DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Apr 27, 2026
Full time
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Python Software Developer Permanent Hybrid Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Apr 27, 2026
Full time
Python Software Developer Permanent Hybrid Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Overview Head of Third Party Damage (Claims ERS) Grade: 2 Reporting to: Head of Claims, ERS Location: London About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. The role The Head of Third Party Claims is responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions, from Agriculture to Prestige vehicles. Key responsibilities Ensuring fair customer outcomes and compliance with internal policies, legal standards, and regulatory requirements. Driving cost control throughout the claims lifecycle across all elements of Third Party claims spend. Identifying and developing commercial opportunities through market, legal, and technical insight. Owning and influencing key elements of the third-party claims supply chain costs. Driving claims digitalisation and automation initiatives. This role sits within a market-leading central technical function focused on customer outcomes, indemnity control and case reserving adequacy. It requires the ability to develop and implement strategy based on detailed financial analysis, with a focus on performance improvement and proactive management of risks, threats, and opportunities related to claims leakage. Key responsibilities Develop and deliver the strategic vision for third party motor claims to align with the overall claims strategy. Drive innovation using data analytics, technology and process optimisation. Oversee and support the effective management of complex and high value claims and processes with technical, regulatory or financial implications. Build influential relationships with external partners including repair networks, solicitors, the General Terms of Agreement (GTA) committee, Credit Hire Organisation's (CHO's) and third party insurers. Monitor management information, analyse and manage performance. Additionally ensure partners represent the ERS values and that the ERS brand is protected in relation to their actions including but not limited to Consumer Duty, Operational Resilience, Lloyds Oversight principles and other legal and regulatory requirements. Manage claims budgets, expense ratios and indemnity spend to ensure financial targets are met. Initiate indemnity control and operational effectiveness initiatives with sound business cases, tracking post implementation performance. Engage, lead and coach the third-party claims management team to achieve operational excellence and seek opportunity for continuous improvement. Ensure effective management of case reserving in accordance with the company's published reserving policy. Contribute to review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with a good understanding of working practices and developments in the Claims function. Collaborate with internal business partners to improve insight of performance using management information and identify and deploy remedial and opportunistic actions. Use analysis to draft reports, support the preparation of executive and board packs and provide insight to financial performance of the portfolio to Underwriting, Actuarial and Finance. Provide proactive diagnosis of trends and areas for improvement with a focus on clarity, accuracy and strategic relevance. Counter the impact of fraud on claims by developing and adopting appropriate strategies in conjunction with the Fraud Team. Essential qualifications, skills, and experience Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends. Proven ability to deliver on key goals and drive measurable performance improvements within tight timeframes. In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks. Experience of working with actuarial development triangles. Skilled in producing professional, well-structured, and accurate reports suitable for formal committee review, within set deadlines. Track record of delivering a strategic review of credit hire controls and initiatives to improve the customer experience and enhance controls on indemnity spend. Desirable qualifications, skills, and experience Demonstrable experience in leading claims automation initiatives or driving digital transformation within a claims environment. Desirable behavioural attributes High level of numeracy and analytical skills, with the ability to interpret data and identify underlying trends that support sound judgment within decision-making Innovative approach to problem solving Maintains a strategic perspective Strong commercial awareness with a clear understanding of portfolio performance across both Claims and Underwriting functions. Flexible leadership style, with a passion for coaching and developing team members to support personal growth. Ability to build effective internal and external relationships. Excellent communication, negotiation, and stakeholder engagement capabilities. Results-driven, with a focus on identifying opportunities for improvement and delivering enhanced outcomes. Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Apr 26, 2026
Full time
Overview Head of Third Party Damage (Claims ERS) Grade: 2 Reporting to: Head of Claims, ERS Location: London About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. The role The Head of Third Party Claims is responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions, from Agriculture to Prestige vehicles. Key responsibilities Ensuring fair customer outcomes and compliance with internal policies, legal standards, and regulatory requirements. Driving cost control throughout the claims lifecycle across all elements of Third Party claims spend. Identifying and developing commercial opportunities through market, legal, and technical insight. Owning and influencing key elements of the third-party claims supply chain costs. Driving claims digitalisation and automation initiatives. This role sits within a market-leading central technical function focused on customer outcomes, indemnity control and case reserving adequacy. It requires the ability to develop and implement strategy based on detailed financial analysis, with a focus on performance improvement and proactive management of risks, threats, and opportunities related to claims leakage. Key responsibilities Develop and deliver the strategic vision for third party motor claims to align with the overall claims strategy. Drive innovation using data analytics, technology and process optimisation. Oversee and support the effective management of complex and high value claims and processes with technical, regulatory or financial implications. Build influential relationships with external partners including repair networks, solicitors, the General Terms of Agreement (GTA) committee, Credit Hire Organisation's (CHO's) and third party insurers. Monitor management information, analyse and manage performance. Additionally ensure partners represent the ERS values and that the ERS brand is protected in relation to their actions including but not limited to Consumer Duty, Operational Resilience, Lloyds Oversight principles and other legal and regulatory requirements. Manage claims budgets, expense ratios and indemnity spend to ensure financial targets are met. Initiate indemnity control and operational effectiveness initiatives with sound business cases, tracking post implementation performance. Engage, lead and coach the third-party claims management team to achieve operational excellence and seek opportunity for continuous improvement. Ensure effective management of case reserving in accordance with the company's published reserving policy. Contribute to review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with a good understanding of working practices and developments in the Claims function. Collaborate with internal business partners to improve insight of performance using management information and identify and deploy remedial and opportunistic actions. Use analysis to draft reports, support the preparation of executive and board packs and provide insight to financial performance of the portfolio to Underwriting, Actuarial and Finance. Provide proactive diagnosis of trends and areas for improvement with a focus on clarity, accuracy and strategic relevance. Counter the impact of fraud on claims by developing and adopting appropriate strategies in conjunction with the Fraud Team. Essential qualifications, skills, and experience Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends. Proven ability to deliver on key goals and drive measurable performance improvements within tight timeframes. In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks. Experience of working with actuarial development triangles. Skilled in producing professional, well-structured, and accurate reports suitable for formal committee review, within set deadlines. Track record of delivering a strategic review of credit hire controls and initiatives to improve the customer experience and enhance controls on indemnity spend. Desirable qualifications, skills, and experience Demonstrable experience in leading claims automation initiatives or driving digital transformation within a claims environment. Desirable behavioural attributes High level of numeracy and analytical skills, with the ability to interpret data and identify underlying trends that support sound judgment within decision-making Innovative approach to problem solving Maintains a strategic perspective Strong commercial awareness with a clear understanding of portfolio performance across both Claims and Underwriting functions. Flexible leadership style, with a passion for coaching and developing team members to support personal growth. Ability to build effective internal and external relationships. Excellent communication, negotiation, and stakeholder engagement capabilities. Results-driven, with a focus on identifying opportunities for improvement and delivering enhanced outcomes. Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration æ Design and deploy solutions in AWS cloud environments æ Use infrastructure as code to ensure repeatable and compliant deployments æ Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation æ Configure, manage and maintain GitLab CI pipelines æ Automate testing, build and deployment of infrastructure, applications and services æ Promote best practice DevOps ways of working across environments Testing and Quality æ Implement unit, integration and performance testing for all components æ Ensure solutions are reliable, reproducible and stable across releases æ Support continuous improvement of testing practices Monitoring and Incident Response æ Implement observability and monitoring tooling æ Track system performance and detect anomalies æ Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery æ Work closely with engineers, analysts and stakeholders æ Translate requirements into working technical solutions æ Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: æ Active SC clearance æ Strong experience deploying and operating solutions in AWS æ Infrastructure as code using Terraform æ CI/CD pipeline development using GitLab CI æ Experience with monitoring, logging and alerting tools æ Understanding of secure DevOps practices in regulated environments æ Experience working with large data stores or big data platforms Desirable skills: æ Experience supporting AI or data driven platforms æ Knowledge of cyber security or fraud prevention domains æ Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Apr 26, 2026
Full time
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration æ Design and deploy solutions in AWS cloud environments æ Use infrastructure as code to ensure repeatable and compliant deployments æ Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation æ Configure, manage and maintain GitLab CI pipelines æ Automate testing, build and deployment of infrastructure, applications and services æ Promote best practice DevOps ways of working across environments Testing and Quality æ Implement unit, integration and performance testing for all components æ Ensure solutions are reliable, reproducible and stable across releases æ Support continuous improvement of testing practices Monitoring and Incident Response æ Implement observability and monitoring tooling æ Track system performance and detect anomalies æ Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery æ Work closely with engineers, analysts and stakeholders æ Translate requirements into working technical solutions æ Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: æ Active SC clearance æ Strong experience deploying and operating solutions in AWS æ Infrastructure as code using Terraform æ CI/CD pipeline development using GitLab CI æ Experience with monitoring, logging and alerting tools æ Understanding of secure DevOps practices in regulated environments æ Experience working with large data stores or big data platforms Desirable skills: æ Experience supporting AI or data driven platforms æ Knowledge of cyber security or fraud prevention domains æ Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Fraud Specialist Glasgow (Office-based initially, hybrid options available) Up to £28,500 + bonus (OTE £29,500) Full-time Permanent Looking for a role where you can make a real difference? Join a high-performing team supporting customers at critical momentsprotecting them from fraud and delivering reassurance when it matters most click apply for full job details
Apr 25, 2026
Full time
Fraud Specialist Glasgow (Office-based initially, hybrid options available) Up to £28,500 + bonus (OTE £29,500) Full-time Permanent Looking for a role where you can make a real difference? Join a high-performing team supporting customers at critical momentsprotecting them from fraud and delivering reassurance when it matters most click apply for full job details
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Customer Relations Advisor (12 Month Fixed Term Contract) to join our Consumer Relations team here at TransUnion. In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report. So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team. Day to day you will: Proactively managing a caseload of consumer complaints, you'll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close Escalate complaints when needed Support with compiling information for consumer Data Subject Access Requests (DSAR) Ensure quality assurance and accurate MI reporting Reviewing any 'potential complaints' cataloged in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues. Working closely with the customer relations team as one day per week you'll be on the front line dealing with queries as they come in from consumers and clients. Essential Skills & Experience: Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email Great communication skills with the ability to empathise with the consumer and guide the conversation An ability to manage multiple cases effectively, you'll be able to plan and prioritise your day and adapt to sudden changes easily. Desirable Skills & Experience: Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Consumer Operations Support
Apr 25, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Customer Relations Advisor (12 Month Fixed Term Contract) to join our Consumer Relations team here at TransUnion. In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report. So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team. Day to day you will: Proactively managing a caseload of consumer complaints, you'll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close Escalate complaints when needed Support with compiling information for consumer Data Subject Access Requests (DSAR) Ensure quality assurance and accurate MI reporting Reviewing any 'potential complaints' cataloged in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues. Working closely with the customer relations team as one day per week you'll be on the front line dealing with queries as they come in from consumers and clients. Essential Skills & Experience: Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email Great communication skills with the ability to empathise with the consumer and guide the conversation An ability to manage multiple cases effectively, you'll be able to plan and prioritise your day and adapt to sudden changes easily. Desirable Skills & Experience: Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Consumer Operations Support
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Senior Data Strategy Consultant, Marketing Solutions to join our growing team. This role reports directly to the Head of Data Strategy. The first 90 days will be intense training to learn the role's process, granular detail of tools & tasks, and how to perform independently across client accounts of varying complexity. The role will manage custom database curation & data stack creation (with the collaboration of the wider team) of 80+ clients globally, with databases involving 100 to 2,500 data feeds. It will also drive efficiencies in technical data processing and define the approach to solving complex challenges, as well as deliver training and maintain best practices to internal teams and external stakeholders. Day to Day You'll Be: Act as a technical data liaison between clients and our services team. Gather business and technical requirements to create data specifications Lead conversations with client data owners and media agency partners to identify data and source systems. Acquire and assess client data from multiple sources Guide clients and internal development teams with technical requirements and maintain documentation. Prepare data validation reports for clients and internal teams Collaborate with other functional groups including data science, consulting, and product management Identify ongoing risks and pain points throughout project and contribute to improving data acquisition practices, automated data pipelines, data validation methods, and related data tasks Essential Skills & Experience: Bachelor's Degree in Business, Marketing, Economics, Statistics, Computer Science, or related analytical/technical field. Track record years of experience in marketing, data, STEM, or related quantitative disciplines. Ability to navigate across functional organizations and adapt to new/different situations. Resilient work ethic with flexibility and nimbleness in terms of work planning. Strong verbal and written communication skills. Strong diagnostic skills to identify issues within data sets and propose solutions. Proficiency in data analysis tools such as advanced MS Excel, SQL, Python, SAS, and R. Understanding of ETL, data management, and data quality best practices. Familiarity with cloud technologies and APIs. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Consultant, Data Integration
Apr 25, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Senior Data Strategy Consultant, Marketing Solutions to join our growing team. This role reports directly to the Head of Data Strategy. The first 90 days will be intense training to learn the role's process, granular detail of tools & tasks, and how to perform independently across client accounts of varying complexity. The role will manage custom database curation & data stack creation (with the collaboration of the wider team) of 80+ clients globally, with databases involving 100 to 2,500 data feeds. It will also drive efficiencies in technical data processing and define the approach to solving complex challenges, as well as deliver training and maintain best practices to internal teams and external stakeholders. Day to Day You'll Be: Act as a technical data liaison between clients and our services team. Gather business and technical requirements to create data specifications Lead conversations with client data owners and media agency partners to identify data and source systems. Acquire and assess client data from multiple sources Guide clients and internal development teams with technical requirements and maintain documentation. Prepare data validation reports for clients and internal teams Collaborate with other functional groups including data science, consulting, and product management Identify ongoing risks and pain points throughout project and contribute to improving data acquisition practices, automated data pipelines, data validation methods, and related data tasks Essential Skills & Experience: Bachelor's Degree in Business, Marketing, Economics, Statistics, Computer Science, or related analytical/technical field. Track record years of experience in marketing, data, STEM, or related quantitative disciplines. Ability to navigate across functional organizations and adapt to new/different situations. Resilient work ethic with flexibility and nimbleness in terms of work planning. Strong verbal and written communication skills. Strong diagnostic skills to identify issues within data sets and propose solutions. Proficiency in data analysis tools such as advanced MS Excel, SQL, Python, SAS, and R. Understanding of ETL, data management, and data quality best practices. Familiarity with cloud technologies and APIs. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Consultant, Data Integration
Software Developer - SC cleared Permanent Hybrid (willing to travel to Newcastle) Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Apr 25, 2026
Full time
Software Developer - SC cleared Permanent Hybrid (willing to travel to Newcastle) Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Analytics Lead - Financial Crime (Consulting Environment) Salary: 90,000 - 120,000 + bonus + benefits Location: London (Hybrid - 2-3 days per week) We are currently looking for an Analytics Lead to join a growing, specialist consultancy within the financial services space. This role sits within a high-performing and collaborative team, supporting a range of organisations across banking, fintech, and payments. As an Analytics Lead, you will work closely with senior stakeholders to deliver data-led solutions focused on risk, fraud, and financial crime. The Analytics Lead will play a key role in leading projects end-to-end, combining strong analytical capability with stakeholder engagement. This is an important hire for the business as they continue to expand their data offering and support clients with increasingly complex challenges. The Opportunity This role offers a blend of hands-on data work and strategic input, ideal for someone looking to move into a more consultative environment while remaining close to the technology. You will be responsible for: Leading data-focused projects across financial crime and fraud Analysing large datasets to identify trends, risks, and opportunities Supporting the design and improvement of monitoring and detection processes Working closely with business and technical stakeholders to deliver solutions Translating data insights into clear, actionable recommendations Supporting junior team members and contributing to overall project delivery Contributing to broader initiatives across the business where relevant What sets this apart: A mix of data, analytics, and stakeholder engagement Exposure to a variety of clients and challenges Opportunity to influence how data is used to manage risk A pathway into a more strategic and advisory-led role What's in it for you? Competitive salary ( 90,000 - 120,000) + bonus Hybrid working Ongoing training and development Clear progression opportunities Exposure to a range of projects and clients Supportive and collaborative team environment Skills and Experience Strong background in data, analytics, or data science Experience working within financial services, risk, or fraud-related domains Ability to work with stakeholders and communicate insights effectively Experience working with modern data tools and technologies If you would like to be considered for the Analytics Role, please apply below with your CV.
Apr 25, 2026
Full time
Analytics Lead - Financial Crime (Consulting Environment) Salary: 90,000 - 120,000 + bonus + benefits Location: London (Hybrid - 2-3 days per week) We are currently looking for an Analytics Lead to join a growing, specialist consultancy within the financial services space. This role sits within a high-performing and collaborative team, supporting a range of organisations across banking, fintech, and payments. As an Analytics Lead, you will work closely with senior stakeholders to deliver data-led solutions focused on risk, fraud, and financial crime. The Analytics Lead will play a key role in leading projects end-to-end, combining strong analytical capability with stakeholder engagement. This is an important hire for the business as they continue to expand their data offering and support clients with increasingly complex challenges. The Opportunity This role offers a blend of hands-on data work and strategic input, ideal for someone looking to move into a more consultative environment while remaining close to the technology. You will be responsible for: Leading data-focused projects across financial crime and fraud Analysing large datasets to identify trends, risks, and opportunities Supporting the design and improvement of monitoring and detection processes Working closely with business and technical stakeholders to deliver solutions Translating data insights into clear, actionable recommendations Supporting junior team members and contributing to overall project delivery Contributing to broader initiatives across the business where relevant What sets this apart: A mix of data, analytics, and stakeholder engagement Exposure to a variety of clients and challenges Opportunity to influence how data is used to manage risk A pathway into a more strategic and advisory-led role What's in it for you? Competitive salary ( 90,000 - 120,000) + bonus Hybrid working Ongoing training and development Clear progression opportunities Exposure to a range of projects and clients Supportive and collaborative team environment Skills and Experience Strong background in data, analytics, or data science Experience working within financial services, risk, or fraud-related domains Ability to work with stakeholders and communicate insights effectively Experience working with modern data tools and technologies If you would like to be considered for the Analytics Role, please apply below with your CV.
Senior Audit Manager - Value For Money Contract type: Permanent Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: Newcastle salary; circa£67,000 & London salary, circa£74,500 plus Civil Service Employer Pension Contribution of 28.9% The NAO welcomes applications from candidates who work part-time and are keen to support colleagues to work flexibly including on a job share basis. Senior Audit Manager: Value for money (performance audit) Introduction Thank you for your interest in joining the National Audit Office (NAO) as a Senior Audit Manager. This job description will give you a better idea of who we are, what you will do when you join us, and what we offer. It also gives more detail/s about the application process. We are independent of government and the civil service, and we play a critical role supporting Parliament scrutinise how effectively the government spends public money. Our strategy () sets out our ambition to contribute to two distinct outcomes - helping to improve the productivity and resilience of public services and supporting better financial management and reporting in government. Our strategy is also clear that government will need to innovate if it is to deliver effective and affordable public services. We will use our public audit perspective to highlight positive examples of innovation within the public sector and take account of government's risk appetite in our audit approach. The recommendations from our work can result in financial savings and positive changes in government to improve services and ensure value for money for taxpayers. You will tackle complex projects that inform debates and influence some of the biggest decisions that government makes. You will work with dedicated and talented people toward shared and important goals. And, by taking on new opportunities and challenges, you'll build a rewarding and fascinating career. We are looking to recruit Senior Audit Managers. We are looking for people with strong analytical and communication skills as well as experience of project and people management, which can be drawn from a range of backgrounds including experienced analysts, value for money (performance audit) auditors, the civil service and internal auditors.If you like what you see and can meet our requirements, then we want to hear from you. The role Each year we publish around 60 major value for money (VFM) reports looking at various government programmes and projects. VFM reports are multi-method reports often delivered at pace to achieve real impact. We write long form reports and other types of written communication on complex subjects in ways that nonspecialist or technical audiences can understand. Our work can cover any area where government spends public money, ranging from government's plans to build new hospitals to the use of data analytics to tackle fraud and error. Our lessons learned reports bring together what we know on important recurring issues to make it easier for others to understand and apply the lessons from our work, such as government's use of external consultants and key findings from the NAO's financial audits. More about the NAO, including some of our recent value for money reports, is available on our website Responsibilities Our Senior Audit Managers play a key role in making sure we achieve our objectives and secure impact from our work: You will lead our teams to deliver high-quality work that supports improvements in the delivery of public services. This involves planning, researching and drafting our value for money reports, working alongside sector or topic specialists, analysts and qualified accountants as well as applying strong quantitative and qualitative analytical skills. You will role model behaviours and ways of working to support us as an exemplar organisation. You will engage with external clients and stakeholders to deliver greater engagement with our work. You will get involved in other work too, including investigations, correspondence (from the public and MPs) and other work that supports Parliamentary select committees. All Senior Audit Managers are expected to spend part of their time developing their expertise in one or more specialist areas through our networks (Hubs) across the office. This includes providing analytical insight and support to others outside of your team on your areas of expertise such as analytical techniques and methods, commercial and regulatory issues, digital transformation and data use in the public sector, financial risk and management, major project delivery, and people and operational management. Relationships and Accountability You will manage a team to deliver value for money work to time and budget. You will work with other people of all grades. You will work with Senior Auditors and / or Senior Analysts who lead a team of Analysts and accounting trainees to deliver high-quality reports. The Director is accountable for the overall quality and impact of the audit. You will commonly meet and interact with senior people in the NAO and in government bodies. The impact you will make Our work responds to government's plans and particularly those with long-term implications for public spending. You'll contribute to work that examines the cost, effectiveness and efficiency of government programmes and projects. Whatever you work on, it all serves to help hold government to account for the way it uses public money and helps to promote improvements in public service delivery. Our recommendations and reports on good practice help government improve public services, and our work in the last year led to: Positive financial impacts of £5.3 billion in 2024. For every £1 spent we delivered an impact of £53 through either reduced costs, improved service delivery or other benefits to people. 93% of our recommendations to government were accepted or partially accepted. You can find out more about us and our work by visiting The people we are looking for Education /work experience This role operates within the NAO's hybrid working model, with a minimum expectation of two days per week working from the office (or at an audited body), in line with our organisation wide approach. We are committed to supporting flexible ways of working and actively encourage applications from candidates seeking part time hours. Working patterns, including office days, are agreed with the line manager. Based in either our London or Newcastle office, you'll join a collaborative and supportive environment that values work life balance, flexibility and professional development. A strong academic background and experience in managing audit projects and producing high quality, accessible written outputs. For individuals with an audit background this means: An ACA or other professional qualification (e.g. ACCA, CIPFA, CIA, MIIA, CIMA) with relevant experience. For individuals with other backgrounds this means either: A minimum of a 2:1 degree or a relevant post-graduate qualification and relevant experience. We are keen to hear from people who have experience shaping and evaluating public policy, leading change in organisations, or making a difference through impactful projects, no matter what sector those skills were gained in. Abilities: It will be essential that you can demonstrate the ability to: Lead, develop and motivate diverse teams and support all colleagues to deliver great work and achieve their potential. Support and manage teams ensure the delivery of high-quality assurance work which supports our strategic aims and enables longer term value for money. Oversee the production of a range of well-produced written outputs which support our findings and recommendations and are designed to engage a wide audience. Work collaboratively and flexibly to ensure the office achieves its objectives and to support the wellbeing and development of colleagues. Show creativity and innovation in how we do our work and build insights and support teams to do so. Work closely with colleagues in our Hubs (specialist knowledge teams) and other client teams to ensure we get the most value from our work and expand our knowledge and expertise. Create recognition and impact (improvements in public service delivery) from our work by developing strong and influential relationships with external clients and stakeholders. Attributes In addition, we are looking for the candidates with the following attributes: Show a strong commitment to your own self development, to delivering the NAO's strategic objectives, and keeping yourself up to date on office initiatives and information relevant to your work and specialism. Compliance with corporate responsibilities and interest in supporting others to do so. Working in accordance with the NAO's values and champion our diversity and inclusion strategy. Intellectual curiosity, especially about using data and evidence to answer questions. Flexibility to make a significant contribution across a range of topics and outputs. Drive and determination to overcome obstacles, resistance or challenges to achieve goals. Passion for improving government and the ability to defend and promote your point of view in the face of challenge click apply for full job details
Apr 25, 2026
Full time
Senior Audit Manager - Value For Money Contract type: Permanent Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: Newcastle salary; circa£67,000 & London salary, circa£74,500 plus Civil Service Employer Pension Contribution of 28.9% The NAO welcomes applications from candidates who work part-time and are keen to support colleagues to work flexibly including on a job share basis. Senior Audit Manager: Value for money (performance audit) Introduction Thank you for your interest in joining the National Audit Office (NAO) as a Senior Audit Manager. This job description will give you a better idea of who we are, what you will do when you join us, and what we offer. It also gives more detail/s about the application process. We are independent of government and the civil service, and we play a critical role supporting Parliament scrutinise how effectively the government spends public money. Our strategy () sets out our ambition to contribute to two distinct outcomes - helping to improve the productivity and resilience of public services and supporting better financial management and reporting in government. Our strategy is also clear that government will need to innovate if it is to deliver effective and affordable public services. We will use our public audit perspective to highlight positive examples of innovation within the public sector and take account of government's risk appetite in our audit approach. The recommendations from our work can result in financial savings and positive changes in government to improve services and ensure value for money for taxpayers. You will tackle complex projects that inform debates and influence some of the biggest decisions that government makes. You will work with dedicated and talented people toward shared and important goals. And, by taking on new opportunities and challenges, you'll build a rewarding and fascinating career. We are looking to recruit Senior Audit Managers. We are looking for people with strong analytical and communication skills as well as experience of project and people management, which can be drawn from a range of backgrounds including experienced analysts, value for money (performance audit) auditors, the civil service and internal auditors.If you like what you see and can meet our requirements, then we want to hear from you. The role Each year we publish around 60 major value for money (VFM) reports looking at various government programmes and projects. VFM reports are multi-method reports often delivered at pace to achieve real impact. We write long form reports and other types of written communication on complex subjects in ways that nonspecialist or technical audiences can understand. Our work can cover any area where government spends public money, ranging from government's plans to build new hospitals to the use of data analytics to tackle fraud and error. Our lessons learned reports bring together what we know on important recurring issues to make it easier for others to understand and apply the lessons from our work, such as government's use of external consultants and key findings from the NAO's financial audits. More about the NAO, including some of our recent value for money reports, is available on our website Responsibilities Our Senior Audit Managers play a key role in making sure we achieve our objectives and secure impact from our work: You will lead our teams to deliver high-quality work that supports improvements in the delivery of public services. This involves planning, researching and drafting our value for money reports, working alongside sector or topic specialists, analysts and qualified accountants as well as applying strong quantitative and qualitative analytical skills. You will role model behaviours and ways of working to support us as an exemplar organisation. You will engage with external clients and stakeholders to deliver greater engagement with our work. You will get involved in other work too, including investigations, correspondence (from the public and MPs) and other work that supports Parliamentary select committees. All Senior Audit Managers are expected to spend part of their time developing their expertise in one or more specialist areas through our networks (Hubs) across the office. This includes providing analytical insight and support to others outside of your team on your areas of expertise such as analytical techniques and methods, commercial and regulatory issues, digital transformation and data use in the public sector, financial risk and management, major project delivery, and people and operational management. Relationships and Accountability You will manage a team to deliver value for money work to time and budget. You will work with other people of all grades. You will work with Senior Auditors and / or Senior Analysts who lead a team of Analysts and accounting trainees to deliver high-quality reports. The Director is accountable for the overall quality and impact of the audit. You will commonly meet and interact with senior people in the NAO and in government bodies. The impact you will make Our work responds to government's plans and particularly those with long-term implications for public spending. You'll contribute to work that examines the cost, effectiveness and efficiency of government programmes and projects. Whatever you work on, it all serves to help hold government to account for the way it uses public money and helps to promote improvements in public service delivery. Our recommendations and reports on good practice help government improve public services, and our work in the last year led to: Positive financial impacts of £5.3 billion in 2024. For every £1 spent we delivered an impact of £53 through either reduced costs, improved service delivery or other benefits to people. 93% of our recommendations to government were accepted or partially accepted. You can find out more about us and our work by visiting The people we are looking for Education /work experience This role operates within the NAO's hybrid working model, with a minimum expectation of two days per week working from the office (or at an audited body), in line with our organisation wide approach. We are committed to supporting flexible ways of working and actively encourage applications from candidates seeking part time hours. Working patterns, including office days, are agreed with the line manager. Based in either our London or Newcastle office, you'll join a collaborative and supportive environment that values work life balance, flexibility and professional development. A strong academic background and experience in managing audit projects and producing high quality, accessible written outputs. For individuals with an audit background this means: An ACA or other professional qualification (e.g. ACCA, CIPFA, CIA, MIIA, CIMA) with relevant experience. For individuals with other backgrounds this means either: A minimum of a 2:1 degree or a relevant post-graduate qualification and relevant experience. We are keen to hear from people who have experience shaping and evaluating public policy, leading change in organisations, or making a difference through impactful projects, no matter what sector those skills were gained in. Abilities: It will be essential that you can demonstrate the ability to: Lead, develop and motivate diverse teams and support all colleagues to deliver great work and achieve their potential. Support and manage teams ensure the delivery of high-quality assurance work which supports our strategic aims and enables longer term value for money. Oversee the production of a range of well-produced written outputs which support our findings and recommendations and are designed to engage a wide audience. Work collaboratively and flexibly to ensure the office achieves its objectives and to support the wellbeing and development of colleagues. Show creativity and innovation in how we do our work and build insights and support teams to do so. Work closely with colleagues in our Hubs (specialist knowledge teams) and other client teams to ensure we get the most value from our work and expand our knowledge and expertise. Create recognition and impact (improvements in public service delivery) from our work by developing strong and influential relationships with external clients and stakeholders. Attributes In addition, we are looking for the candidates with the following attributes: Show a strong commitment to your own self development, to delivering the NAO's strategic objectives, and keeping yourself up to date on office initiatives and information relevant to your work and specialism. Compliance with corporate responsibilities and interest in supporting others to do so. Working in accordance with the NAO's values and champion our diversity and inclusion strategy. Intellectual curiosity, especially about using data and evidence to answer questions. Flexibility to make a significant contribution across a range of topics and outputs. Drive and determination to overcome obstacles, resistance or challenges to achieve goals. Passion for improving government and the ability to defend and promote your point of view in the face of challenge click apply for full job details
About your new role The Casualty team provides a full and expert defendant litigation service, acting across both the public and private sectors on a wide range of public liability (PL) and employers' liability (EL) claims. Our client is recognised as a market leader in this space, offering high - quality representation across core and specialist Casualty areas, including support from our dedicated Casualty Fraud team. They operate on a national basis, with specialist commercial insurance and public sector teams, enabling them to deliver a consistent, well - resourced service to our clients. We have been instructed to recruit a Solicitor or CILEX - qualified Lawyer (2 - 4 years ' PQE) to join their Sports team in Leeds. Working within this dedicated team, you will be responsible, under appropriate supervision, for the day - to - day management of a varied caseload, handling claims efficiently and delivering pragmatic, commercial outcomes for clients. You will also assist Partners and Principal Associates in the defence of a wide range of claims, often high value and high profile, on behalf of sports' governing bodies, competitors, sports clubs, and their insurers. Tasks will include: Assisting with significant disclosure and document reviews including e-Discovery Preparing witness statements Undertaking legal and factual research Drafting instructions to Counsel and experts Preparing reports to clients Preparing for and attending court hearings Attending client meetings and responding promptly and accurately to correspondence and telephone enquiries from clients and other parties. This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. About You You will have previous experience and a genuine and demonstrable interest in the above area of work. We also require you to have: A proven track record of managing EL/PL personal injury claims, with a demonstrable understanding of the law relating to negligence and health and safety; Experience of managing sports claims is desirable; A genuine interest in sport and sports related claims; In depth knowledge of the Civil Procedure Rules; Experience in undertaking disclosure exercises and document reviews; Experience in drafting documents including witness statements, instructions and reports; Ability to analyse information; Excellent communication skills and attention to detail; Excellent interpersonal and team working skills. Excellent time management and organisational skills.
Apr 24, 2026
Full time
About your new role The Casualty team provides a full and expert defendant litigation service, acting across both the public and private sectors on a wide range of public liability (PL) and employers' liability (EL) claims. Our client is recognised as a market leader in this space, offering high - quality representation across core and specialist Casualty areas, including support from our dedicated Casualty Fraud team. They operate on a national basis, with specialist commercial insurance and public sector teams, enabling them to deliver a consistent, well - resourced service to our clients. We have been instructed to recruit a Solicitor or CILEX - qualified Lawyer (2 - 4 years ' PQE) to join their Sports team in Leeds. Working within this dedicated team, you will be responsible, under appropriate supervision, for the day - to - day management of a varied caseload, handling claims efficiently and delivering pragmatic, commercial outcomes for clients. You will also assist Partners and Principal Associates in the defence of a wide range of claims, often high value and high profile, on behalf of sports' governing bodies, competitors, sports clubs, and their insurers. Tasks will include: Assisting with significant disclosure and document reviews including e-Discovery Preparing witness statements Undertaking legal and factual research Drafting instructions to Counsel and experts Preparing reports to clients Preparing for and attending court hearings Attending client meetings and responding promptly and accurately to correspondence and telephone enquiries from clients and other parties. This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. About You You will have previous experience and a genuine and demonstrable interest in the above area of work. We also require you to have: A proven track record of managing EL/PL personal injury claims, with a demonstrable understanding of the law relating to negligence and health and safety; Experience of managing sports claims is desirable; A genuine interest in sport and sports related claims; In depth knowledge of the Civil Procedure Rules; Experience in undertaking disclosure exercises and document reviews; Experience in drafting documents including witness statements, instructions and reports; Ability to analyse information; Excellent communication skills and attention to detail; Excellent interpersonal and team working skills. Excellent time management and organisational skills.
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Apr 24, 2026
Contractor
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Security Operations Centre Controller Location: Central London Hourly rate: 21 per hour Shift pattern : Mainly day shifts (between 6am-11pm) but with flexibility to work occasional night shifts. Please note that this role commences on a 12-month fixed term contract with a guarantee of 24 hours per week on average, but the expectation is that you will work an average of 40 hours per week with potential for overtime. Do you hold a SIA CCTV license? Would you like to work at a state-of-the-art global Security Operations Centre in Central London? You will join a high-performing control room team at a state-of-the-art control room overseeing a range of systems including CCTV, access control, remote monitoring and alarm systems. Applicants must hold a SIA license (CCTV). Applicants should meet the following criteria: SIA CCTV license holder Strong security control room or SOC experience Confident working in a busy, high-pressure environment Happy commencing on a 12-month fixed term contract with no set shift pattern. Responsibilities: Operation of security systems in a professional manner Monitoring CCTV systems Operation of access control systems Operation of remote monitoring systems Respond to emergency situations in a professional manner Liaise with emergency services when required Respond and remain vigilant to threats such as crime, illegal entry and trespass Produce written incident reports Manage crisis situations in a confident and calm manner Respond to general queries Monitor global threats Momentum Security Recruitment: Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Facilities Management - Hard (M&E) & Soft Services Security Sales & Business Development
Apr 24, 2026
Full time
Security Operations Centre Controller Location: Central London Hourly rate: 21 per hour Shift pattern : Mainly day shifts (between 6am-11pm) but with flexibility to work occasional night shifts. Please note that this role commences on a 12-month fixed term contract with a guarantee of 24 hours per week on average, but the expectation is that you will work an average of 40 hours per week with potential for overtime. Do you hold a SIA CCTV license? Would you like to work at a state-of-the-art global Security Operations Centre in Central London? You will join a high-performing control room team at a state-of-the-art control room overseeing a range of systems including CCTV, access control, remote monitoring and alarm systems. Applicants must hold a SIA license (CCTV). Applicants should meet the following criteria: SIA CCTV license holder Strong security control room or SOC experience Confident working in a busy, high-pressure environment Happy commencing on a 12-month fixed term contract with no set shift pattern. Responsibilities: Operation of security systems in a professional manner Monitoring CCTV systems Operation of access control systems Operation of remote monitoring systems Respond to emergency situations in a professional manner Liaise with emergency services when required Respond and remain vigilant to threats such as crime, illegal entry and trespass Produce written incident reports Manage crisis situations in a confident and calm manner Respond to general queries Monitor global threats Momentum Security Recruitment: Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Facilities Management - Hard (M&E) & Soft Services Security Sales & Business Development
About the job: As part of the Cyber and Fraud Unit team within the Specialist Crime Division based in Dundee, you will join the team as a Forensic Computer Analys t who can make a real difference by supporting the provision o f Digital Forensics to our officers and staff . Key Responsibilities: To ensure that acquired data from digital devices are done so in a forensically sound manner which requires an e click apply for full job details
Apr 24, 2026
Full time
About the job: As part of the Cyber and Fraud Unit team within the Specialist Crime Division based in Dundee, you will join the team as a Forensic Computer Analys t who can make a real difference by supporting the provision o f Digital Forensics to our officers and staff . Key Responsibilities: To ensure that acquired data from digital devices are done so in a forensically sound manner which requires an e click apply for full job details
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 23, 2026
Contractor
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new company Our client is a well-regarded defendant firm who operates on a global scale. They are currently recruiting for Motor Fraud solicitors/chartered legal executives to join on a remote working basis. Previous motor fraud experience is beneficial, but those with strong motor personal injury experience will also be considered. Your new role This Motor Fraud Solicitor/CILEx role will see you responsible for the management of your own caseload of suspected fraudulent claims. This will include low velocity impact, staged and exaggerated incidents and causation. The complexity and value of files will be determined by level of experience. Files will range from small/fast-track claims up to the multi-track level. You may be expected to assist senior team members on more complex files. What you'll need to succeed Qualified solicitor/chartered legal executive (full litigation rights are beneficial). Previous experience handling your own caseload of motor fraud files (beneficial). Previous motor personal injury experience (essential) Individuals from claimant or defendant backgrounds are encouraged to apply. What you'll get in return This is a fantastic opportunity for motor fraud or RTA solicitors/chartered legal executives to join a high-performing team in a well-regarded firm. You can expect a full and interesting caseload, a high level of home working and a salary of up to £42,000 (DoE) + bonus. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 23, 2026
Full time
Your new company Our client is a well-regarded defendant firm who operates on a global scale. They are currently recruiting for Motor Fraud solicitors/chartered legal executives to join on a remote working basis. Previous motor fraud experience is beneficial, but those with strong motor personal injury experience will also be considered. Your new role This Motor Fraud Solicitor/CILEx role will see you responsible for the management of your own caseload of suspected fraudulent claims. This will include low velocity impact, staged and exaggerated incidents and causation. The complexity and value of files will be determined by level of experience. Files will range from small/fast-track claims up to the multi-track level. You may be expected to assist senior team members on more complex files. What you'll need to succeed Qualified solicitor/chartered legal executive (full litigation rights are beneficial). Previous experience handling your own caseload of motor fraud files (beneficial). Previous motor personal injury experience (essential) Individuals from claimant or defendant backgrounds are encouraged to apply. What you'll get in return This is a fantastic opportunity for motor fraud or RTA solicitors/chartered legal executives to join a high-performing team in a well-regarded firm. You can expect a full and interesting caseload, a high level of home working and a salary of up to £42,000 (DoE) + bonus. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on .If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mind Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 23, 2026
Full time
Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mind Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Tenancy Specialist Based in North London Temp on going contract 26.24 per hour Umbrella To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. Key Accountabilities Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services
Apr 23, 2026
Contractor
Tenancy Specialist Based in North London Temp on going contract 26.24 per hour Umbrella To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. Key Accountabilities Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 23, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 23, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.