Sales Administrator

Who We Are

Part of the Northern Industries Group, Steelway Fensecure Ltd is a long-established specialist in the design and manufacture of high-quality steel fabrications, access covers, and bespoke metalwork solutions. With almost a century of experience, we are recognised throughout the UK construction and infrastructure sectors for our engineering excellence, product innovation, and unwavering commitment to quality.

About the Role

We are looking for a proactive and highly organised Sales Administrator to join our busy sales team based in Wolverhampton.

You willl be the vital link between our customers and our internal operations, ensuring that quotes are followed up, every order is processed accurately and our CRM data is kept in top-notch condition.

Key responsibilites will be;

Quote Management - proactively follow-up on quotes via phone and email to track progress and convert leads into orders.

CRM Data Integrity - Maintain and update our CRM system, ensuring all customer interactions, status updates and sales opportunities are recorded accurately.

Order Processing - input customer orders into our internal systems with high attention to detail.

Customer Communication - Act as a key point of contact, handling enquiries with a professional telephone manner and clear, concise written communication.

Internal Liaison - Co-ordinate with other departments to ensure orders move seamlessly through the business.

Key Skills & Experience

• Previous experience in a sales support or customer service role preferred (within a manufacturing environment would be advantageous).
• Excellent communication and relationship-building skills.
• Strong attention to detail and accuracy in documentation.
• Proficient in Microsoft Office
• Experience of using a CRM system to accurately manage records would be ideal although training will be provided.
• Highly organised with the ability to manage multiple tasks and priorities.
• A proactive and a dedicated team player who enjoys a busy office environment.

What We Offer

• Company pension scheme.
• 33 days holiday including bank holidays.
• Cycle to work scheme.
• Subsidised Bupa health scheme
• Bank Holidays & Christmas shutdown.

How to Apply

If you feel that you have the skills and enthusiasm to succeed in this role, we would love to hear from you. Applications can be made by submitting your CV and covering letter.