Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Butler Rose is exclusively recruiting a Management Accountant for an established manufacturing business based in South Somerset, easily commutable from East Devon, Taunton and Yeovil. Reporting to the Finance Director, you'll play a key role in delivering accurate financial reporting and providing commercial insight to support operational decision-making across the site. This role has arisen due to retirement, offering a strong handover and long-term stability. Key responsibilities Produce weekly and monthly management reports and KPIs Support month-end close, including journals, accruals, and balance sheet reconciliations Prepare and submit VAT returns Assist with budgeting, forecasting, and variance analysis Business partner with operational and non-finance stakeholders Support cashflow reporting and working capital management Raise sales invoices and credit notes where required Collate payroll information for submission to Group payroll Support year-end audit processes and ad-hoc finance projects Assist with ERP reporting and future system migration About you Qualified (ACA / ACCA / CIMA), or part-qualified and studying Background in manufacturing or engineering, or from practice with manufacturing clients Strong management accounting and reporting experience Confident Excel user with exposure to ERP systems Hands-on, commercially aware, and comfortable working with non-finance teams What's on offer Salary up to £50,000 Study support for part-qualified candidates Generous holiday package Early Friday finish at midday Hybrid working - one day from home after an initial training period This is an excellent opportunity for someone looking for a stable, varied role with strong exposure to senior stakeholders in a supportive finance function. If you are interested in this Management Accountant role in South Somerset, please contact Stefanie Farber at Butler Rose Accountancy & Finance Recruitment for more information. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Apr 27, 2026
Full time
Butler Rose is exclusively recruiting a Management Accountant for an established manufacturing business based in South Somerset, easily commutable from East Devon, Taunton and Yeovil. Reporting to the Finance Director, you'll play a key role in delivering accurate financial reporting and providing commercial insight to support operational decision-making across the site. This role has arisen due to retirement, offering a strong handover and long-term stability. Key responsibilities Produce weekly and monthly management reports and KPIs Support month-end close, including journals, accruals, and balance sheet reconciliations Prepare and submit VAT returns Assist with budgeting, forecasting, and variance analysis Business partner with operational and non-finance stakeholders Support cashflow reporting and working capital management Raise sales invoices and credit notes where required Collate payroll information for submission to Group payroll Support year-end audit processes and ad-hoc finance projects Assist with ERP reporting and future system migration About you Qualified (ACA / ACCA / CIMA), or part-qualified and studying Background in manufacturing or engineering, or from practice with manufacturing clients Strong management accounting and reporting experience Confident Excel user with exposure to ERP systems Hands-on, commercially aware, and comfortable working with non-finance teams What's on offer Salary up to £50,000 Study support for part-qualified candidates Generous holiday package Early Friday finish at midday Hybrid working - one day from home after an initial training period This is an excellent opportunity for someone looking for a stable, varied role with strong exposure to senior stakeholders in a supportive finance function. If you are interested in this Management Accountant role in South Somerset, please contact Stefanie Farber at Butler Rose Accountancy & Finance Recruitment for more information. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As an Associate Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners/Directors with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners/Directors. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner/director to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner/Director and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly collaborative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As a Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly coll ab orative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 27, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working hard and working together, our Tax team thrives on keeping busy. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Overview: As a Director, you will be responsible for managing a portfolio of clients and for the timely delivery of services. You will also support Partners with complex HM Revenue & Customs enquiries and voluntary disclosures to ensure a satisfactory settlement is negotiated between the client and H M Revenue & Customs. You will be expected to contribute toward marketing and business development initiatives and build sustainable internal and external client relationships. Responsibilities: Be a stakeholder in the delivery of the Tax strategic framework by involvement with team's strategy in conjunction with Partners. Manage the every day running of the HM Revenue & Customs enquiries or disclosure for a portfolio of clients. Prepare investigation and disclosure reports, including all computational aspects of the report, for submission to the HMRC Specialist Investigations, working directly to a Partner and delegating appropriate tasks to junior staff. Liaise directly with clients, contacts and other parties to ensure work is completed and produced according to the desired timescales. Prepare agendas for all meeting with clients and/or H M Revenue & Customs and ensure that all points are followed up after the meeting. Prepare work plans and liaise with the partner to ensure that the report covers all areas included in the work plan. Take part in the negotiation of the settlement either directly or by providing the partner with an aide memoir in relation to the details of the case and the specific technical arguments that are likely to arise. Recruit, retain, develop and motivate the team's junior employees. This includes participating in recruitment, ensuring job appraisal documentation is completed within deadlines, and ensuring appropriate objectives and development plans are in place for counselees. Manage the billing and collection in respect of each client in their portfolio. Identify and recognise business and sales opportunities and inform the Partner and client as appropriate. Maintain a network of professional and business contacts. Act as an ambassador of the firm, participate in marketing events, keep abreast of the wide range of services the firm offers and suggest innovative products and services. Requirements: CTA/ACA/ACCA qualified (or overseas equivalent), or relevant work experience within HM Revenue & Customs Demonstrable post qualified experience across all aspects of tax dispute resolution Strong experience of HMRC enquiries and voluntary disclosures Report writing and tax computational experience Excellent client relationship, project management and business management skills Knowledge of Microsoft Office Previous people management experience with the ability to develop team members Highly coll ab orative and a team player You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
CEO PE Backed Packaging Manufacturer Buckinghamshire Location: Milton Keynes (with travel to UK & Ireland sites) Salary: 6 figure basic salary + Car Allowance + Bonus + Pension + Healthcare + Longer term Equity Zachary Daniels Recruitment is delighted to be supporting this well established, recently acquired packaging manufacturer with business operating across the UK and Ireland in the appointment of a new Chief Executive Officer. Backed by a leading private equity investor, the company is entering an exciting new chapter focused on transformation, growth, and long-term value creation. We are seeking a high-calibre CEO to lead the business through its next phase, building on current transformation initiatives and positioning the company for sustained growth. Key Responsibilities: Define and execute the overall business strategy in partnership with the Board and investors Lead and develop a high-performing Senior Leadership Team (HR, Finance UK & Ireland, Sales, Operations) Drive operational excellence across multiple sites, including completion of consolidation initiatives Deliver sustainable revenue growth and margin improvement through strong commercial leadership Lead pricing strategy, market positioning, and customer engagement Ensure robust financial performance, cash management, and governance Oversee completion of refinancing activities and maintain strong investor relationships Identify and execute growth opportunities, including organic and potential M&A activity Build a performance-driven culture with clear accountability and leadership capability Prepare the business for a successful future exit event Candidate Profile: Proven CEO (or Divisional MD/Managing Director ready to step up) within a private equity-backed or similarly performance-driven environment Strong background in manufacturing, industrials, or multi-site operations - experience within the packaging sector is highly desirable/preferred Track record of delivering growth, transformation, and value creation Highly commercial with deep understanding of pricing, margins, and market dynamics Financially sophisticated with strong grasp of funding structures and investor expectations Inspirational yet pragmatic leader, capable of driving change and engagement Willing and able to be regularly present in the Milton Keynes area and across sites This is a rare opportunity to lead a well-established business with strong backing, significant transformation underway, and clear potential for value creation. BH36045
Apr 27, 2026
Full time
CEO PE Backed Packaging Manufacturer Buckinghamshire Location: Milton Keynes (with travel to UK & Ireland sites) Salary: 6 figure basic salary + Car Allowance + Bonus + Pension + Healthcare + Longer term Equity Zachary Daniels Recruitment is delighted to be supporting this well established, recently acquired packaging manufacturer with business operating across the UK and Ireland in the appointment of a new Chief Executive Officer. Backed by a leading private equity investor, the company is entering an exciting new chapter focused on transformation, growth, and long-term value creation. We are seeking a high-calibre CEO to lead the business through its next phase, building on current transformation initiatives and positioning the company for sustained growth. Key Responsibilities: Define and execute the overall business strategy in partnership with the Board and investors Lead and develop a high-performing Senior Leadership Team (HR, Finance UK & Ireland, Sales, Operations) Drive operational excellence across multiple sites, including completion of consolidation initiatives Deliver sustainable revenue growth and margin improvement through strong commercial leadership Lead pricing strategy, market positioning, and customer engagement Ensure robust financial performance, cash management, and governance Oversee completion of refinancing activities and maintain strong investor relationships Identify and execute growth opportunities, including organic and potential M&A activity Build a performance-driven culture with clear accountability and leadership capability Prepare the business for a successful future exit event Candidate Profile: Proven CEO (or Divisional MD/Managing Director ready to step up) within a private equity-backed or similarly performance-driven environment Strong background in manufacturing, industrials, or multi-site operations - experience within the packaging sector is highly desirable/preferred Track record of delivering growth, transformation, and value creation Highly commercial with deep understanding of pricing, margins, and market dynamics Financially sophisticated with strong grasp of funding structures and investor expectations Inspirational yet pragmatic leader, capable of driving change and engagement Willing and able to be regularly present in the Milton Keynes area and across sites This is a rare opportunity to lead a well-established business with strong backing, significant transformation underway, and clear potential for value creation. BH36045
Trainee ERP Search Consultant Location: Central London Salary : £25,000 per annum starting salary, £80,000 OTE Vacancy Type: Full-time, Permanent THE COMPANY Capax RM, established in 2010, is an ERP Executive-Search firm which dominates lucrative markets across North America and Canada. We offer high-level solutions to specialists within American businesses from our office in Central London. Our markets include Oracle, Sage, Microsoft and Acumatica. We are a well-known brand and have helped our clients maximise profit and have earnt the right to become a trusted partner to over 10,000 clients. All of our Teams are headed up by individuals who have been with us since graduate level. We put support, progression and professional development at the forefront of everything we do so that our consultants feel empowered to reach their full potential, whether that is senior levels of management, building out new markets or running their own companies with our support. THE ROLE As a trainee ERP Search Consultant you will partner with clients, supporting them on growth strategies, offering resources, market insights and advice. Our desks are warm so you have the opportunity to immediately find success in conversations (and be financially rewarded) as early as your first week! You will have complete control of your own progression pathway - how quickly you up the ranks, is up to you! We prioritise high-performance and are looking for individuals who are passionate, driven and are committed to being successful. In order to help our consultants reach their goals as quickly as possible, we offer an incredibly supportive environment. We invest heavily in training and development which means you will have unlimited access to a dedicated L&D team (throughout your career with us) as well as extra support from Directors, Managers and fellow consultants who have more recently joined the business. OUR 3 MONTH TRAINING PROGRAMME WILL OFFER YOU THE FOLLOWING: We work with you on the skills you already have and help you to adapt them to successfully use them in our specialist markets. By the end of the 3 month programme you will have all the tools to be a successful 360 recruiter. We teach you about the ERP markets and about the impact an ERP can have on the wider business. As you develop over the 3 months, you will also have an opportunity to earn commission. Our commission scheme across the business is uncapped, we regularly pay out £10k- £15k per month (on top of an annual salary). WHAT'S IN IT FOR YOU? Uncapped commission (we ensure that we heavily reward the hard work that goes into servicing our clients). Clear cut progression plan laid out from your first day. A personalised professional-development programme specifically tailored to you from L&D to utilise skills you already have and adapt them to work for our markets. Team nights out, company incentives and access to different events across the year. Monthly lunch clubs and annual holidays abroad for high performers. Eligibility for a 5-day trip to the USA for a conferencing event every year. THE IDEAL CANDIDATE Someone who likes to be on the phone, talking to people and building long term relationships. Someone who is self-disciplined and independently proactive. Strong desire to pursue a career in sales - we want people who are willing to put in the hard work in order to be incredibly financially successful. Have a growth mind-set and a strong desire to continuously self-improve. A team player - someone who will be motivated by the people around them but also look to keep the standards high across the business whilst having a huge amount of fun along the way! COMPANY VALUES We strive to be market experts - we make it our mission to be experts through researching, speaking to specialists and analysing insights. This ensures we can consult in the best most successful way possible and maintain our high performing environment. We always get the job done - Our managers make it their priority to always be around for their consultants, whenever they are needed, both on a personal and professional level. This is reflected by the energy and dedication we give to our clients externally too. We put people first - We ensure that everyone in the business has similar motivations and goals which drive them, it is our job to ensure that consultants can reach these. This means that everyone works incredibly collaboratively with lots of different skillsets working towards the same outcome. Education: A-Level or equivalent (required) To Apply. If you feel you are a suitable candidate and would like to work for Capax RM, please do not hesitate to apply.
Apr 27, 2026
Full time
Trainee ERP Search Consultant Location: Central London Salary : £25,000 per annum starting salary, £80,000 OTE Vacancy Type: Full-time, Permanent THE COMPANY Capax RM, established in 2010, is an ERP Executive-Search firm which dominates lucrative markets across North America and Canada. We offer high-level solutions to specialists within American businesses from our office in Central London. Our markets include Oracle, Sage, Microsoft and Acumatica. We are a well-known brand and have helped our clients maximise profit and have earnt the right to become a trusted partner to over 10,000 clients. All of our Teams are headed up by individuals who have been with us since graduate level. We put support, progression and professional development at the forefront of everything we do so that our consultants feel empowered to reach their full potential, whether that is senior levels of management, building out new markets or running their own companies with our support. THE ROLE As a trainee ERP Search Consultant you will partner with clients, supporting them on growth strategies, offering resources, market insights and advice. Our desks are warm so you have the opportunity to immediately find success in conversations (and be financially rewarded) as early as your first week! You will have complete control of your own progression pathway - how quickly you up the ranks, is up to you! We prioritise high-performance and are looking for individuals who are passionate, driven and are committed to being successful. In order to help our consultants reach their goals as quickly as possible, we offer an incredibly supportive environment. We invest heavily in training and development which means you will have unlimited access to a dedicated L&D team (throughout your career with us) as well as extra support from Directors, Managers and fellow consultants who have more recently joined the business. OUR 3 MONTH TRAINING PROGRAMME WILL OFFER YOU THE FOLLOWING: We work with you on the skills you already have and help you to adapt them to successfully use them in our specialist markets. By the end of the 3 month programme you will have all the tools to be a successful 360 recruiter. We teach you about the ERP markets and about the impact an ERP can have on the wider business. As you develop over the 3 months, you will also have an opportunity to earn commission. Our commission scheme across the business is uncapped, we regularly pay out £10k- £15k per month (on top of an annual salary). WHAT'S IN IT FOR YOU? Uncapped commission (we ensure that we heavily reward the hard work that goes into servicing our clients). Clear cut progression plan laid out from your first day. A personalised professional-development programme specifically tailored to you from L&D to utilise skills you already have and adapt them to work for our markets. Team nights out, company incentives and access to different events across the year. Monthly lunch clubs and annual holidays abroad for high performers. Eligibility for a 5-day trip to the USA for a conferencing event every year. THE IDEAL CANDIDATE Someone who likes to be on the phone, talking to people and building long term relationships. Someone who is self-disciplined and independently proactive. Strong desire to pursue a career in sales - we want people who are willing to put in the hard work in order to be incredibly financially successful. Have a growth mind-set and a strong desire to continuously self-improve. A team player - someone who will be motivated by the people around them but also look to keep the standards high across the business whilst having a huge amount of fun along the way! COMPANY VALUES We strive to be market experts - we make it our mission to be experts through researching, speaking to specialists and analysing insights. This ensures we can consult in the best most successful way possible and maintain our high performing environment. We always get the job done - Our managers make it their priority to always be around for their consultants, whenever they are needed, both on a personal and professional level. This is reflected by the energy and dedication we give to our clients externally too. We put people first - We ensure that everyone in the business has similar motivations and goals which drive them, it is our job to ensure that consultants can reach these. This means that everyone works incredibly collaboratively with lots of different skillsets working towards the same outcome. Education: A-Level or equivalent (required) To Apply. If you feel you are a suitable candidate and would like to work for Capax RM, please do not hesitate to apply.
Recruitment Consultant Construction (Trades & Labour / White Collar) Location: Guildford About ITS With over 50 years experience in the construction industry and 19 offices across major UK cities, ITS is a well-established and highly successful recruitment consultancy specialising in the construction sector. Each office operates with strong local knowledge of its clients and candidates, delivering a bespoke, tailored service. With Directors present in every office, we offer hands-on leadership, high-quality training, and a consistent group ethos that underpins our reputation. Our Guildford office, established in 1989, has a strong client base and an excellent reputation across Surrey and the surrounding areas. The Opportunity We are looking to hire an experienced Recruitment Consultant to join our Guildford team. This role is ideally suited to a Trades & Labour consultant looking to further their career within a privately owned business that offers clear progression and long-term opportunities. We are also open to speaking with experienced Trades consultants who are interested in transitioning into white collar recruitment , with full support and training provided. The Role & Desk You ll be joining a well-established team of three experienced consultants and a Resourcer, supported by a company Director. This is a hands-on role managing and developing a warm desk, focused on supplying trade contractors across Surrey and the wider Home Counties. You ll work closely with the Sales Manager and wider team, benefiting from: Established client relationships and existing PSL agreements Access to both Trades & Labour and white collar freelance opportunities A strong local reputation and consistent flow of requirements This is a development opportunity not a cold start within a high-performing and supportive environment. Key Responsibilities Develop and grow existing client relationships while generating new business Manage and expand a warm desk within the construction freelance market Work collaboratively with the local team to maximise opportunities Deliver a high standard of customer service to clients and candidates Manage your own workload effectively, including remote working when required Maintain strong organisation, scheduling, and time management What We re Looking For Minimum 1+ years recruitment experience (construction preferred) Background in Trades & Labour, white collar, or related sectors Proven ability to build relationships and generate revenue Strong work ethic, drive, and professionalism Good organisational and time management skills We will also consider candidates from other sectors with a strong track record who can adapt to a fast-paced, freelance environment. Training & Progression We are committed to developing our people through: REC-accredited training and ongoing development Internal training programmes and external learning partnerships Structured support to build and execute a desk growth strategy ITS promotes from within, with clear pathways to senior roles, management, and ultimately Directorship and equity opportunities. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Long-term career progression to Director/shareholder level Our investment in people is reflected in our strong staff retention and internal success stories. How to Apply Please send your CV to John Bennett or call for a confidential discussion. Due to the volume of applications, we may not be able to respond to every applicant.
Apr 27, 2026
Full time
Recruitment Consultant Construction (Trades & Labour / White Collar) Location: Guildford About ITS With over 50 years experience in the construction industry and 19 offices across major UK cities, ITS is a well-established and highly successful recruitment consultancy specialising in the construction sector. Each office operates with strong local knowledge of its clients and candidates, delivering a bespoke, tailored service. With Directors present in every office, we offer hands-on leadership, high-quality training, and a consistent group ethos that underpins our reputation. Our Guildford office, established in 1989, has a strong client base and an excellent reputation across Surrey and the surrounding areas. The Opportunity We are looking to hire an experienced Recruitment Consultant to join our Guildford team. This role is ideally suited to a Trades & Labour consultant looking to further their career within a privately owned business that offers clear progression and long-term opportunities. We are also open to speaking with experienced Trades consultants who are interested in transitioning into white collar recruitment , with full support and training provided. The Role & Desk You ll be joining a well-established team of three experienced consultants and a Resourcer, supported by a company Director. This is a hands-on role managing and developing a warm desk, focused on supplying trade contractors across Surrey and the wider Home Counties. You ll work closely with the Sales Manager and wider team, benefiting from: Established client relationships and existing PSL agreements Access to both Trades & Labour and white collar freelance opportunities A strong local reputation and consistent flow of requirements This is a development opportunity not a cold start within a high-performing and supportive environment. Key Responsibilities Develop and grow existing client relationships while generating new business Manage and expand a warm desk within the construction freelance market Work collaboratively with the local team to maximise opportunities Deliver a high standard of customer service to clients and candidates Manage your own workload effectively, including remote working when required Maintain strong organisation, scheduling, and time management What We re Looking For Minimum 1+ years recruitment experience (construction preferred) Background in Trades & Labour, white collar, or related sectors Proven ability to build relationships and generate revenue Strong work ethic, drive, and professionalism Good organisational and time management skills We will also consider candidates from other sectors with a strong track record who can adapt to a fast-paced, freelance environment. Training & Progression We are committed to developing our people through: REC-accredited training and ongoing development Internal training programmes and external learning partnerships Structured support to build and execute a desk growth strategy ITS promotes from within, with clear pathways to senior roles, management, and ultimately Directorship and equity opportunities. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Long-term career progression to Director/shareholder level Our investment in people is reflected in our strong staff retention and internal success stories. How to Apply Please send your CV to John Bennett or call for a confidential discussion. Due to the volume of applications, we may not be able to respond to every applicant.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Senior Recruitment Consultant Construction (Trades & Labour) Location: Guildford About ITS With over 50 years experience in the construction sector and a network of 19 offices across the UK, ITS is a well-established and highly respected recruitment consultancy. Each office operates with a strong local focus, backed by hands-on leadership and supported by a wider group infrastructure. This model allows us to deliver a tailored, high-quality service while maintaining a collaborative and high-performing culture. Our Guildford office, established in 1989, has a strong reputation and long-standing client relationships across Surrey and the surrounding areas. The Opportunity We are looking to appoint an experienced Senior Recruitment Consultant to take ownership of a warm Trades & Labour desk within our Guildford office. You ll be joining a successful team of three consultants and a resourcer, supported by an experienced Director. This is a hands-on billing role with the opportunity to further develop an already established desk, rather than build from scratch. With multiple existing PSL agreements and a strong local client base, this role offers immediate opportunity alongside long-term growth potential. Your Role Develop and grow an established Trades & Labour desk Build and maintain strong client and candidate relationships Maximise existing PSL agreements and generate new business opportunities Work collaboratively with the sales manager and wider team Deliver a high standard of service in a fast-paced freelance environment Manage your own time and pipeline effectively What We re Looking For Proven experience in recruitment (ideally construction, Trades & Labour or white collar) Strong billing track record and commercial awareness Ability to develop relationships and win business Highly organised with strong time management skills A driven, resilient, and professional approach We are also open to experienced recruiters from other sectors who can demonstrate consistent performance and the ability to adapt to a fast-moving market. Progression & Support ITS is committed to developing its people. You ll receive ongoing training through both internal programmes and external partners including REC-accredited learning. You ll also have full support to implement a growth strategy for your desk, including budget and leadership backing. We promote from within and offer genuine long-term progression, with many of our Directors having started as consultants. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Clear pathway to management, Directorship, and equity opportunities How to Apply Please send your CV to John Bennett or call for a confidential discussion. Due to the volume of applications, we may not be able to respond to every applicant.
Apr 27, 2026
Full time
Senior Recruitment Consultant Construction (Trades & Labour) Location: Guildford About ITS With over 50 years experience in the construction sector and a network of 19 offices across the UK, ITS is a well-established and highly respected recruitment consultancy. Each office operates with a strong local focus, backed by hands-on leadership and supported by a wider group infrastructure. This model allows us to deliver a tailored, high-quality service while maintaining a collaborative and high-performing culture. Our Guildford office, established in 1989, has a strong reputation and long-standing client relationships across Surrey and the surrounding areas. The Opportunity We are looking to appoint an experienced Senior Recruitment Consultant to take ownership of a warm Trades & Labour desk within our Guildford office. You ll be joining a successful team of three consultants and a resourcer, supported by an experienced Director. This is a hands-on billing role with the opportunity to further develop an already established desk, rather than build from scratch. With multiple existing PSL agreements and a strong local client base, this role offers immediate opportunity alongside long-term growth potential. Your Role Develop and grow an established Trades & Labour desk Build and maintain strong client and candidate relationships Maximise existing PSL agreements and generate new business opportunities Work collaboratively with the sales manager and wider team Deliver a high standard of service in a fast-paced freelance environment Manage your own time and pipeline effectively What We re Looking For Proven experience in recruitment (ideally construction, Trades & Labour or white collar) Strong billing track record and commercial awareness Ability to develop relationships and win business Highly organised with strong time management skills A driven, resilient, and professional approach We are also open to experienced recruiters from other sectors who can demonstrate consistent performance and the ability to adapt to a fast-moving market. Progression & Support ITS is committed to developing its people. You ll receive ongoing training through both internal programmes and external partners including REC-accredited learning. You ll also have full support to implement a growth strategy for your desk, including budget and leadership backing. We promote from within and offer genuine long-term progression, with many of our Directors having started as consultants. Package & Benefits Competitive base salary Car allowance Uncapped personal and team commission Quarterly and annual bonuses Incentive trips and rewards Clear pathway to management, Directorship, and equity opportunities How to Apply Please send your CV to John Bennett or call for a confidential discussion. Due to the volume of applications, we may not be able to respond to every applicant.
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Apr 27, 2026
Full time
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 27, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Financial Controller- SF Partners have been engaged by a well-established business based in Birmingham to support their recruitment of a Financial Controller into the team. We are seeking a qualified accountant (CIMA, ACCA or ACA) ideally, although candidates qualified by experience with group finance backgrounds will also be considered. Taking full ownership of the finance function, this role will encompass the following: Oversee and coordinate the preparation and presentation of year-end management accounts and financial statements across all associated companies within the group. Ensure all statutory finance reporting obligations are met accurately and on time, including VAT returns, corporation tax planning and submission of accounts to HMRC and Companies House via external chartered accountants. Supervise the reconciliation of balance sheet nominal codes across group entities, including intercompany reconciliations and maintenance of the fixed asset register. Drive the review of financial performance across the group. Oversee payroll-related activity including PAYE, pension submissions and company payment card expense recharges, ensuring adherence to statutory requirements. Actively contribute to the senior team, supporting business strategy and providing clear financial recommendations to Directors. Supervise and control the sales ledger, purchase ledger and nominal ledger, If you are interested in hearing more, please apply below
Apr 27, 2026
Full time
Financial Controller- SF Partners have been engaged by a well-established business based in Birmingham to support their recruitment of a Financial Controller into the team. We are seeking a qualified accountant (CIMA, ACCA or ACA) ideally, although candidates qualified by experience with group finance backgrounds will also be considered. Taking full ownership of the finance function, this role will encompass the following: Oversee and coordinate the preparation and presentation of year-end management accounts and financial statements across all associated companies within the group. Ensure all statutory finance reporting obligations are met accurately and on time, including VAT returns, corporation tax planning and submission of accounts to HMRC and Companies House via external chartered accountants. Supervise the reconciliation of balance sheet nominal codes across group entities, including intercompany reconciliations and maintenance of the fixed asset register. Drive the review of financial performance across the group. Oversee payroll-related activity including PAYE, pension submissions and company payment card expense recharges, ensuring adherence to statutory requirements. Actively contribute to the senior team, supporting business strategy and providing clear financial recommendations to Directors. Supervise and control the sales ledger, purchase ledger and nominal ledger, If you are interested in hearing more, please apply below
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 27, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Senior Design Consultant Position - Full Time, Permanent Location - London, Hybrid Salary - £65,000-£85,000 Job Description: Senior Design Consultant Our client is a leading independent technology partner and global integrator with over 30 years of experience. With a team of over 800 global experts, they specialize in providing end-to-end connectivity solutions that propel organizations everywhere. From structured cabling to managed services, our client s end-to-end services provide infrastructure that can be completely relied upon. They offer a complete solution for business connectivity through a Design, Build, Deploy, and Optimise approach. Our client is a rapidly growing organization; finding and retaining the highest calibre of people is fundamental to their success. They work hard to create a challenging, supportive, and satisfying working environment for all employees and have successfully achieved the Investors in Diversity Foundational Award for their commitment to equality, diversity, and inclusion in the workplace. The Role The Senior Design Consultant will act as the lead consultant across several strategic and key accounts. You will hold full responsibility for ensuring accurate, high-quality design and estimation outputs are produced at both the pre-sales and post-sales stages of the project lifecycle. Working closely with sales, commercial, and operations teams, you will oversee the preparation of technical cost submissions, coordinate revisions, and manage all post-sales deliverables including construction drawings, variation responses, and site surveys. Key Objectives: Optimize revenues, margins, and win rates through strong leadership. Ensure all design and cost outputs align with client expectations. Support the company s broader strategic and commercial goals. What you will be doing: Bid & Response Development: Prepare quotations and conduct technical/commercial assessments to support the sales team in evaluating project viability, risks, and opportunities. Resource Leadership: Lead and coordinate allocated resources to ensure the timely, high-quality delivery of tender submissions and design development through a hands-on approach. Cross-Functional Collaboration: Coordinate with sales, operations, and commercial departments to ensure comprehensive responses to client tenders. Strategic Planning: Work with Senior Sales Directors to develop account plans and establish pricing/sales strategies for allocated accounts. Stakeholder Management: Liaise effectively with clients, main contractors, consultants, and internal teams, representing the company in formal design meetings and presentations. Risk Mitigation: Develop accurate pre-contract information and manage Pre-Contract Review (PCR) processes. Post-Sales Support: Coordinate design changes, manage variations, and ensure change control compliance within commercial and contractual frameworks. Validation: Review and validate tender cost proposals and Bills of Materials (BoMs), ensuring alignment with internal policies. Technical Oversight: Ensure detailed design outputs including general arrangement plans, cabinet layouts, and schematics meet industry and client standards. Mentorship: Proactively mentor team members, conduct peer reviews to identify errors, and support the development of junior consultants. What our client is looking for: Sector Expertise: Extensive experience in Telecommunications Infrastructure Cabling and ICT. Design Proficiency: Proven track record in designing structured cabling solutions. Data Centre Experience: Extensive experience in the delivery of Hyperscale Data Centre projects. Communication: Ability to produce and deliver professional client presentations in a clear and confident manner. Adaptability: Ability to absorb and manage new services and applications in a fast-paced environment. Project Management: The temperament to manage multiple competing priorities effectively. Technical Portfolio: Proven ability to develop comprehensive, detailed design packages. Preferred but not Essential: Professional Qualifications: RCDD, CNIDP, or CDCP. Manufacturer Accreditation: Evidence of accredited manufacturer training. If you feel you have the required skills and experience, please apply now via our website: (url removed) to be considered for this Senior Design Consultant position. In addition, feel free to contact our Service Delivery Manager, Lucas Smyth, for more information if required: (url removed) & (phone number removed)
Apr 27, 2026
Full time
Senior Design Consultant Position - Full Time, Permanent Location - London, Hybrid Salary - £65,000-£85,000 Job Description: Senior Design Consultant Our client is a leading independent technology partner and global integrator with over 30 years of experience. With a team of over 800 global experts, they specialize in providing end-to-end connectivity solutions that propel organizations everywhere. From structured cabling to managed services, our client s end-to-end services provide infrastructure that can be completely relied upon. They offer a complete solution for business connectivity through a Design, Build, Deploy, and Optimise approach. Our client is a rapidly growing organization; finding and retaining the highest calibre of people is fundamental to their success. They work hard to create a challenging, supportive, and satisfying working environment for all employees and have successfully achieved the Investors in Diversity Foundational Award for their commitment to equality, diversity, and inclusion in the workplace. The Role The Senior Design Consultant will act as the lead consultant across several strategic and key accounts. You will hold full responsibility for ensuring accurate, high-quality design and estimation outputs are produced at both the pre-sales and post-sales stages of the project lifecycle. Working closely with sales, commercial, and operations teams, you will oversee the preparation of technical cost submissions, coordinate revisions, and manage all post-sales deliverables including construction drawings, variation responses, and site surveys. Key Objectives: Optimize revenues, margins, and win rates through strong leadership. Ensure all design and cost outputs align with client expectations. Support the company s broader strategic and commercial goals. What you will be doing: Bid & Response Development: Prepare quotations and conduct technical/commercial assessments to support the sales team in evaluating project viability, risks, and opportunities. Resource Leadership: Lead and coordinate allocated resources to ensure the timely, high-quality delivery of tender submissions and design development through a hands-on approach. Cross-Functional Collaboration: Coordinate with sales, operations, and commercial departments to ensure comprehensive responses to client tenders. Strategic Planning: Work with Senior Sales Directors to develop account plans and establish pricing/sales strategies for allocated accounts. Stakeholder Management: Liaise effectively with clients, main contractors, consultants, and internal teams, representing the company in formal design meetings and presentations. Risk Mitigation: Develop accurate pre-contract information and manage Pre-Contract Review (PCR) processes. Post-Sales Support: Coordinate design changes, manage variations, and ensure change control compliance within commercial and contractual frameworks. Validation: Review and validate tender cost proposals and Bills of Materials (BoMs), ensuring alignment with internal policies. Technical Oversight: Ensure detailed design outputs including general arrangement plans, cabinet layouts, and schematics meet industry and client standards. Mentorship: Proactively mentor team members, conduct peer reviews to identify errors, and support the development of junior consultants. What our client is looking for: Sector Expertise: Extensive experience in Telecommunications Infrastructure Cabling and ICT. Design Proficiency: Proven track record in designing structured cabling solutions. Data Centre Experience: Extensive experience in the delivery of Hyperscale Data Centre projects. Communication: Ability to produce and deliver professional client presentations in a clear and confident manner. Adaptability: Ability to absorb and manage new services and applications in a fast-paced environment. Project Management: The temperament to manage multiple competing priorities effectively. Technical Portfolio: Proven ability to develop comprehensive, detailed design packages. Preferred but not Essential: Professional Qualifications: RCDD, CNIDP, or CDCP. Manufacturer Accreditation: Evidence of accredited manufacturer training. If you feel you have the required skills and experience, please apply now via our website: (url removed) to be considered for this Senior Design Consultant position. In addition, feel free to contact our Service Delivery Manager, Lucas Smyth, for more information if required: (url removed) & (phone number removed)
Senior Director, Marketing EMEA Location: Remote, UK or Hybrid, Manchester, UK Employment Type: Full-Time Summary The Senior Director, Marketing EMEA, will provide strategic direction and leadership for all field marketing initiatives across our EMEA markets. This role will work closely with global sales and marketing teams to develop and execute targeted marketing programs aimed at driving demand and accelerating sales pipeline in various regions. The ideal candidate will possess a deep understanding of regional market nuances, a passion for crafting localized marketing strategies, and a data-driven mindset. As a key member of the EMEA leadership team, this role will shape regional go to market strategy, influence global decision making, and drive transformational growth across diverse markets. Primary Duties and Responsibilities Design and own the field marketing strategies that extend beyond events, leveraging ABM, digital, partner, and lifecycle programs to drive full funnel impact. Provide hands on leadership with direct accountability for regional pipeline, revenue impact, and close sales alignment. Act as the senior marketing leader for EMEA, representing the region in global planning, prioritization, and investment discussions. Balance global consistency with strong regional and market level nuance across diverse EMEA geographies. Understand regional nuances, customer segments, and market dynamics to tailor marketing strategies for maximum effectiveness. Advise executive leadership on regional opportunities and partner with Product Marketing on competitive landscape. Build a high performing organisation that scales with business growth. Champion innovation and thought leadership in regional marketing. Enable team with the skills needed to develop customised programs that meet the needs of the region. Foster a collaborative environment and ensure clear communication between the central marketing team and regional teams. Create a dynamic organizational structure that supports the needs of today while preparing for the scale needed as we grow Program Execution Lead or collaborate on the planning, development, and execution of integrated, localized marketing programs across multiple channels. This includes owning regional initiatives such as events, webinars, seminars, and partner activities, while also adapting and executing centrally managed programs from corporate-such as digital campaigns, account based marketing (ABM), paid media, email marketing, and social engagement-to ensure alignment with global strategy and regional business objectives. Work closely with the sales teams to ensure alignment between marketing programs and sales strategies. Raise the bar on program quality, scalability, and repeatability across the region. Cross-Functional & Executive Partnership Serve as a strategic partner to EMEA business team, Sales & RevOps, Growth Marketing teams, Product Marketing, and Partner teams. Collaborate with finance and regional sales leadership on planning, forecasting, investment decisions and quarterly business reviews. Ensure tight alignment between global marketing strategy and regional execution. Pipeline, Revenue & Performance Accountability Own EMEA marketing's investment strategy and influence global investment decisions. Be accountable for field marketing's contribution to pipeline creation, acceleration, and expansion in EMEA. Partner closely with EMEA Sales leadership on account planning, strategy, and quarterly execution. Establish clear success metrics and performance targets; use data to continuously optimize program mix and impact. Operate with a strong ROI mindset-connecting spend, activity, and outcomes. Monitor, analyze, and report on the performance of EMEA field marketing campaigns. Continuously refine strategies based on data driven insights and feedback. Establish, monitor and deliver on OKRs. Budget Management Develop and manage the budget for international field marketing activities. Ensure optimal allocation of resources across regions and campaigns. Build and maintain relationships with international vendors, partners, and event organizers. Negotiate contracts and agreements to maximize value and ROI. Required Education and Experience Bachelor's degrees in marketing or business administration, or other relevant discipline. Demonstrated senior level leadership in B2B SaaS field marketing, with ownership of demand generation, pipeline contribution, and revenue impact across EMEA. Proven experience building and scaling integrated field marketing programs (events, ABM, digital, partner, lifecycle) aligned to regional sales priorities. Direct accountability for marketing sourced and marketing influenced pipeline, including forecasting, attribution, and ROI measurement. Experience partnering closely with regional Sales leadership (RVP/VP level) on account planning, territory strategy, and quarterly execution. Demonstrated knowledge of the organization's core business process and operations. Minimum seven years of leadership experience at Senior Director Level. Ability to prioritize business issues and deliver solutions in a fast paced environment. Demonstrated experience in building marketing teams and strategies. Superior communication skills, including presenting to senior and executive level management. Represent EMEA marketing in global leadership forums, QBRs, and strategic planning cycles. Demonstrated project management experience and attention to detail. Experience managing a multi million Euro marketing budget. Proficiency in marketing technology ecosystems (e.g., Marketo, HubSpot, SFDC, ABM platforms, intent data tools). Ability to leverage data for forecasting, targeting, and program optimization. Proven ability to influence C suite stakeholders and navigate complex matrix organisations. Track record of driving market share growth and shaping regional strategy at scale. Experience implementing AI driven marketing solutions (e.g., predictive analytics, personalisation engines, conversational marketing. Proven ability to lead technology adoption and change management within marketing organisations. Preferred Education and Experience Master's degree in marketing or business administration, or other relevant discipline a plus. Experience leading enterprise or named account ABM programs in partnership with Sales. Proven use of intent data, predictive analytics, or AI driven tools to prioritize accounts and optimize regional investment. Experience operating within a matrixed, global marketing model, adapting centrally built campaigns for regional execution. Background in EMEA enterprise SaaS markets, including navigating cultural, regulatory, and go to market differences. Knowledge, Skills, and Abilities Effectively lead, inspire, motivate, and manage staff. Strong written, oral, and presentation skills. An entrepreneurial mindset and accountability. Track record of success at time management, people development, people management. Strong team player and a demonstrated leader. Strategic thinking and long term planning. Cross cultural leadership in a matrixed organization. Strong understanding of AI, automation, and data privacy regulations in EMEA markets. Ability to translate technology capabilities into business outcome. Supervisory Responsibilities This position is responsible for developing the immediate and long term staffing plans of the EMEA Marketing team. Building the business case for staffing plans and hiring and mentoring of the team. Travel Travel requirement: Regular travel is not expected for this position but may be required up to 25%. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit . Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
Apr 26, 2026
Full time
Senior Director, Marketing EMEA Location: Remote, UK or Hybrid, Manchester, UK Employment Type: Full-Time Summary The Senior Director, Marketing EMEA, will provide strategic direction and leadership for all field marketing initiatives across our EMEA markets. This role will work closely with global sales and marketing teams to develop and execute targeted marketing programs aimed at driving demand and accelerating sales pipeline in various regions. The ideal candidate will possess a deep understanding of regional market nuances, a passion for crafting localized marketing strategies, and a data-driven mindset. As a key member of the EMEA leadership team, this role will shape regional go to market strategy, influence global decision making, and drive transformational growth across diverse markets. Primary Duties and Responsibilities Design and own the field marketing strategies that extend beyond events, leveraging ABM, digital, partner, and lifecycle programs to drive full funnel impact. Provide hands on leadership with direct accountability for regional pipeline, revenue impact, and close sales alignment. Act as the senior marketing leader for EMEA, representing the region in global planning, prioritization, and investment discussions. Balance global consistency with strong regional and market level nuance across diverse EMEA geographies. Understand regional nuances, customer segments, and market dynamics to tailor marketing strategies for maximum effectiveness. Advise executive leadership on regional opportunities and partner with Product Marketing on competitive landscape. Build a high performing organisation that scales with business growth. Champion innovation and thought leadership in regional marketing. Enable team with the skills needed to develop customised programs that meet the needs of the region. Foster a collaborative environment and ensure clear communication between the central marketing team and regional teams. Create a dynamic organizational structure that supports the needs of today while preparing for the scale needed as we grow Program Execution Lead or collaborate on the planning, development, and execution of integrated, localized marketing programs across multiple channels. This includes owning regional initiatives such as events, webinars, seminars, and partner activities, while also adapting and executing centrally managed programs from corporate-such as digital campaigns, account based marketing (ABM), paid media, email marketing, and social engagement-to ensure alignment with global strategy and regional business objectives. Work closely with the sales teams to ensure alignment between marketing programs and sales strategies. Raise the bar on program quality, scalability, and repeatability across the region. Cross-Functional & Executive Partnership Serve as a strategic partner to EMEA business team, Sales & RevOps, Growth Marketing teams, Product Marketing, and Partner teams. Collaborate with finance and regional sales leadership on planning, forecasting, investment decisions and quarterly business reviews. Ensure tight alignment between global marketing strategy and regional execution. Pipeline, Revenue & Performance Accountability Own EMEA marketing's investment strategy and influence global investment decisions. Be accountable for field marketing's contribution to pipeline creation, acceleration, and expansion in EMEA. Partner closely with EMEA Sales leadership on account planning, strategy, and quarterly execution. Establish clear success metrics and performance targets; use data to continuously optimize program mix and impact. Operate with a strong ROI mindset-connecting spend, activity, and outcomes. Monitor, analyze, and report on the performance of EMEA field marketing campaigns. Continuously refine strategies based on data driven insights and feedback. Establish, monitor and deliver on OKRs. Budget Management Develop and manage the budget for international field marketing activities. Ensure optimal allocation of resources across regions and campaigns. Build and maintain relationships with international vendors, partners, and event organizers. Negotiate contracts and agreements to maximize value and ROI. Required Education and Experience Bachelor's degrees in marketing or business administration, or other relevant discipline. Demonstrated senior level leadership in B2B SaaS field marketing, with ownership of demand generation, pipeline contribution, and revenue impact across EMEA. Proven experience building and scaling integrated field marketing programs (events, ABM, digital, partner, lifecycle) aligned to regional sales priorities. Direct accountability for marketing sourced and marketing influenced pipeline, including forecasting, attribution, and ROI measurement. Experience partnering closely with regional Sales leadership (RVP/VP level) on account planning, territory strategy, and quarterly execution. Demonstrated knowledge of the organization's core business process and operations. Minimum seven years of leadership experience at Senior Director Level. Ability to prioritize business issues and deliver solutions in a fast paced environment. Demonstrated experience in building marketing teams and strategies. Superior communication skills, including presenting to senior and executive level management. Represent EMEA marketing in global leadership forums, QBRs, and strategic planning cycles. Demonstrated project management experience and attention to detail. Experience managing a multi million Euro marketing budget. Proficiency in marketing technology ecosystems (e.g., Marketo, HubSpot, SFDC, ABM platforms, intent data tools). Ability to leverage data for forecasting, targeting, and program optimization. Proven ability to influence C suite stakeholders and navigate complex matrix organisations. Track record of driving market share growth and shaping regional strategy at scale. Experience implementing AI driven marketing solutions (e.g., predictive analytics, personalisation engines, conversational marketing. Proven ability to lead technology adoption and change management within marketing organisations. Preferred Education and Experience Master's degree in marketing or business administration, or other relevant discipline a plus. Experience leading enterprise or named account ABM programs in partnership with Sales. Proven use of intent data, predictive analytics, or AI driven tools to prioritize accounts and optimize regional investment. Experience operating within a matrixed, global marketing model, adapting centrally built campaigns for regional execution. Background in EMEA enterprise SaaS markets, including navigating cultural, regulatory, and go to market differences. Knowledge, Skills, and Abilities Effectively lead, inspire, motivate, and manage staff. Strong written, oral, and presentation skills. An entrepreneurial mindset and accountability. Track record of success at time management, people development, people management. Strong team player and a demonstrated leader. Strategic thinking and long term planning. Cross cultural leadership in a matrixed organization. Strong understanding of AI, automation, and data privacy regulations in EMEA markets. Ability to translate technology capabilities into business outcome. Supervisory Responsibilities This position is responsible for developing the immediate and long term staffing plans of the EMEA Marketing team. Building the business case for staffing plans and hiring and mentoring of the team. Travel Travel requirement: Regular travel is not expected for this position but may be required up to 25%. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit . Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
Regional Head of Retail Sales Western UK & Competitive salary + Bonus An exciting opportunity has arisen for an experienced and credible retail leader to oversee a large retail region across the Western UK and surrounding areas. This pivotal role is ideal for a senior leader with a proven track record in driving retail performance and delivering commercial results across multiple locations. As Regional Head, you will report to the Retail Director and be a key member of the Sales Leadership Team, managing regional managers and leading a region that contributes significantly to the business's overall revenue. What the role involves Driving regional revenue, profit, and KPI performance through robust business analysis and strategic planning. Leading a team of regional managers to deliver consistent operational excellence and exceptional customer experiences. Developing and executing regional strategies in alignment with overall business objectives. Partnering with cross-functional teams such as Merchandising, Visual Merchandising, Training, and HR to optimize performance. Identifying opportunities for property relocations, refits, or refreshes to enhance retail performance. Managing regional P&L and ensuring efficient cost management, including payroll and productivity. Recruiting, mentoring, and developing high-potential talent, building succession plans, and fostering a high-performance culture. About you Highly experienced senior retail sales leader with strong operational and strategic expertise. Proven experience managing area or regional managers, or at Head of level, with the ability to lead and develop teams. Self-motivated, results-driven, and able to work effectively under pressure. Exceptional leadership, coaching, and team management skills. Strong analytical, organisational, and communication skills. High street, Fashion, jewellery, accessories or beauty retail background Collaborative, entrepreneurial, and able to inspire teams to deliver sustainable results. What we offer Competitive salary with regular reviews and a generous bonus scheme. Hybrid working model with flexibility. Comprehensive benefits including a generous staff discount, and wellness support. Career development opportunities in a globally recognized and award-winning company. Regional Head of Retail Sales Western UK & Competitive salary + Bonus BH35676
Apr 26, 2026
Full time
Regional Head of Retail Sales Western UK & Competitive salary + Bonus An exciting opportunity has arisen for an experienced and credible retail leader to oversee a large retail region across the Western UK and surrounding areas. This pivotal role is ideal for a senior leader with a proven track record in driving retail performance and delivering commercial results across multiple locations. As Regional Head, you will report to the Retail Director and be a key member of the Sales Leadership Team, managing regional managers and leading a region that contributes significantly to the business's overall revenue. What the role involves Driving regional revenue, profit, and KPI performance through robust business analysis and strategic planning. Leading a team of regional managers to deliver consistent operational excellence and exceptional customer experiences. Developing and executing regional strategies in alignment with overall business objectives. Partnering with cross-functional teams such as Merchandising, Visual Merchandising, Training, and HR to optimize performance. Identifying opportunities for property relocations, refits, or refreshes to enhance retail performance. Managing regional P&L and ensuring efficient cost management, including payroll and productivity. Recruiting, mentoring, and developing high-potential talent, building succession plans, and fostering a high-performance culture. About you Highly experienced senior retail sales leader with strong operational and strategic expertise. Proven experience managing area or regional managers, or at Head of level, with the ability to lead and develop teams. Self-motivated, results-driven, and able to work effectively under pressure. Exceptional leadership, coaching, and team management skills. Strong analytical, organisational, and communication skills. High street, Fashion, jewellery, accessories or beauty retail background Collaborative, entrepreneurial, and able to inspire teams to deliver sustainable results. What we offer Competitive salary with regular reviews and a generous bonus scheme. Hybrid working model with flexibility. Comprehensive benefits including a generous staff discount, and wellness support. Career development opportunities in a globally recognized and award-winning company. Regional Head of Retail Sales Western UK & Competitive salary + Bonus BH35676
Location: NSC, London SE1 Contract: Full time, 1-year Fixed Term One Year (initially) Salary: £35k + PRP (Performance Related Pay) Closing Date: 1st May 2026 Marine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We re looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation. You ll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential. This role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. About the role This new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes. Responsibilities To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships. To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners. To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence. To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories. To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety To attend industry trade fairs and careers events to represent Marine Society. These include; National Apprenticeship Week, Seawork, International Boat Show To research and monitor market trends, employer needs and competitor activity to inform business development strategy Requirements Minimum 2 years experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders Strong commercial acumen and ability to identify, grow and convert new business opportunities Experience using CRM systems to monitor and report on business leads Knowledge of CPD training or workforce development Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Apr 26, 2026
Full time
Location: NSC, London SE1 Contract: Full time, 1-year Fixed Term One Year (initially) Salary: £35k + PRP (Performance Related Pay) Closing Date: 1st May 2026 Marine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We re looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation. You ll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential. This role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. About the role This new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes. Responsibilities To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships. To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners. To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence. To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories. To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety To attend industry trade fairs and careers events to represent Marine Society. These include; National Apprenticeship Week, Seawork, International Boat Show To research and monitor market trends, employer needs and competitor activity to inform business development strategy Requirements Minimum 2 years experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders Strong commercial acumen and ability to identify, grow and convert new business opportunities Experience using CRM systems to monitor and report on business leads Knowledge of CPD training or workforce development Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Role Fireblocks is building a regulated Financial Services Division encompassing custody, payments , and tokenized securities. We are looking for a General Manager to lead Fireblocks Payment Services, our licensed payments entity, from early-stage buildout into a scaled stablecoin and crypto-payments business. We are seeking a high impact leader that will help drive our vision to become a leading payments provider. Combination of strategy and execution is critical, with a passion for working closely with clients. You will own the P&L, drive the product roadmap, and coordinate cross-functional teams (engineering, compliance, legal, partnerships). You'll operate at the intersection of payments infrastructure, stablecoin rails, and regulatory strategy - shaping how institutional and enterprise clients move value through Fireblocks' licensed stack. We want an all-star! Business Ownership Develop and execute go-to-market strategy for Fireblocks Payment Services, targeting enterprise clients, fintechs, exchanges, and stablecoin issuers. Translate macro trends in the payments landscape into specific product, partnership, and commercial bets, and build alignment across the organization Partner with Product and Engineering to shape the payments product roadmap, own requirements for payments specific infrastructure, and evaluate build vs. buy vs. partner decisions Lead commercial execution - develop and close strategic payments relationships with banks, fintechs, payment processors, and corridor partners Actively support Sales in identifying and closing anchor commercial deals Product & Roadmap Drive the product roadmap for the licensed payments platform, defining features, integrations, and infrastructure priorities in partnership with leadership and Product. Shape the stablecoin settlement, on/off-ramp, and cross-border payment capabilities that differentiate Fireblocks' licensed offering from competitors. Translate regulatory requirements (state MTL obligations, BSA/AML program, FinCEN rules) into product specifications and compliance-by-design architecture. Regulatory & Licensing Strategy Help drive the overall licensing strategy for Payment Services, identifying new jurisdictions, evaluating emerging regulatory frameworks, and ensuring the business stays ahead of compliance requirements. Serve as a key internal stakeholder on the licensing portfolio, working with Legal and Compliance to maintain and expand coverage. Manage relationships with regulators as it pertains to Payment Services operations, examinations, and reporting. Cross-Functional Leadership Coordinate engineering, compliance, legal, operations, and partnership teams to deliver against the payments roadmap. Partner closely with the Fireblocks Trust Company and leads within the Financial Services Division to identify shared infrastructure, cross-sell opportunities, and unified client experiences. Required Experience 10-15 years in payments, with deep operational experience at a global payments network, cross border platform, or licensed money transmission business. Background at a global card network's real time push payment division, a cross border payment rails or remittance infrastructure provider, or a licensed B2B payments fintech operating across multiple corridors. Demonstrated experience owning or contributing to a P&L in a payments or fintech. Strong understanding of stablecoins and how they intersect with traditional payment flows, settlement, and treasury management. Working knowledge of US money transmission licensing, BSA/AML compliance frameworks, and state and federal regulatory regimes governing payments. Track record of driving product roadmaps in a highly regulated environment, translating compliance constraints into product advantages. Preferred Qualifications Experience in crypto or digital asset payments (stablecoin settlement, on/off-ramp infrastructure, institutional crypto payments). Familiarity with the GENIUS Act, state by state MTL landscape, and emerging federal payment charter pathways (OCC, FQPSI). Experience launching or scaling a payments product from zero to one or early stage within a larger platform company. Comfort operating as a senior individual contributor in a fast moving environment, with the ability to influence without direct authority. Existing relationships with enterprise payments buyers, fintech partners, or stablecoin ecosystem participants. What Sets You Apart You think in systems: payments rails, compliance programs, product architecture, and commercial strategy are all connected in your mind. You're growth obsessed but regulation fluent - you see licensing moats as competitive advantages, not just costs of doing business. You're comfortable with ambiguity and can build structure where none exists, rallying cross functional teams around a shared vision. Proven track record of building or scaling a payments product or business, not just advising on one. Experience working cross functionally at a senior level. You know how to drive outcomes through influence rather than org chart authority.
Apr 26, 2026
Full time
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Role Fireblocks is building a regulated Financial Services Division encompassing custody, payments , and tokenized securities. We are looking for a General Manager to lead Fireblocks Payment Services, our licensed payments entity, from early-stage buildout into a scaled stablecoin and crypto-payments business. We are seeking a high impact leader that will help drive our vision to become a leading payments provider. Combination of strategy and execution is critical, with a passion for working closely with clients. You will own the P&L, drive the product roadmap, and coordinate cross-functional teams (engineering, compliance, legal, partnerships). You'll operate at the intersection of payments infrastructure, stablecoin rails, and regulatory strategy - shaping how institutional and enterprise clients move value through Fireblocks' licensed stack. We want an all-star! Business Ownership Develop and execute go-to-market strategy for Fireblocks Payment Services, targeting enterprise clients, fintechs, exchanges, and stablecoin issuers. Translate macro trends in the payments landscape into specific product, partnership, and commercial bets, and build alignment across the organization Partner with Product and Engineering to shape the payments product roadmap, own requirements for payments specific infrastructure, and evaluate build vs. buy vs. partner decisions Lead commercial execution - develop and close strategic payments relationships with banks, fintechs, payment processors, and corridor partners Actively support Sales in identifying and closing anchor commercial deals Product & Roadmap Drive the product roadmap for the licensed payments platform, defining features, integrations, and infrastructure priorities in partnership with leadership and Product. Shape the stablecoin settlement, on/off-ramp, and cross-border payment capabilities that differentiate Fireblocks' licensed offering from competitors. Translate regulatory requirements (state MTL obligations, BSA/AML program, FinCEN rules) into product specifications and compliance-by-design architecture. Regulatory & Licensing Strategy Help drive the overall licensing strategy for Payment Services, identifying new jurisdictions, evaluating emerging regulatory frameworks, and ensuring the business stays ahead of compliance requirements. Serve as a key internal stakeholder on the licensing portfolio, working with Legal and Compliance to maintain and expand coverage. Manage relationships with regulators as it pertains to Payment Services operations, examinations, and reporting. Cross-Functional Leadership Coordinate engineering, compliance, legal, operations, and partnership teams to deliver against the payments roadmap. Partner closely with the Fireblocks Trust Company and leads within the Financial Services Division to identify shared infrastructure, cross-sell opportunities, and unified client experiences. Required Experience 10-15 years in payments, with deep operational experience at a global payments network, cross border platform, or licensed money transmission business. Background at a global card network's real time push payment division, a cross border payment rails or remittance infrastructure provider, or a licensed B2B payments fintech operating across multiple corridors. Demonstrated experience owning or contributing to a P&L in a payments or fintech. Strong understanding of stablecoins and how they intersect with traditional payment flows, settlement, and treasury management. Working knowledge of US money transmission licensing, BSA/AML compliance frameworks, and state and federal regulatory regimes governing payments. Track record of driving product roadmaps in a highly regulated environment, translating compliance constraints into product advantages. Preferred Qualifications Experience in crypto or digital asset payments (stablecoin settlement, on/off-ramp infrastructure, institutional crypto payments). Familiarity with the GENIUS Act, state by state MTL landscape, and emerging federal payment charter pathways (OCC, FQPSI). Experience launching or scaling a payments product from zero to one or early stage within a larger platform company. Comfort operating as a senior individual contributor in a fast moving environment, with the ability to influence without direct authority. Existing relationships with enterprise payments buyers, fintech partners, or stablecoin ecosystem participants. What Sets You Apart You think in systems: payments rails, compliance programs, product architecture, and commercial strategy are all connected in your mind. You're growth obsessed but regulation fluent - you see licensing moats as competitive advantages, not just costs of doing business. You're comfortable with ambiguity and can build structure where none exists, rallying cross functional teams around a shared vision. Proven track record of building or scaling a payments product or business, not just advising on one. Experience working cross functionally at a senior level. You know how to drive outcomes through influence rather than org chart authority.
