Block Manager

Leasehold Block Manager

Location: Haywards Heath
Salary: £35000 - £38000 DOE
Contract: Full-time, permanent

The role Leasehold Block Manager
We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio.

What s in it for you as Leasehold Block Manager

• Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment
• Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development
• Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency
• Genuine scope for career progression within a business experiencing significant and sustained growth
• Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management

Key responsibilities as Leasehold Block Manager
Portfolio management

• Personally manage an allocated portfolio of residential blocks, delivering consistent and
• professional service to leaseholders and RMC/RTM directors.
• Oversee repairs, cyclical maintenance and major works programmes from inception
• through to completion.
• Conduct regular site visits to maintain strong relationships with residents and ensure
• properties are well-maintained.
• Manage budgets and service charges accurately, working closely with the finance
• function to ensure timely invoicing and arrears management.

Compliance and building safety

• Ensure full compliance across your portfolio including health and safety, building safety
• obligations, fire risk assessments and statutory certifications.
• Maintain up-to-date records of all compliance documentation, planned preventative
• maintenance (PPM) schedules and risk assessments.
• Deliver Section 20 consultations in line with legislative requirements, ensuring clear
• communication and accurate documentation throughout.
• Ensure adherence to leasehold law, RICS Residential Management Code and company
• policies including data protection.

Customer service and stakeholder management

• Act as the primary escalation point for leaseholders, directors and contractors, managing
• queries and concerns professionally and promptly.
• Build and maintain strong working relationships with residents, RMC/RTM boards and
• contractors.
• Deliver timely responses to resident queries, meeting agreed service standards and
• promoting a culture of professionalism and empathy.
• Monitor feedback and proactively address service issues to continuously improve
• resident satisfaction.

Financial management

• Prepare annual budgets and service charge accounts in partnership with the finance
• team.
• Issue Section 20B notices and other statutory financial communications as required.

Operational excellence

• Follow and uphold company standard operating procedures (SOPs), contributing
• suggestions for improvement.
• Maintain accurate records using property management software and ensure all
• documentation is audit-ready.
• Work collaboratively with the Operations Director and internal teams to support business
• objectives.
• Support wider company initiatives and deputise for colleagues when required.

What you'll bring as Leasehold Block Manager

• TPI or RICS qualification (strongly preferred).
• Proven experience in residential block management with a strong understanding of
• leasehold property.
• Sound knowledge of leasehold law, RICS Residential Management Code, Section 20
• procedures and building safety regulations.
• Experience managing service charge budgets.
• Excellent communication and stakeholder management skills with a calm, professional
• approach.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Full UK driving licence (required for site visits).

If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today.

INDLS