Jones Lang LaSalle Incorporated
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Valtech
Lead Experience Analytics & Optimisation Consultant United Kingdom - Remote Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognised brands. To our people we offer growth opportunities, a values driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are looking for a Lead Experience Analytics & Optimisation Consultant to drive digital analytics strategy for a portfolio of enterprise clients. This is a senior, client facing role focused on helping organisations build strong analytics foundations - defining KPI frameworks, enabling product teams with the right data and embedding a culture of experimentation and optimisation. You will act as a trusted advisor, guiding clients to become more data driven, while shaping how analytics, experimentation and personalisation deliver measurable business value across digital channels. Role responsibilities Define KPI frameworks aligned to business, customer and product objectives Develop digital analytics roadmaps to support data driven product development Advise on analytics platform selection and implementation across tools such as Adobe Analytics, GA4, and digital experience platforms Identify opportunities across data, advanced analytics, and data platform capabilities Guide experimentation and personalisation strategies to drive optimisation and growth Partner with product, marketing, and data leaders to embed analytics into decision making Translate complex data and insights into clear, actionable business outcomes Lead client workshops, discovery sessions, and strategic engagements Build strong, long term client relationships at C level and senior leadership level Contribute to RFP responses, proposals, and client pitches Develop clear, differentiated analytics and optimisation propositions Support proof of concepts, business cases, and product analytics use cases Work cross functionally with product, design, engineering, and marketing teams Enable organisations to adopt analytics best practices and ways of working Support the creation of scalable analytics enablement frameworks and processes Represent Valtech in client engagements, industry events, and thought leadership Required Skills & Experience Strong experience across digital and product analytics platforms, such as: Adobe Analytics / Customer Journey Analytics (CJA) GA4 Contentsquare, Fullstory, Quantum Metric Qualtrics, DataDog, Similarweb BI tools such as Power BI, Looker, or Tableau Experience with experimentation and personalisation tools (e.g. Adobe Target, Optimizely) Strong understanding of conversion optimisation and digital performance Strategy & Data Thinking Proven experience defining KPI frameworks and analytics strategies Strong understanding of digital analytics enablement and data driven product development Familiarity with modern analytics architectures (tagging, server side tracking, privacy & consent, BI integration) Strong consulting, storytelling, and stakeholder engagement skills Experience working with senior stakeholders (CPO, CMO, CDO, CIO) Ability to translate complex data into meaningful business impact Experience leading workshops, discovery, and strategic engagements If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we're intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we're creating a more equitable Valtech for all. The benefits This is a full time position based in the UK. Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Lead Experience Analytics & Optimisation Consultant United Kingdom - Remote Why Valtech? We're the experience innovation company - a trusted partner to the world's most recognised brands. To our people we offer growth opportunities, a values driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are looking for a Lead Experience Analytics & Optimisation Consultant to drive digital analytics strategy for a portfolio of enterprise clients. This is a senior, client facing role focused on helping organisations build strong analytics foundations - defining KPI frameworks, enabling product teams with the right data and embedding a culture of experimentation and optimisation. You will act as a trusted advisor, guiding clients to become more data driven, while shaping how analytics, experimentation and personalisation deliver measurable business value across digital channels. Role responsibilities Define KPI frameworks aligned to business, customer and product objectives Develop digital analytics roadmaps to support data driven product development Advise on analytics platform selection and implementation across tools such as Adobe Analytics, GA4, and digital experience platforms Identify opportunities across data, advanced analytics, and data platform capabilities Guide experimentation and personalisation strategies to drive optimisation and growth Partner with product, marketing, and data leaders to embed analytics into decision making Translate complex data and insights into clear, actionable business outcomes Lead client workshops, discovery sessions, and strategic engagements Build strong, long term client relationships at C level and senior leadership level Contribute to RFP responses, proposals, and client pitches Develop clear, differentiated analytics and optimisation propositions Support proof of concepts, business cases, and product analytics use cases Work cross functionally with product, design, engineering, and marketing teams Enable organisations to adopt analytics best practices and ways of working Support the creation of scalable analytics enablement frameworks and processes Represent Valtech in client engagements, industry events, and thought leadership Required Skills & Experience Strong experience across digital and product analytics platforms, such as: Adobe Analytics / Customer Journey Analytics (CJA) GA4 Contentsquare, Fullstory, Quantum Metric Qualtrics, DataDog, Similarweb BI tools such as Power BI, Looker, or Tableau Experience with experimentation and personalisation tools (e.g. Adobe Target, Optimizely) Strong understanding of conversion optimisation and digital performance Strategy & Data Thinking Proven experience defining KPI frameworks and analytics strategies Strong understanding of digital analytics enablement and data driven product development Familiarity with modern analytics architectures (tagging, server side tracking, privacy & consent, BI integration) Strong consulting, storytelling, and stakeholder engagement skills Experience working with senior stakeholders (CPO, CMO, CDO, CIO) Ability to translate complex data into meaningful business impact Experience leading workshops, discovery, and strategic engagements If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we're intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we're creating a more equitable Valtech for all. The benefits This is a full time position based in the UK. Beyond a competitive compensation package, we offer: Flexibility, with remote and hybrid work options (country dependent) Career advancement, with international mobility and professional development programs Learning and development, with access to cutting edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.