Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Apr 26, 2026
Full time
Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer 45k + bonus Company car, pension, and benefits
Apr 24, 2026
Full time
Aftersales Manager We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience. Key Responsibilities Lead the aftersales team and oversee daily operations Handle escalated customer issues and warranty claims Improve workshop efficiency, productivity and turnaround times Monitor KPIs (labour hours, WIP, CSI, rework) Ensure high standards in diagnostics, repairs and quality control Support systems implementation and continuous improvement Collaborate with sales and logistics for smooth vehicle handovers About You Proven aftersales management experience (motor trade) Strong technical and commercial understanding Effective leader with excellent communication skills Organised and able to thrive in a fast-paced environment What's on Offer 45k + bonus Company car, pension, and benefits
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role We deliver Claims operational services as well as Premium processing for outsourced MGA's on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external. Key accountabilities Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines. Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding Reconciliations of claim and premium movements Reconciliation of claim payments and reserves on multinational inter-company accounts Cashflow management of large payments and outsourced escrow funds Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner. Creating and updating operational process manuals and other procedure documentation Assist with the documentation, maintenance and monitoring of compliance and governance initiatives Support the Technical claims teams to review SLA compliance and internal and external audit requirements Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives Support in keeping intranet and website up to date Produce regular and ad hoc operations and KPI reports, extracting data from internal systems Skills & experience Insurance experience from a claims, technical accounting, operational or administration role Bordereaux experience is preferred (claims or premium) Able to deal with large data sets and identify and investigate discrepancies Good understanding of insurance and the terminologies used Accuracy and attention to detail Competent user of Excel & Word Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues Able to organise own workload effectively to meet service standards Deadline focused; able to work under pressure to meet tight deadlines Good systems knowledge, experience of using systems to evaluate data Good analytical and problem solving skills Understanding of financial impact of technical data processed Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&
Apr 20, 2026
Full time
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role We deliver Claims operational services as well as Premium processing for outsourced MGA's on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external. Key accountabilities Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines. Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding Reconciliations of claim and premium movements Reconciliation of claim payments and reserves on multinational inter-company accounts Cashflow management of large payments and outsourced escrow funds Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner. Creating and updating operational process manuals and other procedure documentation Assist with the documentation, maintenance and monitoring of compliance and governance initiatives Support the Technical claims teams to review SLA compliance and internal and external audit requirements Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives Support in keeping intranet and website up to date Produce regular and ad hoc operations and KPI reports, extracting data from internal systems Skills & experience Insurance experience from a claims, technical accounting, operational or administration role Bordereaux experience is preferred (claims or premium) Able to deal with large data sets and identify and investigate discrepancies Good understanding of insurance and the terminologies used Accuracy and attention to detail Competent user of Excel & Word Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues Able to organise own workload effectively to meet service standards Deadline focused; able to work under pressure to meet tight deadlines Good systems knowledge, experience of using systems to evaluate data Good analytical and problem solving skills Understanding of financial impact of technical data processed Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&
Senior Reinsurance Technician page is loaded Senior Reinsurance Technicianlocations: Londontime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR147 At Antares, our success starts with our people. We're a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.Whatever stage of your career you'll find a place to belong, contribute, develop and we'd love to hear from you. Key Accountabilities Provides support for the reinsurance purchasing process. Ensures reinsurance contracts are recorded in the appropriate company systems accurately, including applicable ceded financials, in a timely fashion. Capture and recording of key purchasing controls. Updating schematics and schedules Reinsurance Policy Administration for all reinsurance types Ensure all contractual conditions are met including premiums are paid and statements issued within stated timeframes. Capturing, calculation and recording of reinsurance amounts, whether proportional or non-proportional. Issuing and monitoring recoveries within reasonable timescales and meeting any loss advice obligations potentially including IBNRs for market events. Accurate and timely preparation of periodic accounts within contractual obligations. Monitoring issued premium adjustments and updating systems if necessary for reinstatement calculations. Review and calculations of cash losses, profit commissions and portfolio transfers. Applies knowledge of treaty terms and conditions to accounting transactions. Support the technical accounting process. Company reinsurance amounts Responsible for the agreement of all company reinsurance statements and their respective amounts. Payments to made within contractual obligations. Aged debt Regular monitoring of aged debt across all accounts with regular chasing. Responding to reinsurer queries in a timely fashion with the assistance of the claims, legal and underwriting teams if required. Maintain the debt chasing log recording actions taken. Erosion Analysis Quarterly review and action taken where necessary. Reinsurance returns and risk analyses Assists in the production of Group regulatory returns, liaising with internal interested parties to achieve objectives and timescales. Produces internal and external reinsurance reports when required. Assists with the production of reports and analysis to the Security Committee. Maintenance, monitoring and support of the internal risk controls. Projects Provide support, guidance and assistance for the completion of Ceded Re's projects. Takes responsibility for own and colleagues' Health & Safety at all times Statutory, personal and Company Health & Safety policy regulations are adhered to. To ensure customers are treated fairly at all times, in accordance with the Conduct Risk Policy and other relevant policies and procedures. Compliance with applicable Regulatory Requirements for QIC Global policies and procedures (Lloyd's Minimum Standards for example). Satisfactory performance as reflected in relevant Conduct Risk MI. To be aware and adhere to all obligations under GDPR, ensuring that the business complies with these requirements. To avoid breaches and to report them to the Data Protection Officer when they occur regardless of whether electronic or on paper. Adherence to QIC Global policies and procedures in relation to GDPR. Timely completion of ongoing training in relation to GDPR.Education required for this role:At Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners.Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment.Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us. Empowerment: Be a part of decision-making processes that shape our future. Collaboration: Work with a diverse team of experts who share their knowledge and insights. Growth: Access to continuous learning and development programs to enhance your skills. Innovation: Thrive in an environment that encourages creativity and forward-thinking.Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!
Apr 20, 2026
Full time
Senior Reinsurance Technician page is loaded Senior Reinsurance Technicianlocations: Londontime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR147 At Antares, our success starts with our people. We're a collaborative and an inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues.Whatever stage of your career you'll find a place to belong, contribute, develop and we'd love to hear from you. Key Accountabilities Provides support for the reinsurance purchasing process. Ensures reinsurance contracts are recorded in the appropriate company systems accurately, including applicable ceded financials, in a timely fashion. Capture and recording of key purchasing controls. Updating schematics and schedules Reinsurance Policy Administration for all reinsurance types Ensure all contractual conditions are met including premiums are paid and statements issued within stated timeframes. Capturing, calculation and recording of reinsurance amounts, whether proportional or non-proportional. Issuing and monitoring recoveries within reasonable timescales and meeting any loss advice obligations potentially including IBNRs for market events. Accurate and timely preparation of periodic accounts within contractual obligations. Monitoring issued premium adjustments and updating systems if necessary for reinstatement calculations. Review and calculations of cash losses, profit commissions and portfolio transfers. Applies knowledge of treaty terms and conditions to accounting transactions. Support the technical accounting process. Company reinsurance amounts Responsible for the agreement of all company reinsurance statements and their respective amounts. Payments to made within contractual obligations. Aged debt Regular monitoring of aged debt across all accounts with regular chasing. Responding to reinsurer queries in a timely fashion with the assistance of the claims, legal and underwriting teams if required. Maintain the debt chasing log recording actions taken. Erosion Analysis Quarterly review and action taken where necessary. Reinsurance returns and risk analyses Assists in the production of Group regulatory returns, liaising with internal interested parties to achieve objectives and timescales. Produces internal and external reinsurance reports when required. Assists with the production of reports and analysis to the Security Committee. Maintenance, monitoring and support of the internal risk controls. Projects Provide support, guidance and assistance for the completion of Ceded Re's projects. Takes responsibility for own and colleagues' Health & Safety at all times Statutory, personal and Company Health & Safety policy regulations are adhered to. To ensure customers are treated fairly at all times, in accordance with the Conduct Risk Policy and other relevant policies and procedures. Compliance with applicable Regulatory Requirements for QIC Global policies and procedures (Lloyd's Minimum Standards for example). Satisfactory performance as reflected in relevant Conduct Risk MI. To be aware and adhere to all obligations under GDPR, ensuring that the business complies with these requirements. To avoid breaches and to report them to the Data Protection Officer when they occur regardless of whether electronic or on paper. Adherence to QIC Global policies and procedures in relation to GDPR. Timely completion of ongoing training in relation to GDPR.Education required for this role:At Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners.Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment.Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us. Empowerment: Be a part of decision-making processes that shape our future. Collaboration: Work with a diverse team of experts who share their knowledge and insights. Growth: Access to continuous learning and development programs to enhance your skills. Innovation: Thrive in an environment that encourages creativity and forward-thinking.Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!
Capital Accountant Location: Forde House, TQ12 4XX Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £22.44 per hour Job Ref: (phone number removed) Job Responsibilities Manage and train Accounting Technician. Oversee and integrate accounting systems, including Payroll, for accurate reporting. Prepare and manage budgets, including management accounts and Fees and Charges review. Prepare final accounts and liaise with External Audit as per CIPFA Code of Practice. Maintain Financial Management System and other departmental systems. Provide financial information and advice to customers and corporate groups. Manage capital accounting, capital program, leasing, and financing. Set up and maintain operating and trading accounts. Balance accounts, including salaries, bank reconciliation, and VAT. Complete returns, claims, and bids. Promote and maintain computerised financial systems and online information. Maintain records and documentation, ensuring security and confidentiality. Conduct value for money reviews and support related activities. Ensure compliance with Financial Instructions. Provide committee support and advice, including statutory reports. Administer treasury management, Council mortgages, and insurance policies. Person Specifications Must Have AAT qualification. At least 2 years of experience in an accountancy/finance office post AAT qualification. Experience in budget setting, monitoring, and forecasting. Experience in closing accounts and producing annual Statement of Accounts as per CIPFA Code. Understanding of relevant legislation and its effects. Good communication skills for financial information to non-finance staff. Ability to write clear financial reports. IT skills for financial data extraction and reporting. Supervisory skills and ability to work in a team. Ability to organize and prioritize workloads to meet deadlines accurately. Knowledge of accounting principles and practices. Proficiency in Excel. Nice to Have Professional Accountancy qualification. Experience within the Local Government sector. Knowledge of Local Government sector operations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.
Oct 08, 2025
Contractor
Capital Accountant Location: Forde House, TQ12 4XX Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £22.44 per hour Job Ref: (phone number removed) Job Responsibilities Manage and train Accounting Technician. Oversee and integrate accounting systems, including Payroll, for accurate reporting. Prepare and manage budgets, including management accounts and Fees and Charges review. Prepare final accounts and liaise with External Audit as per CIPFA Code of Practice. Maintain Financial Management System and other departmental systems. Provide financial information and advice to customers and corporate groups. Manage capital accounting, capital program, leasing, and financing. Set up and maintain operating and trading accounts. Balance accounts, including salaries, bank reconciliation, and VAT. Complete returns, claims, and bids. Promote and maintain computerised financial systems and online information. Maintain records and documentation, ensuring security and confidentiality. Conduct value for money reviews and support related activities. Ensure compliance with Financial Instructions. Provide committee support and advice, including statutory reports. Administer treasury management, Council mortgages, and insurance policies. Person Specifications Must Have AAT qualification. At least 2 years of experience in an accountancy/finance office post AAT qualification. Experience in budget setting, monitoring, and forecasting. Experience in closing accounts and producing annual Statement of Accounts as per CIPFA Code. Understanding of relevant legislation and its effects. Good communication skills for financial information to non-finance staff. Ability to write clear financial reports. IT skills for financial data extraction and reporting. Supervisory skills and ability to work in a team. Ability to organize and prioritize workloads to meet deadlines accurately. Knowledge of accounting principles and practices. Proficiency in Excel. Nice to Have Professional Accountancy qualification. Experience within the Local Government sector. Knowledge of Local Government sector operations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organizations or hirers to whom you do not wish your details to be disclosed.
