We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 04, 2026
Contractor
We are seeking a dedicated and reliable Emergency Accommodation Officer to join a local authority team in North London. This role involves overseeing a hostel that provides temporary accommodation for families experiencing homelessness, ensuring a safe, supportive, and well-managed environment. Key responsibilities include maintaining high standards of health and safety, with a strong focus on fire safety compliance, as well as carrying out essential administrative duties. You will also play a vital role in delivering excellent customer service, supporting residents with professionalism, empathy, and respect. The role requires flexibility, with shifts scheduled between 7:00am and 10:00pm, including weekend working. As the hostel operates 24/7, you will also be required to work some bank holidays, with time off provided in lieu. The ideal candidate will have a solid understanding of housing or supported accommodation settings, strong organisational skills, and the ability to manage challenging situations calmly and effectively. This is an excellent opportunity to make a meaningful difference within the community while working in a dynamic and supportive environment. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
JOB DESCRIPTION Do you share our passion for improving lives and creating possibilities? Our colleagues are hardworking and enthusiastic, united by a commitment to provide a high-quality person-centred service to enable our residents to live positive, independent lives. About the role We have an opportunity for a Concierge Officerto join our team at the Foyer in Sheffield on a 6-month fixed term contract, working on a Thursday and Friday 7 hours per day . The Sheffield Foyer provides accommodation, training and support to help a diverse client group of young people who have been affected by homelessness.,. As a Concierge Officer, you will play a vital role in maintaining the safety, security, and smooth operation of the building, while providing a welcoming and professional front-of-house service to residents, visitors, and external partners. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Concierge Officer, but you will also have excellent customer service skills and a willingness to support vulnerable young people in a professional and compassionate manner. You will be able to demonstrate: A sensitive and supportive approach to vulnerable people always maintaining their dignity and self-respect. Previous concierge experience/experience of working in a similar role. Knowledge of CCTV operation. Computer literate with good knowledge of the Microsoft Office Suite. Good written and oral communication. Able to meet deadlines and complete projects . Experience of working with people aged 16-25 years . If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL
May 04, 2026
Full time
JOB DESCRIPTION Do you share our passion for improving lives and creating possibilities? Our colleagues are hardworking and enthusiastic, united by a commitment to provide a high-quality person-centred service to enable our residents to live positive, independent lives. About the role We have an opportunity for a Concierge Officerto join our team at the Foyer in Sheffield on a 6-month fixed term contract, working on a Thursday and Friday 7 hours per day . The Sheffield Foyer provides accommodation, training and support to help a diverse client group of young people who have been affected by homelessness.,. As a Concierge Officer, you will play a vital role in maintaining the safety, security, and smooth operation of the building, while providing a welcoming and professional front-of-house service to residents, visitors, and external partners. What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Concierge Officer, but you will also have excellent customer service skills and a willingness to support vulnerable young people in a professional and compassionate manner. You will be able to demonstrate: A sensitive and supportive approach to vulnerable people always maintaining their dignity and self-respect. Previous concierge experience/experience of working in a similar role. Knowledge of CCTV operation. Computer literate with good knowledge of the Microsoft Office Suite. Good written and oral communication. Able to meet deadlines and complete projects . Experience of working with people aged 16-25 years . If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL
This is a community-based role, covering Shropshire and Telford & Wrekin. As part of the multi professionalteam you will help run our Virtual Hospice, run your own outpatient clinic and conduct home visits. The job has a motor neuron disease clinic as part of the role. We are looking for a compassionate and experienced Consultant in palliative care to join our dedicated and supportive clinical team. Working as part of a close and collaborative multidisciplinary team, you will provide expert clinical guidance and leadership across our services. Alongside supporting the admission, assessment and ongoing care of patients with complex needs, you will offer specialist advice to colleagues, helping to ensure care is safe, consistent and compassionate. As a senior member of the medical team, you will provide leadership, supervision and support to doctors and the wider clinical team, helping to foster a positive, learning-focused environment. You will also contribute to the ongoing development of our services, helping us to learn, grow and continue meeting the needs of the communities we serve. This is an opportunity to bring both your clinical expertise and your compassion to a role where you can make a real and lasting difference. If you are a consultant who leads with empathy, values teamwork and is committed to providing the very best care, we would love to hear from you. Main duties of the job This post is to provide Consultant Specialist Palliative Medicine support to Shropshire, Telford & Wrekin hospice community services. It will provide medical support for the hospice community teams. Support will be provided through close MDT working, outpatient and domiciliary patient assessment. There are 2 PAs within the job role devoted to neuropalliative provision - building on established workstreams to specifically support patients with Motor Neurone Disease. This post will provide an opportunity for a highly motivated and enthusiastic Consultant to contribute significantly to the strategic development and provision of Palliative Care services. It would suit a first time post holder and mentorship will be provided. The duties of this role include: Clinical Responsibilities To provide the Palliative Medicine Consultant lead for the community of Telford & Wrekin alongside neuropalliative sessions. Provision of Consultant outpatient clinics and domiciliary visits from the hospice base in Telford, with weekly team meetings/MDT (at Shrewsbury site). Providing supervision for the Clinical Nurse Specialist team including supporting case reviews and joint domiciliary visits. To oversee the care of patients admitted to the hospice for symptom control, rehabilitation and terminal care when providing cross cover. To liaise with GPs in the community and Consultants at Shrewsbury and Telford Hospitals where appropriate. To be responsible for the maintenance of accurate and full medical records. About us Severn Hospice is one of the regions leading charities, providing specialist care and support to families in Shropshire, Telford & Wrekin and Mid Wales living with incurable illness. Our care goes beyond our wards and providing just clinical services. With a holistic, person centred approach, we also offer emotional, physical and spiritual support enabling patients to maintain independence for as long as possible, whether they are at home, on our wards or accessing our day services. As a recognised centre of excellence in palliative care, we are proud to share our knowledge, experience, research and best practice with the wider healthcare community. Working here at Severn Hospice is so much more than just a job. Its about being part of a compassionate team united by a shared passion of making a meaningful difference. Our values guide everything we donot only in how we care for others, but in how we support each other. Job responsibilities To provide the Palliative Medicine Consultant lead for the community of Telford & Wrekin alongside neuropalliative sessions. The main clinical duties would include: provision of Consultant outpatient clinics and domiciliary visits from the hospice base in Telford, with weekly team meetings/MDT (at Shrewsbury site); providing supervision for the Clinical Nurse Specialist team including supporting case reviews and joint domiciliary visits; To oversee the care of patients admitted to the hospice for symptom control, rehabilitation and terminal care when providing cross cover. To liaise with GPs in the community and Consultants at Shrewsbury and Telford Hospitals where appropriate. To be responsible for the maintenance of accurate and full medical records. To give advice to other medical practitioners on clinical problems. To supervise the resident doctors working at the hospice. To support the work of community hospice nurses and provide advice where necessary. To partake in the medical on call rota. To provide Consultant medical cover alongside the other consultants; this will include occasional inpatient cover on either site. b) Managerial and administrative responsibilities Be responsible for taking an active role in developing and maintaining Clinical Governance. Be expected to participate in audit. Promote the establishment and development of effective communication and information system within the hospice and into the community. Attend weekly senior doctors meeting. Participate in strategy development with other providers. Participate in the formal and informal staff support system as appropriate. Represent the hospice if required at appropriate meetings and committees. c) Teaching To contribute to the teaching programme already established within and outside the hospice, particularly for Specialist Trainees and Keele University medical students. To develop guidelines and protocols in Palliative Medicine as appropriate. To participate in meetings dealing with patient care and issues surrounding the effective multidisciplinary approach to patient care. d) Income Generation and PR To assist the income generation department when asked and appropriate in raising the profile of the service and to give talks on the work undertaken, when necessary. e) Revalidation The prescribed connection for this post is to Severn Hospice, which in turn is linked to SaTH, acting as an umbrella organisation. The Responsible Officer will therefore be the Medical Director of SaTH, and annual appraisals will be undertaken by one of his / her appointed delegates. In addition to the GMC requirements, there will be an annual appraisal with the Medical Director of the hospice (this will contribute to the overall annual appraisal). 5 TERMS AND CONDITIONS OF SERVICE While recognising that Consultants are independent clinical practitioners the successful candidate will have a responsibility for observing both the hospice and trust wide policies. The postholder will be employed by and will be accountable to the Chief Executive of Severn Hospice. Shrewsbury and Telford NHS Trust will be responsible for and will be the pay agent for pay and pension purposes only. Salary is on the NHS Consultant Salary scale. National terms and conditions apply except for sick pay, maternity pay and yearly cost of living increases which fall in line with Severn Hospice conditions of employment. The post holder will be entitled to six weeks annual leave plus statutory holidays and 10 working days approved study leave. The leave year runs from 1st January to 31st December. Arrangements for leave must be agreed beforehand with the Medical Director (Line Manager of the medical team). The post holder will be based at the Shrewsbury Hospice with office accommodation, and a minimum of 0.5 WTE secretarial support. Also provided is computer within internet access. Library facilities will be within the hospice and at the Post Graduate Medical Centre, Royal Shrewsbury Hospital. The post holder will have access to all the facilities of the hospice, including Clinical Supervision and counselling, support from the medical ward team, and other members of the multi professional team. Satisfactory medical clearance, which may include a medical examination with Severn Hospice Occupational Health Services, is a condition of employment. The post-holder should be a car driver and owner with a current driving licence. The post-holder may remain within the NHS superannuation scheme, if they so wish. The hospice is committed to ongoing education and to the need for continued personal development. The post holder will be subject to an annual appraisal which will include an agreed Personal Development Plan incorporating CME and other requirements that would contribute to the revalidation process. The hospice supports the requirements for Continuing Medical Education as laid down by the Royal College of Physicians / GMC and is committed to providing time and financial support for these activities. Person Specification Experience Wide experience in Palliative Medicine Proven skills and experience in Acute Medicine/Oncology/General Practice Organisational Skills Ability to organise work efficiently and effectively A demonstrated ability to work flexibly in a team to share the clinical load Interested in developing innovative ways of delivering patient care Teaching . click apply for full job details
May 04, 2026
Full time
This is a community-based role, covering Shropshire and Telford & Wrekin. As part of the multi professionalteam you will help run our Virtual Hospice, run your own outpatient clinic and conduct home visits. The job has a motor neuron disease clinic as part of the role. We are looking for a compassionate and experienced Consultant in palliative care to join our dedicated and supportive clinical team. Working as part of a close and collaborative multidisciplinary team, you will provide expert clinical guidance and leadership across our services. Alongside supporting the admission, assessment and ongoing care of patients with complex needs, you will offer specialist advice to colleagues, helping to ensure care is safe, consistent and compassionate. As a senior member of the medical team, you will provide leadership, supervision and support to doctors and the wider clinical team, helping to foster a positive, learning-focused environment. You will also contribute to the ongoing development of our services, helping us to learn, grow and continue meeting the needs of the communities we serve. This is an opportunity to bring both your clinical expertise and your compassion to a role where you can make a real and lasting difference. If you are a consultant who leads with empathy, values teamwork and is committed to providing the very best care, we would love to hear from you. Main duties of the job This post is to provide Consultant Specialist Palliative Medicine support to Shropshire, Telford & Wrekin hospice community services. It will provide medical support for the hospice community teams. Support will be provided through close MDT working, outpatient and domiciliary patient assessment. There are 2 PAs within the job role devoted to neuropalliative provision - building on established workstreams to specifically support patients with Motor Neurone Disease. This post will provide an opportunity for a highly motivated and enthusiastic Consultant to contribute significantly to the strategic development and provision of Palliative Care services. It would suit a first time post holder and mentorship will be provided. The duties of this role include: Clinical Responsibilities To provide the Palliative Medicine Consultant lead for the community of Telford & Wrekin alongside neuropalliative sessions. Provision of Consultant outpatient clinics and domiciliary visits from the hospice base in Telford, with weekly team meetings/MDT (at Shrewsbury site). Providing supervision for the Clinical Nurse Specialist team including supporting case reviews and joint domiciliary visits. To oversee the care of patients admitted to the hospice for symptom control, rehabilitation and terminal care when providing cross cover. To liaise with GPs in the community and Consultants at Shrewsbury and Telford Hospitals where appropriate. To be responsible for the maintenance of accurate and full medical records. About us Severn Hospice is one of the regions leading charities, providing specialist care and support to families in Shropshire, Telford & Wrekin and Mid Wales living with incurable illness. Our care goes beyond our wards and providing just clinical services. With a holistic, person centred approach, we also offer emotional, physical and spiritual support enabling patients to maintain independence for as long as possible, whether they are at home, on our wards or accessing our day services. As a recognised centre of excellence in palliative care, we are proud to share our knowledge, experience, research and best practice with the wider healthcare community. Working here at Severn Hospice is so much more than just a job. Its about being part of a compassionate team united by a shared passion of making a meaningful difference. Our values guide everything we donot only in how we care for others, but in how we support each other. Job responsibilities To provide the Palliative Medicine Consultant lead for the community of Telford & Wrekin alongside neuropalliative sessions. The main clinical duties would include: provision of Consultant outpatient clinics and domiciliary visits from the hospice base in Telford, with weekly team meetings/MDT (at Shrewsbury site); providing supervision for the Clinical Nurse Specialist team including supporting case reviews and joint domiciliary visits; To oversee the care of patients admitted to the hospice for symptom control, rehabilitation and terminal care when providing cross cover. To liaise with GPs in the community and Consultants at Shrewsbury and Telford Hospitals where appropriate. To be responsible for the maintenance of accurate and full medical records. To give advice to other medical practitioners on clinical problems. To supervise the resident doctors working at the hospice. To support the work of community hospice nurses and provide advice where necessary. To partake in the medical on call rota. To provide Consultant medical cover alongside the other consultants; this will include occasional inpatient cover on either site. b) Managerial and administrative responsibilities Be responsible for taking an active role in developing and maintaining Clinical Governance. Be expected to participate in audit. Promote the establishment and development of effective communication and information system within the hospice and into the community. Attend weekly senior doctors meeting. Participate in strategy development with other providers. Participate in the formal and informal staff support system as appropriate. Represent the hospice if required at appropriate meetings and committees. c) Teaching To contribute to the teaching programme already established within and outside the hospice, particularly for Specialist Trainees and Keele University medical students. To develop guidelines and protocols in Palliative Medicine as appropriate. To participate in meetings dealing with patient care and issues surrounding the effective multidisciplinary approach to patient care. d) Income Generation and PR To assist the income generation department when asked and appropriate in raising the profile of the service and to give talks on the work undertaken, when necessary. e) Revalidation The prescribed connection for this post is to Severn Hospice, which in turn is linked to SaTH, acting as an umbrella organisation. The Responsible Officer will therefore be the Medical Director of SaTH, and annual appraisals will be undertaken by one of his / her appointed delegates. In addition to the GMC requirements, there will be an annual appraisal with the Medical Director of the hospice (this will contribute to the overall annual appraisal). 5 TERMS AND CONDITIONS OF SERVICE While recognising that Consultants are independent clinical practitioners the successful candidate will have a responsibility for observing both the hospice and trust wide policies. The postholder will be employed by and will be accountable to the Chief Executive of Severn Hospice. Shrewsbury and Telford NHS Trust will be responsible for and will be the pay agent for pay and pension purposes only. Salary is on the NHS Consultant Salary scale. National terms and conditions apply except for sick pay, maternity pay and yearly cost of living increases which fall in line with Severn Hospice conditions of employment. The post holder will be entitled to six weeks annual leave plus statutory holidays and 10 working days approved study leave. The leave year runs from 1st January to 31st December. Arrangements for leave must be agreed beforehand with the Medical Director (Line Manager of the medical team). The post holder will be based at the Shrewsbury Hospice with office accommodation, and a minimum of 0.5 WTE secretarial support. Also provided is computer within internet access. Library facilities will be within the hospice and at the Post Graduate Medical Centre, Royal Shrewsbury Hospital. The post holder will have access to all the facilities of the hospice, including Clinical Supervision and counselling, support from the medical ward team, and other members of the multi professional team. Satisfactory medical clearance, which may include a medical examination with Severn Hospice Occupational Health Services, is a condition of employment. The post-holder should be a car driver and owner with a current driving licence. The post-holder may remain within the NHS superannuation scheme, if they so wish. The hospice is committed to ongoing education and to the need for continued personal development. The post holder will be subject to an annual appraisal which will include an agreed Personal Development Plan incorporating CME and other requirements that would contribute to the revalidation process. The hospice supports the requirements for Continuing Medical Education as laid down by the Royal College of Physicians / GMC and is committed to providing time and financial support for these activities. Person Specification Experience Wide experience in Palliative Medicine Proven skills and experience in Acute Medicine/Oncology/General Practice Organisational Skills Ability to organise work efficiently and effectively A demonstrated ability to work flexibly in a team to share the clinical load Interested in developing innovative ways of delivering patient care Teaching . click apply for full job details
Oscar Underhill Recruitment Solutions Ltd
Chelmsley Wood, Warwickshire
Housing Options Officer Homeless Services Birmingham / Solihull £26.50 Umbrella Full-Time Hybrid Temp Are you passionate about preventing homelessness and supporting vulnerable individuals? We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support. Vacancy Brief Role: Housing Options Officer Contract: Interim (initial short-term assignment) Hours: Full time Monday to Friday Working Pattern : There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week Location: Birmingham / Solihull (office, home & community-based working) Pay Rate: £26.50 Umbrella Compliance: DBS not required T ravel: Full UK driving licence & access to a vehicle essential Key Responsibilities Provide frontline housing advice to individuals and families at risk of homelessness Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017 Manage a caseload from initial contact through to resolution, including complex cases Develop personalised housing plans focused on prevention and relief of homelessness Secure suitable accommodation options including temporary and long-term housing Conduct home visits, office interviews, and attend multi-agency meetings Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse Work collaboratively with external partners including local authorities, landlords, and support services Maintain accurate case records and ensure compliance with legislation and policy Skills & Experience Required Experience working in Housing Options / Homelessness / Housing Advice Strong knowledge of homelessness legislation and statutory duties Experience managing complex caseloads in a fast-paced environment Ability to support vulnerable clients and handle sensitive situations Strong assessment, decision-making, and problem-solving skills Excellent communication and organisational skills Experience working with multi-agency partners IT literate with case management systems What This Role Offers This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households. Housing Options Officer Homelessness Housing Advice Homeless Prevention Housing Act 1996 Homelessness Reduction Act 2017 Temporary Accommodation Housing Needs Local Authority Social Housing Tenancy Sustainment Safeguarding Domestic Abuse Rough Sleeping Vulnerable Adults Case Management Multi-Agency Working Housing Solutions
May 04, 2026
Contractor
Housing Options Officer Homeless Services Birmingham / Solihull £26.50 Umbrella Full-Time Hybrid Temp Are you passionate about preventing homelessness and supporting vulnerable individuals? We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support. Vacancy Brief Role: Housing Options Officer Contract: Interim (initial short-term assignment) Hours: Full time Monday to Friday Working Pattern : There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week Location: Birmingham / Solihull (office, home & community-based working) Pay Rate: £26.50 Umbrella Compliance: DBS not required T ravel: Full UK driving licence & access to a vehicle essential Key Responsibilities Provide frontline housing advice to individuals and families at risk of homelessness Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017 Manage a caseload from initial contact through to resolution, including complex cases Develop personalised housing plans focused on prevention and relief of homelessness Secure suitable accommodation options including temporary and long-term housing Conduct home visits, office interviews, and attend multi-agency meetings Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse Work collaboratively with external partners including local authorities, landlords, and support services Maintain accurate case records and ensure compliance with legislation and policy Skills & Experience Required Experience working in Housing Options / Homelessness / Housing Advice Strong knowledge of homelessness legislation and statutory duties Experience managing complex caseloads in a fast-paced environment Ability to support vulnerable clients and handle sensitive situations Strong assessment, decision-making, and problem-solving skills Excellent communication and organisational skills Experience working with multi-agency partners IT literate with case management systems What This Role Offers This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households. Housing Options Officer Homelessness Housing Advice Homeless Prevention Housing Act 1996 Homelessness Reduction Act 2017 Temporary Accommodation Housing Needs Local Authority Social Housing Tenancy Sustainment Safeguarding Domestic Abuse Rough Sleeping Vulnerable Adults Case Management Multi-Agency Working Housing Solutions
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
May 03, 2026
Full time
Resident Engagement Officer required for an initial 1 year FTC , to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents . Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Senior Social Worker - Mental Health (Older People & Adults) MAIN PURPOSE: To work as part of a combined, Older People and Adults Social Care mental health service. To liaise with staff who are Care Coordinators or equivalent, in the mental health Trust. Responding to request for Social Care interventions under the Care Act and other relevant legislation To offer Health or other staff advice and guidance for statutory MHA work and the social care agenda with regards to this service. MAIN DUTIES AND RESPONSIBILITIES: To undertake holistic strengths based assessments under the Care Act Following this, formulate Care and Support plans, which evidence Person Centred approach Ensure that appropriate care is delivered; regularly review the care plan, and adjust services where appropriate. Implement Department Practice Model, evidence choice and promoting independence, Encouraging Residents to engage with their recovery. Initiate relevant initiatives including those promoted by Public Health ,to support residents in having healthy lifestyle and relapse prevention. Competent use of Mosaic To carry out risk assessments and demonstrate risk management and positive risk-taking and regular review. To demonstrate effective communication with a range of agencies and professionals. To support residents to commission services they require through Self Directed Support and arrange appropriate statutory services. Provide required written and verbal evidence to funding Panels in order to seek funds for costed services. Present to housing panels with a view to obtaining sheltered accommodation, residential care or part purchased accommodation for service users. To have sufficient knowledge and awareness of the impact of medication and its associated side effects and be able to monitor and raise concerns To have sufficient knowledge and awareness of Cognitive change and impact on mental and physical wellbeing and to document and raise concerns as necessary To have sufficient knowledge and awareness of Neurodiversity To have sufficient knowledge and awareness of physiological change that takes place in older age, and impact on mental and physical wellbeing and functioning and to document and raise concerns as necessary To have sufficient knowledge and awareness of different functional mental illness to enable appropriately support to those experiencing these conditions and to document and raise concerns as necessary To work with residents when they are in crisis, including Psychiatric. Working collectively with Health Colleagues expertise. To write social circumstances reports on allocated service users for Mental Health Review Tribunals and managers hearings. Ensuring that resident's social care needs, as related to their mental health are met under Section 117 of the Mental Health Act. To participate in the team duty rota To have a sound working knowledge of safeguarding, and be able to undertake duties of an Enquiry Officer - write reports and follow through protection plans and close cases. Where required, to be able to demonstrate the above for child protection. Ensure evidence trail for this work is in the required documents in Mosaic To complete Carers assessments and implement packages of care where required. Work alongside the department's contracted Carer agencies To ensure that their work is consistent with the London Borough of Merton policies, which apply to their practice. To liaise with other agencies both statutory and in the private and voluntary sector To attend both management and professional supervision on a regular basis, and to participate actively in the supervision process. To attend team meetings, both Practice and Business, on a regular basis. To ensure that equal opportunities are embedded in all areas of work. To work with residents and carers in the assessments process and implement services to help keep residents living at home as long and safely as possible Undertake functions of a Social Supervisor, under the Mental Health Act, as required To participate in the Duty AMHP Service, as qualified AMHP. To build a good working relationship with providers of services and be involved in regular reviews of placements that are funded by LBM All social workers are expected to maintain their continuing professional development and keep their registration with the Health and Care Professionals Council up to date. All AMHPs are responsible for keeping their AMHP practice and Refresher training up to-date and provide written reports for all assessments. To build and develop good working relationships with third sector services that operate in LBM Identify residents appropriate for Breathing Space initiative and implement as directed Carry out functions under the Menal Capacity Act. This would include being Best Interest Assessor, regards Deprivation of Liberty.
May 03, 2026
Full time
Senior Social Worker - Mental Health (Older People & Adults) MAIN PURPOSE: To work as part of a combined, Older People and Adults Social Care mental health service. To liaise with staff who are Care Coordinators or equivalent, in the mental health Trust. Responding to request for Social Care interventions under the Care Act and other relevant legislation To offer Health or other staff advice and guidance for statutory MHA work and the social care agenda with regards to this service. MAIN DUTIES AND RESPONSIBILITIES: To undertake holistic strengths based assessments under the Care Act Following this, formulate Care and Support plans, which evidence Person Centred approach Ensure that appropriate care is delivered; regularly review the care plan, and adjust services where appropriate. Implement Department Practice Model, evidence choice and promoting independence, Encouraging Residents to engage with their recovery. Initiate relevant initiatives including those promoted by Public Health ,to support residents in having healthy lifestyle and relapse prevention. Competent use of Mosaic To carry out risk assessments and demonstrate risk management and positive risk-taking and regular review. To demonstrate effective communication with a range of agencies and professionals. To support residents to commission services they require through Self Directed Support and arrange appropriate statutory services. Provide required written and verbal evidence to funding Panels in order to seek funds for costed services. Present to housing panels with a view to obtaining sheltered accommodation, residential care or part purchased accommodation for service users. To have sufficient knowledge and awareness of the impact of medication and its associated side effects and be able to monitor and raise concerns To have sufficient knowledge and awareness of Cognitive change and impact on mental and physical wellbeing and to document and raise concerns as necessary To have sufficient knowledge and awareness of Neurodiversity To have sufficient knowledge and awareness of physiological change that takes place in older age, and impact on mental and physical wellbeing and functioning and to document and raise concerns as necessary To have sufficient knowledge and awareness of different functional mental illness to enable appropriately support to those experiencing these conditions and to document and raise concerns as necessary To work with residents when they are in crisis, including Psychiatric. Working collectively with Health Colleagues expertise. To write social circumstances reports on allocated service users for Mental Health Review Tribunals and managers hearings. Ensuring that resident's social care needs, as related to their mental health are met under Section 117 of the Mental Health Act. To participate in the team duty rota To have a sound working knowledge of safeguarding, and be able to undertake duties of an Enquiry Officer - write reports and follow through protection plans and close cases. Where required, to be able to demonstrate the above for child protection. Ensure evidence trail for this work is in the required documents in Mosaic To complete Carers assessments and implement packages of care where required. Work alongside the department's contracted Carer agencies To ensure that their work is consistent with the London Borough of Merton policies, which apply to their practice. To liaise with other agencies both statutory and in the private and voluntary sector To attend both management and professional supervision on a regular basis, and to participate actively in the supervision process. To attend team meetings, both Practice and Business, on a regular basis. To ensure that equal opportunities are embedded in all areas of work. To work with residents and carers in the assessments process and implement services to help keep residents living at home as long and safely as possible Undertake functions of a Social Supervisor, under the Mental Health Act, as required To participate in the Duty AMHP Service, as qualified AMHP. To build a good working relationship with providers of services and be involved in regular reviews of placements that are funded by LBM All social workers are expected to maintain their continuing professional development and keep their registration with the Health and Care Professionals Council up to date. All AMHPs are responsible for keeping their AMHP practice and Refresher training up to-date and provide written reports for all assessments. To build and develop good working relationships with third sector services that operate in LBM Identify residents appropriate for Breathing Space initiative and implement as directed Carry out functions under the Menal Capacity Act. This would include being Best Interest Assessor, regards Deprivation of Liberty.
Lettings Officer Salary: £29,000 per annum Hours: 37 hours per week Our client is seeking an organised and customer-focused Lettings Officer to join their welcoming and dedicated team based in Evesham. This is a fast-paced and rewarding role, ideal for someone with a passion for housing and delivering excellent customer service. You will take end-to-end responsibility for the lettings process, from pre-tenancy assessments through to tenancy sign-ups, ensuring customers are supported to move into their new homes smoothly and sustainably. Key Responsibilities Advertise and allocate vacant properties through Local Authority nominations, direct marketing, and estate agents Complete pre-tenancy, affordability, and suitability assessments to support sustainable tenancies Prepare and issue tenancy offers and agreements, managing tenancy sign-ups including new developments Support existing tenants through the termination process to minimise void periods and rent loss Work collaboratively with internal teams and external partners to deliver a seamless lettings service Maintain accurate housing records, complete CORE data submissions, and contribute to continuous service improvement Coordinate garage lettings, furniture orders for temporary accommodation, and void property processes Attend and chair allocation panel meetings, including those relating to Extra Care schemes About You Previous experience in a lettings, housing, or administrative support role Strong organisational, communication, and IT skills (including Microsoft Office) A customer-centred approach with confidence handling sensitive or complex situations Flexible, proactive, and able to work effectively across different services and locations Educated to GCSE level (or equivalent) in Maths and English Full UK driving licence with access to a vehicle insured for business use
May 02, 2026
Full time
Lettings Officer Salary: £29,000 per annum Hours: 37 hours per week Our client is seeking an organised and customer-focused Lettings Officer to join their welcoming and dedicated team based in Evesham. This is a fast-paced and rewarding role, ideal for someone with a passion for housing and delivering excellent customer service. You will take end-to-end responsibility for the lettings process, from pre-tenancy assessments through to tenancy sign-ups, ensuring customers are supported to move into their new homes smoothly and sustainably. Key Responsibilities Advertise and allocate vacant properties through Local Authority nominations, direct marketing, and estate agents Complete pre-tenancy, affordability, and suitability assessments to support sustainable tenancies Prepare and issue tenancy offers and agreements, managing tenancy sign-ups including new developments Support existing tenants through the termination process to minimise void periods and rent loss Work collaboratively with internal teams and external partners to deliver a seamless lettings service Maintain accurate housing records, complete CORE data submissions, and contribute to continuous service improvement Coordinate garage lettings, furniture orders for temporary accommodation, and void property processes Attend and chair allocation panel meetings, including those relating to Extra Care schemes About You Previous experience in a lettings, housing, or administrative support role Strong organisational, communication, and IT skills (including Microsoft Office) A customer-centred approach with confidence handling sensitive or complex situations Flexible, proactive, and able to work effectively across different services and locations Educated to GCSE level (or equivalent) in Maths and English Full UK driving licence with access to a vehicle insured for business use
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield Council have an exciting opportunity for a Housing Options Officer to join the team based in Kirkby-In-Ashfield . You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,061 - £34,434 per annum (pay award pending). Do you want to make a real difference to the lives of residents in housing need? If so, the Housing Options Officer role may be for you. You will be responsible for providing a customer focused, high-quality advice and assessment service for people who are threatened with homelessness or are experiencing homelessness. The successful candidate will be responsible for ensuring customers circumstances are investigated and their housing and support needs are assessed in accordance with the homelessness legislation, statutory guidance and the Council s policies and procedures with a view to prevent or relieve homelessness wherever possible. To meet the requirements of this role, you must be able to interpret complex legislation and guidance, contribute positively to the development of new working practices and initiatives that help to prevent homelessness, increase the take-up of housing options and minimise the use and cost of temporary accommodation. Ashfield is a great place to work where employees are valued. Benefits include a very generous holiday entitlement of up to 35 days per year, local government pension and flexible working. The successful candidate will be required to undertake an Enhanced DBS check. Closing date: 10 May 2026 Interviews: w/c 18 May 2026 If you feel you have the necessary skills and abilities to join the team as our Housing Options Officer, click " apply" we d be delighted to receive your application. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
May 02, 2026
Full time
Ashfield Council have an exciting opportunity for a Housing Options Officer to join the team based in Kirkby-In-Ashfield . You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,061 - £34,434 per annum (pay award pending). Do you want to make a real difference to the lives of residents in housing need? If so, the Housing Options Officer role may be for you. You will be responsible for providing a customer focused, high-quality advice and assessment service for people who are threatened with homelessness or are experiencing homelessness. The successful candidate will be responsible for ensuring customers circumstances are investigated and their housing and support needs are assessed in accordance with the homelessness legislation, statutory guidance and the Council s policies and procedures with a view to prevent or relieve homelessness wherever possible. To meet the requirements of this role, you must be able to interpret complex legislation and guidance, contribute positively to the development of new working practices and initiatives that help to prevent homelessness, increase the take-up of housing options and minimise the use and cost of temporary accommodation. Ashfield is a great place to work where employees are valued. Benefits include a very generous holiday entitlement of up to 35 days per year, local government pension and flexible working. The successful candidate will be required to undertake an Enhanced DBS check. Closing date: 10 May 2026 Interviews: w/c 18 May 2026 If you feel you have the necessary skills and abilities to join the team as our Housing Options Officer, click " apply" we d be delighted to receive your application. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Job Title: People and Culture Business Partner Location: Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda; or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania) (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.) Contract Type: Full-time (40 hours per week), long-term engagement Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country. Target Start Date: As soon as possible Application Closing Date: May 17, :59 EDT This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Paid leaves Competitive benefits Learning opportunities and 5 learning and development (L&D) days per year More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link: Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: P&C Business Partner Grade: 8 Reports to: Chief People & Culture Officer(CPCO) Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country Direct Reports: N/A Department: People & Culture 1- Purpose: The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people s practice and quality standards. The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce. 2- Accountability & Responsibilities: Operational delivery (40%) Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs. Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected. Works with CPCO, P&C team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues. Supports adherence to safety, security and Safeguarding policies and procedures in COs. Employee Relations and Employee Services (30%) Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs. Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records. Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases. Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions. Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms Quality Assurance (20%) Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People s capacity in country. Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits actions. Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation. Diversity, Equity Inclusion and Accessibility (10%) Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location. Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress. Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week. Analyses DEIA data to make recommendations and support implementation of agreed actions. Perform other duties as assigned 3- Scope (geographical and/or functional), Impact and Autonomy The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters. 4- Leadership and Staff management Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC). 5- Information requirement for decision-making Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation. Policy changes are to be approved by the CPCO. 6- Innovation and Improvements The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices. Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security. 7- . click apply for full job details
May 02, 2026
Full time
Job Title: People and Culture Business Partner Location: Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda; or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania) (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.) Contract Type: Full-time (40 hours per week), long-term engagement Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country. Target Start Date: As soon as possible Application Closing Date: May 17, :59 EDT This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Paid leaves Competitive benefits Learning opportunities and 5 learning and development (L&D) days per year More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link: Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: P&C Business Partner Grade: 8 Reports to: Chief People & Culture Officer(CPCO) Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country Direct Reports: N/A Department: People & Culture 1- Purpose: The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people s practice and quality standards. The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce. 2- Accountability & Responsibilities: Operational delivery (40%) Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs. Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected. Works with CPCO, P&C team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues. Supports adherence to safety, security and Safeguarding policies and procedures in COs. Employee Relations and Employee Services (30%) Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs. Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records. Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases. Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions. Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms Quality Assurance (20%) Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People s capacity in country. Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits actions. Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation. Diversity, Equity Inclusion and Accessibility (10%) Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location. Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress. Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week. Analyses DEIA data to make recommendations and support implementation of agreed actions. Perform other duties as assigned 3- Scope (geographical and/or functional), Impact and Autonomy The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters. 4- Leadership and Staff management Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC). 5- Information requirement for decision-making Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation. Policy changes are to be approved by the CPCO. 6- Innovation and Improvements The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices. Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security. 7- . click apply for full job details
Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 02, 2026
Full time
Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
May 02, 2026
Full time
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Birmingham & Solihull Women's Aid
Solihull, West Midlands
About Us Birmingham and Solihull Women s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? The region s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area. Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues. We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. Key Responsibilities - To provide specialist expertise on DVA within the Public Protection Unit (PPU) and the local policing unit (LPU) across Coventry and Solihull police stations, covering Solihull Borough. This role will support the improvement of police practice by providing tailored guidance, advice, and professional support to officers and staff, strengthening their understanding of safe, trauma informed and appropriate interventions with women and children affected by DVA. To provide information, support and signposting for women accessing WMP disclosing experiences of domestic violence/abuse. Experience Required - Influencing professional practice, including delivering training and awareness sessions Carrying out needs and risk assessments and support of women experiencing abuse Working within safeguarding guidelines to protect and promote the well-being of children and young people Monitoring and evaluating projects Benefits 31 days annual leave (excluding bank holidays) Up to 6% matched pension contribution Free access to Employee Assistance Programme Life Assurance scheme while in employment (a lump sum of 4 times salary) Cycle to Work scheme Health Cash Plan scheme available to all employees from day one Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply. The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
May 02, 2026
Full time
About Us Birmingham and Solihull Women s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? The region s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area. Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues. We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. Key Responsibilities - To provide specialist expertise on DVA within the Public Protection Unit (PPU) and the local policing unit (LPU) across Coventry and Solihull police stations, covering Solihull Borough. This role will support the improvement of police practice by providing tailored guidance, advice, and professional support to officers and staff, strengthening their understanding of safe, trauma informed and appropriate interventions with women and children affected by DVA. To provide information, support and signposting for women accessing WMP disclosing experiences of domestic violence/abuse. Experience Required - Influencing professional practice, including delivering training and awareness sessions Carrying out needs and risk assessments and support of women experiencing abuse Working within safeguarding guidelines to protect and promote the well-being of children and young people Monitoring and evaluating projects Benefits 31 days annual leave (excluding bank holidays) Up to 6% matched pension contribution Free access to Employee Assistance Programme Life Assurance scheme while in employment (a lump sum of 4 times salary) Cycle to Work scheme Health Cash Plan scheme available to all employees from day one Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact us via our website. These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply. The closing date for receipt of completed applications is at 12 noon on Wednesday 6th May. Interviews will take place weeks commencing 18th May.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison) Location : Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Salary : £38,645 per annum Contract : Fixed Term Contract till July 2027 About the role As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Managing a caseload of homeless people and working towards case management standards Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Monday 4th May 2026 at 23:59 Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
May 02, 2026
Full time
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison) Location : Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Salary : £38,645 per annum Contract : Fixed Term Contract till July 2027 About the role As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It s a fantastic opportunity to make the role your own and shape it from the beginning. About you To be successful in this role you will need to demonstrate the following skills, experience and knowledge: Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless Experience of working with homeless people and supporting them achieve a positive housing outcome Understanding of housing law Developing, building, and maintaining relationships with key stakeholders Experience of working in a lettings and housing procurement environment Managing a caseload of homeless people and working towards case management standards Showing resilience when dealing with difficult situations A self-starter who can work on their own initiative Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply. We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. Working at Crisis Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness. Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. As a member of the team, you will have access to a wide range of employee benefits including: A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy Pension scheme with an employer contribution of 8.5% 28 days annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave Enhanced maternity, paternity, shared parental, and adoption pay Flexible working around the core hours 10am-4pm Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. How do I apply? Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications. Closing date: Monday 4th May 2026 at 23:59 Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE Interview process: Competency based interview AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences. Accessibility We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. Registered Charity Numbers: E&W, SC040094
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 02, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Accommodation Support Salary: 15 per hour Location: Grange Central, Telford, TF3 4ER Working Pattern: 4 days per week Manpower has a fantastic opportunity for the right candidate to join Capgemini as an Accommodation Support Officer. Working as part of an established team you will play a key role in day to day site operations and project support. About Us Our Accommodation Team manages two dedicated sites in the UK, supporting approximately 2,400 HMRC and visiting Capgemini UK team members. We ensure smooth operations across real estate, facilities, and compliance. Our responsibilities include: Managing leases and supplier contracts (catering, facilities services, vending, etc.) Overseeing MU real estate projects and initiatives Delivering site services (cleaning, maintenance, refurbishments) Driving procurement for accommodation-related needs Ensuring compliance with Environmental ISO, Security ISO, and UK Health & Safety standards Supporting sustainability and legislative requirements Key Responsibilities: Assist with procurement activities, including raising and reconciling purchase orders Manage the Accommodation inbox, responding to queries and escalating as needed Liaise with workplace services supplier (ISS) on reception, parking, visitor coordination, and service improvements Support events across the estate in collaboration with the Communications Team Coordinate meeting room requests and assist with minor events Work with Learning & Development teams to ensure training setups and catering requirements are met Maintain accurate data and reporting for senior stakeholders Contribute to real estate projects and continuous improvement initiatives What You'll Bring Strong Excel skills (formulas, data manipulation) Flexible, proactive approach with a willingness to learn Excellent customer service mindset and communication skills Attention to detail and ability to produce accurate reports Proficiency in Microsoft PowerPoint, Word, and Outlook Ability to work collaboratively with internal teams and external suppliers Commitment to high standards in facilities and compliance Interest in learning Health & Safety and Security legislation Interested? Apply today!
May 02, 2026
Seasonal
Accommodation Support Salary: 15 per hour Location: Grange Central, Telford, TF3 4ER Working Pattern: 4 days per week Manpower has a fantastic opportunity for the right candidate to join Capgemini as an Accommodation Support Officer. Working as part of an established team you will play a key role in day to day site operations and project support. About Us Our Accommodation Team manages two dedicated sites in the UK, supporting approximately 2,400 HMRC and visiting Capgemini UK team members. We ensure smooth operations across real estate, facilities, and compliance. Our responsibilities include: Managing leases and supplier contracts (catering, facilities services, vending, etc.) Overseeing MU real estate projects and initiatives Delivering site services (cleaning, maintenance, refurbishments) Driving procurement for accommodation-related needs Ensuring compliance with Environmental ISO, Security ISO, and UK Health & Safety standards Supporting sustainability and legislative requirements Key Responsibilities: Assist with procurement activities, including raising and reconciling purchase orders Manage the Accommodation inbox, responding to queries and escalating as needed Liaise with workplace services supplier (ISS) on reception, parking, visitor coordination, and service improvements Support events across the estate in collaboration with the Communications Team Coordinate meeting room requests and assist with minor events Work with Learning & Development teams to ensure training setups and catering requirements are met Maintain accurate data and reporting for senior stakeholders Contribute to real estate projects and continuous improvement initiatives What You'll Bring Strong Excel skills (formulas, data manipulation) Flexible, proactive approach with a willingness to learn Excellent customer service mindset and communication skills Attention to detail and ability to produce accurate reports Proficiency in Microsoft PowerPoint, Word, and Outlook Ability to work collaboratively with internal teams and external suppliers Commitment to high standards in facilities and compliance Interest in learning Health & Safety and Security legislation Interested? Apply today!
Location: Hertfordshire Contract Length: 6 Months Rate: £18 £20 per hour Office Presence: 5 Days per week on site We are currently working with a well-established housing provider in Hertfordshire to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The Role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents safety and wellbeing Maintaining accurate records and case notes using housing management systems Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills If you're interested please apply or call (phone number removed)
May 01, 2026
Seasonal
Location: Hertfordshire Contract Length: 6 Months Rate: £18 £20 per hour Office Presence: 5 Days per week on site We are currently working with a well-established housing provider in Hertfordshire to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The Role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents safety and wellbeing Maintaining accurate records and case notes using housing management systems Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills If you're interested please apply or call (phone number removed)
Job Title: Housing Accommodation Officer Contract: 3 Months Temporary Hours: 22.5 hours per week (Monday, Wednesday & Friday) Role Overview We are currently recruiting for a Temporary Part-Time Housing Accommodation Officer to support the management and delivery of Temporary Accommodation (TA). This is a hands-on, varied role requiring a mix of office-based work, home working, and regular onsite visits. The successful candidate will work closely with the housing team and external providers to ensure TA properties are safe, compliant, and ready for occupation at short notice. Key Responsibilities Support the preparation of Temporary Accommodation to a lettable standard Conduct property inspections and spot checks Carry out fire alarm checks within TA properties Complete inventories for accommodation units Manage check-ins, often at short notice Carry out check-outs and final inspections Respond to and resolve TA-related issues Provide general support to the wider housing team Liaise with external accommodation providers to arrange placements quickly Candidate Requirements IT literate and able to learn internal housing systems Knowledge of safeguarding and appropriate reporting procedures Full UK driving licence and access to own vehicle Able to respond to short-notice requests and attend properties locally Previous experience in housing, homelessness, or property management is desirable Additional Information This role requires a flexible and organised individual who can manage competing priorities and respond effectively to urgent situations. If you have relevant experience and are looking for a flexible, part-time opportunity within housing, we would like to hear from you. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on (url removed) or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
May 01, 2026
Seasonal
Job Title: Housing Accommodation Officer Contract: 3 Months Temporary Hours: 22.5 hours per week (Monday, Wednesday & Friday) Role Overview We are currently recruiting for a Temporary Part-Time Housing Accommodation Officer to support the management and delivery of Temporary Accommodation (TA). This is a hands-on, varied role requiring a mix of office-based work, home working, and regular onsite visits. The successful candidate will work closely with the housing team and external providers to ensure TA properties are safe, compliant, and ready for occupation at short notice. Key Responsibilities Support the preparation of Temporary Accommodation to a lettable standard Conduct property inspections and spot checks Carry out fire alarm checks within TA properties Complete inventories for accommodation units Manage check-ins, often at short notice Carry out check-outs and final inspections Respond to and resolve TA-related issues Provide general support to the wider housing team Liaise with external accommodation providers to arrange placements quickly Candidate Requirements IT literate and able to learn internal housing systems Knowledge of safeguarding and appropriate reporting procedures Full UK driving licence and access to own vehicle Able to respond to short-notice requests and attend properties locally Previous experience in housing, homelessness, or property management is desirable Additional Information This role requires a flexible and organised individual who can manage competing priorities and respond effectively to urgent situations. If you have relevant experience and are looking for a flexible, part-time opportunity within housing, we would like to hear from you. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on (url removed) or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Cheltenham Borough Council
Uckington, Gloucestershire
Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team. Location: Hesters Way Community Resource Centre, GL51 7SU Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Hours: 37 hours per week Close Date: Sunday 17th May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Senior Tenancy Management Officer The Role: As a trusted advocate for residents, you'll help tenants thrive in safe, settled homes, tackling complex cases, driving positive change and stepping in when it matters most. You'll work closely with partners, lead on safeguarding and inspections, and mentor others as you help shape stronger, safer communities. Senior Tenancy Management Officer Key Responsibilities: - Act as a tenant advocate, building positive relationships and taking ownership of issues to ensure high customer satisfaction - Manage temporary furnished accommodation non-secure tenancies within a defined neighbourhood, including monthly visits - Handle complex tenancy matters (mutual exchanges, succession, breaches) and undertake legal action on behalf of CBC - Pro-actively support tenants at risk, working restoratively to sustain tenancies and drive behaviour change - Carry out neighbourhood inspections, welfare checks, home visits and safeguarding referrals - Work in partnership with the property team, community investment team and external agencies on repairs, fire safety, planned works and community activities - Mentor less experienced colleagues and lead on research and scoping for service improvements - Maintain accurate records on QL and Documotive, ensuring compliance with all policies and statutory standards Senior Tenancy Management Officer You: - A proven track record of supporting operational delivery and holding others to account - Proven experience of delivering statutory housing or similar support services, with knowledge of tenancy and housing management policy and practice, and relevant landlord and tenant legislation and codes of practice - Experience in challenging customer-facing situations, with strong communication, diplomacy, negotiation and customer service resolution skills - Valid driving licence with access to a vehicle - An accredited housing management qualification and/or relevant experience in a housing management role is desirable What we can do for you - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this Senior Tenancy Management Officer opportunity, please click Apply now!
May 01, 2026
Full time
Join us in delivering a tenant focused housing service that truly makes a difference. Cheltenham Borough Council has an exciting opportunity for a Senior Tenancy Management Officer to join the team. Location: Hesters Way Community Resource Centre, GL51 7SU Salary: £32,597 - £34,434 (pay award pending wef 1 April 2026) Job Type: Full Time, Permanent Hours: 37 hours per week Close Date: Sunday 17th May 2026 Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team. Senior Tenancy Management Officer The Role: As a trusted advocate for residents, you'll help tenants thrive in safe, settled homes, tackling complex cases, driving positive change and stepping in when it matters most. You'll work closely with partners, lead on safeguarding and inspections, and mentor others as you help shape stronger, safer communities. Senior Tenancy Management Officer Key Responsibilities: - Act as a tenant advocate, building positive relationships and taking ownership of issues to ensure high customer satisfaction - Manage temporary furnished accommodation non-secure tenancies within a defined neighbourhood, including monthly visits - Handle complex tenancy matters (mutual exchanges, succession, breaches) and undertake legal action on behalf of CBC - Pro-actively support tenants at risk, working restoratively to sustain tenancies and drive behaviour change - Carry out neighbourhood inspections, welfare checks, home visits and safeguarding referrals - Work in partnership with the property team, community investment team and external agencies on repairs, fire safety, planned works and community activities - Mentor less experienced colleagues and lead on research and scoping for service improvements - Maintain accurate records on QL and Documotive, ensuring compliance with all policies and statutory standards Senior Tenancy Management Officer You: - A proven track record of supporting operational delivery and holding others to account - Proven experience of delivering statutory housing or similar support services, with knowledge of tenancy and housing management policy and practice, and relevant landlord and tenant legislation and codes of practice - Experience in challenging customer-facing situations, with strong communication, diplomacy, negotiation and customer service resolution skills - Valid driving licence with access to a vehicle - An accredited housing management qualification and/or relevant experience in a housing management role is desirable What we can do for you - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays) - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days (pro rata) paid time off for volunteering - Enhanced maternity and paternity schemes - Access to free counselling services - Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan - A cycle to work scheme - Low-cost town centre parking - A commitment to employee wellbeing To submit your application for this Senior Tenancy Management Officer opportunity, please click Apply now!
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
May 01, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
South Norfolk and Broadland Council
Norwich, Norfolk
We are looking to welcome a professional individual who is passionate about supporting people through some of the most challenging moments in their lives to join our dedicated Homelessness Team As a Housing Solutions Officer, you'll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions. You'll be on the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when thy do. You will have the chance to make a lasting, positive impact on the lives of residents in need of support. Key Responsibilities Providing Comprehensive Housing Advice: Every day, you'll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice. Preventing and Relieving Homelessness : By exploring every possible avenue, you'll work creatively to help residents stay in their homes or quickly find new, safe accommodation when needed. Managing Housing Register and Homeless Applications : You'll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services. Handling Complex Caseloads : With the ability to prioritise and multi-task, you'll efficiently manage multiple cases whilst maintaining the highest standards and professionalism. Working with Partners : You'll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process. We're looking for someone who: Cares Deeply About Making a Difference : You'll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times. Has Strong Communication Skills : You'll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers. Can Juggle Competing Priorities : In a fast-paced environment, you'll stay organised, focused, and responsive to ensure no one falls through the cracks. Is Compassionate and Customer-Focused : You'll be working with vulnerable individuals who need someone they can trust. We're looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times. Is a Problem-Solver with a Positive Attitude : Whether it's negotiating with landlords or finding alternative housing options, you'll take a proactive approach to solving problems in the best interests of the people you support. Is Experienced and Professional : You'll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care. If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you'll find this role fulfilling and empowering. It's not for the faint-hearted, but for those who are driven, compassionate and committed to making a difference this is a great opportunity. Closing Date: 3rd May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
May 01, 2026
Contractor
We are looking to welcome a professional individual who is passionate about supporting people through some of the most challenging moments in their lives to join our dedicated Homelessness Team As a Housing Solutions Officer, you'll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions. You'll be on the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when thy do. You will have the chance to make a lasting, positive impact on the lives of residents in need of support. Key Responsibilities Providing Comprehensive Housing Advice: Every day, you'll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice. Preventing and Relieving Homelessness : By exploring every possible avenue, you'll work creatively to help residents stay in their homes or quickly find new, safe accommodation when needed. Managing Housing Register and Homeless Applications : You'll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services. Handling Complex Caseloads : With the ability to prioritise and multi-task, you'll efficiently manage multiple cases whilst maintaining the highest standards and professionalism. Working with Partners : You'll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process. We're looking for someone who: Cares Deeply About Making a Difference : You'll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times. Has Strong Communication Skills : You'll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers. Can Juggle Competing Priorities : In a fast-paced environment, you'll stay organised, focused, and responsive to ensure no one falls through the cracks. Is Compassionate and Customer-Focused : You'll be working with vulnerable individuals who need someone they can trust. We're looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times. Is a Problem-Solver with a Positive Attitude : Whether it's negotiating with landlords or finding alternative housing options, you'll take a proactive approach to solving problems in the best interests of the people you support. Is Experienced and Professional : You'll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care. If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you'll find this role fulfilling and empowering. It's not for the faint-hearted, but for those who are driven, compassionate and committed to making a difference this is a great opportunity. Closing Date: 3rd May 2026 Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
