About Us
JA Mar Hall Golf Spa Resort is a peaceful countryside retreat and soulful escape - your haven of Scottish charm, spa indulgence, and championship golf. Recently, Mar Hall proudly joined JA Resorts Hotels, a heritage hospitality brand with award winning properties across Dubai, the Maldives and Scotland. This exciting new chapter brings global expertise, world class standards, and new opportunities for our teams. As part of the JA family, you'll be connected to an international network of talent, innovation, and career development, all while helping us honour the warm, authentic spirit that makes Mar Hall truly special.
Set within 240 acres of woodland on the banks of the River Clyde, our resort features elegant bedrooms and suites, a championship golf course, a luxury spa and wellness experience, and exceptional dining shaped by creativity and Scottish provenance. Together, we are elevating the resort into one of the UK's most exceptional luxury destinations and you can be part of it.
The Role
We are seeking a dedicated and hands on Head Housekeeper to lead the day to day operations of our Housekeeping Department. You will play a central role in ensuring that all bedrooms, public areas, and back of house spaces consistently meet the highest standards of presentation, cleanliness, and luxury.
You will oversee the housekeeping team and supervisors, support departmental planning, and work closely with other leaders to deliver exceptional guest satisfaction and operational excellence. This role requires exceptional attention to detail, strong organisational skills, and the ability to motivate and inspire a busy team in a luxury environment.
You will be obsessed with exceptional levels of cleanliness standards and constantly direct others towards achieving these standards.
Key Responsibilities Operational Leadership
- Support the housekeeping supervisors with leading the daily operations of the Housekeeping Department, ensuring rooms and public areas meet five star presentation standards.
- Organise daily task allocation, cleaning schedules, and workload distribution across the team.
- Conduct regular inspections of rooms, corridors, and public spaces, addressing issues promptly and ensuring full compliance with brand and safety standards.
- Lead departmental planning, project rollouts, and continuous improvement initiatives.
- Oversee linen/laundry operations and ensure linen quality, stock levels, and par levels are effectively maintained.
Guest Experience Service Excellence
- Maintain a high level of visibility around the resort, responding to guest requests and ensuring prompt resolution of issues.
- Work with Resort leadership to analyse guest feedback and identify improvements that enhance the guest experience.
- Ensure VIP rooms and special requests are delivered to the highest standard.
- Liaise effectively with Front Office, Maintenance, Food & Beverage and other teams to ensure seamless communication and guest satisfaction.
Team Development Leadership
- Lead, motivate, and support the housekeeping team and supervisors, creating a positive culture of pride, ownership, and high performance.
- Conduct daily briefings, training, and on the job coaching to develop skills and ensure consistency.
- Support recruitment, onboarding, and performance management of housekeeping employees.
- Foster teamwork and develop supervisors to take on greater responsibility and skill growth.
Financial Management
- Assist the Operations Director in managing the housekeeping budget including labour planning, linen usage, amenities stock control, and operational costs.
- Support the Operations Director in maintaining cost efficiency without compromising quality or standards.
- Monitor chemical usage, equipment care, and wastage reduction initiatives to protect assets and control expenditure.
Strategic Continuous Improvement
- Contribute to initiatives that elevate standards, streamline operations, and enhance guest satisfaction.
- Help implement best practices and new procedures aligned with JA Resorts Hotels' luxury benchmarks.
- Work collaboratively with the Operations Director to identify long term development opportunities for the department.
Compliance Quality Assurance
- Ensure strict adherence to all health, safety, COSHH, and cleaning chemical procedures.
- Maintain high levels of hygiene, infection control, and cleanliness throughout all areas of responsibility.
- Conduct regular audits and follow up with corrective actions where required.
About You We are looking for someone with:
- Experience in a housekeeping management role within a luxury or four/five star hotel environment.
- Strong operational understanding of housekeeping standards, room presentation, and quality control.
- High levels of attention to detail and pride with a desire to elevate five star standards.
- Excellent organisational and leadership skills with the ability to manage a diverse team.
- A keen eye for detail and a passion for delivering exceptional guest experiences.
- Confident communicator with the ability to liaise effectively across departments.
- Proactive, hands on, and adaptable, with the ability to stay calm under pressure.
- Strong knowledge of health safety, COSHH, and cleaning procedures.
- Flexible approach to working hours including weekends and evenings.
Desirable but not essential
- Experience working within Forbes Travel Guide, AA Rosette/Red Star, or similar luxury standard environments.
- Previous experience in a resort style property.
- Hospitality qualification or relevant training certification.
Why Join Us
At JA Mar Hall, you'll find more than a job-you'll build a career within a global hospitality family. We offer:
- Competitive salary plus Tronc, paid via an independent tronc system.
- Free luxury leisure club membership.
- Discounted membership for friends family.
- 50% discount on Spa treatments.
- Golf day discounts for you, friends, and family.
- 50% discount on food for you +3 guests, and 25% off beverages.
- Discounts on overnight stays for JA Mar Hall and our sister properties.
- Friends family hotel rates.
- Access to Wisdom, our confidential wellbeing support programme.
- Access to exclusive £100 room rates across the PoB Hotels collection.
- Free on site parking.
- Uniform provided (role dependent).
- Recommend a Friend bonus scheme.