Customer Service Executive

An exciting opportunity has come up with our Fife based client for a Customer Service expert to join their busy Customer Service team.

This role is initially a 9 month contract to cover maternity leave.

You will provide customers with an efficient and reliable service with an aim to meet expectations at all levels. Key duties will include:

• Review and process customer order monitor customer orders on a daily, weekly, monthly basis.
• Coordinate with Procurement, Planning, Warehouse and Transport Teams to meet customer delivery requirements.
• Liaise with the Finance team to resolve credit queries.
• Process customer complaints
• Maintain regular contact with relevant external Sales Teams.
• Build relationships with customers.

To be suitable for this busy and rewarding role you will have the following key skills and experience :

• Proven experience in a fast-paced customer service related office role.
• Strong IT skills and attention to detail
• Background in Manufacturing preferred
• Excellent oral and written communication skills
• Self-motivated and flexible

In return you will receive an excellent salary and benefits package along with ongoing training an development. There may be an opportunity to work one day from home once you have been fully trained etc.

If you are committed to a maternity cover role and have the relevant skills and experience please apply or call Jill Cullen on (phone number removed).

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