Housing Officers (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: Bedford Central BedfordCentral Bedford, Luton, North HertfordshireMilton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
May 15, 2026
Full time
Housing Officers (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: Bedford Central BedfordCentral Bedford, Luton, North HertfordshireMilton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
May 15, 2026
Full time
Housing Officer - East Anglia Location: East Anglia Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the East Anglia area: Cambridge, East Cambridgeshire, Huntingdonshire, King's Lynn And West Norfolk, Norwich, South Cambridgeshire, West Suffolk What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 14, 2026
Contractor
We're recruiting an experienced and customer-focused Housing Officer to deliver a high-quality tenancy and estate management service. This role plays a vital part in ensuring residents live in safe, well-maintained homes while receiving the support they need to sustain their tenancies and thrive in their communities. You'll be joining a team committed to continuous improvement, with a focus on proactive tenancy management, resident engagement, and maintaining compliance with housing standards and regulations. The Role Deliver an efficient and consistent housing management service across general needs properties, ensuring residents receive a positive and responsive experience. Act as the first point of contact for tenancy-related matters including rent arrears, tenancy breaches, ASB, and estate management issues. Carry out tenancy visits, audits, and estate inspections to maintain property standards, identify risks, and support compliance with health and safety legislation. Manage low and medium-level ASB cases, developing action plans and working closely with partner agencies to resolve issues. Work proactively to prevent tenancy fraud, abandonment, and illegal occupation through regular checks and investigations. Support residents to access appropriate services, signposting to welfare, safeguarding, or support agencies where necessary. Collaborate with the Asset Management and Repairs teams to ensure communal areas and estates are maintained to a high standard. Work closely with internal teams to ensure compliance with gas, fire, and electrical safety checks, and assist with decant processes where required. Engage with residents and communities to build strong relationships, encouraging feedback and involvement in improving services. Keep accurate case records and ensure all actions are completed in line with policy and procedures. Key Requirements Proven experience in housing or tenancy management, preferably within a local authority or housing association. Strong understanding of housing legislation, tenancy management, and safeguarding practices. Excellent communication and interpersonal skills, with the ability to manage challenging situations empathetically and professionally. Strong organisational skills with the ability to prioritise workload and meet deadlines in a fast-paced environment. Confident working independently and collaboratively within a team setting. Proficiency in Microsoft Office and housing management systems (experience with Orchard/MRI Enterprise preferred). Full UK driving licence and access to a vehicle required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this job matches your skills but not the rate, location, or seniority, please send us your CV anyway. We regularly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your career. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
May 14, 2026
Contractor
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
MacTaggart, Scott and Company
Edinburgh, Midlothian
Join Our Team: Trade Compliance Officer Location: Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent MacTaggart Scott is excited to welcome an experienced Trade Compliance Officer to support our critical import and export activities and help keep our international operations moving. Reporting to the Commercial Director, you'll partner with our current Trade Compliance Officer to ensure we trade confidently, compliantly, and in line with all UK HMRC and trade compliance regulations. This is a practical, fast-paced role where no two days are the same. You'll be at the centre of our trade and customs processes, working collaboratively across teams and making a real difference through your attention to detail, initiative, and problem-solving skills. About Us For over a century, MacTaggart Scott has played a vital role in supporting the Naval Defence sector, providing integrated solutions from early-stage analysis and design to manufacture, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and commitment to continuous improvement. What is the Job About? The Trade Compliance Officer plays a key role in ensuring compliant, efficient, and timely movement of goods across borders. The role supports imports and exports under a variety of customs regimes, manages documentation and reporting obligations, liaises with freight forwarders and internal stakeholders, and assists with HMRC and UK Government reporting. Success in this role is measured by maintaining accurate records, ensuring regulatory compliance, supporting business operations, and contributing to smooth and cost-effective trade activities across the organisation. Key Responsibilities Manage day-to-day import and export activities in line with UK trade compliance and HMRC requirements. Prepare, review, and maintain accurate import/export documentation under customs supervision. Liaise with freight forwarders, despatch, and internal teams to support clearances, invoicing, and timely shipments. Support imports and exports under Home Use, Customs Warehousing (CW), Inward Processing (IP), and Outward Processing (OP). Manage licence-controlled activities including Travel Letters, CUTs, approval checks, and SPIRE/LITE applications. Maintain shipping and customs records, supporting licence returns, Bills of Discharge, HMRC reports (including 1507), and audits. Assist with regulatory reporting and submissions to HMRC and other UK Government departments. Review HMRC reports and support Finance with accurate processing of customs invoices and costs. Build strong relationships with internal and external stakeholders, promoting trade compliance awareness and best practice. Support compliance monitoring, audits, and import/export planning aligned to business objectives. Continue to develop trade compliance knowledge through ongoing learning and professional development. About You You are a detail focused and motivated trade compliance professional who enjoys playing a vital role in keeping complex operations running smoothly. With experience in a manufacturing environment, you are comfortable working within established processes, communicating with stakeholders at all levels, and managing detailed administrative tasks with accuracy and professionalism. Knowledge, Skills and Experience Proven experience in a Trade Compliance role within a manufacturing environment Demonstrable knowledge of UK Trade Compliance and HMRC requirements. Strong attention to detail and a methodical approach to work. Good interpersonal and communication skills. Strong problem-solving capability. Good working knowledge of Microsoft Office tools. A proactive, "can-do" attitude with enthusiasm and motivation. Ability to build effective working relationships internally and externally. Your Future at MacTaggart Scott - What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
May 14, 2026
Full time
Join Our Team: Trade Compliance Officer Location: Loanhead, Edinburgh Flexible Working Options - 4- or 5-day week Contract: Permanent MacTaggart Scott is excited to welcome an experienced Trade Compliance Officer to support our critical import and export activities and help keep our international operations moving. Reporting to the Commercial Director, you'll partner with our current Trade Compliance Officer to ensure we trade confidently, compliantly, and in line with all UK HMRC and trade compliance regulations. This is a practical, fast-paced role where no two days are the same. You'll be at the centre of our trade and customs processes, working collaboratively across teams and making a real difference through your attention to detail, initiative, and problem-solving skills. About Us For over a century, MacTaggart Scott has played a vital role in supporting the Naval Defence sector, providing integrated solutions from early-stage analysis and design to manufacture, commissioning, and long-term through-life support. Established in 1898, our reputation is built on engineering excellence, innovation, and commitment to continuous improvement. What is the Job About? The Trade Compliance Officer plays a key role in ensuring compliant, efficient, and timely movement of goods across borders. The role supports imports and exports under a variety of customs regimes, manages documentation and reporting obligations, liaises with freight forwarders and internal stakeholders, and assists with HMRC and UK Government reporting. Success in this role is measured by maintaining accurate records, ensuring regulatory compliance, supporting business operations, and contributing to smooth and cost-effective trade activities across the organisation. Key Responsibilities Manage day-to-day import and export activities in line with UK trade compliance and HMRC requirements. Prepare, review, and maintain accurate import/export documentation under customs supervision. Liaise with freight forwarders, despatch, and internal teams to support clearances, invoicing, and timely shipments. Support imports and exports under Home Use, Customs Warehousing (CW), Inward Processing (IP), and Outward Processing (OP). Manage licence-controlled activities including Travel Letters, CUTs, approval checks, and SPIRE/LITE applications. Maintain shipping and customs records, supporting licence returns, Bills of Discharge, HMRC reports (including 1507), and audits. Assist with regulatory reporting and submissions to HMRC and other UK Government departments. Review HMRC reports and support Finance with accurate processing of customs invoices and costs. Build strong relationships with internal and external stakeholders, promoting trade compliance awareness and best practice. Support compliance monitoring, audits, and import/export planning aligned to business objectives. Continue to develop trade compliance knowledge through ongoing learning and professional development. About You You are a detail focused and motivated trade compliance professional who enjoys playing a vital role in keeping complex operations running smoothly. With experience in a manufacturing environment, you are comfortable working within established processes, communicating with stakeholders at all levels, and managing detailed administrative tasks with accuracy and professionalism. Knowledge, Skills and Experience Proven experience in a Trade Compliance role within a manufacturing environment Demonstrable knowledge of UK Trade Compliance and HMRC requirements. Strong attention to detail and a methodical approach to work. Good interpersonal and communication skills. Strong problem-solving capability. Good working knowledge of Microsoft Office tools. A proactive, "can-do" attitude with enthusiasm and motivation. Ability to build effective working relationships internally and externally. Your Future at MacTaggart Scott - What We Offer Flexible Working: Choose a 4- or 5-day week with flexible hours (07:00-19:00, core hours 09:30-15:30). Comprehensive Leave Policy including annual leave, paid parental leave, and military reservist leave. Career Development & Learning Support through our dedicated Learning and Development team. Wellbeing Programmes including an Employee Assistance Programme, online wellbeing resources, and onsite nurse. Health & Lifestyle Benefits such as life insurance, sick pay, free flu jabs, and a cycle-to-work scheme. Financial & Recognition Rewards including a company pension and a generous employee referral scheme. Convenience & Facilities: free onsite parking, canteen, and employee discounts.
A local authority in the South West is seeking an experienced Private Sector Housing Officer to support a busy and high-performing housing team on an interim basis. This is a hands-on, operational role where you will manage a varied caseload across the private rented sector, including enforcement, empty homes work, and improving housing standards across the borough. The Role You will play a key part in ensuring housing compliance and driving improvements in property conditions, working across inspections, enforcement, and proactive housing initiatives. Key Responsibilities Conduct property inspections across the private rented sector Carry out HHSRS assessments and identify hazards Investigate complaints relating to disrepair, overcrowding, and poor housing conditions Take formal enforcement action where required (Improvement Notices, Prohibition Orders, etc.) Manage and bring empty homes back into use, working with owners to secure occupation Support proactive enforcement projects and targeted housing initiatives Liaise with landlords, tenants, agents, and internal departments Assist with licensing schemes where required (HMO/Selective Licensing) Requirements Previous experience working within a local authority Private Sector Housing team Strong working knowledge of housing legislation, including the Housing Act 2004 Proven experience in enforcement and regulatory action Experience dealing with empty homes and bringing properties back into use Confident undertaking inspections and managing a complex caseload independently Strong communication and stakeholder management skills Full UK driving licence and access to a vehicle for site visits
May 14, 2026
Contractor
A local authority in the South West is seeking an experienced Private Sector Housing Officer to support a busy and high-performing housing team on an interim basis. This is a hands-on, operational role where you will manage a varied caseload across the private rented sector, including enforcement, empty homes work, and improving housing standards across the borough. The Role You will play a key part in ensuring housing compliance and driving improvements in property conditions, working across inspections, enforcement, and proactive housing initiatives. Key Responsibilities Conduct property inspections across the private rented sector Carry out HHSRS assessments and identify hazards Investigate complaints relating to disrepair, overcrowding, and poor housing conditions Take formal enforcement action where required (Improvement Notices, Prohibition Orders, etc.) Manage and bring empty homes back into use, working with owners to secure occupation Support proactive enforcement projects and targeted housing initiatives Liaise with landlords, tenants, agents, and internal departments Assist with licensing schemes where required (HMO/Selective Licensing) Requirements Previous experience working within a local authority Private Sector Housing team Strong working knowledge of housing legislation, including the Housing Act 2004 Proven experience in enforcement and regulatory action Experience dealing with empty homes and bringing properties back into use Confident undertaking inspections and managing a complex caseload independently Strong communication and stakeholder management skills Full UK driving licence and access to a vehicle for site visits
Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
May 14, 2026
Full time
Housing Officer - Gloucestershire Worcestershire Location: Gloucestershire/Worcestershire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.
May 14, 2026
Contractor
Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract . This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance. This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation. The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to ensure thorough, balanced and evidence-based responses. You will work closely with managers and colleagues across the organisation to gather information, challenge where appropriate and ensure follow-up actions are completed to prevent repeat issues. You will provide informal advice and early resolution support to customers wherever possible, reducing the need for formal escalation and maintaining customer confidence. You will identify trends and emerging themes from complaints, sharing learning across the business to drive service improvement. You will manage customer expectations clearly and professionally, particularly in complex or sensitive cases, including supporting vulnerable residents and persistent complainants. You will use housing, complaints and document management systems to accurately record cases, correspondence and outcomes. You will contribute to reports, audits and performance monitoring, supporting continuous improvement across service areas.
Housing Officer - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland Warwick Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
May 14, 2026
Full time
Housing Officer - Warwickshire, Northamptonshire Location: Warwickshire, Northamptonshire Salary : £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area: Harborough, Hinckley And Bosworth, North Northamptonshire, Nuneaton And Bedworth, Rugby, Rutland Warwick Cherwell, Stratford-upon-Avon, West Northamptonshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
Hours: 37 hours per week Contract: 6 Months IR35: Inside IR35 We are currently recruiting for an experienced Housing Enforcement Lead to support a busy local authority Housing & Vulnerability team. This is a hybrid role offering approximately 2 days per week working from home. The successful candidate will provide operational leadership across private sector housing enforcement, renters rights, homelessness strategy and housing standards, ensuring compliance, service improvement and high-quality delivery across the service. Key Responsibilities Provide day-to-day operational leadership and support across the Housing & Vulnerability service Lead on complex and specialist housing enforcement cases Oversee areas including: Private Sector Housing HHSRS inspections HMO Licensing Fire Safety in High Rise Dwellings Asylum Accommodation Public Health in Housing Renters Rights implementation and enforcement Housing Strategy, Homelessness and Temporary Accommodation Support service improvement, transformation and compliance activities Supervise, mentor and develop officers within the team Manage escalated complaints, appeals and complex customer issues Prepare reports, witness statements and legal documentation where required Support funding bids, externally funded projects and performance monitoring Work closely with internal departments, partners and external agencies Candidate Requirements Extensive experience within Private Sector Housing and Housing Enforcement Strong knowledge of housing legislation, HHSRS, HMO licensing and renters rights Previous operational management or team leadership experience Experience managing complex enforcement and compliance cases Ability to coach, mentor and support officers within a regulatory environment Strong report writing, communication and stakeholder management skills Degree or relevant qualification in Environmental Health or equivalent experience EHRB registration and/or membership of CIEH, CIH or equivalent professional body desirable HHSRS qualification advantageous Full UK driving licence required This is an excellent opportunity for an experienced housing enforcement professional to join a forward-thinking local authority team on an interim basis.
May 14, 2026
Seasonal
Hours: 37 hours per week Contract: 6 Months IR35: Inside IR35 We are currently recruiting for an experienced Housing Enforcement Lead to support a busy local authority Housing & Vulnerability team. This is a hybrid role offering approximately 2 days per week working from home. The successful candidate will provide operational leadership across private sector housing enforcement, renters rights, homelessness strategy and housing standards, ensuring compliance, service improvement and high-quality delivery across the service. Key Responsibilities Provide day-to-day operational leadership and support across the Housing & Vulnerability service Lead on complex and specialist housing enforcement cases Oversee areas including: Private Sector Housing HHSRS inspections HMO Licensing Fire Safety in High Rise Dwellings Asylum Accommodation Public Health in Housing Renters Rights implementation and enforcement Housing Strategy, Homelessness and Temporary Accommodation Support service improvement, transformation and compliance activities Supervise, mentor and develop officers within the team Manage escalated complaints, appeals and complex customer issues Prepare reports, witness statements and legal documentation where required Support funding bids, externally funded projects and performance monitoring Work closely with internal departments, partners and external agencies Candidate Requirements Extensive experience within Private Sector Housing and Housing Enforcement Strong knowledge of housing legislation, HHSRS, HMO licensing and renters rights Previous operational management or team leadership experience Experience managing complex enforcement and compliance cases Ability to coach, mentor and support officers within a regulatory environment Strong report writing, communication and stakeholder management skills Degree or relevant qualification in Environmental Health or equivalent experience EHRB registration and/or membership of CIEH, CIH or equivalent professional body desirable HHSRS qualification advantageous Full UK driving licence required This is an excellent opportunity for an experienced housing enforcement professional to join a forward-thinking local authority team on an interim basis.
The Role An exciting opportunity to be part of our new Housing Strategy and Performance Team as a Housing Regulatory Assurance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing improvement plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on residents. You will be highly organised, and an innovative and intelligence problem solver, conversant with project and programme management skills and an excellent communicator, able to prepare strategies, formal reports for members and presentations for colleagues and residents. Role purpose You have significant knowledge and experience of preparing and implementing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, can spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. Role responsibilities and main duties Lead the management, planning and coordination of housing regulatory compliance and service improvement activities, working in partnership with a wide range of colleagues, providing leadership delegating tasks to them as necessary. Represent the housing service corporately and with partners, deputising for your manager and Director as required. Lead and establish a creative and innovative approach to delivering improvements and assurance across the housing service, setting appropriate objectives and performance targets to define your success, using benchmarking to reflect on your practice and learn from others. Working with the data lead, develop a highly collaborative team approach to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Holding others to account, set standards and procedures to ensure compliance with all council, regulatory, and statutory requirements, including in depth knowledge and interpretation of the Regulator of Social Housing's Consumer Standards, identifying potential issues early and at source, so that they may be prevented, successfully resolved, or escalated as appropriate. Deliver and present work items and written reports on time and to a high standard, ensuring all content is factual, accurate and evidence based. Reports may include regulatory compliance updates, consumer standards reviews, service improvement analyses, Ombudsman trend reports, risk assessments, performance dashboards and briefing papers for senior leadership, Members and residents. Provide line management responsibility for staff involved in compliance, assurance or service improvement, including allocating work, assessing performance, and supporting professional development. Demonstrate and continue to develop advanced, specialist knowledge of housing law, regulation, custom and practice across housing management, repairs and maintenance and housing development. To serve as a council expert on such matters and execute decisions that deal appropriately with the legal, reputational, and financial risks of operating a housing service dedicated to the needs of our residents. Operate effectively in a highly changeable environment with multiple competing priorities; oversee and mitigate risks to the service and staff; be prepared to travel and work outside to engage with our tenants and residents on their estates. Safeguarding Undertake other duties commensurate with the purpose of the post, in particular to help the council's response to emergences, undertake council and resident meetings outside of normal office ours, and assist with the conduct of elections.
May 14, 2026
Contractor
The Role An exciting opportunity to be part of our new Housing Strategy and Performance Team as a Housing Regulatory Assurance Officer. You will support the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core function in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the council is compliant with all statutory and regulatory housing requirements, developing improvement plans and remediations where are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on residents. You will be highly organised, and an innovative and intelligence problem solver, conversant with project and programme management skills and an excellent communicator, able to prepare strategies, formal reports for members and presentations for colleagues and residents. Role purpose You have significant knowledge and experience of preparing and implementing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, can spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. You communicate effectively with a range of audiences, including tenants, elected members and colleagues of all levels; you will have used this to engage with customers and respond to their feedback. You are committed to the public service ethos and putting residents first; but can balance this with an emotional resilience and commercial awareness, to operate efficiently and secure value for money. Role responsibilities and main duties Lead the management, planning and coordination of housing regulatory compliance and service improvement activities, working in partnership with a wide range of colleagues, providing leadership delegating tasks to them as necessary. Represent the housing service corporately and with partners, deputising for your manager and Director as required. Lead and establish a creative and innovative approach to delivering improvements and assurance across the housing service, setting appropriate objectives and performance targets to define your success, using benchmarking to reflect on your practice and learn from others. Working with the data lead, develop a highly collaborative team approach to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Holding others to account, set standards and procedures to ensure compliance with all council, regulatory, and statutory requirements, including in depth knowledge and interpretation of the Regulator of Social Housing's Consumer Standards, identifying potential issues early and at source, so that they may be prevented, successfully resolved, or escalated as appropriate. Deliver and present work items and written reports on time and to a high standard, ensuring all content is factual, accurate and evidence based. Reports may include regulatory compliance updates, consumer standards reviews, service improvement analyses, Ombudsman trend reports, risk assessments, performance dashboards and briefing papers for senior leadership, Members and residents. Provide line management responsibility for staff involved in compliance, assurance or service improvement, including allocating work, assessing performance, and supporting professional development. Demonstrate and continue to develop advanced, specialist knowledge of housing law, regulation, custom and practice across housing management, repairs and maintenance and housing development. To serve as a council expert on such matters and execute decisions that deal appropriately with the legal, reputational, and financial risks of operating a housing service dedicated to the needs of our residents. Operate effectively in a highly changeable environment with multiple competing priorities; oversee and mitigate risks to the service and staff; be prepared to travel and work outside to engage with our tenants and residents on their estates. Safeguarding Undertake other duties commensurate with the purpose of the post, in particular to help the council's response to emergences, undertake council and resident meetings outside of normal office ours, and assist with the conduct of elections.
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
May 14, 2026
Full time
Housing Officer (South Yorkshire/Nottinghamshire) Location: North East, East of England Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area: Amber Valley, Ashfield, Bassetlaw, Doncaster, Melton, Newark And Sherwood, North Kesteven, Nottingham, Rotherham, Rushcliffe. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.
Marks Consulting Partners Limited
Dartford, London
An experienced Damp Surveyor is sought to join the Property Services team of a well-established housing association in Kent. Reporting to the Senior Surveyor, this is a permanent position for a technically strong candidate with a solid grounding in building pathology; damp and mould diagnosis; and property defects. Experience within housing; whether private or local authority; is highly desirable. The Role To deliver surveying, maintenance and planned works across the organisation's property portfolio. This includes all aspects of property maintenance, major works, responsive repairs, planned works, refurbishment, fire management, servicing, voids, cyclical redecorations, estate improvements, environmental, energy, newbuild and regeneration. To monitor the performance of contractors and ensure all projects are completed to compliance standards, specification, schedule and cost keeping detailed digital records of various aspects of the work, based upon frequent site visits and ensure the asset management database is updated. To deliver a continual plan of Stock Condition Surveys, new build pre-occupation fire inspections and all building related technical and/or advisory services. Accountabilities Providing technical support to the organisation and its customers, conduct property surveys, diagnose defects. Designing and specifying works, obtain estimates, oversee delivery, monitor project expenditure and complete sign-off. Acting as contract administrator or other role as appropriate and use standard forms of contract to administer the works. Overseeing quality control and supervision for each contract, ensuring adequate provision is made on site for building legislation and health & safety requirements. Undertaking inspections and audits of the partnering contractors, servicing maintenance contract and defects within new homes by visiting site. Reviewing completed work against the schedule/contractors' invoices and resolving issues as necessary. Completing fire risk assessments and audit FRA's of others. Validate works needed and signing off fire remedial works. Completing stock condition surveys and asbestos condition surveys, ensuring that all records are maintained appropriately. Providing management reports and schedules of defects when necessary and certify rectification of snagging items. Working closely with the Building Safety Managers ensuring all relevant legislation is being adhered to. Ensure safety, quality control and productivity assessments are carried out so that all work complies with current codes of practice, standards and legislation, particularly Health and Safety. Ensuring all Section 20 & tender processes are completed in a timely way. Ensuring data integrity ensuring compliance with GDPR regulations. Investigate and resolve any CRM tasks, enquiries or complaints raised by customers relating to projects or services provided by the organisation. Providing out of hours telephone cover on a rota basis, as required. Complaints Lead Officer: Responsible for managing complaints in line with our policy and the Housing Ombudsman Complaint Handling Code. This will include appropriate and proportionate resolutions and accurate record keeping. Keeping accurate records and manage all data in accordance with our Data Governance Framework, relevant legislation, and best practice. Requirements Entry Requirements: A strong understanding of building pathology and construction techniques is essential, alongside knowledge of budgeting processes and standing orders. Candidates should be familiar with the processes involved in conducting stock condition surveys, fire risk assessments and asbestos reinspection, as well as a good working knowledge of landlord and tenant legislation; including leases and resident consultation requirements. Experience managing and inspecting all aspects of major works; responsive repairs; planned improvements; and service and cyclical contracts is required, together with knowledge of forms of contract and contractor management. A working knowledge of residential property and housing legislation is expected; including experience of working in occupied buildings, building regulations (with particular reference to parts A, L, M and P), conservation consent and TPO management. Candidates should bring experience of liaising with customers and occupants across projects of varying scale and complexity, alongside knowledge of party wall regulations, disrepair legal protocol and stock and asset management principles backed by practical experience. A current understanding of health and safety legislation as it applies to property maintenance, construction, repairs and refurbishment is essential. A good working knowledge of Microsoft Office; particularly Excel and Word; is required. Candidates must also have appropriate means of transport and the flexibility to undertake work-related activities outside of core hours. Proficient Requirements: A higher, further or professional education qualification in a building/construction related discipline or similar. A sound knowledge of building construction technology, contract administration, statutory authorities and legal requirements. A sound knowledge of building regulations, parts A, M, P and L. An understanding of the RRO 2005 and in conducting Fire Risk Assessments. Expertise in a building construction, surveying or planned maintenance projects environment. Ability to produce good accurate written reports and communicate with customers and other lay persons in addition to building professions. Ability to understand and work with contract drawings, specifications, tender documentation and legislative documents. A good understanding of the section 20 process. A good understanding of budgeting processes and standing order - Responsible for budget control. If this sounds like your next move; it's well worth a confidential conversation with our team. Get in touch to find out more or apply now. About Marks Consulting Partners Marks Consulting Partners is a specialist public sector recruitment consultancy with over a decade of experience placing exceptional talent across Property Services; Housing Services; General Practice; Town Planning; Regeneration and Development; and Building Consultancy. With 267 public sector clients; a 96% repeat business rate; and a 100% client recommendation rate; we are proud to be trusted partners to the organisations we work with.
May 14, 2026
Full time
An experienced Damp Surveyor is sought to join the Property Services team of a well-established housing association in Kent. Reporting to the Senior Surveyor, this is a permanent position for a technically strong candidate with a solid grounding in building pathology; damp and mould diagnosis; and property defects. Experience within housing; whether private or local authority; is highly desirable. The Role To deliver surveying, maintenance and planned works across the organisation's property portfolio. This includes all aspects of property maintenance, major works, responsive repairs, planned works, refurbishment, fire management, servicing, voids, cyclical redecorations, estate improvements, environmental, energy, newbuild and regeneration. To monitor the performance of contractors and ensure all projects are completed to compliance standards, specification, schedule and cost keeping detailed digital records of various aspects of the work, based upon frequent site visits and ensure the asset management database is updated. To deliver a continual plan of Stock Condition Surveys, new build pre-occupation fire inspections and all building related technical and/or advisory services. Accountabilities Providing technical support to the organisation and its customers, conduct property surveys, diagnose defects. Designing and specifying works, obtain estimates, oversee delivery, monitor project expenditure and complete sign-off. Acting as contract administrator or other role as appropriate and use standard forms of contract to administer the works. Overseeing quality control and supervision for each contract, ensuring adequate provision is made on site for building legislation and health & safety requirements. Undertaking inspections and audits of the partnering contractors, servicing maintenance contract and defects within new homes by visiting site. Reviewing completed work against the schedule/contractors' invoices and resolving issues as necessary. Completing fire risk assessments and audit FRA's of others. Validate works needed and signing off fire remedial works. Completing stock condition surveys and asbestos condition surveys, ensuring that all records are maintained appropriately. Providing management reports and schedules of defects when necessary and certify rectification of snagging items. Working closely with the Building Safety Managers ensuring all relevant legislation is being adhered to. Ensure safety, quality control and productivity assessments are carried out so that all work complies with current codes of practice, standards and legislation, particularly Health and Safety. Ensuring all Section 20 & tender processes are completed in a timely way. Ensuring data integrity ensuring compliance with GDPR regulations. Investigate and resolve any CRM tasks, enquiries or complaints raised by customers relating to projects or services provided by the organisation. Providing out of hours telephone cover on a rota basis, as required. Complaints Lead Officer: Responsible for managing complaints in line with our policy and the Housing Ombudsman Complaint Handling Code. This will include appropriate and proportionate resolutions and accurate record keeping. Keeping accurate records and manage all data in accordance with our Data Governance Framework, relevant legislation, and best practice. Requirements Entry Requirements: A strong understanding of building pathology and construction techniques is essential, alongside knowledge of budgeting processes and standing orders. Candidates should be familiar with the processes involved in conducting stock condition surveys, fire risk assessments and asbestos reinspection, as well as a good working knowledge of landlord and tenant legislation; including leases and resident consultation requirements. Experience managing and inspecting all aspects of major works; responsive repairs; planned improvements; and service and cyclical contracts is required, together with knowledge of forms of contract and contractor management. A working knowledge of residential property and housing legislation is expected; including experience of working in occupied buildings, building regulations (with particular reference to parts A, L, M and P), conservation consent and TPO management. Candidates should bring experience of liaising with customers and occupants across projects of varying scale and complexity, alongside knowledge of party wall regulations, disrepair legal protocol and stock and asset management principles backed by practical experience. A current understanding of health and safety legislation as it applies to property maintenance, construction, repairs and refurbishment is essential. A good working knowledge of Microsoft Office; particularly Excel and Word; is required. Candidates must also have appropriate means of transport and the flexibility to undertake work-related activities outside of core hours. Proficient Requirements: A higher, further or professional education qualification in a building/construction related discipline or similar. A sound knowledge of building construction technology, contract administration, statutory authorities and legal requirements. A sound knowledge of building regulations, parts A, M, P and L. An understanding of the RRO 2005 and in conducting Fire Risk Assessments. Expertise in a building construction, surveying or planned maintenance projects environment. Ability to produce good accurate written reports and communicate with customers and other lay persons in addition to building professions. Ability to understand and work with contract drawings, specifications, tender documentation and legislative documents. A good understanding of the section 20 process. A good understanding of budgeting processes and standing order - Responsible for budget control. If this sounds like your next move; it's well worth a confidential conversation with our team. Get in touch to find out more or apply now. About Marks Consulting Partners Marks Consulting Partners is a specialist public sector recruitment consultancy with over a decade of experience placing exceptional talent across Property Services; Housing Services; General Practice; Town Planning; Regeneration and Development; and Building Consultancy. With 267 public sector clients; a 96% repeat business rate; and a 100% client recommendation rate; we are proud to be trusted partners to the organisations we work with.
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
May 14, 2026
Seasonal
Eden Brown are seeking a highly experienced Supported Housing Officer on 6 month Fixed Term Contract situated in Manchester The role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester; which includes vulnerable, young people and across older persons services - Dealing with Income challenges - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Midlothian Council Dalkeith £129,606 This role is responsible for supporting the Executive Director of Place by leading, developing, and managing Place services, with a focus on delivering innovative strategies that grow the local economy and promote inclusive, sustainable development. It involves driving organisational and cultural change, improving service performance, and ensuring effective collaboration across the Council, partners, and external stakeholders. As a member of the Corporate Management Team, Chief Officer Place focuses on shaping strategy, policies, and procedures to position Midlothian Council as a leading modern local authority. It involves fostering staff development through clear progression pathways and a positive, collaborative culture that encourages new ideas ensuring that services are of the highest quality and meet Elected Member and public aspirations, whilst achieving Best Value and making the best use of resources. The position also includes overseeing budgets, governance, risk, and compliance, as well as developing policies, service plans, and delivery models that meet community needs. Place Services Protective Services (Business Regulation, Public Health and Environmental Protection and Health, Safety and Resilience) Placemaking (Planning, Sustainable Growth & Investment and Building Standards) Neighbourhood Services (Land, Fleet, Roads and Waste) Building Maintenance Housing Candidates must have substantial experience in leading transformation initiatives and delivering citizen centred services, as well as operating effectively at a strategic level within a large complex organisation. The position requires extensive management experience, including service improvement, strategic planning, partnership working, project and budget management, and staff leadership, alongside a strong understanding of regulatory frameworks.
May 14, 2026
Full time
Midlothian Council Dalkeith £129,606 This role is responsible for supporting the Executive Director of Place by leading, developing, and managing Place services, with a focus on delivering innovative strategies that grow the local economy and promote inclusive, sustainable development. It involves driving organisational and cultural change, improving service performance, and ensuring effective collaboration across the Council, partners, and external stakeholders. As a member of the Corporate Management Team, Chief Officer Place focuses on shaping strategy, policies, and procedures to position Midlothian Council as a leading modern local authority. It involves fostering staff development through clear progression pathways and a positive, collaborative culture that encourages new ideas ensuring that services are of the highest quality and meet Elected Member and public aspirations, whilst achieving Best Value and making the best use of resources. The position also includes overseeing budgets, governance, risk, and compliance, as well as developing policies, service plans, and delivery models that meet community needs. Place Services Protective Services (Business Regulation, Public Health and Environmental Protection and Health, Safety and Resilience) Placemaking (Planning, Sustainable Growth & Investment and Building Standards) Neighbourhood Services (Land, Fleet, Roads and Waste) Building Maintenance Housing Candidates must have substantial experience in leading transformation initiatives and delivering citizen centred services, as well as operating effectively at a strategic level within a large complex organisation. The position requires extensive management experience, including service improvement, strategic planning, partnership working, project and budget management, and staff leadership, alongside a strong understanding of regulatory frameworks.
Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisaiton's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation : The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
May 14, 2026
Full time
Housing Officer x2 (Hampshire, Berkshire & Surrey) Location: South East Salary : £36,000 per annum Vacancy Type: Full Time It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisaiton's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation : The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
JOB DESCRIPTION About the role We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. What we are looking for Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers. Essential skills: • Working knowledge of the functions and obligations of a registered social landlord. • Highly organised, with the ability to plan, prioritise and meet agreed timeframes. • Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations. • Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes. • Calm, evidence based and solution focused approach to resolving issues. • Ability to manage multiple work assignments effectively. • Good working knowledge of Microsoft Office and experience using IT systems. • High attention to detail with the ability to maintain accurate records and audit ready activity logs. • Compliance with GDPR and the Data Protection Act. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act. • Understanding of housing services, issues and regulatory expectations within the social housing sector. • Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate. Essential qualifications: • Level 2 in English & Maths (GCSE 9-4/A -C). If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL
May 14, 2026
Full time
JOB DESCRIPTION About the role We have a new opportunity for a Disrepair and Regulatory Contact Officer to join our team on a full-time, permanent contract based in Oldham or Sheffield. We offer Hybrid working styles, working from the office 3 days a week, and working from home for 2 days. Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. What we are looking for Reporting to the Disrepair & Regulatory Contact Manager, you will be responsible for providing a comprehensive and proactive support service to the Disrepair and Regulatory Contact Team. You will support the effective management of housing disrepair claims, including the use of early intervention and alternative dispute resolution approaches to resolve issues promptly, proportionately and without escalation, ensuring a seamless and efficient service for both internal and external customers. Essential skills: • Working knowledge of the functions and obligations of a registered social landlord. • Highly organised, with the ability to plan, prioritise and meet agreed timeframes. • Excellent written, verbal and interpersonal communication skills, including confidence in managing challenging conversations. • Strong alternative dispute resolution skills, including early intervention, negotiation and de escalation to achieve fair, proportionate outcomes. • Calm, evidence based and solution focused approach to resolving issues. • Ability to manage multiple work assignments effectively. • Good working knowledge of Microsoft Office and experience using IT systems. • High attention to detail with the ability to maintain accurate records and audit ready activity logs. • Compliance with GDPR and the Data Protection Act. • Demonstrates the Guinness Behaviours. Desirable skills: • Experience handling complaints, including those under Section 11 of the Landlord and Tenant Act. • Understanding of housing services, issues and regulatory expectations within the social housing sector. • Previous administrative experience using data management systems, ideally Swordfish, CRM or Northgate. Essential qualifications: • Level 2 in English & Maths (GCSE 9-4/A -C). If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. TGPCVL
Housing Officer (Wiltshire, Dorset & Somerset) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset: x1 - Cotswold; West Oxfordshire; Wiltshire x1 - Wiltshire x2 - Somerset x2 - Dorset (Bournemouth, Christchurch and Poole, New Forest) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What we're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation : The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
May 14, 2026
Full time
Housing Officer (Wiltshire, Dorset & Somerset) Location: South West Salary : £36,000 per annum Vacancy Type: Full Time It matters. So we're bringing it closer to home. It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for Housing Officers to cover the following patches in the South West - Wiltshire, Dorset & Somerset: x1 - Cotswold; West Oxfordshire; Wiltshire x1 - Wiltshire x2 - Somerset x2 - Dorset (Bournemouth, Christchurch and Poole, New Forest) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's Customer Promise - delivering services that are respectful, personalised, and trauma informed. What we're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is " We are proud to make things personal; if it matters to our customers, it matters to us." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory references and possession of a valid Right to Work document. Discover the organisation : The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Metropolitan Thames Valley
Beeston, Nottinghamshire
Title: Contract Officer Mechanical and Electrical Salary £33,284 - £35,035 Location: Beeston Permanent About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary. Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager. Conduct regular reviews to ensure data integrity. Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works. Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams. Hold weekly meetings with contractors to discuss current work in progress. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for. Experience of working with contractors or worked contractor side' Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis. Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 14, 2026
Full time
Title: Contract Officer Mechanical and Electrical Salary £33,284 - £35,035 Location: Beeston Permanent About Us Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs. Key Responsibilities Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary. Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor's Contract Manager/s and MTVH's Contract Manager. Conduct regular reviews to ensure data integrity. Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate. Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works. Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams. Hold weekly meetings with contractors to discuss current work in progress. Please see attached job specification for full details What you'll need to succeed Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for. Experience of working with contractors or worked contractor side' Organised and prioritises work to meet deadlines in a pressurised customer service environment. Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis. Experience working with data Excellent PC skills including Microsoft Office packages Outlook, Word and Excel Please see attached job specification for full details including personal competencies. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness , supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week 245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996 , Homelessness Reduction Act 2017 , and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlines Key Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomes Why Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 14, 2026
Contractor
Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness , supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week 245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996 , Homelessness Reduction Act 2017 , and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlines Key Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomes Why Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
