Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Data Science & Measurement Lead Because your new ideas are our way new ways of working. Evolve, your way. We are seeking a Data Science & Measurement Lead to manage and grow a team of data scientists responsible for building advanced analytics, predictive models, and measurement solutions across Primark. This is a hands on role requiring strong technical depth in Databricks, Apache Spark, and SQL. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. This role is a hybrid opportunity, offering 1-2 days Working from home. What You'll Do as a Data Science & Measurement Lead We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Lead a data science team to deliver machine learning models, experimentation frameworks, and measurement solutions that drive measurable business impact. Design, build, and deploy end to end ML pipelines and workflows using Databricks, Spark, Python, SQL, and PySpark. Ensure robust operationalisation of models through scalable, reliable data pipelines and production ready ML systems. Partner closely with engineering teams to optimise distributed compute workloads and uphold data quality, monitoring, and governance standards. Establish and drive best practices in model reproducibility, experiment tracking, and end to end ML lifecycle management. Act as a trusted advisor by sharing deep technical expertise, developing team capability, and managing complex delivery plans. Leverage strong retail domain experience-ideally within apparel or grocery-to translate business needs into effective data driven solutions. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Extensive hands on experience with Databricks, Apache Spark, advanced SQL, and cloud based lakehouse architectures (Azure, AWS, or GCP), with a strong foundation in statistical modelling and machine learning techniques. Proven ability to deliver measurable commercial value through retail focused data science use cases such as demand forecasting, pricing and promotion effectiveness, allocation, stock optimisation, and waste or shrink reduction. Strong experience in experimental design and causal inference (e.g., A/B testing, quasi experiments), with a clear focus on quantifying incremental value and ensuring insights translate into action. Demonstrated experience taking models from prototype to production, establishing clear success metrics, monitoring, governance, and driving adoption across commercial and operational teams. Ability to shape and prioritise the data science roadmap by balancing business value, data readiness, and delivery risk; applies sound commercial judgement informed by market and industry trends. Proven people leader with experience mentoring and developing high performing data science teams; communicates complex technical concepts clearly to non technical stakeholders and acts as a trusted advisor to the business. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7582
Apr 26, 2026
Full time
Data Science & Measurement Lead Because your new ideas are our way new ways of working. Evolve, your way. We are seeking a Data Science & Measurement Lead to manage and grow a team of data scientists responsible for building advanced analytics, predictive models, and measurement solutions across Primark. This is a hands on role requiring strong technical depth in Databricks, Apache Spark, and SQL. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. This role is a hybrid opportunity, offering 1-2 days Working from home. What You'll Do as a Data Science & Measurement Lead We want you to feel challenged and inspired. Here, you'll develop your skills across a range of responsibilities: Lead a data science team to deliver machine learning models, experimentation frameworks, and measurement solutions that drive measurable business impact. Design, build, and deploy end to end ML pipelines and workflows using Databricks, Spark, Python, SQL, and PySpark. Ensure robust operationalisation of models through scalable, reliable data pipelines and production ready ML systems. Partner closely with engineering teams to optimise distributed compute workloads and uphold data quality, monitoring, and governance standards. Establish and drive best practices in model reproducibility, experiment tracking, and end to end ML lifecycle management. Act as a trusted advisor by sharing deep technical expertise, developing team capability, and managing complex delivery plans. Leverage strong retail domain experience-ideally within apparel or grocery-to translate business needs into effective data driven solutions. What You'll Bring Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular: Extensive hands on experience with Databricks, Apache Spark, advanced SQL, and cloud based lakehouse architectures (Azure, AWS, or GCP), with a strong foundation in statistical modelling and machine learning techniques. Proven ability to deliver measurable commercial value through retail focused data science use cases such as demand forecasting, pricing and promotion effectiveness, allocation, stock optimisation, and waste or shrink reduction. Strong experience in experimental design and causal inference (e.g., A/B testing, quasi experiments), with a clear focus on quantifying incremental value and ensuring insights translate into action. Demonstrated experience taking models from prototype to production, establishing clear success metrics, monitoring, governance, and driving adoption across commercial and operational teams. Ability to shape and prioritise the data science roadmap by balancing business value, data readiness, and delivery risk; applies sound commercial judgement informed by market and industry trends. Proven people leader with experience mentoring and developing high performing data science teams; communicates complex technical concepts clearly to non technical stakeholders and acts as a trusted advisor to the business. Does this sound like you? Great, because we can't wait to see what you'll bring. You'll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we're excited about our future - and we're excited to develop yours. About Primark At Primark, people matter. They're the beating heart of our business and the reason we've grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together. If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist. All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss. Our fashion isn't one size fits all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. REQ ID: JR-7582
What does Nodes & Links do? Did you know that an ancient Roman Aqueduct initially cost 12 million sesterces but ended up costing more than 30 million? Big projects have always been problematic to humanity - we want to fix that. We are developing an AI first SaaS platform to help people who deal with very large projects. If someone is building a nuclear plant or a data center, they need a special kind of software to organize and prioritize their work. That's us. Recognized by TechNation, Construction Tech Review, and Amazon as industry leaders, we're part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. Our global clients include Intel, AECOM, and BAM, and we've raised $30M to date from top VC funds. This is a great opportunity to join an ambitious deep tech start up in a dynamic and mission driven environment, driving our growth from a start up to a scale up You will also be helping to solve one of the oldest problems of mankind and potentially save the economy billions - not bad right? What will you do in the role? We are looking for a Solutions Engineer (1-3 years' experience) to support our Enterprise Account Executives across EMEA throughout the sales cycle and beyond. This is a high impact, customer facing technical role sitting at the intersection of Sales, Customer Success, and Product. You will partner with Enterprise Account Executives during the pre sales process, deliver compelling technical demonstrations, own and technically oversee Proof of Concepts (PoCs), support onboarding and product adoption post sale, and act as the primary technical interface between customers and Nodes & Links. This role is ideal for someone early in their career who combines technical aptitude with strong communication skills and an interest in enterprise SaaS and construction technology. What you will do: Pre-Sales Support Partner with Enterprise Account Executives to qualify and progress opportunities Deliver tailored product demonstrations to enterprise stakeholders Translate customer challenges into technical use cases within the platform Support responses to technical questions during procurement processes Assist with RFPs and security/technical documentation Proof of Concept (PoC) Ownership Provide technical oversight for customer PoCs Support data ingestion and configuration Define and align success criteria with customers Ensure PoCs are delivered on time and aligned with commercial objectives Present PoC outcomes alongside Account Executives Post Sale & Adoption Support onboarding of new enterprise customers Deliver product training sessionsMonitor customer usage and identify adoption risks Proactively recommend improvements to maximise customer value Act as a trusted technical advisor Customer Support & Product Liaison Act as first technical point of contact for customer issues Troubleshoot and triage bugs or technical queries Escalate issues appropriately to Product/Engineering Translate customer feedback into structured internal insights Support continuous improvement of implementation processes Who you are 1-3 years in a technical customer facing role such as: Solutions Engineer Sales Engineer Technical Consultant Implementation Consultant Customer Success Engineer Experience working in a SaaS environment Experience delivering software demonstrations Exposure to enterprise customers Experience supporting onboarding or technical implementations We are also excited if you have: Experience in construction, infrastructure, project controls, or scheduling Familiarity with Primavera P6 or similar planning tools Understanding of project risk analysis or delay analysis Basic understanding of APIs or data integrations Experience supporting Proof of Concepts Skills & Competencies Technical Strong ability to understand and explain complex software Comfortable working with structured data Able to troubleshoot and diagnose technical issues Fast learner with new systems Commercial Understands how technical value links to commercial outcomes Able to support Account Executives in progressing deals Confident in presenting to senior stakeholders Communication Clear and structured communicator Able to simplify complex concepts Strong stakeholder management skills Personal Attributes Highly organised Proactive and accountable Customer centric mindset Comfortable in a fast growing, venture backed environment Location United Kingdom (Remote) Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Benefits Besides a competitive salary, we are also proud to support you with: Work with a team of rockstars. Yep - the team is that good Equity in Nodes & Links - we are all in this together One of the best health insurances out there (international coverage) ️ Remote work budget, to build your perfect set up (€500 year 1 + €100 year 2) Personal development budget, to keep growing (€1,000 pa) Enhanced pension/providence fund (6% company contribution) Annual trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2) Wedding/Civil Partnerships additional leave of 3 days on us ️
Apr 26, 2026
Full time
What does Nodes & Links do? Did you know that an ancient Roman Aqueduct initially cost 12 million sesterces but ended up costing more than 30 million? Big projects have always been problematic to humanity - we want to fix that. We are developing an AI first SaaS platform to help people who deal with very large projects. If someone is building a nuclear plant or a data center, they need a special kind of software to organize and prioritize their work. That's us. Recognized by TechNation, Construction Tech Review, and Amazon as industry leaders, we're part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. Our global clients include Intel, AECOM, and BAM, and we've raised $30M to date from top VC funds. This is a great opportunity to join an ambitious deep tech start up in a dynamic and mission driven environment, driving our growth from a start up to a scale up You will also be helping to solve one of the oldest problems of mankind and potentially save the economy billions - not bad right? What will you do in the role? We are looking for a Solutions Engineer (1-3 years' experience) to support our Enterprise Account Executives across EMEA throughout the sales cycle and beyond. This is a high impact, customer facing technical role sitting at the intersection of Sales, Customer Success, and Product. You will partner with Enterprise Account Executives during the pre sales process, deliver compelling technical demonstrations, own and technically oversee Proof of Concepts (PoCs), support onboarding and product adoption post sale, and act as the primary technical interface between customers and Nodes & Links. This role is ideal for someone early in their career who combines technical aptitude with strong communication skills and an interest in enterprise SaaS and construction technology. What you will do: Pre-Sales Support Partner with Enterprise Account Executives to qualify and progress opportunities Deliver tailored product demonstrations to enterprise stakeholders Translate customer challenges into technical use cases within the platform Support responses to technical questions during procurement processes Assist with RFPs and security/technical documentation Proof of Concept (PoC) Ownership Provide technical oversight for customer PoCs Support data ingestion and configuration Define and align success criteria with customers Ensure PoCs are delivered on time and aligned with commercial objectives Present PoC outcomes alongside Account Executives Post Sale & Adoption Support onboarding of new enterprise customers Deliver product training sessionsMonitor customer usage and identify adoption risks Proactively recommend improvements to maximise customer value Act as a trusted technical advisor Customer Support & Product Liaison Act as first technical point of contact for customer issues Troubleshoot and triage bugs or technical queries Escalate issues appropriately to Product/Engineering Translate customer feedback into structured internal insights Support continuous improvement of implementation processes Who you are 1-3 years in a technical customer facing role such as: Solutions Engineer Sales Engineer Technical Consultant Implementation Consultant Customer Success Engineer Experience working in a SaaS environment Experience delivering software demonstrations Exposure to enterprise customers Experience supporting onboarding or technical implementations We are also excited if you have: Experience in construction, infrastructure, project controls, or scheduling Familiarity with Primavera P6 or similar planning tools Understanding of project risk analysis or delay analysis Basic understanding of APIs or data integrations Experience supporting Proof of Concepts Skills & Competencies Technical Strong ability to understand and explain complex software Comfortable working with structured data Able to troubleshoot and diagnose technical issues Fast learner with new systems Commercial Understands how technical value links to commercial outcomes Able to support Account Executives in progressing deals Confident in presenting to senior stakeholders Communication Clear and structured communicator Able to simplify complex concepts Strong stakeholder management skills Personal Attributes Highly organised Proactive and accountable Customer centric mindset Comfortable in a fast growing, venture backed environment Location United Kingdom (Remote) Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Benefits Besides a competitive salary, we are also proud to support you with: Work with a team of rockstars. Yep - the team is that good Equity in Nodes & Links - we are all in this together One of the best health insurances out there (international coverage) ️ Remote work budget, to build your perfect set up (€500 year 1 + €100 year 2) Personal development budget, to keep growing (€1,000 pa) Enhanced pension/providence fund (6% company contribution) Annual trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2) Wedding/Civil Partnerships additional leave of 3 days on us ️
Service Architect - Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You'll be part of a collaborative consulting community that blends deep service management expertise with strong business insight-helping clients design services that truly work in the real world. Working across both public and private sector organisations, you'll play a key role in major transformation initiatives. You'll help shape how services are designed, structured, governed, and evolved-ensuring they deliver value from concept through to live operation. This is a service-level architecture role, focused on end-to-end service design and life cycle thinking-not detailed technical solution design or day-to-day delivery. What You'll Be Doing As a Service Architect, you'll work closely with clients and stakeholders, often Embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable-especially in complex, multi-supplier environments. Key responsibilities include: Understanding client business goals, operating environments, and drivers for change Designing and shaping end-to-end service models (people, process, technology, data, and suppliers) Supporting service transformation and Enterprise Service Management initiatives Aligning with governance frameworks and helping define effective service-level governance Providing assurance across service design, transition, and change to reduce risk Collaborating with architects, programme teams, change functions, and suppliers Contributing to capability growth and mentoring within the service architecture community What We're Looking For We're looking for consultants with strong service thinking and experience in complex environments. You don't need to meet every requirement, but you should demonstrate many of the following: Solid understanding of ITIL service management principles, applied pragmatically Experience designing or assuring services across the full service life cycle Ability to bring together people, process, technology, data, and suppliers into cohesive services Experience in transformation, service redesign, or multi-supplier environments (eg SIAM) Strong stakeholder engagement and communication skills, including senior leadership interaction Ability to provide constructive challenge and assurance Awareness of organisational change, adoption, and behavioural factors Understanding of how automation and AI-enabled capabilities can enhance service performance Additional Requirements Must hold, or be eligible for, National Security Vetting (SC clearance) Ready to Apply? If you're passionate about designing services that deliver real impact-and want to grow your career in a supportive, high-performing consulting environment-we'd love to hear from you.
Apr 26, 2026
Full time
Service Architect - Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You'll be part of a collaborative consulting community that blends deep service management expertise with strong business insight-helping clients design services that truly work in the real world. Working across both public and private sector organisations, you'll play a key role in major transformation initiatives. You'll help shape how services are designed, structured, governed, and evolved-ensuring they deliver value from concept through to live operation. This is a service-level architecture role, focused on end-to-end service design and life cycle thinking-not detailed technical solution design or day-to-day delivery. What You'll Be Doing As a Service Architect, you'll work closely with clients and stakeholders, often Embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable-especially in complex, multi-supplier environments. Key responsibilities include: Understanding client business goals, operating environments, and drivers for change Designing and shaping end-to-end service models (people, process, technology, data, and suppliers) Supporting service transformation and Enterprise Service Management initiatives Aligning with governance frameworks and helping define effective service-level governance Providing assurance across service design, transition, and change to reduce risk Collaborating with architects, programme teams, change functions, and suppliers Contributing to capability growth and mentoring within the service architecture community What We're Looking For We're looking for consultants with strong service thinking and experience in complex environments. You don't need to meet every requirement, but you should demonstrate many of the following: Solid understanding of ITIL service management principles, applied pragmatically Experience designing or assuring services across the full service life cycle Ability to bring together people, process, technology, data, and suppliers into cohesive services Experience in transformation, service redesign, or multi-supplier environments (eg SIAM) Strong stakeholder engagement and communication skills, including senior leadership interaction Ability to provide constructive challenge and assurance Awareness of organisational change, adoption, and behavioural factors Understanding of how automation and AI-enabled capabilities can enhance service performance Additional Requirements Must hold, or be eligible for, National Security Vetting (SC clearance) Ready to Apply? If you're passionate about designing services that deliver real impact-and want to grow your career in a supportive, high-performing consulting environment-we'd love to hear from you.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Lead Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 10+ years in SAP architecture and delivery Previous or current consulting experience a must Proven multi-module solution design experience Expert in S/4HANA adoption strategies and integration architecture Experience with master data governance and analytics platform design SAP certifications in relevant architecture or module areas Ability to identify AI-driven value levers within ERP transformations (e.g., predictive analytics, intelligent automation, process mining, GenAI-enabled user interaction). Experience incorporating AI capabilities into business cases and transformation roadmaps History of leading solution design for multi-module, large-scale ERP transformations Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc Integration expertise: SAP BTP, Integration Suite, middleware Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting Proven ability to define SAP target landscape & technical roadmap Ability to advise senior business stakeholders on architecture strategy Strong governance and quality assurance orientation Skilled at translating technical design into business outcomes Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Apr 26, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Lead Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 10+ years in SAP architecture and delivery Previous or current consulting experience a must Proven multi-module solution design experience Expert in S/4HANA adoption strategies and integration architecture Experience with master data governance and analytics platform design SAP certifications in relevant architecture or module areas Ability to identify AI-driven value levers within ERP transformations (e.g., predictive analytics, intelligent automation, process mining, GenAI-enabled user interaction). Experience incorporating AI capabilities into business cases and transformation roadmaps History of leading solution design for multi-module, large-scale ERP transformations Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc Integration expertise: SAP BTP, Integration Suite, middleware Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting Proven ability to define SAP target landscape & technical roadmap Ability to advise senior business stakeholders on architecture strategy Strong governance and quality assurance orientation Skilled at translating technical design into business outcomes Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Lead Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 10+ years in SAP architecture and delivery Previous or current consulting experience a must Proven multi-module solution design experience Expert in S/4HANA adoption strategies and integration architecture Experience with master data governance and analytics platform design SAP certifications in relevant architecture or module areas Ability to identify AI-driven value levers within ERP transformations (e.g., predictive analytics, intelligent automation, process mining, GenAI-enabled user interaction). Experience incorporating AI capabilities into business cases and transformation roadmaps History of leading solution design for multi-module, large-scale ERP transformations Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc Integration expertise: SAP BTP, Integration Suite, middleware Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting Proven ability to define SAP target landscape & technical roadmap Ability to advise senior business stakeholders on architecture strategy Strong governance and quality assurance orientation Skilled at translating technical design into business outcomes Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Apr 26, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. About BCG Platinion BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale. Practice Area BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group's existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design. We support our clients' total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion's interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations. What You'll Do We are seeking a Lead Solution Architect - SAP to lead the design, delivery, and technical roadmap of large-scale ERP transformations. The ideal candidate will have deep and broad expertise across multiple SAP modules, strong integration architecture skills, and proven experience defining SAP target landscapes that align with business strategy. Key Responsibilities SAP Roadmaps : Define and own the SAP technical and solution strategy, including S/4HANA adoption and phased rollouts. Solution Architecture : Design SAP target landscapes using a lean ERP core integrated with satellite SAP solutions. Module Breadth : Lead architectural decisions spanning multiple LoBs (e.g., Manufacturing, Sales, Supply Chain, Asset Management, Finance). Integration Leadership : Architect SAP integrations using SAP BTP, Integration Suite, and middleware; oversee data migration strategies. Analytics & Data : Define SAP data architecture including master data governance, BW/4HANA, DataSphere, and SAC reporting. Quality & Standards : Ensure designs follow SAP and industry best practices, embedding performance, security, and maintainability. Client Advisory : Partner with programme leadership to align SAP solution direction with business outcomes. What You'll Bring 10+ years in SAP architecture and delivery Previous or current consulting experience a must Proven multi-module solution design experience Expert in S/4HANA adoption strategies and integration architecture Experience with master data governance and analytics platform design SAP certifications in relevant architecture or module areas Ability to identify AI-driven value levers within ERP transformations (e.g., predictive analytics, intelligent automation, process mining, GenAI-enabled user interaction). Experience incorporating AI capabilities into business cases and transformation roadmaps History of leading solution design for multi-module, large-scale ERP transformations Deep knowledge across SAP LoBs: Manufacturing, Sales, Finance, Supply Chain, etc Integration expertise: SAP BTP, Integration Suite, middleware Data architecture expertise: MDG, BW/4HANA, DataSphere, SAC reporting Proven ability to define SAP target landscape & technical roadmap Ability to advise senior business stakeholders on architecture strategy Strong governance and quality assurance orientation Skilled at translating technical design into business outcomes Ability to work under pressure and willingness to travel to clients world-wide A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous Additional info Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Apr 25, 2026
Full time
Bolton We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy. Salary: Circa£60,000 depending on experience Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification and frequent travel to all sites across the UK Security Clearance: British Citizen or a Dual UK national with British citizenship/Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more . The opportunity: The main focus is the creation, execution and maintenance of a framework to identify and address risks associated with the devices which support MBDA's Building and Infrastructure across the UK. This will also include input into the wider group structures as and when required. The OT Risk Manager will act as the point of contact for all new, existing and legacy GIMS installations, providing advice, guidance and direction to address the multiple security risks associated with them. This includes liaising with cross business teams outside of FM, such as Cyber and InfoSec, IM and Product Cyber. The OT Risk Manager will oversee all change management activities related to the connectivity and digital interfaces of the relevant infrastructure, ensuring all change remains appropriate and complaint with policy; ensuring an evidenced position is constantly maintained by MBDA UK of continued compliance with all relevant standards which may be subject no-notice audits by MBDA Group, MOD and other customers. They will deliver technical security consultancy to the business including architecture and solution suitability to meet a complex suite of business requirements. They will create and update ISO 27001 compliant policies to specifically address the GIMS policy ensuring that all policies, processes, procedures and technical infrastructure remains compliant with MBDA UKs wider ISO 27001 ISMS as well as other certifications as appropriate. The OT Risk Manager will be a critical leader in any new infrastructure projects within MBDA UK and for reducing cyber risk to the business as part of a wider team. The OT Risk Manager will also coordinate all technical security testing within their allocated area of operations, as well as maintaining upward reporting to MBDA UK FM Director, UK Security Director and UK CISO on results and remediation progressions. They will proactively coordinate with the Principle Cyber and Information Security Advisor for all required assurance activity and evidence based reporting. They will work with FM and wider business stakeholders to create a network of Asset Owners and formally document the asset registers for their areas of operation. What we're looking for from you: CISSP, InfoSec/Cyber Degree or equivalent (Essential) Experience or relevant certifications in network security or industrial control system hardening (Essential) Knowledge of security surrounding systems enabling critical services within business (ICS/SCADA/BMS/BEMS) Comfortable with establishing and maintaining relationships with national security authorities, internal stakeholders and industry partners. Expert in security concepts for IT network architectures, applications, cloud services and hardening of operating systems within ICS and SCADA context. Ability to present risk balanced security solutions to complex problems and provide clear advice directly to key stakeholders at all levels Experience of managing and developing inexperienced IT/FM Engineers to maintain security Experience of system accreditation processes and documentation. Experience of security risk management Knowledge of business IT processes and associated approval systems Expert knowledge of modern hacking Tactics, Techniques and Procedures including impacts affecting GIMS/ICS/SCADA. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Overview The Account Director is responsible for leading the delivery of the Spark OOH offering, across their assigned clients. You will also be a critical support to the Business Director in delivering the agency development plan, cultivating a high-performing team, and pioneering a market-leading Publicis Media OOH product. As the Account Director, you will lead the direct reports in the day-to-day delivery of 'best-in-class OOH solutions, which are integrated, data-driven, technology-enabled and innovative. You will be accountable for continually motivating the team and developing their capability; ensuring output is consistently high quality, efficient, accurate and profitable. You will be responsible for the effective deployment and evolution of the 'Planning Framework'. Your responsibility will also include ensuring all working processes are compliant with Operations ways of working and Sparks SLAs. Working with the centralised Trading team and PMX, you will ensure contractual (i.e., PRFs) and commercial (i.e., spend direction/APEX) objectives are met for your Clients. The Account Director creates and implements business development plans for assigned 'Key Clients'. These plans must be aligned to the Spark Agency Development plan KPIs; as set out by your Business Director. Your remit will also include the day-to-day mobilisation of your team centred on the Spark vision; inspiring the agency so that all organic growth and new business opportunities are capitalised on. Responsibilities Own delivery of revenue, billing targets and strategic KPIs across allocated OOH clients Lead new business activity including pricing, submissions, propositions, presentations and client transitions Develop and execute SMART Key Client growth plans in partnership with senior stakeholders Translate client business strategies into high-impact OOH planning, buying and activation solutions Drive best-in-class OOH planning and buying, ensuring SLA, PRF and ECOS compliance Lead cross-functional collaboration (trading, activation, data, innovation, automation) to maximise ROI Build transformational media owner partnerships and agile trading strategies to unlock incremental growth Oversee resource planning, team workloads and delivery quality across all client briefs Champion automation, data, dynamic and APEX opportunities to improve performance and efficiency Ensure commercial governance: forecasting, financial accuracy, audits, guarantees and reporting Proactively manage senior client, planner, investment and media owner relationships Provide clear performance reporting, insights and recommendations to Business Director and leadership Lead and develop high-performing teams through coaching, training, appraisals and capability building Promote OOH effectiveness internally and externally through case studies, events and thought leadership Drive continuous improvement by sharing best practice across Publicis Media and evolving the OOH offer Qualifications Excellent OOH knowledge and broad experience in planning and buying, including the application of all industry and internal planning and administration tools e.g. Purl, Route, Planner, and Touchpoints. High level of knowledge and experience in the broad marketing and advertising landscape as well as being an expert in OOH. Strong understanding of digital media concepts, propositions and Posterscope digital services. Excellent negotiation skills to convert client challenges into solutions which deliver against commercial objectives and campaign KPIs. Strong project management skills to handle a high volume of work and allocate resources and work types in the most efficient and effective way. Excellent understanding of the business priorities and strategy to appreciate the impact of any emerging trends and technology to identify any specific business development opportunities. Resilient and able to handle conflict in a pressurised environment with an energised and enthusiastic approach and a high level of tenacity. Demonstrates a strong collaborative approach to sharing ideas and business intelligence which supports the overall performance of the function and the business. Excellent communication and presentation skills with the ability to influence a broad range of senior external and internal stakeholders. Excellent relationship builder, who can pro-actively build and maintain agency and client contacts and become a trusted advisor. Capable of managing the day-to-day working interactions with agency planners, Central Trading Team, Media Owner partners and Clients. Strong commercial skills to identify specific opportunities to develop organic business, maintain high-spending clients and convert new advertisers to OOH. Capable of managing brief pipelines, anticipating challenges and providing potential solutions. Strategic thinker demonstrating strong skills in presenting innovative thinking and solutions to clients. Strong leadership skills to manage, motivate and coach, with the ability to inspire a diverse group of people. Additional Information Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Apr 25, 2026
Full time
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Overview The Account Director is responsible for leading the delivery of the Spark OOH offering, across their assigned clients. You will also be a critical support to the Business Director in delivering the agency development plan, cultivating a high-performing team, and pioneering a market-leading Publicis Media OOH product. As the Account Director, you will lead the direct reports in the day-to-day delivery of 'best-in-class OOH solutions, which are integrated, data-driven, technology-enabled and innovative. You will be accountable for continually motivating the team and developing their capability; ensuring output is consistently high quality, efficient, accurate and profitable. You will be responsible for the effective deployment and evolution of the 'Planning Framework'. Your responsibility will also include ensuring all working processes are compliant with Operations ways of working and Sparks SLAs. Working with the centralised Trading team and PMX, you will ensure contractual (i.e., PRFs) and commercial (i.e., spend direction/APEX) objectives are met for your Clients. The Account Director creates and implements business development plans for assigned 'Key Clients'. These plans must be aligned to the Spark Agency Development plan KPIs; as set out by your Business Director. Your remit will also include the day-to-day mobilisation of your team centred on the Spark vision; inspiring the agency so that all organic growth and new business opportunities are capitalised on. Responsibilities Own delivery of revenue, billing targets and strategic KPIs across allocated OOH clients Lead new business activity including pricing, submissions, propositions, presentations and client transitions Develop and execute SMART Key Client growth plans in partnership with senior stakeholders Translate client business strategies into high-impact OOH planning, buying and activation solutions Drive best-in-class OOH planning and buying, ensuring SLA, PRF and ECOS compliance Lead cross-functional collaboration (trading, activation, data, innovation, automation) to maximise ROI Build transformational media owner partnerships and agile trading strategies to unlock incremental growth Oversee resource planning, team workloads and delivery quality across all client briefs Champion automation, data, dynamic and APEX opportunities to improve performance and efficiency Ensure commercial governance: forecasting, financial accuracy, audits, guarantees and reporting Proactively manage senior client, planner, investment and media owner relationships Provide clear performance reporting, insights and recommendations to Business Director and leadership Lead and develop high-performing teams through coaching, training, appraisals and capability building Promote OOH effectiveness internally and externally through case studies, events and thought leadership Drive continuous improvement by sharing best practice across Publicis Media and evolving the OOH offer Qualifications Excellent OOH knowledge and broad experience in planning and buying, including the application of all industry and internal planning and administration tools e.g. Purl, Route, Planner, and Touchpoints. High level of knowledge and experience in the broad marketing and advertising landscape as well as being an expert in OOH. Strong understanding of digital media concepts, propositions and Posterscope digital services. Excellent negotiation skills to convert client challenges into solutions which deliver against commercial objectives and campaign KPIs. Strong project management skills to handle a high volume of work and allocate resources and work types in the most efficient and effective way. Excellent understanding of the business priorities and strategy to appreciate the impact of any emerging trends and technology to identify any specific business development opportunities. Resilient and able to handle conflict in a pressurised environment with an energised and enthusiastic approach and a high level of tenacity. Demonstrates a strong collaborative approach to sharing ideas and business intelligence which supports the overall performance of the function and the business. Excellent communication and presentation skills with the ability to influence a broad range of senior external and internal stakeholders. Excellent relationship builder, who can pro-actively build and maintain agency and client contacts and become a trusted advisor. Capable of managing the day-to-day working interactions with agency planners, Central Trading Team, Media Owner partners and Clients. Strong commercial skills to identify specific opportunities to develop organic business, maintain high-spending clients and convert new advertisers to OOH. Capable of managing brief pipelines, anticipating challenges and providing potential solutions. Strategic thinker demonstrating strong skills in presenting innovative thinking and solutions to clients. Strong leadership skills to manage, motivate and coach, with the ability to inspire a diverse group of people. Additional Information Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
The Capital Markets Company GmbH
Edinburgh, Midlothian
Management Consultant - Non-Financial / Operational Risk UK - Edinburgh Non-Financial Risk (Enterprise Risk) Consultant - All Levels Location: Glasgow & Edinburgh (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Drive impactful change across enterprise risk, market abuse, and surveillance frameworks The Role Capco is looking for Management Consultants with expertise in Non-Financial Risk to join our growing FRRF capability. You'll work on a variety of projects for leading financial institutions, delivering risk transformation and advisory services across enterprise and operational risk. Acting as a trusted advisor, you will help shape the future of risk frameworks, controls, governance, and surveillance capabilities. What You'll Do Support risk transformation projects across enterprise and operational risk functions Document, assess, and enhance risk processes and controls across the first and second lines Contribute to market abuse and trade surveillance initiatives, including reviewing controls and detection scenarios Support the application of AI and model tuning techniques to improve surveillance effectiveness and reduce false positives Engage stakeholders across functions and levels to ensure collaborative delivery What We're Looking For Experience in enterprise or operational risk, ideally within financial services Understanding of market abuse regulation and trade surveillance frameworks Awareness or experience of AI/ML applications in risk or surveillance environments, including model tuning concepts Practical knowledge of documenting end-to-end processes and identifying risk/control gaps Effective communicator with ability to engage stakeholders at all levels Bonus Points For Experience in control testing, risk assurance, or remediation Exposure to surveillance tools (e.g., NICE Actimize, Nasdaq SMARTS, or similar) Ability to run workshops and drive stakeholder engagement Prior consultancy background in a risk-focused role Experience analysing frameworks to improve risk posture and control effectiveness Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Benefits We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders. Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Apr 25, 2026
Full time
Management Consultant - Non-Financial / Operational Risk UK - Edinburgh Non-Financial Risk (Enterprise Risk) Consultant - All Levels Location: Glasgow & Edinburgh (Hybrid) Practice Area: Finance, Risk, Regulatory & Financial Crime Type: Permanent Drive impactful change across enterprise risk, market abuse, and surveillance frameworks The Role Capco is looking for Management Consultants with expertise in Non-Financial Risk to join our growing FRRF capability. You'll work on a variety of projects for leading financial institutions, delivering risk transformation and advisory services across enterprise and operational risk. Acting as a trusted advisor, you will help shape the future of risk frameworks, controls, governance, and surveillance capabilities. What You'll Do Support risk transformation projects across enterprise and operational risk functions Document, assess, and enhance risk processes and controls across the first and second lines Contribute to market abuse and trade surveillance initiatives, including reviewing controls and detection scenarios Support the application of AI and model tuning techniques to improve surveillance effectiveness and reduce false positives Engage stakeholders across functions and levels to ensure collaborative delivery What We're Looking For Experience in enterprise or operational risk, ideally within financial services Understanding of market abuse regulation and trade surveillance frameworks Awareness or experience of AI/ML applications in risk or surveillance environments, including model tuning concepts Practical knowledge of documenting end-to-end processes and identifying risk/control gaps Effective communicator with ability to engage stakeholders at all levels Bonus Points For Experience in control testing, risk assurance, or remediation Exposure to surveillance tools (e.g., NICE Actimize, Nasdaq SMARTS, or similar) Ability to run workshops and drive stakeholder engagement Prior consultancy background in a risk-focused role Experience analysing frameworks to improve risk posture and control effectiveness Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Benefits We offer a competitive, people-first benefits package designed to support every aspect of your life: Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in house first aiders. Family Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Continuous Learning: Minimum 40 Hours of Training Annually plus a dedicated Business Coach from Day One. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
About The Role FDM is a global business and technology consultancy seeking a Transformation Delivery Lead to work for our client within the Financial Services sector. This is an initial 6 month contract with strong potential to extend. The role will be hybrid, requiring 2-3 days per week on site in Edinburgh. Our client is undertaking a major enterprise-wide lean agile transformation and is seeking a Transformation Delivery Lead to help shape, embed and accelerate new Ways of Working across value streams, platforms and functions. Responsibilities: Coach and support senior leaders, value stream leads and delivery teams to apply Agile-aligned Ways of Working effectively. Act as a trusted advisor on lean-agile behaviours, flow, decision-making and outcome-focused delivery. Design and deliver frameworks, playbooks, learning content and rituals that build organisational capability across teams. Bring operating model and Ways of Working designs to life through simple, user-centred processes. Facilitate workshops that translate strategy and TOM intent into practical workflows that colleagues can adopt. Provide guidance to programme leadership on sequencing, adoption, readiness and cross-stream dependencies. Support transition planning as teams migrate from project-centric to product/value-stream delivery models. Contribute to Lean Portfolio Management practices, flow optimisation and delivery excellence across teams. Use delivery data and metrics to improve predictability, transparency and decision-making. Define, refine and steward core standards and playbooks underpinning the organisation's Ways of Working. About You 7-10+ years' experience operating in lean agile environments within complex, regulated organisations. Demonstrated experience delivering enterprise-scale agile or product operating model transformations. Strong practical knowledge of Scrum, Kanban, Lean Portfolio Management and flow-based delivery. Highly skilled in coaching, influencing and constructively challenging senior stakeholders. Experienced in using Jira and Confluence to support scaled delivery transparency, governance and flow. Strong analytical mindset with comfort using delivery metrics and visual management tools. High emotional intelligence and the ability to read organisational readiness, resistance and fatigue. Comfortable working in ambiguity and guiding others through uncertainty. Calm, credible, pragmatic, and able to build trust quickly across teams and leadership groups. Strong written and verbal communication with a talent for simplifying complex concepts. About Us We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us: Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Apr 25, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a Transformation Delivery Lead to work for our client within the Financial Services sector. This is an initial 6 month contract with strong potential to extend. The role will be hybrid, requiring 2-3 days per week on site in Edinburgh. Our client is undertaking a major enterprise-wide lean agile transformation and is seeking a Transformation Delivery Lead to help shape, embed and accelerate new Ways of Working across value streams, platforms and functions. Responsibilities: Coach and support senior leaders, value stream leads and delivery teams to apply Agile-aligned Ways of Working effectively. Act as a trusted advisor on lean-agile behaviours, flow, decision-making and outcome-focused delivery. Design and deliver frameworks, playbooks, learning content and rituals that build organisational capability across teams. Bring operating model and Ways of Working designs to life through simple, user-centred processes. Facilitate workshops that translate strategy and TOM intent into practical workflows that colleagues can adopt. Provide guidance to programme leadership on sequencing, adoption, readiness and cross-stream dependencies. Support transition planning as teams migrate from project-centric to product/value-stream delivery models. Contribute to Lean Portfolio Management practices, flow optimisation and delivery excellence across teams. Use delivery data and metrics to improve predictability, transparency and decision-making. Define, refine and steward core standards and playbooks underpinning the organisation's Ways of Working. About You 7-10+ years' experience operating in lean agile environments within complex, regulated organisations. Demonstrated experience delivering enterprise-scale agile or product operating model transformations. Strong practical knowledge of Scrum, Kanban, Lean Portfolio Management and flow-based delivery. Highly skilled in coaching, influencing and constructively challenging senior stakeholders. Experienced in using Jira and Confluence to support scaled delivery transparency, governance and flow. Strong analytical mindset with comfort using delivery metrics and visual management tools. High emotional intelligence and the ability to read organisational readiness, resistance and fatigue. Comfortable working in ambiguity and guiding others through uncertainty. Calm, credible, pragmatic, and able to build trust quickly across teams and leadership groups. Strong written and verbal communication with a talent for simplifying complex concepts. About Us We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us: Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Financial Risk Transformation Consultant / Senior Consultant Location: London (Hybrid) Practice Area: Financial Crime, Risk, Regulation & Finance Transformation Type: Permanent Lead meaningful risk transformation at the heart of financial services The Role Capco is seeking Financial Risk Consultants and Senior Consultants to join our growing FRRF capability. You'll advise clients on regulatory frameworks, optimise risk controls, and lead transformation in support of Chief Risk Officers. This is a chance to deliver complex, high-impact work across credit, market, liquidity, and capital risks. What You'll Do Deliver advisory and implementation projects related to Basel, IFRS9, BCBS-239, and other key regulations Support risk control improvements, regulatory change, and data-driven risk reporting and modelling Evaluate client risk practices and define opportunities for process enhancement Facilitate collaboration across departments such as credit risk, legal, IT, and finance Contribute to internal capability building, business development, and risk thought leadership What We're Looking For Experience in risk and regulatory change within financial services Knowledge of regulatory frameworks (Basel, IFRS9, BCBS-239), especially for credit, market, liquidity, and capital risks Practical exposure to risk assessments, target operating model design, and control implementation Ability to analyse emerging risk trends and recommend actionable improvements Clear communication skills and the ability to advise stakeholders across all levels Bonus Points For Track record of delivery as a Project Manager or Business Analyst Confidence presenting to senior audiences and influencing across functions Experience working on data, technology, or model-driven risk solutions Contributions to risk frameworks, control evaluation, or TOM design For senior candidates: people leadership, proposition design, and client development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Core Benefits Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. 8 complimentary backup care sessions for emergency childcare or elder care. 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Minimum 40 hours of training annually: workshops, certifications, e-learning, business coaching. Convenient online GP services. Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to a barrier free, inclusive recruitment process. If you need any adjustments at any stage, just let us know we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Apr 25, 2026
Full time
Financial Risk Transformation Consultant / Senior Consultant Location: London (Hybrid) Practice Area: Financial Crime, Risk, Regulation & Finance Transformation Type: Permanent Lead meaningful risk transformation at the heart of financial services The Role Capco is seeking Financial Risk Consultants and Senior Consultants to join our growing FRRF capability. You'll advise clients on regulatory frameworks, optimise risk controls, and lead transformation in support of Chief Risk Officers. This is a chance to deliver complex, high-impact work across credit, market, liquidity, and capital risks. What You'll Do Deliver advisory and implementation projects related to Basel, IFRS9, BCBS-239, and other key regulations Support risk control improvements, regulatory change, and data-driven risk reporting and modelling Evaluate client risk practices and define opportunities for process enhancement Facilitate collaboration across departments such as credit risk, legal, IT, and finance Contribute to internal capability building, business development, and risk thought leadership What We're Looking For Experience in risk and regulatory change within financial services Knowledge of regulatory frameworks (Basel, IFRS9, BCBS-239), especially for credit, market, liquidity, and capital risks Practical exposure to risk assessments, target operating model design, and control implementation Ability to analyse emerging risk trends and recommend actionable improvements Clear communication skills and the ability to advise stakeholders across all levels Bonus Points For Track record of delivery as a Project Manager or Business Analyst Confidence presenting to senior audiences and influencing across functions Experience working on data, technology, or model-driven risk solutions Contributions to risk frameworks, control evaluation, or TOM design For senior candidates: people leadership, proposition design, and client development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Core Benefits Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. 8 complimentary backup care sessions for emergency childcare or elder care. 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Minimum 40 hours of training annually: workshops, certifications, e-learning, business coaching. Convenient online GP services. Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to a barrier free, inclusive recruitment process. If you need any adjustments at any stage, just let us know we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Apr 25, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Apr 24, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Principal Data and AI Strategy Consultant London hybrid working, three days on site. Principal £90,000 to £110,000 plus bonus. This is an opportunity to step into a high impact Data and AI Strategy role within a growing consulting practice where strategy, governance and advisory work sit firmly at the centre. You will work closely with senior stakeholders to shape how organisations design, govern and scale AI, including GenAI, without being pulled into hands on build or delivery. The Company They are a well established management consultancy operating across financial services and other highly regulated industries, with a strong reputation for delivering end to end transformation. Their approach focuses on embedding specialist squads into client organisations to drive meaningful change. Data and AI strategy is a key growth area, with increasing demand from C suite leaders looking for clear direction on AI adoption and governance. The Role You will sit within a UK based Data and AI Strategy team, advising senior leaders on how to define, refine and execute AI strategies. The role is advisory led and highly client facing. Key responsibilities include: Defining data and AI strategies aligned to business objectives and regulatory environments Advising on AI governance, GenAI policy and responsible AI frameworks Identifying and prioritising AI use cases based on value, risk and feasibility Assessing organisational readiness for AI and designing future state operating models Leading workshops and stakeholder sessions with senior business and technology leaders Supporting clients in build versus buy decisions without owning technical implementation Contributing to thought leadership, propositions and internal capability building Your Skills and Experience Strong consulting or advisory experience within data, AI or digital strategy Exposure to AI governance, GenAI strategy or operating model design Confidence working with senior stakeholders and translating complex topics into clear narratives Experience in regulated environments such as financial services, energy or similar industries Solid understanding of how consulting engagements are structured and delivered Commercial awareness and storytelling skills rather than deep technical development expertise What They Offer Competitive salary with performance related bonus Private medical insurance and life insurance Pension contribution with enhanced employer matching 25 days annual leave with the option to buy or sell days Hybrid working model with a Shoreditch office base Dedicated business coach and clear progression based on performance rather than tenure No time at level policy How to Apply If you are interested in shaping AI strategy at a senior advisory level within a growing consulting team, apply below!
Apr 24, 2026
Full time
Principal Data and AI Strategy Consultant London hybrid working, three days on site. Principal £90,000 to £110,000 plus bonus. This is an opportunity to step into a high impact Data and AI Strategy role within a growing consulting practice where strategy, governance and advisory work sit firmly at the centre. You will work closely with senior stakeholders to shape how organisations design, govern and scale AI, including GenAI, without being pulled into hands on build or delivery. The Company They are a well established management consultancy operating across financial services and other highly regulated industries, with a strong reputation for delivering end to end transformation. Their approach focuses on embedding specialist squads into client organisations to drive meaningful change. Data and AI strategy is a key growth area, with increasing demand from C suite leaders looking for clear direction on AI adoption and governance. The Role You will sit within a UK based Data and AI Strategy team, advising senior leaders on how to define, refine and execute AI strategies. The role is advisory led and highly client facing. Key responsibilities include: Defining data and AI strategies aligned to business objectives and regulatory environments Advising on AI governance, GenAI policy and responsible AI frameworks Identifying and prioritising AI use cases based on value, risk and feasibility Assessing organisational readiness for AI and designing future state operating models Leading workshops and stakeholder sessions with senior business and technology leaders Supporting clients in build versus buy decisions without owning technical implementation Contributing to thought leadership, propositions and internal capability building Your Skills and Experience Strong consulting or advisory experience within data, AI or digital strategy Exposure to AI governance, GenAI strategy or operating model design Confidence working with senior stakeholders and translating complex topics into clear narratives Experience in regulated environments such as financial services, energy or similar industries Solid understanding of how consulting engagements are structured and delivered Commercial awareness and storytelling skills rather than deep technical development expertise What They Offer Competitive salary with performance related bonus Private medical insurance and life insurance Pension contribution with enhanced employer matching 25 days annual leave with the option to buy or sell days Hybrid working model with a Shoreditch office base Dedicated business coach and clear progression based on performance rather than tenure No time at level policy How to Apply If you are interested in shaping AI strategy at a senior advisory level within a growing consulting team, apply below!
About the role An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor. You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service. About you Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry. This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Apr 24, 2026
Full time
About the role An exciting opportunity has arisen to join our Bodyshop team at BMW Solihull as a Bodyshop Advisor. You will be part of a proactive team focused in delighting our customers and getting it right first time & you will be supporting our Bodyshop Team in driving the productivity and efficiency of the department. You will also be handling and dealing with our customers both internal and external. Each of our dealerships boasts state-of-the-art facilities, equipment and technology in workshops, which are safe, friendly and clean. This is a full-time role working 8am-6pm Monday to Friday that requires a proactive & dedicated approach to delighting customers to ensure we provide them with the highest possible levels of service. About you Experience and understanding in aspects of a Bodyshop and Insurance claims is ideal therefore you will already hold a similar position in the motor industry. This is a sales focused role that would suit a forward thinking, people orientated person, and you must be familiar with both Audatex operations & VDA accreditation. You must have excellent communication skills and a good telephone manner as the majority of authorisations are negotiated over the telephone. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Apr 24, 2026
Full time
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 24, 2026
Full time
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Your new company As one of the world's largest networks of audit, tax and consulting firms, this organisation delivers big ideas and premium service to help middle-market businesses thrive. They are a fast-growing firm with huge ambitions. They have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything they do, motivating and inspiring them to become better every day. If you are looking for an organisation to build a future and make an immediate impact, then this is the role for you. Your new role The Tax Technology team is dynamic, fast-paced and mission-driven. This role is an internal, national tax business-facing, high-visibility role where you will help drive AI and automation solutions across our Tax business. You'll deliver high-impact implementations, and work closely with internal and external developers to work towards building innovative in-house technology solutions with the internal Tax Technology leadership team. You will be proactive, results-driven, and hands-on, ensuring projects deliver tangible benefits that empower our Tax colleagues to provide premium client service and exceptional deliverables.They offer scope for progression and the chance to make a significant impact on RSM Tax nationally, with the potential to influence on a global scale driving the digital transformation within the Tax business. You will make an impact by: Owning implementations end-to-end: Identifying opportunities, defining requirements, and delivering AI and automation solutions that transform Tax processes, with the support of colleagues Bridging business and technology: Working closely with colleagues in the Tax Technology team, Tax teams and technical developers to help turn business needs into practical, high-value technology solutions. Driving change and results: Taking ownership of projects, with support, ensuring successful adoption, and delivering measurable improvements in efficiency and client service. Collaborating and influencing: Engaging with stakeholders across the Tax function to ensure alignment, clarity, and impact. This also involves holding training sessions to upskill people on how to use our solutions. Testing and refining: Participating in functional and user testing, ensuring technology solutions meet business requirements and delivering measurable results. What you'll need to succeed The ideal candidate is someone who thrives on variety, loves learning new things, and enjoys connecting with people. If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! Experience in Tax Technology - either in an internal or external facing role. Knowledge of tax compliance and advisory processes. Proactive and results-driven: You take initiative, drive projects forward, and focus on delivering measurable outcomes. Skilled in translating business requirements into user stories, wireframes, or workflows. Comfortable using data analytics to identify opportunities, track KPIs, and measure success. Strong communicator with the ability to influence across teams. Commercially minded, detail-oriented, and passionate about making processes smarter and faster. Highly organised. Great attention to detail. What you'll get in return Hybrid and Flexible working 26 Days Holiday (with the option of purchasing additional days) Lifestyle, Health, and Wellbeing, including financial wellbeing benefits such as financial tools, an electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 24, 2026
Full time
Your new company As one of the world's largest networks of audit, tax and consulting firms, this organisation delivers big ideas and premium service to help middle-market businesses thrive. They are a fast-growing firm with huge ambitions. They have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything they do, motivating and inspiring them to become better every day. If you are looking for an organisation to build a future and make an immediate impact, then this is the role for you. Your new role The Tax Technology team is dynamic, fast-paced and mission-driven. This role is an internal, national tax business-facing, high-visibility role where you will help drive AI and automation solutions across our Tax business. You'll deliver high-impact implementations, and work closely with internal and external developers to work towards building innovative in-house technology solutions with the internal Tax Technology leadership team. You will be proactive, results-driven, and hands-on, ensuring projects deliver tangible benefits that empower our Tax colleagues to provide premium client service and exceptional deliverables.They offer scope for progression and the chance to make a significant impact on RSM Tax nationally, with the potential to influence on a global scale driving the digital transformation within the Tax business. You will make an impact by: Owning implementations end-to-end: Identifying opportunities, defining requirements, and delivering AI and automation solutions that transform Tax processes, with the support of colleagues Bridging business and technology: Working closely with colleagues in the Tax Technology team, Tax teams and technical developers to help turn business needs into practical, high-value technology solutions. Driving change and results: Taking ownership of projects, with support, ensuring successful adoption, and delivering measurable improvements in efficiency and client service. Collaborating and influencing: Engaging with stakeholders across the Tax function to ensure alignment, clarity, and impact. This also involves holding training sessions to upskill people on how to use our solutions. Testing and refining: Participating in functional and user testing, ensuring technology solutions meet business requirements and delivering measurable results. What you'll need to succeed The ideal candidate is someone who thrives on variety, loves learning new things, and enjoys connecting with people. If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! Experience in Tax Technology - either in an internal or external facing role. Knowledge of tax compliance and advisory processes. Proactive and results-driven: You take initiative, drive projects forward, and focus on delivering measurable outcomes. Skilled in translating business requirements into user stories, wireframes, or workflows. Comfortable using data analytics to identify opportunities, track KPIs, and measure success. Strong communicator with the ability to influence across teams. Commercially minded, detail-oriented, and passionate about making processes smarter and faster. Highly organised. Great attention to detail. What you'll get in return Hybrid and Flexible working 26 Days Holiday (with the option of purchasing additional days) Lifestyle, Health, and Wellbeing, including financial wellbeing benefits such as financial tools, an electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 24, 2026
Full time
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Apr 24, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
