Customer Service Advisor

Customer Service Advisor

Temporary starting 3rd June - ongoing till the end of the year

Burton on Trent

13.50ph, rising to 14.00ph after training

Are you a confident, customer-focused professional who thrives in a fast-paced environment?

We're recruiting for an exciting temporary opportunity to start in June!

You'll be at the heart of operations, providing front-line support across account management, stock control, logistics, and customer enquiries. From processing orders to resolving delivery issues, you'll play a key role in delivering outstanding service to both customers and internal stakeholders.

Description of the role:

• Manage daily order processing via phone, email, CRM & B2B systems.
• Take full ownership of customer accounts and relationships.
• Investigate and resolve delivery discrepancies and queries.
• Monitor stock levels and liaise with logistics teams and key customers.
• Handle customer and consumer product enquiries
• Support technical and claims management cases.
• Process payments over the phone when required.
• Maintain accurate admin processes and documentation.
• Assist during busy periods (month-end/year-end) and provide team cover.

About you:

• Proven experience in customer service (essential)
• Strong communication skills with a confident telephone manner
• Ability to manage workload, multitask, and meet deadlines.
• High attention to detail and problem-solving skills
• Resilient, adaptable, and able to work under pressure.
• Strong IT skills (Excel, Outlook, CRM systems)
• A proactive, team-oriented mindset
• SAP or CRM system familiarity
• Technical or claims handling experience.

If you are an experienced customer service professional looking for your next challenge and are available to start your next role in June, apply today!