119 jobs found

We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Assessment Officer - Financial Assessments Location: Wembley (Hybrid Working) Contract: Temporary - Immediate Start (minimum until October) Hours: Full Time Positions Available: 2 Pay Rates: PAYE: £18.65 per hour Umbrella: £24.56 per hour (will consider up to £28 umbrella for right candidate) About the Role A local authority based in Wembley is seeking two experienced Assessment Officers to join their Financial Assessments team on a temporary basis. This is an immediate start role with an initial booking until at least October , with potential for extension. You will be responsible for completing financial assessments for council residents , primarily in relation to care packages , and assessing benefits such as Council Tax Reduction and Housing Benefits . The role will also involve handling appeals, complaints, and specialist cases . Key Responsibilities Carry out financial assessments for adult social care and care packages Assess eligibility for council benefits (e.g. Council Tax, Housing Benefit) Manage and respond to appeals, complaints, and complex/specialist cases Ensure assessments are accurate, compliant, and completed within deadlines Update and maintain records using relevant local authority systems Liaise professionally with service users, families, and internal teams Essential Requirements Previous experience carrying out financial assessments within a local authority Experience using Mosaic (essential) Experience using Abacus (strongly desirable) Able to hit the ground running in a busy team Positive, proactive "can-do" attitude Strong attention to detail and organisational skills Additional Information Hybrid working (office presence required in Wembley) Basic DBS check required (must be able to pass if successful) Immediate start available

Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.

We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle

Our client is a Merseyside based roofing contractor specialising in both domestic and commercial projects. Due to continued busy work schemes they are looking for a Scheduler to join their team in Merseyside. Job Purpose The Scheduler will be responsible for coordinating and managing repairs and maintenance appointments across social housing contracts, ensuring efficient allocation of resources, timely delivery of works, and excellent communication with all stakeholders. Key Responsibilities Schedule and allocate repair and maintenance jobs to operatives Manage daily diaries and prioritise urgent or emergency works Liaise with tenants, housing officers, and operatives to arrange appointments Monitor job progress and ensure works are completed within SLA targets Update internal systems with accurate scheduling and job status information Handle incoming queries and reschedule appointments where necessary Support planning of both reactive repairs and planned maintenance programmes Maintain clear communication to minimise disruption for residents Key Skills & Experience Previous experience in a scheduling or coordination role (social housing or maintenance preferred) Strong organisational and time-management skills Excellent communication and customer service skills Ability to prioritise workload in a fast-paced environment Confident using scheduling or job management systems Understanding of housing maintenance or construction services (desirable) This is a key position within the operations team, ensuring works are delivered efficiently, safely, and in line with client expectations across social housing contracts.

Job Title: Business Support Officer Location: South London Contract Type: Temporary (Ongoing) Rate: 18 - 24 per hour Working Pattern: Hybrid Hours: 36 hours per week Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area, who are looking for a highly skilled Business Support Officer to join their team. Key Responsibilities - Business Support Officer: To support delivery of the surveying functions within the Specialist Services contract team, including voids, aids and adaptations, private sector housing empty homes, major repairs and statutory legal disrepair. To operate and maintain administrative processes in support of wider business objectives Principal Accountabilities: To undertake project support duties for the surveying team including creating documents (e.g. minutes, presentations, spreadsheets and project plans), document control, management of emails and other communications using a variety of systems as required. To coordinate, produce and report against performance documentation within milestones/deadlines and liaise with colleagues as required. Responsibility for project configuration; managing circulation and version control and inputting into quality and change control To handle and maintain confidential and commercially sensitive information provided To provide support for a range of programmes, utilising ICT and other systems to produce, review and report on project progress and financial status through effective communication with project teams including verbal and written reporting To input and process payments for authorisation in accordance with financial procedures and within the limits of authorising officers Responsibility for assigned work streams within specific projects and portfolios, such as organising resident consultation, coordinating approvals to secure release of project funds and implementing communication plans.

The role sits within the Building Safety Team and works in close collaboration with internal enforcement officers to support the delivery of the Private Sector Building Safety Programme. The programme is designed to identify high and medium rise private residential buildings in Southwark which may have unsafe cladding or other fire safety defects. Working in partnership with the Ministry of Housing, Communities and Local Government (MHCLG), the Building Safety Programme supports building owners in taking immediate steps to safeguard residents and in making informed decisions regarding interim measures and remedial works. The post holder is responsible for collecting and reviewing external wall systems (EWS) data, specifically focussing on those with combustible cladding. The aim is to ensure that risks of unsafe cladding and any other identified fire safety deficiencies are evaluated and addressed appropriately. Key Responsibilities: Interim Building Safety Manager Undertake initial desktop review of privately owned high and medium rise residential buildings within the Borough. Develop a risk-based inspection programme of medium and high-rise residential buildings, collect data on external wall systems (EWS) and contact details of the building proprietors. Review EWS data, FRAEW reports, and other associated documents, categorise buildings based on risk levels and refer further action on buildings with suspected unsafe cladding, including any other identified fire safety deficiencies, to the internal enforcement team specifying their risk priority rating. Engage with proprietors of buildings with suspected unsafe cladding to obtain additional information on cladding materials, Interim fire safety measures, remediation funding and remediation works timelines. Review Building Safety Fund and Cladding Safety Scheme data on remediation funding and identify any 'missing' buildings. Develop effective working relationships with the local Fire and Rescue Service, MHCLG and other stakeholders to obtain and share data on buildings with unsafe cladding. Attend to enquiries from building proprietors, local councillors and other stakeholders in a timely and professional manner. Work collaboratively with the internal enforcement team to support investigations, inspections, and enforcement actions where necessary. Contribute to continuous improvement initiatives, including team processes, data maintenance, KPI reporting, team meetings and other operational activities. Attend to any other duties as required by the Senior Management, in line with the objectives of the Building Safety Programme. Working pattern: Interim Building Safety Manager The work pattern involves spending three days out on-site undertaking building inspections and two days in the office for reporting and administrative tasks. Qualifications/experience Interim Building Safety Manager A bachelor's degree or equivalent certificate in Building Surveying or a related field is required. 5 years' experience in Building Safety/Fire Safety/ Building Surveying Experience of undertaking HHSRS Surveys. Knowledge of key legislation and guidance including the Building Regulations 2010, Housing Act 2004, Building Safety Act 2022, the Regulatory Reform (Fire Safety) Order 2005, Fire Safety Act 2021, and the Fire Safety (England) Regulations 2022. Familiarity with fire safety design principles for high-rise residential buildings and external wall systems. Excellent written and oral communication skills. Good IT skills.

Positive Employment is currently recruiting for a Housing Officer for our client a government organisation in Barnstaple, Devon. The successful post holder will provide timely high quality frontline housing related advice and assistance in order to maximise our customers' housing opportunities. Take action to prevent homelessness occurring, using the organisation agreed prevention policies. Investigate and make decisions in all aspects of homelessness applications. This role is a temporary contract initially for 3 months with the possibility to extend. This role is hybrid working with 2/3 days in the office per week. Duties and Responsibilities but not limited to: Attend to general service requests regarding advice and assistance. Assess the housing needs of our clients by office, telephone and home based interviews. Then provide advice to help them find acceptable solutions to their problems. Investigate service requests when clients present themselves as homeless or are threatened with homelessness. Use the organisation's agreed homelessness prevention policies to prevent homelessness. Administer and carry out the organisation's statutory obligations to people threatened with or are experiencing homelessness. Undertaking detailed interviews/enquiries to determine homeless applications and notifying applicants in accordance with the legislation, performance standards and Codes of Practice. Liaising with Temporary Accommodation Officers over the placement of homeless persons into temporary accommodation. Providing advice and financial assistance to help customers remain in their home, or assistance with obtaining accommodation privately. Personal Requirements: Educated to at least HND/first degree level in housing or equivalent by experience. Hold full membership of the Chartered Institute of Housing or other appropriate institution. Sufficient technical and legal knowledge across the functions of homelessness prevention and homelessness to operate effectively. This will include mental health, drugs and domestic violence awareness, and understanding of welfare benefits and housing law in relation to immigration and young people. Working Hours: 36hrs / Monday - Friday Pay: £28.00 per hr Please note this role is within the scope of IR35.

Housing Officer x6 (Wiltshire, Dorset & Somerset) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for six Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset: x1 - Cotswold; West Oxfordshire; Wiltshire x1 - Wiltshire x2 - Somerset x2 - Dorset (Bournemouth, Christchurch and Poole, New Forest) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. This is a varied, hands-on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for two Housing Officers covering the following patches in the South East: x1 - Bracknell Forest, Reading, Surrey Heath, Woking, Wokingham x1 - East Hampshire, Eastleigh, Fareham, Havant, Portsmouth, Test Valley, Waverley, Winchester What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer-focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign-up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases Completing person-centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion Stonewater's Customer Promise - delivering services that are respectful, personalised, and trauma-informed. What we're looking for You'll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day-to-day decisions You'll also be comfortable working flexibly, including participating in an out-of-hours rota where required. Why join us? At Stonewater, our customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how we build trust with our customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Social Housing Site Manager, Housing Upgrade scheme in Bradford, Possible Temporary to Permanent. Your new company The CompanyWe're working with a well-established main contractor delivering long-term frameworks and upgrade programmes across the social housing sector. With a strong presence across Yorkshire, they are now looking to appoint an experienced Site Manager to lead a flagship housing upgrade scheme in Bradford. Your new role The RoleAs Site Manager, you will take full responsibility for day-to-day site operations on a live housing refurbishment and upgrade project, ensuring works are delivered safely, efficiently, and to a high standard. The scheme includes a mix of external works, internal upgrades, energy-efficiency improvements and decarbonisation elements. You'll oversee subcontractors, manage residents' expectations, and coordinate trades to ensure smooth delivery and minimal disruption. Key Responsibilities: Manage daily site activities on a live occupied housing upgrade scheme. Ensure works are delivered to programme, quality standards and H&S requirements. Coordinate subcontractors and monitor progress. Undertake site inspections, toolbox talks and RAMS reviews. Work closely with Resident Liaison Officers to minimise disruption and maintain strong tenant relationships. Report progress to the Project Manager and wider delivery team. Ensure compliance with social housing standards and client KPIs. Drive a positive culture around safety, quality and customer satisfaction. What you'll need to succeed About You: Proven experience as a Site Manager delivering social housing refurbishment or upgrade projects. Strong knowledge of planned works, EWI, internal upgrades, or retrofit schemes. Experienced working on projects within occupied properties. Excellent communication skills and the ability to engage with residents and local stakeholders. Strong understanding of H&S legislation and compliance. SMSTS, CSCS and First Aid certifications. What you'll get in return What's on Offer: Competitive hourly salary which is paid weekly, the opportunity for a temporary to permanent arrangement for the right candidate. Long-term pipeline of social housing work in the region. Supportive and stable contractor with strong framework relationships. Opportunities for career progression within a growing business. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

JOB DESCRIPTION Are you passionate about resolving issues with empathy and professionalism? We are looking for several Complaints & Resolution Officers to join our team on full-time, 12-month fixed term contracts. We offer a hybrid working model; 3 days in our Oldham office with the option to work from home 2 days per week. About the role You will manage a caseload of resident complaints, ensuring prompt resolution in line with the statutory Complaint Handling Code. You will investigate issues to identify root causes, trends, and solutions, sharing lessons learned to drive continuous improvement. The role involves working closely with colleagues, senior leaders, and external stakeholders, including the Housing Ombudsman Service, to deliver fair and timely outcomes. Strong case management, excellent communication skills, and a commitment to safeguarding are essential as you help us provide reliable services and improve resident satisfaction. What we are looking for: We believe that the way we work is as important as the results we achieve. You will bring your complaints and resolution experience and apply your problem-solving skills to make a meaningful contribution to our organisational goals. You will be able to demonstrate these essential skills: Experience handling complaints. Proven experience of working in a customer focused environment with a track record of delivering excellent customer service. Proven experience of problem solving and effective decision making in complex situations. Experience of using new and emerging technologies in an omni-channel Customer Service Environment which are customer led. Ability to work both as an individual and as part of a team. Ability to deal sensitively, empathetically and tactfully with difficult and challenging situations. Ability to analyse and interpret data and information to inform decision making. Demonstrable excellent oral and written communication. Good knowledge of Microsoft Office. Excellent attention to detail. Desirable skills: Experience dealing with the Housing Ombudsman Service. Relevant customer service standard qualification. Essential Qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria. REEDTGP TGPCVL

A Housing Association is currently looking for Building Manager on a temporary basis for about three months Key responsibilities Collaborate closely with housing officers, ensuring a seamless and resident-focused service. Proactively manage communal areas and estates, addressing any concerns or issues promptly. Engage with residents to understand their needs and expectations for communal spaces. Effectively communicate with residents on service charge budgets and building-related matters. Implement strategies to enhance the safety and aesthetic appeal of communal areas. Play a key role in resolving disputes or complaints related to communal spaces and estates. Work collaboratively with internal teams to improve service delivery and implement long-term improvements Be accountable for your time and diary, regularly visit schemes within your portfolio to monitor the cleaning and grounds maintenance contracts. As well as ensure FRA actions are kept to a minimum and resolved quickly. Get to know the residents through joint meetings and resident meetings, fostering a sense of community. Identify, track and progress communal repairs until completion. Keeping residents and internal colleagues updated on progress. Set and proactively manage service charge budgets, justifying any additional spend to residents through consultation where necessary. Proactively manage Anti-Social Behaviour (ASB) affecting schemes, collaborating with internal and external stakeholders, keeping residents updated. Collaborate with the repairs and assets team to improve the delivery of reactive and planned work. Effectively resolve disputes or complaints, providing clear and well-written communication to various audiences. Work in collaboration with housing officers to ensure consistent service delivery to residents. Build relationships with internal colleagues and external stakeholders to fulfil commitments to residents. Understand and adhere to financial regulations, health and safety policies, code of conduct and policies. Foster positive internal working relationships within Operations and across company Ensure you represent the resident voice when needed and deliver a consistent company voice back to them, not blaming internal departments, but owning the experience. When needed work with others to deliver specific projects or service improvements PAYE 20.20 Umbrella 26.72 The incumbent will mostly be on site in buildings in Luton, Brent, Harrow & Islington Essential requirements Proven ability to work collaboratively with housing officers and other team members. A solid understanding of buildings, service charges, and communal area management. Excellent customer service skills with a proactive and resident-focused approach. Experience in a Customer Service environment, managing the end-to-end customer journey.

A Housing Association is currently looking for a Repairs Administrator on a temporary basis for about 4 months Key responsibilities Allocated repairs to close down on a daily basis Liaising with contractors via their portals or contracts officers responsible for that area of work Work closely with the other Team Coordinators who will also be closing down repairs Ad hoc tasks PAYE 17.69 Umbrella 23.40 Hybrid role 3 days in the office Essential requirements Must have an administrative background in repairs Housing background is essential Must be immediately available or on short notice

This role has a starting salary of £33,553 per annum, for working 36 hours per week. We are looking for two Planning Officers to join our friendly Development Management Team, which deals with planning applications relating to Minerals and Waste development, and the County Council's own development. If you are interested in land use planning, how it can shape our environment and facilitate good quality development, this could be the perfect next step. We are particularly keen to encourage applicants who may be at the start of their career in planning, and are looking for somewhere to develop their skills, knowledge and experience. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: A structured Professional Development Programme (PDP), including opportunities to gain new skills, experience and a planning qualification accredited by the Royal Town Planning Institute 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a tangible difference to Surrey's environment and communities About the Role Our team sits within the Council's Place directorate and is responsible for delivering Surrey County Council's statutory planning function as Minerals and Waste Planning Authority and in relation to the County Council's own development (under Regulation 3). We pride ourselves on providing an efficient and professional service to applicants, as well as assisting in the delivery of development which the County Council needs to provide and improve its services. As a Planning Officer, you will form part of the team dealing with pre-application advice requests and the determination of all types of planning application across the Minerals and Waste, and Regulation 3 (County Council development) functions. The role will involve: Managing a caseload of requests for pre-application advice and planning applications Carrying out site visits across the County Liaising with applicants Engaging stakeholders such as consultees, elected Councillors and those making representations on planning applications Drafting reports and making recommendations Participating in Planning and Regulatory Committee as required Assisting other Planning Officers on complex applications as required Although you will not have line management responsibilities, you will be encouraged to take ownership of your workload, manage your time effectively, and actively pursue your own professional development. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: A good working knowledge of land use planning in England and an ambition to develop a career as a planner The ability to work both collaboratively and independently as required, planning and managing your workload and adapting to shifting priorities in a dynamic environment Excellent communication skills, with the ability to convey information clearly, concisely, and respectfully, both verbally and in writing Ability to work inclusively with a diverse range of stakeholders to analyse, interpret and evaluate relevant data and the resolution of issues to support decision making Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. To apply, we request that you submit a CV and you will be asked the following 4 questions: What has motivated you to apply for the role of Planning Officer? (150 words) What relevant experience or transferable skills could you bring to this role? (200 words) What do you think the key challenges are that Planning Officers are likely to face and how do you think you would manage them? (200 words) Describe a time you had to work towards simultaneous deadlines. Please explain how you organised yourself and what you learnt from this experience (200 words) Please explain how you organised yourself and what you learnt from this experience (200 words) The job advert closes at 23:59 on 10/05/2026 with interviews to follow. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

About Us Housing in Westminster City Council is a world of extraordinary stories. Dedicated and compassionate professionals bring everything to their work. KATE'S PASSION FOR NUMBERS AND PEOPLE. Kate's an absolute wizard at managing housing asset data for our annual £50m capital programme. She began as a college leaver in finance and became a senior manager. Kate's analytical powers keep track of the condition of over 21,000 tenanted and leasehold homes - from roofs and windows to kitchens and bathrooms. She is committed to achieving the Decent Homes Standard for all tenants and a high standard for all leaseholders, and she understands the human stories behind the data. Kate's work ensures routine external and internal stock condition surveys pick up repairs and health & safety issues. By recognising patterns, she contributes to forward planning for large scale capital renewal works. The Role As Senior Capital Investment Manager you will strategically lead and take programme level accountability of the Westminster Major Works. The team delivers complex capital projects across Westminster's housing stock, aiming for homes that are safe, high quality and sustainable. You will set the delivery framework to ensure excellent project, quality and contract management, driving successful delivery of the Housing Asset Strategy objectives. You will lead a talented team of Capital Investment Managers and Clerks of Works, providing senior level insights to resolve complex issues. At programme level you will be the Council's voice for quality assurance, transparency and accountability, setting strategy for effective contract management. As the programme budget holder you will safeguard public funds through strong financial governance and controls, ensuring every decision meets the highest standards of affordability, feasibility, sustainability, compliance and value for money. You will oversee supplier performance, mobilise new procurements, and manage programme level risks and escalations-including legal processes, FOI requests, complaints and Member enquiries-to resolve issues quickly and professionally. You will lead several high priority projects yourself, combining strategic influence with hands on impact across London's most ambitious Housing Investment Programme. In addition you will partner with other Council departments to ensure objectives are aligned, serve as a senior voice on resident focused delivery, and foster transparent, inclusive engagement. Flexibility around travel is required, as you will attend resident meetings and site visits, sometimes outside working hours. About You (Continued) You will bring proven leadership of complex, multidisciplinary capital programmes across all RIBA stages, with a track record of delivering high impact housing investment and regeneration projects on time, on budget and to quality standards. You have deep practical construction knowledge and expert understanding of construction methods, sequencing and critical path management. You are able to analyse and reprogramme construction timelines, resolve delays, and assure on site quality. You have substantial experience managing and developing high performing teams of technical professionals, consultants and contractors, fostering a culture of accountability, excellence and continuous improvement. You are confident guiding others in contract management across JCT and NEC forms, ensuring strong performance, robust change control, compliance and dispute resolution. Collaboration is critical. You have worked effectively with residents, councillors, senior officers, statutory bodies, contractors and consultants to deliver shared outcomes in complex political and partnership environments. You lead meaningful resident engagement, embedding co design and ensuring diverse community needs are reflected. You translate housing strategy, compliance duties and emerging legislation-including the Building Safety Act, Net Zero and ESG requirements-into deliverable programmes. You manage large budgets and resources, forecast accurately, align spending with business plans and keep programmes feasible, sustainable and value driven. You are adept at gateway reviews, applying lessons learned, and embedding structured improvement across quality, safety and resident experience. You review technical designs for buildability, cost effectiveness and resident suitability. You are an excellent communicator and relationship builder, influencing and engaging at all levels and operating with credibility in technical, political and community facing environments. You balance multiple priorities with strong organisational, creative and problem solving skills, and you have excellent digital literacy, especially in Microsoft Office. You invest in professional development, supporting the growth of others. A relevant professional qualification or Chartered Membership (such as MRICS, MCIOB or APM) is required; equivalent experience is acceptable. What We Offer Westminster City Council is an inclusive workplace of over 200,000 residents, 50,000 businesses and 750,000 workers - a community at the heart of decision making. We champion equality, diversity, inclusion and wellbeing, aiming to create a workplace where everyone feels valued and empowered. Our flexible working patterns include Agile working and a support for people working in different ways. The Council is a Disability Confident Employer and will provide reasonable adjustments for interviewees with declared disabilities. All applications must apply via Starfish; applications via SuccessFactors will not be considered.

Housing Officers (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: Bedford Central BedfordCentral Bedford, Luton, North HertfordshireMilton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

PURPOSE OF JOB Senior Housing Environmental Health Officer To lead and manage the day-to-day delivery of private sector housing functions in relation to housing improvement within the borough and ensure a high-quality service is provided to customers. Manage a case load and undertake appropriate enforcement action to tackle disrepair and energy deficiencies in residential properties using HHSRS and relevant enforcement powers. To undertake HMOs licencing and enforcement and, manage empty dwellings, drainage and other areas as reasonably required for the role. JOB DESCRIPTIONJOB DESCRIPTION Senior Housing Environmental Health Officer Senior Housing Environmental Health Officer MAIN ACCOUNTABILITIES Undertake inspections, investigations surveys and assessments of properties, caravan sites and drainage, to ascertain defects and inadequacies in such areas and to take appropriate action to remedy them. Undertake the enforcement of delegated legislation by the provision of advice, mediation, negotiation, information and training, service of statutory notices, attending court/tribunals as an expert witness, obtaining warrants, and arranging for works to be carried out in default and initiating and undertaking legal proceedings where necessary. Arrange and organise your own workload and supervise those of technical enforcement officers to ensure targets and deadlines are met and records kept up to date. Study new legislation, new case law and new environmental concerns, and in response take appropriate action, draft appropriate reports, new procedures, and legal notices for the Unit. Take the lead in designated areas of work, in particular regarding HMO responsibilities, drawing up policies and procedures, writing reports for Government and Committee etc. as directed by Senior Management, to fulfil the councils commitments and policies. Provide advice to Members, management, and professionals both outside and inside the Council to resolve public health and environmental issues and raise standards within the housing sector. Advising on and overseeing complex pest and housing problems in the domestic sector to ensure the protection of public health. Design and organise events and landlord forum to promote the work of the Service Unit and/or raise public awareness of dangers and means to improving their health. Provide a service of specialist advice and training to the public and the council on housing and housing related areas of environmental health. Provide cover and assistance in relation to disabled facility grants and housing loans. To communicate with customer at the required level or as a customer focused role be able to communicate with our customers at the agreed level Commitment to the Councils Strategic Plan To undertake any training and development as required To comply fully with the Councils Equal Opportunity Policy To comply fully with the Councils Health and Safety at Work Policy To assist as required in the Councils Emergency Plan To comply fully with the Councils IT Security Policy