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fundraising community coordinator
Army Benevolent Fund (ABF)
Events Assistant
Army Benevolent Fund (ABF)
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you ve also worked in the following roles, we d also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army s national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation s cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% after successful probation Income Protection 55% of salary after successful probation Death in Service 3x annual salary after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF) AWD-IN-SPJ
Apr 27, 2026
Full time
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you ve also worked in the following roles, we d also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army s national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation s cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% after successful probation Income Protection 55% of salary after successful probation Death in Service 3x annual salary after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF) AWD-IN-SPJ
THE ARTS THEATRE CAMBRIDGE
House & Volunteering Manager
THE ARTS THEATRE CAMBRIDGE Cambridge, Cambridgeshire
Purpose of Role Lead volunteer recruitment, training, engagement and retention, and design and deliver volunteer-led activities that support front-of-house operations. Act as one of the venue's primary Duty Managers, ensuring the safe, efficient and customer-focused delivery of performances and events, including shift operations, staff supervision, health and safety, and on-the-day decision-making. Act as the FOH Accessibility Champion, working with the Arts Theatre Accessibility Coordinator to embed accessibility-aware processes across all front-of-house activity and operational workflows. Key responsibilities Strategy and Planning: Volunteer strategy: Develop and implement volunteer recruitment, retention and development plans aligned with the venue's programme and community objectives. Accessibility strategy: Work with the Arts Theatre Accessibility Coordinator to set FOH accessibility priorities and embed inclusive practice across operations. Programme Development: Design and deliver volunteer-led activities and community outreach initiatives that support performances, fundraising and audience engagement. Operational Leadership: Oversee front-of-house readiness for performances and events, setting standards and processes to ensure a consistent, high-quality customer experience. Act as one of the venue's Duty Managers, taking overall responsibility for venue operations, safety, crowd management and customer experience during duty shifts. Act as main point of contact for planning and delivery of all Creative Learning & Engagement tours and events. Duty Management & Venue Operations: Make operational decisions on the night, manage incidents, liaise with performers and contractors, and ensure compliance with licensing and health & safety requirements. Serve as a key holder and emergency call-out where required. People Management & Development: Lead recruitment, selection and onboarding for volunteers and casual front-of-house staff, including DBS checks where required. Deliver induction programmes, role-specific training and accessibility awareness training; design development pathways and recognition schemes to drive retention. Create and maintain rotas and scheduling systems aligned to performance timetables and staffing capacity. Volunteer Engagement & Events: Run briefings, feedback loops and recognition programmes; plan and deliver social, training and appreciation events for volunteers. Coordinate volunteer involvement in community outreach and fundraising activities. Partnerships, Suppliers & Contractors: Coordinate box office handovers and event readiness with the Theatre Manager; liaise with contractors and suppliers to resolve on-the-night issues and report building defects as required. Administration, Reporting & Insight: Produce regular reports on volunteer metrics, accessibility outcomes and front-of-house performance; assist with reconciliation and administrative tasks. Use volunteer feedback and operational data to recommend improvements to FOH processes and accessibility provision. Safeguarding & Compliance: Support licensing, safeguarding and incident reporting; ensure adherence to health & safety and licensing regulations in FOH activity. Continuous Improvement: Audit front-of-house accessibility provision, recommend and implement improvements, and lead initiatives to improve operational efficiency and inclusivity. Role profile Qualifications: Desirable: First Aid, SIA or equivalent, health & safety training, safeguarding training. DBS check required where the role involves contact with vulnerable people. Experience: Experience in live events, theatre or hospitality environments, including front-of-house or duty management. Experience recruiting, training and managing volunteers or community groups. Knowledge of accessibility standards and reasonable adjustments in public venues. Skills & Knowledge: Leadership: Confident supervising staff and volunteers with a collaborative, supportive style. Accessibility expertise: Practical knowledge of access needs and inclusive practice. Volunteer management: Proven ability to recruit, train and retain volunteers and run recognition programmes. Communication: Clear, calm communicator with strong customer-service focus and the ability to handle challenging situations. Organisation: Strong planning, scheduling and administrative skills; comfortable managing rotas and reporting. Problem solving: Decisive under pressure with a pragmatic, safety-first approach. Behaviours & Attributes: Customer-first mindset and strong attention to detail. Resilient and decisive in fast-paced live-event environments. Collaborative and inclusive, committed to accessibility and safeguarding. KPIs and working conditions: KPIs: Volunteer retention rate; number of trained accessibility champions; on-the-night incident rate; customer satisfaction scores; timely completion of rotas and reports. Reporting: Regular updates to the Theatre Manager and monthly volunteer/accessibility reports to senior management. Working pattern: Flexible hours including evenings and weekends; on-call for events as Duty Manager. Development: Opportunities to lead accessibility projects, develop volunteer pathways and shape community engagement strategy. Terms and conditions: Salary range: £29,000 to £31,500 per annum Hours of Work: An average of 35 hours per week excluding an unpaid lunchbreak. Holiday entitlement: 25 days plus statutory bank holidays. Pension: The Theatre offers an auto-enrolment pension scheme. Please send CV's and a short covering letter by an email via the button below. If you have any questions about the role please contact: Closing date for application is 5pm on Tuesday 28th April 2026. Interviews will be held week commencing Monday 4th May 2026.
Apr 27, 2026
Full time
Purpose of Role Lead volunteer recruitment, training, engagement and retention, and design and deliver volunteer-led activities that support front-of-house operations. Act as one of the venue's primary Duty Managers, ensuring the safe, efficient and customer-focused delivery of performances and events, including shift operations, staff supervision, health and safety, and on-the-day decision-making. Act as the FOH Accessibility Champion, working with the Arts Theatre Accessibility Coordinator to embed accessibility-aware processes across all front-of-house activity and operational workflows. Key responsibilities Strategy and Planning: Volunteer strategy: Develop and implement volunteer recruitment, retention and development plans aligned with the venue's programme and community objectives. Accessibility strategy: Work with the Arts Theatre Accessibility Coordinator to set FOH accessibility priorities and embed inclusive practice across operations. Programme Development: Design and deliver volunteer-led activities and community outreach initiatives that support performances, fundraising and audience engagement. Operational Leadership: Oversee front-of-house readiness for performances and events, setting standards and processes to ensure a consistent, high-quality customer experience. Act as one of the venue's Duty Managers, taking overall responsibility for venue operations, safety, crowd management and customer experience during duty shifts. Act as main point of contact for planning and delivery of all Creative Learning & Engagement tours and events. Duty Management & Venue Operations: Make operational decisions on the night, manage incidents, liaise with performers and contractors, and ensure compliance with licensing and health & safety requirements. Serve as a key holder and emergency call-out where required. People Management & Development: Lead recruitment, selection and onboarding for volunteers and casual front-of-house staff, including DBS checks where required. Deliver induction programmes, role-specific training and accessibility awareness training; design development pathways and recognition schemes to drive retention. Create and maintain rotas and scheduling systems aligned to performance timetables and staffing capacity. Volunteer Engagement & Events: Run briefings, feedback loops and recognition programmes; plan and deliver social, training and appreciation events for volunteers. Coordinate volunteer involvement in community outreach and fundraising activities. Partnerships, Suppliers & Contractors: Coordinate box office handovers and event readiness with the Theatre Manager; liaise with contractors and suppliers to resolve on-the-night issues and report building defects as required. Administration, Reporting & Insight: Produce regular reports on volunteer metrics, accessibility outcomes and front-of-house performance; assist with reconciliation and administrative tasks. Use volunteer feedback and operational data to recommend improvements to FOH processes and accessibility provision. Safeguarding & Compliance: Support licensing, safeguarding and incident reporting; ensure adherence to health & safety and licensing regulations in FOH activity. Continuous Improvement: Audit front-of-house accessibility provision, recommend and implement improvements, and lead initiatives to improve operational efficiency and inclusivity. Role profile Qualifications: Desirable: First Aid, SIA or equivalent, health & safety training, safeguarding training. DBS check required where the role involves contact with vulnerable people. Experience: Experience in live events, theatre or hospitality environments, including front-of-house or duty management. Experience recruiting, training and managing volunteers or community groups. Knowledge of accessibility standards and reasonable adjustments in public venues. Skills & Knowledge: Leadership: Confident supervising staff and volunteers with a collaborative, supportive style. Accessibility expertise: Practical knowledge of access needs and inclusive practice. Volunteer management: Proven ability to recruit, train and retain volunteers and run recognition programmes. Communication: Clear, calm communicator with strong customer-service focus and the ability to handle challenging situations. Organisation: Strong planning, scheduling and administrative skills; comfortable managing rotas and reporting. Problem solving: Decisive under pressure with a pragmatic, safety-first approach. Behaviours & Attributes: Customer-first mindset and strong attention to detail. Resilient and decisive in fast-paced live-event environments. Collaborative and inclusive, committed to accessibility and safeguarding. KPIs and working conditions: KPIs: Volunteer retention rate; number of trained accessibility champions; on-the-night incident rate; customer satisfaction scores; timely completion of rotas and reports. Reporting: Regular updates to the Theatre Manager and monthly volunteer/accessibility reports to senior management. Working pattern: Flexible hours including evenings and weekends; on-call for events as Duty Manager. Development: Opportunities to lead accessibility projects, develop volunteer pathways and shape community engagement strategy. Terms and conditions: Salary range: £29,000 to £31,500 per annum Hours of Work: An average of 35 hours per week excluding an unpaid lunchbreak. Holiday entitlement: 25 days plus statutory bank holidays. Pension: The Theatre offers an auto-enrolment pension scheme. Please send CV's and a short covering letter by an email via the button below. If you have any questions about the role please contact: Closing date for application is 5pm on Tuesday 28th April 2026. Interviews will be held week commencing Monday 4th May 2026.
Marine Society & Sea Cadets
Bursary and Welfare Manager
Marine Society & Sea Cadets
Location : National Support Centre, London SE1 Contract : Full time, permanent Salary : £40k Closing Date : 1st May 2026 Marine Society have an exciting new role! Help us deliver and expand our core bursary and welfare services and support the needs of seafarers. You will manage our highly renowned Slater scholarship fund and other training bursaries, together with the Coming Ashore mentoring programme and careers advice and guidance resources. You ll be expected to have a good understanding of seafaring training and certification requirements and have experience of working in the not-for-profit sector. A background working in the maritime sector is helpful but not essential. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. We are currently looking for a Bursary and Welfare Manager to join our team. About the role This new role is to manage the bursary and welfare services of Marine Society. This requires an in depth understanding of seafarer s needs and the training and certification they require to progress in their careers, both at sea and ashore. The manager will also oversee wider aspects of careers information and guidance and assisting with fundraising activity Responsibilities Assess and process all bursary applications, including Slater Scholarships, Worcester, Hanway and Green Skills bursaries against clearly defined eligibility criteria Authorise the award of financial bursaries and approve beneficiary claims and expenses Maximise the use bursary funding and ensure successful outcomes for beneficiaries Identify new bursary funding opportunities and devise bids in collaboration with the fundraising team Manage the bursary and Coming Ashore programme restricted funds. Monitor and report on expenditure and activity Manage the operation of the Coming Ashore mentoring programme and ensure its sustainability Produce statistical reports and analysis pertaining to bursaries and welfare services for internal and external stakeholders. Put in place and maintain online and physical resources that provide seafarers with information, advice and guidance and supports maritime career development. To lead the annual Matrix accreditation process Work with the Digital Marketing Coordinator to ensure the effective marketing of bursary and welfare provision through a range of media and ensure the website remains up to date and relevant to seafarer needs. Represent Marine Society on external committees and forums that relate to welfare, including Merchant Navy Welfare Board and Nautilus Slater Management Committee Requirements Educated to degree level or equivalent professional qualifications/experience In depth knowledge and understanding of the training needs of UK and international seafarers including their welfare and certification routes within the maritime sector both at sea and ashore Experience of working as team leader or manager in the not-for-profit sector Experience of preparing and presenting reports to management team and funders as required Ability to use social media and press effectively to inform and promote seafarer welfare and professional development. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Apr 26, 2026
Full time
Location : National Support Centre, London SE1 Contract : Full time, permanent Salary : £40k Closing Date : 1st May 2026 Marine Society have an exciting new role! Help us deliver and expand our core bursary and welfare services and support the needs of seafarers. You will manage our highly renowned Slater scholarship fund and other training bursaries, together with the Coming Ashore mentoring programme and careers advice and guidance resources. You ll be expected to have a good understanding of seafaring training and certification requirements and have experience of working in the not-for-profit sector. A background working in the maritime sector is helpful but not essential. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. We are currently looking for a Bursary and Welfare Manager to join our team. About the role This new role is to manage the bursary and welfare services of Marine Society. This requires an in depth understanding of seafarer s needs and the training and certification they require to progress in their careers, both at sea and ashore. The manager will also oversee wider aspects of careers information and guidance and assisting with fundraising activity Responsibilities Assess and process all bursary applications, including Slater Scholarships, Worcester, Hanway and Green Skills bursaries against clearly defined eligibility criteria Authorise the award of financial bursaries and approve beneficiary claims and expenses Maximise the use bursary funding and ensure successful outcomes for beneficiaries Identify new bursary funding opportunities and devise bids in collaboration with the fundraising team Manage the bursary and Coming Ashore programme restricted funds. Monitor and report on expenditure and activity Manage the operation of the Coming Ashore mentoring programme and ensure its sustainability Produce statistical reports and analysis pertaining to bursaries and welfare services for internal and external stakeholders. Put in place and maintain online and physical resources that provide seafarers with information, advice and guidance and supports maritime career development. To lead the annual Matrix accreditation process Work with the Digital Marketing Coordinator to ensure the effective marketing of bursary and welfare provision through a range of media and ensure the website remains up to date and relevant to seafarer needs. Represent Marine Society on external committees and forums that relate to welfare, including Merchant Navy Welfare Board and Nautilus Slater Management Committee Requirements Educated to degree level or equivalent professional qualifications/experience In depth knowledge and understanding of the training needs of UK and international seafarers including their welfare and certification routes within the maritime sector both at sea and ashore Experience of working as team leader or manager in the not-for-profit sector Experience of preparing and presenting reports to management team and funders as required Ability to use social media and press effectively to inform and promote seafarer welfare and professional development. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Army Benevolent Fund
Events Assistant
Army Benevolent Fund Catterick Garrison, Yorkshire
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you've also worked in the following roles, we'd also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation's cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days' holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% - after successful probation Income Protection - 55% of salary - after successful probation Death in Service - 3x annual salary - after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)
Apr 24, 2026
Full time
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you've also worked in the following roles, we'd also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation's cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days' holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% - after successful probation Income Protection - 55% of salary - after successful probation Death in Service - 3x annual salary - after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)
CHISENHALE GALLERY
Head of Philanthropy
CHISENHALE GALLERY
Chisenhale Gallery is seeking a Head of Philanthropy to join our team at a moment of real change and ambition. Since the appointment of our new Director in 2025, we have been evolving at pace: audiences have grown by 35%, individual giving has risen by 64%, and trust and foundation income has increased by 78%, reflecting a new strategy and a programme that is bold, innovative, and delivering real impact. This is a new post, created to drive forward a renewed approach to philanthropy that is underpinning this strategy. In this senior leadership role, you will work closely with the Director to build, expand, and embed a growing culture of philanthropy. You will oversee all areas of fundraising, co-designing and delivering the corporate and individual giving strategy, with responsibility for securing donors and nurturing existing supporters, embedding meaningful engagement across the gallery's programmes and initiatives. With only 15% of income coming from statutory funders, you will play a critical role in enabling the gallery to commission and present work by influential young voices shaping new discourse in contemporary art. As head of the development department, you will provide exceptional strategic and operational leadership, managing the fundraising team, including line management of staff and contracting specialist freelancers as required. You will ensure effective delivery across all fundraising areas, with robust systems, processes, and reporting in place to support both day-to-day operations and long-term strategic goals. We are looking for an ambitious and strategic fundraiser with a proven track record of securing donations, outstanding relationship-building skills, demonstrable management experience, and a passion for contemporary art. You will join a key institution at a transformative moment, and shape a high-performing philanthropic programme while contributing meaningfully to a gallery that has long been authoritative, influential, and at the forefront of UK and international contemporary art. Overview The Head of Philanthropy is a senior leadership role and head of department, acting as a key partner to the Director in devising and delivering Chisenhale's fundraising strategy. The role provides leadership of the development team and oversight of all fundraising activity, while maintaining a central focus securing income through individual and corporate philanthropy. In close partnership with the Director, the Head of Philanthropy oversees all fundraising activity, co-developing and delivering the individual giving and corporate income strategy. The post-holder will apply strategic, entrepreneurial thinking to grow income, broaden the supporter base, and strengthen the organisation's philanthropic culture. They are directly responsible for identifying, cultivating, and securing donations, while nurturing relationships with existing supporters to ensure a thriving philanthropic programme. This includes fostering engagement and a strong sense of community among supporters through a heavily event-led programme that brings donors together and reinforces their connection to the organisation. In leading the development department, the Head of Philanthropy holds line management responsibility for development staff and identifies and contracts specialist freelancers as required, ensuring effective delivery across all fundraising areas. They maintain full oversight of fundraising operations, implementing robust systems, processes, and reporting, and managing the Development Coordinator to delegate administrative, database, and financial tracking responsibilities while ensuring accuracy and accountability. They also ensure that all fundraising activity aligns with organisational priorities, monitors performance and impact, and drives innovation and continuous improvement within the team. The Head of Philanthropy works closely with the Director to support and maximise the impact of fundraising committees, including the Chisenhale Council and other donor networks. The post-holder fosters a collaborative and engaged culture, ensuring these groups are effectively managed and contribute meaningfully to fundraising outcomes. This is a senior role suited to an ambitious, strategic fundraiser with deep roots in the UK contemporary art world, proven experience securing donations, a strong, established network of individual supporters, and outstanding relationship-building skills, committed to fostering a culture of individual philanthropy that sustains innovative artistic practice. Key tasks and responsibilities Individual giving Responsible for designing and implementing a high achieving individual giving strategy in close collaboration with the Director, contributing creative and strategic ideas that will grow support across all tiers, as well as through one-off and major gifts. Responsible for bringing creative, innovative, and entrepreneurial ideas to shape an event-based donor engagement strategy, supporting the Director in developing and expanding donor activities that are meaningful, artist-centred, and memorable. Responsible for identifying, cultivating, and securing donations from new individuals, taking a proactive approach to engaging prospective supporters through meetings, attending events, and drafting tailored communications to secure private support. Responsible for bringing an established personal network within the UK and international contemporary art world and philanthropic community, proactively leveraging meaningful relationships to identify, cultivate, and secure significant new sources of private support. Supports the Director in maintaining and further deepening relationships with existing donors, bringing outstanding relationship-building skills to steward support and ensuring an engaging, dynamic, and inclusive donor culture within the organisation. Responsible for developing and delivering a communications strategy, creating meaningful and engaging content that aligns with the organisation's brand and strengthens relationships with donors, under the supervision of the Director. Responsible for the execution of the annual donor events calendar, ensuring optimal timing of engagement opportunities are aligned with key artworld events, consistently delivering high-quality events that strengthen donor support. Responsible for ensuring that marketing and communications materials produced by the Development Coordinator reflect and advance the communications strategy, shaping and reviewing all materials prior to presentation to the Director. Acts as an ambassador for Chisenhale Gallery, amplifying our artists' ideas and the organisation's strategic vision through meaningful interactions with donors and sector stakeholders, building relationships that secure support and long-term engagement. Responsible for identifying, cultivating and securing in-kind sponsorship from brands and partners to support a varied, engaging annual programme of donor events, ensuring contributions enhance the quality and overall impact of engagement activities. Manages the Development Coordinator in the operational delivery of supporters' events, ensuring targets are met and that all events provide high quality artist-centred experiences that strengthen donor relationships and engagement. Ensures oversight of donor due diligence, including ethical vetting processes and compliance with the organisation's Ethical Fundraising Policy. Corporate income Responsible for developing a corporate philanthropy strategy in close collaboration with the Director, identifying and pursuing opportunities with brands whose values, ethics and positioning are aligned with Chisenhale Gallery's artistic policy and strategy. Responsible for proactively cultivating and securing new corporate partners, ensuring relationships are meaningful and that partnerships support strategic fundraising objectives. Responsible for identifying and securing significant in-kind donations from corporate partners, including hospitality, production services, materials, print, and other contributions that directly reduce operational costs and enhance the quality of exhibitions and events. Develops compelling, tailored partnership proposals that articulate Chisenhale's cultural authority and audience reach, communicating the value of association with an institution at the forefront of international contemporary art to prospective corporate supporters. Responsible for cultivating and stewarding relationships with corporate partners across the duration of agreements, ensuring that sponsors receive meaningful engagement with the gallery's programme and artists, and that partnerships are renewed and deepened over time. Oversees the Development Coordinator performing due diligence checks, assessing reputational risk and alignment with the gallery's values and Ethical Fundraising Policy, and presenting recommendations to the Director for approval prior to formal agreements. Oversees the Development Coordinator reporting on corporate income and in-kind contributions against targets, maintaining accurate records in the CRM and providing clear analysis to the Director to inform budgeting and forward planning. Management and departmental leadership Responsible for the day-to-day management of the fundraising department, leading the delivery of the organisation's fundraising strategy in close dialogue with the Director, ensuring alignment with wider organisational priorities and long-term sustainability. Accountable for the performance of all fundraising channels . click apply for full job details
Apr 23, 2026
Full time
Chisenhale Gallery is seeking a Head of Philanthropy to join our team at a moment of real change and ambition. Since the appointment of our new Director in 2025, we have been evolving at pace: audiences have grown by 35%, individual giving has risen by 64%, and trust and foundation income has increased by 78%, reflecting a new strategy and a programme that is bold, innovative, and delivering real impact. This is a new post, created to drive forward a renewed approach to philanthropy that is underpinning this strategy. In this senior leadership role, you will work closely with the Director to build, expand, and embed a growing culture of philanthropy. You will oversee all areas of fundraising, co-designing and delivering the corporate and individual giving strategy, with responsibility for securing donors and nurturing existing supporters, embedding meaningful engagement across the gallery's programmes and initiatives. With only 15% of income coming from statutory funders, you will play a critical role in enabling the gallery to commission and present work by influential young voices shaping new discourse in contemporary art. As head of the development department, you will provide exceptional strategic and operational leadership, managing the fundraising team, including line management of staff and contracting specialist freelancers as required. You will ensure effective delivery across all fundraising areas, with robust systems, processes, and reporting in place to support both day-to-day operations and long-term strategic goals. We are looking for an ambitious and strategic fundraiser with a proven track record of securing donations, outstanding relationship-building skills, demonstrable management experience, and a passion for contemporary art. You will join a key institution at a transformative moment, and shape a high-performing philanthropic programme while contributing meaningfully to a gallery that has long been authoritative, influential, and at the forefront of UK and international contemporary art. Overview The Head of Philanthropy is a senior leadership role and head of department, acting as a key partner to the Director in devising and delivering Chisenhale's fundraising strategy. The role provides leadership of the development team and oversight of all fundraising activity, while maintaining a central focus securing income through individual and corporate philanthropy. In close partnership with the Director, the Head of Philanthropy oversees all fundraising activity, co-developing and delivering the individual giving and corporate income strategy. The post-holder will apply strategic, entrepreneurial thinking to grow income, broaden the supporter base, and strengthen the organisation's philanthropic culture. They are directly responsible for identifying, cultivating, and securing donations, while nurturing relationships with existing supporters to ensure a thriving philanthropic programme. This includes fostering engagement and a strong sense of community among supporters through a heavily event-led programme that brings donors together and reinforces their connection to the organisation. In leading the development department, the Head of Philanthropy holds line management responsibility for development staff and identifies and contracts specialist freelancers as required, ensuring effective delivery across all fundraising areas. They maintain full oversight of fundraising operations, implementing robust systems, processes, and reporting, and managing the Development Coordinator to delegate administrative, database, and financial tracking responsibilities while ensuring accuracy and accountability. They also ensure that all fundraising activity aligns with organisational priorities, monitors performance and impact, and drives innovation and continuous improvement within the team. The Head of Philanthropy works closely with the Director to support and maximise the impact of fundraising committees, including the Chisenhale Council and other donor networks. The post-holder fosters a collaborative and engaged culture, ensuring these groups are effectively managed and contribute meaningfully to fundraising outcomes. This is a senior role suited to an ambitious, strategic fundraiser with deep roots in the UK contemporary art world, proven experience securing donations, a strong, established network of individual supporters, and outstanding relationship-building skills, committed to fostering a culture of individual philanthropy that sustains innovative artistic practice. Key tasks and responsibilities Individual giving Responsible for designing and implementing a high achieving individual giving strategy in close collaboration with the Director, contributing creative and strategic ideas that will grow support across all tiers, as well as through one-off and major gifts. Responsible for bringing creative, innovative, and entrepreneurial ideas to shape an event-based donor engagement strategy, supporting the Director in developing and expanding donor activities that are meaningful, artist-centred, and memorable. Responsible for identifying, cultivating, and securing donations from new individuals, taking a proactive approach to engaging prospective supporters through meetings, attending events, and drafting tailored communications to secure private support. Responsible for bringing an established personal network within the UK and international contemporary art world and philanthropic community, proactively leveraging meaningful relationships to identify, cultivate, and secure significant new sources of private support. Supports the Director in maintaining and further deepening relationships with existing donors, bringing outstanding relationship-building skills to steward support and ensuring an engaging, dynamic, and inclusive donor culture within the organisation. Responsible for developing and delivering a communications strategy, creating meaningful and engaging content that aligns with the organisation's brand and strengthens relationships with donors, under the supervision of the Director. Responsible for the execution of the annual donor events calendar, ensuring optimal timing of engagement opportunities are aligned with key artworld events, consistently delivering high-quality events that strengthen donor support. Responsible for ensuring that marketing and communications materials produced by the Development Coordinator reflect and advance the communications strategy, shaping and reviewing all materials prior to presentation to the Director. Acts as an ambassador for Chisenhale Gallery, amplifying our artists' ideas and the organisation's strategic vision through meaningful interactions with donors and sector stakeholders, building relationships that secure support and long-term engagement. Responsible for identifying, cultivating and securing in-kind sponsorship from brands and partners to support a varied, engaging annual programme of donor events, ensuring contributions enhance the quality and overall impact of engagement activities. Manages the Development Coordinator in the operational delivery of supporters' events, ensuring targets are met and that all events provide high quality artist-centred experiences that strengthen donor relationships and engagement. Ensures oversight of donor due diligence, including ethical vetting processes and compliance with the organisation's Ethical Fundraising Policy. Corporate income Responsible for developing a corporate philanthropy strategy in close collaboration with the Director, identifying and pursuing opportunities with brands whose values, ethics and positioning are aligned with Chisenhale Gallery's artistic policy and strategy. Responsible for proactively cultivating and securing new corporate partners, ensuring relationships are meaningful and that partnerships support strategic fundraising objectives. Responsible for identifying and securing significant in-kind donations from corporate partners, including hospitality, production services, materials, print, and other contributions that directly reduce operational costs and enhance the quality of exhibitions and events. Develops compelling, tailored partnership proposals that articulate Chisenhale's cultural authority and audience reach, communicating the value of association with an institution at the forefront of international contemporary art to prospective corporate supporters. Responsible for cultivating and stewarding relationships with corporate partners across the duration of agreements, ensuring that sponsors receive meaningful engagement with the gallery's programme and artists, and that partnerships are renewed and deepened over time. Oversees the Development Coordinator performing due diligence checks, assessing reputational risk and alignment with the gallery's values and Ethical Fundraising Policy, and presenting recommendations to the Director for approval prior to formal agreements. Oversees the Development Coordinator reporting on corporate income and in-kind contributions against targets, maintaining accurate records in the CRM and providing clear analysis to the Director to inform budgeting and forward planning. Management and departmental leadership Responsible for the day-to-day management of the fundraising department, leading the delivery of the organisation's fundraising strategy in close dialogue with the Director, ensuring alignment with wider organisational priorities and long-term sustainability. Accountable for the performance of all fundraising channels . click apply for full job details
Southwark Cathedral
Audience Development Coordinator
Southwark Cathedral
As Southwark Cathedral s Audience Development Coordinator, your main responsibility will be to monitor visitor numbers and build new audiences. Leading on impact and evaluation, you will develop strategies to attract new visitors, engaging existing audiences, and improve the overall visitor experience. You will collaborate on projects related to the Cathedral s marketing, visitor engagement and cultural events programme. If you have experience in: Developing and implementing strategies to attract new audiences Collecting and analysing qualitative and quantitative data Working within a cultural, commercial or visitor attraction setting And are: Customer focused, passionate about excellent engagement Flexible, positive and creative Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral s overall vision and values, and sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities Develop and implement strategies to attract new audiences and deepen engagement with existing ones through various channels like social media, email, and events. Work with the Head of Engagement to improve the visitor experience to encourage repeat visits and positive word-of-mouth Work with the Communications Team to create and manage marketing campaigns to promote the Cathedral and its offerings Attend Cathedral public events and programming to gather relevant data and audience feedback Build creative and engaging forms of visitor feedback that captures qualitative and quantitative data key to the building of an audience-led Engagement programme Work with the Engagement team to plan and execute audience-led programming to attract visitors and enhance engagement, such as concerts, lectures, or tours, delivering on the new Engagement Strategy Track and analyse key performance indicators (KPIs) to measure the effectiveness of audience development efforts Work with other departments, including marketing, fundraising, and education, to achieve the Cathedral s vision and mission values Working with the Head of Engagement, CFO and COO to manage budgets related to audience development activities Develop and implement an audience development strategy and an evaluation framework that aligns with the Cathedral's overall goals Lead on data and feedback analysis and the building of reports to inform key stakeholders and SLT of Cathedral programming Closing date: 11.59pm on Wednesday, May 13th Interviews are planned for Friday, May 29th Introduction to the Cathedral Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. The Cathedral s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement Promoting a Safer Church (2017) ; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Apr 22, 2026
Full time
As Southwark Cathedral s Audience Development Coordinator, your main responsibility will be to monitor visitor numbers and build new audiences. Leading on impact and evaluation, you will develop strategies to attract new visitors, engaging existing audiences, and improve the overall visitor experience. You will collaborate on projects related to the Cathedral s marketing, visitor engagement and cultural events programme. If you have experience in: Developing and implementing strategies to attract new audiences Collecting and analysing qualitative and quantitative data Working within a cultural, commercial or visitor attraction setting And are: Customer focused, passionate about excellent engagement Flexible, positive and creative Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral s overall vision and values, and sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities Develop and implement strategies to attract new audiences and deepen engagement with existing ones through various channels like social media, email, and events. Work with the Head of Engagement to improve the visitor experience to encourage repeat visits and positive word-of-mouth Work with the Communications Team to create and manage marketing campaigns to promote the Cathedral and its offerings Attend Cathedral public events and programming to gather relevant data and audience feedback Build creative and engaging forms of visitor feedback that captures qualitative and quantitative data key to the building of an audience-led Engagement programme Work with the Engagement team to plan and execute audience-led programming to attract visitors and enhance engagement, such as concerts, lectures, or tours, delivering on the new Engagement Strategy Track and analyse key performance indicators (KPIs) to measure the effectiveness of audience development efforts Work with other departments, including marketing, fundraising, and education, to achieve the Cathedral s vision and mission values Working with the Head of Engagement, CFO and COO to manage budgets related to audience development activities Develop and implement an audience development strategy and an evaluation framework that aligns with the Cathedral's overall goals Lead on data and feedback analysis and the building of reports to inform key stakeholders and SLT of Cathedral programming Closing date: 11.59pm on Wednesday, May 13th Interviews are planned for Friday, May 29th Introduction to the Cathedral Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. The Cathedral s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement Promoting a Safer Church (2017) ; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Royal Academy of Dance
Senior Manager
Royal Academy of Dance
Hybrid (30 Saturdays London) £38,000 per annum Do you have significant experience in the arts and/or arts education sector? Are you self motivated and highly organised? Do you have excellent people skills? Do you want to make a difference and help transform the lives of young people? Award winning HMDT Music seeks an experienced and dynamic Senior Manager to join its small team, playing a key role in running its Saturday Programme and helping to realise the artistic and educational ambitions of the charity. Reporting to the CEO/Creative Director, key areas of responsibility include: Managing the running of The Saturday Programme including overseeing the schedule, tutors, invoicing and financial monitoring, acting as Designated Safeguarding Lead and the primary contact with parents, students and managing the administrative systems to optimise efficiency; Supporting administration, policy development, evaluation tools and resources and IT systems; Assisting the creation, development and running of schools and outreach projects including building and maintaining partnerships, liaising with teachers, education staff etc; Working with the Marketing Coordinator on recruitment for activities, supporting social media, website, campaigns and ongoing promotion; Assisting with fundraising applications and associated monitoring and report writing; Inputting into strategic development and policy decisions as appropriate. Essential Skills include: A minimum of 5 year's administrative experience in an arts or arts education environment, a proven track record of working in partnership with a variety of individuals and organisations and experience of working directly with the public; Experience in creating/developing/managing arts/education projects and organising public and/or promotional performances and events; Experience as a musician (preferably an instrumentalist) and/or proficiency in and an understanding of musical training; Ability to think laterally, work independently, meet deadlines and prioritise a complex workload together with highly developed administrative and organisational skills; Excellent presentation skills and the ability to communicate your creativity and vision effectively both verbally and in writing; Ability to work effectively with flexibility, energy, drive and enthusiasm and contribute positively to a team environment; Computer literacy (we operate on Mac), including Word, and Excel and the ability to learn how to use new software quickly and effectively to support administrative functions as well as ideally experience with financial management including creating invoices, POs, budgets and dealing with financial systems; Understanding and working knowledge of SEND and commitment to strategies to ensure EDI in relation to HMDT Music's work. This is a full time, permanent position working remotely except for 30 Saturdays a week during term time in Hackney, London in lieu of a weekday. Travel to projects and work outside office hours might be required occasionally. The post-holder is required to undertake an enhanced DBS check. Application Process All applications should be made using our website: to access our application and monitoring form. Please submit a CV and cover letter to CEO and Creative Director Tertia Sefton Green outlining your suitability and interest in the role. For any assistance contact: The deadline for applications is 4 May at 10am. First stage interviews will be on 8 May with second stage on 13 May. All interviews will be via Zoom. About HMDT Music HMDT Music, twice winner of the prestigious Royal Philharmonic Society Award for Education, winner of Music and Drama Education Award's Excellence in Music Theatre Award and its 2026 Outstanding Musical Initiative Award for One Spirit, is a leader in creating inspiring music and arts projects for young people, particularly those facing challenging experiences, through which we aim to enrich learning, broaden awareness of and help fight inequity and transform lives. Working with expert practitioners and artists, we increase access to musical experiences to develop skills, raise aspiration and support self expression and creativity through resources, mentoring, workshops, teaching, partnerships and performance commissions. Our three core programmes based on our values of artistic excellence, innovation, community and inclusivity include: The Saturday Programme offering music making and training to young people aged 1 25 in a range of genres including instrumental, music theatre and jazz with an extensive SEND programme; One Spirit, an arts based resettlement, intervention and restorative mentoring programme for young offenders in custody and on release as well as those at risk of entering the criminal justice system in alternative provision; In Schools projects addressing social issues such as racism and discrimination through cross curricular arts embedded workshops, resources and new commissions. HMDT Music is committed to ensuring inclusion, diversity, equality and access are at the core of our charity and work and celebrated and reflected in our workforce, programming, participants and audiences. We welcome applications from all individuals.
Apr 22, 2026
Full time
Hybrid (30 Saturdays London) £38,000 per annum Do you have significant experience in the arts and/or arts education sector? Are you self motivated and highly organised? Do you have excellent people skills? Do you want to make a difference and help transform the lives of young people? Award winning HMDT Music seeks an experienced and dynamic Senior Manager to join its small team, playing a key role in running its Saturday Programme and helping to realise the artistic and educational ambitions of the charity. Reporting to the CEO/Creative Director, key areas of responsibility include: Managing the running of The Saturday Programme including overseeing the schedule, tutors, invoicing and financial monitoring, acting as Designated Safeguarding Lead and the primary contact with parents, students and managing the administrative systems to optimise efficiency; Supporting administration, policy development, evaluation tools and resources and IT systems; Assisting the creation, development and running of schools and outreach projects including building and maintaining partnerships, liaising with teachers, education staff etc; Working with the Marketing Coordinator on recruitment for activities, supporting social media, website, campaigns and ongoing promotion; Assisting with fundraising applications and associated monitoring and report writing; Inputting into strategic development and policy decisions as appropriate. Essential Skills include: A minimum of 5 year's administrative experience in an arts or arts education environment, a proven track record of working in partnership with a variety of individuals and organisations and experience of working directly with the public; Experience in creating/developing/managing arts/education projects and organising public and/or promotional performances and events; Experience as a musician (preferably an instrumentalist) and/or proficiency in and an understanding of musical training; Ability to think laterally, work independently, meet deadlines and prioritise a complex workload together with highly developed administrative and organisational skills; Excellent presentation skills and the ability to communicate your creativity and vision effectively both verbally and in writing; Ability to work effectively with flexibility, energy, drive and enthusiasm and contribute positively to a team environment; Computer literacy (we operate on Mac), including Word, and Excel and the ability to learn how to use new software quickly and effectively to support administrative functions as well as ideally experience with financial management including creating invoices, POs, budgets and dealing with financial systems; Understanding and working knowledge of SEND and commitment to strategies to ensure EDI in relation to HMDT Music's work. This is a full time, permanent position working remotely except for 30 Saturdays a week during term time in Hackney, London in lieu of a weekday. Travel to projects and work outside office hours might be required occasionally. The post-holder is required to undertake an enhanced DBS check. Application Process All applications should be made using our website: to access our application and monitoring form. Please submit a CV and cover letter to CEO and Creative Director Tertia Sefton Green outlining your suitability and interest in the role. For any assistance contact: The deadline for applications is 4 May at 10am. First stage interviews will be on 8 May with second stage on 13 May. All interviews will be via Zoom. About HMDT Music HMDT Music, twice winner of the prestigious Royal Philharmonic Society Award for Education, winner of Music and Drama Education Award's Excellence in Music Theatre Award and its 2026 Outstanding Musical Initiative Award for One Spirit, is a leader in creating inspiring music and arts projects for young people, particularly those facing challenging experiences, through which we aim to enrich learning, broaden awareness of and help fight inequity and transform lives. Working with expert practitioners and artists, we increase access to musical experiences to develop skills, raise aspiration and support self expression and creativity through resources, mentoring, workshops, teaching, partnerships and performance commissions. Our three core programmes based on our values of artistic excellence, innovation, community and inclusivity include: The Saturday Programme offering music making and training to young people aged 1 25 in a range of genres including instrumental, music theatre and jazz with an extensive SEND programme; One Spirit, an arts based resettlement, intervention and restorative mentoring programme for young offenders in custody and on release as well as those at risk of entering the criminal justice system in alternative provision; In Schools projects addressing social issues such as racism and discrimination through cross curricular arts embedded workshops, resources and new commissions. HMDT Music is committed to ensuring inclusion, diversity, equality and access are at the core of our charity and work and celebrated and reflected in our workforce, programming, participants and audiences. We welcome applications from all individuals.
Big C Cancer Charity
Design and Brand Coordinator
Big C Cancer Charity Norwich, Norfolk
Design and Brand Coordinator Hours : 35 hours per week, Monday to Friday, generally 9am to 5pm with occasional evening or weekend work if required. Salary : £26,680 to £29,442 per annum (subject to skills and experience) Contract : Permanent Location: Head Office, Centrum, Norwich Research Park. Work from other Big C premises or public events may be required from time to time. We have a unique and exciting opportunity for a creative and innovative individual to join the Big C team as our Design and Brand Coordinator. This is a role where your creativity will have real purpose. You ll take the lead on creating engaging visual content that connects with our supporters, volunteers, service users, and healthcare and research communities. As the key guardian of the Big C brand, you ll ensure our established visual identity is applied consistently and effectively, while focusing on delivering creative assets that are both compelling and fit for purpose. Working as part of our Fundraising, Marketing & Communications team, you ll help ensure everything we produce is visually strong, cohesive, and delivered to a high standard. About the role If you re someone who loves turning ideas into eye-catching, meaningful design, this could be the perfect role for you. As our Design and Brand Coordinator, you ll be at the heart of how Big C shows up visually - creating compelling content that captures attention, tells stories and inspires action. From campaign concepts to everyday materials, you ll have the opportunity to make a real impact through your work, while keeping our brand looking sharp, consistent and instantly recognisable. Key responsibilities: Lead the design and production of marketing collateral, ensuring all output aligns with brand values and audience needs Provide expert advice and guidance to colleagues on design approaches, formats and brand application Interpret and manage design briefs, ensuring clear objectives, deliverables, deadlines and target audiences Deliver creative projects to a high standard, on time and within scope, using strong creative judgment and problem-solving skills Lead on interior branding projects across the charity s estate, including design, styling, signage and stakeholder coordination Coordinate and deliver creative assets across campaigns and channels, working collaboratively with the wider team If you are reading this from our website, you will be able to access and download the full job description for this role here: Design and Brand Coordinator . For an accessible version of this job description, please access here: Design and Brand Coordinator Accessible Version . About Big C Big C is one of East Anglia s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community. We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region. Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance. Why Big C? We re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance. Our benefits include: 33 days holiday (FTE, including bank holidays) 5% employer pension contribution Company sick pay and life assurance Wellbeing support including a Health Cash Plan and Employee Assistance Programme Cycle to Work Scheme Hybrid working with some flexibility in hours Opportunities for professional development If you share these values and want to make a real difference, we d love to hear from you.
Apr 21, 2026
Full time
Design and Brand Coordinator Hours : 35 hours per week, Monday to Friday, generally 9am to 5pm with occasional evening or weekend work if required. Salary : £26,680 to £29,442 per annum (subject to skills and experience) Contract : Permanent Location: Head Office, Centrum, Norwich Research Park. Work from other Big C premises or public events may be required from time to time. We have a unique and exciting opportunity for a creative and innovative individual to join the Big C team as our Design and Brand Coordinator. This is a role where your creativity will have real purpose. You ll take the lead on creating engaging visual content that connects with our supporters, volunteers, service users, and healthcare and research communities. As the key guardian of the Big C brand, you ll ensure our established visual identity is applied consistently and effectively, while focusing on delivering creative assets that are both compelling and fit for purpose. Working as part of our Fundraising, Marketing & Communications team, you ll help ensure everything we produce is visually strong, cohesive, and delivered to a high standard. About the role If you re someone who loves turning ideas into eye-catching, meaningful design, this could be the perfect role for you. As our Design and Brand Coordinator, you ll be at the heart of how Big C shows up visually - creating compelling content that captures attention, tells stories and inspires action. From campaign concepts to everyday materials, you ll have the opportunity to make a real impact through your work, while keeping our brand looking sharp, consistent and instantly recognisable. Key responsibilities: Lead the design and production of marketing collateral, ensuring all output aligns with brand values and audience needs Provide expert advice and guidance to colleagues on design approaches, formats and brand application Interpret and manage design briefs, ensuring clear objectives, deliverables, deadlines and target audiences Deliver creative projects to a high standard, on time and within scope, using strong creative judgment and problem-solving skills Lead on interior branding projects across the charity s estate, including design, styling, signage and stakeholder coordination Coordinate and deliver creative assets across campaigns and channels, working collaboratively with the wider team If you are reading this from our website, you will be able to access and download the full job description for this role here: Design and Brand Coordinator . For an accessible version of this job description, please access here: Design and Brand Coordinator Accessible Version . About Big C Big C is one of East Anglia s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community. We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region. Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance. Why Big C? We re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance. Our benefits include: 33 days holiday (FTE, including bank holidays) 5% employer pension contribution Company sick pay and life assurance Wellbeing support including a Health Cash Plan and Employee Assistance Programme Cycle to Work Scheme Hybrid working with some flexibility in hours Opportunities for professional development If you share these values and want to make a real difference, we d love to hear from you.
NFP People
Fundraising and Marketing Assistant
NFP People
Fundraising and Marketing Assistant We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role. This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community. Position: Fundraising and Marketing Assistant Location: Leigh Park, Hampshire - Hybrid (50% office-based) Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE) Hours: Part time (22.5 hours per week) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy). You will: Create and manage engaging content across website, social media, and email campaigns. Support donor and community fundraiser stewardship, ensuring excellent relationship management. Assist with small and medium-sized trust and grant applications. Analyse digital performance to inform and improve strategies. Maintain and enhance our website and CRM database. If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you. About You We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission. You will have: Experience in a communications or marketing role. Experience creating content across websites, social media, and email marketing. Skills in using platforms such as Canva, Mailchimp, and JustGiving. Strong writing, editing, and relationship-building skills. The ability to manage multiple projects and deadlines in a busy environment. Desirable: Experience supporting fundraising initiatives and donor stewardship. Knowledge of CRM systems, preferably Donorfy. Experience creating multimedia content such as videos and graphics. Benefits Include: Work laptop for hybrid working. Generous annual leave plus bank holidays. Flexible start and finish times (between 8am-6pm). Flexible hours for appointments and caring responsibilities. 3% employer pension contribution (if eligible). Paid sick leave. To apply Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment) and a covering letter detailing why you believe you are right for this role and your experience in all 'essential' criteria of the person specification. About the organisation: This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community. We are an equal opportunities employer and welcome applications from all sections of the community. Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 04, 2025
Full time
Fundraising and Marketing Assistant We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role. This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community. Position: Fundraising and Marketing Assistant Location: Leigh Park, Hampshire - Hybrid (50% office-based) Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE) Hours: Part time (22.5 hours per week) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy). You will: Create and manage engaging content across website, social media, and email campaigns. Support donor and community fundraiser stewardship, ensuring excellent relationship management. Assist with small and medium-sized trust and grant applications. Analyse digital performance to inform and improve strategies. Maintain and enhance our website and CRM database. If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you. About You We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission. You will have: Experience in a communications or marketing role. Experience creating content across websites, social media, and email marketing. Skills in using platforms such as Canva, Mailchimp, and JustGiving. Strong writing, editing, and relationship-building skills. The ability to manage multiple projects and deadlines in a busy environment. Desirable: Experience supporting fundraising initiatives and donor stewardship. Knowledge of CRM systems, preferably Donorfy. Experience creating multimedia content such as videos and graphics. Benefits Include: Work laptop for hybrid working. Generous annual leave plus bank holidays. Flexible start and finish times (between 8am-6pm). Flexible hours for appointments and caring responsibilities. 3% employer pension contribution (if eligible). Paid sick leave. To apply Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment) and a covering letter detailing why you believe you are right for this role and your experience in all 'essential' criteria of the person specification. About the organisation: This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community. We are an equal opportunities employer and welcome applications from all sections of the community. Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Royal British Legion
Customer Care Coordinator
Royal British Legion
About The Role We're looking for a Customer Care Coordinator to join our welcoming team at the Royal British Legion. This is a fantastic chance to be part of one of the UK's most recognised charities. You'll be the first point of contact for supporters and members of the public, ensuring every interaction is handled with warmth, professionalism and care. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. As a Customer Care Coordinator, you'll take incoming calls, process donations, and help with requests ranging from wreath orders to fundraising materials. You'll also keep supporter records accurate and up to date, making sure each individual has a smooth and positive experience with us. Every day will bring something different, but your role will always be centred around giving our supporters the very best service. We're looking for someone who enjoys working in a fast paced environment, has a confident and empathetic telephone manner, and takes pride in attention to detail. Previous experience in customer service or call handling is highly valued, as is familiarity with databases or CRM systems. Above all, you'll be passionate about delivering exceptional care and leaving supporters with a lasting positive impression. By joining us, you'll be playing an important role in campaigns like the Poppy Appeal and Fields of Remembrance, directly contributing to the work we do for the Armed Forces community. If you're enthusiastic, professional and want to be part of a close-knit, dedicated team, we'd love to hear from you. Based at our Central London Office in SE1 with flexibility for hybrid working after an initial period of approx Hybrid working will involve a minimum of 2 days per week spent at our Central London office. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. Closing Date: 19th October 2025 Interview Date(s): Interview dates expected between 27th October - 7th November (subject to change) We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Oct 01, 2025
Full time
About The Role We're looking for a Customer Care Coordinator to join our welcoming team at the Royal British Legion. This is a fantastic chance to be part of one of the UK's most recognised charities. You'll be the first point of contact for supporters and members of the public, ensuring every interaction is handled with warmth, professionalism and care. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. As a Customer Care Coordinator, you'll take incoming calls, process donations, and help with requests ranging from wreath orders to fundraising materials. You'll also keep supporter records accurate and up to date, making sure each individual has a smooth and positive experience with us. Every day will bring something different, but your role will always be centred around giving our supporters the very best service. We're looking for someone who enjoys working in a fast paced environment, has a confident and empathetic telephone manner, and takes pride in attention to detail. Previous experience in customer service or call handling is highly valued, as is familiarity with databases or CRM systems. Above all, you'll be passionate about delivering exceptional care and leaving supporters with a lasting positive impression. By joining us, you'll be playing an important role in campaigns like the Poppy Appeal and Fields of Remembrance, directly contributing to the work we do for the Armed Forces community. If you're enthusiastic, professional and want to be part of a close-knit, dedicated team, we'd love to hear from you. Based at our Central London Office in SE1 with flexibility for hybrid working after an initial period of approx Hybrid working will involve a minimum of 2 days per week spent at our Central London office. Employee benefits include - - 28 day's paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. Closing Date: 19th October 2025 Interview Date(s): Interview dates expected between 27th October - 7th November (subject to change) We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

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