The Company:
- A growing and well-respected Financial Services organisation
- Works with a wide range of employers to support employees in improving their financial futures
- A collaborative, supportive environment with a strong focus on service quality and continuous improvement
The Benefits:
- Competitive salary and benefits package
- Generous and uncapped bonuses
- Impressive City Centre Offices
- Fantastic company culture
- Clear opportunities for progression as the business continues to grow
The Role:
- Act as the main contact for a large group of corporate clients in the public sector ensuring a high standard of ongoing support
- Monitor account performance and use data to guide decisions and improvements
- Identify ways to increase service usage and add value within existing accounts
- Organise and lead regular check-ins with clients to review progress and future needs
- Support and guide junior team members to maintain consistent service quality
- Ensure all client activity is delivered in line with agreed expectations and timelines
- Plan and oversee projects from initial concept through to completion
- Address client concerns promptly and manage any issues through to resolution
- Keep CRM systems and records accurate and up to date
- Contribute to generating interest in services and increasing client engagement
The Ideal Candidate:
- Previous experience managing business clients
- Strong communication skills with the ability to influence and build trust
- A track record of maintaining positive client relationships over time
- Comfortable working towards targets or performance goals
- Familiar with CRM platforms such as Salesforce or similar systems
- Understanding of the Financial Services sector is an advantage
Apply now for more information!