Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
A staffing agency is looking for a motivated and customer-focused Customer Service Advisor in Bilsthorpe CP, UK. You will handle customer inquiries via telephone and email, support sales at the trade counter, and work with the warehouse team to ensure prompt order dispatch. Key responsibilities include assisting customers, increasing trade sales, and contributing to continuous improvement within the business. Strong communication and customer service skills are essential for this role.
Apr 26, 2026
Full time
A staffing agency is looking for a motivated and customer-focused Customer Service Advisor in Bilsthorpe CP, UK. You will handle customer inquiries via telephone and email, support sales at the trade counter, and work with the warehouse team to ensure prompt order dispatch. Key responsibilities include assisting customers, increasing trade sales, and contributing to continuous improvement within the business. Strong communication and customer service skills are essential for this role.
Who we are GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As an Enterprise BDM, you will lead the engagement with enterprise-level clients across a defined territory/ sector, driving new business and expanding existing relationships. You ll act as a strategic advisor, consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives. This role requires a sophisticated understanding of enterprise sales cycles, strong commercial acumen, and a proven ability to manage multi-stakeholder relationships across complex organizations. This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches. What you ll be doing Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. Own the end-to-end enterprise sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets. Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner. Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals. Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential. Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership. Provide accurate and timely sales forecasts and pipeline reports to senior management. Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners. What we re looking for Extensive experience in enterprise B2B sales, ideally within data, analytics, SaaS, or information services sectors. Proven track record of achieving and exceeding sales targets within complex, consultative selling environments. Experience working cross-functionally and across global matrix structures to deliver client solutions. Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn. Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers. Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges. Demonstrated success managing long sales cycles and multi stakeholder engagements. Excellent presentation, communication, and interpersonal skills. Highly organized, proactive, and results driven, with a passion for building lasting client partnerships. Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong). Willingness to travel regionally or internationally (up to 50%) as required. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Apr 26, 2026
Full time
Who we are GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role As an Enterprise BDM, you will lead the engagement with enterprise-level clients across a defined territory/ sector, driving new business and expanding existing relationships. You ll act as a strategic advisor, consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives. This role requires a sophisticated understanding of enterprise sales cycles, strong commercial acumen, and a proven ability to manage multi-stakeholder relationships across complex organizations. This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches. What you ll be doing Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. Own the end-to-end enterprise sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets. Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner. Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals. Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential. Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership. Provide accurate and timely sales forecasts and pipeline reports to senior management. Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners. What we re looking for Extensive experience in enterprise B2B sales, ideally within data, analytics, SaaS, or information services sectors. Proven track record of achieving and exceeding sales targets within complex, consultative selling environments. Experience working cross-functionally and across global matrix structures to deliver client solutions. Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn. Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers. Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges. Demonstrated success managing long sales cycles and multi stakeholder engagements. Excellent presentation, communication, and interpersonal skills. Highly organized, proactive, and results driven, with a passion for building lasting client partnerships. Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong). Willingness to travel regionally or internationally (up to 50%) as required. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed).
Job Title: Housing Repairs Customer Service Advisor - Location: Newham, London Contract Type: Temporary Hours: Mon - Fri 9-5 Rate: 18.92 PAYE hour Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you! About the Role: As a Repairs Customer Services Advisor, you'll play a vital role in delivering top-notch front-line services within our Repairs Contact Centre. You'll be the first point of contact for our customers, helping them navigate their service requests with ease and efficiency. Key Responsibilities: Handle a variety of service requests, offering guidance and support related to repairs within Housing Services. Promote the council's online services while ensuring a 'right first time' ethos in your service delivery. Maintain high standards of customer interaction and communication, addressing sensitive enquiries with professionalism and empathy. Collaborate with the customer services team to enhance service quality and responsiveness. What We're Looking For: A clear understanding of customer service principles and the ability to deliver value-driven services. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a proactive approach to service challenges. A commitment to equality and diversity in all interactions. Ready to Make an Impact? If you're excited about helping others and believe you have what it takes to excel in this role, we'd love to hear from you! Apply now and become a part of our vibrant team dedicated to providing exceptional service! We champion equality and diversity and welcome applications from all backgrounds. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 26, 2026
Seasonal
Job Title: Housing Repairs Customer Service Advisor - Location: Newham, London Contract Type: Temporary Hours: Mon - Fri 9-5 Rate: 18.92 PAYE hour Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have the perfect opportunity for you! About the Role: As a Repairs Customer Services Advisor, you'll play a vital role in delivering top-notch front-line services within our Repairs Contact Centre. You'll be the first point of contact for our customers, helping them navigate their service requests with ease and efficiency. Key Responsibilities: Handle a variety of service requests, offering guidance and support related to repairs within Housing Services. Promote the council's online services while ensuring a 'right first time' ethos in your service delivery. Maintain high standards of customer interaction and communication, addressing sensitive enquiries with professionalism and empathy. Collaborate with the customer services team to enhance service quality and responsiveness. What We're Looking For: A clear understanding of customer service principles and the ability to deliver value-driven services. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a proactive approach to service challenges. A commitment to equality and diversity in all interactions. Ready to Make an Impact? If you're excited about helping others and believe you have what it takes to excel in this role, we'd love to hear from you! Apply now and become a part of our vibrant team dedicated to providing exceptional service! We champion equality and diversity and welcome applications from all backgrounds. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Solus Accident Repair Centres
Preston On The Hill, Cheshire
Overview The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 26, 2026
Full time
Overview The Role: Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer. The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do. Opportunities and progression available for those displaying the right capabilities and behaviours. We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Customer Service Advisor needed for our Newcastle-under-Lyme based client. The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. A day in this role would see you: Answering customer queries across all marketplaces (website, Amazon, eBay, etc.) Responding to customer enquiries from a range of media (telephone, webchat, email, etc.) Managing accounts for customers such as changing personal details, placing manual orders Liaising with our external 3PL to ensure all orders are processed within expected SLAs Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes Chasing lost or delayed order deliveries with our 3PL, as well as courier companies Always providing excellent customer service, while building and maintaining a professional relationship with customers Investigating recurring issues and providing suggestions to our website and product listings to reduce common issues Working with other internal teams to provide a streamlined experience for customers Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines The ideal candidate would have: Excellent Customer service experience Excellent communication and listening skills A confident telephone manner Very strong IT skills An ability to work as part of and alongside multiple teams The ability to work under pressure and manage multiple tasks and deadlines Customer focused and results-orientated The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business
Apr 26, 2026
Full time
Customer Service Advisor needed for our Newcastle-under-Lyme based client. The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. A day in this role would see you: Answering customer queries across all marketplaces (website, Amazon, eBay, etc.) Responding to customer enquiries from a range of media (telephone, webchat, email, etc.) Managing accounts for customers such as changing personal details, placing manual orders Liaising with our external 3PL to ensure all orders are processed within expected SLAs Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes Chasing lost or delayed order deliveries with our 3PL, as well as courier companies Always providing excellent customer service, while building and maintaining a professional relationship with customers Investigating recurring issues and providing suggestions to our website and product listings to reduce common issues Working with other internal teams to provide a streamlined experience for customers Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines The ideal candidate would have: Excellent Customer service experience Excellent communication and listening skills A confident telephone manner Very strong IT skills An ability to work as part of and alongside multiple teams The ability to work under pressure and manage multiple tasks and deadlines Customer focused and results-orientated The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business
Internal Sales Advisor - Cumbernauld Brook Street are sourcing an Internal Sales Advisor on behalf of our client, based in the Cumbernauld area. Our client operates within a thriving industry sector, offering innovative solutions and outstanding customer service. This is a fantastic opportunity to develop your sales career within a well-established company that values its staff. Job Responsibilities Make outbound calls to prospective and previous clients to build rapport and identify sales opportunities. Follow up on sales orders and quotations to ensure customer satisfaction and secure sales. Collaborate with colleagues to increase overall sales performance and achieve team targets. Accurately log all customer interactions, sales activities, and order details on the online system. Required Skills & Qualifications Strong interpersonal and people skills with the ability to build rapport quickly. Confident and professional telephone manner. Previous sales experience, ideally within a customer service or sales environment. Excellent communication skills, both verbal and written. Proficiency in using online CRM or sales management systems. Customer Service and Sales skills, demonstrating a proactive approach to client engagement. Ability to work effectively as part of a team and independently. Additional Information This is a full-time, permanent role based working Monday to Friday from 8:00 am to 5:30 pm. Start dates are flexible and available as soon as possible. Company Benefits Pension contributions 24 days holiday plus bank holidays Excellent development and career progression opportunities Free on-site parking Bonus pay ranging from 100 to 450 monthly Call to Action If you are a motivated individual with a passion for sales and customer service, we want to hear from you! Take the next step in your career by applying today and join a company that values its employees and fosters professional growth. Don't miss this exciting opportunity - submit your application now! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2026
Full time
Internal Sales Advisor - Cumbernauld Brook Street are sourcing an Internal Sales Advisor on behalf of our client, based in the Cumbernauld area. Our client operates within a thriving industry sector, offering innovative solutions and outstanding customer service. This is a fantastic opportunity to develop your sales career within a well-established company that values its staff. Job Responsibilities Make outbound calls to prospective and previous clients to build rapport and identify sales opportunities. Follow up on sales orders and quotations to ensure customer satisfaction and secure sales. Collaborate with colleagues to increase overall sales performance and achieve team targets. Accurately log all customer interactions, sales activities, and order details on the online system. Required Skills & Qualifications Strong interpersonal and people skills with the ability to build rapport quickly. Confident and professional telephone manner. Previous sales experience, ideally within a customer service or sales environment. Excellent communication skills, both verbal and written. Proficiency in using online CRM or sales management systems. Customer Service and Sales skills, demonstrating a proactive approach to client engagement. Ability to work effectively as part of a team and independently. Additional Information This is a full-time, permanent role based working Monday to Friday from 8:00 am to 5:30 pm. Start dates are flexible and available as soon as possible. Company Benefits Pension contributions 24 days holiday plus bank holidays Excellent development and career progression opportunities Free on-site parking Bonus pay ranging from 100 to 450 monthly Call to Action If you are a motivated individual with a passion for sales and customer service, we want to hear from you! Take the next step in your career by applying today and join a company that values its employees and fosters professional growth. Don't miss this exciting opportunity - submit your application now! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
A leading commercial vehicle dealer group in Manchester is seeking a Service Advisor to handle customer queries, manage Service/MOT bookings, and liaise with the workshop. Ideal candidates will possess high-level customer service skills, IT literacy, and motor trade experience. The role offers a salary of £30,957 with various benefits including holidays, medical insurance discounts, and opportunities for progression.
Apr 26, 2026
Full time
A leading commercial vehicle dealer group in Manchester is seeking a Service Advisor to handle customer queries, manage Service/MOT bookings, and liaise with the workshop. Ideal candidates will possess high-level customer service skills, IT literacy, and motor trade experience. The role offers a salary of £30,957 with various benefits including holidays, medical insurance discounts, and opportunities for progression.
Endpoint Engineer - SCCM, Intune Akkodis are currently working in partnership with a market leading service provider to recruit an Endpoint Engineer with SME level knowledge of SCCM and Intune. The Role As the Endpoint Engineer you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular Windows and Office Feature Release cycles, you will make sure every user enjoys a smooth, well-managed upgrade experience - backed by world-class processes, tools, and a truly collaborative global team. The Responsibilities Act as the subject matter expert for Windows & Office Pro Plus Feature Releases Analyse and communicate Feature Release changes to internal teams and customers Translate new Microsoft changes into hardware and application impact assessments Serve as the single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand and interpret Microsoft's roadmap for Windows & Office Communicate technical changes clearly to technical and non-technical audiences Deliver high-quality advisory, consultancy, and presentations Manage complex incidents and engage with multiple stakeholders Work collaboratively across internal teams, customers, and third parties If you're passionate about modern workplace technologies, love solving complex problems, and want to shape digital transformation for global customers, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 26, 2026
Full time
Endpoint Engineer - SCCM, Intune Akkodis are currently working in partnership with a market leading service provider to recruit an Endpoint Engineer with SME level knowledge of SCCM and Intune. The Role As the Endpoint Engineer you will help global customers keep their End User environments secure, compliant, and performing at their best. Through regular Windows and Office Feature Release cycles, you will make sure every user enjoys a smooth, well-managed upgrade experience - backed by world-class processes, tools, and a truly collaborative global team. The Responsibilities Act as the subject matter expert for Windows & Office Pro Plus Feature Releases Analyse and communicate Feature Release changes to internal teams and customers Translate new Microsoft changes into hardware and application impact assessments Serve as the single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand and interpret Microsoft's roadmap for Windows & Office Communicate technical changes clearly to technical and non-technical audiences Deliver high-quality advisory, consultancy, and presentations Manage complex incidents and engage with multiple stakeholders Work collaboratively across internal teams, customers, and third parties If you're passionate about modern workplace technologies, love solving complex problems, and want to shape digital transformation for global customers, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Overview of the Role We are looking for a motivated and customer-focused Customer Service Advisor to join our team. The role involves handling customer enquiries via telephone and email, supporting sales activity, serving customers at the trade counter, and liaising with the warehouse team to ensure prompt order dispatch. You will play a key part in delivering a high level of customer service and satisfaction while contributing to sales growth and continuous improvement across the business. Key Responsibilities Answer incoming telephone calls and assist customers with enquiries and questions Respond to customer emails and provide accurate information and support Serve customers at the trade counter in a professional and friendly manner Increase trade sales and monitor performance on a weekly basis Proactively suggest ideas to improve trade sales and customer engagement Liaise with the warehouse team to ensure urgent orders are dispatched on time Handle customer returns and refunds, escalating complaints to the Line Manager when necessary Respond to customer queries generated via eBay and other online channels Ensure priorities are managed effectively and adapt when priorities change Maintain a tidy and organised trade counter and sales office environment Contribute to improving the overall customer experience and satisfaction Participate as an active member of the team and support colleagues when required Contribute to continuous improvement initiatives within the business Demonstrate flexibility and a willingness to embrace change Work safely and follow all relevant health and safety procedures Continuously improve knowledge of vehicle parts and accessories Maintain a confident and professional telephone manner Use computer systems effectively to support daily tasks Carry out any reasonable duties assigned by the Line Manager This list of duties is not exhaustive and may evolve in line with business needs. Skills and Experience Strong customer service skills Confident and professional communication skills (phone, email, and face-to-face) Good organisational and time management abilities Basic computer literacy Ability to work both independently and as part of a team A proactive and positive attitude
Apr 26, 2026
Full time
Overview of the Role We are looking for a motivated and customer-focused Customer Service Advisor to join our team. The role involves handling customer enquiries via telephone and email, supporting sales activity, serving customers at the trade counter, and liaising with the warehouse team to ensure prompt order dispatch. You will play a key part in delivering a high level of customer service and satisfaction while contributing to sales growth and continuous improvement across the business. Key Responsibilities Answer incoming telephone calls and assist customers with enquiries and questions Respond to customer emails and provide accurate information and support Serve customers at the trade counter in a professional and friendly manner Increase trade sales and monitor performance on a weekly basis Proactively suggest ideas to improve trade sales and customer engagement Liaise with the warehouse team to ensure urgent orders are dispatched on time Handle customer returns and refunds, escalating complaints to the Line Manager when necessary Respond to customer queries generated via eBay and other online channels Ensure priorities are managed effectively and adapt when priorities change Maintain a tidy and organised trade counter and sales office environment Contribute to improving the overall customer experience and satisfaction Participate as an active member of the team and support colleagues when required Contribute to continuous improvement initiatives within the business Demonstrate flexibility and a willingness to embrace change Work safely and follow all relevant health and safety procedures Continuously improve knowledge of vehicle parts and accessories Maintain a confident and professional telephone manner Use computer systems effectively to support daily tasks Carry out any reasonable duties assigned by the Line Manager This list of duties is not exhaustive and may evolve in line with business needs. Skills and Experience Strong customer service skills Confident and professional communication skills (phone, email, and face-to-face) Good organisational and time management abilities Basic computer literacy Ability to work both independently and as part of a team A proactive and positive attitude
Customer Service Advisor / Sales Advisor - Widnes - £13.25 £13.50 per hour (DOE) - Full-Time Permanent Monday to Friday We are currently recruiting for a Customer Service Advisor / Sales Advisor to join a well-established and growing company based in the Widnes area. This is a fantastic opportunity for someone with customer service and sales experience looking to develop within a supportive and transparent business. The Role As a Customer Service & Sales Advisor, you will be responsible for handling inbound customer enquiries , processing orders, and identifying opportunities to upsell and generate new business . Duties will include: Handling incoming calls from customers placing orders via the website Providing excellent customer service and building strong relationships Upselling additional products and maximising order value Learning product ranges and internal systems Working from a large customer database to identify sales opportunities Contacting lapsed clients and developing existing accounts Supporting new business development and account growth Working towards individual and team sales targets Requirements Previous experience in customer service, sales, telesales, or call centre environment Confident communicator with strong telephone manner Experience with upselling, cross-selling, or account management Understanding of the sales process and customer journey Self-motivated with a proactive approach to generating business IT literate and comfortable working with CRM/database systems What s On Offer £13.25 £13.50 per hour (depending on experience) Full in-house training and ongoing support Clear, transparent and supportive management team Opportunity to develop sales skills and progress Stable, full-time position Working Hours Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:00pm To apply, call Hexagon Recruitment on (phone number removed) or apply directly through the job board.
Apr 26, 2026
Full time
Customer Service Advisor / Sales Advisor - Widnes - £13.25 £13.50 per hour (DOE) - Full-Time Permanent Monday to Friday We are currently recruiting for a Customer Service Advisor / Sales Advisor to join a well-established and growing company based in the Widnes area. This is a fantastic opportunity for someone with customer service and sales experience looking to develop within a supportive and transparent business. The Role As a Customer Service & Sales Advisor, you will be responsible for handling inbound customer enquiries , processing orders, and identifying opportunities to upsell and generate new business . Duties will include: Handling incoming calls from customers placing orders via the website Providing excellent customer service and building strong relationships Upselling additional products and maximising order value Learning product ranges and internal systems Working from a large customer database to identify sales opportunities Contacting lapsed clients and developing existing accounts Supporting new business development and account growth Working towards individual and team sales targets Requirements Previous experience in customer service, sales, telesales, or call centre environment Confident communicator with strong telephone manner Experience with upselling, cross-selling, or account management Understanding of the sales process and customer journey Self-motivated with a proactive approach to generating business IT literate and comfortable working with CRM/database systems What s On Offer £13.25 £13.50 per hour (depending on experience) Full in-house training and ongoing support Clear, transparent and supportive management team Opportunity to develop sales skills and progress Stable, full-time position Working Hours Monday to Thursday: 8:00am 5:00pm Friday: 8:00am 4:00pm To apply, call Hexagon Recruitment on (phone number removed) or apply directly through the job board.
Vehicle Technician Wrexham (vacancies in both cars and vans) Days: Monday to Friday 8:30-5, Saturdays 9-1 on a rota at OT rate Salary: 30,000 - 33,000 for cars, 35,000 - 38,000 for vans DOE Bonus: Up to 8,400 per year Do you have experience working as a vehicle technician? Are you looking for a new challenge with a very well established business? MPJ Recruitment are proud to be working with a very well established business based in Wrexham who are currently recruiting for multiple Vehicle Technicians to join their team. The Role: As a Vehicle Technician, you will be responsible for servicing and repairing dealership vehicles to a high standard, ensuring exceptional customer satisfaction while working safely and efficiently. You will develop and maintain brand-specific expertise as required. In addition, you will ensure that all manufacturer requirements are met, including full compliance with the Care Program and the accurate execution of all scheduled maintenance procedures. Vehicle Technician responsibilities: Protect customer vehicles at all times using appropriate covers (steering wheel, seats, mats, wings, etc.). Maintain a clean, safe workspace and professional appearance in line with manufacturer and company standards. Handle all vehicles with care while on site for service or repair. Road test and diagnose vehicles as instructed, following safety laws and approved test routes. Use brand-specific tools, equipment, and training to maximise efficiency. Communicate with customers when required to support accurate diagnosis and first-time fixes. Carry out servicing, repairs, diagnostics, and general maintenance as required. Thoroughly inspect vehicles and report additional work to the Service Advisor. Accurately record labour, materials, and consumables, working within manufacturer repair times where possible. Ensure vehicles meet safety standards on return, or clearly document outstanding faults. Complete clear, detailed job cards and documentation for invoicing and records. Return exchange and warranty parts promptly, correctly labelled, cleaned, and processed. Use tools, materials, and consumables efficiently, ensuring minimal waste and in-date fluids. Maintain and update all required systems (e.g. ElsaPro, VAS, GEKO). Ensure all job cards and inspection sheets are fully completed, signed, dated, and meet required standards. Maintain workshop equipment in safe working order, ensuring calibration and reporting faults promptly. Check all vehicles for manufacturer recalls or campaigns. Continuously develop technical knowledge and skills to improve efficiency, quality, and customer satisfaction. Follow all health and safety policies and manufacturer technical guidance. Attend required manufacturer training and report equipment issues to management. Support compliance with HSO, SbD, VQM, and CEM standards. Adhere to manufacturer Care Program and maintenance requirements. Consistently deliver the highest standard of repair quality. Vehicle Technician Benefits: Holidays with increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme Bonus scheme Interested in knowing more? CLICK APPLY.
Apr 26, 2026
Full time
Vehicle Technician Wrexham (vacancies in both cars and vans) Days: Monday to Friday 8:30-5, Saturdays 9-1 on a rota at OT rate Salary: 30,000 - 33,000 for cars, 35,000 - 38,000 for vans DOE Bonus: Up to 8,400 per year Do you have experience working as a vehicle technician? Are you looking for a new challenge with a very well established business? MPJ Recruitment are proud to be working with a very well established business based in Wrexham who are currently recruiting for multiple Vehicle Technicians to join their team. The Role: As a Vehicle Technician, you will be responsible for servicing and repairing dealership vehicles to a high standard, ensuring exceptional customer satisfaction while working safely and efficiently. You will develop and maintain brand-specific expertise as required. In addition, you will ensure that all manufacturer requirements are met, including full compliance with the Care Program and the accurate execution of all scheduled maintenance procedures. Vehicle Technician responsibilities: Protect customer vehicles at all times using appropriate covers (steering wheel, seats, mats, wings, etc.). Maintain a clean, safe workspace and professional appearance in line with manufacturer and company standards. Handle all vehicles with care while on site for service or repair. Road test and diagnose vehicles as instructed, following safety laws and approved test routes. Use brand-specific tools, equipment, and training to maximise efficiency. Communicate with customers when required to support accurate diagnosis and first-time fixes. Carry out servicing, repairs, diagnostics, and general maintenance as required. Thoroughly inspect vehicles and report additional work to the Service Advisor. Accurately record labour, materials, and consumables, working within manufacturer repair times where possible. Ensure vehicles meet safety standards on return, or clearly document outstanding faults. Complete clear, detailed job cards and documentation for invoicing and records. Return exchange and warranty parts promptly, correctly labelled, cleaned, and processed. Use tools, materials, and consumables efficiently, ensuring minimal waste and in-date fluids. Maintain and update all required systems (e.g. ElsaPro, VAS, GEKO). Ensure all job cards and inspection sheets are fully completed, signed, dated, and meet required standards. Maintain workshop equipment in safe working order, ensuring calibration and reporting faults promptly. Check all vehicles for manufacturer recalls or campaigns. Continuously develop technical knowledge and skills to improve efficiency, quality, and customer satisfaction. Follow all health and safety policies and manufacturer technical guidance. Attend required manufacturer training and report equipment issues to management. Support compliance with HSO, SbD, VQM, and CEM standards. Adhere to manufacturer Care Program and maintenance requirements. Consistently deliver the highest standard of repair quality. Vehicle Technician Benefits: Holidays with increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme Bonus scheme Interested in knowing more? CLICK APPLY.
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Apr 26, 2026
Seasonal
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Vehicle Technician Chester Days: Monday to Friday 8:30-5, Saturdays 9-1 on a rota at OT rate Salary: 30,000 - 33,000 DOE Bonus: Up to 8,400 per year ( 41,400 max) Do you have experience working as a vehicle technician? Are you looking for a new challenge with a very well established business? MPJ Recruitment are proud to be working with a very well established business based in Chester who are currently recruiting for multiple Vehicle Technicians to join their team. The Role: As a Vehicle Technician, you will be responsible for servicing and repairing dealership vehicles to a high standard, ensuring exceptional customer satisfaction while working safely and efficiently. You will develop and maintain brand-specific expertise as required. In addition, you will ensure that all manufacturer requirements are met, including full compliance with the Care Program and the accurate execution of all scheduled maintenance procedures. Vehicle Technician responsibilities: Protect customer vehicles at all times using appropriate covers (steering wheel, seats, mats, wings, etc.). Maintain a clean, safe workspace and professional appearance in line with manufacturer and company standards. Handle all vehicles with care while on site for service or repair. Road test and diagnose vehicles as instructed, following safety laws and approved test routes. Use brand-specific tools, equipment, and training to maximise efficiency. Communicate with customers when required to support accurate diagnosis and first-time fixes. Carry out servicing, repairs, diagnostics, and general maintenance as required. Thoroughly inspect vehicles and report additional work to the Service Advisor. Accurately record labour, materials, and consumables, working within manufacturer repair times where possible. Ensure vehicles meet safety standards on return, or clearly document outstanding faults. Complete clear, detailed job cards and documentation for invoicing and records. Return exchange and warranty parts promptly, correctly labelled, cleaned, and processed. Use tools, materials, and consumables efficiently, ensuring minimal waste and in-date fluids. Maintain and update all required systems (e.g. ElsaPro, VAS, GEKO). Ensure all job cards and inspection sheets are fully completed, signed, dated, and meet required standards. Maintain workshop equipment in safe working order, ensuring calibration and reporting faults promptly. Check all vehicles for manufacturer recalls or campaigns. Continuously develop technical knowledge and skills to improve efficiency, quality, and customer satisfaction. Follow all health and safety policies and manufacturer technical guidance. Attend required manufacturer training and report equipment issues to management. Support compliance with HSO, SbD, VQM, and CEM standards. Adhere to manufacturer Care Program and maintenance requirements. Consistently deliver the highest standard of repair quality. Vehicle Technician Benefits: Holidays with increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme Bonus scheme Interested in knowing more? CLICK APPLY.
Apr 26, 2026
Full time
Vehicle Technician Chester Days: Monday to Friday 8:30-5, Saturdays 9-1 on a rota at OT rate Salary: 30,000 - 33,000 DOE Bonus: Up to 8,400 per year ( 41,400 max) Do you have experience working as a vehicle technician? Are you looking for a new challenge with a very well established business? MPJ Recruitment are proud to be working with a very well established business based in Chester who are currently recruiting for multiple Vehicle Technicians to join their team. The Role: As a Vehicle Technician, you will be responsible for servicing and repairing dealership vehicles to a high standard, ensuring exceptional customer satisfaction while working safely and efficiently. You will develop and maintain brand-specific expertise as required. In addition, you will ensure that all manufacturer requirements are met, including full compliance with the Care Program and the accurate execution of all scheduled maintenance procedures. Vehicle Technician responsibilities: Protect customer vehicles at all times using appropriate covers (steering wheel, seats, mats, wings, etc.). Maintain a clean, safe workspace and professional appearance in line with manufacturer and company standards. Handle all vehicles with care while on site for service or repair. Road test and diagnose vehicles as instructed, following safety laws and approved test routes. Use brand-specific tools, equipment, and training to maximise efficiency. Communicate with customers when required to support accurate diagnosis and first-time fixes. Carry out servicing, repairs, diagnostics, and general maintenance as required. Thoroughly inspect vehicles and report additional work to the Service Advisor. Accurately record labour, materials, and consumables, working within manufacturer repair times where possible. Ensure vehicles meet safety standards on return, or clearly document outstanding faults. Complete clear, detailed job cards and documentation for invoicing and records. Return exchange and warranty parts promptly, correctly labelled, cleaned, and processed. Use tools, materials, and consumables efficiently, ensuring minimal waste and in-date fluids. Maintain and update all required systems (e.g. ElsaPro, VAS, GEKO). Ensure all job cards and inspection sheets are fully completed, signed, dated, and meet required standards. Maintain workshop equipment in safe working order, ensuring calibration and reporting faults promptly. Check all vehicles for manufacturer recalls or campaigns. Continuously develop technical knowledge and skills to improve efficiency, quality, and customer satisfaction. Follow all health and safety policies and manufacturer technical guidance. Attend required manufacturer training and report equipment issues to management. Support compliance with HSO, SbD, VQM, and CEM standards. Adhere to manufacturer Care Program and maintenance requirements. Consistently deliver the highest standard of repair quality. Vehicle Technician Benefits: Holidays with increased holiday entitlement with length of service Enjoy your birthday off, on us Access to 24/7 Employee Assistance Programme and counselling services for you and your family Company Pension Scheme to secure your future Long service recognition that celebrates your dedication and contribution Discounts on products and services that extend to our family Access to our Car Benefit Scheme, for you and your family Participation in our Cycle to Work scheme Bonus scheme Interested in knowing more? CLICK APPLY.
CUSTOMER SERVICE AGENT NEEDED! Our client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences. This FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant Mon -Fri, 09:00-17:00 , with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important. Harrow, Hybrid (3 days in office, 2 at home) Salary: 14-16 per hour - Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting, This critical role requires you to: Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!) Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution) Edit customer orders and liaising with production and shipping teams Manage and track refund requests Support monthly customer service reporting, setting targets and driving improvements Manage the social community and promote and improve Trustpilot and Google ratings Conduct weekly customer outreach to build relationships and gather insights Support general office tasks (ordering, invoicing, etc.) You will need to have the following skills - without exception: Organised - confident managing multiple tasks and conversations at once Detail-oriented - able to connect the dots across teams to meet customer needs Methodical - comfortable following (and improving) structured processes Time-conscious - responsive, efficient and accurate Customer-first - genuinely cares about delivering a great experience every time Creative - enjoys problem-solving and thinking on your feet Proactive - takes ownership and manages your workload independently We're flexible on experience. Ideally, you will need to have have worked in a customer-facing (preferably e-based) role before, but more importantly you'll be a quick learner, strong communicator and confident with IT systems. Please apply ASAP! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2026
Seasonal
CUSTOMER SERVICE AGENT NEEDED! Our client are an exciting start-up - an industry disrupter! They offer market leading products and incredible customer experiences. This FULL TIME, potentially TEMP-TO-PERM role is for a Full-time Customer Service Assistant Mon -Fri, 09:00-17:00 , with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important. Harrow, Hybrid (3 days in office, 2 at home) Salary: 14-16 per hour - Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting, This critical role requires you to: Manage the central customer platform (live chat, social, email and phone - around (Apply online only) interactions daily!) Provide first-line support in the company tone of voice (product advice, shipping queries, issue resolution) Edit customer orders and liaising with production and shipping teams Manage and track refund requests Support monthly customer service reporting, setting targets and driving improvements Manage the social community and promote and improve Trustpilot and Google ratings Conduct weekly customer outreach to build relationships and gather insights Support general office tasks (ordering, invoicing, etc.) You will need to have the following skills - without exception: Organised - confident managing multiple tasks and conversations at once Detail-oriented - able to connect the dots across teams to meet customer needs Methodical - comfortable following (and improving) structured processes Time-conscious - responsive, efficient and accurate Customer-first - genuinely cares about delivering a great experience every time Creative - enjoys problem-solving and thinking on your feet Proactive - takes ownership and manages your workload independently We're flexible on experience. Ideally, you will need to have have worked in a customer-facing (preferably e-based) role before, but more importantly you'll be a quick learner, strong communicator and confident with IT systems. Please apply ASAP! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
Apr 25, 2026
Seasonal
IT Customer Advisor Salary: 13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today!
QHSE role in Doncaster at a metals assembly & manufacturing business. With a quality bias but an all-round QHSE responsibility this role is definitely not one to miss. Client Details My client is a highly successful Doncaster based manufacturer who design, manufacture and supply a range of products to a stable and growing customer base. With continued year on year growth this is a brilliant time to join the business. They are looking for a strong QHSE Manager, preferably with a quality bias, and a hands-on approach. Description The QHSE Manager will have full responsibility for all QHSE activities across the site. With a small team of quality and HSE professionals reporting into this role the position would be ideal for a QHSE Advisor, Officer or Engineer looking to take a step up, or an existing hands-on QHSE Manager. Responsibilities will include: Ensuring compliance with industry standards Promoting a safety first culture Proactively driving continuous improvements across all manufacturing operations Developing the QHSE management systems across the business Ensuring the company maintains its accreditations (ISO9001 and ISO45001) and supporting the implementation of ISO14001 Working with your team and across the wider business to embed safety and quality into everything the company does Profile Successful candidates will have a strong manufacturing background and a proven ability in both quality and HSE. You will also: Be a hands-on, shop-floor based manager who is able to truly influence the team and business culture Be proactive and seek out opportunities for development Have experience with ISO9001, 14001 or 45001 management systems Hold a good understanding of both quality and H&S - ideally with a quality bias Be comfortable managing a small team, and developing upcoming talent Job Offer c. 55k 4.5 day working week Wider benefits package including salary sacrifice pension, private healthcare and long service reward schemes Opportunity to build your own team around growing needs of the business
Apr 25, 2026
Full time
QHSE role in Doncaster at a metals assembly & manufacturing business. With a quality bias but an all-round QHSE responsibility this role is definitely not one to miss. Client Details My client is a highly successful Doncaster based manufacturer who design, manufacture and supply a range of products to a stable and growing customer base. With continued year on year growth this is a brilliant time to join the business. They are looking for a strong QHSE Manager, preferably with a quality bias, and a hands-on approach. Description The QHSE Manager will have full responsibility for all QHSE activities across the site. With a small team of quality and HSE professionals reporting into this role the position would be ideal for a QHSE Advisor, Officer or Engineer looking to take a step up, or an existing hands-on QHSE Manager. Responsibilities will include: Ensuring compliance with industry standards Promoting a safety first culture Proactively driving continuous improvements across all manufacturing operations Developing the QHSE management systems across the business Ensuring the company maintains its accreditations (ISO9001 and ISO45001) and supporting the implementation of ISO14001 Working with your team and across the wider business to embed safety and quality into everything the company does Profile Successful candidates will have a strong manufacturing background and a proven ability in both quality and HSE. You will also: Be a hands-on, shop-floor based manager who is able to truly influence the team and business culture Be proactive and seek out opportunities for development Have experience with ISO9001, 14001 or 45001 management systems Hold a good understanding of both quality and H&S - ideally with a quality bias Be comfortable managing a small team, and developing upcoming talent Job Offer c. 55k 4.5 day working week Wider benefits package including salary sacrifice pension, private healthcare and long service reward schemes Opportunity to build your own team around growing needs of the business
Remote Sales Advisor - Work From Home 25,506 + 700+ Monthly Commission Looking to boost your sales career in 2026? Have call centre experience and want a fully remote sales job with great commission, strong training, and career progression? This could be the perfect role for you. Location: Fully Remote - Work from Home Contract: Permanent, Full Time Salary: 25,506 base salary plus average 700+ monthly commission Hours: 37.5 per week Shifts: Outbound Roles: Monday to Friday only. Shifts between 10.30am to 7pm Monday to Thursday, and 9am to 5.30pm on Fridays. Inbound Roles: Various shifts available Monday to Sunday between 8am and 8pm. If you have at least 12 months of sales and call centre experience, this is a great opportunity to join a blue-chip company that offers excellent commission, strong progression, and impressive employee benefits. What does the Remote Sales Advisor role involve? Inbound or outbound sales calls to new, existing, and previous customers Promoting product protection plans Building rapport and closing sales The more you sell, the more commission you earn What do we need from you as a Remote Sales Advisor? Minimum 12 months inbound, outbound or call centre sales experience Confident communicator with strong rapport-building skills Enthusiastic, driven, and target-focused Positive attitude and passion for sales What you will receive as a Remote Sales Advisor: Monthly commission and regular incentives with excellent prizes 33 days holiday including bank holidays Free annual protection plan plus discounts for friends and family Life assurance at 4x your basic salary Health and wellbeing support including discounted gym membership and help with healthcare costs Excellent pension scheme with up to 5% employer match Employee discounts across major retailers and restaurants Fully remote working with full training and support If you're keen to work from home and enjoy a fast-paced call centre sales environment, apply now for this Remote Sales Advisor role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Apr 25, 2026
Full time
Remote Sales Advisor - Work From Home 25,506 + 700+ Monthly Commission Looking to boost your sales career in 2026? Have call centre experience and want a fully remote sales job with great commission, strong training, and career progression? This could be the perfect role for you. Location: Fully Remote - Work from Home Contract: Permanent, Full Time Salary: 25,506 base salary plus average 700+ monthly commission Hours: 37.5 per week Shifts: Outbound Roles: Monday to Friday only. Shifts between 10.30am to 7pm Monday to Thursday, and 9am to 5.30pm on Fridays. Inbound Roles: Various shifts available Monday to Sunday between 8am and 8pm. If you have at least 12 months of sales and call centre experience, this is a great opportunity to join a blue-chip company that offers excellent commission, strong progression, and impressive employee benefits. What does the Remote Sales Advisor role involve? Inbound or outbound sales calls to new, existing, and previous customers Promoting product protection plans Building rapport and closing sales The more you sell, the more commission you earn What do we need from you as a Remote Sales Advisor? Minimum 12 months inbound, outbound or call centre sales experience Confident communicator with strong rapport-building skills Enthusiastic, driven, and target-focused Positive attitude and passion for sales What you will receive as a Remote Sales Advisor: Monthly commission and regular incentives with excellent prizes 33 days holiday including bank holidays Free annual protection plan plus discounts for friends and family Life assurance at 4x your basic salary Health and wellbeing support including discounted gym membership and help with healthcare costs Excellent pension scheme with up to 5% employer match Employee discounts across major retailers and restaurants Fully remote working with full training and support If you're keen to work from home and enjoy a fast-paced call centre sales environment, apply now for this Remote Sales Advisor role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
German Speaking Customer Service Advisor Salary: 35,000 per annum Location: Edinburgh or Glasgow Contract: Permanent, Full Time We're currently recruiting for a German Speaking Customer Service Advisor to join a well established, international organisation on a permanent basis. This is an excellent opportunity for someone who is passionate about delivering high quality customer support and wants to build a long term career within a supportive and professional environment. The Role As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional service to German speaking customers, acting as a key point of contact and ensuring all queries are handled efficiently and professionally. Key responsibilities will include: Handling customer enquiries via phone, email, and digital channels in German and English Resolving queries promptly while maintaining excellent service standards Managing customer records accurately and confidentially Liaising with internal teams to escalate and resolve complex issues Ensuring a positive customer experience at every touchpoint About You We're looking for someone who is confident, organised, and customer focused. You will ideally have: Fluent German and English (spoken and written) Previous experience in customer service, contact centre, or customer support roles Strong communication and problem solving skills Ability to work calmly in a fast paced environment Good IT skills and attention to detail What's on Offer 35,000 salary Permanent, secure role with long term progression Office based role in Edinburgh or Glasgow Supportive team environment and structured onboarding Opportunity to work within an international, multilingual setting If you're a German speaker looking for a stable role where you can truly make an impact, we'd love to hear from you. Apply now or contact us for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 25, 2026
Full time
German Speaking Customer Service Advisor Salary: 35,000 per annum Location: Edinburgh or Glasgow Contract: Permanent, Full Time We're currently recruiting for a German Speaking Customer Service Advisor to join a well established, international organisation on a permanent basis. This is an excellent opportunity for someone who is passionate about delivering high quality customer support and wants to build a long term career within a supportive and professional environment. The Role As a German Speaking Customer Service Advisor, you will be responsible for providing exceptional service to German speaking customers, acting as a key point of contact and ensuring all queries are handled efficiently and professionally. Key responsibilities will include: Handling customer enquiries via phone, email, and digital channels in German and English Resolving queries promptly while maintaining excellent service standards Managing customer records accurately and confidentially Liaising with internal teams to escalate and resolve complex issues Ensuring a positive customer experience at every touchpoint About You We're looking for someone who is confident, organised, and customer focused. You will ideally have: Fluent German and English (spoken and written) Previous experience in customer service, contact centre, or customer support roles Strong communication and problem solving skills Ability to work calmly in a fast paced environment Good IT skills and attention to detail What's on Offer 35,000 salary Permanent, secure role with long term progression Office based role in Edinburgh or Glasgow Supportive team environment and structured onboarding Opportunity to work within an international, multilingual setting If you're a German speaker looking for a stable role where you can truly make an impact, we'd love to hear from you. Apply now or contact us for more information. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
Apr 25, 2026
Full time
Travel Agent (French and English Speaking) Location: Hybrid - Head Office in Canary Wharf, London. Training fully in the office Salary/Rate: £12.79 hour + benefits Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £3000 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager. Hours: 40 per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday Overview We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities. Responsibilities As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include: Handling incoming calls for both sales and service inquiries. Managing service requests using the client's application system. Understanding customer needs and creating tailored holiday solutions to drive sales. Managing and modifying existing bookings, including cancellations and confirmations. Providing outbound call support during holiday periods. Upselling additional products, services, and extended stays. Assisting customers via live chat with product and booking inquiries. This list is not exhaustive, and additional duties may be assigned as required by the business. Qualifications To excel in this role, you should possess the following qualifications and skills: Fluency in both French and English. Excellent interpersonal and communication skills. A natural ability to drive sales and achieve targets. Professionalism and emotional resilience. Strong attention to detail and multitasking abilities. A commitment to delivering exceptional customer experiences. Previous experience in customer service or sales roles (essential). Familiarity with call centre practices and KPIs (preferred). Day-to-Day Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills. Benefits We offer a comprehensive benefits package to support your professional growth and personal well-being, including: Competitive hourly rate of £12.79 plus uncapped commission (on-target earnings of £5,000 per annum). Full training and induction program. 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays. Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars). Smart casual dress code. Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager. Involvement in local charity initiatives and fundraising events. Staff room with refreshments. Apprenticeship positions and NVQ qualifications available. Recommend-a-friend scheme with paid rewards. Additional Information Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references). If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!
