Are you passionate about delivering exceptional customer service and shaping a positive homebuying journey? Elvet Recruitment is proud to be partnering with a respected housebuilder to recruit a Sales Manager for the North East region . This is a dynamic, influential role where you will lead a dedicated and high-performing team, maximising revenue opportunities while working collaboratively with the regional sales leadership, Head of Sales/Sales Director, and wider regional functions. Together, you will drive operational performance and deliver an exceptional customer experience that supports the region s business plan and future growth. Their homes are thoughtfully designed to suit a wide range of buyers from first-time homeowners and growing families to downsizers and investors. As a Field Sales Executive, your commitment to outstanding service will be essential in building lasting customer relationships and achieving your sales goals. You ll also benefit from ongoing professional development and training to support your success and long-term career progression. What You ll Be Doing: Producing and updating weekly sales reports Ensuring sales staff progress reservations through to exchange and completion Responding to enquiries raised by solicitors Managing the Sales Administrator Liaising with the construction team regarding CML and move-in dates Reviewing and checking contract documentation Motivating and supporting the Sales Team Building strong relationships with estate agents and nominated solicitors Handling and resolving customer enquiries Managing the training and development of Sales Negotiators and other relevant staff Working closely with the marketing department on advertising, events, and lead feedback Attending marketing planning meetings Liaising with signage and graphics suppliers regarding site requirements Overseeing the setup of new sites What We re Looking For: Proven track record in sales and sales management, with the ability to inspire teams to achieve high sales performance and exceptional customer satisfaction Skilled in using data and insights to conduct needs analysis and inform operational strategies Strong coaching abilities to develop sales excellence and support career progression conversations Capable of managing multiple priorities in a fast-paced and dynamic environment Excellent communication and presentation skills Solid understanding of the construction industry, including the legal framework, mortgage market, and financial implications of building methods and sequences Demonstrable knowledge of the property market and competitor activity Role Information: 26 days annual leave plus bank holidays Performance-based bonus scheme Holiday purchase scheme Company pension Private medical insurance Health and wellbeing support through Healthshield Life assurance Employee share purchase plan Retail and leisure discount programme This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.
May 01, 2026
Full time
Are you passionate about delivering exceptional customer service and shaping a positive homebuying journey? Elvet Recruitment is proud to be partnering with a respected housebuilder to recruit a Sales Manager for the North East region . This is a dynamic, influential role where you will lead a dedicated and high-performing team, maximising revenue opportunities while working collaboratively with the regional sales leadership, Head of Sales/Sales Director, and wider regional functions. Together, you will drive operational performance and deliver an exceptional customer experience that supports the region s business plan and future growth. Their homes are thoughtfully designed to suit a wide range of buyers from first-time homeowners and growing families to downsizers and investors. As a Field Sales Executive, your commitment to outstanding service will be essential in building lasting customer relationships and achieving your sales goals. You ll also benefit from ongoing professional development and training to support your success and long-term career progression. What You ll Be Doing: Producing and updating weekly sales reports Ensuring sales staff progress reservations through to exchange and completion Responding to enquiries raised by solicitors Managing the Sales Administrator Liaising with the construction team regarding CML and move-in dates Reviewing and checking contract documentation Motivating and supporting the Sales Team Building strong relationships with estate agents and nominated solicitors Handling and resolving customer enquiries Managing the training and development of Sales Negotiators and other relevant staff Working closely with the marketing department on advertising, events, and lead feedback Attending marketing planning meetings Liaising with signage and graphics suppliers regarding site requirements Overseeing the setup of new sites What We re Looking For: Proven track record in sales and sales management, with the ability to inspire teams to achieve high sales performance and exceptional customer satisfaction Skilled in using data and insights to conduct needs analysis and inform operational strategies Strong coaching abilities to develop sales excellence and support career progression conversations Capable of managing multiple priorities in a fast-paced and dynamic environment Excellent communication and presentation skills Solid understanding of the construction industry, including the legal framework, mortgage market, and financial implications of building methods and sequences Demonstrable knowledge of the property market and competitor activity Role Information: 26 days annual leave plus bank holidays Performance-based bonus scheme Holiday purchase scheme Company pension Private medical insurance Health and wellbeing support through Healthshield Life assurance Employee share purchase plan Retail and leisure discount programme This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.
Established, reputable Tour Operator are seeking an experienced a Head of Product (Long-Haul Destinations) to join their successful Product Department. As Head of Long-Haul Product, you will be responsible for leading the strategy, development, and performance of this luxury Tour Operator's long-haul product portfolio. You will ensure that our offerings remain competitive, innovative, and aligned with customer expectations and business goals. Featuring worldwide product, they are the 'go-to' Tour Operator for many agents! This role is suited to someone who has worked for a tour operator, has previous Product Management and/or Hotel Contracting experience in long haul markets and you will be happy to travel when required, be a great ambassador for the brand and excel at forging and maintaining great relationships with all of their UK trade partners. With a very competitive salary (negotiable) and an comprehensive benefits package, you will work on a hybrid basis office is near Cambridge 3 days a week. JOB DESCRIPTION: Ensure commercial targets, including revenue and margin, are met across all long-haul destinations Review and analyse the existing product portfolio (currently Middle East, Indian Ocean, South East Asia, Australasia, North America, and Southern Africa) from both customer and commercial perspectives Develop and execute a clear product strategy for all long-haul destinations moving forwards with the opportunity to look at expanding into new areas Monitor market trends, competitor activity, and customer feedback to identify opportunities for growth and improvement or differentiation Manage the end-to-end lifecycle of products, from market analysis and contracting to pricing and launch and overseeing operationally thereafter Ensure product contracting levels are in line with budget aspirations and that commercial terms remain optimal, regularly reviewing third party supplier business (direct contracts, bed banks and ground handlers) to evaluate most effective buying Collaborate closely with the Reservations, Pricing, Sales and Marketing Teams highlighting key destinations to focus on and monitoring subsequent sales performance Oversee Customer Health & Safety compliance across all relevant products and operational areas Lead and inspire a small team of Product Managers, assisting with the prioritisation of event diaries and workloads Build and maintain strong senior relationships with key suppliers, tourist boards, and DMCs, travelling to key destinations as and when required Represent the company at trade events and actively network within the travel industry to promote our brand and source new opportunities. Working closely with the Marketing Team and Partnership Marketing Manager to bring products to market and to elevate funding opportunities Overseeing the design layout, format and content of all relevant brochures Ensuring the Web team have the most up to date content for the long haul destination and offer pages plus monitoring long haul bookings on the single centre booking portal (once project complete) EXPERIENCE: We are seeking a Senior Product Manager / Head of Product from a Tour Operator background. You would have managed a small team of product managers and have experience of selecting and contracting product to long-haul destination In-depth knowledge of long-haul destinations and tailor-made travel Ideally have existing commercial relationships and contacts with all the major long haul airlines Commercially minded with experience in driving growth through innovative product development and identifying competitive advantages to increase market share Strong commercial awareness and experience in delivering profitable product strategies PACKAGE: VERY COMPETITVE SALARY HYBRID WORKING - 3 DAYS OFFICE 2 DAYS REMOTE - CAMBRIDGE Hours are 37.5 per week from Monday to Friday from 9am-5.30pm Working from home 2 days per week Performance related bonus Annual company profit share bonus Great discounts on your own holidays (plus generous friends and family discounts) 25 days holiday plus UK bank holidays Standard Life Pension with enhanced employer contribution Regular social events: Summer Party, Christmas Party, Quiz nights, brochure launches and a social fund to spend on team building events Become part of the family and experience a supportive company culture that fosters teamwork and cross-department collaboration Be a person, not a number! We value all of our employees and strive to create an inclusive and welcoming work environment Free onsite Parking Annual Volunteer in your Community Day INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy Gaskell. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
May 01, 2026
Full time
Established, reputable Tour Operator are seeking an experienced a Head of Product (Long-Haul Destinations) to join their successful Product Department. As Head of Long-Haul Product, you will be responsible for leading the strategy, development, and performance of this luxury Tour Operator's long-haul product portfolio. You will ensure that our offerings remain competitive, innovative, and aligned with customer expectations and business goals. Featuring worldwide product, they are the 'go-to' Tour Operator for many agents! This role is suited to someone who has worked for a tour operator, has previous Product Management and/or Hotel Contracting experience in long haul markets and you will be happy to travel when required, be a great ambassador for the brand and excel at forging and maintaining great relationships with all of their UK trade partners. With a very competitive salary (negotiable) and an comprehensive benefits package, you will work on a hybrid basis office is near Cambridge 3 days a week. JOB DESCRIPTION: Ensure commercial targets, including revenue and margin, are met across all long-haul destinations Review and analyse the existing product portfolio (currently Middle East, Indian Ocean, South East Asia, Australasia, North America, and Southern Africa) from both customer and commercial perspectives Develop and execute a clear product strategy for all long-haul destinations moving forwards with the opportunity to look at expanding into new areas Monitor market trends, competitor activity, and customer feedback to identify opportunities for growth and improvement or differentiation Manage the end-to-end lifecycle of products, from market analysis and contracting to pricing and launch and overseeing operationally thereafter Ensure product contracting levels are in line with budget aspirations and that commercial terms remain optimal, regularly reviewing third party supplier business (direct contracts, bed banks and ground handlers) to evaluate most effective buying Collaborate closely with the Reservations, Pricing, Sales and Marketing Teams highlighting key destinations to focus on and monitoring subsequent sales performance Oversee Customer Health & Safety compliance across all relevant products and operational areas Lead and inspire a small team of Product Managers, assisting with the prioritisation of event diaries and workloads Build and maintain strong senior relationships with key suppliers, tourist boards, and DMCs, travelling to key destinations as and when required Represent the company at trade events and actively network within the travel industry to promote our brand and source new opportunities. Working closely with the Marketing Team and Partnership Marketing Manager to bring products to market and to elevate funding opportunities Overseeing the design layout, format and content of all relevant brochures Ensuring the Web team have the most up to date content for the long haul destination and offer pages plus monitoring long haul bookings on the single centre booking portal (once project complete) EXPERIENCE: We are seeking a Senior Product Manager / Head of Product from a Tour Operator background. You would have managed a small team of product managers and have experience of selecting and contracting product to long-haul destination In-depth knowledge of long-haul destinations and tailor-made travel Ideally have existing commercial relationships and contacts with all the major long haul airlines Commercially minded with experience in driving growth through innovative product development and identifying competitive advantages to increase market share Strong commercial awareness and experience in delivering profitable product strategies PACKAGE: VERY COMPETITVE SALARY HYBRID WORKING - 3 DAYS OFFICE 2 DAYS REMOTE - CAMBRIDGE Hours are 37.5 per week from Monday to Friday from 9am-5.30pm Working from home 2 days per week Performance related bonus Annual company profit share bonus Great discounts on your own holidays (plus generous friends and family discounts) 25 days holiday plus UK bank holidays Standard Life Pension with enhanced employer contribution Regular social events: Summer Party, Christmas Party, Quiz nights, brochure launches and a social fund to spend on team building events Become part of the family and experience a supportive company culture that fosters teamwork and cross-department collaboration Be a person, not a number! We value all of our employees and strive to create an inclusive and welcoming work environment Free onsite Parking Annual Volunteer in your Community Day INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy Gaskell. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area. Daily Duties:- Managing cargo reservations and space bookings for airline customers Handling customer enquiries via phone and email in a professional manner Liaising with airlines, freight forwarders, and internal teams Processing bookings accurately within cargo reservation systems Monitoring flight allocations and maximising load factors Preparing and issuing confirmations, amendments, and cancellations Ensuring all activities comply with company procedures and airline requirements Required Experience:- Previous experience in cargo or freight forwarding Customer services Strong communication and customer service skills High level of accuracy and attention to detail Confident IT skills and experience using cargo systems Ability to work independently and as part of a team Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
May 01, 2026
Full time
Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area. Daily Duties:- Managing cargo reservations and space bookings for airline customers Handling customer enquiries via phone and email in a professional manner Liaising with airlines, freight forwarders, and internal teams Processing bookings accurately within cargo reservation systems Monitoring flight allocations and maximising load factors Preparing and issuing confirmations, amendments, and cancellations Ensuring all activities comply with company procedures and airline requirements Required Experience:- Previous experience in cargo or freight forwarding Customer services Strong communication and customer service skills High level of accuracy and attention to detail Confident IT skills and experience using cargo systems Ability to work independently and as part of a team Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
We are supporting a well known national developer in their recruitment for an experienced Sales Executive for a new development in South Oxfordshire. Sales Consultants are ambassadors for new homes developers and responsible for making every purchaser's journey and pleasant and efficient. As a Sales Consultant you are responsible for the overall sales process, from initial contact to post completion customer care. You will manage the negotiation the sale of houses on the development whilst supporting and mentoring your team. Being hands on you will still be part of advising customers regarding properties, house type specifications as well as guide them through the buying process. You will have sales targets to meet, and reservations and legal completions will need to be achieved within set timescales. The role involves regular liaison with purchasers, construction teams, financial advisors, Solicitors, and estate agents. Essential skills Experience of sales in the new house building market. Proven Sales Skills and effective negotiation skills. Good organisational skills Excellent communication skills A positive and target driven attitude to sales with excellent self-motivation. Full Driving Licence Benefits and Compensation Our client is offering a competitive basic salary of up to £30'000 with an OTE of up to £65'000 and a benefits package including 1 in 4 weekends off, 28 days annual leave (plus days in lieu for Bank Holidays), Private Healthcare, Private Pension Scheme, and Share Save scheme. The working week is Saturday to Wednesday, with Thursday and Friday as your days off. If this role is of interest please contact Claire Cross or Julie Ellis in the strictest of confidence. At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.
Apr 30, 2026
Full time
We are supporting a well known national developer in their recruitment for an experienced Sales Executive for a new development in South Oxfordshire. Sales Consultants are ambassadors for new homes developers and responsible for making every purchaser's journey and pleasant and efficient. As a Sales Consultant you are responsible for the overall sales process, from initial contact to post completion customer care. You will manage the negotiation the sale of houses on the development whilst supporting and mentoring your team. Being hands on you will still be part of advising customers regarding properties, house type specifications as well as guide them through the buying process. You will have sales targets to meet, and reservations and legal completions will need to be achieved within set timescales. The role involves regular liaison with purchasers, construction teams, financial advisors, Solicitors, and estate agents. Essential skills Experience of sales in the new house building market. Proven Sales Skills and effective negotiation skills. Good organisational skills Excellent communication skills A positive and target driven attitude to sales with excellent self-motivation. Full Driving Licence Benefits and Compensation Our client is offering a competitive basic salary of up to £30'000 with an OTE of up to £65'000 and a benefits package including 1 in 4 weekends off, 28 days annual leave (plus days in lieu for Bank Holidays), Private Healthcare, Private Pension Scheme, and Share Save scheme. The working week is Saturday to Wednesday, with Thursday and Friday as your days off. If this role is of interest please contact Claire Cross or Julie Ellis in the strictest of confidence. At Maitland Selwyn, we embrace diversity and are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, ensuring a fair and inclusive recruitment process for everyone.
Travel support agent - Required for this luxury travel and concierge company. You will be supporting the client managers with members travel and concierge requests. Salary 28/30k, homebased, 22 days holidays, pension and health care. 9am to 5.30pm, 1 in 4 Saturdays paid as extra or the option to take a day off. Travel industry experience is a must as well as sabre knowledge. Travel support agents duties -Supporting 3 internal client managers who deal with the customer directly. Mainly dealing with travel and lifestyle requests. Luxury worldwide holidays, restaurants, Spas etc -Travel wise you will be researching and gaining quotes for luxury worldwide holidays, this could be directly from the hotel, airline, car hire company, private jet broker etc of from third party tour operators, DMCs etc -Using sabre to book flights, hotels etc. -Ticketing the flight reservations -Checking passengers in, helping with visa requests, dealing with any special requests etc Travel support agents skills required - Travel industry experience is a must in sales, operations etc -Strong sabre knowledge, experience of booking flights on sabre and ideally ticketing, but the ticketing side is not essential -Strong worldwide travel industry experience, the knowledge of tour operations, airlines, luxury hotels etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60615
Apr 30, 2026
Full time
Travel support agent - Required for this luxury travel and concierge company. You will be supporting the client managers with members travel and concierge requests. Salary 28/30k, homebased, 22 days holidays, pension and health care. 9am to 5.30pm, 1 in 4 Saturdays paid as extra or the option to take a day off. Travel industry experience is a must as well as sabre knowledge. Travel support agents duties -Supporting 3 internal client managers who deal with the customer directly. Mainly dealing with travel and lifestyle requests. Luxury worldwide holidays, restaurants, Spas etc -Travel wise you will be researching and gaining quotes for luxury worldwide holidays, this could be directly from the hotel, airline, car hire company, private jet broker etc of from third party tour operators, DMCs etc -Using sabre to book flights, hotels etc. -Ticketing the flight reservations -Checking passengers in, helping with visa requests, dealing with any special requests etc Travel support agents skills required - Travel industry experience is a must in sales, operations etc -Strong sabre knowledge, experience of booking flights on sabre and ideally ticketing, but the ticketing side is not essential -Strong worldwide travel industry experience, the knowledge of tour operations, airlines, luxury hotels etc If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60615
Sales Consultant Application Deadline: 31 May 2026 Department: Sales & Marketing Employment Type: Permanent Location: Ascot, Berkshire Description Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed-use developments. We have the skills and know-how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride. The role Developments: Sunningdale Park Key Responsibilities: Engage with prospective customers, providing expert advice and guidance throughout the buying process. Convert enquiries into reservations and progress sales through to legal completion. Deliver an outstanding customer experience, ensuring professionalism and responsiveness at all times. Maintain accurate records of enquiries, reservations, and customer interactions using CRM systems. Support marketing initiatives by following up leads promptly and effectively. Conduct property viewings and present the development's features and benefits confidently. Liaise with solicitors, financial advisors, and internal teams to ensure smooth transactions. Monitor and report on sales performance, customer feedback, and market trends. Ensure compliance with company standards, regulatory requirements, and health & safety policies. Build relationships with overseas agents and assist international buyers with tailored guidance on the UK property process, including legal and financial considerations. Customer Service Responsibilities: Provide clear, timely communication to customers throughout their journey. Handle queries and resolve issues professionally to maintain high satisfaction levels. Implement feedback mechanisms to identify areas for improvement. Offer culturally sensitive support for international clients, ensuring clarity and confidence in the buying process. Experience required Strong understanding of the property market and sales process. Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM systems and Microsoft Office Suite. Ability to work under pressure and meet targets. Experience working with international buyers or overseas property agents would be advantageous. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Apr 30, 2026
Full time
Sales Consultant Application Deadline: 31 May 2026 Department: Sales & Marketing Employment Type: Permanent Location: Ascot, Berkshire Description Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve. We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed-use developments. We have the skills and know-how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride. The role Developments: Sunningdale Park Key Responsibilities: Engage with prospective customers, providing expert advice and guidance throughout the buying process. Convert enquiries into reservations and progress sales through to legal completion. Deliver an outstanding customer experience, ensuring professionalism and responsiveness at all times. Maintain accurate records of enquiries, reservations, and customer interactions using CRM systems. Support marketing initiatives by following up leads promptly and effectively. Conduct property viewings and present the development's features and benefits confidently. Liaise with solicitors, financial advisors, and internal teams to ensure smooth transactions. Monitor and report on sales performance, customer feedback, and market trends. Ensure compliance with company standards, regulatory requirements, and health & safety policies. Build relationships with overseas agents and assist international buyers with tailored guidance on the UK property process, including legal and financial considerations. Customer Service Responsibilities: Provide clear, timely communication to customers throughout their journey. Handle queries and resolve issues professionally to maintain high satisfaction levels. Implement feedback mechanisms to identify areas for improvement. Offer culturally sensitive support for international clients, ensuring clarity and confidence in the buying process. Experience required Strong understanding of the property market and sales process. Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM systems and Microsoft Office Suite. Ability to work under pressure and meet targets. Experience working with international buyers or overseas property agents would be advantageous. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you're an internal applicant, please ensure you've informed your line manager of your intention to apply for this position.
Platinum Travel Recruitment are collaborating with a fabulous forward thinking cruise brand that offer Luxury Ocean, Expedition, and Specialist Cruises in unique and niche destinations worldwide. Due to remarkable growth, we are now seeking a Luxury Cruise Specialist to join our clients supportive and friendly cruise team, hybrid working. This is not just another cruise sales role our client has service-first approach to selling cruises with an agile leadership style fosters creativity, ownership, and rapid innovation across all levels of the business. The Luxury Cruise Specialist shall supported by a fresh and energising way of working. This exciting role is ideal for a cruise specialist from a cruise tour operator with strong ocean and expedition cruise knowledge seeking something a little different. Lucrative salary and commission, supportive team, cruise trips, pension, health care, career progression and many other benefits are on offer. Luxury Cruise Specialist Duties: Delivering a premium, personalised experience to clients that transforms the way cruises are booked and enjoyed. From itinerary selection and restaurant reservations to booking forms and online check-ins - is handled with precision and care. Build long-term relationships with clients offering personalised cruise recommendations and adding thoughtful touches that reflect their clients tastes. Serve as the cornerstone of client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role - it s a consultative, relationship-driven position. Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up. Oversee that all logistical elements - such as documentation, transfers, and special requests - are handled seamlessly from the client s perspective and with precision and care. Participate in regular training programmes, webinars, and partner workshops to refine expertise and stay at the forefront of cruise industry innovation. Luxury Cruise Specialist Essential Requirements: Hands-on experience in cruise sales is essential, with a consistent record of converting enquiries into bookings and achieving or surpassing sales targets. In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors. Exceptional verbal and written communication skills with the confidence to engage clients across phone, email, and digital channels in a professional yet personable manner. Luxury Cruise Specialist Benefits: Full-time 2 days a week office/3 days a week homeworking Competitive salary and commission structure Generous annual leave allowance Significant company discount for personal cruise bookings Opportunities to join familiarisation trips A collaborative, creative, and energising work environment Plus many more benefits Locations ideal for this role includes Putney, Wimbledon, Epsom, Ham, Richmond, Twickenham, Weybridge, Sunbury, Banstead, Croydon, Reigate, Horley and surrounding. Please note only suitable cruise consultants with experience arranging cruises from a travel agent or tour operator will be contacted for the Cruise Consultant post.
Apr 30, 2026
Full time
Platinum Travel Recruitment are collaborating with a fabulous forward thinking cruise brand that offer Luxury Ocean, Expedition, and Specialist Cruises in unique and niche destinations worldwide. Due to remarkable growth, we are now seeking a Luxury Cruise Specialist to join our clients supportive and friendly cruise team, hybrid working. This is not just another cruise sales role our client has service-first approach to selling cruises with an agile leadership style fosters creativity, ownership, and rapid innovation across all levels of the business. The Luxury Cruise Specialist shall supported by a fresh and energising way of working. This exciting role is ideal for a cruise specialist from a cruise tour operator with strong ocean and expedition cruise knowledge seeking something a little different. Lucrative salary and commission, supportive team, cruise trips, pension, health care, career progression and many other benefits are on offer. Luxury Cruise Specialist Duties: Delivering a premium, personalised experience to clients that transforms the way cruises are booked and enjoyed. From itinerary selection and restaurant reservations to booking forms and online check-ins - is handled with precision and care. Build long-term relationships with clients offering personalised cruise recommendations and adding thoughtful touches that reflect their clients tastes. Serve as the cornerstone of client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role - it s a consultative, relationship-driven position. Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up. Oversee that all logistical elements - such as documentation, transfers, and special requests - are handled seamlessly from the client s perspective and with precision and care. Participate in regular training programmes, webinars, and partner workshops to refine expertise and stay at the forefront of cruise industry innovation. Luxury Cruise Specialist Essential Requirements: Hands-on experience in cruise sales is essential, with a consistent record of converting enquiries into bookings and achieving or surpassing sales targets. In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors. Exceptional verbal and written communication skills with the confidence to engage clients across phone, email, and digital channels in a professional yet personable manner. Luxury Cruise Specialist Benefits: Full-time 2 days a week office/3 days a week homeworking Competitive salary and commission structure Generous annual leave allowance Significant company discount for personal cruise bookings Opportunities to join familiarisation trips A collaborative, creative, and energising work environment Plus many more benefits Locations ideal for this role includes Putney, Wimbledon, Epsom, Ham, Richmond, Twickenham, Weybridge, Sunbury, Banstead, Croydon, Reigate, Horley and surrounding. Please note only suitable cruise consultants with experience arranging cruises from a travel agent or tour operator will be contacted for the Cruise Consultant post.
Property Sales Manager/ Luxury Property Developer / London / 45,000 base My client is a leading luxury property developer are seeking a Project Sales Manager to join the team working on a prime high development in London selling their luxury apartments. They are seeking an passionate sales professional who has exposure to the construction / property industry and experience with new home/off-plan sales. Role and Responsibilities: To guide sales consultants on the best way to sell to actively promote collaborative working to achieve best practice engagement across the entire team Conducting viewings both in person and virtually Generate potential sales leads by liaising with agents and following up with potential customers Progress reservations through to exchange Ensure all compliance is forms are competed to exchange and liaise with solicitors to ensure there are no delays Attend weekly sales meeting and action new marketing ideas Attend networking events Create and present marketing videos on the development to be sent out on all social channels To effectively manage a sales database to optimise sales opportunities and checking they are correct Essential Skills: Experienced in customer facing sales roles Experience in selling new home properties Construction / property experience is essential Excellent relationship building skills and questioning techniques Personable and professional Strong administration and IT skills Managerial skills Property Sales Manager/ Luxury Property Developer / London / 45,000 base
Apr 30, 2026
Full time
Property Sales Manager/ Luxury Property Developer / London / 45,000 base My client is a leading luxury property developer are seeking a Project Sales Manager to join the team working on a prime high development in London selling their luxury apartments. They are seeking an passionate sales professional who has exposure to the construction / property industry and experience with new home/off-plan sales. Role and Responsibilities: To guide sales consultants on the best way to sell to actively promote collaborative working to achieve best practice engagement across the entire team Conducting viewings both in person and virtually Generate potential sales leads by liaising with agents and following up with potential customers Progress reservations through to exchange Ensure all compliance is forms are competed to exchange and liaise with solicitors to ensure there are no delays Attend weekly sales meeting and action new marketing ideas Attend networking events Create and present marketing videos on the development to be sent out on all social channels To effectively manage a sales database to optimise sales opportunities and checking they are correct Essential Skills: Experienced in customer facing sales roles Experience in selling new home properties Construction / property experience is essential Excellent relationship building skills and questioning techniques Personable and professional Strong administration and IT skills Managerial skills Property Sales Manager/ Luxury Property Developer / London / 45,000 base
Travel Reservations Support Consultant Base Salary to 33,000 + Bonus and Great Benefits Hybrid - Surrey Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide. They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East. Our client has experienced a record year for revenue, growth and bookings, hence the expansion their reservations and sales team. They are now seeking a Travel Reservations Support Consultant role to join the team. This is a key role with a focus on administration, client relations and sales. Candidates must have previous travel experience gained with admin, customer services or reservations roles. This role is offered on a hybrid basis with the office based in Surrey. Travel Reservations Support Consultant Duties and Responsibilities Include: Keep all files, booking and client records fully up to date and processed in a timely manner, taking charge of the administration and upkeep of the team's bookings as a whole. Follow-up with adding flights to bookings out of date range. Manage booking and flight date moves, cancellations and refunds where required. Ensure client preferences, interests, details etc are up to date on client records. Create and send pre-departure documentation emails to agents and guests. Develop personal relationships with clients and suppliers. Call out to guests on their return home, both for service and customer retention. Maximise take-up of Future Cruise Benefit sales through these calls. Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution. Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate. Travel Reservations Support Consultant Duties and Responsibilities Include: Previous experience within the travel industry in an administration, customer services or reservations role is required Excellent prioritisation and organisational skills. A willingness to develop and improve all the above skills. Ability to work under pressure with a focus on attention to detail Travel Reservations Support Consultant Salary and Benefits: Base Salary to 33,000 + up to 10% bonus A complimentary 7 day cruise per year for you and a friend, partner, family member 23 Days Holidays + 8 bank holidays Educationals and ship visits Travel discounts Hybrid working Pension For a full confidential discussion on this Travel Reservations Support Consultant role, please apply and a member of the team will be in contact to discuss your application.
Apr 30, 2026
Full time
Travel Reservations Support Consultant Base Salary to 33,000 + Bonus and Great Benefits Hybrid - Surrey Our client is a market leading luxury cruise company offering some of the most unforgettable travel experience worldwide. They offer a bespoke high-end river cruise programme to destinations across Europe, Africa, Asia and the Middle East. Our client has experienced a record year for revenue, growth and bookings, hence the expansion their reservations and sales team. They are now seeking a Travel Reservations Support Consultant role to join the team. This is a key role with a focus on administration, client relations and sales. Candidates must have previous travel experience gained with admin, customer services or reservations roles. This role is offered on a hybrid basis with the office based in Surrey. Travel Reservations Support Consultant Duties and Responsibilities Include: Keep all files, booking and client records fully up to date and processed in a timely manner, taking charge of the administration and upkeep of the team's bookings as a whole. Follow-up with adding flights to bookings out of date range. Manage booking and flight date moves, cancellations and refunds where required. Ensure client preferences, interests, details etc are up to date on client records. Create and send pre-departure documentation emails to agents and guests. Develop personal relationships with clients and suppliers. Call out to guests on their return home, both for service and customer retention. Maximise take-up of Future Cruise Benefit sales through these calls. Assist with investigation into any Guest Relations challenges raised, bringing to a satisfactory resolution. Maximise revenue potential of each guest by upselling and/or cross-selling where appropriate. Travel Reservations Support Consultant Duties and Responsibilities Include: Previous experience within the travel industry in an administration, customer services or reservations role is required Excellent prioritisation and organisational skills. A willingness to develop and improve all the above skills. Ability to work under pressure with a focus on attention to detail Travel Reservations Support Consultant Salary and Benefits: Base Salary to 33,000 + up to 10% bonus A complimentary 7 day cruise per year for you and a friend, partner, family member 23 Days Holidays + 8 bank holidays Educationals and ship visits Travel discounts Hybrid working Pension For a full confidential discussion on this Travel Reservations Support Consultant role, please apply and a member of the team will be in contact to discuss your application.
Succeed Recruitment
Hammersmith And Fulham, London
We re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, or Birmingham office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary up to £45k DOE (location dependent) plus benefits. This role can be based out of West London or Birmingham on a hybrid basis. If this role is of interest to you, please apply online. Role of Ticketing & Aviation Manager: The main aspect of the role will be to oversee the ticket department on a daily basis. Queue management ensure all q s are kept up to date including: schedule changes, general, web, re-issues and q s are checked at the end of the day to ensure everything has been actioned for that day. Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes. Ensure tickets/re-issues are issued within the deadlines TINS reports are actioned daily, along with system interfacing monitored. Assist with GDS Relationship at operational level. Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL. Manage ADM & ACM process from start to finish. In conjunction with the training department conduct and help to co-ordinate airline training for reservations team. Manage relationships with E sales customers. Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed. Cover the OOH emergency line as part of a rota. Skills required for the role: Solid worldwide travel industry knowledge Excellent airline and fares knowledge GDS proficient Good communication skills Good attention to detail Strong customer focus Project Management and analytical kills If you re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now! Not for you? Then please visit our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contant Centre jobs
Apr 29, 2026
Full time
We re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, or Birmingham office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. The role will involve liaising with existing e-sales customers, reservations and airlines and will suit an analytical and GDS proficient travel industry professional. Previous experience in a similar role within the travel sector is essential, along with excellent worldwide airline and fares knowledge and a willingness to assist with out-of-hours cover. In return, our client can offer a competitive salary up to £45k DOE (location dependent) plus benefits. This role can be based out of West London or Birmingham on a hybrid basis. If this role is of interest to you, please apply online. Role of Ticketing & Aviation Manager: The main aspect of the role will be to oversee the ticket department on a daily basis. Queue management ensure all q s are kept up to date including: schedule changes, general, web, re-issues and q s are checked at the end of the day to ensure everything has been actioned for that day. Monitor schedule changes and ensure that agents/customers are advised of the changes. Make any alterations to bookings, update back-office systems to reflect the changes. Ensure tickets/re-issues are issued within the deadlines TINS reports are actioned daily, along with system interfacing monitored. Assist with GDS Relationship at operational level. Specialist Fare Management, to include cruise fares, NDC , I.T fares, e-global, corporate fares and one way ensure that they are loaded into all GDS systems to include Amadeus, GAL. Manage ADM & ACM process from start to finish. In conjunction with the training department conduct and help to co-ordinate airline training for reservations team. Manage relationships with E sales customers. Advise reservations and aftersales team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed. Cover the OOH emergency line as part of a rota. Skills required for the role: Solid worldwide travel industry knowledge Excellent airline and fares knowledge GDS proficient Good communication skills Good attention to detail Strong customer focus Project Management and analytical kills If you re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now! Not for you? Then please visit our website to see details of the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contant Centre jobs
Benefits: A day off for your birthday Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate Generous family friendly policies and allowances Teammate discount at Virgin Hotels and 20 other Virgin brands! Training and development including apprenticeships Teammate meals provided 4 x your salary life assurance policy Employee Assistance Program and Company sick pay Your mission: We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with our check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! What exactly you will be doing: Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Be the champion of maintaining the Virgin "Tone of Voice," culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions. Training, training, training! And more training! Did we mention you might be training? Use excellent communication skills with guests and staff including verbal, written and body language. Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc). Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent. Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Be creative and think outside the box to create memorable experiences for our guests. When needed support Atmosphere and F&B departments during night operations Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions. Background must-have: High school or equivalent education required Minimum of two years of Front Office experience. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient computer knowledge. Current right to work in the UK We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
Apr 28, 2026
Full time
Benefits: A day off for your birthday Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate Generous family friendly policies and allowances Teammate discount at Virgin Hotels and 20 other Virgin brands! Training and development including apprenticeships Teammate meals provided 4 x your salary life assurance policy Employee Assistance Program and Company sick pay Your mission: We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with our check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! What exactly you will be doing: Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Be the champion of maintaining the Virgin "Tone of Voice," culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions. Training, training, training! And more training! Did we mention you might be training? Use excellent communication skills with guests and staff including verbal, written and body language. Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc). Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent. Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Be creative and think outside the box to create memorable experiences for our guests. When needed support Atmosphere and F&B departments during night operations Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions. Background must-have: High school or equivalent education required Minimum of two years of Front Office experience. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient computer knowledge. Current right to work in the UK We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
Job Title: Reservations Administrator Location: Scottish Highlands (On-site) Salary: £25,000 - £32,000 per annum Job Type: Permanent & Full-time The Opportunity Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure. Key Responsibilities Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner Build and maintain strong relationships with travel agents and external booking partners Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences Maintain up-to-date knowledge of availability, packages, events and on-site activities Liaise with operational teams to support smooth pre-arrival planning and guest preparation Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential Previous experience in reservations, hospitality administration or a similar customer-focused role Strong organisational skills with exceptional attention to detail Confident written and verbal communication skills Experience using booking systems and Microsoft Office Ability to manage multiple enquiries and bookings simultaneously Desirable Experience working with luxury travel agents or tour operators Understanding of room yield, rate management and upselling techniques What s on Offer Salary: £25,000 - £32,000 per annum Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business Working Pattern: 45 hours per week, typically 09 00, including weekend working Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience About You Highly organised with a proactive, solutions-focused mindset Calm under pressure and able to manage a fast-paced workload Passionate about delivering exceptional service standards Commercially aware with strong attention to detail Apply Now For any questions ahead of applying - contact Lauren at Global Highland.
Apr 25, 2026
Full time
Job Title: Reservations Administrator Location: Scottish Highlands (On-site) Salary: £25,000 - £32,000 per annum Job Type: Permanent & Full-time The Opportunity Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure. Key Responsibilities Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner Build and maintain strong relationships with travel agents and external booking partners Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences Maintain up-to-date knowledge of availability, packages, events and on-site activities Liaise with operational teams to support smooth pre-arrival planning and guest preparation Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential Previous experience in reservations, hospitality administration or a similar customer-focused role Strong organisational skills with exceptional attention to detail Confident written and verbal communication skills Experience using booking systems and Microsoft Office Ability to manage multiple enquiries and bookings simultaneously Desirable Experience working with luxury travel agents or tour operators Understanding of room yield, rate management and upselling techniques What s on Offer Salary: £25,000 - £32,000 per annum Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business Working Pattern: 45 hours per week, typically 09 00, including weekend working Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience About You Highly organised with a proactive, solutions-focused mindset Calm under pressure and able to manage a fast-paced workload Passionate about delivering exceptional service standards Commercially aware with strong attention to detail Apply Now For any questions ahead of applying - contact Lauren at Global Highland.
Job Role: Reservation Agent/ Inbound Sales Representative for Selfdrive-UK Job Location: Chiswick, W4 London Pay: £30,000.00 per year Car & Van Subscription Sales-Focused Role Full-Time London Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We re Looking For We want someone who loves sales and enjoys winning business. You ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What s In It For You Competitive basic salary Bonus / commission structure Clear career progression opportunities Growing and ambitious business Supportive team culture Ongoing training and development If you re someone who enjoys closing deals, hitting targets and being rewarded for performance, we d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK
Apr 23, 2026
Full time
Job Role: Reservation Agent/ Inbound Sales Representative for Selfdrive-UK Job Location: Chiswick, W4 London Pay: £30,000.00 per year Car & Van Subscription Sales-Focused Role Full-Time London Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We re Looking For We want someone who loves sales and enjoys winning business. You ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What s In It For You Competitive basic salary Bonus / commission structure Clear career progression opportunities Growing and ambitious business Supportive team culture Ongoing training and development If you re someone who enjoys closing deals, hitting targets and being rewarded for performance, we d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK
Sales Advisor - New Homes Somerset Thursday to Monday, 10:30am-5:30pm Competitive Salary Permanent Immediate Start Available Acorn by Synergie is proud to be working with a respected, privately-owned housebuilder to recruit experienced Sales Advisors for new housing developments across Somerset. This is an excellent opportunity to join a well-established company in a customer-facing role where you'll play a key part in delivering a first-class homebuying experience from first enquiry to completion. Key Duties: Welcome and engage with prospective buyers on site. Carry out viewings and provide information on house types, specifications, and options. Sell optional upgrades to enhance customer homes. Manage all aspects of the sales process including reservations, exchanges and completions. Liaise with solicitors, mortgage advisers, and estate agents to progress sales. Ensure the CRM system is updated accurately and promptly. Work with the site team to ensure the sales complex and show homes are always presented to a high standard. Provide regular updates to customers throughout the sales process. Requirements: Previous experience in a new homes sales role is essential. Excellent communication and customer service skills. Highly organised with strong administration and IT capabilities. Ability to work independently as well as part of a team. Professional, friendly, and motivated attitude. Willingness to work weekends and Bank Holidays as required (with scheduled days off midweek). What We Offer: Competitive basic salary. Opportunity to work with a reputable housebuilder. Ongoing support and professional development. Beautifully presented developments with quality show homes. Immediate start available. Interested? Apply now or contact the Acorn by Synergie team today to discuss this fantastic opportunity in more detail! Acorn by Synergie acts as an employment agency for permanent recruitment.
Oct 08, 2025
Full time
Sales Advisor - New Homes Somerset Thursday to Monday, 10:30am-5:30pm Competitive Salary Permanent Immediate Start Available Acorn by Synergie is proud to be working with a respected, privately-owned housebuilder to recruit experienced Sales Advisors for new housing developments across Somerset. This is an excellent opportunity to join a well-established company in a customer-facing role where you'll play a key part in delivering a first-class homebuying experience from first enquiry to completion. Key Duties: Welcome and engage with prospective buyers on site. Carry out viewings and provide information on house types, specifications, and options. Sell optional upgrades to enhance customer homes. Manage all aspects of the sales process including reservations, exchanges and completions. Liaise with solicitors, mortgage advisers, and estate agents to progress sales. Ensure the CRM system is updated accurately and promptly. Work with the site team to ensure the sales complex and show homes are always presented to a high standard. Provide regular updates to customers throughout the sales process. Requirements: Previous experience in a new homes sales role is essential. Excellent communication and customer service skills. Highly organised with strong administration and IT capabilities. Ability to work independently as well as part of a team. Professional, friendly, and motivated attitude. Willingness to work weekends and Bank Holidays as required (with scheduled days off midweek). What We Offer: Competitive basic salary. Opportunity to work with a reputable housebuilder. Ongoing support and professional development. Beautifully presented developments with quality show homes. Immediate start available. Interested? Apply now or contact the Acorn by Synergie team today to discuss this fantastic opportunity in more detail! Acorn by Synergie acts as an employment agency for permanent recruitment.
Receptionist - London Join Our Prestigious Private Members' Club as a Receptionist / Reservation Agent The Rag, one of London's most distinguished private clubs, is seeking a personable and professional Receptionist / Reservation Agent to be the welcoming face of our exclusive establishment. Located at 36 Pall Mall in the heart of Mayfair, with stunning views over St James's Square, our club offers members a luxurious home away from home-familiar, comfortable, and inviting. THE RAG - ARMY & NAVY CLUB 36 Pall Mall, London SW1Y 5JN Our club proudly hosts members from around the globe, representing diverse backgrounds from both military and non-military sectors. We are committed to providing exceptional service and creating an elegant, discreet environment where every guest feels valued and cared for. Army and Navy Club Pall Mall, London Receptionist JOB DESCRIPTION Job Title: Receptionist Department: Front Hall Responsible to: Head Receptionist Location of Work: St James's, London (OnSite) Duration: Full time - Permanent Start Date: As soon as possible The Army and Navy Club also known as the Rag is one of London's most prestigious private clubs, welcoming members from around the globe, all walks of life and from both military and non-military backgrounds. The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair with views over St James's Square and offers members a luxury home from home that's familiar, comfortable and welcoming. ABOUT YOU: You are an experienced hospitality professional able to assist with Front Hall operations and provide excellent customer service. Your professionalism allows you to adhere to service standards during the shift. You are a capable multi-tasker, managing various duties from accounting and reporting to member requests and complaints. You enjoy the fast-pace of the front hall operations and understand the importance of service standards. As the Front Hall representative, you maintain a professional environment while on duty. Your interpersonal skills allow you to address member needs and troubleshoot issues. Attention to detail and service excellence are essential for you. The Front Hall Receptionist provides support to all members and guests of the club during the their stay. You will enforce the standards of excellence while on duty and ensure all Front Hall operations run smoothly. PURPOSE: To assist with all front office operations and provide excellent customer service to members and guests during the shift. Handle accounting, reporting, and other tasks accurately and efficiently. Address member and guest requests, complaints, and inquiries professionally and promptly. Represent club management on duty together with the other members of the team. Coordinate across departments to ensure smooth operations and fulfilment of member/guest needs. Deliver outstanding service experiences and interactions during their stay. Safeguard club members and guests, facilities, and assets throughout your shift. Uphold safety and security protocol. Support the Head Receptionist and front hall team in executing all operations and services. Flexibility is required for a 7-day operation, with a focus on ensuring adequate night shift coverage. DUTIES AND RESPONSIBILITIES: Front Desk Operations: Greet members and guests upon arrival and assist with check-ins / check-outs Provide members and guests with information and handle requests Keep front desk area tidy and organised Listen and respond to member queries and requests Accounting: Assist with end of shift reconciliations Prepare bills for departing members and guests Support accurate and timely night audit Record all room reservations in reservations database Ensure correct room allocation Maintain clear records of member bookings Administration: Respond professionally to member and guest complaints and issues Maintain awareness of nightly arrivals/activities Uphold excellent service standards Be aware of club activities and visiting guests Safety/Security: Adhere to all fire safety procedures Report any suspicious behaviour or safety hazards Support secure storage of member valuables Team Support: Provide assistance to night management as needed Support cross-departmental coordination Assist with training new night staff Liaise with departments to address issues General: Perform occasional tasks outside of routine duties Be fully conversant with club rules and policies Liaise with porters on parking and other matters RECEPTIONIST QUALIFICATIONS AND SKILLS: 1-2 years' experience in customer service or hospitality Strong communication skills Ability to learn club systems and software Exceptional customer service skills Basic computer knowledge Comfort working independently and with minimal supervision Service focused Able to multi-task in a fast paced environment PREREQUISITIES: Well presented with excellent interpersonal and communication skills. Proactive and highly organised, capable and flexible. Confident & approachable Computer literacy, administrative skills Have excellent multi-tasking skills Customer service orientation Attention to detail and accuracy Ability to handle stress and stay calm under pressure Conflict resolution skills, decision making and judgment skills Team work, flexible regarding work schedules Ability to respond appropriately to diverse customers and guests EXPERIENCE: Previous Front Office experience in a Mid-scale or Luxury property is required. Previous customer service and general computer experience required. Employee Benefits: Progression within the role Additional holidays during the Christmas break Interest-free season ticket loan Long service award scheme Retirement Gift Scheme Flow: Online Training Uniform and laundry service Free meals on duty Free eye test and glasses vouchers Additional services: Generous Pension scheme EAP & Employee wellbeing services Chairman's Staff Fund
Oct 04, 2025
Full time
Receptionist - London Join Our Prestigious Private Members' Club as a Receptionist / Reservation Agent The Rag, one of London's most distinguished private clubs, is seeking a personable and professional Receptionist / Reservation Agent to be the welcoming face of our exclusive establishment. Located at 36 Pall Mall in the heart of Mayfair, with stunning views over St James's Square, our club offers members a luxurious home away from home-familiar, comfortable, and inviting. THE RAG - ARMY & NAVY CLUB 36 Pall Mall, London SW1Y 5JN Our club proudly hosts members from around the globe, representing diverse backgrounds from both military and non-military sectors. We are committed to providing exceptional service and creating an elegant, discreet environment where every guest feels valued and cared for. Army and Navy Club Pall Mall, London Receptionist JOB DESCRIPTION Job Title: Receptionist Department: Front Hall Responsible to: Head Receptionist Location of Work: St James's, London (OnSite) Duration: Full time - Permanent Start Date: As soon as possible The Army and Navy Club also known as the Rag is one of London's most prestigious private clubs, welcoming members from around the globe, all walks of life and from both military and non-military backgrounds. The Club is a hidden gem, situated at 36 Pall Mall in the heart of Mayfair with views over St James's Square and offers members a luxury home from home that's familiar, comfortable and welcoming. ABOUT YOU: You are an experienced hospitality professional able to assist with Front Hall operations and provide excellent customer service. Your professionalism allows you to adhere to service standards during the shift. You are a capable multi-tasker, managing various duties from accounting and reporting to member requests and complaints. You enjoy the fast-pace of the front hall operations and understand the importance of service standards. As the Front Hall representative, you maintain a professional environment while on duty. Your interpersonal skills allow you to address member needs and troubleshoot issues. Attention to detail and service excellence are essential for you. The Front Hall Receptionist provides support to all members and guests of the club during the their stay. You will enforce the standards of excellence while on duty and ensure all Front Hall operations run smoothly. PURPOSE: To assist with all front office operations and provide excellent customer service to members and guests during the shift. Handle accounting, reporting, and other tasks accurately and efficiently. Address member and guest requests, complaints, and inquiries professionally and promptly. Represent club management on duty together with the other members of the team. Coordinate across departments to ensure smooth operations and fulfilment of member/guest needs. Deliver outstanding service experiences and interactions during their stay. Safeguard club members and guests, facilities, and assets throughout your shift. Uphold safety and security protocol. Support the Head Receptionist and front hall team in executing all operations and services. Flexibility is required for a 7-day operation, with a focus on ensuring adequate night shift coverage. DUTIES AND RESPONSIBILITIES: Front Desk Operations: Greet members and guests upon arrival and assist with check-ins / check-outs Provide members and guests with information and handle requests Keep front desk area tidy and organised Listen and respond to member queries and requests Accounting: Assist with end of shift reconciliations Prepare bills for departing members and guests Support accurate and timely night audit Record all room reservations in reservations database Ensure correct room allocation Maintain clear records of member bookings Administration: Respond professionally to member and guest complaints and issues Maintain awareness of nightly arrivals/activities Uphold excellent service standards Be aware of club activities and visiting guests Safety/Security: Adhere to all fire safety procedures Report any suspicious behaviour or safety hazards Support secure storage of member valuables Team Support: Provide assistance to night management as needed Support cross-departmental coordination Assist with training new night staff Liaise with departments to address issues General: Perform occasional tasks outside of routine duties Be fully conversant with club rules and policies Liaise with porters on parking and other matters RECEPTIONIST QUALIFICATIONS AND SKILLS: 1-2 years' experience in customer service or hospitality Strong communication skills Ability to learn club systems and software Exceptional customer service skills Basic computer knowledge Comfort working independently and with minimal supervision Service focused Able to multi-task in a fast paced environment PREREQUISITIES: Well presented with excellent interpersonal and communication skills. Proactive and highly organised, capable and flexible. Confident & approachable Computer literacy, administrative skills Have excellent multi-tasking skills Customer service orientation Attention to detail and accuracy Ability to handle stress and stay calm under pressure Conflict resolution skills, decision making and judgment skills Team work, flexible regarding work schedules Ability to respond appropriately to diverse customers and guests EXPERIENCE: Previous Front Office experience in a Mid-scale or Luxury property is required. Previous customer service and general computer experience required. Employee Benefits: Progression within the role Additional holidays during the Christmas break Interest-free season ticket loan Long service award scheme Retirement Gift Scheme Flow: Online Training Uniform and laundry service Free meals on duty Free eye test and glasses vouchers Additional services: Generous Pension scheme EAP & Employee wellbeing services Chairman's Staff Fund
