Nursery Manager - CherryBrook Nursery Salary - Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Apr 28, 2026
Full time
Nursery Manager - CherryBrook Nursery Salary - Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Nursery Manager - CherryBrook Nursery Salary - Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Apr 28, 2026
Full time
Nursery Manager - CherryBrook Nursery Salary - Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Block Manager / Property Manager Location: Borehamwood, Hertfordshire (Office-based) Salary: Competitive (dependent on experience) We are seeking an experienced Block Manager / Property Manager who is TPI or IRPM qualified and confident working with both Freeholders and Leaseholders. Our client is a well-established SME with over 10 years of success and an exceptionally low staff turnover a testament to their collaborative culture and commitment to delivering outstanding service to clients. This is a fantastic opportunity for someone looking for a long-term career with a supportive and growing business. The Role You will manage your own portfolio of developments located across London and the Home Counties. The role is office-based in Borehamwood, but you will be trusted to manage your workload independently without micromanagement. You will be fully supported by: An in-house accounts team handling service charge and accounting queries Your own assistant managing day-to-day client enquiries This structure allows you to focus on delivering a high-quality service and successfully managing your portfolio. About You TPI or IRPM qualified (or working towards) Proven experience in residential block/property management Strong communication and relationship-management skills Organised, proactive, and service-focused Our client truly bucks the trend of the industry they value their team, recognise good work, and offer a stable environment where you can grow with the business.
Apr 28, 2026
Full time
Block Manager / Property Manager Location: Borehamwood, Hertfordshire (Office-based) Salary: Competitive (dependent on experience) We are seeking an experienced Block Manager / Property Manager who is TPI or IRPM qualified and confident working with both Freeholders and Leaseholders. Our client is a well-established SME with over 10 years of success and an exceptionally low staff turnover a testament to their collaborative culture and commitment to delivering outstanding service to clients. This is a fantastic opportunity for someone looking for a long-term career with a supportive and growing business. The Role You will manage your own portfolio of developments located across London and the Home Counties. The role is office-based in Borehamwood, but you will be trusted to manage your workload independently without micromanagement. You will be fully supported by: An in-house accounts team handling service charge and accounting queries Your own assistant managing day-to-day client enquiries This structure allows you to focus on delivering a high-quality service and successfully managing your portfolio. About You TPI or IRPM qualified (or working towards) Proven experience in residential block/property management Strong communication and relationship-management skills Organised, proactive, and service-focused Our client truly bucks the trend of the industry they value their team, recognise good work, and offer a stable environment where you can grow with the business.
Family First Nursery Group
Hazlemere, Buckinghamshire
Nursery Manager - Poppies Day Nursery Holmer Green Salary - £40,000 40 hours per week Rated Good by Ofsted (May 2018), Poppies Holmer Green has been providing high-quality childcare for children aged 3 months to 5 years since 2015. We're looking for a passionate Nursery Manager to lead our friendly team, maintain high standards, and create a welcoming, engaging environment for children to thrive-indoors and outdoors. If you're ready to make a real impact, we'd love to hear from you. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Poppies Holmer Green part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Apr 28, 2026
Full time
Nursery Manager - Poppies Day Nursery Holmer Green Salary - £40,000 40 hours per week Rated Good by Ofsted (May 2018), Poppies Holmer Green has been providing high-quality childcare for children aged 3 months to 5 years since 2015. We're looking for a passionate Nursery Manager to lead our friendly team, maintain high standards, and create a welcoming, engaging environment for children to thrive-indoors and outdoors. If you're ready to make a real impact, we'd love to hear from you. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Poppies Holmer Green part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Nursery Manager - CherryBrook Nursery Salary - Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Apr 28, 2026
Full time
Nursery Manager - CherryBrook Nursery Salary - Competitive 40 hours per week Are you a truly dedicated and enthusiastic Nursery Manager with a heart for little ones? CherryBrook Nursery is searching for an inspiring leader to join our vibrant team full-time, Monday to Friday, 40 hours a week! If you're passionate about nurturing child development, always put children's well-being first, and are fiercely committed to upholding exceptional nursery values and curriculum standards, then we want to hear from you! Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. CherryBrook Nursery is part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Property Manager, Block Manager My client is a well established Block Management company based in Borehamwood who provide an excellent service to their clients mainly around the Home Counties but with a couple of sites in the North of England and on the South Coast. This is a new role in the business as part of their expansion. We are therefore looking for a person who has at least 3 years experience as either an Assistant Property Manager who is ready to step up or an experienced Property Manager. The role responsibilities include:- Managing Clients and Lessees in the effective management of the property portfolio by proving efficient and accurate administrative support for the day to day running of each block or development. Responsibility for good all round excellent customer service Dealing with customer queries verbally and in written form. To take ownership of day to day maintenance matters, ensuring the process (from the problem being reported to its completion) is handled effectively and efficiently. To place orders with suppliers and liaise with them accordingly. Manage e-mails and ensure all filing is up to date. Negotiate annual service charge Produce annual expenditure/budget for clients Liaison with support staff as necessary in order to provide an accurate and efficient service to clients. Assist with the issuing of all letters to customers Handling insurance claims (acting as post box) Manage your own portfolio ( by improving legal/Lease knowledge and gaining experience of meetings/site visits ) Raising jobs on the database and dealing with access arrangements for suppliers Ensuring when orders are raised the correct fund and heading is always used. Completion of jobs, any problems which arise (or you identify may arise) or where there is a knowledge gap. Attending meetings with clients to discuss Accounts and renewals and major projects Raising ad-hoc problems regarding workloads and matters of a more urgent nature, as and when they occur. The company have a very low turnover in staff. Candidates must live within easy commuting distance of Borehamwood, Herts and have their own vehicle. This role has an immediate start. Please apply now with a covering letter outlining your skills and experience which make you the ideal candidate for this role.
Apr 28, 2026
Full time
Property Manager, Block Manager My client is a well established Block Management company based in Borehamwood who provide an excellent service to their clients mainly around the Home Counties but with a couple of sites in the North of England and on the South Coast. This is a new role in the business as part of their expansion. We are therefore looking for a person who has at least 3 years experience as either an Assistant Property Manager who is ready to step up or an experienced Property Manager. The role responsibilities include:- Managing Clients and Lessees in the effective management of the property portfolio by proving efficient and accurate administrative support for the day to day running of each block or development. Responsibility for good all round excellent customer service Dealing with customer queries verbally and in written form. To take ownership of day to day maintenance matters, ensuring the process (from the problem being reported to its completion) is handled effectively and efficiently. To place orders with suppliers and liaise with them accordingly. Manage e-mails and ensure all filing is up to date. Negotiate annual service charge Produce annual expenditure/budget for clients Liaison with support staff as necessary in order to provide an accurate and efficient service to clients. Assist with the issuing of all letters to customers Handling insurance claims (acting as post box) Manage your own portfolio ( by improving legal/Lease knowledge and gaining experience of meetings/site visits ) Raising jobs on the database and dealing with access arrangements for suppliers Ensuring when orders are raised the correct fund and heading is always used. Completion of jobs, any problems which arise (or you identify may arise) or where there is a knowledge gap. Attending meetings with clients to discuss Accounts and renewals and major projects Raising ad-hoc problems regarding workloads and matters of a more urgent nature, as and when they occur. The company have a very low turnover in staff. Candidates must live within easy commuting distance of Borehamwood, Herts and have their own vehicle. This role has an immediate start. Please apply now with a covering letter outlining your skills and experience which make you the ideal candidate for this role.
Family First Nursery Group
Holmer Green, Buckinghamshire
Nursery Manager - Poppies Day Nursery Holmer Green Salary - £40,000 40 hours per week Rated Good by Ofsted (May 2018), Poppies Holmer Green has been providing high-quality childcare for children aged 3 months to 5 years since 2015. We're looking for a passionate Nursery Manager to lead our friendly team, maintain high standards, and create a welcoming, engaging environment for children to thrive-indoors and outdoors. If you're ready to make a real impact, we'd love to hear from you. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Poppies Holmer Green part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Apr 28, 2026
Full time
Nursery Manager - Poppies Day Nursery Holmer Green Salary - £40,000 40 hours per week Rated Good by Ofsted (May 2018), Poppies Holmer Green has been providing high-quality childcare for children aged 3 months to 5 years since 2015. We're looking for a passionate Nursery Manager to lead our friendly team, maintain high standards, and create a welcoming, engaging environment for children to thrive-indoors and outdoors. If you're ready to make a real impact, we'd love to hear from you. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Poppies Holmer Green part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Family First Nursery Group
High Wycombe, Buckinghamshire
Nursery Manager - Poppies Day Nursery Holmer Green Salary - £40,000 40 hours per week Rated Good by Ofsted (May 2018), Poppies Holmer Green has been providing high-quality childcare for children aged 3 months to 5 years since 2015. We're looking for a passionate Nursery Manager to lead our friendly team, maintain high standards, and create a welcoming, engaging environment for children to thrive-indoors and outdoors. If you're ready to make a real impact, we'd love to hear from you. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Poppies Holmer Green part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
Apr 28, 2026
Full time
Nursery Manager - Poppies Day Nursery Holmer Green Salary - £40,000 40 hours per week Rated Good by Ofsted (May 2018), Poppies Holmer Green has been providing high-quality childcare for children aged 3 months to 5 years since 2015. We're looking for a passionate Nursery Manager to lead our friendly team, maintain high standards, and create a welcoming, engaging environment for children to thrive-indoors and outdoors. If you're ready to make a real impact, we'd love to hear from you. Why Join Us? At Family First, we value our team members and offer a comprehensive benefits package, including: Quarterly bonus earn an extra £3000 per annum! Annual Leave: Starting at 27 days, plus a paid day off for your birthday and bank holidays Referral Programme: Refer a friend and earn up to £750 Employee Childcare Discounts: 75% off nursery fees for our team member's as well as access to wider discount. Health & wellbeing programme: Confidential employee assistance helpline available Personal & Professional Development: Tailored learning and development opportunities to support your career growth Terms and conditions apply. Some benefits are discretionary and may be subject to change. Key Responsibilities: Understand and ensure that the requirements of the statutory framework for the EYFS are met throughout the nursery. Ensure that company policies and procedures are embedded, applied, and adhered to by all. Facilitate inspections by regulatory bodies and implement any recommendations. Embed effective key person approach to enable children to form secure attachments and identify training or development needs for staff. Ensure that all children receive stimulating and purposeful experiences, environments and resources which are appropriate to their age and stage of development. Promote a culture of self-evaluation and reflective practice throughout the nursery. Manage any complaints or concerns raised in a thorough and timely manner and inform senior management. Maintain accurate records and accounts relating to children and staff on EyMan system and on file. Participate in all activities related to nursery publications, advertising, public relations, the web site, and other marketing activities designed to promote the nursery. Promote positive relations with an approachable manner and time to listen to your team. Duties and responsibilities in this job description are not exhaustive or restrictive, changes and other duties relevant to this post may be added. Requirements: Essential: Full and relevant Level 3 Childcare qualification Essential: Over 1 year experience in Early Years Essential: Strong knowledge of the statutory framework for the EYFS and regulatory requirements Essential: Over 1 year of management experience Desirable: Level 5 qualification in Childcare and/or Management and Leadership Desirable: Experience of successfully passing an Ofsted inspection at a Good or Outstanding level Take the next step and explore a role that makes a positive impact on children's lives. Apply today and let our friendly recruitment team support you every step of the way. We can't wait to welcome you to the Family First community! We are committed to safeguarding and protecting the welfare of children and expect all staff and volunteers to share this commitment. A Disclosure and Barring Service Certificate will be required for all posts. This post will be subject to enhanced checks as part of our Safeguarding Duty. Poppies Holmer Green part of the Family First Group where we take great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Apr 28, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Client Accountant - OUR CLIENT is a property management firm who has been established for over 25 years. Their portfolio includes both residential and commercial properties, including mansion blocks to mixed use properties. Due to winning new business, they are now seeking a Client Accountant to work with the Accounts Team and Property Managers as well as new clients in order to make sure new properties' finances are up to date and ensuring handover has been completed. THE ROLE REQUIREMENTS for the Client Accountant will include: Responsible for preparing year-end complex service charge accounts for residential blocks and commercial properties. Responsible for preparing quarterly client reports. Preparing bank reconciliations. Being first point of client contact regarding the handover of new clients and following up on any outstanding queries. Assisting with VAT returns. Handling day-to-day clients' queries. Overseeing day to day bank balances and monthly bank reconciliation process. Raising quarterly management fees. Assisting with management of accounts receivable, payable and credit control functions. THE PERSON and SKILL REQUIREMENTS: Must have knowledge and experience of the property sector. Familiar with Property Management System such as QUBE/TRAMPS/PROPMAN. Service Charge accounts preparation experience. Happy to work 5 days in the office with 1 day WFH after probation. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Apr 28, 2026
Full time
Client Accountant - OUR CLIENT is a property management firm who has been established for over 25 years. Their portfolio includes both residential and commercial properties, including mansion blocks to mixed use properties. Due to winning new business, they are now seeking a Client Accountant to work with the Accounts Team and Property Managers as well as new clients in order to make sure new properties' finances are up to date and ensuring handover has been completed. THE ROLE REQUIREMENTS for the Client Accountant will include: Responsible for preparing year-end complex service charge accounts for residential blocks and commercial properties. Responsible for preparing quarterly client reports. Preparing bank reconciliations. Being first point of client contact regarding the handover of new clients and following up on any outstanding queries. Assisting with VAT returns. Handling day-to-day clients' queries. Overseeing day to day bank balances and monthly bank reconciliation process. Raising quarterly management fees. Assisting with management of accounts receivable, payable and credit control functions. THE PERSON and SKILL REQUIREMENTS: Must have knowledge and experience of the property sector. Familiar with Property Management System such as QUBE/TRAMPS/PROPMAN. Service Charge accounts preparation experience. Happy to work 5 days in the office with 1 day WFH after probation. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Service Charge Accounts Manager position at Trinity Estates Location Hybrid / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN Working Hours 09 15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales click apply for full job details
Apr 28, 2026
Full time
Service Charge Accounts Manager position at Trinity Estates Location Hybrid / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN Working Hours 09 15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales click apply for full job details
We are working with a well-established and growing international professional services business to recruit a Payroll / Accounts Assistant to join their small, collaborative finance team on a part-time basis. This is a confidential opportunity within a specialist organisation operating across multiple global locations, offering exposure to international payroll processes and a varied finance role. The Role: Reporting into the Finance Manager, you will play a key role in supporting overseas payroll operations and ensuring accurate financial reporting. You will work closely with external payroll providers and internal stakeholders to ensure employees are paid accurately and on time. Key Responsibilities: Preparing and submitting payroll inputs to external payroll providers Reviewing and reporting taxable benefits Checking payroll reports for accuracy and completeness Posting payroll journals and payments into Xero Calculating and posting staff cost recharges Reconciling payroll-related balance sheet accounts Reviewing and approving employee expense claims Supporting audit requests Providing ad hoc finance and administrative support About You: Experience supporting payroll processes and reporting Minimum 2 years experience within a finance or accounts environment Strong working knowledge of Microsoft Excel and Outlook Confident using finance systems (Xero experience beneficial) High level of accuracy and attention to detail Able to work independently and manage deadlines effectively Strong organisational and multitasking skills A proactive team player with a positive, can-do approach What s on Offer: Working with team meetings at agreed locations on a bi-weekly / monthly basis Flexible part-time hours (c. 25 hours per week) Supportive and collaborative team environment For more information or to apply, please submit your CV. All applications will be handled in strict confidence.
Apr 28, 2026
Full time
We are working with a well-established and growing international professional services business to recruit a Payroll / Accounts Assistant to join their small, collaborative finance team on a part-time basis. This is a confidential opportunity within a specialist organisation operating across multiple global locations, offering exposure to international payroll processes and a varied finance role. The Role: Reporting into the Finance Manager, you will play a key role in supporting overseas payroll operations and ensuring accurate financial reporting. You will work closely with external payroll providers and internal stakeholders to ensure employees are paid accurately and on time. Key Responsibilities: Preparing and submitting payroll inputs to external payroll providers Reviewing and reporting taxable benefits Checking payroll reports for accuracy and completeness Posting payroll journals and payments into Xero Calculating and posting staff cost recharges Reconciling payroll-related balance sheet accounts Reviewing and approving employee expense claims Supporting audit requests Providing ad hoc finance and administrative support About You: Experience supporting payroll processes and reporting Minimum 2 years experience within a finance or accounts environment Strong working knowledge of Microsoft Excel and Outlook Confident using finance systems (Xero experience beneficial) High level of accuracy and attention to detail Able to work independently and manage deadlines effectively Strong organisational and multitasking skills A proactive team player with a positive, can-do approach What s on Offer: Working with team meetings at agreed locations on a bi-weekly / monthly basis Flexible part-time hours (c. 25 hours per week) Supportive and collaborative team environment For more information or to apply, please submit your CV. All applications will be handled in strict confidence.
Sideis a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in 2009 and drawing on 30+ years' experiencefrom our parent company in Japan, Side has since grown to become a global force with15+studiosinover a dozencountriesacross North America, Europe, South America, and Asia. Our industry-leading servicesinclude game development,art production,audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world!Joinaglobal team of passionate gamers and contribute todelivering unforgettable game experiences. For more information, visit . As a Casting Director, you'll bring stories to life by finding the perfect talent for every brief balancing creativity, instinct, and industry know-how to deliver standout casting solutions. From shaping shortlists and running auditions to building strong relationships with agents and high-profile talent, you'll own the casting process end-to-end. Alongside this, you'll be a key part of leading and supporting the team sharing your expertise, mentoring others, and helping create a collaborative, high-energy environment where great work happens. You'll partner closely with production, sales, and clients, ensuring everything runs smoothly, stays on track, and delivers exceptional results, all while helping to grow and champion the casting function. Duties and key responsibilities Cast actors by breaking down a character brief, compiling longlists & shortlists of actor options, overseeing auditions, casting clips, self-tapes. Cast and provide fee estimates for high profile talent. Maintain talent agent relationships, including attending meetings, networking, advising on and negotiating fees, as required. Ensure that the client's casting needs are met or rationalise any push backs in a clear and decisive way Ensure castings are progressing in a timely manner, are delivered as per the agreed timeline, to a high quality. Work flexibly and reactively to a high volume of workflow by managing your own workload & time. Be a trusted resource for Casting and actor-related questions & issues, including but not limited to diverse, unusual, high profile & child castings. Assist members of the sales and production team with Casting requirements, including joining client and internal calls and meetings, as required. Communicate any problems or issues to line manager or senior management in a timely manner. Assist with finding & developing new freelancers & casuals, working with HODs to allow time and resources for this to occur, as required. Establish & maintain healthy relationship within the industry by attending events (Equity, Spotlight, drama school showcases) Assist with finding & developing new freelancers & casuals, working with HODs to allow time and resources for this to occur, as required. Establish & maintain healthy relationship within the industry by attending events (Equity, Spotlight, drama school showcases) Leadership Duties Host weekly Casting meetings; oversee project allocations to the casting team, prioritization, resource use by establishing project status updates, blockers, challenges and highlight upcoming workflow Proactively assist with team members' initial brief reviews, establishing, and maintaining workflows as well as hands on approach for the more high-profile pieces of work Assist in continuously improving Casting team operations, quality, performance, and ways of communicating with our clients Set a good example for colleagues, especially junior team members Motivate, support and resolve issues and challenges within the team Support, mentor and identify development needs of the team. Contribute to positive growth & potential development paths of team members. Assist in training Production team members on Casting basics. Advocate for the team to Management Set expectation of executing first class project work that is consistently on time, on scope and on budget Support new initiatives/workflows and analyse processes for improvements. Promote Side's Casting Services & Role of Casting Director. Assist Marketing efforts, including proactively promoting Casting, and contributing to marketing campaign and other ways to grow industry awareness and relations. Experience casting in audio preferred. Previous experience in casting for animation, television, film, video games, theatre, and/or audio dramas Interest and/or experience in video games, especially story & character, and/or Casting experience or interest in the performance arts (theatre, TV, cinema) Experience with contracts, licensing, negotiating usage fees etc Experience working with high profile actors and being able to provide fee estimates Capability to work independently as well as part of a team, be responsible and take ownership of the work delivered The ability to manage multiple deadlines, multiple accounts, multiple stakeholders and prioritise work accordingly Excellent verbal and written communication Experienced knowledge and use of Microsoft Office, in particular of Microsoft Excel 20 days holiday + bank holidays - plenty of time to relax and recharge Company pension - plan for the future Cycle-to-work scheme & onsite gym - stay active and healthy Team socials & vibrant community - inclusive of all LGBTQ+, ages, ethnicities, religions, and abilities Dedicated wellbeing programme - we've got your mental and physical health covered Brand-new Kings Cross studios - with café, pub, and easy transport links
Apr 28, 2026
Full time
Sideis a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in 2009 and drawing on 30+ years' experiencefrom our parent company in Japan, Side has since grown to become a global force with15+studiosinover a dozencountriesacross North America, Europe, South America, and Asia. Our industry-leading servicesinclude game development,art production,audio production, quality assurance, localization, localization QA, player support, community management, and datasets. Help us bring stories to the world!Joinaglobal team of passionate gamers and contribute todelivering unforgettable game experiences. For more information, visit . As a Casting Director, you'll bring stories to life by finding the perfect talent for every brief balancing creativity, instinct, and industry know-how to deliver standout casting solutions. From shaping shortlists and running auditions to building strong relationships with agents and high-profile talent, you'll own the casting process end-to-end. Alongside this, you'll be a key part of leading and supporting the team sharing your expertise, mentoring others, and helping create a collaborative, high-energy environment where great work happens. You'll partner closely with production, sales, and clients, ensuring everything runs smoothly, stays on track, and delivers exceptional results, all while helping to grow and champion the casting function. Duties and key responsibilities Cast actors by breaking down a character brief, compiling longlists & shortlists of actor options, overseeing auditions, casting clips, self-tapes. Cast and provide fee estimates for high profile talent. Maintain talent agent relationships, including attending meetings, networking, advising on and negotiating fees, as required. Ensure that the client's casting needs are met or rationalise any push backs in a clear and decisive way Ensure castings are progressing in a timely manner, are delivered as per the agreed timeline, to a high quality. Work flexibly and reactively to a high volume of workflow by managing your own workload & time. Be a trusted resource for Casting and actor-related questions & issues, including but not limited to diverse, unusual, high profile & child castings. Assist members of the sales and production team with Casting requirements, including joining client and internal calls and meetings, as required. Communicate any problems or issues to line manager or senior management in a timely manner. Assist with finding & developing new freelancers & casuals, working with HODs to allow time and resources for this to occur, as required. Establish & maintain healthy relationship within the industry by attending events (Equity, Spotlight, drama school showcases) Assist with finding & developing new freelancers & casuals, working with HODs to allow time and resources for this to occur, as required. Establish & maintain healthy relationship within the industry by attending events (Equity, Spotlight, drama school showcases) Leadership Duties Host weekly Casting meetings; oversee project allocations to the casting team, prioritization, resource use by establishing project status updates, blockers, challenges and highlight upcoming workflow Proactively assist with team members' initial brief reviews, establishing, and maintaining workflows as well as hands on approach for the more high-profile pieces of work Assist in continuously improving Casting team operations, quality, performance, and ways of communicating with our clients Set a good example for colleagues, especially junior team members Motivate, support and resolve issues and challenges within the team Support, mentor and identify development needs of the team. Contribute to positive growth & potential development paths of team members. Assist in training Production team members on Casting basics. Advocate for the team to Management Set expectation of executing first class project work that is consistently on time, on scope and on budget Support new initiatives/workflows and analyse processes for improvements. Promote Side's Casting Services & Role of Casting Director. Assist Marketing efforts, including proactively promoting Casting, and contributing to marketing campaign and other ways to grow industry awareness and relations. Experience casting in audio preferred. Previous experience in casting for animation, television, film, video games, theatre, and/or audio dramas Interest and/or experience in video games, especially story & character, and/or Casting experience or interest in the performance arts (theatre, TV, cinema) Experience with contracts, licensing, negotiating usage fees etc Experience working with high profile actors and being able to provide fee estimates Capability to work independently as well as part of a team, be responsible and take ownership of the work delivered The ability to manage multiple deadlines, multiple accounts, multiple stakeholders and prioritise work accordingly Excellent verbal and written communication Experienced knowledge and use of Microsoft Office, in particular of Microsoft Excel 20 days holiday + bank holidays - plenty of time to relax and recharge Company pension - plan for the future Cycle-to-work scheme & onsite gym - stay active and healthy Team socials & vibrant community - inclusive of all LGBTQ+, ages, ethnicities, religions, and abilities Dedicated wellbeing programme - we've got your mental and physical health covered Brand-new Kings Cross studios - with café, pub, and easy transport links
Benefits: A day off for your birthday Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate Generous family friendly policies and allowances Teammate discount at Virgin Hotels and 20 other Virgin brands! Training and development including apprenticeships Teammate meals provided 4 x your salary life assurance policy Employee Assistance Program and Company sick pay Your mission: We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with our check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! What exactly you will be doing: Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Be the champion of maintaining the Virgin "Tone of Voice," culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions. Training, training, training! And more training! Did we mention you might be training? Use excellent communication skills with guests and staff including verbal, written and body language. Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc). Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent. Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Be creative and think outside the box to create memorable experiences for our guests. When needed support Atmosphere and F&B departments during night operations Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions. Background must-have: High school or equivalent education required Minimum of two years of Front Office experience. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient computer knowledge. Current right to work in the UK We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
Apr 28, 2026
Full time
Benefits: A day off for your birthday Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate Generous family friendly policies and allowances Teammate discount at Virgin Hotels and 20 other Virgin brands! Training and development including apprenticeships Teammate meals provided 4 x your salary life assurance policy Employee Assistance Program and Company sick pay Your mission: We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with our check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! What exactly you will be doing: Learn and retain complete knowledge of front office procedures and comply with all policies and procedures. Be the champion of maintaining the Virgin "Tone of Voice," culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions. Training, training, training! And more training! Did we mention you might be training? Use excellent communication skills with guests and staff including verbal, written and body language. Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc). Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent. Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad). Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures. Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay. Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service. Be creative and think outside the box to create memorable experiences for our guests. When needed support Atmosphere and F&B departments during night operations Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions. Background must-have: High school or equivalent education required Minimum of two years of Front Office experience. Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone. Proficient computer knowledge. Current right to work in the UK We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer
Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS
Apr 27, 2026
Full time
Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS
Property Manager / Block Manager Location: Hybrid -Manchester (M30 0SF) Salary : £30,000- £35,000 per annum Vacancy Type: Full time - Monday Friday, 8:30am 5:00pm with 1 hour for lunch (37.5 hours) Casserly Property Management is one of the highest rated managing agents in Manchester providing a full range of property management services across a variety of sectors including residential, commercial and education. Our mission is to manage our client s property with expertise, transparency, and exceptional customer service. The Role Are you a Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move? Due to continued growth, we are looking for a customer focused person to join our residential and commercial department as a Property Manager looking after buildings and estates in the North West. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however we also invite applications from those working in lettings management, facilities management or block management assistant roles and are looking to further their career. The candidate will be based in a superb office in Eccles, Manchester. There is also the option for hybrid working of 3 days in the office and 2 days working from home once 3 months training has been completed. Responsibilities will include: Manage a portfolio of 15 residential developments and 2 commercial developments in North West England. Full range of leasehold management tasks including: Setting and managing service charge budgets Site Inspections Contractor management Health & Safety Insurance provision and claims Major works management (including S20 consultation) Daily liaison with residents AGM s & Resident meetings Creating an excellent working relationship with RMC and Landlord clients Personal Qualities We are seeking a highly motivated and ambitious individual with confident and professional communication skills both over the telephone and via email. Candidates should have exceptional planning, organisational and communication skills with the ability to multitask and prioritise. Prospects The role is a great opportunity with huge potential for career development. Full training and funding will be provided in order to become ATPI qualified. This will enable the right candidate to further progress to MTPI. Requirements Property management experience in block management, residential or commercial lettings or facilities management. Preferably ATPI qualified or working towards. PC literate with excellent knowledge of MS Office applications. Full driving licence and car (business mileage allowance given) Qualifications Required - 3 A Levels A - C or equivalent. Preferably Degree Qualified Previous experience with block management software such as Dwellant and/or Sage 50 Accounts would be advantageous. Benefits 25 days holidays plus bank holidays. Company Pension Sick Pay TPI Membership and Training Laptop Onsite Parking at office Employee Wellbeing Programme To Apply If you feel you are a suitable candidate and would like to work for Casserly Property Management, please do not hesitate to apply.
Apr 27, 2026
Full time
Property Manager / Block Manager Location: Hybrid -Manchester (M30 0SF) Salary : £30,000- £35,000 per annum Vacancy Type: Full time - Monday Friday, 8:30am 5:00pm with 1 hour for lunch (37.5 hours) Casserly Property Management is one of the highest rated managing agents in Manchester providing a full range of property management services across a variety of sectors including residential, commercial and education. Our mission is to manage our client s property with expertise, transparency, and exceptional customer service. The Role Are you a Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move? Due to continued growth, we are looking for a customer focused person to join our residential and commercial department as a Property Manager looking after buildings and estates in the North West. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however we also invite applications from those working in lettings management, facilities management or block management assistant roles and are looking to further their career. The candidate will be based in a superb office in Eccles, Manchester. There is also the option for hybrid working of 3 days in the office and 2 days working from home once 3 months training has been completed. Responsibilities will include: Manage a portfolio of 15 residential developments and 2 commercial developments in North West England. Full range of leasehold management tasks including: Setting and managing service charge budgets Site Inspections Contractor management Health & Safety Insurance provision and claims Major works management (including S20 consultation) Daily liaison with residents AGM s & Resident meetings Creating an excellent working relationship with RMC and Landlord clients Personal Qualities We are seeking a highly motivated and ambitious individual with confident and professional communication skills both over the telephone and via email. Candidates should have exceptional planning, organisational and communication skills with the ability to multitask and prioritise. Prospects The role is a great opportunity with huge potential for career development. Full training and funding will be provided in order to become ATPI qualified. This will enable the right candidate to further progress to MTPI. Requirements Property management experience in block management, residential or commercial lettings or facilities management. Preferably ATPI qualified or working towards. PC literate with excellent knowledge of MS Office applications. Full driving licence and car (business mileage allowance given) Qualifications Required - 3 A Levels A - C or equivalent. Preferably Degree Qualified Previous experience with block management software such as Dwellant and/or Sage 50 Accounts would be advantageous. Benefits 25 days holidays plus bank holidays. Company Pension Sick Pay TPI Membership and Training Laptop Onsite Parking at office Employee Wellbeing Programme To Apply If you feel you are a suitable candidate and would like to work for Casserly Property Management, please do not hesitate to apply.
About the Client: Our Client is a exciting player in the commercial real estate sector, they're an International Buyside PropCo with over £1 Billion in Assets across Retail, Residential & Industrial properties. Position Overview: They're seeking a proactive and detail-oriented Commercial Asset Manager to join their dynamic team. The ideal candidate will possess a strong background in commercial property management, with a focus on lease negotiation, compliance, and financial oversight. If you have a passion for commercial real estate and a track record of successful asset management, then this could be the role for you. Key Responsibilities: Lease Management: Monitor and negotiate tenant lease events, including rent reviews, break clauses, and expiries. Interpret and manage lease terms effectively. Vacant Property Management: Instruct and oversee letting agents on vacant commercial properties to minimize downtime. Financial Oversight: Review and negotiate Heads of Terms with prospective tenants and ensure accuracy of property data related to leases, service charges, and insurance. Insurance Management: Oversee annual insurance renewal, ensuring best value and managing billing of recoverable insurance premiums. Compliance & Audits: Ensure compliance with statutory audits, including health & safety and fire risk assessments, and manage all applications for tenant consent. Budget Preparation: Prepare and approve service charge budgets, demands, and apportionments, and liaise with the accounts department for reconciliations. Project Management: Communicate with tenants regarding ongoing projects and oversee repair quotes to ensure financial forecasts are accurate. Requirements: Minimum 5 years of comparable experience in commercial asset management. Comprehensive knowledge of relevant legislation and best practices. Strong commercial and financial acumen, with excellent attention to detail. Exceptional organizational skills, able to prioritize and manage time efficiently. Excellent communication, writing, influencing, and negotiation skills. Ability to work autonomously and exercise sound judgment in decision-making. Familiarity with Qube property management software is preferred. What We Offer: Competitive salary, annual bonus scheme and strong benefits package Opportunities for professional development and career advancement. A collaborative and supportive work environment.
Apr 27, 2026
Full time
About the Client: Our Client is a exciting player in the commercial real estate sector, they're an International Buyside PropCo with over £1 Billion in Assets across Retail, Residential & Industrial properties. Position Overview: They're seeking a proactive and detail-oriented Commercial Asset Manager to join their dynamic team. The ideal candidate will possess a strong background in commercial property management, with a focus on lease negotiation, compliance, and financial oversight. If you have a passion for commercial real estate and a track record of successful asset management, then this could be the role for you. Key Responsibilities: Lease Management: Monitor and negotiate tenant lease events, including rent reviews, break clauses, and expiries. Interpret and manage lease terms effectively. Vacant Property Management: Instruct and oversee letting agents on vacant commercial properties to minimize downtime. Financial Oversight: Review and negotiate Heads of Terms with prospective tenants and ensure accuracy of property data related to leases, service charges, and insurance. Insurance Management: Oversee annual insurance renewal, ensuring best value and managing billing of recoverable insurance premiums. Compliance & Audits: Ensure compliance with statutory audits, including health & safety and fire risk assessments, and manage all applications for tenant consent. Budget Preparation: Prepare and approve service charge budgets, demands, and apportionments, and liaise with the accounts department for reconciliations. Project Management: Communicate with tenants regarding ongoing projects and oversee repair quotes to ensure financial forecasts are accurate. Requirements: Minimum 5 years of comparable experience in commercial asset management. Comprehensive knowledge of relevant legislation and best practices. Strong commercial and financial acumen, with excellent attention to detail. Exceptional organizational skills, able to prioritize and manage time efficiently. Excellent communication, writing, influencing, and negotiation skills. Ability to work autonomously and exercise sound judgment in decision-making. Familiarity with Qube property management software is preferred. What We Offer: Competitive salary, annual bonus scheme and strong benefits package Opportunities for professional development and career advancement. A collaborative and supportive work environment.
GROUP FINANCE MANAGER FULL TIME SOUTH MANCHESTER UPTO 80,000 + GREAT BENEFITS & HYBRID WORKING Get Recruited are excited to be working with one of the biggest UK leading investors, who are on the lookout for a Group Finance Manager / Senior Finance Manager to join their team. Joining at a pivotal time, you'll be managing the day-to-day financial operations of various UK holding and investment companies. Playing a key part between the CFO, Divisional MD, and the wider leadership team, for an expanding company (Circa 5 Billion) Key Responsibilities: Responsible for the Group Financial Reporting, Statutory Accounts, and Quarterly Group Reporting Overseeing financial operations across various UK sites Produce annual group consolidated financial statements, reviewing, challenging, and validating submissions Own financial reporting, financial reviews, cash flow forecasting, audits, monthly management accounts, and annual budgets. Prepare board reports, presentations, and monthly business updates Prepare PSA returns Review maintenance of books and records across the portfolio of the group Partner with the FC to enhance reporting processes Manage, coach, and develop three direct reports Support the wider finance function What We're Looking For: Must be ACA or ACCA qualified, with at least 3 years PQ experience. Commercially focused. Experience working within an accountancy practice is desirable but not essential Must have strong technical accounting experience, ideally within a Group handling complex financial reporting Experience with VAT and Tax returns Experience of people management, training and coaching Ideally you will have worked with MRI systems, Excel is essential Benefits Pension scheme Attendance bonus 25 days holiday a year + Bank Holidays Medical Insurance Subsidised gym membership Healthcare and Wellbeing programmes Annual bonus Christmas and Summer do's Event and award evenings By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Apr 27, 2026
Full time
GROUP FINANCE MANAGER FULL TIME SOUTH MANCHESTER UPTO 80,000 + GREAT BENEFITS & HYBRID WORKING Get Recruited are excited to be working with one of the biggest UK leading investors, who are on the lookout for a Group Finance Manager / Senior Finance Manager to join their team. Joining at a pivotal time, you'll be managing the day-to-day financial operations of various UK holding and investment companies. Playing a key part between the CFO, Divisional MD, and the wider leadership team, for an expanding company (Circa 5 Billion) Key Responsibilities: Responsible for the Group Financial Reporting, Statutory Accounts, and Quarterly Group Reporting Overseeing financial operations across various UK sites Produce annual group consolidated financial statements, reviewing, challenging, and validating submissions Own financial reporting, financial reviews, cash flow forecasting, audits, monthly management accounts, and annual budgets. Prepare board reports, presentations, and monthly business updates Prepare PSA returns Review maintenance of books and records across the portfolio of the group Partner with the FC to enhance reporting processes Manage, coach, and develop three direct reports Support the wider finance function What We're Looking For: Must be ACA or ACCA qualified, with at least 3 years PQ experience. Commercially focused. Experience working within an accountancy practice is desirable but not essential Must have strong technical accounting experience, ideally within a Group handling complex financial reporting Experience with VAT and Tax returns Experience of people management, training and coaching Ideally you will have worked with MRI systems, Excel is essential Benefits Pension scheme Attendance bonus 25 days holiday a year + Bank Holidays Medical Insurance Subsidised gym membership Healthcare and Wellbeing programmes Annual bonus Christmas and Summer do's Event and award evenings By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Building Automation Client Service Manager 502007 17-Abr-2026 Smart Infrastructure Customer Services Mid-level Professional Responsibilities Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention Balance time between on-site customer interactions and back-office responsibilities Develop account strategies to achieve the customer's business goals, leveraging the company's entire service and product portfolio Develop service delivery plans with the customer to provide service agreement scope of work Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals Maintain excellent organizational and interpersonal skills Basic Qualifications On-the-job experience working within the Building Automation / technology industry Experience with engineering HVAC and Building Automation systems Experience supporting or managing customer accounts, service agreements, or similar ongoing service relationships in a technical or service-driven environment Experience with Microsoft Office and business software systems Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Associate or bachelor's degree in a related technical field or 5+ years related experience Preferred Qualifications Associate or bachelor's degree in a related technical field 2+ years' experience in the building automation / technology industry Demonstrated experience in demand-side energy services or Certified Energy Manager Benefits The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
Apr 27, 2026
Full time
Building Automation Client Service Manager 502007 17-Abr-2026 Smart Infrastructure Customer Services Mid-level Professional Responsibilities Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention Balance time between on-site customer interactions and back-office responsibilities Develop account strategies to achieve the customer's business goals, leveraging the company's entire service and product portfolio Develop service delivery plans with the customer to provide service agreement scope of work Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals Maintain excellent organizational and interpersonal skills Basic Qualifications On-the-job experience working within the Building Automation / technology industry Experience with engineering HVAC and Building Automation systems Experience supporting or managing customer accounts, service agreements, or similar ongoing service relationships in a technical or service-driven environment Experience with Microsoft Office and business software systems Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Associate or bachelor's degree in a related technical field or 5+ years related experience Preferred Qualifications Associate or bachelor's degree in a related technical field 2+ years' experience in the building automation / technology industry Demonstrated experience in demand-side energy services or Certified Energy Manager Benefits The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
