Location: Hertfordshire Contract Length: 6 Months Rate: £18 £20 per hour Office Presence: 5 Days per week on site We are currently working with a well-established housing provider in Hertfordshire to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The Role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents safety and wellbeing Maintaining accurate records and case notes using housing management systems Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills If you're interested please apply or call (phone number removed)
May 01, 2026
Seasonal
Location: Hertfordshire Contract Length: 6 Months Rate: £18 £20 per hour Office Presence: 5 Days per week on site We are currently working with a well-established housing provider in Hertfordshire to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The Role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents safety and wellbeing Maintaining accurate records and case notes using housing management systems Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills If you're interested please apply or call (phone number removed)
The Neighbourhood Housing Officer manages a local patch, delivering proactive tenancy and neighbourhood services with a strong focus on early intervention, ASB resolution, and sustaining tenancies. Client Details This is an exciting opportunity to join a not-for-profit organisation operating in the property sector. The company is a small-sized team dedicated to providing excellent housing services to its tenants, with a strong focus on community engagement and tenant satisfaction. Description Deliver housing management services, ensuring tenant needs are met efficiently and effectively. Manage tenancies, including handling tenancy agreements, renewals, and terminations. Provide advice and support to tenants on housing-related matters. Work closely with other departments to ensure properties are well-maintained and issues are resolved promptly. Conduct regular property inspections to ensure compliance with health and safety standards. Handle complaints and resolve disputes in a professional and timely manner. Support community initiatives and promote tenant involvement in local projects. Maintain accurate records and ensure adherence to all relevant policies and regulations. Profile A successful Neighbourhood Housing Officer should have: Experience in housing management or a related field within the not-for-profit sector. Knowledge of housing legislation and tenancy management processes. Strong organisational and administrative skills to manage multiple priorities effectively. Excellent communication and interpersonal abilities to build positive relationships with tenants. An understanding of health and safety regulations related to housing. A proactive approach to problem-solving and delivering solutions. Ability to work collaboratively within a small-sized team environment. Job Offer Competitive salary ranging from 36,109 to 44,133 per annum. Fixed-term contract offering stability and professional growth opportunities. Chance to make a meaningful impact in the not-for-profit sector. Supportive and collaborative work environment. Opportunities to engage with the local community and contribute to impactful projects. If you are passionate about making a difference in the property sector and are ready to contribute to a dedicated team, we encourage you to apply for the Neighbourhood Housing Officer role.
May 01, 2026
Contractor
The Neighbourhood Housing Officer manages a local patch, delivering proactive tenancy and neighbourhood services with a strong focus on early intervention, ASB resolution, and sustaining tenancies. Client Details This is an exciting opportunity to join a not-for-profit organisation operating in the property sector. The company is a small-sized team dedicated to providing excellent housing services to its tenants, with a strong focus on community engagement and tenant satisfaction. Description Deliver housing management services, ensuring tenant needs are met efficiently and effectively. Manage tenancies, including handling tenancy agreements, renewals, and terminations. Provide advice and support to tenants on housing-related matters. Work closely with other departments to ensure properties are well-maintained and issues are resolved promptly. Conduct regular property inspections to ensure compliance with health and safety standards. Handle complaints and resolve disputes in a professional and timely manner. Support community initiatives and promote tenant involvement in local projects. Maintain accurate records and ensure adherence to all relevant policies and regulations. Profile A successful Neighbourhood Housing Officer should have: Experience in housing management or a related field within the not-for-profit sector. Knowledge of housing legislation and tenancy management processes. Strong organisational and administrative skills to manage multiple priorities effectively. Excellent communication and interpersonal abilities to build positive relationships with tenants. An understanding of health and safety regulations related to housing. A proactive approach to problem-solving and delivering solutions. Ability to work collaboratively within a small-sized team environment. Job Offer Competitive salary ranging from 36,109 to 44,133 per annum. Fixed-term contract offering stability and professional growth opportunities. Chance to make a meaningful impact in the not-for-profit sector. Supportive and collaborative work environment. Opportunities to engage with the local community and contribute to impactful projects. If you are passionate about making a difference in the property sector and are ready to contribute to a dedicated team, we encourage you to apply for the Neighbourhood Housing Officer role.
Housing Officer DL and vehicle essential 6-week initial contract Swanley, Kent Our client is a small housing association based in Kent, they are looking for a Neighbourhood Housing Officer to support the team with tenancy and estate management - including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to fully assured tenancies Estate and block inspections Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of low level ASB in line with their community safety policy Updating our ICT systems with accurate notes of contact had and progression case management workflows Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2026
Seasonal
Housing Officer DL and vehicle essential 6-week initial contract Swanley, Kent Our client is a small housing association based in Kent, they are looking for a Neighbourhood Housing Officer to support the team with tenancy and estate management - including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to fully assured tenancies Estate and block inspections Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of low level ASB in line with their community safety policy Updating our ICT systems with accurate notes of contact had and progression case management workflows Please click 'apply now' or contact me for more information Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Regeneration Supervisor Location: Chesterfield (office, site-based, and home working available) Salary: 35,672 per annum, rising incrementally to 38,592 Plus an upcoming pay award (to be backdated from April 2026) Sellick Partnership Ltd are proud to be partnering with a well-established Housing Association to recruit a Regeneration Supervisor to join their team on a permanent basis. This is an excellent opportunity for an experienced professional to play a key role in delivering high-quality regeneration and property improvement works within the local community. About the Role As a Regeneration Supervisor, you will support the successful delivery of planned works and regeneration projects, ensuring quality, compliance, and customer satisfaction are consistently achieved. You will act as a key link between contractors, internal teams, and residents, helping to maintain high standards across all works. Key Responsibilities Provide site-specific information on hazards and risks to support the Principal Contractor in developing Construction Phase Plans Assist in the management of allocated contracts, ensuring all works align with specifications, initial inspections, and relevant legislation Carry out post-inspections on completed properties to ensure works meet expected quality and standards Review and contribute to the development of quality standards and specifications in collaboration with Contracts Managers, contractors, Neighbourhood Services Officers, and customers Produce weekly progress reports on contractor performance and project delivery Conduct Health & Safety inspections to ensure safe systems of work are followed and maintained Ensure compliance with all statutory requirements, financial regulations, standing orders, and contract procedures Essential Criteria Demonstrable understanding of operating within a competitive business environment, alongside knowledge of public sector frameworks and expectations Proven leadership and people management skills, including motivating teams, building strong working relationships, and supporting staff development Strong project supervisory experience, with the ability to identify key actions and milestones, prioritise workloads, plan resources effectively, and deliver against structured action plans About You Experience within property services, regeneration, or planned works Strong understanding of Health & Safety and construction-related compliance Excellent attention to detail with the ability to identify and resolve issues efficiently Strong communication and stakeholder management skills Ability to manage multiple priorities and work collaboratively across teams A proactive and organised approach to site and contract supervision Benefits Fantastic Learning & Development programme, with opportunities to study towards professional qualifications (fully funded) Excellent pension scheme with employer contributions between 5.9% and 7.5% (dependent on salary) Flexi-time scheme offering the potential to earn up to an additional 24 days' leave per year Family-friendly support, including paternity, adoption and fostering leave Flexible working and job share opportunities Essential Car User Allowance Childcare voucher scheme Cycle to Work scheme Salary sacrifice car leasing scheme Generous relocation package for candidates moving into the area Occupational Health Service available to all staff Access to staff discounts, including Virgin Experience Days If you're looking for a role where you can contribute to meaningful regeneration projects while developing your career in a supportive and forward-thinking organisation, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 01, 2026
Full time
Regeneration Supervisor Location: Chesterfield (office, site-based, and home working available) Salary: 35,672 per annum, rising incrementally to 38,592 Plus an upcoming pay award (to be backdated from April 2026) Sellick Partnership Ltd are proud to be partnering with a well-established Housing Association to recruit a Regeneration Supervisor to join their team on a permanent basis. This is an excellent opportunity for an experienced professional to play a key role in delivering high-quality regeneration and property improvement works within the local community. About the Role As a Regeneration Supervisor, you will support the successful delivery of planned works and regeneration projects, ensuring quality, compliance, and customer satisfaction are consistently achieved. You will act as a key link between contractors, internal teams, and residents, helping to maintain high standards across all works. Key Responsibilities Provide site-specific information on hazards and risks to support the Principal Contractor in developing Construction Phase Plans Assist in the management of allocated contracts, ensuring all works align with specifications, initial inspections, and relevant legislation Carry out post-inspections on completed properties to ensure works meet expected quality and standards Review and contribute to the development of quality standards and specifications in collaboration with Contracts Managers, contractors, Neighbourhood Services Officers, and customers Produce weekly progress reports on contractor performance and project delivery Conduct Health & Safety inspections to ensure safe systems of work are followed and maintained Ensure compliance with all statutory requirements, financial regulations, standing orders, and contract procedures Essential Criteria Demonstrable understanding of operating within a competitive business environment, alongside knowledge of public sector frameworks and expectations Proven leadership and people management skills, including motivating teams, building strong working relationships, and supporting staff development Strong project supervisory experience, with the ability to identify key actions and milestones, prioritise workloads, plan resources effectively, and deliver against structured action plans About You Experience within property services, regeneration, or planned works Strong understanding of Health & Safety and construction-related compliance Excellent attention to detail with the ability to identify and resolve issues efficiently Strong communication and stakeholder management skills Ability to manage multiple priorities and work collaboratively across teams A proactive and organised approach to site and contract supervision Benefits Fantastic Learning & Development programme, with opportunities to study towards professional qualifications (fully funded) Excellent pension scheme with employer contributions between 5.9% and 7.5% (dependent on salary) Flexi-time scheme offering the potential to earn up to an additional 24 days' leave per year Family-friendly support, including paternity, adoption and fostering leave Flexible working and job share opportunities Essential Car User Allowance Childcare voucher scheme Cycle to Work scheme Salary sacrifice car leasing scheme Generous relocation package for candidates moving into the area Occupational Health Service available to all staff Access to staff discounts, including Virgin Experience Days If you're looking for a role where you can contribute to meaningful regeneration projects while developing your career in a supportive and forward-thinking organisation, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Job Title: Housing Accommodation Officer Contract: 3 Months Temporary Hours: 22.5 hours per week (Monday, Wednesday & Friday) Role Overview We are currently recruiting for a Temporary Part-Time Housing Accommodation Officer to support the management and delivery of Temporary Accommodation (TA). This is a hands-on, varied role requiring a mix of office-based work, home working, and regular onsite visits. The successful candidate will work closely with the housing team and external providers to ensure TA properties are safe, compliant, and ready for occupation at short notice. Key Responsibilities Support the preparation of Temporary Accommodation to a lettable standard Conduct property inspections and spot checks Carry out fire alarm checks within TA properties Complete inventories for accommodation units Manage check-ins, often at short notice Carry out check-outs and final inspections Respond to and resolve TA-related issues Provide general support to the wider housing team Liaise with external accommodation providers to arrange placements quickly Candidate Requirements IT literate and able to learn internal housing systems Knowledge of safeguarding and appropriate reporting procedures Full UK driving licence and access to own vehicle Able to respond to short-notice requests and attend properties locally Previous experience in housing, homelessness, or property management is desirable Additional Information This role requires a flexible and organised individual who can manage competing priorities and respond effectively to urgent situations. If you have relevant experience and are looking for a flexible, part-time opportunity within housing, we would like to hear from you. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on (url removed) or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
May 01, 2026
Seasonal
Job Title: Housing Accommodation Officer Contract: 3 Months Temporary Hours: 22.5 hours per week (Monday, Wednesday & Friday) Role Overview We are currently recruiting for a Temporary Part-Time Housing Accommodation Officer to support the management and delivery of Temporary Accommodation (TA). This is a hands-on, varied role requiring a mix of office-based work, home working, and regular onsite visits. The successful candidate will work closely with the housing team and external providers to ensure TA properties are safe, compliant, and ready for occupation at short notice. Key Responsibilities Support the preparation of Temporary Accommodation to a lettable standard Conduct property inspections and spot checks Carry out fire alarm checks within TA properties Complete inventories for accommodation units Manage check-ins, often at short notice Carry out check-outs and final inspections Respond to and resolve TA-related issues Provide general support to the wider housing team Liaise with external accommodation providers to arrange placements quickly Candidate Requirements IT literate and able to learn internal housing systems Knowledge of safeguarding and appropriate reporting procedures Full UK driving licence and access to own vehicle Able to respond to short-notice requests and attend properties locally Previous experience in housing, homelessness, or property management is desirable Additional Information This role requires a flexible and organised individual who can manage competing priorities and respond effectively to urgent situations. If you have relevant experience and are looking for a flexible, part-time opportunity within housing, we would like to hear from you. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on (url removed) or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Summary This role will lead our work with and for Children and Young People at Dunham Massey and is placed within the Visitor Experience team. Dunham Massey is part of a Children and Young People Network within the National Trust, which is made up of 19 National Trust Children and Young People (CYP) Hubs across England, Wales and Northern Ireland. The CYP Hubs were set up to support and develop opportunities for children and young people at our places as part of the National Trust's inclusion ambitions. The aim is to foster a feeling of welcome and belonging for children (0-11 years) and young people (12-25 years) at our places through quality engagement opportunities that overcome barriers, provide public benefit and amplify youth voice (from feedback to power sharing). Delivery of these aims is through visitor experience, schools and family programming, young staff and volunteers, community participation, youth forums and targeted projects. Salary: £27,612 per annum Contract Type: This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to last beyond 28th February 2027. Working Hours: 37.5 hours per week Working Pattern: Typically, you will work Monday-Friday, with one weekend in four as duty manager, and some occasional evening and bank holiday work on a rota basis. This role is?required?to work with vulnerable groups including?children?and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.? What it's like to work here Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain's finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is also a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell. Click here for more information about this location What you'll be doing As the Children and Young People lead for Dunham Massey you will be responsible for: Advocating for the inclusion of children and young people Supporting teams to make sure any CYP work is safe, compliant and relevant. Co-develop opportunities for young people to connect with nature, beauty and history - for children and families, and for teens and young adults.? Building our understanding of the needs and interests of 0-25-year-olds to shape experiences that truly resonate. ? Building and nurturing strong partnerships to reach new and diverse youth audiences.? Make sure young people's voices help shape our decisions. ? Delivering greater public benefit in places where children and young people live and through collaboration. Supporting the operations of the business, including duty management. Who we're looking for We'd love to hear from you if you're: experienced in devising and running activities to inspire and engage people skilled at communicating, and building good working relationships with people in your team and beyond aware of ways to interpret precious collections of art and objects to a wide variety of people well-organised, and able to work at pace and keep to time confident that you can deal with all kinds of people in all kinds of situations flexible, yet with a focus on always giving high standards of customer service used to working with and supervising volunteers The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
May 01, 2026
Contractor
Summary This role will lead our work with and for Children and Young People at Dunham Massey and is placed within the Visitor Experience team. Dunham Massey is part of a Children and Young People Network within the National Trust, which is made up of 19 National Trust Children and Young People (CYP) Hubs across England, Wales and Northern Ireland. The CYP Hubs were set up to support and develop opportunities for children and young people at our places as part of the National Trust's inclusion ambitions. The aim is to foster a feeling of welcome and belonging for children (0-11 years) and young people (12-25 years) at our places through quality engagement opportunities that overcome barriers, provide public benefit and amplify youth voice (from feedback to power sharing). Delivery of these aims is through visitor experience, schools and family programming, young staff and volunteers, community participation, youth forums and targeted projects. Salary: £27,612 per annum Contract Type: This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to last beyond 28th February 2027. Working Hours: 37.5 hours per week Working Pattern: Typically, you will work Monday-Friday, with one weekend in four as duty manager, and some occasional evening and bank holiday work on a rota basis. This role is?required?to work with vulnerable groups including?children?and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.? What it's like to work here Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain's finest winter gardens, is a very popular visitor attraction with over 100 staff. The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is also a shop, café, restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell. Click here for more information about this location What you'll be doing As the Children and Young People lead for Dunham Massey you will be responsible for: Advocating for the inclusion of children and young people Supporting teams to make sure any CYP work is safe, compliant and relevant. Co-develop opportunities for young people to connect with nature, beauty and history - for children and families, and for teens and young adults.? Building our understanding of the needs and interests of 0-25-year-olds to shape experiences that truly resonate. ? Building and nurturing strong partnerships to reach new and diverse youth audiences.? Make sure young people's voices help shape our decisions. ? Delivering greater public benefit in places where children and young people live and through collaboration. Supporting the operations of the business, including duty management. Who we're looking for We'd love to hear from you if you're: experienced in devising and running activities to inspire and engage people skilled at communicating, and building good working relationships with people in your team and beyond aware of ways to interpret precious collections of art and objects to a wide variety of people well-organised, and able to work at pace and keep to time confident that you can deal with all kinds of people in all kinds of situations flexible, yet with a focus on always giving high standards of customer service used to working with and supervising volunteers The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Housing Officer - East London Rate: 26.53 - 28.12 ph (Umbrella) Working pattern - Hybrid 2/3 days on site / in office rest from home We're seeking an experienced Housing Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 01, 2026
Contractor
Housing Officer - East London Rate: 26.53 - 28.12 ph (Umbrella) Working pattern - Hybrid 2/3 days on site / in office rest from home We're seeking an experienced Housing Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we'd love to hear from you.
May 01, 2026
Full time
Rent Support Officer £33,417.56 per annum Manchester, Greater Manchester / Agile Working Permanent, Full Time (35 hours per week) Closing date: 11th May 2026 Interview date: 21st May 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by ensuring the effective and efficient delivery of all Income Management related operational duties to ensure excellent rent collection and arrears management for all current and former customers. You'll provide early intervention, guidance and assistance to customers who are struggling to meet their rent and/or arrears payments working collaboratively with colleagues across Communities to ensure the prompt and comprehensive resolution of arrears cases for both current and former customers. Further to this, you'll ensure all formal arrears action is justified, proportionate, and is acted on appropriately in accordance with current policies and procedures in line with wider legislation. We need people who have Experience in a similar role Experience dealing with challenging situations and complex lifestyles Knowledge of social housing, housing legislation and welfare benefits Experience of implementing arrears recovery procedures and of enforcing tenancy conditions Good IT skills, including Microsoft Office 365 Strong problem solving and decision-making skills A valid driving license, access to own vehicle and full MOT with insurance for business use is required for the role. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us, make a difference, we'd love to hear from you.
Senior Project Officer Retrofit Permanent 36.25 hours per week About the Role Your role: The GMCA has an exciting opportunity for a Senior Project Officer (Retrofit) to join its award-winning Retrofit Team in the Environment Directorate. The role will support a team delivering over £100m of housing retrofit measures to help meet the targets in the Greater Manchester 5-year Environment Plan and Retrofi click apply for full job details
May 01, 2026
Full time
Senior Project Officer Retrofit Permanent 36.25 hours per week About the Role Your role: The GMCA has an exciting opportunity for a Senior Project Officer (Retrofit) to join its award-winning Retrofit Team in the Environment Directorate. The role will support a team delivering over £100m of housing retrofit measures to help meet the targets in the Greater Manchester 5-year Environment Plan and Retrofi click apply for full job details
Cheltenham Borough Council
Uckington, Gloucestershire
Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team. Location: Hesters Way Community Resource Centre, GL51 7SU Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Hours: 37 hours per week Close Date: Sunday 17th May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Senior Tenancy Management Officer The Role: As a trusted advocate for residents, you'll help tenants thrive in safe, settled homes, tackling complex cases, driving positive change and stepping in when it matters most. You'll work closely with partners, lead on safeguarding and inspections, and mentor others as you help shape stronger, safer communities. Senior Tenancy Management Officer Key Responsibilities: - Act as a tenant advocate, building positive relationships and taking ownership of issues to ensure high customer satisfaction - Manage temporary furnished accommodation non-secure tenancies within a defined neighbourhood, including monthly visits - Handle complex tenancy matters (mutual exchanges, succession, breaches) and undertake legal action on behalf of CBC - Pro-actively support tenants at risk, working restoratively to sustain tenancies and drive behaviour change - Carry out neighbourhood inspections, welfare checks, home visits and safeguarding referrals - Work in partnership with the property team, community investment team and external agencies on repairs, fire safety, planned works and community activities - Mentor less experienced colleagues and lead on research and scoping for service improvements - Maintain accurate records on QL and Documotive, ensuring compliance with all policies and statutory standards Senior Tenancy Management Officer You: - A proven track record of supporting operational delivery and holding others to account - Proven experience of delivering statutory housing or similar support services, with knowledge of tenancy and housing management policy and practice, and relevant landlord and tenant legislation and codes of practice - Experience in challenging customer-facing situations, with strong communication, diplomacy, negotiation and customer service resolution skills - Valid driving licence with access to a vehicle - An accredited housing management qualification and/or relevant experience in a housing management role is desirable What we can do for you - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this Senior Tenancy Management Officer opportunity, please click Apply now!
May 01, 2026
Full time
Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team. Location: Hesters Way Community Resource Centre, GL51 7SU Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Hours: 37 hours per week Close Date: Sunday 17th May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Senior Tenancy Management Officer The Role: As a trusted advocate for residents, you'll help tenants thrive in safe, settled homes, tackling complex cases, driving positive change and stepping in when it matters most. You'll work closely with partners, lead on safeguarding and inspections, and mentor others as you help shape stronger, safer communities. Senior Tenancy Management Officer Key Responsibilities: - Act as a tenant advocate, building positive relationships and taking ownership of issues to ensure high customer satisfaction - Manage temporary furnished accommodation non-secure tenancies within a defined neighbourhood, including monthly visits - Handle complex tenancy matters (mutual exchanges, succession, breaches) and undertake legal action on behalf of CBC - Pro-actively support tenants at risk, working restoratively to sustain tenancies and drive behaviour change - Carry out neighbourhood inspections, welfare checks, home visits and safeguarding referrals - Work in partnership with the property team, community investment team and external agencies on repairs, fire safety, planned works and community activities - Mentor less experienced colleagues and lead on research and scoping for service improvements - Maintain accurate records on QL and Documotive, ensuring compliance with all policies and statutory standards Senior Tenancy Management Officer You: - A proven track record of supporting operational delivery and holding others to account - Proven experience of delivering statutory housing or similar support services, with knowledge of tenancy and housing management policy and practice, and relevant landlord and tenant legislation and codes of practice - Experience in challenging customer-facing situations, with strong communication, diplomacy, negotiation and customer service resolution skills - Valid driving licence with access to a vehicle - An accredited housing management qualification and/or relevant experience in a housing management role is desirable What we can do for you - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this Senior Tenancy Management Officer opportunity, please click Apply now!
Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
May 01, 2026
Full time
Housing Officer x 3 Location: Didsbury, Manchester Salary: Up to 35,719 Full time (35 hours per week) 2 Permanent and 1 Fixed Term (Maternity Cover 12 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods, and you will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular home visits and inspections, so you should be comfortable being active during the working day and undertaking the light practical tasks associated with visits, sign-ups, and estate work. This, combined with smaller neighbourhood patches, approximately 500 homes, mostly family homes rather than high-rise buildings, and heavy investment in our communities ensures that this role goes beyond reactive case work. Instead, you will have the opportunity to work and build meaningful relationships with residents, colleagues and partner agencies to resolve issues early, prevent escalation, and support stronger, safer communities. About you We are looking for someone with strong communication skills who can work directly with residents in a clear, respectful, and professional way. You will be calm under pressure and confident having sensitive or challenging conversations, knowing when to listen and when to act. You will be a team player who understands that good housing management relies on collaboration. While experience in housing, neighbourhood services, or customer-facing roles would be an advantage, it is not essential. What matters most is your approach to people, your willingness to learn, and your commitment to delivering excellent services to our customers and communities. We provide comprehensive induction and ongoing training to support your development and help you thrive in the role. In return, we offer a 35-hour working week , a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave , increasing to 30 days overtime. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive. Closing date: Wednesday 27 May 2026 Interview dates: 3 and 4 June 2026 For an informal discussion, please contact Lee Isherwood on (phone number removed) or email We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex-Armed Forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Sellick Partnership are excited to be recruiting for a Housing Litigation Lawyer, Solicitor, or Barrister, to join a well-regarded legal services team in a South London Council. This is an excellent post for a qualified Solicitor or Barrister who is wanting to extend their experience in public sector housing litigation work. We are looking for a Housing Litigation Lawyer to advise client officers, and have conduct of litigation on behalf of the council. Local Authority experience is highly desirable. The successful Housing Litigation Lawyer will work on a wide range of housing and litigation matters, at all levels of court and tribunals. The role will involve covering a wide range of housing management issues including housing possessions, anti-social behaviour injunctions, housing disrepair and homelessness. Applicants will need to be able to demonstrate experience of handling a complex caseload of this nature including drafting and advocacy and preferably have experience of working for a local authority or social landlord in this context. The Housing and Litigation Team is very friendly and supportive, and can offer some training where appropriate. This position will suit an ambitious team player who will be able to adapt well within the local authority. Our client is happy to consider candidates from either a public sector or private practice background. The role will involve office presence once a week at the offices in South London and there may be the requirement to attend Court hearings in person. The Council offices are easily accessible via public transport. The role is locum initially for 3 months and is likely to be extended for 6-9 months + rolling contract. We encourage interested applicants to apply immediately to be considered for short listing. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 01, 2026
Contractor
Sellick Partnership are excited to be recruiting for a Housing Litigation Lawyer, Solicitor, or Barrister, to join a well-regarded legal services team in a South London Council. This is an excellent post for a qualified Solicitor or Barrister who is wanting to extend their experience in public sector housing litigation work. We are looking for a Housing Litigation Lawyer to advise client officers, and have conduct of litigation on behalf of the council. Local Authority experience is highly desirable. The successful Housing Litigation Lawyer will work on a wide range of housing and litigation matters, at all levels of court and tribunals. The role will involve covering a wide range of housing management issues including housing possessions, anti-social behaviour injunctions, housing disrepair and homelessness. Applicants will need to be able to demonstrate experience of handling a complex caseload of this nature including drafting and advocacy and preferably have experience of working for a local authority or social landlord in this context. The Housing and Litigation Team is very friendly and supportive, and can offer some training where appropriate. This position will suit an ambitious team player who will be able to adapt well within the local authority. Our client is happy to consider candidates from either a public sector or private practice background. The role will involve office presence once a week at the offices in South London and there may be the requirement to attend Court hearings in person. The Council offices are easily accessible via public transport. The role is locum initially for 3 months and is likely to be extended for 6-9 months + rolling contract. We encourage interested applicants to apply immediately to be considered for short listing. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
May 01, 2026
Seasonal
Location: Newham East London Salary: 20.50ph About the Role Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service. This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents. Key Responsibilities Manage relationships with residents and act as their primary point of contact Deliver a customer-focused housing management service Handle issues including anti-social behaviour, tenancy breaches, and estate management Carry out tenancy audits, inspections, and estate visits Provide advice on tenancy and property matters Work with internal teams and external partners (e.g. councils, police) Respond to complaints, enquiries, and escalations Identify risks and support safeguarding of vulnerable residents About You Experience in housing management or similar Strong knowledge of tenancy management, ASB, and safeguarding Understanding of property/estate management and housing legislation Excellent communication and customer service skills Proactive, organised, and confident in problem-solving Experience working with tenants or leaseholders Desirable: Housing or IRPM qualification This is a temporary role and working Hybrid Apply If you're looking for a role where you can make a real difference to communities, apply today.
Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.
May 01, 2026
Seasonal
Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.
Caritas Social Action Network Policy and Public Affairs Officer (maternity leave) Location: office in London, with mostly working from home, regular travel in England and Wales, and rare travel overseas. Contract: full-time, to cover a team member s maternity leave Salary: £30,00 Closing date: Tuesday 26 May at 12 noon Interview date: Thursday 11 June in person, in London CSAN is the official agency of the Catholic Bishops Conference tackling the root causes of poverty and injustice affecting people who live in England and Wales. We re facing a steep rise in poverty and significant pressures on social, economic and church resources. Currently, the Church is called to raise a prophetic voice against poverty and the rhetoric of division and work for the building of a more just society. Over the last 20 years, CSAN has built up a network of 50 diocesan and direct service charities with a combined annual spend on social mission estimated at £400m, excluding the work of schools and religious congregations. Our members build up local community life in diverse ways, and many of them support individuals in difficulty, including with housing, prison and detention, social isolation, ill-health, violence, disability, employment, care, therapeutic and welfare support. The key responsibilities of the post are: 1. To scan the social policy environment to capture developments in legislation, consultation papers and Bills relevant to the Caritas network for the purpose of comprehensive tracking and briefing. 2. To deliver an effective programme of Catholic advocacy and political campaigns that contributes to the common good, with particular attention to the priorities of the dignity of workers, child poverty, social care and end of life; supporting and connecting well with the team s other activities, and where possible with the CSAN membership s priorities, 3. To draft campaign and advocacy materials for the range of media channels used by CSAN and support the CEO in engaging with the press and approaches from campaigning organisations including contributing to CSAN s social media networks. 4. To provide admin support and contribute to CSAN s Alliances as required, especially the Advocacy Alliance and the Criminal Justice Alliance with information and education on policy and legislation. 5. To ensure that our advocacy is consistent with the Bishops understanding of the Church s role in society and supports the priorities of the Bishops Conference, especially the Department for Social Justice. 6. To act as a conduit of information and communication between the Bishops Conference and the CSAN members, under the guidance of the CEO, assisting CBCEW where possible in gathering information and the lived experience of poverty. 7. To develop and contribute to practice materials for the network, especially in the areas of campaigning, advocacy, social policy and formation for mission. 8. To oversee monitoring of the Catholic press and relevant wider networks for relevant articles, developments and campaigns. 9. To support the general work of CSAN as required by the CEO, including leading in the development and organisation of the charity in specific areas subject to skills and experience. The work of the small national team requires a high level of integrity and teamwork, respect for and capacity to navigate complex civil and church contexts at pace, and a stable commitment to personal formation and training. Our Policy and Public Affairs Officer (maternity leave) will bring a professional track record of relevant research and analysis, production of compelling communications, and diligent administration. A satisfactory basic DBS check and references are required. CSAN is a member of Caritas Internationalis, one of the largest humanitarian networks in the world, with national agencies in over 160 countries, and among the most successful examples of organised Catholic social action in modern times.
May 01, 2026
Full time
Caritas Social Action Network Policy and Public Affairs Officer (maternity leave) Location: office in London, with mostly working from home, regular travel in England and Wales, and rare travel overseas. Contract: full-time, to cover a team member s maternity leave Salary: £30,00 Closing date: Tuesday 26 May at 12 noon Interview date: Thursday 11 June in person, in London CSAN is the official agency of the Catholic Bishops Conference tackling the root causes of poverty and injustice affecting people who live in England and Wales. We re facing a steep rise in poverty and significant pressures on social, economic and church resources. Currently, the Church is called to raise a prophetic voice against poverty and the rhetoric of division and work for the building of a more just society. Over the last 20 years, CSAN has built up a network of 50 diocesan and direct service charities with a combined annual spend on social mission estimated at £400m, excluding the work of schools and religious congregations. Our members build up local community life in diverse ways, and many of them support individuals in difficulty, including with housing, prison and detention, social isolation, ill-health, violence, disability, employment, care, therapeutic and welfare support. The key responsibilities of the post are: 1. To scan the social policy environment to capture developments in legislation, consultation papers and Bills relevant to the Caritas network for the purpose of comprehensive tracking and briefing. 2. To deliver an effective programme of Catholic advocacy and political campaigns that contributes to the common good, with particular attention to the priorities of the dignity of workers, child poverty, social care and end of life; supporting and connecting well with the team s other activities, and where possible with the CSAN membership s priorities, 3. To draft campaign and advocacy materials for the range of media channels used by CSAN and support the CEO in engaging with the press and approaches from campaigning organisations including contributing to CSAN s social media networks. 4. To provide admin support and contribute to CSAN s Alliances as required, especially the Advocacy Alliance and the Criminal Justice Alliance with information and education on policy and legislation. 5. To ensure that our advocacy is consistent with the Bishops understanding of the Church s role in society and supports the priorities of the Bishops Conference, especially the Department for Social Justice. 6. To act as a conduit of information and communication between the Bishops Conference and the CSAN members, under the guidance of the CEO, assisting CBCEW where possible in gathering information and the lived experience of poverty. 7. To develop and contribute to practice materials for the network, especially in the areas of campaigning, advocacy, social policy and formation for mission. 8. To oversee monitoring of the Catholic press and relevant wider networks for relevant articles, developments and campaigns. 9. To support the general work of CSAN as required by the CEO, including leading in the development and organisation of the charity in specific areas subject to skills and experience. The work of the small national team requires a high level of integrity and teamwork, respect for and capacity to navigate complex civil and church contexts at pace, and a stable commitment to personal formation and training. Our Policy and Public Affairs Officer (maternity leave) will bring a professional track record of relevant research and analysis, production of compelling communications, and diligent administration. A satisfactory basic DBS check and references are required. CSAN is a member of Caritas Internationalis, one of the largest humanitarian networks in the world, with national agencies in over 160 countries, and among the most successful examples of organised Catholic social action in modern times.
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
May 01, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 01, 2026
Contractor
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Project Liaison Officer - Housing Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities click apply for full job details
May 01, 2026
Full time
Project Liaison Officer - Housing Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities click apply for full job details
Spencer Clarke Group are seeking an Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing needs, manage applications, and allocate social housing fairly and efficiently to support residents in Slough. Duties: Assess housing register applications and determine eligibility, priority, and banding. Allocate social housing, including direct matching for vulnerable or complex cases. Maintain accurate records and run reports on the housing register and voids. Conduct home visits to verify applicant circumstances and provide tenancy support. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a customer-focused role, supporting vulnerable individuals. Experience assessing applications and making decisions in line with legislation and policy. Experience maintaining accurate records and using housing IT systems (e.g., NEC, Civica, Jigsaw). Experience liaising with colleagues, external agencies, and professional partners. What's on offer: Salary: 25ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
May 01, 2026
Contractor
Spencer Clarke Group are seeking an Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing needs, manage applications, and allocate social housing fairly and efficiently to support residents in Slough. Duties: Assess housing register applications and determine eligibility, priority, and banding. Allocate social housing, including direct matching for vulnerable or complex cases. Maintain accurate records and run reports on the housing register and voids. Conduct home visits to verify applicant circumstances and provide tenancy support. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a customer-focused role, supporting vulnerable individuals. Experience assessing applications and making decisions in line with legislation and policy. Experience maintaining accurate records and using housing IT systems (e.g., NEC, Civica, Jigsaw). Experience liaising with colleagues, external agencies, and professional partners. What's on offer: Salary: 25ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
May 01, 2026
Full time
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
