IT Support Technician

1st Line IT Support Technician

Ipswich, Stowmarket and Felixstowe

Our well-established and highly regarded client is looking for a 1st Line IT Support Technician to join their friendly, supportive and growing team.

This is a fantastic opportunity for someone with around 12 months of IT support experience who is looking to develop their technical skills, gain exposure to a varied user base and progress within a company that genuinely invests in its people.

The successful candidate will support multiple education sites across Ipswich, Stowmarket and Felixstowe, so a full UK driving licence and access to your own vehicle is essential.

MFK Recruitment has proudly placed 46 IT professionals with this client over the past 5 years, and 32 are still with the company today. Their excellent staff retention reflects their positive culture, strong progression routes and commitment to developing their people.

The Role

As a 1st Line IT Support Technician, you will be the first point of contact for users across a range of education sites, providing technical support, troubleshooting issues and ensuring IT services run smoothly.

You will be joining a collaborative team where no two days are the same, supporting a wide range of technologies including Microsoft 365, Azure, Windows, Active Directory, networking, device management and cloud-based systems.

Day-to-Day Responsibilities

As the 1st Line IT Support Technician, you will:

• Manage incidents and customer requests from initial receipt through to resolution and closure
• Provide professional, friendly and efficient IT support to end users
• Ensure service level agreement standards are met
• Troubleshoot and resolve a range of hardware, software, network and cloud-related issues
• Complete admin tasks, documentation and support records accurately and promptly
• Maintain accurate site information using IT Service Management tools
• Promote IT best practice across supported sites
• Follow change control processes and internal procedures
• Plan and organise your working week effectively across multiple locations
• Escalate more complex issues where required, while continuing to learn from senior team members

Experience Required

The client is not expecting someone to tick every box, but experience with some of the following would be beneficial:

• A minimum of 12 months commercial experience in an IT support role
• Microsoft 365, Azure, Windows, Active Directory and Windows Server
• Basic networking, including configuration, maintenance and troubleshooting
• Cloud technologies such as Microsoft 365, Azure, SharePoint and OneDrive
• Microsoft Endpoint Manager or similar device management tools
• Windows and Apple operating system support
• Backup solutions, including on-premise and cloud-based systems
• Experience supporting a range of IT technologies in a professional environment
• Strong communication skills and a customer-focused approach
• Good organisation skills and the ability to manage multiple support requests

Why Apply?

This is an excellent opportunity to join a company with a proven track record of retaining and developing its staff. You will be part of a supportive team, working in a varied role with the chance to build your technical knowledge and progress your IT career.

A full UK driving licence and access to your own vehicle are essential, as travel to sites in Ipswich, Stowmarket and Felixstowe will be required.