Senior Network Engineer

Come and join the Littlefish team!

Work location: Sheffield Hybrid

Salary: Up to: 70,000

Must be eligible for SC Clearance (UK resident for the last 5 years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day-to-day basis:

As a Senior Network Engineer at Littlefish, you'll provide proactive 3rd line support across our Network and Firewall technology stack within our support remit.
You'll be comfortable working independently to resolve client issues, including communicating clearly with non-technical colleagues and customers. We value calm, evidence-based thinking - especially when investigating incidents and identifying the right fix.

Most of your time will be spent resolving inbound technical issues (some of which will be complex or sensitive and require special handling), and from time to time you'll support major incidents affecting your clients. Outside of incident resolution, you'll also deliver requests and changes, help other engineers with tricky problems, and take part in continuous improvement activities that strengthen how we operate.

You will:

• Provide proactive 3rd line support for Network/Firewall technologies within the Littlefish support remit
• Act as a technical escalation point for internal technical teams
• Work with Service Managers/Service Desk Manager on escalated issues
• Provide technical expertise and resource to projects and transitions
• Monitor and progress incidents, changes and requests assigned to you
• Help maintain service levels across the team (including SLA/KPI performance)
• Provide support, coaching and mentoring to team members in your areas of expertise
• Play an active role in operational acceptance, defining standards, processes and procedures
• Create and maintain knowledge base articles around core internal and customer technologies

Who you are:

You're a hands-on network engineer with a strong technical foundation who enjoys solving problems, taking ownership, and delivering great customer outcomes. You're confident working independently, know how to communicate clearly with technical and non-technical audiences, and you're calm and methodical when pressure is on.

You will have:

• Proven experience working as a Senior Network Engineer, ideally within an MSP or multi-customer environment
• A solid technical foundation across routing, switching, Firewalls and network security
• Hands-on experience supporting enterprise networking technologies such as Cisco, Juniper or Fortinet
• Firewall expertise particuarly with Cisco products such as Firepower(FTD) and ASA.
• The ability to investigate and resolve technical incidents independently using clear, evidence-based thinking
• Confidence communicating with both technical and non-technical colleagues and customers
• Experience producing high-quality technical documentation, SOPs and diagrams
• A calm, organised approach with the ability to manage priorities and perform well under pressure

What can we offer you?

• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public/bank holidays
• Purchase of annual leave scheme

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).