Account Manager / Office Manager - Signage Industry

NEW VACANCY! (SN7321)

ACCOUNT MANAGER / OFFICE MANAGER (SIGNAGE INDUSTRY)

CHESHIRE WEST (Office-based)

Salary: Up to 35K DOE + Pension

Hours: Monday - Friday, 8:00am - 5:00pm

Our client is a well-established, growing business within the signage and graphics industry, with over 30 years of experience delivering high-quality branding solutions to businesses of all sizes. They offer a full end-to-end service including design, manufacture, and installation of signage, vehicle graphics, and promotional displays.

Due to continued growth, they are now looking to appoint a highly organised and commercially aware individual to take ownership of incoming enquiries and project coordination, supporting the Managing Director by managing day-to-day operations.

This is a varied and pivotal position combining elements of account management, project coordination, and office management. You will be the first point of contact for customers, managing projects from initial enquiry through to completion.

You will play a key role in ensuring smooth internal operations, coordinating with design and production teams, and delivering an excellent customer experience.

Key Responsibilities

• Manage incoming enquiries via phone, email, and website
• Build strong relationships with new and existing customers
• Interpret client requirements and prepare quotations
• Oversee projects from concept through to delivery and installation
• Liaise with internal teams (design, production, installation) to ensure deadlines are met
• Maintain accurate job records and track progress (no CRM currently in place)
• Support the Managing Director by taking ownership of office operations and workflow
• Identify opportunities to upsell or cross-sell services
• Ensure a high level of customer satisfaction at all stages

About You

• Previous experience in account management, project coordination, or office management
• Ideally from a signage, print, creative, or manufacturing environment (not essential)
• Strong organisational and multitasking skills
• Excellent communication and customer service abilities
• Commercially aware with the ability to manage multiple projects
• Proactive and able to work independently
• Comfortable working in a fast-paced, hands-on environment

What's on Offer

• Opportunity to join a well-established and growing business
• Varied role with real ownership and autonomy
• Direct impact on business operations and growth

To apply for the role please send a copy of your CV