Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
Apr 30, 2026
Full time
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2026
Full time
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Lead Generation Executive - Field based. We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. That's why we're on a mission to provide lightning-fast, reliable broadband to the places other providers leave behind. Our mission relies on a team full of inspiring people. As a Lead Generation Specialist, you'll play a vital role in engaging with rural communities and acting as the first point of contact for potential customers. This is a great opportunity for someone who is new to sales or considering a career change and has an interest in working with people in a face-to-face role. You'll be instrumental in representing and promoting the Quickline brand in our new-build areas. As a Lead Generation Specialist, you'll be the friendly face of Quickline within the communities we serve, helping residents understand the benefits of our network and supporting them on their journey to getting connected. Could that be you? If you enjoy being out and about in all weathers, meeting new people, and having genuine conversations, we'd love to hear from you. This role is field based, covering rural communities across our network build areas. Here's why you'll love this role - Engaging directly with residents in rural communities, generating interest and qualified leads for our Telesales team. - Acting as a visible Quickline ambassador, building trust and awareness within the communities we serve. - Attending local events, door-to-door engagement, and community initiatives to promote our services. - Capturing and recording customer details and interactions accurately within our CRM systems. - Working closely with Telesales and wider teams to ensure a smooth customer journey from first contact through to sign-up. - Full training provided, making this role ideal for someone new to sales or moving from a customer-facing background. - At Quickline, we pride ourselves on our low attrition rates-reflecting our supportive culture and commitment to employee satisfaction. Here's why you'll be great in this role - You may have experience in a customer-facing role such as retail, hospitality, events, promotions, or community engagement - or simply a strong interest in working with people. - You're confident and approachable, with a willingness to start conversations with new people. - You're self-motivated, resilient, and comfortable working independently in a field-based role. - You can learn about new products and explain key benefits in a clear, simple, and engaging way. - You're comfortable capturing customer information accurately and following GDPR guidelines. - A full UK driving licence is essential. The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Apr 30, 2026
Full time
Lead Generation Executive - Field based. We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. That's why we're on a mission to provide lightning-fast, reliable broadband to the places other providers leave behind. Our mission relies on a team full of inspiring people. As a Lead Generation Specialist, you'll play a vital role in engaging with rural communities and acting as the first point of contact for potential customers. This is a great opportunity for someone who is new to sales or considering a career change and has an interest in working with people in a face-to-face role. You'll be instrumental in representing and promoting the Quickline brand in our new-build areas. As a Lead Generation Specialist, you'll be the friendly face of Quickline within the communities we serve, helping residents understand the benefits of our network and supporting them on their journey to getting connected. Could that be you? If you enjoy being out and about in all weathers, meeting new people, and having genuine conversations, we'd love to hear from you. This role is field based, covering rural communities across our network build areas. Here's why you'll love this role - Engaging directly with residents in rural communities, generating interest and qualified leads for our Telesales team. - Acting as a visible Quickline ambassador, building trust and awareness within the communities we serve. - Attending local events, door-to-door engagement, and community initiatives to promote our services. - Capturing and recording customer details and interactions accurately within our CRM systems. - Working closely with Telesales and wider teams to ensure a smooth customer journey from first contact through to sign-up. - Full training provided, making this role ideal for someone new to sales or moving from a customer-facing background. - At Quickline, we pride ourselves on our low attrition rates-reflecting our supportive culture and commitment to employee satisfaction. Here's why you'll be great in this role - You may have experience in a customer-facing role such as retail, hospitality, events, promotions, or community engagement - or simply a strong interest in working with people. - You're confident and approachable, with a willingness to start conversations with new people. - You're self-motivated, resilient, and comfortable working independently in a field-based role. - You can learn about new products and explain key benefits in a clear, simple, and engaging way. - You're comfortable capturing customer information accurately and following GDPR guidelines. - A full UK driving licence is essential. The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy or sell up to 5 additional days annual leave - Enhanced Paternity/Maternity/Adoption leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
Apr 30, 2026
Full time
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager at their leading site, based in Berkhamsted. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team We need a Duty Manager who will: - Ideally have experience working in aquatics, especially, swimming lessons at a supervisory or management level - Be able to lead and motivate a diverse team fully embracing our company values - Be focused on high customer service standards - Have excellent verbal, written and IT communication skills - Create an environment where colleagues can achieve their full potential - Have to manage cost control and drive income in all areas of the business - Demonstrate exceptional time management and deadline compliance Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting
If you are commercially driven, customer-focused, and passionate about delivering exceptional service, this is a fantastic opportunity to join one of the UK s most respected and successful housebuilders in the Kent region. About the Role An exciting opportunity has arisen to join a leading five-star rated national housebuilder, operating across the Kent region. Recognised year after year for delivering high-quality homes and exceptional customer satisfaction, this award-winning developer combines innovative construction methods, industry-leading design, and a genuine commitment to putting customers first. As a New Homes Sales Advisor, you will play a pivotal role in helping customers find their dream home while delivering an outstanding service from initial enquiry through to completion. The Role Reporting to the Sales Manager, you will: Demonstrate comprehensive local knowledge including amenities, schools, transport links, and competitor developments! Maintain a thorough understanding of product ranges, specifications and pricing Proactively follow up leads to convert enquiries into site visits Utilise the company s sales methodology, schemes, and incentives effectively to close sales Achieve sales targets in line with business requirements Deliver engaging and informative plot and show home demonstrations Build strong rapport with customers through excellent listening, questioning, empathy and closing skills Working Pattern: Thursday to Monday, 9:30am 5:30pm (Tuesday & Wednesday off) What We Are Looking For To be successful in this role, you will demonstrate: Proven sales experience within a customer-focused environment (housebuilding, estate agency, retail, hospitality, banking or similar) Commercial awareness with an understanding of local markets and competitors A strong customer-first mindset to maintain company reputation Resilience, drive, and motivation to achieve both personal and organisational targets. The ability to remain calm and professional under pressure Strong communication and negotiation skills, with the ability to influence and build rapport Adaptability and openness to new ways of working A collaborative approach, sharing knowledge and best practice The confidence to work independently with minimal supervision IT literacy Flexibility to work weekends and bank holidays Flexibility to travel, sometimes at short notice A full UK driving licence and access to a vehicle for business use What is on Offer Competitive basic salary Uncapped bonus scheme (OTE £55k) Private medical cover (single cover) 26 days holiday (increasing by 1 day for every 3 years service, up to 29 days) Choice of flexible benefits Enhanced family-friendly policies Structured career development within a market-leading business
Apr 30, 2026
Full time
If you are commercially driven, customer-focused, and passionate about delivering exceptional service, this is a fantastic opportunity to join one of the UK s most respected and successful housebuilders in the Kent region. About the Role An exciting opportunity has arisen to join a leading five-star rated national housebuilder, operating across the Kent region. Recognised year after year for delivering high-quality homes and exceptional customer satisfaction, this award-winning developer combines innovative construction methods, industry-leading design, and a genuine commitment to putting customers first. As a New Homes Sales Advisor, you will play a pivotal role in helping customers find their dream home while delivering an outstanding service from initial enquiry through to completion. The Role Reporting to the Sales Manager, you will: Demonstrate comprehensive local knowledge including amenities, schools, transport links, and competitor developments! Maintain a thorough understanding of product ranges, specifications and pricing Proactively follow up leads to convert enquiries into site visits Utilise the company s sales methodology, schemes, and incentives effectively to close sales Achieve sales targets in line with business requirements Deliver engaging and informative plot and show home demonstrations Build strong rapport with customers through excellent listening, questioning, empathy and closing skills Working Pattern: Thursday to Monday, 9:30am 5:30pm (Tuesday & Wednesday off) What We Are Looking For To be successful in this role, you will demonstrate: Proven sales experience within a customer-focused environment (housebuilding, estate agency, retail, hospitality, banking or similar) Commercial awareness with an understanding of local markets and competitors A strong customer-first mindset to maintain company reputation Resilience, drive, and motivation to achieve both personal and organisational targets. The ability to remain calm and professional under pressure Strong communication and negotiation skills, with the ability to influence and build rapport Adaptability and openness to new ways of working A collaborative approach, sharing knowledge and best practice The confidence to work independently with minimal supervision IT literacy Flexibility to work weekends and bank holidays Flexibility to travel, sometimes at short notice A full UK driving licence and access to a vehicle for business use What is on Offer Competitive basic salary Uncapped bonus scheme (OTE £55k) Private medical cover (single cover) 26 days holiday (increasing by 1 day for every 3 years service, up to 29 days) Choice of flexible benefits Enhanced family-friendly policies Structured career development within a market-leading business
Assistant General Manager Here at Puttshack we are recruiting an Assistant General Manager for our venue. The Role The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and 'head office'. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM's greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience Previous experience as an Assistant General Manager in high volume F&B. What's in it for you Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to £500 referral fee (T&Cs apply) Enhanced maternity & Paternity Free meal on shift Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests' expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute. Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities BUSINESS Forecasting and controls- assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L- achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration- assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock- ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises- assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety- assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment- assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration- take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation- assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment- follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development- assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline- follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct- maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations- build and maintain excellent relations; meet and greet; maintain guest loyalty Service- ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback- assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings- assist the GM with appropriate briefings to enable managers and associates to fulfil guests' arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic. Have impeccable presentation. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way. Compensation Competitive salary
Apr 30, 2026
Full time
Assistant General Manager Here at Puttshack we are recruiting an Assistant General Manager for our venue. The Role The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and 'head office'. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM's greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience Previous experience as an Assistant General Manager in high volume F&B. What's in it for you Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to £500 referral fee (T&Cs apply) Enhanced maternity & Paternity Free meal on shift Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests' expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute. Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities BUSINESS Forecasting and controls- assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L- achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration- assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock- ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises- assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety- assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment- assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration- take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation- assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment- follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development- assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline- follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct- maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations- build and maintain excellent relations; meet and greet; maintain guest loyalty Service- ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback- assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings- assist the GM with appropriate briefings to enable managers and associates to fulfil guests' arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic. Have impeccable presentation. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way. Compensation Competitive salary
Witherslack Group
Heighington Village, County Durham
£39,680 - £46,944 assuming good attendance and up to 3 sleep ins per month Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our team leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in You'll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a team leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Registered and Deputy Managers. We're looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you'll also be able to provide the leadership that inspires your colleagues. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £35,400 - £42,664 Bonuses: In addition to your base salary you'll do up to 3 sleep ins per months, these are paid at £80 per sleep (approx. £2,880 per year) and Attendance allowance up to £1,400 per year Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group - plus you could join our 'Aspire' future managers programme Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don't need experience, but there are a few things we'll be looking for from you: A 'can do' attitude - a team player who rolls up their sleeves to help others We genuinely care about our young people (and each other) so honesty and empathy is a must The resilience to be able to deal with challenging situations A full UK driving licence which you've held for at least 12 months This role requires you to have the Level 3 Children's Residential Care qualification You'll start life as a Team Leader by joining our 'Care Academy' - 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people. Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Apr 30, 2026
Full time
£39,680 - £46,944 assuming good attendance and up to 3 sleep ins per month Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our team leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in You'll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a team leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Registered and Deputy Managers. We're looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you'll also be able to provide the leadership that inspires your colleagues. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £35,400 - £42,664 Bonuses: In addition to your base salary you'll do up to 3 sleep ins per months, these are paid at £80 per sleep (approx. £2,880 per year) and Attendance allowance up to £1,400 per year Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group - plus you could join our 'Aspire' future managers programme Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don't need experience, but there are a few things we'll be looking for from you: A 'can do' attitude - a team player who rolls up their sleeves to help others We genuinely care about our young people (and each other) so honesty and empathy is a must The resilience to be able to deal with challenging situations A full UK driving licence which you've held for at least 12 months This role requires you to have the Level 3 Children's Residential Care qualification You'll start life as a Team Leader by joining our 'Care Academy' - 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people. Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Job Description Café Manager - Morecambe £31,000 per annum • 5 out of 7 days • 40 hours per week A brand-new café. A blank canvas. An opportunity to build something special from day one. Simple moments, made special. Great coffee. Freshly baked pastries. Proper food done well. Taste Café is about creating the small, everyday moments people genuinely look forward to - a quick coffee that turns into a catch-up, a bite to eat that hits the spot, and a space that feels easy, comfortable, and just right. This is a new café opening within a busy retail environment - fast-paced, full of energy, and with huge potential. From day one, it's a place designed to feel local, welcoming, and worth coming back to. The Role This is a start-up opportunity within an established business. As Café Manager, you'll play a key role in bringing a brand-new site to life - setting standards, building a team, and shaping how the café looks, feels, and operates from the very beginning. If you've managed a café, retail unit, or fast-paced food operation before, this is your chance to truly make it your own. You'll lead from the front, set the tone, and turn a brand-new café into a space people love - from the first morning coffee rush to the final close-down of the day. What You'll Be Doing •Leading the day-to-day running of a newly opened café, keeping everything smooth, organised and on point •Recruiting, training and developing a strong team that delivers great service (and enjoys doing it) •Setting and maintaining high standards across food, coffee and presentation •Managing stock, performance and operational processes •Creating a space that feels warm, relaxed and welcoming from day one •Embedding consistency - because the little details matter •Ensuring Health & Safety standards are always met and maintained About You If you've run a café, retail unit, or fast-paced food environment, you're well-suited to this role - especially if you enjoy building teams and shaping operations. You'll also be: •A hands-on leader who sets the pace and leads by example •People-focused - great with both your team and your customers •Organised, proactive and calm under pressure •Passionate about good food, great coffee and doing things properly •Comfortable taking ownership and continuously improving performance Why This Role? This isn't just another café management role. It's a chance to open a new site, shape the culture, and create a destination - somewhere customers return to for the coffee, the food, and the atmosphere. You'll have real ownership, support from a wider business, and the opportunity to build something that genuinely feels like yours from the ground up. Internal Why Join Us? As part of Compass Group UK & Ireland, you'll be working within our One Retail sector, delivering food experiences across some of the UK's busiest and most recognisable environments. We offer: •Structured training and development •Genuine career progression opportunities •The backing of a business that invests in its people Joining One Retail means being part of a premium group working alongside well-known brands such as M&S and Costa. Job Reference: com SU Compass Group UK & Ireland is committed to fostering an inclusive workplace where everyone can be themselves and thrive. We value diversity and believe it makes us stronger. One Retail - bringing food, coffee and people together, every day.
Apr 30, 2026
Full time
Job Description Café Manager - Morecambe £31,000 per annum • 5 out of 7 days • 40 hours per week A brand-new café. A blank canvas. An opportunity to build something special from day one. Simple moments, made special. Great coffee. Freshly baked pastries. Proper food done well. Taste Café is about creating the small, everyday moments people genuinely look forward to - a quick coffee that turns into a catch-up, a bite to eat that hits the spot, and a space that feels easy, comfortable, and just right. This is a new café opening within a busy retail environment - fast-paced, full of energy, and with huge potential. From day one, it's a place designed to feel local, welcoming, and worth coming back to. The Role This is a start-up opportunity within an established business. As Café Manager, you'll play a key role in bringing a brand-new site to life - setting standards, building a team, and shaping how the café looks, feels, and operates from the very beginning. If you've managed a café, retail unit, or fast-paced food operation before, this is your chance to truly make it your own. You'll lead from the front, set the tone, and turn a brand-new café into a space people love - from the first morning coffee rush to the final close-down of the day. What You'll Be Doing •Leading the day-to-day running of a newly opened café, keeping everything smooth, organised and on point •Recruiting, training and developing a strong team that delivers great service (and enjoys doing it) •Setting and maintaining high standards across food, coffee and presentation •Managing stock, performance and operational processes •Creating a space that feels warm, relaxed and welcoming from day one •Embedding consistency - because the little details matter •Ensuring Health & Safety standards are always met and maintained About You If you've run a café, retail unit, or fast-paced food environment, you're well-suited to this role - especially if you enjoy building teams and shaping operations. You'll also be: •A hands-on leader who sets the pace and leads by example •People-focused - great with both your team and your customers •Organised, proactive and calm under pressure •Passionate about good food, great coffee and doing things properly •Comfortable taking ownership and continuously improving performance Why This Role? This isn't just another café management role. It's a chance to open a new site, shape the culture, and create a destination - somewhere customers return to for the coffee, the food, and the atmosphere. You'll have real ownership, support from a wider business, and the opportunity to build something that genuinely feels like yours from the ground up. Internal Why Join Us? As part of Compass Group UK & Ireland, you'll be working within our One Retail sector, delivering food experiences across some of the UK's busiest and most recognisable environments. We offer: •Structured training and development •Genuine career progression opportunities •The backing of a business that invests in its people Joining One Retail means being part of a premium group working alongside well-known brands such as M&S and Costa. Job Reference: com SU Compass Group UK & Ireland is committed to fostering an inclusive workplace where everyone can be themselves and thrive. We value diversity and believe it makes us stronger. One Retail - bringing food, coffee and people together, every day.
Temporary Head Concierge - City of London Monday - Friday 08:30-17:30 We are currently looking for a head concierge to join us in 5 high end residential building. You will have the luxury of working with one of the largest, award winning property management companies in the city of London. Our client offers shift flexibility, opportunities to go permanent and training! A Day Concierge's role entails; Ensuring the provision of excellent concierge services To assume overall responsibility for the smooth running of the building in all respects and to supervise staff. Reporting back to Residents, Managing Agent, or Client where required. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents. Meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Check and screen all visitors and guests ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary. Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Correct reporting of any security/health and safety issues, incidents, and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel / residents whilst always recording the signing in and out of keys Responsibility for the site fire and emergency procedures policy If you are interested, please apply directly with your CV or give us a call on .
Apr 30, 2026
Seasonal
Temporary Head Concierge - City of London Monday - Friday 08:30-17:30 We are currently looking for a head concierge to join us in 5 high end residential building. You will have the luxury of working with one of the largest, award winning property management companies in the city of London. Our client offers shift flexibility, opportunities to go permanent and training! A Day Concierge's role entails; Ensuring the provision of excellent concierge services To assume overall responsibility for the smooth running of the building in all respects and to supervise staff. Reporting back to Residents, Managing Agent, or Client where required. To ensure that sufficient cover for both cleaning and porterage or services is provided at all times, using contract staff as necessary. To maintain an effective managerial relationship with staff, ensuring that they remain highly motivated and that their work continues to reach required standard. A staffing report is to be produced monthly. To ensure that all staff are familiar with the reporting and logging procedures at the building and that they follow the procedures in the building manual when recording and reporting incidents/accidents. Meet and greet the residents, answer enquiries by telephone or callers to the desk. Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Check and screen all visitors and guests ensuring they have permission to be present in the building. Report any suspicious/unusual behaviour, calling the police if necessary. Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Correct reporting of any security/health and safety issues, incidents, and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel / residents whilst always recording the signing in and out of keys Responsibility for the site fire and emergency procedures policy If you are interested, please apply directly with your CV or give us a call on .
Day Concierge 4 on 4 off rota, 7am till 7pm Chelsea SW10 28k per annum Luxury residential development in Chelsea requires an experienced Day Concierge to be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and be the main point of contact for all queries. As a Day Concierge your day-to-day duties may also involve operation of the concierge desk with emphasis on the monitoring of onsite security at all times, ensuring that all guests are announced to residents before being granted access to the development. Duties will include providing a 5-Star customer service to all guests, being the first point of contact for all guests, such as contractors and sub-contractors, reporting any issues to the Property Manager, ensuring the safety and security of the building, and conducting regular site inspections. The Day Concierge should have previous experience of delivering excellent customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Apr 30, 2026
Full time
Day Concierge 4 on 4 off rota, 7am till 7pm Chelsea SW10 28k per annum Luxury residential development in Chelsea requires an experienced Day Concierge to be responsible for the delivery of the highest levels of customer service to all residents and guests at the development and be the main point of contact for all queries. As a Day Concierge your day-to-day duties may also involve operation of the concierge desk with emphasis on the monitoring of onsite security at all times, ensuring that all guests are announced to residents before being granted access to the development. Duties will include providing a 5-Star customer service to all guests, being the first point of contact for all guests, such as contractors and sub-contractors, reporting any issues to the Property Manager, ensuring the safety and security of the building, and conducting regular site inspections. The Day Concierge should have previous experience of delivering excellent customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
MRD Recruitment is currently recruiting a Transport Manager to join one of our clients based in Renfrew. About the Company Our client is a well-established and rapidly growing food wholesaler supplying a diverse range of fresh, chilled, and ambient products to hospitality, retail, and catering customers. With a strong reputation for reliability and quality, they are seeking an experienced Transport Manager to lead and optimise their distribution operations. Role Overview The Transport Manager will be responsible for overseeing the daily transport operations, ensuring efficient, compliant, and cost-effective delivery of goods. This role is critical in maintaining high service levels while managing fleet performance, driver teams, and regulatory compliance within a fast-paced food distribution environment. Key Responsibilities Oversee and manage the end-to-end transport operation, including route planning, scheduling, and dispatch Ensure timely and accurate delivery of goods, meeting customer service and SLA requirements Lead, manage, and develop a team of drivers and transport staff Ensure full compliance with all transport legislation, including vehicle maintenance, driver hours, and tachograph regulations Monitor fleet performance, utilisation, and costs, identifying opportunities for improvement Implement and maintain health & safety standards across all transport activities Manage transport budgets, fuel usage, and operational costs Liaise with warehouse and operations teams to ensure seamless coordination Handle any delivery issues, customer complaints, or service disruptions effectively Maintain accurate records and reporting on KPIs such as delivery performance, cost per drop, and driver efficiency Key Requirements Proven experience in a Transport Manager or similar logistics leadership role, ideally within food distribution or FMCG Strong knowledge of UK transport regulations, compliance, and fleet management CPC (Certificate of Professional Competence) qualification - essential Experience managing multi-drop delivery operations Strong leadership and people management skills Excellent organisational and problem-solving abilities Ability to work in a fast-paced, time-critical environment Proficiency in transport management systems (TMS) and Microsoft Office Desirable Experience working with temperature-controlled logistics (chilled/frozen goods) Knowledge of route optimisation software Continuous improvement or lean experience Key Competencies Leadership and team development Attention to detail and compliance focus Commercial awareness Strong communication skills Ability to manage pressure and meet deadlines
Apr 30, 2026
Full time
MRD Recruitment is currently recruiting a Transport Manager to join one of our clients based in Renfrew. About the Company Our client is a well-established and rapidly growing food wholesaler supplying a diverse range of fresh, chilled, and ambient products to hospitality, retail, and catering customers. With a strong reputation for reliability and quality, they are seeking an experienced Transport Manager to lead and optimise their distribution operations. Role Overview The Transport Manager will be responsible for overseeing the daily transport operations, ensuring efficient, compliant, and cost-effective delivery of goods. This role is critical in maintaining high service levels while managing fleet performance, driver teams, and regulatory compliance within a fast-paced food distribution environment. Key Responsibilities Oversee and manage the end-to-end transport operation, including route planning, scheduling, and dispatch Ensure timely and accurate delivery of goods, meeting customer service and SLA requirements Lead, manage, and develop a team of drivers and transport staff Ensure full compliance with all transport legislation, including vehicle maintenance, driver hours, and tachograph regulations Monitor fleet performance, utilisation, and costs, identifying opportunities for improvement Implement and maintain health & safety standards across all transport activities Manage transport budgets, fuel usage, and operational costs Liaise with warehouse and operations teams to ensure seamless coordination Handle any delivery issues, customer complaints, or service disruptions effectively Maintain accurate records and reporting on KPIs such as delivery performance, cost per drop, and driver efficiency Key Requirements Proven experience in a Transport Manager or similar logistics leadership role, ideally within food distribution or FMCG Strong knowledge of UK transport regulations, compliance, and fleet management CPC (Certificate of Professional Competence) qualification - essential Experience managing multi-drop delivery operations Strong leadership and people management skills Excellent organisational and problem-solving abilities Ability to work in a fast-paced, time-critical environment Proficiency in transport management systems (TMS) and Microsoft Office Desirable Experience working with temperature-controlled logistics (chilled/frozen goods) Knowledge of route optimisation software Continuous improvement or lean experience Key Competencies Leadership and team development Attention to detail and compliance focus Commercial awareness Strong communication skills Ability to manage pressure and meet deadlines
Description: Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at Job Purpose: As Event Sales Manager (Food & Beverage) act as the main point of contact all matters relating to event hospitality, retail offerings, and exhibitor stand catering, blending sales generation with relationship management to drive revenue. Key responsibilities: Manage a portfolio of event organisers, fostering long-term partnerships while identifying upselling opportunities, and solving food & beverage issues to ensure retention and growth. Ensure that event organisers comply with the terms of their contract and that venue licensing conditions are met. Create bespoke, high-end food and beverage proposals that reflect current market trends, seasonality, and profitability. Proactively sell "stand catering" packages to individual exhibiting companies. Partner with event organisers to design the retail "food court" strategy, ensuring the food & beverage offering aligns with the event's demographic. Work with the floor-planning team to position food & beverage outlets in "high-footfall" zones to maximise impulse purchases and reduce queuing. Host product tastings and perform product demonstrations to encourage upselling and cross-selling Actively support Olympia's sustainability programme, 'The Grand Plan'. Be the bridge between the venue sales teams and operational teams ensuring a smooth handover from and to each team. Gather information and communicate it to other departments within the organisation through briefing meetings, de-briefing meetings, general correspondence and the event requirements document. Create detailed function sheets within the event management system to ensure high standards of food service and operational excellence for all visitors, exhibitors and event organisers. Forecast sales revenue, issue invoices and secure payment for all bookings. Support other team members on events as required. Person specification Skills, experience and behaviours Event management experience, or a degree (or equivalent) in Event Management Exhibition industry knowledge and experience desirable Understanding of and empathy with the needs of event organisers Administrative accuracy and attention to detail Computer literacy Communication skills Organised with good time management Presentation skills Ability to work under pressure Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events' sustainability programme - the 'Grand Plan'. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.
Apr 30, 2026
Full time
Description: Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at Job Purpose: As Event Sales Manager (Food & Beverage) act as the main point of contact all matters relating to event hospitality, retail offerings, and exhibitor stand catering, blending sales generation with relationship management to drive revenue. Key responsibilities: Manage a portfolio of event organisers, fostering long-term partnerships while identifying upselling opportunities, and solving food & beverage issues to ensure retention and growth. Ensure that event organisers comply with the terms of their contract and that venue licensing conditions are met. Create bespoke, high-end food and beverage proposals that reflect current market trends, seasonality, and profitability. Proactively sell "stand catering" packages to individual exhibiting companies. Partner with event organisers to design the retail "food court" strategy, ensuring the food & beverage offering aligns with the event's demographic. Work with the floor-planning team to position food & beverage outlets in "high-footfall" zones to maximise impulse purchases and reduce queuing. Host product tastings and perform product demonstrations to encourage upselling and cross-selling Actively support Olympia's sustainability programme, 'The Grand Plan'. Be the bridge between the venue sales teams and operational teams ensuring a smooth handover from and to each team. Gather information and communicate it to other departments within the organisation through briefing meetings, de-briefing meetings, general correspondence and the event requirements document. Create detailed function sheets within the event management system to ensure high standards of food service and operational excellence for all visitors, exhibitors and event organisers. Forecast sales revenue, issue invoices and secure payment for all bookings. Support other team members on events as required. Person specification Skills, experience and behaviours Event management experience, or a degree (or equivalent) in Event Management Exhibition industry knowledge and experience desirable Understanding of and empathy with the needs of event organisers Administrative accuracy and attention to detail Computer literacy Communication skills Organised with good time management Presentation skills Ability to work under pressure Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events' sustainability programme - the 'Grand Plan'. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.
£43,180 - £50,444 assuming good attendance and up to 3 sleep ins per month Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our team leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in You'll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a team leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Registered and Deputy Managers. We're looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you'll also be able to provide the leadership that inspires your colleagues. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £35,400 - £42,664 Bonuses: In addition to your base salary you'll do up to 3 sleep ins per months, these are paid at £80 per sleep (approx. £2,880 per year) and Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,500 Responsibility Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group - plus you could join our 'Aspire' future managers programme Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don't need experience, but there are a few things we'll be looking for from you: A 'can do' attitude - a team player who rolls up their sleeves to help others We genuinely care about our young people (and each other) so honesty and empathy is a must The resilience to be able to deal with challenging situations A full UK driving licence which you've held for at least 12 months This role requires you to have the Level 3 Children's Residential Care qualification You'll start life as a Team Leader by joining our 'Care Academy' - 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people. Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Apr 30, 2026
Full time
£43,180 - £50,444 assuming good attendance and up to 3 sleep ins per month Those huge small victories Working in our Children's Homes means being a part of a young person's day to day life. This means being there for the highest highs and lowest lows. Our team leaders enable our young people to get their childhood back and create pathways to become well rounded adults - an incredibly rewarding role to have. There will be challenges along the way but there will also be the smallest moments which feel like a huge small victory! Our homes accommodate young people with social, emotional and mental health needs, and our aim is to create the best possible outcome for the young people in our care. Our team leaders are fulfilled by the idea of affecting even the smallest positive changes in our young people, so we celebrate the little things. Get out what you put in You'll be a part of taking care of our young people day to day, making sure things run smoothly and creating lasting memories. As a team leader you will also make sure that the staff team are supported and the home is operating at our high standards, prepared to step up to deputise for the Registered and Deputy Managers. We're looking for someone able to relate to and build relationships with our young people. Compassionate, emotionally resilient, and supportive, you'll also be able to provide the leadership that inspires your colleagues. What we do for you We know you're going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you'll get to make a genuine difference to the lives of our young people - plus you'll get: Salary: Base salary of £35,400 - £42,664 Bonuses: In addition to your base salary you'll do up to 3 sleep ins per months, these are paid at £80 per sleep (approx. £2,880 per year) and Attendance allowance up to £1,400 per year, £2,000 Regional Allowance, £1,500 Responsibility Allowance, £1,000 Welcome Bonus - on successful completion of probation & £1,000 Loyalty Bonus (after 12 months of employment) Training: A full 4-week induction on our Care Academy Holiday: You'll work hard at WG, so you'll be rewarded with 7 weeks' holiday Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group - plus you could join our 'Aspire' future managers programme Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance - check out our benefits here Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts Meals provided while you're at work Beautiful working environments with the very best facilities - check out our homes here A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Here at Witherslack Group, we celebrate everyone's differences as that's what makes us the best at what we do. Our young people come from all walks of life, diverse backgrounds and with different needs - and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You don't need experience, but there are a few things we'll be looking for from you: A 'can do' attitude - a team player who rolls up their sleeves to help others We genuinely care about our young people (and each other) so honesty and empathy is a must The resilience to be able to deal with challenging situations A full UK driving licence which you've held for at least 12 months This role requires you to have the Level 3 Children's Residential Care qualification You'll start life as a Team Leader by joining our 'Care Academy' - 4 weeks of off the job training with experienced WG professionals to help you feel confident and ready to support our young people. Join the UK's best special education and care provider At Witherslack Group, inclusion is part of who we are. We're committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we'll be there every step of the way. By building a diverse and inclusive team, we're better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description and person specification, please click here To view our ex-offenders policy please click here . Children's Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH
Job title: HEAD OF MARKETING SLT level: with ambition for Exec team Reporting to : COO Line manages: Social media manager and any adjacent agencies or external partners - web, design, digital etc. Location: Dalston Office, but expected to be present at all sites regularly Contract: Full Time Salary: £55k+ Who we are? The Dusty Knuckle Bakery is a purpose-driven business operating a wholesale bakery and busy cafés across North and East London. Founded in 2014, The Dusty Knuckle began by baking a handful of loaves from a shipping container in a Dalston car park. It has since grown into a permanent café and wholesale bakery supplying some of London's best food businesses, alongside a milk float, a permanent van in Highbury Fields, and a café-pizza restaurant in Haringey. Awarded Time Out's Best Bakery in London and a King's Enterprise Award in 2025, The Dusty Knuckle is about more than great food. We train young people with offending histories, or those at risk of crime, into confident, responsible professionals. Every role at TDK supports this mission. We are committed to making exceptional food using the finest ingredients, with everything produced in-house wherever possible. Why work for us? Part-bakery, part-cafe, part training-program, The Dusty Knuckle is a truly unique workplace. Join our team, and you will: be part of an expert crew with a detailed understanding of baking, cooking, hospitality and coffee have opportunities for career progression in a diverse and growing organisation with ambitions be given paid training opportunities Enjoy our staff perks; At TDK, we offer: Paid training days Additional day's holiday for every year worked Regular inhouse massages for staff Enhanced maternity and paternity Free staff food, coffee, bread and pastries every day Cycle to Work and Employee Tech Scheme Employee support and specialist third party wellbeing service Regular appraisals to develop person-specific career goals Free use of our Campervan (if over 25 and a clean UK license) Better gym membership discount Role purpose As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. You'll co-design and implement the brand pack used throughout the business, owning the marketing strategy to drive customer demand and grow audience, bringing market insights into everything from new product development (NPD) efforts through to impactful events. Your role will encompass the entire customer journey: whether a visit to our cafes or a digital interaction - you will ensure all touchpoints align with our overarching brand vision, ensuring we keep customers at the very heart of our decision making and ensuring high brand standards across all our key touchpoints. Why apply for this role? Join The Dusty Knuckle as the Head of Marketing to drive consistency and excellence in our branding and marketing efforts. This role is centred on understanding the market and the customer - spotting trends and opportunities and seamlessly communicating to the world using consistent brand language that you will need to speak fluently. We are looking for someone who cherishes implementation and thrives on operational collaboration that turns innovative ideas into proactive plans/campaigns that drive sales . If you are passionate about creating meaningful connections and making a real impact, this is the perfect opportunity to lead within a socially driven organisation. This role would suit a highly competent marketeer with strong leadership attributes and a solid background in brand thinking, trend analysis and creative execution, who is passionate about driving customer-centric strategies in a socially responsible environment. Key Responsibilities: 1. Brand Development & Positioning: Help to shape and lead on executing The Dusty Knuckle's brand identity (spanning both commercial and social impact) to reflect our core values while appealing to a diverse audience. Responsibilities: Deliver a compelling brand story that resonates across all channels and audiences. Manage and lead the social media team and any external agents to ensure consistent messaging / aesthetics and engagement that aligns with the brand voice. Ensure consistency in tone, messaging, and visual identity across all channels, adapting to customer feedback and market trends. 2. Integrated Marketing Strategy: Lead the marketing calendar one year ahead and drive demand generation initiatives that enhance brand visibility and customer engagement across key opportunity trade areas (gifts, seasonal etc.). Responsibilities: Develop and execute all marketing for the company, from our usual product launches to seasonal campaigns Collaborate cross-functionally to align marketing efforts with retail operations and maximize key trading opportunities whilst aligning demand with operational capacity Bring market insight to all NPD: support the commercialization of new products through clear positioning, launch planning, operational synchronicity and performance analysis Take overall ownership for the sales impact of our marketing efforts Identify and pursue strategic collaborations and events that align with our brand and resonate with our audience 3. Customer Experience & Engagement: Ensure that the brand experience is consistently delivered across all customer touchpoints, both in person and online. Responsibilities: Design, own and implement visual merchandising and customer interactions, ensuring they maximise sales and reflect brand values. Design and implement packaging, gift presentation, and promotional materials to enhance the customer journey. Manage website performance and digital sales channels to support overall business objectives. Drive engagement through effective online marketing strategies and social media presence, aligning efforts with operations in order to convert sales - for instance click and collect, QR ordering and other customer sales strategies Deploy external agencies as necessary to maximize any digital sales, removing friction from online purchase moments 4. Data-Driven Insights, Trend analysis: Use analytics & trend analysis to inform marketing strategies and assess performance against business objectives, compiling regular reports to exec team. Responsibilities: Analyse sales data and customer feedback to refine product offerings and marketing tactics. Present actionable insights to the COO to ensure alignment with customer expectations and market trends. You must be: Analytical Thinker: Proficient in using metrics and data to drive decisions and measure outcomes. Creative Communicator: Exceptionally skilled in writing to create engaging and impactful content. Organised and Proactive: Strong project management abilities with a collaborative mindset; well organised and personable. Passionate About Food: A genuine enthusiasm for the food and hospitality industry. Socially Conscious: Engaged with societal issues and understanding their intersection with marketing; opinionated and informed. Experienced in Growth Environments: A track record of success in dynamic, fast-paced settings, ideally within a growing business. Self-Starter: Capable of working independently while knowing when to collaborate and ask for help. Culturally Savvy: Experienced in multicultural marketing and understanding diverse audiences. Discerning Palate: A keen eye for food quality and presentation, with a genuine appreciation for culinary excellence. Positive Energy: Brings enthusiasm and positivity to the team environment Instructions for application: To apply for this position please email your CV via the button below, alongside a cover letter explaining why you would like to move on from your current role and why, based on the skills required for the role, you are a good fit for this role at The Dusty Knuckle. Please make sure you put the Subject of email application 'HEAD OF MARKETING' Deadline for applications 11th May.
Apr 30, 2026
Full time
Job title: HEAD OF MARKETING SLT level: with ambition for Exec team Reporting to : COO Line manages: Social media manager and any adjacent agencies or external partners - web, design, digital etc. Location: Dalston Office, but expected to be present at all sites regularly Contract: Full Time Salary: £55k+ Who we are? The Dusty Knuckle Bakery is a purpose-driven business operating a wholesale bakery and busy cafés across North and East London. Founded in 2014, The Dusty Knuckle began by baking a handful of loaves from a shipping container in a Dalston car park. It has since grown into a permanent café and wholesale bakery supplying some of London's best food businesses, alongside a milk float, a permanent van in Highbury Fields, and a café-pizza restaurant in Haringey. Awarded Time Out's Best Bakery in London and a King's Enterprise Award in 2025, The Dusty Knuckle is about more than great food. We train young people with offending histories, or those at risk of crime, into confident, responsible professionals. Every role at TDK supports this mission. We are committed to making exceptional food using the finest ingredients, with everything produced in-house wherever possible. Why work for us? Part-bakery, part-cafe, part training-program, The Dusty Knuckle is a truly unique workplace. Join our team, and you will: be part of an expert crew with a detailed understanding of baking, cooking, hospitality and coffee have opportunities for career progression in a diverse and growing organisation with ambitions be given paid training opportunities Enjoy our staff perks; At TDK, we offer: Paid training days Additional day's holiday for every year worked Regular inhouse massages for staff Enhanced maternity and paternity Free staff food, coffee, bread and pastries every day Cycle to Work and Employee Tech Scheme Employee support and specialist third party wellbeing service Regular appraisals to develop person-specific career goals Free use of our Campervan (if over 25 and a clean UK license) Better gym membership discount Role purpose As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. You'll co-design and implement the brand pack used throughout the business, owning the marketing strategy to drive customer demand and grow audience, bringing market insights into everything from new product development (NPD) efforts through to impactful events. Your role will encompass the entire customer journey: whether a visit to our cafes or a digital interaction - you will ensure all touchpoints align with our overarching brand vision, ensuring we keep customers at the very heart of our decision making and ensuring high brand standards across all our key touchpoints. Why apply for this role? Join The Dusty Knuckle as the Head of Marketing to drive consistency and excellence in our branding and marketing efforts. This role is centred on understanding the market and the customer - spotting trends and opportunities and seamlessly communicating to the world using consistent brand language that you will need to speak fluently. We are looking for someone who cherishes implementation and thrives on operational collaboration that turns innovative ideas into proactive plans/campaigns that drive sales . If you are passionate about creating meaningful connections and making a real impact, this is the perfect opportunity to lead within a socially driven organisation. This role would suit a highly competent marketeer with strong leadership attributes and a solid background in brand thinking, trend analysis and creative execution, who is passionate about driving customer-centric strategies in a socially responsible environment. Key Responsibilities: 1. Brand Development & Positioning: Help to shape and lead on executing The Dusty Knuckle's brand identity (spanning both commercial and social impact) to reflect our core values while appealing to a diverse audience. Responsibilities: Deliver a compelling brand story that resonates across all channels and audiences. Manage and lead the social media team and any external agents to ensure consistent messaging / aesthetics and engagement that aligns with the brand voice. Ensure consistency in tone, messaging, and visual identity across all channels, adapting to customer feedback and market trends. 2. Integrated Marketing Strategy: Lead the marketing calendar one year ahead and drive demand generation initiatives that enhance brand visibility and customer engagement across key opportunity trade areas (gifts, seasonal etc.). Responsibilities: Develop and execute all marketing for the company, from our usual product launches to seasonal campaigns Collaborate cross-functionally to align marketing efforts with retail operations and maximize key trading opportunities whilst aligning demand with operational capacity Bring market insight to all NPD: support the commercialization of new products through clear positioning, launch planning, operational synchronicity and performance analysis Take overall ownership for the sales impact of our marketing efforts Identify and pursue strategic collaborations and events that align with our brand and resonate with our audience 3. Customer Experience & Engagement: Ensure that the brand experience is consistently delivered across all customer touchpoints, both in person and online. Responsibilities: Design, own and implement visual merchandising and customer interactions, ensuring they maximise sales and reflect brand values. Design and implement packaging, gift presentation, and promotional materials to enhance the customer journey. Manage website performance and digital sales channels to support overall business objectives. Drive engagement through effective online marketing strategies and social media presence, aligning efforts with operations in order to convert sales - for instance click and collect, QR ordering and other customer sales strategies Deploy external agencies as necessary to maximize any digital sales, removing friction from online purchase moments 4. Data-Driven Insights, Trend analysis: Use analytics & trend analysis to inform marketing strategies and assess performance against business objectives, compiling regular reports to exec team. Responsibilities: Analyse sales data and customer feedback to refine product offerings and marketing tactics. Present actionable insights to the COO to ensure alignment with customer expectations and market trends. You must be: Analytical Thinker: Proficient in using metrics and data to drive decisions and measure outcomes. Creative Communicator: Exceptionally skilled in writing to create engaging and impactful content. Organised and Proactive: Strong project management abilities with a collaborative mindset; well organised and personable. Passionate About Food: A genuine enthusiasm for the food and hospitality industry. Socially Conscious: Engaged with societal issues and understanding their intersection with marketing; opinionated and informed. Experienced in Growth Environments: A track record of success in dynamic, fast-paced settings, ideally within a growing business. Self-Starter: Capable of working independently while knowing when to collaborate and ask for help. Culturally Savvy: Experienced in multicultural marketing and understanding diverse audiences. Discerning Palate: A keen eye for food quality and presentation, with a genuine appreciation for culinary excellence. Positive Energy: Brings enthusiasm and positivity to the team environment Instructions for application: To apply for this position please email your CV via the button below, alongside a cover letter explaining why you would like to move on from your current role and why, based on the skills required for the role, you are a good fit for this role at The Dusty Knuckle. Please make sure you put the Subject of email application 'HEAD OF MARKETING' Deadline for applications 11th May.
based OX29 Pay: Up to £42,000 per year + Live in (4 miles off site) + Private healthcare + TRONC (circa 8K per year) Head Chef - Live in Job description: As Head Chef, you will report into the Operations Manager of an evolving and ambitious venture looking to grow throughout the Cotswolds, neighbouring counties and London. We are looking for an experienced, ambitious and enthusiastic Head Chef with exceptionally high standards and a true passion for great food and people to lead our fantastic pub kitchen! Leading from the front running all the back of house operations, delivering a consistent high food quality with exceptionally high standards. You will work alongside the General manager in the organising, growing and day-to-day operations of your kitchen, having a real say in the food of which you serve; that maybe on the next menu or on your daily specials board. Only using the best suppliers in a well-equipped pub all alongside a real work life balance.You should set the tone of the business and lead by example by driving guest service excellence & creating a positive experience for all your guests and team alike. Everyone in the team will look to you for inspiration & leadership. This role is ideal for an ambitious chef looking for a career within the group with a real opportunity for career progression. What We Offer: Salary up to £45,000 (based on experience) + TRONC (circa 6K) Private healthcare Free meals on shifts 25% discount across all our pubs when off duty Discounted team room rates at our pubs with rooms Great opportunity for training and development Employment Assistant program supporting mental health and well-being. Medicash - health care program offering paid health care & assistance Refer a friend reward scheme About the role: Leading from the front & working side by side with team members to achieve the goals set for your pub is critical to this role. You must bring your team with you & be a leader they look up to Oversee the day to day operations of the kitchen, working closely with the General manager to create an epic dining experience which is in keeping with our guests feedback Ensure that your team is produce and that all kitchen shifts run smoothly, you will have to think on your feet when problems arise and come up with innovative solutions that minimize the impact on your team and guests alike Recruit, develop, promote & retain your team Take ownership of issues & manage them to a successful resolution Create business plans with your General Manager to support your pubs financial targets Monitor and manage stock both front & back of house Full accountability of the pubs P&L Build a strong relationship with our nominated suppliers both FOH & BOH Qualifications and Key Attributes: Working proficiency in English is essential Previous experience in a General Manager role Positive, can-do mentality Does this sound like you? If so, apply here! We are looking forward to hearing from you!
Apr 30, 2026
Contractor
based OX29 Pay: Up to £42,000 per year + Live in (4 miles off site) + Private healthcare + TRONC (circa 8K per year) Head Chef - Live in Job description: As Head Chef, you will report into the Operations Manager of an evolving and ambitious venture looking to grow throughout the Cotswolds, neighbouring counties and London. We are looking for an experienced, ambitious and enthusiastic Head Chef with exceptionally high standards and a true passion for great food and people to lead our fantastic pub kitchen! Leading from the front running all the back of house operations, delivering a consistent high food quality with exceptionally high standards. You will work alongside the General manager in the organising, growing and day-to-day operations of your kitchen, having a real say in the food of which you serve; that maybe on the next menu or on your daily specials board. Only using the best suppliers in a well-equipped pub all alongside a real work life balance.You should set the tone of the business and lead by example by driving guest service excellence & creating a positive experience for all your guests and team alike. Everyone in the team will look to you for inspiration & leadership. This role is ideal for an ambitious chef looking for a career within the group with a real opportunity for career progression. What We Offer: Salary up to £45,000 (based on experience) + TRONC (circa 6K) Private healthcare Free meals on shifts 25% discount across all our pubs when off duty Discounted team room rates at our pubs with rooms Great opportunity for training and development Employment Assistant program supporting mental health and well-being. Medicash - health care program offering paid health care & assistance Refer a friend reward scheme About the role: Leading from the front & working side by side with team members to achieve the goals set for your pub is critical to this role. You must bring your team with you & be a leader they look up to Oversee the day to day operations of the kitchen, working closely with the General manager to create an epic dining experience which is in keeping with our guests feedback Ensure that your team is produce and that all kitchen shifts run smoothly, you will have to think on your feet when problems arise and come up with innovative solutions that minimize the impact on your team and guests alike Recruit, develop, promote & retain your team Take ownership of issues & manage them to a successful resolution Create business plans with your General Manager to support your pubs financial targets Monitor and manage stock both front & back of house Full accountability of the pubs P&L Build a strong relationship with our nominated suppliers both FOH & BOH Qualifications and Key Attributes: Working proficiency in English is essential Previous experience in a General Manager role Positive, can-do mentality Does this sound like you? If so, apply here! We are looking forward to hearing from you!
Hospitality Supervisor £16.49 per hour - plus company benefits Full Time Hours A Top 20 Care Home group 2025! Awarded One Of The UK s Best Companies To Work For Please note - We are unable to offer sponsorship for this position Emerson Park is a luxurious Care Village situated in Hextable, near Swanley. This stunning care village comprises 47 independent living apartments as well as an 85 bedded nursing, residential and dementia care home. This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times to our residents and Apartment owners. Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members. You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation. The main responsibilities for this role are: 1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers 2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained 3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money 4. Monitor and support the dining areas at meal times ensuring that the highest standards are met 5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home 6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times Flexibility of working hours are required as you may be covering some weekend and evening events.
Apr 30, 2026
Full time
Hospitality Supervisor £16.49 per hour - plus company benefits Full Time Hours A Top 20 Care Home group 2025! Awarded One Of The UK s Best Companies To Work For Please note - We are unable to offer sponsorship for this position Emerson Park is a luxurious Care Village situated in Hextable, near Swanley. This stunning care village comprises 47 independent living apartments as well as an 85 bedded nursing, residential and dementia care home. This is an exciting full-time opportunity for an experienced and passionate Hospitality Supervisor. The role will be to ensure that high standards and high customer satisfaction are delivered at all times to our residents and Apartment owners. Our team member benefits include: Paid Breaks Uniforms Staff Meals Nest Pension Employee Assistance Programme Care Workers Charity Spice of Life Discount Retail Scheme Cycle Scheme Eye Care Refer a Friend Scheme Reward Vouchers Quarterly & Annual Company Recognition Awards The Hospitality Supervisor is the one to take charge in ensuring that operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Supervisor needs strong communication skills when dealing with team members, residents and family members. You will require a background in hotel or catering management, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation. The main responsibilities for this role are: 1. Monitor, control and manage the homes budgets, ensuring the departments use nominated suppliers 2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained 3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money 4. Monitor and support the dining areas at meal times ensuring that the highest standards are met 5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home 6. Ensure that the whole home team are appropriately trained and customer service standards are met at all times Flexibility of working hours are required as you may be covering some weekend and evening events.
A popular Italian restaurant chain in Alderley Edge seeks an Assistant General Manager to oversee daily operations and support the General Manager. The role includes managing team performance, ensuring customer satisfaction, and maintaining staff records. Candidates should have previous experience in a similar role, excellent communication skills, keen attention to detail, and the ability to manage multiple tasks. This position offers competitive pay and various colleague benefits to support personal and professional development.
Apr 30, 2026
Full time
A popular Italian restaurant chain in Alderley Edge seeks an Assistant General Manager to oversee daily operations and support the General Manager. The role includes managing team performance, ensuring customer satisfaction, and maintaining staff records. Candidates should have previous experience in a similar role, excellent communication skills, keen attention to detail, and the ability to manage multiple tasks. This position offers competitive pay and various colleague benefits to support personal and professional development.
Assistant Operations Manager, 5 Hotels, Scotland £45k Fantastic opportunity has arisen for a motivated and passionate Assistant Operations Manager to support this 5 luxury hotel group across all their properties. The hotel collection has properties mainly across the Highlands of Scotland with standards at 5 level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed in a hands on capacity. In this unique role, you will be: Working alongside Management in supporting/running of properties Covering long term absences as well as staff shortages Taking responsibilities for management of staff Involved in training and development Hands on in all areas including day to day operations Liaising with guests and ensuring guest satisfaction is more than exceeded As the collection is spread across a wide area, you must be prepared to stay away from home for more than a night - accommodation will be provided whilst on shift however you will need to have your own permanent base. It is also essential to have your own car to get to properties. What we are looking for: an enthusiastic Junior or Assistant Operations Manager or Hotel General Manager with a proven work history experience and working knowledge within a 5 or (minimum) 4 hotels attention to detail with exceptional customer service skills ability to resolve any issues in a logical and practical manner ability to work under pressure whilst remaining calm and reasonable hands on and able to jump in where needed flexible - happy to stay away from home for up to 4 nights a week own transport as most properties are located in the Highlands This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately. Please note, there is no sponsorship offered on this occasion
Apr 30, 2026
Full time
Assistant Operations Manager, 5 Hotels, Scotland £45k Fantastic opportunity has arisen for a motivated and passionate Assistant Operations Manager to support this 5 luxury hotel group across all their properties. The hotel collection has properties mainly across the Highlands of Scotland with standards at 5 level. With the growth of the collection, they are now looking for a strong and passionate Assistant Operations Manager to support the hotels where needed in a hands on capacity. In this unique role, you will be: Working alongside Management in supporting/running of properties Covering long term absences as well as staff shortages Taking responsibilities for management of staff Involved in training and development Hands on in all areas including day to day operations Liaising with guests and ensuring guest satisfaction is more than exceeded As the collection is spread across a wide area, you must be prepared to stay away from home for more than a night - accommodation will be provided whilst on shift however you will need to have your own permanent base. It is also essential to have your own car to get to properties. What we are looking for: an enthusiastic Junior or Assistant Operations Manager or Hotel General Manager with a proven work history experience and working knowledge within a 5 or (minimum) 4 hotels attention to detail with exceptional customer service skills ability to resolve any issues in a logical and practical manner ability to work under pressure whilst remaining calm and reasonable hands on and able to jump in where needed flexible - happy to stay away from home for up to 4 nights a week own transport as most properties are located in the Highlands This is a truly exceptional opportunity for an enthusiastic and dynamic Assistant Hotel Operations Manager. For more information, apply immediately. Please note, there is no sponsorship offered on this occasion
Heart of England Co-operative Society
Warwick, Warwickshire
Store Manager - Brand New Concept Store Opening (Food to Go & Retail) Location: Warwick Hours: 39 We're opening a brand-new concept store in the Warwick area this August, and we're looking for an experienced Store Manager to lead it from day one. This is a unique opportunity to launch and shape a new store format, combining a traditional convenience store with a fresh food-to-go offer, including a deli-style counter and in-store kitchen. Why this role is different: This isn't just another store - it's a new concept. You'll play a key role in building the team, setting the standards, and bringing the store to life for the local community. What you'll be doing: Leading the opening and ongoing success of a brand-new store Building, developing and inspiring a multi-skilled team Driving sales, profitability, and operational performance Overseeing the full food-to-go operation, including preparation and compliance Creating a standout customer experience from day one Managing labour, waste, and stock to deliver strong commercial results What we're looking for: Proven experience as a Store Manager in retail, food-to-go, or hospitality Strong leadership and team development skills Commercial awareness with experience managing budgets and KPIs Experience working in fast-paced environments A passion for customer service and food quality What you'll get in return: 30 days holiday, increasing with service Colleague discount across our stores Pension scheme with 3.3% employer contributions Access to colleague wellbeing support Opportunities for training, development and career progression The chance to lead and shape a brand-new store from the ground up This store is due to open in early August 2026. Successful candidates will be required to be available for training and induction during June and July 2026, supporting the store setup and launch. If you're ready to lead something new and make a real impact, we'd love to hear from you.
Apr 30, 2026
Full time
Store Manager - Brand New Concept Store Opening (Food to Go & Retail) Location: Warwick Hours: 39 We're opening a brand-new concept store in the Warwick area this August, and we're looking for an experienced Store Manager to lead it from day one. This is a unique opportunity to launch and shape a new store format, combining a traditional convenience store with a fresh food-to-go offer, including a deli-style counter and in-store kitchen. Why this role is different: This isn't just another store - it's a new concept. You'll play a key role in building the team, setting the standards, and bringing the store to life for the local community. What you'll be doing: Leading the opening and ongoing success of a brand-new store Building, developing and inspiring a multi-skilled team Driving sales, profitability, and operational performance Overseeing the full food-to-go operation, including preparation and compliance Creating a standout customer experience from day one Managing labour, waste, and stock to deliver strong commercial results What we're looking for: Proven experience as a Store Manager in retail, food-to-go, or hospitality Strong leadership and team development skills Commercial awareness with experience managing budgets and KPIs Experience working in fast-paced environments A passion for customer service and food quality What you'll get in return: 30 days holiday, increasing with service Colleague discount across our stores Pension scheme with 3.3% employer contributions Access to colleague wellbeing support Opportunities for training, development and career progression The chance to lead and shape a brand-new store from the ground up This store is due to open in early August 2026. Successful candidates will be required to be available for training and induction during June and July 2026, supporting the store setup and launch. If you're ready to lead something new and make a real impact, we'd love to hear from you.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Responsibilities Offer exceptional guest care at all times. Provide support to and supervise the team for an effective and efficient shift. Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department. Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement. Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service. Handle guest complaints with warmth and efficiency, prioritising guest satisfaction at all times. Collaborate with colleagues in all departments to elevate the overall guest experience consistently. Demonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishment. Ensure the department is consistently prepared for business operations. Promote communication and collaboration across all departments. Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management. Adhere to Company policies, procedures and relevant legislation at all times. Qualifications Genuine passion for delivering memorable moments to guests and leading the team on shift. Excellent leadership skills with a friendly, hands on approach and lead by example work style. Confident working within brand guidelines to deliver consistent results. Willing to find creative solutions, and offer advice and recommendations. Continually strive to attain new skills, ensuring best practice and service delivery. Positive approach to handling multiple challenging priorities and assignments. Measurable performance indicators - demonstrating the Company vision, mission and values when interacting with colleagues and guests, fulfilment of the job skills checklist, achieving agreed KPIs, customer satisfaction scores e.g. Training and Development regular review meetings with line manager. Ongoing learning: GROWonline, BELONG induction and development courses, Academy technical skills training, Mental Health First Aider training, Fire Marshal training, Manual Handling Trainer, "Come Join Us" Guest Care training. Opportunity to apply for internal development programmes, such as: "Insights" Development programme, The People Programme, Level 3 Apprenticeships in Team Leading. NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. Benefits Special rates on Leonardo Hotel rooms across the UK & Europe. Company wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops. Thank You Week: from ice cream trucks to yoga classes and lots in between. Ongoing job related training programmes with clear paths for progression. We are committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and wellbeing webinars all help your progress with us. With support on tap, top notch practical training and clear progression you'll be on track for a brilliant future in hospitality. Proud member of the Disability Confident employer scheme.
Apr 30, 2026
Full time
Responsibilities Offer exceptional guest care at all times. Provide support to and supervise the team for an effective and efficient shift. Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department. Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement. Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service. Handle guest complaints with warmth and efficiency, prioritising guest satisfaction at all times. Collaborate with colleagues in all departments to elevate the overall guest experience consistently. Demonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishment. Ensure the department is consistently prepared for business operations. Promote communication and collaboration across all departments. Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management. Adhere to Company policies, procedures and relevant legislation at all times. Qualifications Genuine passion for delivering memorable moments to guests and leading the team on shift. Excellent leadership skills with a friendly, hands on approach and lead by example work style. Confident working within brand guidelines to deliver consistent results. Willing to find creative solutions, and offer advice and recommendations. Continually strive to attain new skills, ensuring best practice and service delivery. Positive approach to handling multiple challenging priorities and assignments. Measurable performance indicators - demonstrating the Company vision, mission and values when interacting with colleagues and guests, fulfilment of the job skills checklist, achieving agreed KPIs, customer satisfaction scores e.g. Training and Development regular review meetings with line manager. Ongoing learning: GROWonline, BELONG induction and development courses, Academy technical skills training, Mental Health First Aider training, Fire Marshal training, Manual Handling Trainer, "Come Join Us" Guest Care training. Opportunity to apply for internal development programmes, such as: "Insights" Development programme, The People Programme, Level 3 Apprenticeships in Team Leading. NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. Benefits Special rates on Leonardo Hotel rooms across the UK & Europe. Company wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops. Thank You Week: from ice cream trucks to yoga classes and lots in between. Ongoing job related training programmes with clear paths for progression. We are committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and wellbeing webinars all help your progress with us. With support on tap, top notch practical training and clear progression you'll be on track for a brilliant future in hospitality. Proud member of the Disability Confident employer scheme.
