As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Apr 25, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy. About the Role: Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services Fluency in French and English is required; additional languages are a plus About You: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort What We Offer: A chance to be part of a company recognized for its commitment to social impact Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare) Competitive compensation, including stock options 25 days of annual leave plus RTT days Meal vouchers provided through Swile Medical, disability, and life insurance covered through Via There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Apr 25, 2026
Full time
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy. About the Role: Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services Fluency in French and English is required; additional languages are a plus About You: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort What We Offer: A chance to be part of a company recognized for its commitment to social impact Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare) Competitive compensation, including stock options 25 days of annual leave plus RTT days Meal vouchers provided through Swile Medical, disability, and life insurance covered through Via There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Clarivate is currently seeking a Senior Compensation Analyst to join our growing, global compensation team! Partnering with team members, you will be responsible for consulting with business and HR teams on compensation programs, market insights and pay practices. As a true champion within the group, you will be highly organized, personable, and exceptionally resourceful. As a motivated performer, you will have a strong sense of accountability, ability to work as part of a fast-moving team, and an ongoing commitment to and investment in our mission. Collaborating with HR Business Partners, you will support effective compensation programming that supports business needs and build relationships, both peer-to-peer and with key stakeholders. stakeholders. This is an amazing opportunity to work on our global compensation team. The team is growing, and this position will report to the Senior Manager Compensation. About You - experience, education, skills, and accomplishments Bachelor's degree Minimum 2 years of HR experience Well versed experience in project execution, including but not limited to Salary Survey, job architecture, salary structure design. High level of analytical skills, including strong use of Excel including v-lookup and pivot tables and experience dealing with large volumes of data. Strong business acumen and understanding of finance/corporate planning processes and company strategy. It would be great if you also had 2 Years compensation experience Workday experience Experience working for a global organization across multiple time zone. What will you be doing in this role? Prepare detailed compensation analysis used for pay evaluation, benchmark comparisons, budget assessments and data quality and compliance. Lead the submission and completion process for compensation surveys for our external market vendors, requiring the aggregation and compiling of large data sets from multiple sources. Monitor, research, and resolve compensation queries on various topics, engaging senior team members as needed for complex situations. Generate reporting, analytics and analyze for data quality audits to maintain established guidelines and programming. Propose modifications and enhancements to processes to increase the effectiveness of the team. Regularly provide support in compensation projects as assigned, engaging across HR teams to execute projects and tasks. About the Team This role will work as part of a team of 4 reporting into the Senior Manager, compensation. The team are based globally. Hours of Work Full-time, permanent role based out of our London office on a hybrid basis. 2-3 days per week in the office. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Apr 24, 2026
Full time
Clarivate is currently seeking a Senior Compensation Analyst to join our growing, global compensation team! Partnering with team members, you will be responsible for consulting with business and HR teams on compensation programs, market insights and pay practices. As a true champion within the group, you will be highly organized, personable, and exceptionally resourceful. As a motivated performer, you will have a strong sense of accountability, ability to work as part of a fast-moving team, and an ongoing commitment to and investment in our mission. Collaborating with HR Business Partners, you will support effective compensation programming that supports business needs and build relationships, both peer-to-peer and with key stakeholders. stakeholders. This is an amazing opportunity to work on our global compensation team. The team is growing, and this position will report to the Senior Manager Compensation. About You - experience, education, skills, and accomplishments Bachelor's degree Minimum 2 years of HR experience Well versed experience in project execution, including but not limited to Salary Survey, job architecture, salary structure design. High level of analytical skills, including strong use of Excel including v-lookup and pivot tables and experience dealing with large volumes of data. Strong business acumen and understanding of finance/corporate planning processes and company strategy. It would be great if you also had 2 Years compensation experience Workday experience Experience working for a global organization across multiple time zone. What will you be doing in this role? Prepare detailed compensation analysis used for pay evaluation, benchmark comparisons, budget assessments and data quality and compliance. Lead the submission and completion process for compensation surveys for our external market vendors, requiring the aggregation and compiling of large data sets from multiple sources. Monitor, research, and resolve compensation queries on various topics, engaging senior team members as needed for complex situations. Generate reporting, analytics and analyze for data quality audits to maintain established guidelines and programming. Propose modifications and enhancements to processes to increase the effectiveness of the team. Regularly provide support in compensation projects as assigned, engaging across HR teams to execute projects and tasks. About the Team This role will work as part of a team of 4 reporting into the Senior Manager, compensation. The team are based globally. Hours of Work Full-time, permanent role based out of our London office on a hybrid basis. 2-3 days per week in the office. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
What we are building at Conveo Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams. What problem are we solving, and why is this an important problem to solve The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. The team you will join You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies. How we operate We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. We work hard, and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team. The Role As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands on operator. This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally. Your Mission Own customer outcomes end-to-end Lead customers from a signed deal or pilot through onboarding and early wins. Define success plans tied to measurable business impact and value. Run check ins and QBRs that connect Conveo usage to real decisions. Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively. Be the client's trusted partner Build strong relationships with key stakeholders across research, marketing, and product teams. Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. Spend meaningful time with clients in person to build trust and long term relationships. Help clients shine internally with clear insights, narratives, and outcomes. Drive adoption, retention, and expansion Design and lead high quality pilots and rollouts that clearly demonstrate value. Guide best practices around recruitment, topic guides, and analysis workflows. Help customers scale from single team usage to multi team and multi market adoption. Develop a deep understanding of customer orgs, decision makers, and internal dynamics. Partner with Sales on renewals and upsells and shape expansion opportunities. Represent the customer and scale what works Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. Surface friction that impacts retention and growth, and help prioritize fixes. Maintain clean customer context in CRM and internal tools. Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort. What we are looking for Non negotiables Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles. Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions. High energy, strong sense of ownership, and bias toward action in fast moving environments. Comfortable working with AI driven products and translating technical concepts into simple narratives for non technical stakeholders. Mindset Truth first, not fluff first. Opinionated, not generic. Structured thinker but fast moving executor. Low ego, high standards. Comfortable being early, iterating publicly, and improving fast. Obsessed with leverage, including templates, systems, reuse, and speed. Why join us At Conveo, you'll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That's why we run quarterly team off sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March. Plus Own attention for a hyper growth, YC backed AI company. Direct access to founders and high leverage operators. Help define how AI powered research becomes the global default. Competitive compensation with meaningful equity upside. A culture built on taste, speed, ownership, and ambition. Opportunities to travel globally and build real relationships with customers shaping the future.
Apr 24, 2026
Full time
What we are building at Conveo Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate insights across marketing and product teams. What problem are we solving, and why is this an important problem to solve The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. The team you will join You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies. How we operate We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. We work hard, and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team. The Role As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands on operator. This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally. Your Mission Own customer outcomes end-to-end Lead customers from a signed deal or pilot through onboarding and early wins. Define success plans tied to measurable business impact and value. Run check ins and QBRs that connect Conveo usage to real decisions. Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively. Be the client's trusted partner Build strong relationships with key stakeholders across research, marketing, and product teams. Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. Spend meaningful time with clients in person to build trust and long term relationships. Help clients shine internally with clear insights, narratives, and outcomes. Drive adoption, retention, and expansion Design and lead high quality pilots and rollouts that clearly demonstrate value. Guide best practices around recruitment, topic guides, and analysis workflows. Help customers scale from single team usage to multi team and multi market adoption. Develop a deep understanding of customer orgs, decision makers, and internal dynamics. Partner with Sales on renewals and upsells and shape expansion opportunities. Represent the customer and scale what works Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. Surface friction that impacts retention and growth, and help prioritize fixes. Maintain clean customer context in CRM and internal tools. Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort. What we are looking for Non negotiables Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles. Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions. High energy, strong sense of ownership, and bias toward action in fast moving environments. Comfortable working with AI driven products and translating technical concepts into simple narratives for non technical stakeholders. Mindset Truth first, not fluff first. Opinionated, not generic. Structured thinker but fast moving executor. Low ego, high standards. Comfortable being early, iterating publicly, and improving fast. Obsessed with leverage, including templates, systems, reuse, and speed. Why join us At Conveo, you'll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That's why we run quarterly team off sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March. Plus Own attention for a hyper growth, YC backed AI company. Direct access to founders and high leverage operators. Help define how AI powered research becomes the global default. Competitive compensation with meaningful equity upside. A culture built on taste, speed, ownership, and ambition. Opportunities to travel globally and build real relationships with customers shaping the future.
At Workstreet, we're on an exciting journey to help businesses scale securely by designing and implementing cutting edge security and compliance programs. As a fast growing startup, we specialize in a wide range of frameworks-including SOC 2, ISO 27001, GDPR, CMMC, NIST 800-171, NIST 800-53, and FedRAMP-empowering companies to meet regulatory requirements and enhance their cybersecurity posture from day one. The Opportunity We are seeking a Manager, GRC Engineering who leads with a client first mindset and brings exceptional relationship management skills to every engagement. The ideal candidate is an experienced client manager who knows how to build trust, navigate complex accounts, and deliver an outstanding client experience - while also bringing deep expertise in cybersecurity compliance frameworks such as SOC 2, ISO 27001, and NIST CSF. The successful candidate will be able to come up to speed quickly, integrate into the organization, and take on clients within your first 15 days. You will serve as the primary point of contact for a portfolio of clients, leading engagements end to end, managing escalations with composure and urgency, and ensuring every client interaction reflects the highest standard of service. What You'll Do Client Relationship Management (Primary Focus) Own the Client Experience: Serve as the primary point of contact for a portfolio of client accounts, building strong, trusted relationships and ensuring clients feel supported, informed, and valued throughout every engagement. Lead Client Engagements: Guide clients through compliance initiatives end to end - from kickoff through certification - providing clear communication, proactive updates, and expert guidance at every milestone. Handle Escalations with Professionalism: Resolve complex client issues and requests with urgency, composure, and a solution oriented approach that reinforces confidence and long term retention. Be a Trusted Advisor: Understand each client's unique business context and deliver compliance guidance that is practical, actionable, and tailored to their needs. Collaborate Cross Functionally: Partner with internal teams and client stakeholders to embed security and compliance best practices and resolve issues quickly. Manage and Develop a Pod of Analysts: Lead a team of 3-5 analysts through coaching, mentorship, and performance management, fostering accountability, quality, and professional growth. Drive Consistent Delivery: Ensure the team meets deadlines and delivers high quality work across all active client engagements, stepping in to support where needed. GRC & Compliance Execution Develop and Maintain Compliance Frameworks: Create, update, and align compliance policies, procedures, and technical controls with SOC 2 (Type 1 & 2), ISO 27001, HIPAA, and PCI DSS standards. Lead Compliance Certifications: Oversee and execute SOC 2 and ISO 27001 implementation and certification projects across multi cloud environments (AWS, GCP, Azure). Conduct Risk and Security Audits: Perform regular risk assessments and audits to identify vulnerabilities and enhance overall security posture. Monitor Regulatory Developments: Stay informed on evolving regulations and frameworks to maintain the relevance and accuracy of compliance controls. Leverage Compliance Automation Tools: Utilize platforms such as Drata, Vanta, and SecureFrame to track compliance metrics and ensure continuous audit readiness. Who You Are Required Demonstrated experience managing client relationships directly - you are comfortable owning accounts, leading difficult conversations, and being the trusted face of an engagement. Exceptional professionalism in all client facing communication, with outstanding written and verbal English skills. 5+ years of experience managing or leading a team. Proven experience managing compliance programs with hands on familiarity with SOC 2 and ISO 27001 frameworks. Strong knowledge of technical control implementation in cloud platforms (AWS, GCP, Azure). Ability to manage multiple compliance projects simultaneously without sacrificing client experience or quality. Bachelor's degree in Information Technology, Cybersecurity, or a related field. Ability to work independently with a strong sense of initiative. Amenable to working US time zone hours. Nice to Have Experience at a Big 4 firm (e.g., Deloitte, PwC, EY, KPMG) in an advisory or assurance capacity. Consulting experience. Familiarity with additional frameworks and regulations (e.g., HiTRUST, PCI DSS, NIST, GDPR, HIPAA). What We Offer Career Development: Clear growth path with mentorship and training opportunities. Technical Training: Comprehensive onboarding on security and compliance frameworks. Competitive Compensation: Competitive base salary with regular performance reviews, merit based appraisals, and bonus opportunities. Growth Opportunity: Early stage company with significant room for career advancement. Remote First Culture: Flexibility to work from anywhere while collaborating with a global team. Reliable high speed internet connection. Quiet, professional home office setup. Must be amenable to working UK time zone hours. Fluency in written and verbal English communication skills. Workstreet Is An Equal Opportunity Employer As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Apr 23, 2026
Full time
At Workstreet, we're on an exciting journey to help businesses scale securely by designing and implementing cutting edge security and compliance programs. As a fast growing startup, we specialize in a wide range of frameworks-including SOC 2, ISO 27001, GDPR, CMMC, NIST 800-171, NIST 800-53, and FedRAMP-empowering companies to meet regulatory requirements and enhance their cybersecurity posture from day one. The Opportunity We are seeking a Manager, GRC Engineering who leads with a client first mindset and brings exceptional relationship management skills to every engagement. The ideal candidate is an experienced client manager who knows how to build trust, navigate complex accounts, and deliver an outstanding client experience - while also bringing deep expertise in cybersecurity compliance frameworks such as SOC 2, ISO 27001, and NIST CSF. The successful candidate will be able to come up to speed quickly, integrate into the organization, and take on clients within your first 15 days. You will serve as the primary point of contact for a portfolio of clients, leading engagements end to end, managing escalations with composure and urgency, and ensuring every client interaction reflects the highest standard of service. What You'll Do Client Relationship Management (Primary Focus) Own the Client Experience: Serve as the primary point of contact for a portfolio of client accounts, building strong, trusted relationships and ensuring clients feel supported, informed, and valued throughout every engagement. Lead Client Engagements: Guide clients through compliance initiatives end to end - from kickoff through certification - providing clear communication, proactive updates, and expert guidance at every milestone. Handle Escalations with Professionalism: Resolve complex client issues and requests with urgency, composure, and a solution oriented approach that reinforces confidence and long term retention. Be a Trusted Advisor: Understand each client's unique business context and deliver compliance guidance that is practical, actionable, and tailored to their needs. Collaborate Cross Functionally: Partner with internal teams and client stakeholders to embed security and compliance best practices and resolve issues quickly. Manage and Develop a Pod of Analysts: Lead a team of 3-5 analysts through coaching, mentorship, and performance management, fostering accountability, quality, and professional growth. Drive Consistent Delivery: Ensure the team meets deadlines and delivers high quality work across all active client engagements, stepping in to support where needed. GRC & Compliance Execution Develop and Maintain Compliance Frameworks: Create, update, and align compliance policies, procedures, and technical controls with SOC 2 (Type 1 & 2), ISO 27001, HIPAA, and PCI DSS standards. Lead Compliance Certifications: Oversee and execute SOC 2 and ISO 27001 implementation and certification projects across multi cloud environments (AWS, GCP, Azure). Conduct Risk and Security Audits: Perform regular risk assessments and audits to identify vulnerabilities and enhance overall security posture. Monitor Regulatory Developments: Stay informed on evolving regulations and frameworks to maintain the relevance and accuracy of compliance controls. Leverage Compliance Automation Tools: Utilize platforms such as Drata, Vanta, and SecureFrame to track compliance metrics and ensure continuous audit readiness. Who You Are Required Demonstrated experience managing client relationships directly - you are comfortable owning accounts, leading difficult conversations, and being the trusted face of an engagement. Exceptional professionalism in all client facing communication, with outstanding written and verbal English skills. 5+ years of experience managing or leading a team. Proven experience managing compliance programs with hands on familiarity with SOC 2 and ISO 27001 frameworks. Strong knowledge of technical control implementation in cloud platforms (AWS, GCP, Azure). Ability to manage multiple compliance projects simultaneously without sacrificing client experience or quality. Bachelor's degree in Information Technology, Cybersecurity, or a related field. Ability to work independently with a strong sense of initiative. Amenable to working US time zone hours. Nice to Have Experience at a Big 4 firm (e.g., Deloitte, PwC, EY, KPMG) in an advisory or assurance capacity. Consulting experience. Familiarity with additional frameworks and regulations (e.g., HiTRUST, PCI DSS, NIST, GDPR, HIPAA). What We Offer Career Development: Clear growth path with mentorship and training opportunities. Technical Training: Comprehensive onboarding on security and compliance frameworks. Competitive Compensation: Competitive base salary with regular performance reviews, merit based appraisals, and bonus opportunities. Growth Opportunity: Early stage company with significant room for career advancement. Remote First Culture: Flexibility to work from anywhere while collaborating with a global team. Reliable high speed internet connection. Quiet, professional home office setup. Must be amenable to working UK time zone hours. Fluency in written and verbal English communication skills. Workstreet Is An Equal Opportunity Employer As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Technical Consultant page is loaded Technical Consultantremote type: Remotelocations: Remote, United Kingdom: Remote, Germanytime type: Full timeposted on: Posted 2 Days Agojob requisition id: R26\_ Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. About the Role: As a Technical Consultant, you'll be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.As a member of a program team, you'll be working as a technical and development lead. You'll provide detailed technical design and specification of solutions.You'll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery team and occasionally third party offshore and onshore partners. Responsibilities: Act as the technical point of contact with the customer and other Forsta project team members. Assess client technical requirements and provide viable solutions. Development of technical specifications. Lead the development and deployment process working with the program management team. Adhere to the Forsta and customer's processes in place for project governance and delivery. Work with clients to integrate Forsta technologies into their business applications. Manage QA. Assist with client UAT. Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting): + Build a relationship with client management and team members. + Assists with managing services project budget. + Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online. Team Role and Management Structure : For project development activities reports to the assigned Program/Project Manager. Member of the Technical Delivery team reporting to Director or Senior Director, Technical Success. What you Bring to the Team: This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience. Education/Experience: Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis At least 2 years of experience in a similar role Technical Skills: Working knowledge with Jscript /JavaScript, HTML, CSS SaaS platforms and /or other comparable product experience Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.) Data Visualization and/or Graphic Design a plus Communication Skills : Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members. Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability. Experience of working with clients. Interpersonal Skills : Ability to work as part of a multifunctional team. Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish. Travel : Must be able to travel approximately 20% of the time.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here: Company Description Press Ganey
Apr 22, 2026
Full time
Technical Consultant page is loaded Technical Consultantremote type: Remotelocations: Remote, United Kingdom: Remote, Germanytime type: Full timeposted on: Posted 2 Days Agojob requisition id: R26\_ Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. About the Role: As a Technical Consultant, you'll be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.As a member of a program team, you'll be working as a technical and development lead. You'll provide detailed technical design and specification of solutions.You'll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery team and occasionally third party offshore and onshore partners. Responsibilities: Act as the technical point of contact with the customer and other Forsta project team members. Assess client technical requirements and provide viable solutions. Development of technical specifications. Lead the development and deployment process working with the program management team. Adhere to the Forsta and customer's processes in place for project governance and delivery. Work with clients to integrate Forsta technologies into their business applications. Manage QA. Assist with client UAT. Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting): + Build a relationship with client management and team members. + Assists with managing services project budget. + Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online. Team Role and Management Structure : For project development activities reports to the assigned Program/Project Manager. Member of the Technical Delivery team reporting to Director or Senior Director, Technical Success. What you Bring to the Team: This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience. Education/Experience: Bachelor's degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis At least 2 years of experience in a similar role Technical Skills: Working knowledge with Jscript /JavaScript, HTML, CSS SaaS platforms and /or other comparable product experience Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.) Data Visualization and/or Graphic Design a plus Communication Skills : Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members. Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability. Experience of working with clients. Interpersonal Skills : Ability to work as part of a multifunctional team. Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish. Travel : Must be able to travel approximately 20% of the time.Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here: Company Description Press Ganey
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. We employ around 35,000 people and deliver more than 1.5 billion passenger journeys each year, connecting people and communities safely, reliably, and sustainably.With strong roots dating back to 1938, Arriva has an ambitious growth and sustainability agenda. In 2024, the business was acquired by I Squared Capital, a global infrastructure investment fund manager, supporting Arriva's next phase of development.This role is responsible for the delivery and continuous improvement of Human Capital Management (HCM), including Advanced Compensation and Absence processes within Workday.You will manage or oversee the implementation of system updates and configuration changes across HCM, security, and business processes, while acting as a trusted partner to functional business leaders. The role adds value by ensuring efficient, standardised processes and by maximising the use of out-of-the-box Workday functionality wherever possible. Key Responsibilities: Act as the Subject Matter Expert (SME) for Workday HCM, Advanced Compensation, and Absence modules.Maintain, enhance, and manage change requests and upgrades across these modules.Deliver the Workday Support Team's solutions, working closely with key stakeholders to agree and deliver a continuous improvement plan. Strategy & Continuous Improvement Develop and maintain the roadmap for HCM, Advanced Compensation, and Absence adoption and future enhancements. Support business units as a critical enabler to maximise automation and reduce off-system processes. Identify opportunities to simplify, improve, or redesign processes to enhance user experience. Stakeholder Engagement & Communication Own communications for the HCM, Advanced Compensation, and Absence workstreams. Gather and act on feedback from end users across the business. Host and facilitate workshops and demonstrations (virtual and in-person) to showcase best practice and "what good looks like." Governance, Testing & Risk Management Assess change impacts in line with the established governance model to reduce risk and identify improvement opportunities. Manage or oversee testing for new functionality, upgrades, and releases. Actively support issue resolution, managing escalations, tracking tickets, and working to agreed SLAs. Reporting & Training Configure and maintain reports relating to HCM, Advanced Compensation, and Absence. Support training activities and materials, including: + User guides + FAQs + Recorded demonstrations + SharePoint content External Insight & Best Practice Leverage Workday Community and Workday Success Plans to stay aligned with best practice and market trends. Maintain strong connections with Workday to bring external insight into the organisation. Skills & Experience Essential Experience Strong experience with core HR processes and their interaction with payroll and external systems (e.g. time recording, recruitment). Proven experience working with stakeholders at all levels of the organisation. Experience in multi-national organisations. Experience supporting multi-business implementations. Understanding of sales, divestitures, and their impact on Workday. Experience working in areas of high innovation, configuration, and consulting within Workday. Qualifications Workday Pro certification in HCM, Advanced Compensation, and/or Absence (attained or working towards).The closing date for applications is Sunday 3 May 2026. Arriva Group reserves the right to close this vacancy early.We are looking for a Workday Senior Functional Partner - HCM to join our Workday Support Team during an exciting time of transformation! The role will be based from either our Sunderland or London office on a hybrid basis, 3 days minimum in the office.
Apr 22, 2026
Full time
Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. We employ around 35,000 people and deliver more than 1.5 billion passenger journeys each year, connecting people and communities safely, reliably, and sustainably.With strong roots dating back to 1938, Arriva has an ambitious growth and sustainability agenda. In 2024, the business was acquired by I Squared Capital, a global infrastructure investment fund manager, supporting Arriva's next phase of development.This role is responsible for the delivery and continuous improvement of Human Capital Management (HCM), including Advanced Compensation and Absence processes within Workday.You will manage or oversee the implementation of system updates and configuration changes across HCM, security, and business processes, while acting as a trusted partner to functional business leaders. The role adds value by ensuring efficient, standardised processes and by maximising the use of out-of-the-box Workday functionality wherever possible. Key Responsibilities: Act as the Subject Matter Expert (SME) for Workday HCM, Advanced Compensation, and Absence modules.Maintain, enhance, and manage change requests and upgrades across these modules.Deliver the Workday Support Team's solutions, working closely with key stakeholders to agree and deliver a continuous improvement plan. Strategy & Continuous Improvement Develop and maintain the roadmap for HCM, Advanced Compensation, and Absence adoption and future enhancements. Support business units as a critical enabler to maximise automation and reduce off-system processes. Identify opportunities to simplify, improve, or redesign processes to enhance user experience. Stakeholder Engagement & Communication Own communications for the HCM, Advanced Compensation, and Absence workstreams. Gather and act on feedback from end users across the business. Host and facilitate workshops and demonstrations (virtual and in-person) to showcase best practice and "what good looks like." Governance, Testing & Risk Management Assess change impacts in line with the established governance model to reduce risk and identify improvement opportunities. Manage or oversee testing for new functionality, upgrades, and releases. Actively support issue resolution, managing escalations, tracking tickets, and working to agreed SLAs. Reporting & Training Configure and maintain reports relating to HCM, Advanced Compensation, and Absence. Support training activities and materials, including: + User guides + FAQs + Recorded demonstrations + SharePoint content External Insight & Best Practice Leverage Workday Community and Workday Success Plans to stay aligned with best practice and market trends. Maintain strong connections with Workday to bring external insight into the organisation. Skills & Experience Essential Experience Strong experience with core HR processes and their interaction with payroll and external systems (e.g. time recording, recruitment). Proven experience working with stakeholders at all levels of the organisation. Experience in multi-national organisations. Experience supporting multi-business implementations. Understanding of sales, divestitures, and their impact on Workday. Experience working in areas of high innovation, configuration, and consulting within Workday. Qualifications Workday Pro certification in HCM, Advanced Compensation, and/or Absence (attained or working towards).The closing date for applications is Sunday 3 May 2026. Arriva Group reserves the right to close this vacancy early.We are looking for a Workday Senior Functional Partner - HCM to join our Workday Support Team during an exciting time of transformation! The role will be based from either our Sunderland or London office on a hybrid basis, 3 days minimum in the office.
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Apr 21, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Apr 18, 2026
Full time
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with a small portfolio of DX's Enterprise customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our VP of Customer Experience. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our Customer Success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and lead the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit Customer success management, technical account management, management consulting or account director experience in the Enterprise space. You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. This role is also eligible for commissions and equity. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Position: Business Development Manager Job Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Find more information about us on our page: And watching the following Arrow Corporate Video - YouTube Business Development Manager Arrow's Enterprise Computing Solutions is looking for a Business Development Manager. In this position, you will be responsible for the management of the current client accounts as well as the new business development as a part of the Tenable vendor team. Your role will involve continuous relationship development between the business area, regional teams, and the vendors to ensure trust and support of business objectives. You will report to the Business Manager and be a part of a fun, diverse team. What will you be doing at Arrow ECS? Responsible for the assessment of existing and potential customers, defining product needs, and sales execution. Continuous relationship development between all parties to ensure a trust and support of the business objectives. Budget responsibility for all assigned business development areas. Identify new business opportunities within accounts - including new markets, growth areas, trends, and services. Coordinates opportunity development of both Net New as well as Existing Customers. Relationship management with Tenable staff in all Vertical markets. Implement comprehensive promotional strategies focused on the promotion of Tenable solutions, aligning closely with established business plans to ensure seamless execution and maximal impact. Find and develop new markets and improve sales by leveraging Arrow's wider Portfolio. Attend conferences, meetings, and industry events. What are we looking for? At least 5 years of experience in a similar position within customer service, sales and/or business development within a relevant sector. Building and developing strategic business relationships. Demonstrated experience proactively winning new business and closing high revenue deals. You are a cross-collaborator, able to run upsell campaigns, expanding market share with key partners to deliver on Vendor strategy, and running sales enablement events. Ability to create professional business materials and presentations to speak in front of customers and partners Strong knowledge of the market, and a good understanding of the added value that a distributor provides to the channel. Effective communication with people at all levels. Fluency in English. What is in it for you? Competitive and attractive employee compensation package - salary consists of base and variable compensation. Benefits: People Points, Tastecards, CanadaLife - Life Works, Ride2Work, Gymflex Reliable & trusting work environment. Cooperative team with flat structures and communication. Professional and personal development. Do you see yourself as our future colleague? If yes - send us your application. Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Sales
Oct 04, 2025
Full time
Position: Business Development Manager Job Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. Find more information about us on our page: And watching the following Arrow Corporate Video - YouTube Business Development Manager Arrow's Enterprise Computing Solutions is looking for a Business Development Manager. In this position, you will be responsible for the management of the current client accounts as well as the new business development as a part of the Tenable vendor team. Your role will involve continuous relationship development between the business area, regional teams, and the vendors to ensure trust and support of business objectives. You will report to the Business Manager and be a part of a fun, diverse team. What will you be doing at Arrow ECS? Responsible for the assessment of existing and potential customers, defining product needs, and sales execution. Continuous relationship development between all parties to ensure a trust and support of the business objectives. Budget responsibility for all assigned business development areas. Identify new business opportunities within accounts - including new markets, growth areas, trends, and services. Coordinates opportunity development of both Net New as well as Existing Customers. Relationship management with Tenable staff in all Vertical markets. Implement comprehensive promotional strategies focused on the promotion of Tenable solutions, aligning closely with established business plans to ensure seamless execution and maximal impact. Find and develop new markets and improve sales by leveraging Arrow's wider Portfolio. Attend conferences, meetings, and industry events. What are we looking for? At least 5 years of experience in a similar position within customer service, sales and/or business development within a relevant sector. Building and developing strategic business relationships. Demonstrated experience proactively winning new business and closing high revenue deals. You are a cross-collaborator, able to run upsell campaigns, expanding market share with key partners to deliver on Vendor strategy, and running sales enablement events. Ability to create professional business materials and presentations to speak in front of customers and partners Strong knowledge of the market, and a good understanding of the added value that a distributor provides to the channel. Effective communication with people at all levels. Fluency in English. What is in it for you? Competitive and attractive employee compensation package - salary consists of base and variable compensation. Benefits: People Points, Tastecards, CanadaLife - Life Works, Ride2Work, Gymflex Reliable & trusting work environment. Cooperative team with flat structures and communication. Professional and personal development. Do you see yourself as our future colleague? If yes - send us your application. Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Sales
Position: PRODUCT MARKETING MANAGER - CITRIX Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Learn more at . CITRIX PRODUCT MARKETING MANAGER Arrow ECS is seeking a Citrix Product Marketing Manager to join our dynamic team in EMEA. We are looking for someone who will be responsible for positioning and messaging the Citrix line of products and competitive differentiators. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. What will you be doing at Arrow? In alignment with sales strategy, develop and execute go-to-market strategies for new product launches and feature releases Craft clear, compelling product positioning and messaging tailored to the Citrix partner community and end- consumers as well as internally for enabling the sales teams Conduct market research, competitive analysis, and customer interviews to inform strategy and identify opportunities Partner with product management to influence roadmaps and ensure market fit Create and manage sales enablement tools, including pitch decks, product demos, battlecards, and case studies Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention Measure and report against KPI's on the effectiveness of product marketing initiatives Act as a product evangelist at events, webinars, customer meetings, and with industry analysts What are we looking for? Bachelor's degree in Marketing, Business, or related field (MBA a plus). Minimum of 5 years of experience in product marketing within the technology or software industry. Strong understanding of go-to-market planning, customer segmentation, and buyer personas. Proven track record of developing messaging frameworks and product positioning throughout the entire product lifecycle. Exceptional analytical, organizational, and problem-solving skills. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Strong customer orientation and a passion for delivering outstanding customer experiences Ability to work effectively in a fast-paced, collaborative environment. What is in it for you? Competitive and attractive employee compensation package Reliable & trusting work environment Cooperative team with flat structures and communication Professional and personal development Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes - send us your application. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Product & Supplier Management
Oct 01, 2025
Full time
Position: PRODUCT MARKETING MANAGER - CITRIX Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Learn more at . CITRIX PRODUCT MARKETING MANAGER Arrow ECS is seeking a Citrix Product Marketing Manager to join our dynamic team in EMEA. We are looking for someone who will be responsible for positioning and messaging the Citrix line of products and competitive differentiators. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. What will you be doing at Arrow? In alignment with sales strategy, develop and execute go-to-market strategies for new product launches and feature releases Craft clear, compelling product positioning and messaging tailored to the Citrix partner community and end- consumers as well as internally for enabling the sales teams Conduct market research, competitive analysis, and customer interviews to inform strategy and identify opportunities Partner with product management to influence roadmaps and ensure market fit Create and manage sales enablement tools, including pitch decks, product demos, battlecards, and case studies Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention Measure and report against KPI's on the effectiveness of product marketing initiatives Act as a product evangelist at events, webinars, customer meetings, and with industry analysts What are we looking for? Bachelor's degree in Marketing, Business, or related field (MBA a plus). Minimum of 5 years of experience in product marketing within the technology or software industry. Strong understanding of go-to-market planning, customer segmentation, and buyer personas. Proven track record of developing messaging frameworks and product positioning throughout the entire product lifecycle. Exceptional analytical, organizational, and problem-solving skills. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Strong customer orientation and a passion for delivering outstanding customer experiences Ability to work effectively in a fast-paced, collaborative environment. What is in it for you? Competitive and attractive employee compensation package Reliable & trusting work environment Cooperative team with flat structures and communication Professional and personal development Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes - send us your application. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Product & Supplier Management
Position: PRODUCT MARKETING MANAGER - CITRIX Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Learn more at . CITRIX PRODUCT MARKETING MANAGER Arrow ECS is seeking a Citrix Product Marketing Manager to join our dynamic team in EMEA. We are looking for someone who will be responsible for positioning and messaging the Citrix line of products and competitive differentiators. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. What will you be doing at Arrow? In alignment with sales strategy, develop and execute go-to-market strategies for new product launches and feature releases Craft clear, compelling product positioning and messaging tailored to the Citrix partner community and end- consumers as well as internally for enabling the sales teams Conduct market research, competitive analysis, and customer interviews to inform strategy and identify opportunities Partner with product management to influence roadmaps and ensure market fit Create and manage sales enablement tools, including pitch decks, product demos, battlecards, and case studies Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention Measure and report against KPI's on the effectiveness of product marketing initiatives Act as a product evangelist at events, webinars, customer meetings, and with industry analysts What are we looking for? Bachelor's degree in Marketing, Business, or related field (MBA a plus). Minimum of 5 years of experience in product marketing within the technology or software industry. Strong understanding of go-to-market planning, customer segmentation, and buyer personas. Proven track record of developing messaging frameworks and product positioning throughout the entire product lifecycle. Exceptional analytical, organizational, and problem-solving skills. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Strong customer orientation and a passion for delivering outstanding customer experiences Ability to work effectively in a fast-paced, collaborative environment. What is in it for you? Competitive and attractive employee compensation package Reliable & trusting work environment Cooperative team with flat structures and communication Professional and personal development Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes - send us your application. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Product & Supplier Management
Oct 01, 2025
Full time
Position: PRODUCT MARKETING MANAGER - CITRIX Job Description: Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Learn more at . CITRIX PRODUCT MARKETING MANAGER Arrow ECS is seeking a Citrix Product Marketing Manager to join our dynamic team in EMEA. We are looking for someone who will be responsible for positioning and messaging the Citrix line of products and competitive differentiators. You will partner closely with Citrix/ Cloud Software Group, product management, sales and marketing to ensure we effectively communicate Citrix value proposition, enable revenue growth, and deliver compelling product experiences to customers. What will you be doing at Arrow? In alignment with sales strategy, develop and execute go-to-market strategies for new product launches and feature releases Craft clear, compelling product positioning and messaging tailored to the Citrix partner community and end- consumers as well as internally for enabling the sales teams Conduct market research, competitive analysis, and customer interviews to inform strategy and identify opportunities Partner with product management to influence roadmaps and ensure market fit Create and manage sales enablement tools, including pitch decks, product demos, battlecards, and case studies Collaborate with sales strategist and marketing to develop campaigns that drive awareness, adoption, and retention Measure and report against KPI's on the effectiveness of product marketing initiatives Act as a product evangelist at events, webinars, customer meetings, and with industry analysts What are we looking for? Bachelor's degree in Marketing, Business, or related field (MBA a plus). Minimum of 5 years of experience in product marketing within the technology or software industry. Strong understanding of go-to-market planning, customer segmentation, and buyer personas. Proven track record of developing messaging frameworks and product positioning throughout the entire product lifecycle. Exceptional analytical, organizational, and problem-solving skills. Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Strong customer orientation and a passion for delivering outstanding customer experiences Ability to work effectively in a fast-paced, collaborative environment. What is in it for you? Competitive and attractive employee compensation package Reliable & trusting work environment Cooperative team with flat structures and communication Professional and personal development Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. Do you see yourself as our future colleague? If yes - send us your application. Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Product & Supplier Management
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
