58 jobs found

Looking to take your career from engineering or project management into a strategic leadership role on high-value infrastructure builds? Join a respected engineering and construction specialist known for delivering technically complex M&A solutions and critical projects across multiple sectors. The Manchester-based team is seeking a process-driven Pre construction Manager to lead the technical bid stage for major data centre developments, shaping project strategy and ensuring exceptional delivery standards. This role offers the chance to step into a senior management position within a high performing environment that values craftsmanship, collaboration, and professional growth while contributing to meaningful infrastructure outcomes. Ready to lead major projects and make a lasting impact on the UK's built environment? Apply now. Key Responsibilities Lead technical input during the bid stage to ensure project deliverables align with client specs and company capabilities. Chair client workshops and meetings to present technical solutions and manage the flow of information, including RFIs and TQs. Oversee design team meetings to coordinate multi discipline services and mitigate risks at the earliest opportunity. Manage design and estimating resources to ensure all technical and pricing deadlines are met for director sign off. Coordinate the detailed technical and commercial handover to the delivery team and support site based queries. Requirements 5+ years of experience off the tools managing projects or construction within Building Services (No domestic). Degree or HNC in Building Services, Construction, or M&A engineering. Strong electrical background with the ability to read and interpret complex schematics. Process driven mindset with high proficiency in Microsoft Office (Word, Excel, Outlook). Willingness to work from the Manchester/Chadderton office daily to collaborate with the team. Experience in critical infrastructure, LV/HV, or cooling projects is highly desirable. Benefits Rapid Career Progression: The current Head of Projects rose from PM to lead in just 4 years; the pathway to management here is clear and supported. Elite Project Portfolio: You will be the technical heartbeat of massive £40m data centre and critical infrastructure builds. Collaborative Culture: Work in a tight knit, get the job done environment where you actually bounce ideas off peers in the Chadderton office. Investment in You: The company fully funds management and mechanical/electrical courses to help you bridge any skill gaps. £5k Car Allowance Salary £55,000 - £65,000

Job ID: 46811 Location: Austin, Texas or Cardiff, Wales; open to other HID sites. As Senior Director of Product Management, Credentials PACS, you will lead the Credentials product team and own the strategy, roadmap, requirements, and KPIs for this critical portfolio area. You will oversee the full product lifecycle-from concept through launch and ongoing commercialization-driving the long term success of the PACS credentials portfolio, including physical cards, digital and physical credential services, custom card graphics, and the overall credentials strategy. Drawing on your expertise and the voice of the customer, you will articulate product vision and business value to the broader product organization, ensuring strong alignment behind each new product and release. if you have strong expertise in building product strategy, executing on product delivery, managing a virtual P&L, and leading a global team of highly skilled product managers, you are the right fit for this role. Responsibilities Define the product management and marketing short term and long term strategic vision for the PACS product line, aligned with business priorities and growth objectives. Own the product line virtual P&L, driving revenue growth, margin expansion, and cost optimisation. Establish product line goals, KPIs, and success metrics aligned to the PACS business unit strategy. Drive market analysis-including customer needs, competitive landscape, and technology trends-to inform strategy and differentiation. Own product lifecycle strategy, including product introduction, growth, maturity, and end of life (EOL) decisions. Contribute to portfolio expansion through evaluation of new opportunities, partnerships, and potential M&A activities. Deliver clear, actionable product requirements and multi year roadmaps that solve validated customer problems and drive business value. Lead go to market (GTM) strategy and execution in partnership with sales, marketing, and channel teams, ensuring successful product launches and adoption. Partner closely with engineering leadership to ensure predictable, high quality delivery of product capabilities aligned to roadmap commitments. Ensure alignment and execution across teams using SAFe methodologies and Lean Portfolio Management (LPM) practice. Build, lead, and develop a global team of high performing product managers, fostering a culture of accountability, innovation, and continuous improvement. Inspire teams to challenge the status quo, drive innovation, and deliver differentiated solutions. Lead by example, demonstrating integrity, responsiveness, ownership, and empowerment. Develop and lead Voice of Customer (VOC) programs, including direct engagement with key customers, partners, and stakeholders to inform product strategy and priorities. Build strong partnerships across HID and PACS product lines, ensuring alignment on shared platforms, data strategies, and infrastructure. Collaborate with sales, marketing, and channel teams to drive customer adoption and commercial success. Serve as a key representative in ASSA ABLOY group initiatives, industry associations, and external events to strengthen market presence and thought leadership. Qualifications & Experience Bachelor's degree in Business, Engineering, Computer Science, or a related field. 10+ years of experience in product management, product marketing, or closely related roles. 5+ years of leadership experience managing and developing high performing, globally distributed teams. Proven experience owning product strategy, roadmap development, and execution for enterprise or B2B technology products. Strong track record of delivering successful products to market, including GTM strategy and execution. Deep understanding of customer driven product development, including VOC practices and market validation. MBA or advanced degree in a relevant field is preferred. Experience in physical access control, identity & access management, security, or IoT based solutions is preferred. Experience with credentials technologies (e.g., smart cards, mobile credentials, NFC, BLE, secure elements, PKI) is preferred. Familiarity with global security, privacy, and compliance standards relevant to identity and access (e.g., FIPS, GDPR, etc.) is preferred. Benefits Competitive salary and rewards package. Competitive benefits and annual leave package allowing for work life balance. A vibrant, welcoming & inclusive culture. Extensive career development opportunities and resources to maximise your potential. Part of a global organization pioneering hardware, software and services that help people navigate the physical and digital worlds. Why apply? Empowerment: Work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome candidates who have most of the skills and experience. Innovation: Embrace challenges and drive change. Flexible work arrangements, job sharing, and part time opportunities are supported. Integrity: Results oriented, reliable, straightforward and value being treated with respect. You can be yourself, feel appreciated and accepted. HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact .

United Kingdom Job Description Posted Wednesday 25 March 2026 at 01:00 Position Title Reports to Microsoft Technical Support Manager Team Department Support Services PURPOSE OF JOB We are seeking an experienced and highly skilled Microsoft Azure 3rd Line Support Engineer to join our dynamic IT support team. The ideal candidate will be responsible for providing advanced technical support for Azure-based solutions, handling complex issues that elevate from the 1st and 2nd line support teams, and ensuring high availability and performance of our cloud infrastructure. Bytes are looking to expand their customer facing Microsoft Support Desk after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve. The Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service improvement. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients. KEY RESPONSIBILITIES Take ownership of request raised by Bytes CSP clients or CSP resellers related to their Azure environment affecting any/all azure services and manage until a resolution has been found. Provide prompt and accurate feedback to customers or CSP resellers and assure the client feels included throughout the lifecycle of the ticket by maintaining contact via phone/email/Teams. Provide direct 3rd line escalation for Bytes VIP customers, Bytes CSP Expert customers, and Azure Managed Services customers. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3 rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure configurations, incident resolutions, and standard operating procedures. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Work closely with other IT teams and stakeholders to ensure smooth operations and integration of Azure services. Collaborate with Microsoft Azure support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS Professional Qualifications Microsoft Data Fundamentals (DP-900) Microsoft Azure Security Engineer (AZ-500) DESIRABLE Micro Microsoft Cybersecurity Architect (SC-100) REQUIRED EXPERIENCE, & SKILLS 6+ years working in a Technical Support team dealing with Microsoft Cloud services Knowledge of Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure Entra, Azure Networking (Vnets, VPNs, ExpressRoute), Azure Storage, Azure SQL Database, Azure App Services, and Azure Kubernetes Service (AKS). Understanding of Azure networking concepts, including Virtual Networks, Network Security Groups, Azure Load Balancer, Azure Application Gateway, and Azure Firewall. Ability to advise clients of Azure Solutions that would meet requirements Ability to troubleshoot and resolve complex networking issues and understand connectivity between on-premises environments and Azure. Knowledge of Azure security features such as Azure Security Centre, Azure Key Vault, Azure Policy, and role-based access control (RBAC). Expertise in implementing and managing Azure Backup and Azure Site Recovery solutions. Strong communication skills to effectively interact with customers, gather requirements, and provide technical guidance. Experience in working in a Microsoft Partner Centre and Lighthouse Knowledge of Azure Entra, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security) Ability to create detailed technical documentation, including incident reports, troubleshooting guides, and knowledge base articles. Previous experience automation manual tasks using ARM templates & JSON Knowledge on Hyper-V, VMware and On-prem servers Good understanding of Microsoft 365 Admin Portal and O365 Services Previous experience being part of a team dealing with Out of Hours requests CORE COMPETENCIES & SKILLS - BASED ON POSITION AND GRADE Ability to work proactively, independently and in an agile manner to achieve desired outcomes. Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning and development. Excellent written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business as well as Client Infrastructure teams. Generate innovative approaches and solutions whilst achieving SLAs. Excellent organizational skills and ability to manage multiple demands whilst staying on top of deadlines. Ability to take ownership of tasks and drive the team objective forward. Provide advice and support to members in different departments within Bytes around Azure services. Driven to find out solutions to reoccurring issues and automate for team understanding/future implementation. Detailed note keeping within tickets to ensure all issues are properly logged with clear plan of future actions. Motivated to utilize training resource available to increase knowledge about Azure and collaboration across the wider team.

Our client, a growing engineering business just outside of Plymouth, is looking for a Quality Manager to take full ownership of quality across a busy Service Centre. With significant expansion in aerospace and defence, this role is key to maintaining standards, ensuring compliance, and supporting long-term customer relationships. Salary & Benefits £40,000 £50,000 DOE Profit share bonus Join a large, highly profitable, and growing engineering group Long-term stability with strong aerospace & defence contracts A high-impact role with real ownership and progression This is an opportunity for an experienced Quality Manager to step into a role within a large group, where you can truly make your mark. Why this role as a Quality Manager matters As Quality Manager, you ll be the site s subject matter expert and trusted authority on quality. You ll ensure the business remains compliant, audit-ready, and operating to the highest standards, while having the autonomy to challenge processes, drive improvements, and support continued growth. Key responsibilities as a Quality Manager Take ownership of all quality activities across the site Lead quality processes in line with company policies and industry standards Ensure compliance with ISO 9001, ISO 14001, AS9100/AS9120 Lead internal and external audits, including customer audits Investigate and resolve quality issues using structured problem-solving methods Maintain full batch traceability, QA documentation, and material certification Monitor KPIs and drive continuous improvement Carry out shop floor and warehouse checks as required Work closely with senior leadership and group compliance What we re looking for from a Quality Manager Proven experience as a Quality Manager or Senior Quality Engineer Strong knowledge of ISO 9001, ISO 14001, AS9100/AS9120 Background in engineering, manufacturing, or regulated environments Experience with root cause analysis, process mapping, material certification, and audits Hands-on, proactive, and able to challenge and improve processes Preferred: Aerospace or safety-critical materials experience Relevant qualification in Quality Management or similar What you ll bring as a Quality Manager Confidence to take ownership and lead from the front Strong communication and stakeholder management skills Collaborative but assertive approach Passion for quality excellence and continuous improvement Apply now If you re an experienced Quality Manager ready to take ownership, influence standards, and support a growing engineering business, we d love to hear from you. Everlinked is operating as an equal opportunity employment agency.

Quality Engineering Manager Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise and advanced technology, the firm helps clients deliver with greater confidence and certainty. Our Digital & Technology practice seeks an experienced Quality Engineering Manager to embed quality practices across transformation programmes. What You Will Be Doing Within D&T you will shape and deliver transformation outcomes, ensuring delivery is structured, effective, and underpinned by built in quality practices. Key Responsibilities Digital & Technology Delivery: Lead delivery across complex transformation programmes, defining approaches, governance, and operating models that embed quality, risk management and assurance from day one. Quality Engineering Advisory: Embed test strategy and planning within delivery frameworks. Establish quality governance and controls. Drive risk based approaches to testing and assurance. Quality Engineering Delivery: Bring working knowledge of testing and quality practices to ensure quality is integrated across the delivery lifecycle. Challenge delivery teams on approach, coverage and risk. Your Skills And Experience Core Consulting Capability Operate as a client facing consultant: structured thinking, problem solving, clarity in communication, and strong presence in front of clients. Craft deliverables, shape recommendations, and contribute to proposals or commercial discussions. Navigate ambiguity, lead workshops and engage senior stakeholders. Testing / QE Literacy Solid understanding of test strategy, governance, planning and quality processes across the delivery lifecycle. Ability to challenge delivery teams constructively on testing approach, risk and quality. Familiarity with modern testing practices (automation, CI/CD integration, agile testing methods) without being the hands on technologist. Role Expectations in Our Operating Model Support shaping new client opportunities, not just execute tasks. Leadership and growth mindset. Show appetite for developing a consulting career with Baringa. Strong collaborator who can work with external QE partners without managing or building an internal team. Bring maturity, judgment and the ability to represent the Testing specialism credibly within D&T. What a Career At Baringa Will Give You Benefits Generous annual leave: 5 weeks and an additional 2 weeks after 5 years continuous service. Flexible working and hybrid policy. Corporate responsibility days: 3 days per year for social and environmental causes. Wellbeing fund: People Fund to support individual wellbeing activities. Profit share scheme for all employees. Diversity and Inclusion Baringa is an Equal Opportunity Employer. All applications are reviewed without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. Privacy Notice Your personal data will be retained for up to two years in accordance with Baringa's privacy notices.

Main duties of the job Hard facilities management with high levels of customer satisfaction and demonstrated delivery of efficiency. High levels of customer service through understanding the needs of the clinical divisions. High levels of assurance provided through independent audits. Safe, productive efficient environment for the provision of perfect care. Estates operational capital projects delivered in line with capital programme. Capital projects delivered through robust business cases demonstrating best value for money. Improved patient satisfaction from sustainable improvements to Trust estate via application of Backlog maintenance programme. Financial awareness and effective budget planning. Compliance management of the build environment. Job responsibilities To manage the operational programme for the Trust to ensure the delivery of operational capital schemes within financial and time constraints. To support the divisions and clinical teams in determining their specific estate and facilities requirements, and providing advice and undertaking research on innovative estate solutions as appropriate. To provide relevant professional input and technical advice to Divisional and Estates Project Teams in developing robust business cases, procurement documentation and public sector comparators where appropriate. To lead on the Tendering Process for Estates capital work or contracts as required and ensure that value for money is achieved. Ensure quotes are obtained for all relevant work and that value for money can be demonstrated when procuring work. To work with user groups and the project team to identify design solutions for the Trusts planned operational capital investment and to support the production of the estates annex to OBCs and FBCs, in conjunction with professional advisers. Seeking to achieve optimum long term economic solutions that support the delivery of the green plan. To set up information control systems and continually monitor and maximise benefits. To support work with external agencies and input into wider health economy programmes as required. To provide leadership and design management of designated operational capital schemes. To implement risk management and value engineering, in order to minimise risk and create best value. To apply the principle of knowledge management and capture lessons learnt by developing best practice with external parties and carry out Post Project Evaluation for Operational Capital Projects to receive feedback to continually improve the professional estate management service delivery. To manage the submission of planning applications and building control applications. To provide professional Estates advice to senior managers within the Trust. To provide regular monitoring and relevant information on progress with major operational capital schemes and business cases for the Capital Investment Group. To deputise for the Head of Estates and Facilities as required. To utilise NHS Guidance and research future development within NHS built environment. Management of maintenance delivery across the Trusts property portfolio ensuring relevant compliance is continuously maintained and evidenced. Responsible for all Estates related contracts. In conjunction with the Head of Business Management develop KPIs for the reporting of Hard FM activities and provide reports as required. Ensuring through the contracts manager that there are robust controls in place for the management of all Hard FM contracts. Work collaboratively with the Head of Estates in Mid Mersey Division to ensure a consistent approach to the delivery of backlog and operational capital projects. Provide support to the Divisions by liaising with landlords in non-Trust owned properties on Estates related matters. To have delegated responsibility for relevant elements of the Estates budget. To ensure that all operational estates staff remain up to date with the applicable corporate governance policies and procedures. Management of Direct Reports Ensuring systems are in place to provide line management, effective recruitment, training and development of staff that are in line with Trust policies. Carry out regular 1-2-1 and team meetings and ensure that departmental processes are audited and reviewed on a regular basis. To ensure Personal Development Plans (PACE Reviews), personal objectives and team objectives clearly link to the Team objectives and the Trust Green Plan. To exercise sound judgement skills to effectively manage the factors that will have an impact on service delivery e.g. Finances, resources, sickness absence. Recruitment and selection of staff ensuring orientation and induction programmes are effective. Person Specification Qualifications Degree level or equivalent knowledge in a construction related discipline Evidence of significant progress towards membership of a relevant professional institution Experience and working knowledge of CAFM / Terrier Systems Recognised formal management qualification Professional membership Diploma in Project Leadership Engineering related qualification or equivalent knowledge Knowledge Experience working at a senior manager level in delivering complex major construction projects Computer literate with a good working knowledge of information systems and their role in managing operational services. Excellent knowledge of health and safety and risk management. Working knowledge of information systems which support Facilities Management services Working knowledge of NHS / public sector financial and Procurement regimes Experience of working on PFI projects Skills Excellent team member with the ability to maintain objective relationships with colleagues, clients and stakeholders Demonstrable ability to lead multi disciplinary project teams in planning and delivering capital projects Experience of working with service users and the public in delivery / development of health care services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Flexible working requests will be considered for all roles. £57,528 to £64,750 a year, Dependent on NHS experience

Salary: Competitive depending on experience Location: 2-3 days on-site at our Harwell office with travel to client site when required Contract type: Full-timepermanent - 37.5 hours A note from the Founders Oxford Dynamics is at an inflection point. We operate in some of the most complex and high stakes environments in the world - defence, national security, AI and robotics. The decisions we make now will define not just how fast we grow, but who we become. You will work closely with all the team. You will be trusted with judgment calls. You will influence the business. And you will see the impact of your work every day in the work we do. If you are excited by ownership, pace and purpose - and by building something that genuinely matters - we would love to hear from you. Who We Are Founded in 2020, Oxford Dynamics (OD) is a fast growing UK deep tech company developing AI and robotic systems designed to operate in mission critical environments. Our flagship AVIS (A Very Intelligent System) AI framework fuses multi modal data - text, imagery, telemetry and sensor feeds - enabling operators to interrogate complex information at speed and make better decisions under pressure. Our STRIDER robotic platform performs autonomous tasks in hazardous environments, protecting people while extending operational reach. Our ambition is simple but demanding: to converge AI and robotics so machines can sense, understand and act in complex, real world environments. We work with defence and security organisations internationally to help protect nations, infrastructure and lives. What you will be doing here/ why this role matters Oxford Dynamics is a small team who rely on a collaborative and positive approach and so the right attitude for this role is equally as important as experience. We are at an important stage and time in our growth, and as aSenior AI Generative Robotics Engineer you will be an essential part of our success. You'll work at thecutting edge of agentic and generative AI, building systems that move beyond lab demos and intoreal world deployment at pace. At Oxford Dynamics, you'll have the freedom to experiment in a fast moving environment, the responsibility to deliver, and the opportunity to shape howmulti agent AI systems operate in complex, constrained, and high trust environments. If you're excited byagent orchestration, VLLMs, and deploying AI where it matters, this role is built for you! Role Summary We're hiring a Test & AI Evaluation Lead to own how Oxford Dynamics validates its AI driven, mission critical systems - from multi agent orchestration and LLM outputs through to cloud infrastructure and real time user facing applications. You'll design and lead test approaches where correctness, resilience, and security matter as much as feature velocity. Working embedded with AI, Backend, Frontend, and DevOps, you'll shape how we validate agent behaviours, data pipelines, and end to end operational workflows - from research prototypes through to production deployments for Defence and Security customers. Quality is built in from day one, not inspected at the end. Key Responsibilities Define and own the end to end test strategy across AI, backend, frontend, and infrastructure layers. Establish testing standards appropriate for agentic AI systems, including non deterministic behaviour and probabilistic outputs. Ensure testing aligns with mission critical, safety conscious, and security first delivery expectations. Act as the primary quality authority across projects, advising engineering and product leadership on risk and readiness. AI & Data Focused Testing Design approaches for testing multi agent workflows, including orchestration logic, memory/state handling, and tool integrations. Define validation strategies for LLM outputs, including groundedness, hallucination detection, task success rates, and regression testing. Work with AI Engineers to embed evaluation metrics and pass/fail thresholds into pipelines. Validate data ingestion, transformation, and inference pipelines across structured and unstructured data sources. Automation & Tooling Drive a test automation first mindset, integrating tests into CI/CD pipelines (GitHub Actions, Argo CD). Oversee automated testing across API and service layers, UI (E2E and accessibility), and infrastructure and deployment workflows. Select, implement, and evolve testing tools and frameworks appropriate to modern cloud native and AI systems. Non Functional Testing Own performance, scalability, reliability, and resilience testing for distributed systems. Coordinate security testing activities in line with secure by design principles (e.g. IAM, secrets handling, data boundaries). Validate backup, disaster recovery, and failover scenarios alongside DevOps and Backend teams. Delivery & Collaboration Embed with delivery teams to ensure testing is planned early and executed continuously. Work closely with Product and Engineering to define clear acceptance criteria and definition of done. Provide clear, decision ready quality reporting to technical and non technical stakeholders. Support customer facing demonstrations, trials, and operational readiness assessments. Required Skills & Experience Proven experience as a Test Manager, Senior Test Lead, or equivalent on complex software systems. Strong track record of taking applications into production in regulated environments. Strong background in automated testing across APIs, services, and UIs, integrated into CI/CD pipelines. Experience testing distributed, cloud native systems (AWS, GCP, or Kubernetes), including performance, reliability, and resilience. Awareness of compliance frameworks (e.g. ISO 27001, NIST, OWASP). ISTQB Advanced / Test Manager certification or equivalent practical experience. SC Clearance or eligibility to obtain UK SC Clearance. Preferred Experience Experience in UK defence, public sector, or security environments. Experience testing AI/ML/LLM based systems, including non deterministic outputs. Exposure to agent based or workflow driven architectures. Soft Skills A pragmatic, delivery focused mindset - able to balance speed with rigour. Comfortable operating in fast moving, ambiguous, R&D heavy environments. Confidence challenging assumptions and raising quality risks early. Strong written and verbal communication, especially around complex technical risk. Why Oxford Dynamics? Join the most exciting growth area in the UK: AI and Robotics! Every member of the Oxford Dynamics team has a major impact on the products and services we provide. Regardless of job title you'll get to make a real difference and learn from colleagues about all areas of our business. Benefits Salary: negotiable based on experience and attitudes Rapid career progression with meaningful ownership of core systems Opportunity to shape the future of a fast growing, successful, early stage business Flexible working hours Hybrid working model Company pension (UK Government NEST scheme) with company contributions at 4% Private Healthcare 29 days holiday in addition to public holidays (Full Time Equivalent) Oxford Dynamics is committed to creating an inclusive team experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or parental status, we believe our work is at its best when everyone feels free to be their authentic self. Why This Role? You'll play a critical shaping role in how Oxford Dynamics delivers trustworthy, production ready AI systems into some of the most demanding operational environments there are. If you enjoy working close to the technology, influencing how systems are built - not just tested - and tackling the realities of validating AI driven software, this role gives you genuine ownership and impact.

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK