Job Title Talent Acquisition Agent Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds Ways of Working: Remote (with frequent visits to contracted location and Head Office of Leeds) Hours of work: Monday to Friday - 3 week shift rota - 08:00am-16:30pm, 08:30am-17:00pm, 09:30am-18:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work in a fast-paced centralised recruitment team delivering on circa 4000 hires a year! Working at home, with office base at our Head Office in Leeds, this is a truly exciting opportunity to be part of our rapidly expanding business. Role Accountabilities • Responding to all queries, emails and telephone enquiries to the agreed Tier 1 & 2 levels of support for the HR Customer Service Centre for both external and internal customers, delivering a great customer experience for all enquires. • To provide a high standard of service to both external and internal customers, in accordance with company processes and procedures, by undertaking specialist recruitment / HR customer service administration tasks. • To maintain the live vacancies on the applicant tracking system and ensure candidate records are maintained. • To provide administration support to talent acquisition tasks e.g. - candidate uploads, event manager event creation & CV database searches. • To set up telephone interviews and assessment centres/face to face interviews for candidates ensuring exceptional levels of engagement and maintaining a high level of confidentiality • To complete telephone interviews for candidates at the correct allocated time in accordance with company processes ensuring great candidate engagement and maintaining a high level of confidentiality. • To manage assessment/interview outcomes - candidate verbal offers and regrets, ensuring system is fully updated and the correct information is passed onto the TA Administration team for contract & induction facilitation. • To undertake any reasonable working duties and arrangements as requested by the Talent Acquisition Manager to assist with the provision of recruitment. What we're looking for • Excellent attention to detail and the ability to work in a methodical manner. • Previous experience of working in a customer service environment. • Strong team player • Ability to be able to work to set deadlines in a fast-paced environment. • Excellent organisation and administration skills. • Ability to interact confidently at levels in person and over the telephone. • Intermediate Microsoft Office skills (Excel). At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contribution • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Apr 25, 2026
Full time
Job Title Talent Acquisition Agent Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds Ways of Working: Remote (with frequent visits to contracted location and Head Office of Leeds) Hours of work: Monday to Friday - 3 week shift rota - 08:00am-16:30pm, 08:30am-17:00pm, 09:30am-18:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work in a fast-paced centralised recruitment team delivering on circa 4000 hires a year! Working at home, with office base at our Head Office in Leeds, this is a truly exciting opportunity to be part of our rapidly expanding business. Role Accountabilities • Responding to all queries, emails and telephone enquiries to the agreed Tier 1 & 2 levels of support for the HR Customer Service Centre for both external and internal customers, delivering a great customer experience for all enquires. • To provide a high standard of service to both external and internal customers, in accordance with company processes and procedures, by undertaking specialist recruitment / HR customer service administration tasks. • To maintain the live vacancies on the applicant tracking system and ensure candidate records are maintained. • To provide administration support to talent acquisition tasks e.g. - candidate uploads, event manager event creation & CV database searches. • To set up telephone interviews and assessment centres/face to face interviews for candidates ensuring exceptional levels of engagement and maintaining a high level of confidentiality • To complete telephone interviews for candidates at the correct allocated time in accordance with company processes ensuring great candidate engagement and maintaining a high level of confidentiality. • To manage assessment/interview outcomes - candidate verbal offers and regrets, ensuring system is fully updated and the correct information is passed onto the TA Administration team for contract & induction facilitation. • To undertake any reasonable working duties and arrangements as requested by the Talent Acquisition Manager to assist with the provision of recruitment. What we're looking for • Excellent attention to detail and the ability to work in a methodical manner. • Previous experience of working in a customer service environment. • Strong team player • Ability to be able to work to set deadlines in a fast-paced environment. • Excellent organisation and administration skills. • Ability to interact confidently at levels in person and over the telephone. • Intermediate Microsoft Office skills (Excel). At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contribution • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
We have a fantastic opportunity for a dynamic and experienced professional with solid Automotive Operations experience to support and drive forward our established nationwide Autocentre business. Applications are welcomed from individuals with relevant automotive qualifications and at least 5 years top level vehicle technician experience, (preferably in a fast fit environment) who have superb comme click apply for full job details
Apr 25, 2026
Full time
We have a fantastic opportunity for a dynamic and experienced professional with solid Automotive Operations experience to support and drive forward our established nationwide Autocentre business. Applications are welcomed from individuals with relevant automotive qualifications and at least 5 years top level vehicle technician experience, (preferably in a fast fit environment) who have superb comme click apply for full job details
HR Business Partner Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Barton Bread, Barton-Upon-Humber, DN185RS Ways of Working: Site Based Hours of work: Monday - Thursday / 08:30-17:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Barton-upon-Humber, near the Humber Bridge, specialises in producing high-volume chilled speciality baguettes and employs over 165 people. What you'll be doing In this busy and exciting role, you will work in partnership with senior leaders and line managers to deliver the People Plan, providing pragmatic HR support, driving engagement, strengthening leadership capability and ensuring effective people processes that support business performance. Role Accountabilities • Partner with leaders to diagnose people challenges, recommend solutions and support delivery of agreed actions • Provide expert guidance on employee relations, attendance management and complex people matters • Support ethical compliance activity including SEDEX audits, modern slavery requirements and internal audit readiness • Produce and analyse people data and reports to support leadership decision making • Work collaboratively with Centres of Expertise across HR operations, payroll, reward, talent acquisition and learning • Drive engagement initiatives, employee voice activity and delivery of the annual engagement survey action plans • Build effective relationships with unions, employee forums, wellbeing champions and temporary labour providers • Support reward processes including pay reviews and accurate HR system implementation • Strengthen workforce planning and talent pipelines for both hourly paid and salaried roles • Coach and develop managers to build capability, support organisational change and deliver performance and succession processes What we're looking for • Proven ability to build relationships, influence and challenge stakeholders effectively • Strong understanding of business priorities and how HR drives performance outcomes • Excellent communication skills with the ability to adapt approach to different audiences • Proactive, pragmatic and solutions-focused mindset • Ability to work to tight timescales within a fast-paced environment • Strong analytical capability with experience extracting and presenting people data • Experience delivering HR or people-focused projects through to completion • Strong organisational skills with excellent prioritisation and time management • Sound judgement with the ability to assess risk and escalate appropriately • High integrity with a passion for inclusion and championing a positive culture We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Apr 25, 2026
Full time
HR Business Partner Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Barton Bread, Barton-Upon-Humber, DN185RS Ways of Working: Site Based Hours of work: Monday - Thursday / 08:30-17:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Barton-upon-Humber, near the Humber Bridge, specialises in producing high-volume chilled speciality baguettes and employs over 165 people. What you'll be doing In this busy and exciting role, you will work in partnership with senior leaders and line managers to deliver the People Plan, providing pragmatic HR support, driving engagement, strengthening leadership capability and ensuring effective people processes that support business performance. Role Accountabilities • Partner with leaders to diagnose people challenges, recommend solutions and support delivery of agreed actions • Provide expert guidance on employee relations, attendance management and complex people matters • Support ethical compliance activity including SEDEX audits, modern slavery requirements and internal audit readiness • Produce and analyse people data and reports to support leadership decision making • Work collaboratively with Centres of Expertise across HR operations, payroll, reward, talent acquisition and learning • Drive engagement initiatives, employee voice activity and delivery of the annual engagement survey action plans • Build effective relationships with unions, employee forums, wellbeing champions and temporary labour providers • Support reward processes including pay reviews and accurate HR system implementation • Strengthen workforce planning and talent pipelines for both hourly paid and salaried roles • Coach and develop managers to build capability, support organisational change and deliver performance and succession processes What we're looking for • Proven ability to build relationships, influence and challenge stakeholders effectively • Strong understanding of business priorities and how HR drives performance outcomes • Excellent communication skills with the ability to adapt approach to different audiences • Proactive, pragmatic and solutions-focused mindset • Ability to work to tight timescales within a fast-paced environment • Strong analytical capability with experience extracting and presenting people data • Experience delivering HR or people-focused projects through to completion • Strong organisational skills with excellent prioritisation and time management • Sound judgement with the ability to assess risk and escalate appropriately • High integrity with a passion for inclusion and championing a positive culture We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Apr 25, 2026
Full time
As a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You'll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You'll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You're responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective eyecare and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Monitor and analyse sales performance data to identify areas for improvement and encourage this within your team to meet or exceed sales targets and drive business growth Support your colleagues in store with your strong leadership and management skills Great communication and rapport building to translate professional terminology into language understanding to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Teamwork with colleagues across the whole store team, including our Eye Care Professionals, Optical Assistants and Management The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Support with the instore recruitment process Training and coaching sessions with your colleagues in store, to ensure everybody is working to the best of their ability and towards our mission to help customers 'See More and Be More'. Anything else you should know? Sales and performance-based bonus Targeted incentives Competitive pension scheme Private medical cover for you and your family Life Assurance - 4 x your basic annual salary Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Quality Systems Manager Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Pizza and Bread Aston, Nantwich, CW5 8DL Ways of Working: Site Based Hours of work: Monday - Friday / 08:30 -17:00 Contract Type: Permanent The Quality Systems Manager role will support both the Crewe and Aston sites, typically working across a split of two days at one site and three days at the other, in line with business requirements. Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Nantwich, Aston, is a vibrant facility producing chilled speciality breads, including sliced baguettes, flatbreads, and dough balls. The site employs around 270 people and delivers high-quality products to a dedicated customer base. Our site in Crewe produces chilled speciality breads, including sliced baguettes, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing In this busy and exciting role, you will take responsibility for technical systems, internal audits, legislation and customer requirements, supporting compliance, continuous improvement and best practice across the business. Role Accountabilities • Managing and developing the quality management system, ensuring documentation is controlled, current and compliant with legislation and industry standards • Establishing and maintaining robust audit processes against the QMS to review compliance and drive improvement • Creating and maintaining structured reviews of industry, customer and business codes of practice, presenting action plans and embedding best practice • Managing the internal audit programme, ensuring actions are communicated and closed out within agreed timescales • Collating and communicating food standards agency and customer alerts, responding effectively and in a timely manner • Managing HACCP teams, coordinating and documenting reviews and ensuring updates are implemented across the business • Managing BRC and internal pillar audits, ensuring non-conformances are addressed and closed within agreed timescales • Operating safely and supporting the team to uphold high standards of health, safety and environmental compliance • Supporting site and business-wide continuous improvement initiatives What we're looking for • Strong knowledge of quality management systems within a fast-paced food manufacturing or FMCG environment • Proven capability managing audits, allergens and risk assessments to high standards • Confidence producing and analysing KPIs to support continuous improvement • Experience managing customer complaints and non-conformance processes • Strong stakeholder engagement skills across technical and operational teams • High attention to detail with a structured and methodical approach • Ability to prioritise, influence and manage multiple activities effectively • A proactive mindset with a passion for quality assurance and service excellence At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Apr 25, 2026
Full time
Quality Systems Manager Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions, Life insurance up to 4x salary Location: Pizza and Bread Aston, Nantwich, CW5 8DL Ways of Working: Site Based Hours of work: Monday - Friday / 08:30 -17:00 Contract Type: Permanent The Quality Systems Manager role will support both the Crewe and Aston sites, typically working across a split of two days at one site and three days at the other, in line with business requirements. Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Nantwich, Aston, is a vibrant facility producing chilled speciality breads, including sliced baguettes, flatbreads, and dough balls. The site employs around 270 people and delivers high-quality products to a dedicated customer base. Our site in Crewe produces chilled speciality breads, including sliced baguettes, hand-crafted flatbreads, and dough balls. The site employs over 280 people in the factory operating at a high standard of quality and volume. What you'll be doing In this busy and exciting role, you will take responsibility for technical systems, internal audits, legislation and customer requirements, supporting compliance, continuous improvement and best practice across the business. Role Accountabilities • Managing and developing the quality management system, ensuring documentation is controlled, current and compliant with legislation and industry standards • Establishing and maintaining robust audit processes against the QMS to review compliance and drive improvement • Creating and maintaining structured reviews of industry, customer and business codes of practice, presenting action plans and embedding best practice • Managing the internal audit programme, ensuring actions are communicated and closed out within agreed timescales • Collating and communicating food standards agency and customer alerts, responding effectively and in a timely manner • Managing HACCP teams, coordinating and documenting reviews and ensuring updates are implemented across the business • Managing BRC and internal pillar audits, ensuring non-conformances are addressed and closed within agreed timescales • Operating safely and supporting the team to uphold high standards of health, safety and environmental compliance • Supporting site and business-wide continuous improvement initiatives What we're looking for • Strong knowledge of quality management systems within a fast-paced food manufacturing or FMCG environment • Proven capability managing audits, allergens and risk assessments to high standards • Confidence producing and analysing KPIs to support continuous improvement • Experience managing customer complaints and non-conformance processes • Strong stakeholder engagement skills across technical and operational teams • High attention to detail with a structured and methodical approach • Ability to prioritise, influence and manage multiple activities effectively • A proactive mindset with a passion for quality assurance and service excellence At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
Account Executive (Food / FMCG) Step into Account Management Are you ready to move out of field sales or a junior commercial role and into account management? If you re currently in a customer-facing role within food, FMCG or retail, have a genuine passion for Food and you re starting to feel ready for more ownership, more commercial exposure, and a genuine step into account management this could be exactly what you ve been waiting for We re working with a well-established, privately owned food business based in the Midlands. They re not corporate, they re relationship-led, fast-paced, and genuinely invest in developing their people. This role has been created to bring someone in at the right level and support them in building a long-term career within the business. THE ROLE You ll support and gradually take ownership of a portfolio of retail and wholesale customers, working closely with the commercial team to: Build strong, long-term customer relationships Support account performance, forecasting and delivery Be involved in customer conversations and reviews Identify opportunities to grow and develop accounts Work cross-functionally with internal teams Over time, you ll develop into a more autonomous, account-facing role with real ownership. WHO THIS SUITS This role is ideal for someone currently working as a: Territory Sales Executive Field Sales Representative Retail Development Executive Account Executive / Junior commercial role who is now looking to take the next step into account management. WHAT THEY RE LOOKING FOR A genuine passion for FOOD! Exposure to food, FMCG, retail or a related environment Experience in a customer-facing role Strong communication and relationship-building skills A proactive, hands-on approach A genuine desire to learn, develop and grow within a business You don t need to already be an Account Manager this is about potential. WHY THIS ROLE? Clear pathway into account management Supportive, close-knit team Exposure to a range of customers (retail & wholesale) A business where people tend to stay and build careers Highly competitive salary + car allowance + bonus + exceptional benefits Remote role with 1 day a week in the office (Coventry) CALL TO ACTION If you re ready to step into something with more ownership and long-term potential, I d love to have a confidential chat.
Apr 25, 2026
Full time
Account Executive (Food / FMCG) Step into Account Management Are you ready to move out of field sales or a junior commercial role and into account management? If you re currently in a customer-facing role within food, FMCG or retail, have a genuine passion for Food and you re starting to feel ready for more ownership, more commercial exposure, and a genuine step into account management this could be exactly what you ve been waiting for We re working with a well-established, privately owned food business based in the Midlands. They re not corporate, they re relationship-led, fast-paced, and genuinely invest in developing their people. This role has been created to bring someone in at the right level and support them in building a long-term career within the business. THE ROLE You ll support and gradually take ownership of a portfolio of retail and wholesale customers, working closely with the commercial team to: Build strong, long-term customer relationships Support account performance, forecasting and delivery Be involved in customer conversations and reviews Identify opportunities to grow and develop accounts Work cross-functionally with internal teams Over time, you ll develop into a more autonomous, account-facing role with real ownership. WHO THIS SUITS This role is ideal for someone currently working as a: Territory Sales Executive Field Sales Representative Retail Development Executive Account Executive / Junior commercial role who is now looking to take the next step into account management. WHAT THEY RE LOOKING FOR A genuine passion for FOOD! Exposure to food, FMCG, retail or a related environment Experience in a customer-facing role Strong communication and relationship-building skills A proactive, hands-on approach A genuine desire to learn, develop and grow within a business You don t need to already be an Account Manager this is about potential. WHY THIS ROLE? Clear pathway into account management Supportive, close-knit team Exposure to a range of customers (retail & wholesale) A business where people tend to stay and build careers Highly competitive salary + car allowance + bonus + exceptional benefits Remote role with 1 day a week in the office (Coventry) CALL TO ACTION If you re ready to step into something with more ownership and long-term potential, I d love to have a confidential chat.
Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability to manage multiple priorities Resilient and calm under pressure Experience with CRM, ERP, or order processing systems Background working with Supply Chain, Warehouse, Technical, or Sales teams GCSE Maths and English (Grade C/4 or above or equivalent) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Details: Salary : 33, 000 - 38, 000 Working Hours : Full time, Monday - Friday, 37.5 hours per week Location : Tamworth (on site) Duration : Permanent Role of Customer Service Manager: Lead the day to day operations of the Customer Service function, ensuring efficiency, quality, and high service standards Manage, motivate, and develop Team Leaders and Customer Service staff, driving a high performance, customer focused culture Oversee performance management, coaching, and succession planning across the team Ensure delivery against KPIs and SLAs, maintaining consistent service excellence Manage end to end customer service operations including order processing, workflow, and issue resolution Handle and resolve complex escalations relating to logistics, stock, and customer complaints Review and improve internal processes to enhance efficiency, accuracy, and customer satisfaction Analyse data and performance metrics to identify trends, risks, and improvement opportunities Act as a key liaison between Customer Service and internal departments (Operations, Supply Chain, Sales, Technical, Purchasing) Support key accounts through proactive communication, reporting, and service alignment Represent Customer Service in senior meetings, providing insights and recommendations Drive continuous improvement initiatives across service delivery and processes Support senior leadership in developing and executing departmental strategy Benefits of working as a Customer Service Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Apr 25, 2026
Full time
Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability to manage multiple priorities Resilient and calm under pressure Experience with CRM, ERP, or order processing systems Background working with Supply Chain, Warehouse, Technical, or Sales teams GCSE Maths and English (Grade C/4 or above or equivalent) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Details: Salary : 33, 000 - 38, 000 Working Hours : Full time, Monday - Friday, 37.5 hours per week Location : Tamworth (on site) Duration : Permanent Role of Customer Service Manager: Lead the day to day operations of the Customer Service function, ensuring efficiency, quality, and high service standards Manage, motivate, and develop Team Leaders and Customer Service staff, driving a high performance, customer focused culture Oversee performance management, coaching, and succession planning across the team Ensure delivery against KPIs and SLAs, maintaining consistent service excellence Manage end to end customer service operations including order processing, workflow, and issue resolution Handle and resolve complex escalations relating to logistics, stock, and customer complaints Review and improve internal processes to enhance efficiency, accuracy, and customer satisfaction Analyse data and performance metrics to identify trends, risks, and improvement opportunities Act as a key liaison between Customer Service and internal departments (Operations, Supply Chain, Sales, Technical, Purchasing) Support key accounts through proactive communication, reporting, and service alignment Represent Customer Service in senior meetings, providing insights and recommendations Drive continuous improvement initiatives across service delivery and processes Support senior leadership in developing and executing departmental strategy Benefits of working as a Customer Service Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Apr 25, 2026
Full time
An excellent opportunity for an experienced General Manager to join a well-established Vehicle Servicing / Repair and MOT Test Centre. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience - With Bonus Scheme. Location: West London W14. About The Role: A hands-on leadership role with real autonomy, responsibility and rewards to match your performance. The company are seeking an experienced General Manager to lead a well-established independent garage in West London, overseeing vehicle servicing, repair and MOT testing operations. This is a hands-on role responsible for workflow, staff leadership, customer care, quality control, profitability and the smooth day-to-day running of the workshop. The ideal candidate will have experience working in the independent garage sector and a current DVSA MOT tester's licence, with a strong background in garage operations, team management and customer focused service delivery. In return, we offer a competitive pay package with bonus incentives, all of which are negotiable for the right person, and the opportunity to join a respected business with a long track record of success. Key Responsibilities Manage workflow, staff and customer care to ensure the delivery of quality and profit across the vehicle servicing/ repair and MOT testing operations Maximise turnover and profitability through the sale of labour, parts and materials to fleet and non-fleet customers Quality assure all MOT, servicing and mechanical repair worked undertaken by workshop technicians to market the business effectively to increase brand awareness and to grow the customer base Develop new business opportunities through the introduction of products and services that will enhance the customer offer and diversify the company's income base Devise and use systems for overseeing work in progress, maintain records of comeback repairs to ensure repair and technician involved can be identified Develop and monitor systems for the appropriate use of shop supplies, protect company equipment from theft and abuse, ensure proper maintenance of all equipment and maintain inventory of essential and special tools for current and past model years Responsible for workshop maintenance and cleanliness by maintaining awareness of Health & Safety requirements and implement corrective actions in areas requiring improved housekeeping. To provide regular reporting as required by the Managing Director or his appointed proxy using agreed formats and processes Key performance outputs Meet the weekly sales and profit targets agreed with the managing Director Meet customer satisfaction targets by helping technicians properly diagnose technical problems and direct proper repair procedures Organise workflow and the management of labour man hours in an efficient manner to maximise the use of workshop capacity, while controlling expenses Candidate Requirements DVSA approved MOT tester, City and Guilds level 3 or equivalent 5 - 10 years' experience in the trade Experience of MOT testing a broad range of vehicles Has previously run a garage business or had profit centre accountability Experience of mechanical/ electrical engineering fault finding for the models produced by all the major car and motorcycle manufactures. Experience of dealing effectively with 3rd party suppliers of parts and services including the raising of purchase orders, validating quotes and progress tracking Experience in managing a workshop team using job cards and the efficient allocation of tasks and resources depending on changing priorities Experience of invoicing/ billing and financial reporting procedures Experience of client/ key account management Competencies Able to work under pressure in a fast-paced environment. Delivers work that is 'right first time' and takes direct responsibility for the performance of operations Gets on with the job and makes things happen Team building Able to lead, manage and motivate staff Is able to successfully balance the skills, needs and work styles of individual staff against the requirements of output and performance Flexible Organisation and Planning Able to prioritise tasks and workflow effectively Attention to detail and accuracy in the planning and delivery of operational duties and job tasks Able to think outside the box when required A self-starter Analysis & Decisiveness A firm and effective decision maker Able to give quick and intelligent responses to questions and issues as they arise Customer Focus Able to communicate effectively with a diverse range of customer groups and customer needs Able to present a positive image as the face of the company Sales focused with the aim of achieving a positive customer experience each time, every time Able to handle and resolve customer complaints to retain customer loyalty If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Apr 25, 2026
Full time
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Protyre Autocare is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a commercial minded technicalCentre Managerto join our growing team. TheCentre Managerwill be responsible for delivering the company business objectives through effective management and co-ordination of the Centre. Must have: Full Clean UK Driving Licence, held for at least 6 months (age restrictions may apply - points or offences may affect your application) Previous experience in a similar role. Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee AssistantProgram.LongService Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track. About the role: Managing and motivating the team, driving the teams' sales and providing training to the team when necessary Maximise the customer conversion rate by ensuring all team members utilise the company telephone technique and call-back procedures Leading the operation and daily running of the depot Maintain the security of the branch, its stock, assets, customer information, and takings. Maintain accurate stock control systems and processes and make available for audit in accordance with company guidelines. Ensure that equipment and machinery is maintained and serviced routinely to allow safe operation. Ensure stock deliveries are stored and booked into stock on the day of delivery. About you: The ideal candidate will have proven success as a Centre Manager or Assistant Centre Manager within the Automotive industry. Demonstrable success within a sales environment Technical or Mechanical experience / Automotive knowledge Experience of managing multiple priorities Working knowledge of relevant Health & Safety requirements A good understanding of car technology Experience of account management A full UK Driving Licence Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS)
Apr 25, 2026
Full time
Protyre Autocare is a fast-growing national automotive company offering superb training and development opportunities. We are currently seeking a commercial minded technicalCentre Managerto join our growing team. TheCentre Managerwill be responsible for delivering the company business objectives through effective management and co-ordination of the Centre. Must have: Full Clean UK Driving Licence, held for at least 6 months (age restrictions may apply - points or offences may affect your application) Previous experience in a similar role. Benefits: A chance to earn a regular bonus. Career development: we offer a variety of fully funded IMI courses. Staff discounts on servicing, tyres, and MOTs. Retail vouchers, Finder's fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee AssistantProgram.LongService Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match. Employee of the month; a chance to win a £50 voucher. Centre of the month; a chance to win a race at your local go-karting track. About the role: Managing and motivating the team, driving the teams' sales and providing training to the team when necessary Maximise the customer conversion rate by ensuring all team members utilise the company telephone technique and call-back procedures Leading the operation and daily running of the depot Maintain the security of the branch, its stock, assets, customer information, and takings. Maintain accurate stock control systems and processes and make available for audit in accordance with company guidelines. Ensure that equipment and machinery is maintained and serviced routinely to allow safe operation. Ensure stock deliveries are stored and booked into stock on the day of delivery. About you: The ideal candidate will have proven success as a Centre Manager or Assistant Centre Manager within the Automotive industry. Demonstrable success within a sales environment Technical or Mechanical experience / Automotive knowledge Experience of managing multiple priorities Working knowledge of relevant Health & Safety requirements A good understanding of car technology Experience of account management A full UK Driving Licence Why join Protyre Autocare? Protyre Autocare is the UK's fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre Autocare is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS)
Salary: £48,000 per annum Contract Type: Permanent Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Associate Director Advocacy & Campaigns HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by 23:00 on Monday 25 May via Workable. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates will be asked to explain how and why they used them. Please see our Using AI - Guidance for Job Applicants for further assistance. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 1 June 2026 Second-round interview w/c 15 June 2026 Candidates will be asked to prepare a presentation (10 minutes maximum) on a policy and campaigning topic. Candidates should allocate no more than 3 hours to prepare this task. ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work continues to expand, so does our ambition to influence policy, shift power, and drive systemic change by addressing the barriers young people face and advancing evidence-based solutions. The Senior Manager, Policy & Campaigns will be central to this mission, leading the development of policy positions and research that strengthens Mission 44 s ability to influence decision-makers and shape public discourse. Mission 44 s impact model brings together strategic investment (through grantmaking) and targeted influence to drive systemic change. The Senior Manager will work closely with grantmaking teams to ensure that insight from funded work is embedded in policy and research, while also feeding learning and evidence back into funding strategies to strengthen decision-making and maximise impact. The role will lead and manage Mission 44 s policy and research agenda, acting as a key point of contact for partners and building trusted relationships across government, the education and youth sectors, and civil society. The role will lead the development of policy recommendations, commission and translate research into clear, actionable outputs, and collaborate with internal teams and partners to align policy priorities with wider organisational objectives and maximise influence. The role also plays a critical role in advocacy and external engagement, ensuring Mission 44 s voice is present in key policy moments, supporting strategic campaigns, and connecting research and insight to high-impact opportunities that drive political attention and sustained change at a national and global level. ROLES AND RESPONSIBILITIES POLICY Lead the development and delivery of Mission 44 s policy strategy, aligned to organisational priorities and focused on driving systemic change for young people Develop clear, evidence-based policy positions and recommendations that influence government, civil society, the education sector and key decision-makers Build and maintain trusted relationships with policymakers, advisors, think tanks, academics, and sector leaders to strengthen Mission 44 s influence Identify and shape opportunities to influence policy agendas, consultations and legislative processes at national and global levels Work cross-functionally to align policy priorities with external engagement and advocacy activity Monitor and analyse political and policy developments across relevant landscapes, leading on timely evidence-led responses and providing strategic insight and recommendations Track and evaluate the impact of policy and advocacy activity, using insights to refine strategy and approach Account manage Mission 44 s external policy and research partners and consultants, ensuring high-quality delivery and value for money CAMPAIGNS Support the design and delivery of integrated advocacy campaigns that connect policy, research and storytelling to drive political attention and action Work closely with partners and young people to co-create campaigns, ensuring their voices and experiences shape campaign priorities, policy recommendations and delivery approaches Work cross-functionally with communications and partnerships teams to maximise influence Identify and leverage key moments, partnerships and platforms to elevate Mission 44 s voice and policy agenda Contribute to campaign messaging and narratives that translate policy positions into compelling calls to action for target audiences RESEARCH Commission and oversee high-quality research, ensuring outputs are rigorous, relevant, and actionable Translate complex research and data into compelling policy briefs, reports, and insight-driven narratives to support advocacy and influence Ensure all policy and research outputs are accessible, inclusive and reflect the lived experiences of young people ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Strong experience in policy development with a track record of influencing decision-makers Experience shaping or contributing to successful community-led movements, advocacy campaigns or policy change initiatives Deep understanding of political and policy-making processes, ideally in education, employment, social justice, or youth-focused areas Experience in participatory and youth-centred research approaches, including co-creation with young people and gathering insight through polling, perception studies and stakeholder engagement - alongside more traditional research methods Ability to translate complex research and evidence into clear, persuasive policy recommendations and narratives Proven experience building and managing senior stakeholder relationships across government, civil society, education, employment and/or youth sectors Excellent written and verbal communication skills, including producing high-quality briefings, reports and consultation responses Experience leading projects and managing external partners Strategic thinking skills, with the ability to identify and act on opportunities to influence policy agendas DESIRABLE Experience working in or with government, think tanks, charities or advocacy organisations Experience in working with young people to create campaigns or advocacy initiatives Knowledge of UK and/or international policy landscapes relevant to Mission 44 s focus areas Familiarity with youth engagement approaches and/or incorporating lived experience into policy development Experience working with high-profile stakeholders Understanding of media and communications as a tool for policy influence PERSONAL QUALITIES Passionate about creating a fairer, more inclusive future for young people around the world Highly motivated, proactive, and able to operate effectively in a fast-paced, evolving environment Strong relationship builder Collaborative mindset, with the ability to work cross-functionally and bring others with you Confident and persuasive, with the ability to engage and influence senior audiences Analytical and curious, with a strong attention to detail Resilient and adaptable, with the ability to manage competing priorities and ambiguity Works flexibly and proactively without close supervision Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Apr 25, 2026
Full time
Salary: £48,000 per annum Contract Type: Permanent Location: UK (minimum 2 days per week in the London office) Work Pattern: Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Associate Director Advocacy & Campaigns HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by 23:00 on Monday 25 May via Workable. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates will be asked to explain how and why they used them. Please see our Using AI - Guidance for Job Applicants for further assistance. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 1 June 2026 Second-round interview w/c 15 June 2026 Candidates will be asked to prepare a presentation (10 minutes maximum) on a policy and campaigning topic. Candidates should allocate no more than 3 hours to prepare this task. ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work continues to expand, so does our ambition to influence policy, shift power, and drive systemic change by addressing the barriers young people face and advancing evidence-based solutions. The Senior Manager, Policy & Campaigns will be central to this mission, leading the development of policy positions and research that strengthens Mission 44 s ability to influence decision-makers and shape public discourse. Mission 44 s impact model brings together strategic investment (through grantmaking) and targeted influence to drive systemic change. The Senior Manager will work closely with grantmaking teams to ensure that insight from funded work is embedded in policy and research, while also feeding learning and evidence back into funding strategies to strengthen decision-making and maximise impact. The role will lead and manage Mission 44 s policy and research agenda, acting as a key point of contact for partners and building trusted relationships across government, the education and youth sectors, and civil society. The role will lead the development of policy recommendations, commission and translate research into clear, actionable outputs, and collaborate with internal teams and partners to align policy priorities with wider organisational objectives and maximise influence. The role also plays a critical role in advocacy and external engagement, ensuring Mission 44 s voice is present in key policy moments, supporting strategic campaigns, and connecting research and insight to high-impact opportunities that drive political attention and sustained change at a national and global level. ROLES AND RESPONSIBILITIES POLICY Lead the development and delivery of Mission 44 s policy strategy, aligned to organisational priorities and focused on driving systemic change for young people Develop clear, evidence-based policy positions and recommendations that influence government, civil society, the education sector and key decision-makers Build and maintain trusted relationships with policymakers, advisors, think tanks, academics, and sector leaders to strengthen Mission 44 s influence Identify and shape opportunities to influence policy agendas, consultations and legislative processes at national and global levels Work cross-functionally to align policy priorities with external engagement and advocacy activity Monitor and analyse political and policy developments across relevant landscapes, leading on timely evidence-led responses and providing strategic insight and recommendations Track and evaluate the impact of policy and advocacy activity, using insights to refine strategy and approach Account manage Mission 44 s external policy and research partners and consultants, ensuring high-quality delivery and value for money CAMPAIGNS Support the design and delivery of integrated advocacy campaigns that connect policy, research and storytelling to drive political attention and action Work closely with partners and young people to co-create campaigns, ensuring their voices and experiences shape campaign priorities, policy recommendations and delivery approaches Work cross-functionally with communications and partnerships teams to maximise influence Identify and leverage key moments, partnerships and platforms to elevate Mission 44 s voice and policy agenda Contribute to campaign messaging and narratives that translate policy positions into compelling calls to action for target audiences RESEARCH Commission and oversee high-quality research, ensuring outputs are rigorous, relevant, and actionable Translate complex research and data into compelling policy briefs, reports, and insight-driven narratives to support advocacy and influence Ensure all policy and research outputs are accessible, inclusive and reflect the lived experiences of young people ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Strong experience in policy development with a track record of influencing decision-makers Experience shaping or contributing to successful community-led movements, advocacy campaigns or policy change initiatives Deep understanding of political and policy-making processes, ideally in education, employment, social justice, or youth-focused areas Experience in participatory and youth-centred research approaches, including co-creation with young people and gathering insight through polling, perception studies and stakeholder engagement - alongside more traditional research methods Ability to translate complex research and evidence into clear, persuasive policy recommendations and narratives Proven experience building and managing senior stakeholder relationships across government, civil society, education, employment and/or youth sectors Excellent written and verbal communication skills, including producing high-quality briefings, reports and consultation responses Experience leading projects and managing external partners Strategic thinking skills, with the ability to identify and act on opportunities to influence policy agendas DESIRABLE Experience working in or with government, think tanks, charities or advocacy organisations Experience in working with young people to create campaigns or advocacy initiatives Knowledge of UK and/or international policy landscapes relevant to Mission 44 s focus areas Familiarity with youth engagement approaches and/or incorporating lived experience into policy development Experience working with high-profile stakeholders Understanding of media and communications as a tool for policy influence PERSONAL QUALITIES Passionate about creating a fairer, more inclusive future for young people around the world Highly motivated, proactive, and able to operate effectively in a fast-paced, evolving environment Strong relationship builder Collaborative mindset, with the ability to work cross-functionally and bring others with you Confident and persuasive, with the ability to engage and influence senior audiences Analytical and curious, with a strong attention to detail Resilient and adaptable, with the ability to manage competing priorities and ambiguity Works flexibly and proactively without close supervision Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and acccess to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Customer Support Location: Cambourne, CB23 6DW (Hybrid after training) Salary: Completive Salary Employment Type: Permanent Working Hours: Monday - Friday Start Date: ASAP We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers. The Role The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams. As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets. Key Responsibilities Efficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closure Process service orders and invoicing accurately and promptly using SAP Handle credits, returns, repairs, and warranty replacement goods Generate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actions Liaise closely with customers, regional managers, engineers, and wider internal teams Support dispute resolution and credit processing in collaboration with Credit Control teams to ensure effective cash collection Investigate issues, identify root causes, and work collaboratively with support teams to deliver long-term solutions Manage customer components booking-in and booking-out processes Ensure full compliance with complaints procedures, escalating issues where required Contribute to continuous improvement initiatives that enhance team processes and the customer experience Carry out general administrative duties as required Skills, Experience & Competencies Essential: Strong customer focus with a collaborative mindset Confident and professional communicator - clear, concise, and proactive Ability to work efficiently in a fast-paced, pressurised environment Intermediate Microsoft Office skills Strong work ethic and attention to detail Desirable: Experience using Salesforce Knowledge of SAP S/4 (or similar ERP systems) What's on Offer Competitive salary Annual bonus Standard company benefits Hybrid working model following completion of training Career development opportunities within the company and department Interview Process Stage 1: Teams interview Stage 2: On-site interview in Cambourne If you are passionate about customer service and looking to develop your career within a supportive and collaborative environment, we would love to hear from you. Apply now to find out more.
Apr 25, 2026
Full time
Customer Support Location: Cambourne, CB23 6DW (Hybrid after training) Salary: Completive Salary Employment Type: Permanent Working Hours: Monday - Friday Start Date: ASAP We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers. The Role The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams. As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets. Key Responsibilities Efficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closure Process service orders and invoicing accurately and promptly using SAP Handle credits, returns, repairs, and warranty replacement goods Generate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actions Liaise closely with customers, regional managers, engineers, and wider internal teams Support dispute resolution and credit processing in collaboration with Credit Control teams to ensure effective cash collection Investigate issues, identify root causes, and work collaboratively with support teams to deliver long-term solutions Manage customer components booking-in and booking-out processes Ensure full compliance with complaints procedures, escalating issues where required Contribute to continuous improvement initiatives that enhance team processes and the customer experience Carry out general administrative duties as required Skills, Experience & Competencies Essential: Strong customer focus with a collaborative mindset Confident and professional communicator - clear, concise, and proactive Ability to work efficiently in a fast-paced, pressurised environment Intermediate Microsoft Office skills Strong work ethic and attention to detail Desirable: Experience using Salesforce Knowledge of SAP S/4 (or similar ERP systems) What's on Offer Competitive salary Annual bonus Standard company benefits Hybrid working model following completion of training Career development opportunities within the company and department Interview Process Stage 1: Teams interview Stage 2: On-site interview in Cambourne If you are passionate about customer service and looking to develop your career within a supportive and collaborative environment, we would love to hear from you. Apply now to find out more.
Superior Healthcare is recruiting an experienced and clinically confident Nurse Manager to lead complex care packages for adults living in their own homes across South Kent. This is a community-based leadership role, supporting adults with highly complex clinical needs, working closely with families, multidisciplinary teams, and frontline care staff to deliver exceptional, person-centred care. You will act as the clinical lead for complex packages of care, ensuring the highest standards of safety, quality, and clinical excellence are maintained at all times. You will be supporting adults with complex health conditions, including: Tracheostomy care Gastrostomy (PEG) Ventilation (CPAP & BIPAP) Seizure management Brain injury Spinal injury All clients live with their families in their own homes, and dignity, respect, and professionalism are central to the care provided. Requirements Registered Nurse (NMC) Experience of providing community-based care ideally complex care, such as spinal or brain injuries, PEG, tracheostomy care, ventilators. Full UK driving licence (company car provided) Right to work in the UK What We Offer £50,000 per annum Company car provided after probationary period Community-based, autonomous role Supportive and values-driven organisation Opportunity to make a real difference in complex care Hours:Monday to Friday, 9am-5pm (flexible, with out-of-hours support as required) Benefits Blue light card - we'll pay for it. Reflecting the hard work that you do. Earn a £50 voucher for every friend you refer who joins our team. Thorough paid training and supported induction, with annual paid refreshers. We help you save for Christmas. Wellbeing support including up to 6 face-to-face counselling sessions. In-house wellbeing team to support you. 24/7 live chat and video calls with trained counsellors, and free financial and legal advice. We reward Employees of the Month with a £100 voucher. Employee events throughout the year, including fish and chips on the beach. Consistent support from our team of Nurses and Field Care Supervisors. In-house womens health support. Accumulate holiday pay as you work. On-going paid CPD-training and clinical supervision to support revalidation requirements. Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party. Enjoy a company car for personal and professional use. 25 days annual leave, plus bank holidays and your birthday! £100 Specsavers voucher for eye tests and glasses. Two Volunteer Days per year, to support local charities and initiatives.
Apr 25, 2026
Full time
Superior Healthcare is recruiting an experienced and clinically confident Nurse Manager to lead complex care packages for adults living in their own homes across South Kent. This is a community-based leadership role, supporting adults with highly complex clinical needs, working closely with families, multidisciplinary teams, and frontline care staff to deliver exceptional, person-centred care. You will act as the clinical lead for complex packages of care, ensuring the highest standards of safety, quality, and clinical excellence are maintained at all times. You will be supporting adults with complex health conditions, including: Tracheostomy care Gastrostomy (PEG) Ventilation (CPAP & BIPAP) Seizure management Brain injury Spinal injury All clients live with their families in their own homes, and dignity, respect, and professionalism are central to the care provided. Requirements Registered Nurse (NMC) Experience of providing community-based care ideally complex care, such as spinal or brain injuries, PEG, tracheostomy care, ventilators. Full UK driving licence (company car provided) Right to work in the UK What We Offer £50,000 per annum Company car provided after probationary period Community-based, autonomous role Supportive and values-driven organisation Opportunity to make a real difference in complex care Hours:Monday to Friday, 9am-5pm (flexible, with out-of-hours support as required) Benefits Blue light card - we'll pay for it. Reflecting the hard work that you do. Earn a £50 voucher for every friend you refer who joins our team. Thorough paid training and supported induction, with annual paid refreshers. We help you save for Christmas. Wellbeing support including up to 6 face-to-face counselling sessions. In-house wellbeing team to support you. 24/7 live chat and video calls with trained counsellors, and free financial and legal advice. We reward Employees of the Month with a £100 voucher. Employee events throughout the year, including fish and chips on the beach. Consistent support from our team of Nurses and Field Care Supervisors. In-house womens health support. Accumulate holiday pay as you work. On-going paid CPD-training and clinical supervision to support revalidation requirements. Employee events throughout the year, including breakfast clubs, summer BBQ and Christmas party. Enjoy a company car for personal and professional use. 25 days annual leave, plus bank holidays and your birthday! £100 Specsavers voucher for eye tests and glasses. Two Volunteer Days per year, to support local charities and initiatives.
Private Sites Account Manager - Full Training Provided Location: Bristol BS1 Type: Hybrid Salary: £25,000 - £29,000 per annum (DOE) Position: Full-Time, Permanent On behalf of our fast-growing client, we are looking for a Private Sites Account Manager who can act as the connector between Marketing Companies (MCs), booking agencies, and internal teams to ensure a seamless site booking operations. The company sits at the head of a large group of associated sales and marketing companies all over the UK, they are one of the largest companies in their industry and are looking to grow further to become the clear market leader. Responsibilities You will be the go to person behind the private site system, ensuring that every site booking is correct, compliant and every relationship is nurtured. Your day-to-day will involve: Onboarding: Facilitating the journey for new Marketing Companies and clients to the booking agency, whilst ensuring all documentation is verified and compliant. Strategic Coordination: Acting as the main point of contact for site bookings, resolving clashes, and helping MCs make informed decisions. Precision Management: Maintaining the booking schedule with 100% accuracy and validating invoices against bookings made. Rapid Problem Solving: Daily check-ins with MCs and escalating operational issues to ensure swift and effective resolutions. Data Insight: Compiling and distributing daily reports to track performance to support strategic growth and support internal planning. Requirements: The "Powerhouse" Mindset: You thrive in fast-paced environments and have a proactive, solutions-first approach. Communication Skills: You can communicate with a variety of different stakeholders with ease and clarity via email and phone call. Detail-Obsessed: High levels of accuracy are non-negotiable, due the importance of the role within the company operations. Organisational skills: You can juggle competing priorities to ensure all daily tasks are completed, accurate and to a good standard. Data and Reporting: Have an understanding of basic data analysis and data entry, such as working out averages. Computer Literate: You must be able to use email, excel and other Microsoft Office software. Transferable skills: Although no previous experience is necessary for this role, you may be suitable if you have experience in admin, data entry/data analysis, sales, call centre/contact centre or any other roles that involve data processing and communication. Join a high-energy environment at the heart of the action, with a competitive salary of up to £29,000 and the chance to make a tangible impact on a thriving business. Included within the compensation package is 28 days holiday, pension, opportunity to attend company events and potential travel to MC's and the London Office. Apply now via this advert and if you are a suitable fit, a recruiter will be in contact with you shortly.
Apr 25, 2026
Full time
Private Sites Account Manager - Full Training Provided Location: Bristol BS1 Type: Hybrid Salary: £25,000 - £29,000 per annum (DOE) Position: Full-Time, Permanent On behalf of our fast-growing client, we are looking for a Private Sites Account Manager who can act as the connector between Marketing Companies (MCs), booking agencies, and internal teams to ensure a seamless site booking operations. The company sits at the head of a large group of associated sales and marketing companies all over the UK, they are one of the largest companies in their industry and are looking to grow further to become the clear market leader. Responsibilities You will be the go to person behind the private site system, ensuring that every site booking is correct, compliant and every relationship is nurtured. Your day-to-day will involve: Onboarding: Facilitating the journey for new Marketing Companies and clients to the booking agency, whilst ensuring all documentation is verified and compliant. Strategic Coordination: Acting as the main point of contact for site bookings, resolving clashes, and helping MCs make informed decisions. Precision Management: Maintaining the booking schedule with 100% accuracy and validating invoices against bookings made. Rapid Problem Solving: Daily check-ins with MCs and escalating operational issues to ensure swift and effective resolutions. Data Insight: Compiling and distributing daily reports to track performance to support strategic growth and support internal planning. Requirements: The "Powerhouse" Mindset: You thrive in fast-paced environments and have a proactive, solutions-first approach. Communication Skills: You can communicate with a variety of different stakeholders with ease and clarity via email and phone call. Detail-Obsessed: High levels of accuracy are non-negotiable, due the importance of the role within the company operations. Organisational skills: You can juggle competing priorities to ensure all daily tasks are completed, accurate and to a good standard. Data and Reporting: Have an understanding of basic data analysis and data entry, such as working out averages. Computer Literate: You must be able to use email, excel and other Microsoft Office software. Transferable skills: Although no previous experience is necessary for this role, you may be suitable if you have experience in admin, data entry/data analysis, sales, call centre/contact centre or any other roles that involve data processing and communication. Join a high-energy environment at the heart of the action, with a competitive salary of up to £29,000 and the chance to make a tangible impact on a thriving business. Included within the compensation package is 28 days holiday, pension, opportunity to attend company events and potential travel to MC's and the London Office. Apply now via this advert and if you are a suitable fit, a recruiter will be in contact with you shortly.
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Fixed-Term Assignment Business area: Food Commercial Closing date: 26 April 2026 Requisition ID: We'd all like amazing work to do, and real work life balance. That's waiting for you at Sainsbury's. Here, everything in our stores starts in Sainsbury's Commercial. From product, proposition, packaging and price, to whether it meets our sustainability commitments or simply tastes great, our team is responsible for all food, non food and clothing items available in Sainsbury's stores, online and on demand. It's an incredibly fast paced environment. People here are in it together and aren't afraid to take risks. The knowledge and experience you gain here could set you up for career moves anywhere else in the business. So, if you're passionate about your products and just as hungry to learn, you'll fit in perfectly. Joining Sainsbury's as a Strategic Sourcing Manager offers you the opportunity to be at the forefront of driving stronger, more resilient supplier relationships and influencing strategic decisions that impact our corporate strategy and customer experience. In a dynamic and collaborative environment, you will lead complex sourcing projects, engage with cross functional stakeholders, and contribute to the ongoing transformation and growth of the business. With a focus on continuous improvement, stakeholder management, and commercial acumen, this role provides a platform for you to make a tangible impact, develop your skills, and drive value across multiple categories, supported by a diverse and motivated team that values innovation and excellence. What you'll do As a Strategic Sourcing Manager at Sainsbury's, you will play a crucial role in driving stronger, more resilient, and mutually beneficial supplier relationships to support the achievement of the company's strategic goals. You will lead complex sourcing projects, working closely with commercial teams to develop and implement sourcing strategies, negotiate with suppliers, and deliver cost efficiencies and innovative solutions across multiple categories. By managing stakeholder relationships, leading strategic sourcing projects, and providing robust commercial analysis, you will contribute to the ongoing success and transformation of Sainsbury's in a dynamic and collaborative environment. Who you are You are a customer centric, commercially and financially astute professional with a collaborative and inclusive approach to building strong partnerships across functions and suppliers. With a proven track record in stakeholder management, programme and project management, and negotiation excellence, you excel in driving margin improvement and value capture in the food retail sector. Your analytical mindset, advanced commercial modelling skills, and collaborative capabilities enable you to deliver impactful sourcing solutions, influence senior leaders, and align cross functional teams towards achieving strategic objectives, all while maintaining a customer first mindset and continuously seeking smarter ways to deliver value. Proven experience working alongside or with a food retailer: Candidates must have current or very recent significant experience working directly for or with a food retailer as a commercial professional Stakeholder management cross functional collaboration: experience in influencing senior leaders and aligning cross functional teams to achieve strategic objectives in a collaborative environment. Candidates must demonstrate a strong track record in building and managing relationships with both internal and external stakeholders. Advanced commercial, financial and analytical skills: The role requires the ability to perform robust commercial and financial analysis, develop sourcing strategies, and use advanced commercial modelling to deliver impactful sourcing solutions. Proven experience in project/program management: leading and being responsible for projects/programmes plans end to end. Contract Please be advised that this is a fixed term contract, which may last for up to 12 months. Benefits We are committed to being a truly inclusive retailer, so you'll be welcomed wherever you are and wherever you work. There's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues who go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We also have pensions scheme and life cover, and you may be eligible for a performance related bonus up to 20% of salary, depending on performance. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan up to £10k, cycle to work scheme, health cash plans, pay advance, and access to a great range of discounts from hundreds of other retailers. There is also an Employee Assistance Programme, and you may be eligible for private healthcare as well. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Apr 25, 2026
Full time
Salary: Competitive Plus Benefits Location: London Store Support Centre, London, EC1M 6HA Contract type: Fixed-Term Assignment Business area: Food Commercial Closing date: 26 April 2026 Requisition ID: We'd all like amazing work to do, and real work life balance. That's waiting for you at Sainsbury's. Here, everything in our stores starts in Sainsbury's Commercial. From product, proposition, packaging and price, to whether it meets our sustainability commitments or simply tastes great, our team is responsible for all food, non food and clothing items available in Sainsbury's stores, online and on demand. It's an incredibly fast paced environment. People here are in it together and aren't afraid to take risks. The knowledge and experience you gain here could set you up for career moves anywhere else in the business. So, if you're passionate about your products and just as hungry to learn, you'll fit in perfectly. Joining Sainsbury's as a Strategic Sourcing Manager offers you the opportunity to be at the forefront of driving stronger, more resilient supplier relationships and influencing strategic decisions that impact our corporate strategy and customer experience. In a dynamic and collaborative environment, you will lead complex sourcing projects, engage with cross functional stakeholders, and contribute to the ongoing transformation and growth of the business. With a focus on continuous improvement, stakeholder management, and commercial acumen, this role provides a platform for you to make a tangible impact, develop your skills, and drive value across multiple categories, supported by a diverse and motivated team that values innovation and excellence. What you'll do As a Strategic Sourcing Manager at Sainsbury's, you will play a crucial role in driving stronger, more resilient, and mutually beneficial supplier relationships to support the achievement of the company's strategic goals. You will lead complex sourcing projects, working closely with commercial teams to develop and implement sourcing strategies, negotiate with suppliers, and deliver cost efficiencies and innovative solutions across multiple categories. By managing stakeholder relationships, leading strategic sourcing projects, and providing robust commercial analysis, you will contribute to the ongoing success and transformation of Sainsbury's in a dynamic and collaborative environment. Who you are You are a customer centric, commercially and financially astute professional with a collaborative and inclusive approach to building strong partnerships across functions and suppliers. With a proven track record in stakeholder management, programme and project management, and negotiation excellence, you excel in driving margin improvement and value capture in the food retail sector. Your analytical mindset, advanced commercial modelling skills, and collaborative capabilities enable you to deliver impactful sourcing solutions, influence senior leaders, and align cross functional teams towards achieving strategic objectives, all while maintaining a customer first mindset and continuously seeking smarter ways to deliver value. Proven experience working alongside or with a food retailer: Candidates must have current or very recent significant experience working directly for or with a food retailer as a commercial professional Stakeholder management cross functional collaboration: experience in influencing senior leaders and aligning cross functional teams to achieve strategic objectives in a collaborative environment. Candidates must demonstrate a strong track record in building and managing relationships with both internal and external stakeholders. Advanced commercial, financial and analytical skills: The role requires the ability to perform robust commercial and financial analysis, develop sourcing strategies, and use advanced commercial modelling to deliver impactful sourcing solutions. Proven experience in project/program management: leading and being responsible for projects/programmes plans end to end. Contract Please be advised that this is a fixed term contract, which may last for up to 12 months. Benefits We are committed to being a truly inclusive retailer, so you'll be welcomed wherever you are and wherever you work. There's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues who go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We also have pensions scheme and life cover, and you may be eligible for a performance related bonus up to 20% of salary, depending on performance. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan up to £10k, cycle to work scheme, health cash plans, pay advance, and access to a great range of discounts from hundreds of other retailers. There is also an Employee Assistance Programme, and you may be eligible for private healthcare as well. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day. WHAT YOU'LL BE DOING Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes. Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity. Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance. Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity. Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity. Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required. Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance. Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance. Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms. High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level. A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism. Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service. Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service. A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment. BELONGING AT GYMSHARK Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you'd like to request a reasonable adjustment please email . ABOUT US We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth. THE PERKS Standard benefits include: Performance-based Bonus opportunity Funded Healthcare benefit 25 days holiday & Bank Holidays Contributory Employer pension scheme Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Funded multi-site fitness membership Life Assurance Note The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice. England, United Kingdom of Great Britain and Northern Ireland
Apr 25, 2026
Full time
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day. WHAT YOU'LL BE DOING Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes. Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity. Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance. Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity. Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity. Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required. Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance. Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance. Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms. High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level. A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism. Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service. Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service. A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment. BELONGING AT GYMSHARK Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you'd like to request a reasonable adjustment please email . ABOUT US We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up - for themselves - to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride - our growth will be your growth. THE PERKS Standard benefits include: Performance-based Bonus opportunity Funded Healthcare benefit 25 days holiday & Bank Holidays Contributory Employer pension scheme Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Funded multi-site fitness membership Life Assurance Note The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice. England, United Kingdom of Great Britain and Northern Ireland
NEW VACANCY! (SC3547) PROJECT MANAGER - LARGE FORMAT GRAPHICS & DISPLAY MANCHESTER Open DOE + 25 days holiday + bank holidays + Additional benefits to be discussed Our client is a well-established, fast-growing specialist in large format print and display solutions, delivering high-impact visual environments across the UK. With a team of circa 90 employees and a turnover of approximately 14 million, they operate at the forefront of the graphics and signage industry. The business provides a full end-to-end service including design, production, and installation of large format graphics, bespoke signage, exhibition stands, and branded environments. Their work spans a wide range of sectors including museums, live events, retail, and theme parks. Due to continued growth, our client is seeking an experienced Project Manager to oversee the delivery of complex display and graphics projects from concept through to installation. This is a hands-on role requiring strong coordination across internal departments (design, production, installation) and external stakeholders, ensuring projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities Manage multiple projects simultaneously from brief through to completion Act as the main point of contact for clients, ensuring clear communication throughout Develop and manage project timelines, budgets, and resource allocation Coordinate with internal teams including production, design, and logistics Use Clarity Pro (or similar MIS systems) to track project progress and costing Conduct site visits where required (not excessive travel required) Identify and mitigate risks to ensure smooth project delivery Ensure all work meets client specifications and quality expectations Support continuous improvement of project management processes Requirements Proven experience in project management within large format print, signage, exhibitions, or display graphics Strong understanding of production processes (print, fabrication, installation) Experience using MIS systems such as Clarity Pro (or similar) Excellent organisational and communication skills Ability to manage multiple deadlines in a fast-paced environment Commercial awareness with strong budgeting and costing skills Full UK driving licence (for site visits) If you are a driven Project Manager with experience in large format graphics or display solutions, we would love to hear from you. Please send your CV
Apr 25, 2026
Full time
NEW VACANCY! (SC3547) PROJECT MANAGER - LARGE FORMAT GRAPHICS & DISPLAY MANCHESTER Open DOE + 25 days holiday + bank holidays + Additional benefits to be discussed Our client is a well-established, fast-growing specialist in large format print and display solutions, delivering high-impact visual environments across the UK. With a team of circa 90 employees and a turnover of approximately 14 million, they operate at the forefront of the graphics and signage industry. The business provides a full end-to-end service including design, production, and installation of large format graphics, bespoke signage, exhibition stands, and branded environments. Their work spans a wide range of sectors including museums, live events, retail, and theme parks. Due to continued growth, our client is seeking an experienced Project Manager to oversee the delivery of complex display and graphics projects from concept through to installation. This is a hands-on role requiring strong coordination across internal departments (design, production, installation) and external stakeholders, ensuring projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities Manage multiple projects simultaneously from brief through to completion Act as the main point of contact for clients, ensuring clear communication throughout Develop and manage project timelines, budgets, and resource allocation Coordinate with internal teams including production, design, and logistics Use Clarity Pro (or similar MIS systems) to track project progress and costing Conduct site visits where required (not excessive travel required) Identify and mitigate risks to ensure smooth project delivery Ensure all work meets client specifications and quality expectations Support continuous improvement of project management processes Requirements Proven experience in project management within large format print, signage, exhibitions, or display graphics Strong understanding of production processes (print, fabrication, installation) Experience using MIS systems such as Clarity Pro (or similar) Excellent organisational and communication skills Ability to manage multiple deadlines in a fast-paced environment Commercial awareness with strong budgeting and costing skills Full UK driving licence (for site visits) If you are a driven Project Manager with experience in large format graphics or display solutions, we would love to hear from you. Please send your CV
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Apr 25, 2026
Full time
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Employer: Torus Group Location: Liverpool, L1 6RA Pay: Contract Type: Contract Hours: Full time Disability Confident: No Closing Date: 26/04/2026 About this job Job Advert Do you have strong leadership skills, a proactive approach to service improvement, and a passion for delivering excellent housing services? We're looking for a Area Housing Manager to join our team and play a key role in leading neighbourhood housing services and supporting our communities to thrive. At Torus, tenants are at the heart of everything we do and we are committed to improving service delivery in our neighbourhoods and supporting our staff to deliver in a challenging operational environment. This role is based at our Liverpool City Centre Office, with the potential for various days of home working once training is complete. WHAT YOU'LL BE DOING: Lead and manage a Neighbourhood Housing team, ensuring high-quality, customer-focused services are delivered across your area. Oversee tenancy management services including tenancy sustainment, inspections, anti-social behaviour and safeguarding, ensuring compliance with policies and legislation. Manage a portfolio of approximately 5,000-6,000 homes, delivering services in line with regulatory requirements and performance targets. Drive performance through effective monitoring, reporting and continuous service improvement. Develop and implement policies, procedures and operational plans to support service delivery. Manage budgets effectively, ensuring value for money for both the organisation and our tenants. Work collaboratively with internal teams, including Assets and Development, to influence service delivery and future planning. Build strong relationships with local authorities, partners and stakeholders, acting as an ambassador for the organisation. Lead on projects and transformation initiatives, supporting innovation and new ways of working. Ensure safeguarding, health & safety and equality standards are embedded across all service delivery. Participate in out-of-hours cover through the on-call rota where required. WHAT WE'RE LOOKING FOR: Experience working in housing management, ideally within social housing, with a strong track record of leading teams. Knowledge of housing legislation, tenancy management, safeguarding and consumer regulation. Experience of performance management, including setting targets and driving service improvements. Strong leadership and people management skills, with the ability to motivate and inspire teams. Excellent communication and influencing skills, with the ability to build relationships with a wide range of stakeholders. Experience managing budgets and understanding financial and risk management principles. Ability to manage a varied workload, make decisions in a fast-paced environment and respond to change. A customer-focused approach with the ability to handle complex and sensitive situations professionally. Good organisational, analytical and problem-solving skills. A commitment to health and safety, equality, and excellent customer service. Full UK driving licence and willingness to travel as required. INTERVIEW PROCESS: Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role, as well as a presentation. Interviews will be held at our Liverpool City Centre Office on 16th April 2026. ADDITIONAL INFORMATION: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check (where applicable) Two completed references Occupational Health questionnaire Fit for Work DBS check (if required for the role) Completion of all new starter documentation including signed terms and conditions Please note, we reserve the right to close this advert early if we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 25, 2026
Full time
Employer: Torus Group Location: Liverpool, L1 6RA Pay: Contract Type: Contract Hours: Full time Disability Confident: No Closing Date: 26/04/2026 About this job Job Advert Do you have strong leadership skills, a proactive approach to service improvement, and a passion for delivering excellent housing services? We're looking for a Area Housing Manager to join our team and play a key role in leading neighbourhood housing services and supporting our communities to thrive. At Torus, tenants are at the heart of everything we do and we are committed to improving service delivery in our neighbourhoods and supporting our staff to deliver in a challenging operational environment. This role is based at our Liverpool City Centre Office, with the potential for various days of home working once training is complete. WHAT YOU'LL BE DOING: Lead and manage a Neighbourhood Housing team, ensuring high-quality, customer-focused services are delivered across your area. Oversee tenancy management services including tenancy sustainment, inspections, anti-social behaviour and safeguarding, ensuring compliance with policies and legislation. Manage a portfolio of approximately 5,000-6,000 homes, delivering services in line with regulatory requirements and performance targets. Drive performance through effective monitoring, reporting and continuous service improvement. Develop and implement policies, procedures and operational plans to support service delivery. Manage budgets effectively, ensuring value for money for both the organisation and our tenants. Work collaboratively with internal teams, including Assets and Development, to influence service delivery and future planning. Build strong relationships with local authorities, partners and stakeholders, acting as an ambassador for the organisation. Lead on projects and transformation initiatives, supporting innovation and new ways of working. Ensure safeguarding, health & safety and equality standards are embedded across all service delivery. Participate in out-of-hours cover through the on-call rota where required. WHAT WE'RE LOOKING FOR: Experience working in housing management, ideally within social housing, with a strong track record of leading teams. Knowledge of housing legislation, tenancy management, safeguarding and consumer regulation. Experience of performance management, including setting targets and driving service improvements. Strong leadership and people management skills, with the ability to motivate and inspire teams. Excellent communication and influencing skills, with the ability to build relationships with a wide range of stakeholders. Experience managing budgets and understanding financial and risk management principles. Ability to manage a varied workload, make decisions in a fast-paced environment and respond to change. A customer-focused approach with the ability to handle complex and sensitive situations professionally. Good organisational, analytical and problem-solving skills. A commitment to health and safety, equality, and excellent customer service. Full UK driving licence and willingness to travel as required. INTERVIEW PROCESS: Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role, as well as a presentation. Interviews will be held at our Liverpool City Centre Office on 16th April 2026. ADDITIONAL INFORMATION: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check (where applicable) Two completed references Occupational Health questionnaire Fit for Work DBS check (if required for the role) Completion of all new starter documentation including signed terms and conditions Please note, we reserve the right to close this advert early if we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Apr 25, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
