Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 08, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
Cleaner - Stotfold Job Title : Membercare Assistant (Female) Hours : 32 per week Rate of Pay : 12.71 per hour Location : Fairfield Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team! Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Membercare Assistant: Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities. Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly. Empty trash bins, replace liners and ensure waste is disposed of properly. Alongside maintaining the outdoor space, litter pics/binstores etc. Follow all health and safety regulations to ensure a safe environment for members and staff. Use cleaning chemicals and equipment according to safety guidelines and procedures. Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor. Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously. Maintain a professional demeanour and uphold the club's reputation for excellent customer service. Monitor cleaning supplies and equipment, ensuring adequate stock. Basic maintenance where skills permit such as changing bulbs etc. Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards. Participate in team meetings and training sessions as required. What we are looking for: Previous experience in domestic/cleaning roles. Strong attention to detail and thoroughness in cleaning tasks. Good time management and organisational skills. Ability to follow instructions and work independently. Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. The ability to establish rapport, build trust and demonstrate credibility. Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes. It would be desirable if you had basic knowledge of cleaning chemicals and equipment. Why Bannatyne? At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant , you will play a vital role in maintaining the high standards our members expect. We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
May 08, 2026
Full time
Cleaner - Stotfold Job Title : Membercare Assistant (Female) Hours : 32 per week Rate of Pay : 12.71 per hour Location : Fairfield Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK. We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team! Our Perks: B-Fed - complimentary lunch or breakfast. Flexible schedule. 28 days annual leave increases with tenure. Free gym membership. Complimentary gym membership for another person (after 2 years service). Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products. Discounted Meals and Beverages - 50% cafe/bar. Career & Personal Development training. Mental Health, Well-Being and EAP Services. Length of Service Awards. Staff Awards and Bonuses. Discounted entertainment and shopping. A typical day in the life of a Membercare Assistant: Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities. Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly. Empty trash bins, replace liners and ensure waste is disposed of properly. Alongside maintaining the outdoor space, litter pics/binstores etc. Follow all health and safety regulations to ensure a safe environment for members and staff. Use cleaning chemicals and equipment according to safety guidelines and procedures. Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor. Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously. Maintain a professional demeanour and uphold the club's reputation for excellent customer service. Monitor cleaning supplies and equipment, ensuring adequate stock. Basic maintenance where skills permit such as changing bulbs etc. Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards. Participate in team meetings and training sessions as required. What we are looking for: Previous experience in domestic/cleaning roles. Strong attention to detail and thoroughness in cleaning tasks. Good time management and organisational skills. Ability to follow instructions and work independently. Have strong interpersonal and communications skills and a customer focused attitude. A genuine passion for health, wellness and customer service. The ability to establish rapport, build trust and demonstrate credibility. Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment. Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes. It would be desirable if you had basic knowledge of cleaning chemicals and equipment. Why Bannatyne? At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membercare Assistant , you will play a vital role in maintaining the high standards our members expect. We offer competitive compensation, ongoing training and a supportive team culture. If you are a meticulous and hardworking individual who takes pride in their work, and is committed to delivering exceptional service, we want to hear from you. Join us at Bannatyne, where your passion for fitness will inspire and transform lives!
Thorn Baker Facilities Management
City, Manchester
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression. This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio. Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs Implement and maintain best practices, operational efficiencies, and service innovations Financial Management Take full P&L responsibility for the portfolio Manage budgets, control costs, and drive margin improvement Identify growth opportunities within existing contracts and support new business initiatives Client Relationship Management Build and maintain strong relationships with key clients and stakeholders Act as the primary escalation point for major operational or service issues Lead contract reviews, renewals, and service expansion discussions Team Leadership & Development Lead, motivate, and develop a team of regional/site managers and supervisors Drive a high-performance culture focused on accountability, engagement, and continuous improvement Support recruitment, training, and succession planning initiatives Compliance & Quality Assurance Ensure full compliance with health & safety, environmental, and industry regulations Conduct regular audits and inspections to maintain service standards Implement corrective actions where necessary Strategic Growth Contribute to the strategic direction of the business unit Support tendering and mobilization of new contracts Identify innovation opportunities including technology, sustainability, and process improvements Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability TE1
May 08, 2026
Full time
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression. This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio. Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs Implement and maintain best practices, operational efficiencies, and service innovations Financial Management Take full P&L responsibility for the portfolio Manage budgets, control costs, and drive margin improvement Identify growth opportunities within existing contracts and support new business initiatives Client Relationship Management Build and maintain strong relationships with key clients and stakeholders Act as the primary escalation point for major operational or service issues Lead contract reviews, renewals, and service expansion discussions Team Leadership & Development Lead, motivate, and develop a team of regional/site managers and supervisors Drive a high-performance culture focused on accountability, engagement, and continuous improvement Support recruitment, training, and succession planning initiatives Compliance & Quality Assurance Ensure full compliance with health & safety, environmental, and industry regulations Conduct regular audits and inspections to maintain service standards Implement corrective actions where necessary Strategic Growth Contribute to the strategic direction of the business unit Support tendering and mobilization of new contracts Identify innovation opportunities including technology, sustainability, and process improvements Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability TE1
A leading facilities management company in Coleraine is seeking a Cleaning Supervisor to coordinate cleaning operations and maintain high hygiene standards. The ideal candidate will have strong leadership and communication skills, with experience in training new staff. Responsibilities include being the main contact for clients, ensuring compliance with health and safety regulations, and conducting regular quality inspections. This position requires reliability and a proactive approach to challenges.
May 08, 2026
Full time
A leading facilities management company in Coleraine is seeking a Cleaning Supervisor to coordinate cleaning operations and maintain high hygiene standards. The ideal candidate will have strong leadership and communication skills, with experience in training new staff. Responsibilities include being the main contact for clients, ensuring compliance with health and safety regulations, and conducting regular quality inspections. This position requires reliability and a proactive approach to challenges.
Description To support the day-to-day management of a high-volume resort food court in the dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Buffets Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations KPIs Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards General Duties & Key Accountabilities Operational Management Support daily operation of the food court and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Food Court Manager when required. Key Knowledge/Experience & Qualification Requirements Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings and weekends Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 07, 2026
Full time
Description To support the day-to-day management of a high-volume resort food court in the dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Buffets Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations KPIs Guest satisfaction scores Service speed and efficiency Food safety audit results Labour cost vs budget Team retention and engagement Stock and waste control Cleanliness and presentation standards General Duties & Key Accountabilities Operational Management Support daily operation of the food court and all outlets within it. Ensure service areas are fully prepared and staffed for trading periods. Monitor service flow and step in to resolve operational issues. Maintain high standards of cleanliness, presentation and food safety. Support peak service periods and high guest volumes. Assist with queue management and guest flow to enhance experience. Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership Supervise and support supervisors and team members on shift. Lead shift briefings and ensure clear communication. Support rota planning aligned to demand and budget. Coach team members to deliver excellent service and efficiency. Support recruitment, onboarding and training. Address day-to-day people issues and escalate where appropriate. Promote a positive, inclusive and safety-first culture. Guest Experience Ensure a welcoming and efficient service for all guests. Handle guest queries and complaints professionally. Support improvements based on guest feedback. Maintain accessible and family-friendly service standards. Be visible and proactive on the floor during service. Financial & Stock Control Support labour cost control and efficient staffing. Assist with stock ordering, control and rotation. Monitor waste and support cost-saving initiatives. Ensure accurate cash handling and compliance. Support delivery of promotions and upselling opportunities. Health, Safety & Compliance Ensure compliance with food safety and hygiene standards. Support allergen and dietary requirement processes. Ensure safe systems of work are followed. Support audits and inspections. Maintain accurate records and checks. Ensure all team members hold required training and certifications. Collaboration Work closely with other F&B venues, kitchens and operations teams. Support resort-wide events and peak periods. Liaise with cleaning, maintenance and supply teams. Deputise for the Food Court Manager when required. Key Knowledge/Experience & Qualification Requirements Essential Experience in a high-volume food service environment Supervisory or team leadership experience Strong organisational and communication skills Understanding of food safety and hygiene standards Ability to work in a fast-paced environment Good problem-solving skills Flexible to work shifts including evenings and weekends Desirable Experience in holiday parks or resorts Food safety qualification (Level 2/3) Personal licence (where applicable) Experience managing rotas and staffing levels Cash handling and stock control experience About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
We are currently recruiting for a Domestic Service Supervisor, to join an inclusive and inspiring school in Cambridge. You will join an extremely rewarding place to work with a dedicated, successful and welcoming team of both teaching professionals and pupils. Job Title: Domestic Service Supervisor Location: Cambridge Salary: 25901 Hours: Monday- Friday, 06:00-13:30 Plus, Saturdays on a rota basis (07:00-10:00. Approx. 1 in 3 Saturdays) Availability: Immediate start date General purpose and requirements Laundry Management- Ensure all laundry paperwork is completed by domestics and returned laundry and dry cleaning is checked for shortages. Collect Laundry invoices weekly and return to the Domestic Services Manager. Maintaining Cleaning Standards- Check daily the standard of cleanliness in all areas in boarding-houses and classrooms, also completing two details checks per week. To manage any cleaning problems, laundry discrepancies and people management issues, escalating where necessary. Boarding Houses- Liaise with Matrons daily about any boarding house related problems including any maintenance jobs. Check the quality of bedding replacements, i.e. duvets, mattresses etc. whilst also checking the cleanliness and quality of shower curtains, bathmats etc. Health & Safety- To check the correct usage of cleaning chemicals and ensure staff are wearing the correct PPE. Ensure Domestics are following C.O.S.H.H & Health and Safety Procedures. To check the stock levels of cleaning material and to manage the stores (stock control/ purchasing) This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A full list of duties and responsibilities will be sent over at the point of pre-screening. Key Skills and Experience Person SpecificationEssentialDesirable Experience-Previous experience in a supervisory role within a housekeeping or cleaning department -Cleaning experience -Cleaning experience within a school, hospital, or residential care setting Skills-Resilient and assertive -Able to supervise and motivate a team. -Able to work independently. -Able to work well within a large team. -Ability to conduct appraisals and induction training. Knowledge-Interest in working within a school setting. -Good understanding of COSHH and how it applies in the school. -Good MS Office skills -Able to complete some administration tasks relating to checklists, invoices, and logging maintenance issues. -Understanding of a boarding school or residential setting -Happy to undertake safeguarding training If you are interested in applying, please submit your application.
May 07, 2026
Full time
We are currently recruiting for a Domestic Service Supervisor, to join an inclusive and inspiring school in Cambridge. You will join an extremely rewarding place to work with a dedicated, successful and welcoming team of both teaching professionals and pupils. Job Title: Domestic Service Supervisor Location: Cambridge Salary: 25901 Hours: Monday- Friday, 06:00-13:30 Plus, Saturdays on a rota basis (07:00-10:00. Approx. 1 in 3 Saturdays) Availability: Immediate start date General purpose and requirements Laundry Management- Ensure all laundry paperwork is completed by domestics and returned laundry and dry cleaning is checked for shortages. Collect Laundry invoices weekly and return to the Domestic Services Manager. Maintaining Cleaning Standards- Check daily the standard of cleanliness in all areas in boarding-houses and classrooms, also completing two details checks per week. To manage any cleaning problems, laundry discrepancies and people management issues, escalating where necessary. Boarding Houses- Liaise with Matrons daily about any boarding house related problems including any maintenance jobs. Check the quality of bedding replacements, i.e. duvets, mattresses etc. whilst also checking the cleanliness and quality of shower curtains, bathmats etc. Health & Safety- To check the correct usage of cleaning chemicals and ensure staff are wearing the correct PPE. Ensure Domestics are following C.O.S.H.H & Health and Safety Procedures. To check the stock levels of cleaning material and to manage the stores (stock control/ purchasing) This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A full list of duties and responsibilities will be sent over at the point of pre-screening. Key Skills and Experience Person SpecificationEssentialDesirable Experience-Previous experience in a supervisory role within a housekeeping or cleaning department -Cleaning experience -Cleaning experience within a school, hospital, or residential care setting Skills-Resilient and assertive -Able to supervise and motivate a team. -Able to work independently. -Able to work well within a large team. -Ability to conduct appraisals and induction training. Knowledge-Interest in working within a school setting. -Good understanding of COSHH and how it applies in the school. -Good MS Office skills -Able to complete some administration tasks relating to checklists, invoices, and logging maintenance issues. -Understanding of a boarding school or residential setting -Happy to undertake safeguarding training If you are interested in applying, please submit your application.
Freelance - Multiskilled Site Supervisor (Working Foreman - Multi-Service Team) Location: Bedford Day Rate: To Be Agreed Duration: Up to 3 years Start Date: ASAP Job Description: We are currently looking for an experienced and proactive Multiskilled Site Supervisor to lead a small, multi-service gang on a major project based in Bedford . This is a long-term, hands-on role ideal for someone with a blue-collar background who is confident leading a small team while also getting involved with day-to-day site duties. Key Responsibilities: Supervise and coordinate a multi-service gang on-site Erect Heras fencing and construct ply ramps Manage and log incoming deliveries Maintain janitorial supplies and distribute to cleaning teams Install signage on fencing and concrete walls Inspect and repair blue water mains General site upkeep: sweeping paths, clearing snow, salting walkways Move pedestrian walkways and perform other general support tasks Liaise with site managers and occasionally support from the office Requirements: Black Hat Site supervision or working foreman experience Comfortable with manual work and outdoor duties CSCS card essential SSSTS or SMSTS Traffic Marshal First Aid Fire Marshall Strong organisational and communication skills Committed to a full 3-year project duration What We Offer: Day rate: To Be Agreed Opportunity to work on a large-scale, secure project Supportive and stable working environment Immediate interviews and start
May 07, 2026
Contractor
Freelance - Multiskilled Site Supervisor (Working Foreman - Multi-Service Team) Location: Bedford Day Rate: To Be Agreed Duration: Up to 3 years Start Date: ASAP Job Description: We are currently looking for an experienced and proactive Multiskilled Site Supervisor to lead a small, multi-service gang on a major project based in Bedford . This is a long-term, hands-on role ideal for someone with a blue-collar background who is confident leading a small team while also getting involved with day-to-day site duties. Key Responsibilities: Supervise and coordinate a multi-service gang on-site Erect Heras fencing and construct ply ramps Manage and log incoming deliveries Maintain janitorial supplies and distribute to cleaning teams Install signage on fencing and concrete walls Inspect and repair blue water mains General site upkeep: sweeping paths, clearing snow, salting walkways Move pedestrian walkways and perform other general support tasks Liaise with site managers and occasionally support from the office Requirements: Black Hat Site supervision or working foreman experience Comfortable with manual work and outdoor duties CSCS card essential SSSTS or SMSTS Traffic Marshal First Aid Fire Marshall Strong organisational and communication skills Committed to a full 3-year project duration What We Offer: Day rate: To Be Agreed Opportunity to work on a large-scale, secure project Supportive and stable working environment Immediate interviews and start
# Events Security Officer (Part Time) Job IntroductionEvent Security Officer - Manchester Central Convention Complex You will be working for our client at their world class venue, the Manchester Central Convention Complex. We are seeking high calibre personnel who will set the standard of a 5-star service to our client, staff and stakeholders of the venue. Candidates will actively demonstrate the core values of Carlisle and Manchester Central's partnership to truly provide an experience, like no other. This can only be achieved through our team's dedication and commitment to provide world class customer service, each and every event.Manchester Central's flexible spaces provide the perfect platform for events of all shapes, sizes and formats; from team conferences and training seminars to business expos, sporting events and gala dinners.Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than thirty years. We are seeking well-presented, articulate, reliable SIA licensed Security Professionals to work with us to deliver an exceptional service and safe environment at this leading venue. Job OverviewAs part of our Events team you will play a key part in enhancing the customer experience for event days at our clients' prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service. You will have the opportunity to work at the wide variety of events held in this impressively transformed 10,000 square feet old railway station building throughout the year - events at Manchester Central Convention Complex take place seven days a week, meaning we are able to offer a variety of early, daytime and late shifts at varying lengths as well as other opportunities across the region, including other Events' venues such as Exhibition Centre Liverpool, Anfield Stadium, Elland Road, Accu Stadium, M&S Bank Arena, Turf Moor, Old Trafford and other Security clients' such as Tesco, MAPP, Northern, Metrolink, WYCA, Transpennine Express and more!Developing exceptional people is at the heart of everything we do. Our team members are empowered, supported, incentivised and offered clear career paths to help them reach their full potential. As a result, they benefit from a fulfilling career and achieve optimal job satisfaction. We are able to offer excellent progression opportunities with Team Leader and Supervisory roles here on site, as well as a range of other opportunities across our Events' portfolio. This is backed up by support from our in-house Learning and Development team who offer a variety of funded training courses and development opportunities on-site. RequirementsAs an Event Security Officer you will be helping in all manner of ways including, but not limited to: Provide general guidance to the public and monitoring crowds Conducting searching upon ingress, using both physical techniques and utilizing our client's access control screening technology. Supporting the venue adhere to its licensing conditions Monitoring live event spaces, patrolling and controlling access into certain areasThe Ideal Candidate is flexible and reliable possess a valid SIA license, Door Supervisor-level minimum has excellent communication skills and an aptitude for working with the public has a friendly, approachable and professional manner has previous experience in stewarding, security or customer care is willing to undertake our in-house training programmes is based in the Manchester area Benefits A competitive hourly rate, paid monthly. Discounted Health & Wellbeing Plans. Access to Stream - financial flexibility to instantly access your wages before pay day. Free on-site parking after qualifying period Carlisle Rewards - discounts, rewards, benefits and vouchers Employee Assistance Programme Refer-a-Friend scheme - with unlimited referrals Staff events and social functions Full induction, ongoing training, and genuine career development Exclusive discounts at local bars and restaurantsJoin a growing market-leading brand of support services to work with the UK's largest brands such as Jaguar Land Rover, Tesco, BBC, and many more. Our Events' division partners with some of the country's most iconic sporting and entertainment venues such as Tottenham Hotspur, Cheltenham Racecourse, Manchester United and more.Carlisle currently employees over 6,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.Our market leading approach to self-delivery without the use of sub-contractors opens up numerous work opportunities for staff members across the entire organisations, allowing them to explore different roles and sectors. The past year has seen an impressive 58% of newly created salaried roles fulfilled by internal candidates, facilitating unrivalled progression and career growth.Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability. (C) OpenStreetMap contributors Events Security Officer (Part Time) Salary £13.80 - £14.80 Frequency Hourly Job Reference EVENTH-EVEMCCC/SIA Contract Type Temporary/Casual Closing Date No expiry date Job Category Events Security Business Unit Events North Location Manchester, United Kingdom Posted on 14 April, 2026 Spread the word Jobs in the same category
May 07, 2026
Full time
# Events Security Officer (Part Time) Job IntroductionEvent Security Officer - Manchester Central Convention Complex You will be working for our client at their world class venue, the Manchester Central Convention Complex. We are seeking high calibre personnel who will set the standard of a 5-star service to our client, staff and stakeholders of the venue. Candidates will actively demonstrate the core values of Carlisle and Manchester Central's partnership to truly provide an experience, like no other. This can only be achieved through our team's dedication and commitment to provide world class customer service, each and every event.Manchester Central's flexible spaces provide the perfect platform for events of all shapes, sizes and formats; from team conferences and training seminars to business expos, sporting events and gala dinners.Carlisle Events is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than thirty years. We are seeking well-presented, articulate, reliable SIA licensed Security Professionals to work with us to deliver an exceptional service and safe environment at this leading venue. Job OverviewAs part of our Events team you will play a key part in enhancing the customer experience for event days at our clients' prestigious venue. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service. You will have the opportunity to work at the wide variety of events held in this impressively transformed 10,000 square feet old railway station building throughout the year - events at Manchester Central Convention Complex take place seven days a week, meaning we are able to offer a variety of early, daytime and late shifts at varying lengths as well as other opportunities across the region, including other Events' venues such as Exhibition Centre Liverpool, Anfield Stadium, Elland Road, Accu Stadium, M&S Bank Arena, Turf Moor, Old Trafford and other Security clients' such as Tesco, MAPP, Northern, Metrolink, WYCA, Transpennine Express and more!Developing exceptional people is at the heart of everything we do. Our team members are empowered, supported, incentivised and offered clear career paths to help them reach their full potential. As a result, they benefit from a fulfilling career and achieve optimal job satisfaction. We are able to offer excellent progression opportunities with Team Leader and Supervisory roles here on site, as well as a range of other opportunities across our Events' portfolio. This is backed up by support from our in-house Learning and Development team who offer a variety of funded training courses and development opportunities on-site. RequirementsAs an Event Security Officer you will be helping in all manner of ways including, but not limited to: Provide general guidance to the public and monitoring crowds Conducting searching upon ingress, using both physical techniques and utilizing our client's access control screening technology. Supporting the venue adhere to its licensing conditions Monitoring live event spaces, patrolling and controlling access into certain areasThe Ideal Candidate is flexible and reliable possess a valid SIA license, Door Supervisor-level minimum has excellent communication skills and an aptitude for working with the public has a friendly, approachable and professional manner has previous experience in stewarding, security or customer care is willing to undertake our in-house training programmes is based in the Manchester area Benefits A competitive hourly rate, paid monthly. Discounted Health & Wellbeing Plans. Access to Stream - financial flexibility to instantly access your wages before pay day. Free on-site parking after qualifying period Carlisle Rewards - discounts, rewards, benefits and vouchers Employee Assistance Programme Refer-a-Friend scheme - with unlimited referrals Staff events and social functions Full induction, ongoing training, and genuine career development Exclusive discounts at local bars and restaurantsJoin a growing market-leading brand of support services to work with the UK's largest brands such as Jaguar Land Rover, Tesco, BBC, and many more. Our Events' division partners with some of the country's most iconic sporting and entertainment venues such as Tottenham Hotspur, Cheltenham Racecourse, Manchester United and more.Carlisle currently employees over 6,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.Our market leading approach to self-delivery without the use of sub-contractors opens up numerous work opportunities for staff members across the entire organisations, allowing them to explore different roles and sectors. The past year has seen an impressive 58% of newly created salaried roles fulfilled by internal candidates, facilitating unrivalled progression and career growth.Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability. (C) OpenStreetMap contributors Events Security Officer (Part Time) Salary £13.80 - £14.80 Frequency Hourly Job Reference EVENTH-EVEMCCC/SIA Contract Type Temporary/Casual Closing Date No expiry date Job Category Events Security Business Unit Events North Location Manchester, United Kingdom Posted on 14 April, 2026 Spread the word Jobs in the same category
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting of House Supervisor page is loaded Front of House Supervisorlocations: Hard Rock Cafe Piccadilly Circus London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R636Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests. PEOPLE: Continuously provides Employees with verbal recognition, direction and support Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen Mentors new Employees by presenting them with information about their job and the company Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards Ensure Employees follow safety, sanitation and security procedures Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance Greets Employees as they begin their shift to promote an atmosphere Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard Performs Employees' tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards GUEST EXPERIENCE: Performs 100% table visits to ensure guest satisfaction Greets all guests and models the use of 10-5-First and Last Resolves guest complaints with MOD Listen's to guests requests and needs and communicates to the Management team Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience Observes Employees' while they work to ensure adherence to policy and positive guest experience Performs Employees' tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience SALES: Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team PROFITS: Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager Observes food prep by watching Employees' portion, cook, and heat items to ensure correctness of recipe, temperature and quality Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp) Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely MINIMUM REQUIREMENTS: Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.) Proficiency in and can demonstrate Menu/Beverage/Retail knowledge Food/Alcohol Certifications up to date High school diploma or equivalency required Minimum of 1-2 year hospitality industry experience preferred
May 07, 2026
Full time
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting of House Supervisor page is loaded Front of House Supervisorlocations: Hard Rock Cafe Piccadilly Circus London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R636Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting all Departments, including the Line, Prep, Dish, Receiving, Inside Expo, Outside Expo, Bar, Servers, Hosts, Bussers, Retail and Sales/Banquets. The Cafe Supervisor communicates with the Managers on a daily basis, reviews the daily functions and events, validates the execution of Hard Rock recipes, validates the execution of steps of service and ensures ticket times are adhered to, while coaching the overall delivery of an amplified experience in order to create Raving Fans of our Guests. PEOPLE: Continuously provides Employees with verbal recognition, direction and support Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen Mentors new Employees by presenting them with information about their job and the company Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards Ensure Employees follow safety, sanitation and security procedures Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance Greets Employees as they begin their shift to promote an atmosphere Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard Performs Employees' tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards GUEST EXPERIENCE: Performs 100% table visits to ensure guest satisfaction Greets all guests and models the use of 10-5-First and Last Resolves guest complaints with MOD Listen's to guests requests and needs and communicates to the Management team Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience Observes Employees' while they work to ensure adherence to policy and positive guest experience Performs Employees' tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience SALES: Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team PROFITS: Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager Observes food prep by watching Employees' portion, cook, and heat items to ensure correctness of recipe, temperature and quality Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp) Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely MINIMUM REQUIREMENTS: Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.) Proficiency in and can demonstrate Menu/Beverage/Retail knowledge Food/Alcohol Certifications up to date High school diploma or equivalency required Minimum of 1-2 year hospitality industry experience preferred
REED/LTA are currently seeking a dedicated Site Supervisor for a local primary school. This role offers flexible working patterns and the option to include cleaning duties for the right candidate. This is an excellent opportunity for someone who is looking for a split shift role and enjoys ensuring the safety and maintenance of school facilities. The hours for the role will be 25-30 hours per week. The pay per hour would be £16.35 an hour. Day-to-day of the role: Oversee the general maintenance and security of the school premises. Perform opening duties at 6:30 am and closing duties at 6:00 pm, ensuring the site is secure. Conduct regular site inspections and coordinate necessary maintenance work. Manage cleaning duties if opted for the combined role. Work closely with other team members to ensure smooth operation of the school facilities. Ensure compliance with health and safety regulations. Required Skills & Qualifications: Experience in facility management or a similar supervisory role. Ability to work early mornings and/or evenings as required. Strong organisational and communication skills. A proactive approach and the ability to work independently. Commitment to maintaining high standards of cleanliness and safety. Benefits: Flexible working hours with the option to work additional hours. Supportive and friendly working environment. Opportunities for professional development. If you are interested in the Site Supervisor position, please submit your CV.
May 07, 2026
Seasonal
REED/LTA are currently seeking a dedicated Site Supervisor for a local primary school. This role offers flexible working patterns and the option to include cleaning duties for the right candidate. This is an excellent opportunity for someone who is looking for a split shift role and enjoys ensuring the safety and maintenance of school facilities. The hours for the role will be 25-30 hours per week. The pay per hour would be £16.35 an hour. Day-to-day of the role: Oversee the general maintenance and security of the school premises. Perform opening duties at 6:30 am and closing duties at 6:00 pm, ensuring the site is secure. Conduct regular site inspections and coordinate necessary maintenance work. Manage cleaning duties if opted for the combined role. Work closely with other team members to ensure smooth operation of the school facilities. Ensure compliance with health and safety regulations. Required Skills & Qualifications: Experience in facility management or a similar supervisory role. Ability to work early mornings and/or evenings as required. Strong organisational and communication skills. A proactive approach and the ability to work independently. Commitment to maintaining high standards of cleanliness and safety. Benefits: Flexible working hours with the option to work additional hours. Supportive and friendly working environment. Opportunities for professional development. If you are interested in the Site Supervisor position, please submit your CV.
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
May 07, 2026
Full time
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
DIRECT CLEANING SERVICES SW LIMITED
Trowbridge, Wiltshire
Direct Cleaning Services, We are looking to recruit a suitable operative to work as a cleaning supervisor at St Augustines School. The position is 12.5hrs per week working around 5.00am-7.30am Monday - Friday term time only with at least 2 weeks deep cleaning in the summer holidays. The duties will be daily cleaning of a school environment, overseeing the cleaning, reporting absences and overtime a click apply for full job details
May 07, 2026
Full time
Direct Cleaning Services, We are looking to recruit a suitable operative to work as a cleaning supervisor at St Augustines School. The position is 12.5hrs per week working around 5.00am-7.30am Monday - Friday term time only with at least 2 weeks deep cleaning in the summer holidays. The duties will be daily cleaning of a school environment, overseeing the cleaning, reporting absences and overtime a click apply for full job details
Working Hours Monday to Friday 4:00 PM - 7:00 PM Total: 15 hours per week Good if you're looking for an evening/second job or something flexible. Pay £15.86 per hour About £237.90 per week Paid monthly That's a solid hourly rate for a cleaning role, especially part-time. Location Halifax Your Responsibilities You're not just cleaning - this is a supervisory position, meaning: Overseeing a team of cleaners Making sure standards are met Cleaning key areas: Showroom Toilets Offices Kitchen So expect a mix of hands on work + managing people. About Britsafe 30+ years in the industry Based in York 24/7 control room support Emphasis on accurate pay tracking (you can check it online) Pros High hourly rate for the hours required Short, predictable shifts Supervisory experience (good for CV) Pay transparency system Applicants must have at least one years experience cleaning in a Commercial/Industrial setting
May 07, 2026
Full time
Working Hours Monday to Friday 4:00 PM - 7:00 PM Total: 15 hours per week Good if you're looking for an evening/second job or something flexible. Pay £15.86 per hour About £237.90 per week Paid monthly That's a solid hourly rate for a cleaning role, especially part-time. Location Halifax Your Responsibilities You're not just cleaning - this is a supervisory position, meaning: Overseeing a team of cleaners Making sure standards are met Cleaning key areas: Showroom Toilets Offices Kitchen So expect a mix of hands on work + managing people. About Britsafe 30+ years in the industry Based in York 24/7 control room support Emphasis on accurate pay tracking (you can check it online) Pros High hourly rate for the hours required Short, predictable shifts Supervisory experience (good for CV) Pay transparency system Applicants must have at least one years experience cleaning in a Commercial/Industrial setting
About The Role We're recruiting for a Cleaning Manager to join our passionate and driven Cleaning team. You'll oversee all cleaning and associated duties carried out by all those that you are responsible supervising. Key Responsibilities Overseeing and assisting with the cleaning of the floors, communal areas, stairwells, and washrooms (plus other ad hoc areas). Managing staff rotas, holiday requests, site audits and recruiting new employees where required. Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site. Involvement with investigation matters such as personal accidents or potential disciplinary investigations. Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders as required in line with agreed site budgets. Ideal Candidate Criteria You must have right to work in the UK. Previous experience as a Manager or Supervisor in cleaning or a similar field is desirable Experience in staffing, rotas, training, and basic HR compliance. Excellent customer service skills. Able to work to deadlines and prioritise as well as being flexible with working hours and days. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
May 07, 2026
Full time
About The Role We're recruiting for a Cleaning Manager to join our passionate and driven Cleaning team. You'll oversee all cleaning and associated duties carried out by all those that you are responsible supervising. Key Responsibilities Overseeing and assisting with the cleaning of the floors, communal areas, stairwells, and washrooms (plus other ad hoc areas). Managing staff rotas, holiday requests, site audits and recruiting new employees where required. Identify any training needs on-site, conduct the training where possible and keep appropriate records of training completed on-site. Involvement with investigation matters such as personal accidents or potential disciplinary investigations. Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders as required in line with agreed site budgets. Ideal Candidate Criteria You must have right to work in the UK. Previous experience as a Manager or Supervisor in cleaning or a similar field is desirable Experience in staffing, rotas, training, and basic HR compliance. Excellent customer service skills. Able to work to deadlines and prioritise as well as being flexible with working hours and days. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
We're currently recruiting a dedicated Cleaning Supervisor to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37.5 hours per week. As a Cleaning Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Please note: This role is contracted to 49.2 weeks per year Are you willing to learn new skills? Here's what you need to know before applying with Compass Group UK&I: Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Assisting with weekly bookwork and any other duties that are necessary Producing weekly rotas following the manager's guidelines Placing orders for stock to maintain the correct stock levels Delegating where necessary and ensuring the team are proactive at all times Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Cleaning Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/2904/(phone number removed)/(phone number removed)/BU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
May 06, 2026
Full time
We're currently recruiting a dedicated Cleaning Supervisor to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 37.5 hours per week. As a Cleaning Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Please note: This role is contracted to 49.2 weeks per year Are you willing to learn new skills? Here's what you need to know before applying with Compass Group UK&I: Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Assisting with weekly bookwork and any other duties that are necessary Producing weekly rotas following the manager's guidelines Placing orders for stock to maintain the correct stock levels Delegating where necessary and ensuring the team are proactive at all times Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Cleaning Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Job Reference: com/2904/(phone number removed)/(phone number removed)/BU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
May 06, 2026
Full time
Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements. You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions. All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based. Ensuring team are being coached to deliver key targets linked to the department - e.g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc. Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests. Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. Ensuring any guest feedback is captured. Monitors NPS and takes action where possible on guest feedback. Coach and develop the team to ensure departmental plans are met. Be a champion of the Butlin's Values and Leadership Behaviours. Ensure we always have a focus on RPRPRT in the way we rota team. Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively. Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. Be the front facing, operational delivery responsible person - turning audits and observations into action. Role Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points: 1. Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility. 2. Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times. 3. Bay Replenishment & Food Quality Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests. 4. Coaching & Developing the Team Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow. Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role: 1. Coaching & Developing the Team Support team members in delivering exceptional guest experience across all Bars & Shops locations. Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards. Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge. Create a motivating, supportive environment where team members feel confident to engage guests and drive results. 2. Driving Sales & Spend Per Head Actively drive revenue by supporting the team to maximise Spend Per Head through: B-Serve: Encouraging efficient ordering and guest confidence using the platform. Team behaviours: Coaching strong suggestive selling and product recommendations. RPRPRT: Reinforcing the "Right Product, Right Place, Right Time" philosophy to ensure guests always have access to what they want, when they want it. Celebrate sales successes and share best practice to help the team continually improve. 3. Reducing Queues & Dynamic Deployment Monitor guest flow and proactively move team members to where they are needed most. Reduce queues by adjusting roles on the spot, or repositioning team during peak times. Ensure guests experience minimal waiting and consistent, high-quality service. Support an agile, guest led way of working where the team responds quickly to changing demands. 4. Good Stock Practices Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking. Support accurate stock rotation, waste reduction, and compliance with stock handling procedures. Work with venue leadership to monitor variances and reinforce good habits with the team. 5. Operating in Line with Brand Standards Ensure venues are opened, operated, and closed following Butlin's brand standards and operational procedures. Maintain a safe, clean, well-presented environment at all times. Support the team in delivering consistent product quality, accurate transactions, and great guest interactions. Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness. Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role: 1. Championing Food Safety Lead by example in consistently applying food safety and hygiene standards. Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles. Support compliance checks throughout service, swiftly acting on any issues. Foster a culture where food safety is understood, valued, and upheld by every team member. 2. Delivering a Warm, Welcoming Dining Experience Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal. Create a relaxed, family friendly environment where guests feel supported and well looked after. Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset. Demonstrate exceptional service behaviours for the team to model. 3. Coaching & Developing the Team Provide on shift coaching to support effective floor management, guest interaction, and service flow. Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service. Support new team members with structured introductions to service standards and guest service expectations. Encourage a culture of continuous improvement, confidence, and positivity. 4 . click apply for full job details
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
May 06, 2026
Full time
About The Job An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are: Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements. Lead staff training sessions to ensure staff knowledge of products and treatments are coordinating with Spa Brands. Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary. Monitor the performance of Spa GSE, supervising, disciplining, and guiding employees as needed. Conduct monthly performance reviews for GSE based on established KPIs, tracking their performance, and providing feedback. Conduct daily briefings with GSE and therapist teams. About you The ideal candidate for this position will have the following experience and qualifications: Problem solving abilities. Leadership and team management skills Creativity A Detail orientated approach. Project Management Skills About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: Supportive and inclusive work environment Access to Learning & Development programmes and clear career pathways Opportunities for internal mobility within our global network Colleague discounts on food, beverage, and hotel stays worldwide Health care and insurance benefits Locally competitive salary and incentive structure Dry Cleaning of uniform or Business attire Meals on Duty Employee Assistance Program Wellness Benefits - Chiropodist, Flu Jabs, and more!
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
May 06, 2026
Full time
Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way? Apply now! We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London. The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary. Role Security Officer Pay Rate: £14.85 per hour Shift Pattern: Monday - Friday 09:00 - 21:00 Location: London W1S 1JD Role Requirements: SIA License Benefits Cycle to work salary sacrifice scheme Company Pension scheme Life Assurance benefits Progression, training, and development opportunities Discounted gym membership Discounts at major retailers and travel suppliers Restaurant and Supermarket vouchers Cinema tickets Access to 24/7 free Employee Assistance programme Must have Valid SIA licence Good customer service and communication skills Proven work experience as a Security Officer (min 1 year) Professional attitude and appearance Have an ability to deliver succinct and clear verbal and written reports where necessary. Ability to be resourceful and proactive when issues arise Excellent organizational skills Experience within a Corporate Security (min 1 year) Surveillance skills and detail orientation 5-year checkable work history IT literate- Ability to operate detecting systems and emergency equipment Main Duties Act as a point of contact and information centre to staff and visitors. Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email. Report any issues to the supervisor or duty manager Always conduct yourself in a professional manner Respond to emergencies Deal with conflict in an appropriate manner if required Write up incidents to the standard expected by Management Carry out ID checks Be vigilant to the Health and Safety risks Work on own initiative Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members. We are an equal opportunity employer and comply with all relevant laws and regulations and do not discriminate on any protected characteristic including race, colour, religion, gender, gender identity or expression, age, disability, or any other characteristic protected by law. We respect diversity and foster an inclusive workplace where every individual is valued.
Join a growing, family-run business as a Driver delivering essential linen services across London. Enjoy competitive pay, overtime, flexible shifts and real progression opportunities. DriverBedfordshire and surrounding areas, including London, Northampton and Milton Keynes Full-time, permanent (40 hours per week with regular overtime) Starting from £13.50 per hour + overtime Please Note: Applicants must be authorised to work in the UK Established in 1998, our client is a trusted, family-run commercial laundry business serving customers across Bedford, Milton Keynes, Luton, and London. With a reputation for friendly, professional service, they provide high-quality linen hire and laundry solutions for various businesses. Their tight-knit, supportive team takes pride in delivering reliable, efficient service. If you're looking to join a welcoming environment where your efforts truly matter, this is the role for you. The Role This is a hands-on driving role involving the collection and delivery of laundry and linen using Luton tail lift vans and Ford Transit vehicles. You'll play a vital role in ensuring timely, professional service while supporting warehouse and laundry operations when required. Key Responsibilities: Drive Luton tail lift vans and Ford Transit vehicles safely and efficiently Deliver and collect laundry and linen across London and surrounding areas Lifting and handling of hamper bags and the use of wheeled cages on a tail lift Possible work with in the laundry (laundry duties under instruction of the person in charge) Maintain cleanliness and hygiene in vehicles and work areas Follow all driving, health, safety, and hygiene regulations Support teammates to ensure smooth and timely service delivery Benefits: Friendly, family-run working environment Free on-site parking 4-week paid trial period to ensure the role is right for you Flexible shift patterns supporting work-life balance Full training provided Regular overtime with a growing emergency service Genuine progression into a Transport Manager position The Ideal Candidate Our client is seeking a reliable, physically fit, and motivated Driver who takes pride in their work and enjoys being part of a team. About you: Full UK driving licence (essential) Experience driving a Luton van or similar (preferred) Able to carry out physical tasks - lifting and handling involved Confident English speaker Reliable, punctual, and hardworking Strong teamwork and communication skills Basic understanding of health and safety practices Opportunity to progress to Driver/supervisor and then to Transport manager How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Utilities Driver, Laundry Assistant, Laundry Operative, Linen Service Technician, Laundry Attendant, Dry Cleaning Operative, Linen Room Supervisor, Housekeeping Assistant, Laundry Team Member
May 06, 2026
Full time
Join a growing, family-run business as a Driver delivering essential linen services across London. Enjoy competitive pay, overtime, flexible shifts and real progression opportunities. DriverBedfordshire and surrounding areas, including London, Northampton and Milton Keynes Full-time, permanent (40 hours per week with regular overtime) Starting from £13.50 per hour + overtime Please Note: Applicants must be authorised to work in the UK Established in 1998, our client is a trusted, family-run commercial laundry business serving customers across Bedford, Milton Keynes, Luton, and London. With a reputation for friendly, professional service, they provide high-quality linen hire and laundry solutions for various businesses. Their tight-knit, supportive team takes pride in delivering reliable, efficient service. If you're looking to join a welcoming environment where your efforts truly matter, this is the role for you. The Role This is a hands-on driving role involving the collection and delivery of laundry and linen using Luton tail lift vans and Ford Transit vehicles. You'll play a vital role in ensuring timely, professional service while supporting warehouse and laundry operations when required. Key Responsibilities: Drive Luton tail lift vans and Ford Transit vehicles safely and efficiently Deliver and collect laundry and linen across London and surrounding areas Lifting and handling of hamper bags and the use of wheeled cages on a tail lift Possible work with in the laundry (laundry duties under instruction of the person in charge) Maintain cleanliness and hygiene in vehicles and work areas Follow all driving, health, safety, and hygiene regulations Support teammates to ensure smooth and timely service delivery Benefits: Friendly, family-run working environment Free on-site parking 4-week paid trial period to ensure the role is right for you Flexible shift patterns supporting work-life balance Full training provided Regular overtime with a growing emergency service Genuine progression into a Transport Manager position The Ideal Candidate Our client is seeking a reliable, physically fit, and motivated Driver who takes pride in their work and enjoys being part of a team. About you: Full UK driving licence (essential) Experience driving a Luton van or similar (preferred) Able to carry out physical tasks - lifting and handling involved Confident English speaker Reliable, punctual, and hardworking Strong teamwork and communication skills Basic understanding of health and safety practices Opportunity to progress to Driver/supervisor and then to Transport manager How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Utilities Driver, Laundry Assistant, Laundry Operative, Linen Service Technician, Laundry Attendant, Dry Cleaning Operative, Linen Room Supervisor, Housekeeping Assistant, Laundry Team Member
We're currently recruiting a dedicated Facilities Supervisor to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Facilities Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Full-time (Days) Sun: Full-time (Days) Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: To be polite, professional and friendly at all times with customers, clients and colleagues Providing a warm and informative welcome to Cadent employees and introducing them to the area and its facilities You will be extremely customer focused and be able to deal with enquiries and queries in a proactive and efficient manner, ensuring guest satisfaction at all times You will be supervising the cleaning team and ensuring high standards of cleaning and processes are followed Detail-oriented and able to forecast what will be needed for the weeks ahead You will demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations Answers questions regarding the site FM services Directly works with all on site teams for consistent service and addressing issues To assist in all additional support services where applicable if correct training has been provided and verified, liaising with customer liaison team Our ideal Site Facilities Supervisor will: Is passionate about delivering excellent customer service and support services to our clients and customers Acts with honesty and integrity Creative and experimental in order to introduce new ideas to prospective clients Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English High expectations for quality and an eye for detail High standard of personal presentation Ability to manage multiple projects and work assignments Ability to accomplish projects with little supervision Takes the opportunity to continuously learn and grow Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com R/STC Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
May 06, 2026
Full time
We're currently recruiting a dedicated Facilities Supervisor to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week. As a Facilities Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Full-time (Days) Sun: Full-time (Days) Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: To be polite, professional and friendly at all times with customers, clients and colleagues Providing a warm and informative welcome to Cadent employees and introducing them to the area and its facilities You will be extremely customer focused and be able to deal with enquiries and queries in a proactive and efficient manner, ensuring guest satisfaction at all times You will be supervising the cleaning team and ensuring high standards of cleaning and processes are followed Detail-oriented and able to forecast what will be needed for the weeks ahead You will demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations Answers questions regarding the site FM services Directly works with all on site teams for consistent service and addressing issues To assist in all additional support services where applicable if correct training has been provided and verified, liaising with customer liaison team Our ideal Site Facilities Supervisor will: Is passionate about delivering excellent customer service and support services to our clients and customers Acts with honesty and integrity Creative and experimental in order to introduce new ideas to prospective clients Exceptional interpersonal skills both in person and by phone, with high professionalism and excellent written and spoken English High expectations for quality and an eye for detail High standard of personal presentation Ability to manage multiple projects and work assignments Ability to accomplish projects with little supervision Takes the opportunity to continuously learn and grow Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com R/STC Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
