At HF we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors. So, if you want to experience what life is like at HF, take a look at our Junior Associate vacancy within our Construction & Procurement Law Team. The team is filled with experienced professionals working in an engaging and friendly environment. Our people pride themselves on making an impact through providing an excellent, results and solutions focussed service to our clients. What do I need? You will have completed a degree in construction, engineering, or quantity surveying; and have a keen interest in specialising in construction and procurement law. To be successful in this role, you will have: A strong academic background in a construction/legal related field; An excellent track record in your primary discipline with supporting references; A sound commercial knowledge and keen interest in the legal aspects of the construction industry; Excellent written and oral communication skills; An ability to work both independently and as part of a team; An ability to meet deadlines efficiently and to communicate effectively with clients and colleagues at every stage; and A strong desire to develop a career with an ambitious firm. In addition to the above, the following attributes would be advantageous: Construction and/or procurement experience; A willingness to work throughout Ireland and the UK including periods supporting the companies Belfast, London and Maidstone offices on short notice; A high level of IT awareness, must be proficient in the use of all Microsoft Office Packages; and A full driving licence. What will I be doing? Our construction law practice comprises engineers, quantity surveyors, lawyers, and non-practising barristers. Our holistic approach gives us the expertise to advise clients in construction law, engineering, and related industries. From our offices in London, Maidstone, Dublin and Belfast, our team provide a comprehensive service for contentious and non-contentious construction law and procurement matters. The role of a Junior Associate will entail supporting senior staff on: Arbitrations, mediations, conciliations, adjudications, litigations and other ADR processes; Contract drafting, negotiation and management advice particularly NEC4 and JCT; Claims analysis and negotiation; Producing letters, legal documents, tender documents and contracts; Producing claim and defence documents; Design and delivery of training programmes; and All aspects of practice development. What's in it for you? We are not your stereotypical law firm. We offer flexible working and have a relaxed dress code, so you can be yourself at work. Hybrid working and flexible working hours are available to allow you to have a great work/life balance. We continue to place a firm emphasis on investing in our people, we are always looking to invest and grow our people by providing lots of training and development opportunities. We're always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you'll have access to, as part of our team: 25 days' annual leave (in addition to public holidays), increasing to 30 days with service Company pension scheme Enhanced parental leave Cycle to Work scheme Life insurance and income protection Employee Assistance Programme & Digital GP service Season ticket loans HF Discount Hub Electrical Vehicle Allowance About the company HF is one of the UK's leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK's 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs and Credit Hire. Over the past 5 years, HF has expanded rapidly, significantly investing in its people, and adding commercial services to our traditional insurance client base. We are an ambitious, independent, national law firm which genuinely does things differently with a forward-thinking innovative approach that is built around our clients' needs - not our own! Sounds great? To apply Ready to apply? Please follow the links below! As an equal opportunities' employer, we are enthusiastic about inclusive hiring approaches. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.
Apr 30, 2026
Full time
At HF we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors. So, if you want to experience what life is like at HF, take a look at our Junior Associate vacancy within our Construction & Procurement Law Team. The team is filled with experienced professionals working in an engaging and friendly environment. Our people pride themselves on making an impact through providing an excellent, results and solutions focussed service to our clients. What do I need? You will have completed a degree in construction, engineering, or quantity surveying; and have a keen interest in specialising in construction and procurement law. To be successful in this role, you will have: A strong academic background in a construction/legal related field; An excellent track record in your primary discipline with supporting references; A sound commercial knowledge and keen interest in the legal aspects of the construction industry; Excellent written and oral communication skills; An ability to work both independently and as part of a team; An ability to meet deadlines efficiently and to communicate effectively with clients and colleagues at every stage; and A strong desire to develop a career with an ambitious firm. In addition to the above, the following attributes would be advantageous: Construction and/or procurement experience; A willingness to work throughout Ireland and the UK including periods supporting the companies Belfast, London and Maidstone offices on short notice; A high level of IT awareness, must be proficient in the use of all Microsoft Office Packages; and A full driving licence. What will I be doing? Our construction law practice comprises engineers, quantity surveyors, lawyers, and non-practising barristers. Our holistic approach gives us the expertise to advise clients in construction law, engineering, and related industries. From our offices in London, Maidstone, Dublin and Belfast, our team provide a comprehensive service for contentious and non-contentious construction law and procurement matters. The role of a Junior Associate will entail supporting senior staff on: Arbitrations, mediations, conciliations, adjudications, litigations and other ADR processes; Contract drafting, negotiation and management advice particularly NEC4 and JCT; Claims analysis and negotiation; Producing letters, legal documents, tender documents and contracts; Producing claim and defence documents; Design and delivery of training programmes; and All aspects of practice development. What's in it for you? We are not your stereotypical law firm. We offer flexible working and have a relaxed dress code, so you can be yourself at work. Hybrid working and flexible working hours are available to allow you to have a great work/life balance. We continue to place a firm emphasis on investing in our people, we are always looking to invest and grow our people by providing lots of training and development opportunities. We're always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you'll have access to, as part of our team: 25 days' annual leave (in addition to public holidays), increasing to 30 days with service Company pension scheme Enhanced parental leave Cycle to Work scheme Life insurance and income protection Employee Assistance Programme & Digital GP service Season ticket loans HF Discount Hub Electrical Vehicle Allowance About the company HF is one of the UK's leading providers of legal and handling services to the insurance and commercial sectors. Established in 1969, the firm currently provides legal services to 12 of the UK's 20 largest insurers in specialist areas such as Counter Fraud, Large & Catastrophic Injury, Motor, Disease, Casualty, Aviation, Recoveries, Costs and Credit Hire. Over the past 5 years, HF has expanded rapidly, significantly investing in its people, and adding commercial services to our traditional insurance client base. We are an ambitious, independent, national law firm which genuinely does things differently with a forward-thinking innovative approach that is built around our clients' needs - not our own! Sounds great? To apply Ready to apply? Please follow the links below! As an equal opportunities' employer, we are enthusiastic about inclusive hiring approaches. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll do our best to support you.
Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service Manage customer queries across phone, email, and other channels in line with KPIs Respond to pre-order questions on product specs and availability Handle post-order queries including payment, delivery, stock, and invoicing Process warranties, returns, and credits efficiently and accurately Monitor orders across multiple systems, ensuring smooth processing Carry out daily fraud and order checks, flagging and resolving any issues Use multiple systems to manage queries and workflows Collaborate with internal teams to resolve issues and improve processes About You: Passionate about delivering excellent customer service Comfortable working in a fast-paced, high-volume environment Highly organised with strong attention to detail Able to prioritise, multitask, and manage time effectively A proactive team player with a positive attitude Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial) Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I d love to speak to you! Find out more about our available opportunities or how we can help you further your career contact us today. Email: (url removed) Phone: (phone number removed) We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy .
Apr 30, 2026
Full time
Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role: Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service Manage customer queries across phone, email, and other channels in line with KPIs Respond to pre-order questions on product specs and availability Handle post-order queries including payment, delivery, stock, and invoicing Process warranties, returns, and credits efficiently and accurately Monitor orders across multiple systems, ensuring smooth processing Carry out daily fraud and order checks, flagging and resolving any issues Use multiple systems to manage queries and workflows Collaborate with internal teams to resolve issues and improve processes About You: Passionate about delivering excellent customer service Comfortable working in a fast-paced, high-volume environment Highly organised with strong attention to detail Able to prioritise, multitask, and manage time effectively A proactive team player with a positive attitude Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial) Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I d love to speak to you! Find out more about our available opportunities or how we can help you further your career contact us today. Email: (url removed) Phone: (phone number removed) We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy .
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Apr 30, 2026
Full time
Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm(on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry. The Ability to deal with challenging customers and third party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.
Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
Apr 30, 2026
Full time
Job Title: Credit Hire Handler Location: Sevenoaks or Liverpool with hybrid working Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm About The Role: Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement. This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration. What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression A Few Things to Know Before You Apply If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.
This role provides high-level technical surveying and defect diagnosis to support a major housing association's maintenance division in delivering quality repairs across West London and surrounding regions. You will blend expert specification writing and project management with commercial oversight, ensuring budgets and contractors are managed effectively to enhance resident safety and satisfaction. Client Details One of the UK's most successful social enterprises and leading housing associations, managing a diverse portfolio of homes across London and the South East. Driven by a social mission, the organisation is dedicated to providing high-quality, affordable homes and creating communities where people can thrive. As the Direct Maintenance (DM) division continues to evolve, they are seeking a technically proficient Building Surveyor to provide specialist support in repairs, maintenance, and defect management. This role is central to a commitment to resident safety and satisfaction, ensuring assets are maintained to the highest standards through rigorous technical oversight and collaborative project management. The organisation champions a culture of accountability and excellence, offering a supportive environment where surveyors can see the tangible impact of their work on residents' lives. Description Technical Inspections & Defect Management: Conduct detailed property surveys and specialist inspections to identify building defects, latent issues, and dilapidations, specifically managing damp and mould cases. Project Specification: Prepare robust technical specifications and itemised work orders using NHF Schedules of Rates (SORs) for tenders, insurance claims, and remedial works. Contract Management: Oversee works to completion, ensuring contractors adhere to quality standards, project timelines, and value-for-money principles. Financial Oversight: Manage delegated project budgets ranging from 5k to 100k, providing accurate cost projections and supporting the variation approval process. Collaborative Liaison: Partner with internal teams-including Housing Services, Development Aftercare, and Legal-to ensure a seamless repairs service across the West region. External Stakeholder Management: Act as a key point of contact for insurers, loss adjusters, and external consultants on complex claims, fire, flood, or theft-related works. Compliance & Risk: Ensure all works comply with statutory and regulatory provisions, maintaining a sharp focus on Health & Safety, lone working protocols, and fraud prevention. Disrepair Resolution: Support the management of legal disrepair claims, utilizing the Disrepair Protocol and addressing Councillor or MP enquiries through to resolution. Data & Reporting: Maintain accurate records within property databases to track contractor performance, complaints, and service outturns. Mentorship & Support: Provide expert technical advice to Maintenance Managers and Supervisors, fostering a culture of continuous improvement and commercial awareness. Profile Experience: Extensive repairs surveying experience, ideally within a Housing Association or Local Authority environment, with a strong background in varied housing stock. Technical Knowledge: Excellent understanding of modern and traditional building construction methods and a proven ability to diagnose complex defects. Qualifications: HNC/HND in a related discipline or a degree in Building Surveying. Professional membership (MRICS or MCIOB) or CEng status is highly desirable. Regulatory Awareness: Strong understanding of contract law, housing law, and general Health & Safety practices. Commercial Acumen: Experience in monitoring financial budgets and delivering high-quality, efficient housing services through the use of NHF SORs. Interpersonal Skills: Exceptional communication and negotiation talents, capable of influencing stakeholders and managing resident expectations with empathy. Mindset: A problem-solver who takes ownership of tasks, manages conflict effectively, and thrives in an agile, site-based environment. IT Literacy: Proficient in the Microsoft Office suite (specifically advanced Excel) and comfortable using complex property management databases. Job Offer Competitive Compensation: Salary up to 52,000 per annum plus an Essential Car User allowance of 1,300. Generous Benefits: An industry-leading pension plan (up to 12% total contribution), 28 days holiday, and a comprehensive health cash plan. Agile Working: A modern, flexible model with 20%-40% of time spent at the reporting hub or site, providing autonomy over your schedule. Professional Development: Significant commitment to CPD and a clear pathway for career progression within a large-scale, expanding organisation. Purpose-Driven Work: High-level responsibility where your technical expertise directly improves the health and security of diverse communities. Supportive Culture: Access to a collaborative ecosystem of in-house specialists, volunteering days, and a robust Employee Assistance Programme.
Apr 30, 2026
Full time
This role provides high-level technical surveying and defect diagnosis to support a major housing association's maintenance division in delivering quality repairs across West London and surrounding regions. You will blend expert specification writing and project management with commercial oversight, ensuring budgets and contractors are managed effectively to enhance resident safety and satisfaction. Client Details One of the UK's most successful social enterprises and leading housing associations, managing a diverse portfolio of homes across London and the South East. Driven by a social mission, the organisation is dedicated to providing high-quality, affordable homes and creating communities where people can thrive. As the Direct Maintenance (DM) division continues to evolve, they are seeking a technically proficient Building Surveyor to provide specialist support in repairs, maintenance, and defect management. This role is central to a commitment to resident safety and satisfaction, ensuring assets are maintained to the highest standards through rigorous technical oversight and collaborative project management. The organisation champions a culture of accountability and excellence, offering a supportive environment where surveyors can see the tangible impact of their work on residents' lives. Description Technical Inspections & Defect Management: Conduct detailed property surveys and specialist inspections to identify building defects, latent issues, and dilapidations, specifically managing damp and mould cases. Project Specification: Prepare robust technical specifications and itemised work orders using NHF Schedules of Rates (SORs) for tenders, insurance claims, and remedial works. Contract Management: Oversee works to completion, ensuring contractors adhere to quality standards, project timelines, and value-for-money principles. Financial Oversight: Manage delegated project budgets ranging from 5k to 100k, providing accurate cost projections and supporting the variation approval process. Collaborative Liaison: Partner with internal teams-including Housing Services, Development Aftercare, and Legal-to ensure a seamless repairs service across the West region. External Stakeholder Management: Act as a key point of contact for insurers, loss adjusters, and external consultants on complex claims, fire, flood, or theft-related works. Compliance & Risk: Ensure all works comply with statutory and regulatory provisions, maintaining a sharp focus on Health & Safety, lone working protocols, and fraud prevention. Disrepair Resolution: Support the management of legal disrepair claims, utilizing the Disrepair Protocol and addressing Councillor or MP enquiries through to resolution. Data & Reporting: Maintain accurate records within property databases to track contractor performance, complaints, and service outturns. Mentorship & Support: Provide expert technical advice to Maintenance Managers and Supervisors, fostering a culture of continuous improvement and commercial awareness. Profile Experience: Extensive repairs surveying experience, ideally within a Housing Association or Local Authority environment, with a strong background in varied housing stock. Technical Knowledge: Excellent understanding of modern and traditional building construction methods and a proven ability to diagnose complex defects. Qualifications: HNC/HND in a related discipline or a degree in Building Surveying. Professional membership (MRICS or MCIOB) or CEng status is highly desirable. Regulatory Awareness: Strong understanding of contract law, housing law, and general Health & Safety practices. Commercial Acumen: Experience in monitoring financial budgets and delivering high-quality, efficient housing services through the use of NHF SORs. Interpersonal Skills: Exceptional communication and negotiation talents, capable of influencing stakeholders and managing resident expectations with empathy. Mindset: A problem-solver who takes ownership of tasks, manages conflict effectively, and thrives in an agile, site-based environment. IT Literacy: Proficient in the Microsoft Office suite (specifically advanced Excel) and comfortable using complex property management databases. Job Offer Competitive Compensation: Salary up to 52,000 per annum plus an Essential Car User allowance of 1,300. Generous Benefits: An industry-leading pension plan (up to 12% total contribution), 28 days holiday, and a comprehensive health cash plan. Agile Working: A modern, flexible model with 20%-40% of time spent at the reporting hub or site, providing autonomy over your schedule. Professional Development: Significant commitment to CPD and a clear pathway for career progression within a large-scale, expanding organisation. Purpose-Driven Work: High-level responsibility where your technical expertise directly improves the health and security of diverse communities. Supportive Culture: Access to a collaborative ecosystem of in-house specialists, volunteering days, and a robust Employee Assistance Programme.
Lead Data Scientist - Financial Crime (Consulting Environment) Salary: 90,000 - 120,000 + bonus + benefits Location: London (Hybrid - 2-3 days per week) We are currently looking for a Lead Data Scientist to join a growing, specialist consultancy within the financial services space. This role sits within a high-performing and collaborative team, supporting a range of organisations across banking, fintech, and payments. As a Lead Data Scientist, you will work closely with senior stakeholders to deliver data-led solutions focused on risk, fraud, and financial crime. The Lead Data Scientist will play a key role in leading projects end-to-end, combining strong analytical capability with stakeholder engagement. This is an important hire for the business as they continue to expand their data offering and support clients with increasingly complex challenges. The Opportunity This role offers a blend of hands-on data work and strategic input, ideal for someone looking to move into a more consultative environment while remaining close to the technology. You will be responsible for: Leading data-focused projects across financial crime and fraud Analysing large datasets to identify trends, risks, and opportunities Supporting the design and improvement of monitoring and detection processes Working closely with business and technical stakeholders to deliver solutions Translating data insights into clear, actionable recommendations Supporting junior team members and contributing to overall project delivery Contributing to broader initiatives across the business where relevant What sets this apart: A mix of data science, analytics, and stakeholder engagement Exposure to a variety of clients and challenges Opportunity to influence how data is used to manage risk A pathway into a more strategic and advisory-led role What's in it for you? Competitive salary ( 85,000 - 110,000) + bonus Hybrid working Ongoing training and development Clear progression opportunities Exposure to a range of projects and clients Supportive and collaborative team environment Skills and Experience Strong background in data, analytics, or data science Experience working within financial services, risk, or fraud-related domains Ability to work with stakeholders and communicate insights effectively Experience working with modern data tools and technologies If you would like to be considered for the Lead Data Scientist Role, please apply below with your CV.
Apr 29, 2026
Full time
Lead Data Scientist - Financial Crime (Consulting Environment) Salary: 90,000 - 120,000 + bonus + benefits Location: London (Hybrid - 2-3 days per week) We are currently looking for a Lead Data Scientist to join a growing, specialist consultancy within the financial services space. This role sits within a high-performing and collaborative team, supporting a range of organisations across banking, fintech, and payments. As a Lead Data Scientist, you will work closely with senior stakeholders to deliver data-led solutions focused on risk, fraud, and financial crime. The Lead Data Scientist will play a key role in leading projects end-to-end, combining strong analytical capability with stakeholder engagement. This is an important hire for the business as they continue to expand their data offering and support clients with increasingly complex challenges. The Opportunity This role offers a blend of hands-on data work and strategic input, ideal for someone looking to move into a more consultative environment while remaining close to the technology. You will be responsible for: Leading data-focused projects across financial crime and fraud Analysing large datasets to identify trends, risks, and opportunities Supporting the design and improvement of monitoring and detection processes Working closely with business and technical stakeholders to deliver solutions Translating data insights into clear, actionable recommendations Supporting junior team members and contributing to overall project delivery Contributing to broader initiatives across the business where relevant What sets this apart: A mix of data science, analytics, and stakeholder engagement Exposure to a variety of clients and challenges Opportunity to influence how data is used to manage risk A pathway into a more strategic and advisory-led role What's in it for you? Competitive salary ( 85,000 - 110,000) + bonus Hybrid working Ongoing training and development Clear progression opportunities Exposure to a range of projects and clients Supportive and collaborative team environment Skills and Experience Strong background in data, analytics, or data science Experience working within financial services, risk, or fraud-related domains Ability to work with stakeholders and communicate insights effectively Experience working with modern data tools and technologies If you would like to be considered for the Lead Data Scientist Role, please apply below with your CV.
Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.
Apr 29, 2026
Contractor
Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 28, 2026
Contractor
We're recruiting an experienced Housing Benefits Officer to join a busy Revenues and Benefits service delivering vital financial support to vulnerable residents within a local authority environment. This role sits within a high-performing Housing Benefits team responsible for administering Housing Benefit and Council Tax Support for approximately 20,000 households. The successful candidate will manage complex assessments, support overpayment recovery processes, and ensure all work is delivered accurately, efficiently and in line with current legislation and best practice. The Role - Assess and process Housing Benefit and Council Tax Support claims in line with legislation, policy and performance targets - Carry out complex financial assessments including self-employed applicants, students and vulnerable households - Process changes in circumstances, revisions, reviews and interventions accurately and within agreed timescales - Assess and implement Discretionary Housing Payments, backdating requests and underlying entitlement decisions - Identify, calculate and recover overpaid benefits, supporting the council's overpayment recovery objectives - Recommend appeals for referral to Tribunal services where appropriate - Work proactively to minimise fraud and ensure all assessments comply with verification standards - Liaise with internal departments including Revenues, Housing, Finance and customer service teams to ensure effective service delivery - Work with external stakeholders including landlords and the Department for Work and Pensions - Provide advice and guidance to residents regarding Housing Benefits, Council Tax Support and wider welfare benefits - Handle difficult or sensitive customer interactions professionally and empathetically - Attend home visits where required to gather or verify information - Maintain accurate records and ensure all casework is completed in line with council policies and procedures - Support service improvement initiatives and contribute to maintaining high performance and quality standards - Assist with training and knowledge sharing across the team where required Key Requirements - Extensive current knowledge of Housing Benefit and Council Tax Support legislation and procedures - Strong practical experience assessing Housing Benefit and Council Tax Support claims within a local authority or similar back-office environment - Experience processing complex benefit calculations and changes in circumstances - Good understanding of overpayment recovery, appeals and fraud prevention processes - Excellent communication skills, both written and verbal - Ability to deal effectively with vulnerable or challenging customers in a professional manner - Strong organisational skills with the ability to manage workloads and meet performance targets - Good IT skills including experience using housing benefits systems and Microsoft Office packages - Ability to work independently and collaboratively within a team environment - Understanding of data protection, verification standards and compliance requirements - GCSE-level numeracy and literacy or equivalent experience - Willingness to undertake home visits where required What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Benefits Officers, Revenues & Benefits professionals and Welfare Assessment Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Apr 27, 2026
Full time
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Python Software Developer Permanent Hybrid Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Apr 27, 2026
Full time
Python Software Developer Permanent Hybrid Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Overview Head of Third Party Damage (Claims ERS) Grade: 2 Reporting to: Head of Claims, ERS Location: London About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. The role The Head of Third Party Claims is responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions, from Agriculture to Prestige vehicles. Key responsibilities Ensuring fair customer outcomes and compliance with internal policies, legal standards, and regulatory requirements. Driving cost control throughout the claims lifecycle across all elements of Third Party claims spend. Identifying and developing commercial opportunities through market, legal, and technical insight. Owning and influencing key elements of the third-party claims supply chain costs. Driving claims digitalisation and automation initiatives. This role sits within a market-leading central technical function focused on customer outcomes, indemnity control and case reserving adequacy. It requires the ability to develop and implement strategy based on detailed financial analysis, with a focus on performance improvement and proactive management of risks, threats, and opportunities related to claims leakage. Key responsibilities Develop and deliver the strategic vision for third party motor claims to align with the overall claims strategy. Drive innovation using data analytics, technology and process optimisation. Oversee and support the effective management of complex and high value claims and processes with technical, regulatory or financial implications. Build influential relationships with external partners including repair networks, solicitors, the General Terms of Agreement (GTA) committee, Credit Hire Organisation's (CHO's) and third party insurers. Monitor management information, analyse and manage performance. Additionally ensure partners represent the ERS values and that the ERS brand is protected in relation to their actions including but not limited to Consumer Duty, Operational Resilience, Lloyds Oversight principles and other legal and regulatory requirements. Manage claims budgets, expense ratios and indemnity spend to ensure financial targets are met. Initiate indemnity control and operational effectiveness initiatives with sound business cases, tracking post implementation performance. Engage, lead and coach the third-party claims management team to achieve operational excellence and seek opportunity for continuous improvement. Ensure effective management of case reserving in accordance with the company's published reserving policy. Contribute to review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with a good understanding of working practices and developments in the Claims function. Collaborate with internal business partners to improve insight of performance using management information and identify and deploy remedial and opportunistic actions. Use analysis to draft reports, support the preparation of executive and board packs and provide insight to financial performance of the portfolio to Underwriting, Actuarial and Finance. Provide proactive diagnosis of trends and areas for improvement with a focus on clarity, accuracy and strategic relevance. Counter the impact of fraud on claims by developing and adopting appropriate strategies in conjunction with the Fraud Team. Essential qualifications, skills, and experience Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends. Proven ability to deliver on key goals and drive measurable performance improvements within tight timeframes. In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks. Experience of working with actuarial development triangles. Skilled in producing professional, well-structured, and accurate reports suitable for formal committee review, within set deadlines. Track record of delivering a strategic review of credit hire controls and initiatives to improve the customer experience and enhance controls on indemnity spend. Desirable qualifications, skills, and experience Demonstrable experience in leading claims automation initiatives or driving digital transformation within a claims environment. Desirable behavioural attributes High level of numeracy and analytical skills, with the ability to interpret data and identify underlying trends that support sound judgment within decision-making Innovative approach to problem solving Maintains a strategic perspective Strong commercial awareness with a clear understanding of portfolio performance across both Claims and Underwriting functions. Flexible leadership style, with a passion for coaching and developing team members to support personal growth. Ability to build effective internal and external relationships. Excellent communication, negotiation, and stakeholder engagement capabilities. Results-driven, with a focus on identifying opportunities for improvement and delivering enhanced outcomes. Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Apr 26, 2026
Full time
Overview Head of Third Party Damage (Claims ERS) Grade: 2 Reporting to: Head of Claims, ERS Location: London About us ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK's largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs. Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world's fastest expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. The role The Head of Third Party Claims is responsible for leading, developing, and managing the end-to-end third- party claims journey. This includes strategic oversight of operational performance, technical excellence, and service delivery across all third-party claims functions, from Agriculture to Prestige vehicles. Key responsibilities Ensuring fair customer outcomes and compliance with internal policies, legal standards, and regulatory requirements. Driving cost control throughout the claims lifecycle across all elements of Third Party claims spend. Identifying and developing commercial opportunities through market, legal, and technical insight. Owning and influencing key elements of the third-party claims supply chain costs. Driving claims digitalisation and automation initiatives. This role sits within a market-leading central technical function focused on customer outcomes, indemnity control and case reserving adequacy. It requires the ability to develop and implement strategy based on detailed financial analysis, with a focus on performance improvement and proactive management of risks, threats, and opportunities related to claims leakage. Key responsibilities Develop and deliver the strategic vision for third party motor claims to align with the overall claims strategy. Drive innovation using data analytics, technology and process optimisation. Oversee and support the effective management of complex and high value claims and processes with technical, regulatory or financial implications. Build influential relationships with external partners including repair networks, solicitors, the General Terms of Agreement (GTA) committee, Credit Hire Organisation's (CHO's) and third party insurers. Monitor management information, analyse and manage performance. Additionally ensure partners represent the ERS values and that the ERS brand is protected in relation to their actions including but not limited to Consumer Duty, Operational Resilience, Lloyds Oversight principles and other legal and regulatory requirements. Manage claims budgets, expense ratios and indemnity spend to ensure financial targets are met. Initiate indemnity control and operational effectiveness initiatives with sound business cases, tracking post implementation performance. Engage, lead and coach the third-party claims management team to achieve operational excellence and seek opportunity for continuous improvement. Ensure effective management of case reserving in accordance with the company's published reserving policy. Contribute to review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with a good understanding of working practices and developments in the Claims function. Collaborate with internal business partners to improve insight of performance using management information and identify and deploy remedial and opportunistic actions. Use analysis to draft reports, support the preparation of executive and board packs and provide insight to financial performance of the portfolio to Underwriting, Actuarial and Finance. Provide proactive diagnosis of trends and areas for improvement with a focus on clarity, accuracy and strategic relevance. Counter the impact of fraud on claims by developing and adopting appropriate strategies in conjunction with the Fraud Team. Essential qualifications, skills, and experience Extensive experience in motor claims management, with a thorough understanding of claims processes and current market trends. Proven ability to deliver on key goals and drive measurable performance improvements within tight timeframes. In-depth technical expertise in motor liability, credit hire, personal injury, and relevant legal and regulatory frameworks. Experience of working with actuarial development triangles. Skilled in producing professional, well-structured, and accurate reports suitable for formal committee review, within set deadlines. Track record of delivering a strategic review of credit hire controls and initiatives to improve the customer experience and enhance controls on indemnity spend. Desirable qualifications, skills, and experience Demonstrable experience in leading claims automation initiatives or driving digital transformation within a claims environment. Desirable behavioural attributes High level of numeracy and analytical skills, with the ability to interpret data and identify underlying trends that support sound judgment within decision-making Innovative approach to problem solving Maintains a strategic perspective Strong commercial awareness with a clear understanding of portfolio performance across both Claims and Underwriting functions. Flexible leadership style, with a passion for coaching and developing team members to support personal growth. Ability to build effective internal and external relationships. Excellent communication, negotiation, and stakeholder engagement capabilities. Results-driven, with a focus on identifying opportunities for improvement and delivering enhanced outcomes. Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration æ Design and deploy solutions in AWS cloud environments æ Use infrastructure as code to ensure repeatable and compliant deployments æ Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation æ Configure, manage and maintain GitLab CI pipelines æ Automate testing, build and deployment of infrastructure, applications and services æ Promote best practice DevOps ways of working across environments Testing and Quality æ Implement unit, integration and performance testing for all components æ Ensure solutions are reliable, reproducible and stable across releases æ Support continuous improvement of testing practices Monitoring and Incident Response æ Implement observability and monitoring tooling æ Track system performance and detect anomalies æ Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery æ Work closely with engineers, analysts and stakeholders æ Translate requirements into working technical solutions æ Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: æ Active SC clearance æ Strong experience deploying and operating solutions in AWS æ Infrastructure as code using Terraform æ CI/CD pipeline development using GitLab CI æ Experience with monitoring, logging and alerting tools æ Understanding of secure DevOps practices in regulated environments æ Experience working with large data stores or big data platforms Desirable skills: æ Experience supporting AI or data driven platforms æ Knowledge of cyber security or fraud prevention domains æ Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Apr 26, 2026
Full time
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration æ Design and deploy solutions in AWS cloud environments æ Use infrastructure as code to ensure repeatable and compliant deployments æ Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation æ Configure, manage and maintain GitLab CI pipelines æ Automate testing, build and deployment of infrastructure, applications and services æ Promote best practice DevOps ways of working across environments Testing and Quality æ Implement unit, integration and performance testing for all components æ Ensure solutions are reliable, reproducible and stable across releases æ Support continuous improvement of testing practices Monitoring and Incident Response æ Implement observability and monitoring tooling æ Track system performance and detect anomalies æ Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery æ Work closely with engineers, analysts and stakeholders æ Translate requirements into working technical solutions æ Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: æ Active SC clearance æ Strong experience deploying and operating solutions in AWS æ Infrastructure as code using Terraform æ CI/CD pipeline development using GitLab CI æ Experience with monitoring, logging and alerting tools æ Understanding of secure DevOps practices in regulated environments æ Experience working with large data stores or big data platforms Desirable skills: æ Experience supporting AI or data driven platforms æ Knowledge of cyber security or fraud prevention domains æ Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Customer Relations Advisor (12 Month Fixed Term Contract) to join our Consumer Relations team here at TransUnion. In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report. So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team. Day to day you will: Proactively managing a caseload of consumer complaints, you'll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close Escalate complaints when needed Support with compiling information for consumer Data Subject Access Requests (DSAR) Ensure quality assurance and accurate MI reporting Reviewing any 'potential complaints' cataloged in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues. Working closely with the customer relations team as one day per week you'll be on the front line dealing with queries as they come in from consumers and clients. Essential Skills & Experience: Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email Great communication skills with the ability to empathise with the consumer and guide the conversation An ability to manage multiple cases effectively, you'll be able to plan and prioritise your day and adapt to sudden changes easily. Desirable Skills & Experience: Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Consumer Operations Support
Apr 25, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Customer Relations Advisor (12 Month Fixed Term Contract) to join our Consumer Relations team here at TransUnion. In this fast-paced role, you will work with our wider Customer Relations & Consumer services team to deal with consumer complaints relating to their credit report. So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team. Day to day you will: Proactively managing a caseload of consumer complaints, you'll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable close Escalate complaints when needed Support with compiling information for consumer Data Subject Access Requests (DSAR) Ensure quality assurance and accurate MI reporting Reviewing any 'potential complaints' cataloged in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues. Working closely with the customer relations team as one day per week you'll be on the front line dealing with queries as they come in from consumers and clients. Essential Skills & Experience: Prior experience obtained within a complaints, redress or customer services function either on the phone, web chat or via email Great communication skills with the ability to empathise with the consumer and guide the conversation An ability to manage multiple cases effectively, you'll be able to plan and prioritise your day and adapt to sudden changes easily. Desirable Skills & Experience: Any experience of dealing with financial services complaints and liaising with the ICO and/or Financial Ombudsman Service would be great to see, however full training will be given. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Consumer Operations Support
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Senior Data Strategy Consultant, Marketing Solutions to join our growing team. This role reports directly to the Head of Data Strategy. The first 90 days will be intense training to learn the role's process, granular detail of tools & tasks, and how to perform independently across client accounts of varying complexity. The role will manage custom database curation & data stack creation (with the collaboration of the wider team) of 80+ clients globally, with databases involving 100 to 2,500 data feeds. It will also drive efficiencies in technical data processing and define the approach to solving complex challenges, as well as deliver training and maintain best practices to internal teams and external stakeholders. Day to Day You'll Be: Act as a technical data liaison between clients and our services team. Gather business and technical requirements to create data specifications Lead conversations with client data owners and media agency partners to identify data and source systems. Acquire and assess client data from multiple sources Guide clients and internal development teams with technical requirements and maintain documentation. Prepare data validation reports for clients and internal teams Collaborate with other functional groups including data science, consulting, and product management Identify ongoing risks and pain points throughout project and contribute to improving data acquisition practices, automated data pipelines, data validation methods, and related data tasks Essential Skills & Experience: Bachelor's Degree in Business, Marketing, Economics, Statistics, Computer Science, or related analytical/technical field. Track record years of experience in marketing, data, STEM, or related quantitative disciplines. Ability to navigate across functional organizations and adapt to new/different situations. Resilient work ethic with flexibility and nimbleness in terms of work planning. Strong verbal and written communication skills. Strong diagnostic skills to identify issues within data sets and propose solutions. Proficiency in data analysis tools such as advanced MS Excel, SQL, Python, SAS, and R. Understanding of ETL, data management, and data quality best practices. Familiarity with cloud technologies and APIs. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Consultant, Data Integration
Apr 25, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Senior Data Strategy Consultant, Marketing Solutions to join our growing team. This role reports directly to the Head of Data Strategy. The first 90 days will be intense training to learn the role's process, granular detail of tools & tasks, and how to perform independently across client accounts of varying complexity. The role will manage custom database curation & data stack creation (with the collaboration of the wider team) of 80+ clients globally, with databases involving 100 to 2,500 data feeds. It will also drive efficiencies in technical data processing and define the approach to solving complex challenges, as well as deliver training and maintain best practices to internal teams and external stakeholders. Day to Day You'll Be: Act as a technical data liaison between clients and our services team. Gather business and technical requirements to create data specifications Lead conversations with client data owners and media agency partners to identify data and source systems. Acquire and assess client data from multiple sources Guide clients and internal development teams with technical requirements and maintain documentation. Prepare data validation reports for clients and internal teams Collaborate with other functional groups including data science, consulting, and product management Identify ongoing risks and pain points throughout project and contribute to improving data acquisition practices, automated data pipelines, data validation methods, and related data tasks Essential Skills & Experience: Bachelor's Degree in Business, Marketing, Economics, Statistics, Computer Science, or related analytical/technical field. Track record years of experience in marketing, data, STEM, or related quantitative disciplines. Ability to navigate across functional organizations and adapt to new/different situations. Resilient work ethic with flexibility and nimbleness in terms of work planning. Strong verbal and written communication skills. Strong diagnostic skills to identify issues within data sets and propose solutions. Proficiency in data analysis tools such as advanced MS Excel, SQL, Python, SAS, and R. Understanding of ETL, data management, and data quality best practices. Familiarity with cloud technologies and APIs. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Consultant, Data Integration
Software Developer - SC cleared Permanent Hybrid (willing to travel to Newcastle) Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Apr 25, 2026
Full time
Software Developer - SC cleared Permanent Hybrid (willing to travel to Newcastle) Python AI BPSS We are looking for Software Developers with strong Python and AI experience to work at an early stage alongside enterprise architects and senior engineers. You will help research, design and prototype the foundations of a new service, with particular emphasis on automation, integration and intelligent workflows. You will join Peregrine who are supporting a large public sector organisation, starting an ambitious transformation programme focused on modernising how financial support services are delivered. The aim is to explore whether multiple existing approaches can be consolidated into a single, streamlined service. This work is at Alpha stage, with a strong focus on research, prototyping and proving technical and architectural options. This is a hands-on role suited to engineers who enjoy shaping solutions from first principles and working in exploratory delivery phases. The role is primarily remote, however travel to Newcastle may be required for sprint ceremonies and key workshops. Responsibilities: Engineers will contribute to research and development across: Workflow orchestration and process design Web portal options and user interaction patterns Data models and schema design Automation and AI, including AI assisted software development approaches Skills & Experience: Strong experience with Python Experience applying AI or machine learning in practical solutions Focus on automation and system integration Comfortable working in early stage, fast evolving environments (Alpha project experience) AWS Services Active BPSS, SC clearance or eligible for clearance Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrine-resourcing
Analytics Lead - Financial Crime (Consulting Environment) Salary: 90,000 - 120,000 + bonus + benefits Location: London (Hybrid - 2-3 days per week) We are currently looking for an Analytics Lead to join a growing, specialist consultancy within the financial services space. This role sits within a high-performing and collaborative team, supporting a range of organisations across banking, fintech, and payments. As an Analytics Lead, you will work closely with senior stakeholders to deliver data-led solutions focused on risk, fraud, and financial crime. The Analytics Lead will play a key role in leading projects end-to-end, combining strong analytical capability with stakeholder engagement. This is an important hire for the business as they continue to expand their data offering and support clients with increasingly complex challenges. The Opportunity This role offers a blend of hands-on data work and strategic input, ideal for someone looking to move into a more consultative environment while remaining close to the technology. You will be responsible for: Leading data-focused projects across financial crime and fraud Analysing large datasets to identify trends, risks, and opportunities Supporting the design and improvement of monitoring and detection processes Working closely with business and technical stakeholders to deliver solutions Translating data insights into clear, actionable recommendations Supporting junior team members and contributing to overall project delivery Contributing to broader initiatives across the business where relevant What sets this apart: A mix of data, analytics, and stakeholder engagement Exposure to a variety of clients and challenges Opportunity to influence how data is used to manage risk A pathway into a more strategic and advisory-led role What's in it for you? Competitive salary ( 90,000 - 120,000) + bonus Hybrid working Ongoing training and development Clear progression opportunities Exposure to a range of projects and clients Supportive and collaborative team environment Skills and Experience Strong background in data, analytics, or data science Experience working within financial services, risk, or fraud-related domains Ability to work with stakeholders and communicate insights effectively Experience working with modern data tools and technologies If you would like to be considered for the Analytics Role, please apply below with your CV.
Apr 25, 2026
Full time
Analytics Lead - Financial Crime (Consulting Environment) Salary: 90,000 - 120,000 + bonus + benefits Location: London (Hybrid - 2-3 days per week) We are currently looking for an Analytics Lead to join a growing, specialist consultancy within the financial services space. This role sits within a high-performing and collaborative team, supporting a range of organisations across banking, fintech, and payments. As an Analytics Lead, you will work closely with senior stakeholders to deliver data-led solutions focused on risk, fraud, and financial crime. The Analytics Lead will play a key role in leading projects end-to-end, combining strong analytical capability with stakeholder engagement. This is an important hire for the business as they continue to expand their data offering and support clients with increasingly complex challenges. The Opportunity This role offers a blend of hands-on data work and strategic input, ideal for someone looking to move into a more consultative environment while remaining close to the technology. You will be responsible for: Leading data-focused projects across financial crime and fraud Analysing large datasets to identify trends, risks, and opportunities Supporting the design and improvement of monitoring and detection processes Working closely with business and technical stakeholders to deliver solutions Translating data insights into clear, actionable recommendations Supporting junior team members and contributing to overall project delivery Contributing to broader initiatives across the business where relevant What sets this apart: A mix of data, analytics, and stakeholder engagement Exposure to a variety of clients and challenges Opportunity to influence how data is used to manage risk A pathway into a more strategic and advisory-led role What's in it for you? Competitive salary ( 90,000 - 120,000) + bonus Hybrid working Ongoing training and development Clear progression opportunities Exposure to a range of projects and clients Supportive and collaborative team environment Skills and Experience Strong background in data, analytics, or data science Experience working within financial services, risk, or fraud-related domains Ability to work with stakeholders and communicate insights effectively Experience working with modern data tools and technologies If you would like to be considered for the Analytics Role, please apply below with your CV.
Security Operations Centre Controller Location: Central London Hourly rate: 21 per hour Shift pattern : Mainly day shifts (between 6am-11pm) but with flexibility to work occasional night shifts. Please note that this role commences on a 12-month fixed term contract with a guarantee of 24 hours per week on average, but the expectation is that you will work an average of 40 hours per week with potential for overtime. Do you hold a SIA CCTV license? Would you like to work at a state-of-the-art global Security Operations Centre in Central London? You will join a high-performing control room team at a state-of-the-art control room overseeing a range of systems including CCTV, access control, remote monitoring and alarm systems. Applicants must hold a SIA license (CCTV). Applicants should meet the following criteria: SIA CCTV license holder Strong security control room or SOC experience Confident working in a busy, high-pressure environment Happy commencing on a 12-month fixed term contract with no set shift pattern. Responsibilities: Operation of security systems in a professional manner Monitoring CCTV systems Operation of access control systems Operation of remote monitoring systems Respond to emergency situations in a professional manner Liaise with emergency services when required Respond and remain vigilant to threats such as crime, illegal entry and trespass Produce written incident reports Manage crisis situations in a confident and calm manner Respond to general queries Monitor global threats Momentum Security Recruitment: Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Facilities Management - Hard (M&E) & Soft Services Security Sales & Business Development
Apr 24, 2026
Full time
Security Operations Centre Controller Location: Central London Hourly rate: 21 per hour Shift pattern : Mainly day shifts (between 6am-11pm) but with flexibility to work occasional night shifts. Please note that this role commences on a 12-month fixed term contract with a guarantee of 24 hours per week on average, but the expectation is that you will work an average of 40 hours per week with potential for overtime. Do you hold a SIA CCTV license? Would you like to work at a state-of-the-art global Security Operations Centre in Central London? You will join a high-performing control room team at a state-of-the-art control room overseeing a range of systems including CCTV, access control, remote monitoring and alarm systems. Applicants must hold a SIA license (CCTV). Applicants should meet the following criteria: SIA CCTV license holder Strong security control room or SOC experience Confident working in a busy, high-pressure environment Happy commencing on a 12-month fixed term contract with no set shift pattern. Responsibilities: Operation of security systems in a professional manner Monitoring CCTV systems Operation of access control systems Operation of remote monitoring systems Respond to emergency situations in a professional manner Liaise with emergency services when required Respond and remain vigilant to threats such as crime, illegal entry and trespass Produce written incident reports Manage crisis situations in a confident and calm manner Respond to general queries Monitor global threats Momentum Security Recruitment: Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding - Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Facilities Management - Hard (M&E) & Soft Services Security Sales & Business Development
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 23, 2026
Contractor
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mind Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Apr 23, 2026
Full time
Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mind Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Tenancy Specialist Based in North London Temp on going contract 26.24 per hour Umbrella To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. Key Accountabilities Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services
Apr 23, 2026
Contractor
Tenancy Specialist Based in North London Temp on going contract 26.24 per hour Umbrella To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. Key Accountabilities Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services
