial performance • Oversee corporation tax payments • Manage Directors' salaries and monthly PAYE • Set up and manage hire purchase (HP) agreements • Review vehicle finance, utilities contracts and compliance (e.g. MOTs) Requirements • Strong understanding of work in progress (WIP), applications for payment and retentions (ideally within construction or manufacturing or similar sectors) • Proven experience in a Financial Controller or Finance Manager role • Solid knowledge of accounting principles and financial management • Proficiency in accounting software, particularly Xero • Strong analytical and problem-solving skills • Excellent communication and interpersonal abilities • Professional qualification (FCA, ACCA, or CIMA) preferred, though part-qualified or qualified by experience candidates will be considered
Apr 20, 2026
Full time
Financial Controller / Finance Manager, £40,0000-£50,000, Tockwith An established and growing manufacturing business based in Tockwith is seeking an experienced Financial Controller / Finance Manager to play a key role in its continued success.This is an excellent opportunity to join the company at an exciting stage of growth, with plans to expand headcount and move to a larger facility. The successful candidate will take full ownership of the finance function, lead the finance team, and report directly to the Board of Directors. This is a fully office-based role with on-site parking available. Key Responsibilities • Oversee all financial activities across the business • Manage sales applications, invoicing, credit control, and retentions • Approve and schedule payment runs in line with cash flow • Complete monthly VAT returns • Monitor and manage cash flow against budget • Analyse and post credit card transactions • Perform bank reconciliations and authorise payments • Manage online banking transactions • Prepare monthly management accounts, including consolidations and WIP review • Lead annual accounts preparation and liaise with auditors • Attend Board meetings to present and discuss financial performance • Oversee corporation tax payments • Manage Directors' salaries and monthly PAYE • Set up and manage hire purchase (HP) agreements • Review vehicle finance, utilities contracts and compliance (e.g. MOTs) Requirements • Strong understanding of work in progress (WIP), applications for payment and retentions (ideally within construction or manufacturing or similar sectors) • Proven experience in a Financial Controller or Finance Manager role • Solid knowledge of accounting principles and financial management • Proficiency in accounting software, particularly Xero • Strong analytical and problem-solving skills • Excellent communication and interpersonal abilities • Professional qualification (FCA, ACCA, or CIMA) preferred, though part-qualified or qualified by experience candidates will be considered
Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of 28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale. JOB DESCRIPTION Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach Take time to understand customers' needs, recommending suitable tour options Build trust and confidence with customers Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention Maintain accurate CRM records to support excellent service delivery Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable Contribute to improving conversion, customer experience and sales processes Take ownership of personal performance, learning and development THE PACKAGE: Starting salary is very competitive, up to 28 pa dependent on experience, plus commission with an OTE of 38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team. Benefits include: 25 days' holiday, plus your birthday off. The opportunity to travel on their trips Contributory Pension Industry leading training Regular prizes and awards for achievers and team players EXPERIENCE REQUIRED: This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered. Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases Strong listening skills and emotional intelligence A results-driven mindset, balanced with a genuine commitment to customer outcomes Strong written and verbal communication skills Comfort working with systems, data and performance metrics A collaborative, team-first attitude INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
Apr 19, 2026
Full time
Leading Specialist Travel Company are seeking a Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create specialist group tours across the UK, Europe, and beyond, you will combined exceptional service with deep product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of 28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are looking for a Sales Consultant, who will be working with customers that require a thoughtful, consultative, intelligent and highly personalised sales approach. This role is not transactional; success comes from building trust, listening carefully, and matching customers to the right holiday, not simply making a sale. JOB DESCRIPTION Manage inbound sales enquiries and repeat customers with a consultative, relationship-led approach Take time to understand customers' needs, recommending suitable tour options Build trust and confidence with customers Convert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retention Maintain accurate CRM records to support excellent service delivery Work closely with Product and Operations teams to ensure holidays sold are appropriate and deliverable Contribute to improving conversion, customer experience and sales processes Take ownership of personal performance, learning and development THE PACKAGE: Starting salary is very competitive, up to 28 pa dependent on experience, plus commission with an OTE of 38k pa. This is a hybrid - Birmingham Head Office (Mondays, Wednesdays, and Fridays) with remote work Tuesdays and Thursdays. They are committed to fostering career growth and development. Over the past 5-10 years, several team members have successfully advanced from internship roles to positions in Management and the Senior Leadership Team. Benefits include: 25 days' holiday, plus your birthday off. The opportunity to travel on their trips Contributory Pension Industry leading training Regular prizes and awards for achievers and team players EXPERIENCE REQUIRED: This is not your 'average' travel sales role and for that reason, travel industry experience is desired but not essential. It is however, essential to come from a target-driven, but relationship-led sales role, and be able to demonstrate previous successful experience of selling over the phone. Previous employees do come from travel, but could come from over sales environment, providing the selling is not transactional, but personal and considered. Proven experience in a sales or customer-facing role, ideally involving complex or high-consideration purchases Strong listening skills and emotional intelligence A results-driven mindset, balanced with a genuine commitment to customer outcomes Strong written and verbal communication skills Comfort working with systems, data and performance metrics A collaborative, team-first attitude INTERESTED? Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) email (url removed) If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!
