Traffic Management Officer RJS Contractors are based in Farnborough Hampshire, we specialize in all aspects of groundworks, civils, drainage, building maintenance and Traffic Management. We are looking for an experienced traffic Management Officer to join our busy team and build the TM division alongside the Groundworks. To be successful in this role we are looking for someone who has a full, clean UK driving license. The right candidate will be confident in the role and working alone, must be able to work on their own and as part of the team, be able to manage their time efficiently and complete jobs within specified time frames. Full Traffic Management Officer job description Drafting and processing of all Permits, TMO s, TTRO s, Notices and all matters relating to planning, highway, parking, car park notices and traffic regulations. Drafting and processing all emergency and temporary traffic orders, including estimating, and recording all associated costs. Liaising with the finance team to issue invoices and ensuring payments are received from clients. Set up and maintain progress report files on all notices and orders the require processing and which are being processed. Answer any queries and complaints. Oversee new enquiries. Pricing all TM requirements. Meeting clients, council, highways when the requirement is needed. Oversee live TM projects. Using Joblogic and any other systems to facilitate the role. Liaising internally regarding project start dates. Finding new business through emails/calls/site meets. Stock checks/new suppliers. Equipment/vehicle checks. Site RAMS Managing operatives from onboarding/checks and ensuring compliant with PPE. Over see the smooth running of all aspects of traffic management on a day-to-day basis. Following up with quotes sent. Working with the groundworks division to assist estimators in applying for permits, TM plans and overseeing TM. Ensure prices are competitive and correctly quoted. Providing regular updates and briefings with the MD to provide TM progression. Initially/ Occasional site set up and being the operative to keep overheads down. Requirements for the Traffic Management Officer Traffic Order Management: minimum of 5years NRSWA Operative/Supervisor Lantra 12D M1-M2/12D MJ What is offered for the Traffic Management Officer role Role: Full time Pay: £38,000 - £42,000 Company van - For work purposes
Apr 29, 2026
Full time
Traffic Management Officer RJS Contractors are based in Farnborough Hampshire, we specialize in all aspects of groundworks, civils, drainage, building maintenance and Traffic Management. We are looking for an experienced traffic Management Officer to join our busy team and build the TM division alongside the Groundworks. To be successful in this role we are looking for someone who has a full, clean UK driving license. The right candidate will be confident in the role and working alone, must be able to work on their own and as part of the team, be able to manage their time efficiently and complete jobs within specified time frames. Full Traffic Management Officer job description Drafting and processing of all Permits, TMO s, TTRO s, Notices and all matters relating to planning, highway, parking, car park notices and traffic regulations. Drafting and processing all emergency and temporary traffic orders, including estimating, and recording all associated costs. Liaising with the finance team to issue invoices and ensuring payments are received from clients. Set up and maintain progress report files on all notices and orders the require processing and which are being processed. Answer any queries and complaints. Oversee new enquiries. Pricing all TM requirements. Meeting clients, council, highways when the requirement is needed. Oversee live TM projects. Using Joblogic and any other systems to facilitate the role. Liaising internally regarding project start dates. Finding new business through emails/calls/site meets. Stock checks/new suppliers. Equipment/vehicle checks. Site RAMS Managing operatives from onboarding/checks and ensuring compliant with PPE. Over see the smooth running of all aspects of traffic management on a day-to-day basis. Following up with quotes sent. Working with the groundworks division to assist estimators in applying for permits, TM plans and overseeing TM. Ensure prices are competitive and correctly quoted. Providing regular updates and briefings with the MD to provide TM progression. Initially/ Occasional site set up and being the operative to keep overheads down. Requirements for the Traffic Management Officer Traffic Order Management: minimum of 5years NRSWA Operative/Supervisor Lantra 12D M1-M2/12D MJ What is offered for the Traffic Management Officer role Role: Full time Pay: £38,000 - £42,000 Company van - For work purposes
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice
Apr 29, 2026
Seasonal
A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE 26.81 Umbrella 35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Area Manager - Safer Parking (Ex-Police Officer) Location: Home-based with travel (covering North London, Hertfordshire & Buckinghamshire) Salary: 34,000 Hours: 36 hours per week, Monday to Friday Contract: Permanent Closing date: 1st May Benefits: Company car provided About the Role We're looking for a proactive and self-motivated Area Manager to join a national crime prevention organisation delivering Safer Parking initiatives across the UK. This is a highly flexible, home-based role offering full autonomy over your working day . You'll manage your own diary, plan site visits, and build relationships with stakeholders across North London, Hertfordshire and Buckinghamshire. Due to the travel involved, you'll need to be based within one of these areas. You'll play a key role in supporting safer communities by working with car park operators and stakeholders to improve safety, reduce crime, and promote best practice. What You'll Be Doing Acting as an ambassador for Safer Parking initiatives across your region Building strong relationships with existing members and supporting new business growth Visiting car parks and advising on practical crime prevention improvements Supporting sites to meet and maintain accreditation standards Managing audits, reporting, and general operational delivery within your area Delivering presentations and attending local events to promote safer parking schemes Handling enquiries and resolving complaints in a professional and timely manner Keeping accurate records and managing activity through internal systems What We're Looking For You don't need direct experience auditing car parks - but you must be confident assessing environments and identifying crime prevention improvements . We're particularly interested in candidates who can demonstrate: Experience in crime prevention, community safety, security, or similar fields Strong communication and relationship-building skills Confidence working independently and managing your own workload Excellent organisational and diary management skills Ability to engage with a wide range of stakeholders Experience dealing with compliance, auditing, or advisory work (or transferable skills) A proactive, solutions-focused mindset Additional requirements: Full UK driving licence Willingness to travel regularly across the region (occasional overnight stays may be required) Why Join? Flexible, autonomous role - manage your own schedule and workload Opportunity to make a real impact on community safety Work with a wide range of partners across public and private sectors Supportive and collaborative team environment Company car provided Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Apr 29, 2026
Full time
RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Area Manager - Safer Parking (Ex-Police Officer) Location: Home-based with travel (covering North London, Hertfordshire & Buckinghamshire) Salary: 34,000 Hours: 36 hours per week, Monday to Friday Contract: Permanent Closing date: 1st May Benefits: Company car provided About the Role We're looking for a proactive and self-motivated Area Manager to join a national crime prevention organisation delivering Safer Parking initiatives across the UK. This is a highly flexible, home-based role offering full autonomy over your working day . You'll manage your own diary, plan site visits, and build relationships with stakeholders across North London, Hertfordshire and Buckinghamshire. Due to the travel involved, you'll need to be based within one of these areas. You'll play a key role in supporting safer communities by working with car park operators and stakeholders to improve safety, reduce crime, and promote best practice. What You'll Be Doing Acting as an ambassador for Safer Parking initiatives across your region Building strong relationships with existing members and supporting new business growth Visiting car parks and advising on practical crime prevention improvements Supporting sites to meet and maintain accreditation standards Managing audits, reporting, and general operational delivery within your area Delivering presentations and attending local events to promote safer parking schemes Handling enquiries and resolving complaints in a professional and timely manner Keeping accurate records and managing activity through internal systems What We're Looking For You don't need direct experience auditing car parks - but you must be confident assessing environments and identifying crime prevention improvements . We're particularly interested in candidates who can demonstrate: Experience in crime prevention, community safety, security, or similar fields Strong communication and relationship-building skills Confidence working independently and managing your own workload Excellent organisational and diary management skills Ability to engage with a wide range of stakeholders Experience dealing with compliance, auditing, or advisory work (or transferable skills) A proactive, solutions-focused mindset Additional requirements: Full UK driving licence Willingness to travel regularly across the region (occasional overnight stays may be required) Why Join? Flexible, autonomous role - manage your own schedule and workload Opportunity to make a real impact on community safety Work with a wide range of partners across public and private sectors Supportive and collaborative team environment Company car provided Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
JOB SUMMARY AND LOCATION Finance Officer Located at 160 Tooley Street with some remote working. Reporting to the Revenue Service Charge Manager for repairs. Responsible for carrying out appropriate statutory consultation with leaseholders recognised tenants' associations and applicants on qualifying long term agreements and qualifying revenue work in accordance with relevant legislation and good practice to secure the service charge recovery. To be the first point of contact for the Council in respect to all revenue service charge construction queries. Liaising as appropriate with central government, other local authorities and their associations, the courts, tribunals and professional bodies, representing the council's interests and ensuring, as far as possible, that the Council's position is reflected in pertinent legislation or best practice guides. Be responsible for responding to customers enquiries and complaints relating to the construction of revenue service charges. To investigate queries, make recommendations on adjustments and reply to correspondence. Be responsible for meeting individual and team targets in the delivery of the Homeowner service Managing and taking ownership of a demanding and varied case load with flexibility to ensure the effective operation of the team overall. PRINCIPAL ACCOUNTABILITIES Finance Officer To deliver excellent professional and specialist services to homeowners and their representatives in line with the Council's vision, values, resources, strategic and service priorities. Responsible for constructing accurate and timely accounts and estimates for revenue service charges across a growing portfolio of properties, in a correct, open and transparent manner in accordance with the required industry and professional standards. in the production of accurate, complete, and timely actual costs for service charges to leaseholders and freeholders for the costs of providing services, repairs, maintenance, insurance, ground rent etc, is in accordance with their lease contract or deed of covenant To ensure that the extraction/collection of recharges to leaseholders and freeholders for the costs of providing services, repairs, maintenance, insurance, ground rent etc, in accordance with their lease contract or deed of transfer To reconcile block and estate costs totals to source data (including general ledger cost totals.) and adjustments. To check and validate apportioned costs To review costs areas for adequacy, book of records. This puts the post holder in the position of reviewing the budget control (budget and out turn) of many managers at detail level and involves communication at that level. To liaise with service providers to identify when statutory notices are required. Responsible for the service of appropriate statutory notices within the set time scales, according to procedure for qualifying revenue work on both leaseholders and Recognised Tenants Associations. To respond to all observations raised and maintaining a log of observations and replies for information purposes. Assist in the service of appropriate statutory notices to all leaseholders within the set time scales, according to procedure for qualifying long term agreements on both leaseholders and Recognised Tenants Associations, ensuring that the council will be able to collect the resultant service charge. To respond to all observations raised and maintaining a log of observations and replies for information purposes Assist with applications for dispensations to the First Tier Tribunal for both qualifying work and qualifying long term agreements where appropriate observations raised and maintaining a log of observations and replies for information purposes Assist with applications for dispensations to the First Tier Tribunal for both qualifying work and qualifying long term agreements where appropriate Respond to queries both written and verbal to a high standard and within the Council's code of practice. To assist in answering members' enquiries, formal complaints, freedom of information requests and data access requests in a timely and proficient manner To keep updated all the databases and records for the team to maintain complete and accurate dwelling specific service charge information - e.g. ground rent, Insurance, lease type, ownership details etc. To assist in the maintenance of the service charge module and fix asset register including the dwelling/block/estate structure. To maintain appropriate relationships with other departments of the council, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To liaise where necessary with other departments, sections and outside agencies, including solicitors. To act in the council's best interests at all times, whilst ensuring the services provided are in accordance with legislation, policy, procedure and the principles of best value. To represent Home Ownership Services at consultation and other meetings with homeowners, tenants and consultants concerning proposed qualifying long term agreements. To represent Home Ownership Services at Home Owners Council and other consultative bodies as necessary To work to targets agreed with the Revenue Service Charge Manager. To work with flexibility to ensure effective operation of the group. Development of active strategies for areas of work which engage and deliver homeowners priorities across the borough. To provide the general financial support and assistance to all sections of the HOS as required (for e.g. inputting invoices and credit notes, assisting with major reconciliation's, assisting with new sales cases, pre assignment request, running IT processes). To provide a support to the revenue arrears and other teams justifying services charges To take responsibility for the accuracy completeness and control of projects assigned by accountants in the team. Ensure that all work is backed up and secure and is properly evidence and recorded.
Apr 29, 2026
Contractor
JOB SUMMARY AND LOCATION Finance Officer Located at 160 Tooley Street with some remote working. Reporting to the Revenue Service Charge Manager for repairs. Responsible for carrying out appropriate statutory consultation with leaseholders recognised tenants' associations and applicants on qualifying long term agreements and qualifying revenue work in accordance with relevant legislation and good practice to secure the service charge recovery. To be the first point of contact for the Council in respect to all revenue service charge construction queries. Liaising as appropriate with central government, other local authorities and their associations, the courts, tribunals and professional bodies, representing the council's interests and ensuring, as far as possible, that the Council's position is reflected in pertinent legislation or best practice guides. Be responsible for responding to customers enquiries and complaints relating to the construction of revenue service charges. To investigate queries, make recommendations on adjustments and reply to correspondence. Be responsible for meeting individual and team targets in the delivery of the Homeowner service Managing and taking ownership of a demanding and varied case load with flexibility to ensure the effective operation of the team overall. PRINCIPAL ACCOUNTABILITIES Finance Officer To deliver excellent professional and specialist services to homeowners and their representatives in line with the Council's vision, values, resources, strategic and service priorities. Responsible for constructing accurate and timely accounts and estimates for revenue service charges across a growing portfolio of properties, in a correct, open and transparent manner in accordance with the required industry and professional standards. in the production of accurate, complete, and timely actual costs for service charges to leaseholders and freeholders for the costs of providing services, repairs, maintenance, insurance, ground rent etc, is in accordance with their lease contract or deed of covenant To ensure that the extraction/collection of recharges to leaseholders and freeholders for the costs of providing services, repairs, maintenance, insurance, ground rent etc, in accordance with their lease contract or deed of transfer To reconcile block and estate costs totals to source data (including general ledger cost totals.) and adjustments. To check and validate apportioned costs To review costs areas for adequacy, book of records. This puts the post holder in the position of reviewing the budget control (budget and out turn) of many managers at detail level and involves communication at that level. To liaise with service providers to identify when statutory notices are required. Responsible for the service of appropriate statutory notices within the set time scales, according to procedure for qualifying revenue work on both leaseholders and Recognised Tenants Associations. To respond to all observations raised and maintaining a log of observations and replies for information purposes. Assist in the service of appropriate statutory notices to all leaseholders within the set time scales, according to procedure for qualifying long term agreements on both leaseholders and Recognised Tenants Associations, ensuring that the council will be able to collect the resultant service charge. To respond to all observations raised and maintaining a log of observations and replies for information purposes Assist with applications for dispensations to the First Tier Tribunal for both qualifying work and qualifying long term agreements where appropriate observations raised and maintaining a log of observations and replies for information purposes Assist with applications for dispensations to the First Tier Tribunal for both qualifying work and qualifying long term agreements where appropriate Respond to queries both written and verbal to a high standard and within the Council's code of practice. To assist in answering members' enquiries, formal complaints, freedom of information requests and data access requests in a timely and proficient manner To keep updated all the databases and records for the team to maintain complete and accurate dwelling specific service charge information - e.g. ground rent, Insurance, lease type, ownership details etc. To assist in the maintenance of the service charge module and fix asset register including the dwelling/block/estate structure. To maintain appropriate relationships with other departments of the council, external agencies and the community, and to develop joint initiatives where these add value to service delivery. To liaise where necessary with other departments, sections and outside agencies, including solicitors. To act in the council's best interests at all times, whilst ensuring the services provided are in accordance with legislation, policy, procedure and the principles of best value. To represent Home Ownership Services at consultation and other meetings with homeowners, tenants and consultants concerning proposed qualifying long term agreements. To represent Home Ownership Services at Home Owners Council and other consultative bodies as necessary To work to targets agreed with the Revenue Service Charge Manager. To work with flexibility to ensure effective operation of the group. Development of active strategies for areas of work which engage and deliver homeowners priorities across the borough. To provide the general financial support and assistance to all sections of the HOS as required (for e.g. inputting invoices and credit notes, assisting with major reconciliation's, assisting with new sales cases, pre assignment request, running IT processes). To provide a support to the revenue arrears and other teams justifying services charges To take responsibility for the accuracy completeness and control of projects assigned by accountants in the team. Ensure that all work is backed up and secure and is properly evidence and recorded.
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG Employment Type: Temporary 37 hours per week Nova Hire Recruitment is recruiting on behalf of Swindon Borough Council . Provide high-quality administrative and legal support to the Chief Legal and Monitoring Officer and Legal Services team. Ensure work is prioritised and delivered efficiently while maintaining strict confidentiality. Key Responsibilities Super user of IKEN Case Management System (case creation, document management, reporting, bundling) Manage legal records, agreements, and electronic filing systems Monitor legal inboxes and allocate queries appropriately Support Right to Buy processes, including title checks and documentation Prepare court documentation for Single Justice Procedure cases Record Land Registry searches and manage related cost tracking Support onboarding, IT requests, equipment orders, and timesheets Produce KPI and performance reports for Legal Services Assist with FOI (Freedom of information act), SAR (Subject Access Requests), complaints, and member enquiries Carry out general administrative duties (post, calls, scanning, invoicing) Additional Duties Improve processes and support service efficiency Help maintain the Legal Office Manual on SharePoint Provide support across teams, including childcare legal admin when needed Working Relationships Daily contact with Legal team and council officers Regular liaison with Line Manager
Apr 29, 2026
Seasonal
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG Employment Type: Temporary 37 hours per week Nova Hire Recruitment is recruiting on behalf of Swindon Borough Council . Provide high-quality administrative and legal support to the Chief Legal and Monitoring Officer and Legal Services team. Ensure work is prioritised and delivered efficiently while maintaining strict confidentiality. Key Responsibilities Super user of IKEN Case Management System (case creation, document management, reporting, bundling) Manage legal records, agreements, and electronic filing systems Monitor legal inboxes and allocate queries appropriately Support Right to Buy processes, including title checks and documentation Prepare court documentation for Single Justice Procedure cases Record Land Registry searches and manage related cost tracking Support onboarding, IT requests, equipment orders, and timesheets Produce KPI and performance reports for Legal Services Assist with FOI (Freedom of information act), SAR (Subject Access Requests), complaints, and member enquiries Carry out general administrative duties (post, calls, scanning, invoicing) Additional Duties Improve processes and support service efficiency Help maintain the Legal Office Manual on SharePoint Provide support across teams, including childcare legal admin when needed Working Relationships Daily contact with Legal team and council officers Regular liaison with Line Manager
Facilities Officer page is loaded Facilities Officerlocations: Nottinghamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (21 days left to apply)job requisition id: R6418 Here at UPP we currently have an opportunity for a Facilities Officer to join our team. This is a permanent position, working variable shift pattern 41 hours per week The shifts are Days, evening's and Night's on a 21 day rolling rota The salary is £29,593.00 per annum.The Mobile Facilities Officer will provide cover to multiple sites and report to the Supervisor daily for updates, They will offer a range of support to the residence's management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement. Role responsibilities include: Carry out regular patrols of the residence and grounds, reporting any security/safety issues Monitor and control health, safety and maintenance standards within residence and grounds Respond effectively to fire alarm activations and liaise with the emergency services Monitor the signing in and out of all guests, visitors and contractors Complete help desk forms for reactive maintenance and pass to the relevant persons Deal with queries and complaints in an efficient, professional and courteous manner Complete all necessary reports including incident reports, noise reports, accident reports and others as required Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesWe truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends. Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS. What we offer: In return, we are offeringa fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.We also give two paid volunteering days each year to support a charity of your choice. Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award. We are a team of people with energy, pace and passion; if that sounds like you, apply today. We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.However, we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.At UPP, we believe your career should be as rewarding as the impact you make. Here's what you can expect when you join us:To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our . Apply today and start your journey with UPP. Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth : Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits : Competitive package and range of benefits designed for you. Health and Wellbeing : From mental health resources to wellness programmes, and everyday support. Purpose & Impact : Every role shapes the student experience.
Apr 29, 2026
Full time
Facilities Officer page is loaded Facilities Officerlocations: Nottinghamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 11, 2026 (21 days left to apply)job requisition id: R6418 Here at UPP we currently have an opportunity for a Facilities Officer to join our team. This is a permanent position, working variable shift pattern 41 hours per week The shifts are Days, evening's and Night's on a 21 day rolling rota The salary is £29,593.00 per annum.The Mobile Facilities Officer will provide cover to multiple sites and report to the Supervisor daily for updates, They will offer a range of support to the residence's management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement. Role responsibilities include: Carry out regular patrols of the residence and grounds, reporting any security/safety issues Monitor and control health, safety and maintenance standards within residence and grounds Respond effectively to fire alarm activations and liaise with the emergency services Monitor the signing in and out of all guests, visitors and contractors Complete help desk forms for reactive maintenance and pass to the relevant persons Deal with queries and complaints in an efficient, professional and courteous manner Complete all necessary reports including incident reports, noise reports, accident reports and others as required Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegatesWe truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends. Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS. What we offer: In return, we are offeringa fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.We also give two paid volunteering days each year to support a charity of your choice. Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity. Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award. We are a team of people with energy, pace and passion; if that sounds like you, apply today. We are proud to be the UK's leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term.However, we're more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.At UPP, we believe your career should be as rewarding as the impact you make. Here's what you can expect when you join us:To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our . Apply today and start your journey with UPP. Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth : Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits : Competitive package and range of benefits designed for you. Health and Wellbeing : From mental health resources to wellness programmes, and everyday support. Purpose & Impact : Every role shapes the student experience.
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
Apr 29, 2026
Seasonal
Resident Liaison Officer (RLO) Temp to Perm Manchester (North Manchester & surrounding areas) 29,000 - 31,000 Monday-Friday 8:00am-4:30pm Start: Immediate/Notice period Are you an experienced Resident Liaison Officer who enjoys being the friendly, professional link between residents, site teams and clients? We're recruiting for a well-established property maintenance contractor working across North Manchester. This is a temp-to-perm opportunity for the right person, offering stability and the chance to join a supportive team on long-term works. The Role You'll be the key point of contact for residents, ensuring communication is clear, consistent and customer-focused throughout the works programme. Key Responsibilities Liaise with residents, Scheme Managers and the client to keep everyone informed Support the delivery of social value / community engagement events Collate customer satisfaction surveys and feedback Monitor, log and help resolve resident complaints in a professional manner Work closely with the Site/Project Manager to maintain a strong communication bridge Support conflict resolution and de-escalate concerns on site where needed What We're Looking For Experience as an RLO/CLO (or similar customer-facing role in construction/property services or construction) Strong customer service and communication skills Confident handling sensitive conversations and complaints Organised, proactive and able to manage multiple stakeholders Interested? Send your CV over or call Jess on (phone number removed) for a quick chat. Key words: Resident Liaison Officer, RLO, Tenant Liaison Officer, TLO, Customer Liaison Officer, CLO, Customer Care, Property Services, Repairs & Maintenance, Construction, Manchester, North West
Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
Apr 29, 2026
Full time
Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
BDS are working with a leading housing association to recruit a Sheltered housing officer to provide a housing management service within one of their sheltered services in Rochford. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: Monday to Friday 9am - 5pm Salary; 18.76 paye or 24.80 paye Contract: This is a temp ongoing role in the first instance for at least 3 months with likely extension. Please apply now for immediate consideration.
Apr 29, 2026
Full time
BDS are working with a leading housing association to recruit a Sheltered housing officer to provide a housing management service within one of their sheltered services in Rochford. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: Monday to Friday 9am - 5pm Salary; 18.76 paye or 24.80 paye Contract: This is a temp ongoing role in the first instance for at least 3 months with likely extension. Please apply now for immediate consideration.
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
Apr 29, 2026
Full time
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 29, 2026
Contractor
Job Title: Customer Support Advisor (Accommodation Services) Location: Reading Job Purpose: This role provides high-quality frontline customer service to residents in a managed accommodation setting, ensuring a positive living experience. Responsibilities include supporting bookings, coordinating property maintenance, and ensuring compliance with regulations. The role involves close collaboration with colleagues to maximise occupancy and streamline tenant processes. Key Accountabilities: Support the generation of income by maximising bookings and occupancy, working alongside colleagues to promote available accommodation. Serve as the first point of contact for resident enquiries via phone, email, and in person. Advise on accommodation options and guide prospective residents through the application process. Assist with move-in and move-out procedures, including compliance checks and financial transactions. Maintain high service standards by addressing resident concerns promptly and escalating issues as needed. Collaborate with colleagues to advertise vacancies, ensure smooth tenant transitions, and optimise occupancy. Manage room bookings and maintain accurate occupancy records. Process and track maintenance requests, coordinating with contractors to ensure timely resolutions. Conduct property inspections and health & safety checks, ensuring compliance with tenancy regulations. Maintain accurate data entry in housing systems to track resident information and property status. Assist with financial transactions, including deposit processing, rent collection, and invoice management. Liaise with external partners to support accommodation needs and gather feedback for service improvements. Support the management team with complaint investigations and service improvement initiatives. Promote a culture of compliance, safety, and customer satisfaction within the accommodation scheme. General Responsibilities: Uphold organisational values, fostering trust, transparency, inclusion, and employee wellbeing. Prioritise health and safety in all decision-making. Participate in learning and development opportunities to enhance personal effectiveness and performance. Undertake additional duties as required to meet the evolving needs of the organisation. Knowledge and Skills: Essential: Strong customer service and problem-solving skills. Ability to multitask and manage administrative processes efficiently. Proficiency in housing management systems and Microsoft Office. Excellent communication and stakeholder management abilities. Desirable: Experience in accommodation, property management, or hospitality services. Knowledge of tenancy agreements, housing regulations, and compliance standards. Familiarity with financial processing, including rent and deposit transactions. Understanding of health and safety regulations in a residential setting. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Apr 29, 2026
Contractor
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2026
Seasonal
Complaints Investigation Officer Hourly Rate: 26 Contract Length: 6 months Working Pattern: Full Time, hybrid, Monday - Friday 36 hrs per week. Location: SE6 In this temporary position, you will be the first and last point of contact for complainants, ensuring they are kept informed throughout the complaints process. Your responsibilities will include: Logging complaints, compliments, and inquiries, ensuring they are addressed promptly and effectively. Liaising with complainants to clarify the nature and scope of complaints, outlining timelines and escalation options. Investigating complaints by examining evidence, interviewing colleagues, and visiting complainants as necessary. Maintaining an accurate case management system and identifying areas for service improvement. Drafting clear investigation reports with recommendations for resolution, including potential compensation. Collaborating with the Contact Centre to identify trends and enhance processes for improved resident satisfaction. Assisting in liaising with external bodies, such as the Housing Ombudsman, ensuring compliance with relevant legislation. Key Requirements: Strong analytical and problem-solving skills to navigate complex issues. A solid understanding of housing, legal, and regulatory frameworks. Excellent negotiation and interpersonal skills to effectively engage with a diverse range of stakeholders. Proficiency in using IT systems, particularly Microsoft Office and CRM software. A commitment to equality and diversity in service provision. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We're now recruiting for a Security Officer to join us at our development, Royal Wharf! What you should know Royal Wharf is a large, modern development with 3,385 homes. It offers amenities such as a concierge service, gym/swimming pool, landscaped park and riverside walk. Important to note Hours: 7:00 - 19:00 / Days & 19:00 - 7:00 / Nights (you will be required to work both day & night shifts in this role) Shift Pattern: 4 on - 4 off Location: E16, Silvertown Salary per hour: £13.49 Contract: 42 hpw/permanent What you'll be doing Always maintain a safe environment for all people in the estate, including a constant Security presence. Ensure any unusual behaviour recorded is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up-to-date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. Monitor CCTV cameras pro-actively, to detect any security related incidents. Only permit authorised personnel into FCC/Control Room, using log in/out form. What you'll need to be successful SIA Licence. Previous experience in a similar Security position. Patience and the ability to remain clam in stressful situations. Thinking and reasoning skills for dealing with emergencies. Ability to work well with others. Equal Opportunities Statement Ballymore operate as an equal opportunities' employer.
Apr 29, 2026
Full time
We're now recruiting for a Security Officer to join us at our development, Royal Wharf! What you should know Royal Wharf is a large, modern development with 3,385 homes. It offers amenities such as a concierge service, gym/swimming pool, landscaped park and riverside walk. Important to note Hours: 7:00 - 19:00 / Days & 19:00 - 7:00 / Nights (you will be required to work both day & night shifts in this role) Shift Pattern: 4 on - 4 off Location: E16, Silvertown Salary per hour: £13.49 Contract: 42 hpw/permanent What you'll be doing Always maintain a safe environment for all people in the estate, including a constant Security presence. Ensure any unusual behaviour recorded is followed up, calling the police if necessary. Communicate with control regularly and ensure there is a quick response to any incident. To include building rounds & PES patrols of the site, in the daily tasks. Correct reporting of any Security / Health and Safety issues or incidents and archiving of all onsite records, including police liaison. Provide a bespoke 5-star service to residents with tasks and individual requests dealt with in an efficient and timely manner. Reporting of any accidents within the accident report book. All serious incidents are to be escalated to both the General Manager & Duty Managers immediately. Maintain confidentiality at all times concerning residents and Ballymore business and its personnel. Give clear and precise up-to-date information during and at the end of the shift highlighting any event that has occurred, any forthcoming events together with a clear and precise hand over of any vehicles in the car park. All emergencies, breaches of the lease, serious defects or any matter likely to be subject of formal complaints are reported to the GM. Monitor CCTV cameras pro-actively, to detect any security related incidents. Only permit authorised personnel into FCC/Control Room, using log in/out form. What you'll need to be successful SIA Licence. Previous experience in a similar Security position. Patience and the ability to remain clam in stressful situations. Thinking and reasoning skills for dealing with emergencies. Ability to work well with others. Equal Opportunities Statement Ballymore operate as an equal opportunities' employer.
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 29, 2026
Seasonal
Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Stage 2 Complaints Officer Temp on going Based in West London Office based This will be a full time role - 36 hours per week. Monday - Friday 9 to 5 The first few weeks will be full time in the office and then 3 days minimum in office per week once induction and training completed Temporary Accommodation Procurement & Contract Officer however the role will primarily focus on Temporary Accommodation Repairs & Complaints casework with a special focus on Complaints, Members Enquires, Ombudsman enquiries from investigating them, communicating with residents and agents and responding to residents in writing in line with our corporate complaints policy. Excellent verbal and written skills will be required and a background in Temporary Accommodation, Property Management, Repairs & maintenance is desirable.
Apr 29, 2026
Contractor
Stage 2 Complaints Officer Temp on going Based in West London Office based This will be a full time role - 36 hours per week. Monday - Friday 9 to 5 The first few weeks will be full time in the office and then 3 days minimum in office per week once induction and training completed Temporary Accommodation Procurement & Contract Officer however the role will primarily focus on Temporary Accommodation Repairs & Complaints casework with a special focus on Complaints, Members Enquires, Ombudsman enquiries from investigating them, communicating with residents and agents and responding to residents in writing in line with our corporate complaints policy. Excellent verbal and written skills will be required and a background in Temporary Accommodation, Property Management, Repairs & maintenance is desirable.
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
Apr 29, 2026
Full time
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Mileage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Apr 29, 2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) Mileage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Apr 29, 2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one of the UK's largest social housing contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer in refurbishment projects to join them on a permanent basis out of their Leiester office. As a Resident Liaison Officer, you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works. What's in it for you? Basic Salary of up to 33,000 (D.O.E) MIleage Yearly bonus incentives Access to an online discounts portal, employee assistance program & much more! What are we looking for? Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector. Strong communication and interpersonal skills, with a customer-first approach. Understanding of social housing projects Experience working in occupied social housing environments. Key Responsibilities: Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works Conduct pre-start visits to explain the scope of works and answer resident queries. Manage complaints and resolve issues sensitively and professionally Organise and attend resident meetings, open days, and progress updates. Ensure residents are aware of health and safety procedures and property access needs. Support vulnerable residents and ensure special requirements or adjustments are considered. IF THIS IS YOU, WHY NOT APPLY NOW!
Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.) Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams Feed local needs into evolving construction plans and traffic management Stay close to the site team to keep community information accurate and current Plan and run drop-in events to inform the local community of construction works, represent our client at local events Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol Draft clear, plain-English updates for newsletters, letters, web, and social Identify and help deliver community benefits/social value (schools, clubs, charities) Maintain engagement records in our CRM and produce short weekly updates Success Looks Like Timely responses (acknowledge within 1 business day; resolve/close as agreed) Fewer complaints/escalations; positive feedback from traders/residents Accurate, audit-ready engagement logs and brief weekly updates Required Experience Community liaison on construction/infrastructure/housing projects (utilities, civils or similar) Confident face-to-face engagement; calm de-escalation and complaints handling Clear writing for public audiences; event organisation Strong coordination skills; comfortable on live worksites Basic digital skills: email, CRM/Excel, social media monitoring Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience Experience with local authority processes (permits, traffic management planning communications) Infrastructure and/or construction experience Driving licence Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months
Apr 29, 2026
Full time
Job Summary We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations. Duties Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.) Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams Feed local needs into evolving construction plans and traffic management Stay close to the site team to keep community information accurate and current Plan and run drop-in events to inform the local community of construction works, represent our client at local events Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol Draft clear, plain-English updates for newsletters, letters, web, and social Identify and help deliver community benefits/social value (schools, clubs, charities) Maintain engagement records in our CRM and produce short weekly updates Success Looks Like Timely responses (acknowledge within 1 business day; resolve/close as agreed) Fewer complaints/escalations; positive feedback from traders/residents Accurate, audit-ready engagement logs and brief weekly updates Required Experience Community liaison on construction/infrastructure/housing projects (utilities, civils or similar) Confident face-to-face engagement; calm de-escalation and complaints handling Clear writing for public audiences; event organisation Strong coordination skills; comfortable on live worksites Basic digital skills: email, CRM/Excel, social media monitoring Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area) Desirable Experience Experience with local authority processes (permits, traffic management planning communications) Infrastructure and/or construction experience Driving licence Language experience in Polish, Punjabi or Arabic Job Types: Part-time, Temporary, Freelance Contract length: 6-12 months
