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transport manager
Delivery Manager - Fin Planning
FBI &TMT Harlow, Essex
Our client, a leading defence and aerospace company, is currently seeking a Delivery Manager - Fin Planning to join their team in Harlow, Essex. This fixed-term position offers a hybrid working environment and is integral to the transformation initiatives within the finance, defence, and security sectors. Key Responsibilities: Leading the full lifecycle of organisational transformation initiatives De click apply for full job details
May 02, 2026
Full time
Our client, a leading defence and aerospace company, is currently seeking a Delivery Manager - Fin Planning to join their team in Harlow, Essex. This fixed-term position offers a hybrid working environment and is integral to the transformation initiatives within the finance, defence, and security sectors. Key Responsibilities: Leading the full lifecycle of organisational transformation initiatives De click apply for full job details
Workforce World
Transport Manager
Workforce World Belvedere, Kent
Job Title: Transport Manager Location: London (Multiple Depots) Company: Workforce World Salary: Up to 55,000 Immediate Interviews Available About the Role: We are currently seeking an experienced Transport Manager to oversee 2 depots based in the London area. The successful candidate will be responsible for managing fleet operations, driver performance, compliance, and route planning, ensuring the smooth and efficient operation of our transport services. Key Responsibilities: Fleet Management: Oversee vehicle maintenance, inspections, and repairs to ensure road worthiness Monitor vehicle usage, fuel efficiency, and implement cost-saving measures Driver Management: Ensure driver qualifications and training records are up-to-date Monitor driver hours and compliance with working time regulations Address driver performance issues and concerns Compliance and Regulations: Ensure adherence to all transport laws, road safety, environmental, and customs regulations Maintain operator licenses and required documentation Stay updated on changes to legislation and industry best practices Route Planning and Optimisation: Plan efficient delivery routes to minimise costs and delivery times Coordinate with customers to meet delivery schedules Address disruptions to delivery schedules promptly Accident and Incident Management: Investigate road traffic accidents involving company vehicles Implement preventative measures to reduce future incidents Reporting and Analysis: Produce regular performance reports on fleet operations, costs, and compliance Identify areas for improvement and implement necessary changes Essential Qualifications: A valid Transport Manager Certificate of Professional Competence (CPC) In-depth knowledge of UK transport regulations and legislation Proven experience in fleet management and logistics Strong communication and interpersonal skills Ability to analyse data and make informed decisions Why Join Us? Up to 55,000 salary Immediate interviews available Competitive salary and benefits Opportunity to work with a dynamic and supportive team Make a significant impact in the efficient operation of our transport network If you are a motivated and experienced Transport Manager looking for a new challenge, we would love to hear from you. Apply today!
May 02, 2026
Full time
Job Title: Transport Manager Location: London (Multiple Depots) Company: Workforce World Salary: Up to 55,000 Immediate Interviews Available About the Role: We are currently seeking an experienced Transport Manager to oversee 2 depots based in the London area. The successful candidate will be responsible for managing fleet operations, driver performance, compliance, and route planning, ensuring the smooth and efficient operation of our transport services. Key Responsibilities: Fleet Management: Oversee vehicle maintenance, inspections, and repairs to ensure road worthiness Monitor vehicle usage, fuel efficiency, and implement cost-saving measures Driver Management: Ensure driver qualifications and training records are up-to-date Monitor driver hours and compliance with working time regulations Address driver performance issues and concerns Compliance and Regulations: Ensure adherence to all transport laws, road safety, environmental, and customs regulations Maintain operator licenses and required documentation Stay updated on changes to legislation and industry best practices Route Planning and Optimisation: Plan efficient delivery routes to minimise costs and delivery times Coordinate with customers to meet delivery schedules Address disruptions to delivery schedules promptly Accident and Incident Management: Investigate road traffic accidents involving company vehicles Implement preventative measures to reduce future incidents Reporting and Analysis: Produce regular performance reports on fleet operations, costs, and compliance Identify areas for improvement and implement necessary changes Essential Qualifications: A valid Transport Manager Certificate of Professional Competence (CPC) In-depth knowledge of UK transport regulations and legislation Proven experience in fleet management and logistics Strong communication and interpersonal skills Ability to analyse data and make informed decisions Why Join Us? Up to 55,000 salary Immediate interviews available Competitive salary and benefits Opportunity to work with a dynamic and supportive team Make a significant impact in the efficient operation of our transport network If you are a motivated and experienced Transport Manager looking for a new challenge, we would love to hear from you. Apply today!
Johnson Controls
Field Delivery Manager
Johnson Controls Glasgow, Lanarkshire
Were looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you! What youll do: Lead, coach and manage a team of field engineers across multiple site click apply for full job details
May 02, 2026
Full time
Were looking for a Field Delivery Manager to lead a team of engineers delivering exceptional service to customers with a particular focus on one key client, making up around 60% of the role. If you thrive on leading teams, driving performance, and ensuring safe, efficient service delivery, we want to hear from you! What youll do: Lead, coach and manage a team of field engineers across multiple site click apply for full job details
Sir Robert McAlpine
Package Engineer
Sir Robert McAlpine Bridgend, Mid Glamorgan
SRM are preparing for the commencement of a major programme of construction works in Port Talbot, South Wales. The works to be undertaken will involve heavy construction/ civil engineering works across a variety of industrial work fronts over the next 3 to 4 years, commencing initially with a series of enabling works ahead of the main programme of works commencing Q3: 2025. If you are an Engineer with setting out experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m. Why join us? In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been down to our people - we're a family-owned business with a culture that brings out the best in individuals and teams. Right now, we're excited about continuing our legacy. This is where to achieve more from your career, by proudly building Britain's future heritage with us. Th e Package Engineer role A member of the project team, reporting to the Chief Engineer, you will be responsible for overseeing the design, coordination and management of a number of sub-contractor employed in a variety of trades within the respective area of works. The role requires a high level of interfacing between internal departments and external agencies, such as Architects, Engineers, Construction Workers, Sub-contractors, Client agents, Clerk of Works and Site Staff. Coordination and management of sub-contractors. Ensure SRM obligations to sub-contractor are understood and discharged. You'll also organise and conduct regular site progress meetings with sub-contractors to monitor progress, quality and safety, ensuring the Chief Engineer and Project Manager/Project Director are updated on all issues Your profile Key Packages / Areas of focus will be setting out Ideally you will; be degree in civil engineering, construction management or related field have the ability to prepare a 3 week look-ahead programme with assistance of project planner have proven working experience in package management have experience as a Temporary Works Coordinator would be an advantage be knowledgeable of building products, construction details and relevant rules, regulations and quality standards have or be working towards a construction industry related Professional membership (e.g ICE, CIOB, RICS, ICE, CIBSE, IStructE, etc) Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team
May 02, 2026
Full time
SRM are preparing for the commencement of a major programme of construction works in Port Talbot, South Wales. The works to be undertaken will involve heavy construction/ civil engineering works across a variety of industrial work fronts over the next 3 to 4 years, commencing initially with a series of enabling works ahead of the main programme of works commencing Q3: 2025. If you are an Engineer with setting out experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m. Why join us? In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been down to our people - we're a family-owned business with a culture that brings out the best in individuals and teams. Right now, we're excited about continuing our legacy. This is where to achieve more from your career, by proudly building Britain's future heritage with us. Th e Package Engineer role A member of the project team, reporting to the Chief Engineer, you will be responsible for overseeing the design, coordination and management of a number of sub-contractor employed in a variety of trades within the respective area of works. The role requires a high level of interfacing between internal departments and external agencies, such as Architects, Engineers, Construction Workers, Sub-contractors, Client agents, Clerk of Works and Site Staff. Coordination and management of sub-contractors. Ensure SRM obligations to sub-contractor are understood and discharged. You'll also organise and conduct regular site progress meetings with sub-contractors to monitor progress, quality and safety, ensuring the Chief Engineer and Project Manager/Project Director are updated on all issues Your profile Key Packages / Areas of focus will be setting out Ideally you will; be degree in civil engineering, construction management or related field have the ability to prepare a 3 week look-ahead programme with assistance of project planner have proven working experience in package management have experience as a Temporary Works Coordinator would be an advantage be knowledgeable of building products, construction details and relevant rules, regulations and quality standards have or be working towards a construction industry related Professional membership (e.g ICE, CIOB, RICS, ICE, CIBSE, IStructE, etc) Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team
Supply Chain Manager
Manpower Group (UK) Farnborough, Hampshire
Role: Supply Chain Manager(SC cleared) Location: Farnborough(Hybrid) Duration: 6 months Rate: Up to £660/day Umbrella An experienced Supply Chain Manager is required to lead supply chain activity on complex programmes, working in a collaborative procurement environment across Farnborough with flexible hybrid working. The role Lead supply chain activity across allocated programme teams. Provide procurement expertise to stakeholders, shaping commercially robust, cost effective solutions. Lead supplier and partner negotiations, including large tech vendors. Define, plan and deliver end to end procurement strategies that meet customer, technical and schedule requirements. Identify and mitigate supply chain risks, ensuring governance and process compliance. Support continuous improvement of procurement processes and share best practice. Essential Strong stakeholder management within a procurement/supply chain function. Proven commercial acumen and contract negotiation experience. Ownership of the full procurement lifecycle and supply chain risk management. Experience working on Agile programmes, including implementing Agile terms in subcontracts. Excellent interpersonal skills with the ability to influence and collaborate. Track record of designing supply chain solutions that support winning new business and improving project delivery. Desirable Degree in Business or Engineering, or equivalent experience. MCIPS (or working towards) or equivalent. Defence sector experience. Knowledge of sustainable procurement/ESG.
May 02, 2026
Full time
Role: Supply Chain Manager(SC cleared) Location: Farnborough(Hybrid) Duration: 6 months Rate: Up to £660/day Umbrella An experienced Supply Chain Manager is required to lead supply chain activity on complex programmes, working in a collaborative procurement environment across Farnborough with flexible hybrid working. The role Lead supply chain activity across allocated programme teams. Provide procurement expertise to stakeholders, shaping commercially robust, cost effective solutions. Lead supplier and partner negotiations, including large tech vendors. Define, plan and deliver end to end procurement strategies that meet customer, technical and schedule requirements. Identify and mitigate supply chain risks, ensuring governance and process compliance. Support continuous improvement of procurement processes and share best practice. Essential Strong stakeholder management within a procurement/supply chain function. Proven commercial acumen and contract negotiation experience. Ownership of the full procurement lifecycle and supply chain risk management. Experience working on Agile programmes, including implementing Agile terms in subcontracts. Excellent interpersonal skills with the ability to influence and collaborate. Track record of designing supply chain solutions that support winning new business and improving project delivery. Desirable Degree in Business or Engineering, or equivalent experience. MCIPS (or working towards) or equivalent. Defence sector experience. Knowledge of sustainable procurement/ESG.
University of East London
Graduate Outcomes Manager
University of East London
Location University Square Salary £53,040 to £60,752 per annum inclusive of London Weighting Post Type Full Time Post Type Fixed Term Contract Length 12 months Closing Date Monday 11 May 2026 Reference 0830-26-PS At the University of East London (UEL) , our mission is to prepare students for the careers of the future while shaping that future inclusively and sustainably. As a careers-first university, we believe education and opportunity should be open to all, and that diversity of people and thought is essential to solving society's biggest challenges. Founded in 1898 as the West Ham Technical Institute, UEL has always championed industry-focused education and social mobility, earning the name "The People's University" for its commitment to widening access to technical and professional learning. While our scale and ambition have grown, our purpose has remained constant: empowering communities, advancing social justice, and equipping students with future-proof skills to thrive in a rapidly changing world. Today, UEL continues this legacy through pioneering research, employer-engaged education, and meaningful community impact. We are tackling health and economic inequalities, promoting sustainability, and helping to build a more inclusive and resilient future. Guided by our ambitious Vision 2028 strategy, UEL is reshaping education for the benefit of all, empowering students from every background with the skills and opportunities to succeed. Our commitment to excellence is recognised nationally; we are proud to be named University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide 2025 . At UEL, we don't just teach, we inspire, innovate and empower, shaping the future together. About the School The Royal Docks School of Business & Law is a dynamic and diverse academic community, committed to providing a transformational educational experience. Our staff are internationally recognised for high-quality research across areas such as human rights, international law, financial technology and global trade, and actively contribute to policy, practice and public debate at the highest levels. We are proud of our commitment to widening participation, equality, diversity, and inclusion, and to supporting our students in achieving success in their careers and beyond. About the Role We are seeking a Graduate Outcomes Manager to lead and deliver a strategic, data-driven approach to improving graduate employability and outcomes. This is a key role within the School, focused on ensuring students and graduates successfully transition into highly skilled employment, postgraduate study or self-employment. You will lead a range of initiatives to strengthen employability, build employer partnerships, and embed a culture of career readiness across the student journey. Develop and deliver a strategic plan to enhance graduate outcomes, aligned to institutional priorities Lead targeted campaigns to support final-year students and graduates in securing positive outcomes Build and maintain strong employer partnerships, creating opportunities for placements, internships and employment Design and manage career mentoring programmes linking students with alumni and industry professionals Deliver workshops, events and resources focused on employability and career readiness Use data and market intelligence to inform strategy, monitor performance and drive continuous improvement Provide regular reporting and insights on graduate outcomes and performance trends Collaborate with academic departments, careers services and external partners to embed employability across the curriculum Line-manage staff and oversee project delivery and budgets where required About You You will be an experienced and strategic professional with a strong background in graduate employability, careers, or higher education. You will bring: A Master's degree (or equivalent experience) in a relevant field Proven experience developing and delivering employability or graduate outcomes strategies A strong track record of building employer partnerships Experience using data and insights to inform decision-making Experience delivering workshops, events or mentoring programmes Skills and qualities: Excellent communication and presentation skills Strong project management and organisational ability Ability to influence and engage stakeholders at all levels A collaborative, proactive and solutions-focused approach A strong commitment to equality, diversity and inclusion What You'll Need to Thrive You'll thrive in this role if you are strategic, data-driven and impact-focused, with a passion for improving student and graduate outcomes. You will enjoy building partnerships, leading initiatives, and using insight to drive meaningful change across a complex organisation. Why Join Us? This is an exciting opportunity to play a pivotal role in shaping graduate success and employability within a forward-thinking and ambitious School. At UEL, you will join a supportive and innovative environment where your work will have a direct and lasting impact on students' futures. Benefits Package At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here: Building an Inclusive Future As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the "diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive. We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process. So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today! Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible. Further Details Job Description & Person Specification To contact the recruitment team please phone x 4600 or e-mail CVs without a completed application form will not be accepted. At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
May 02, 2026
Full time
Location University Square Salary £53,040 to £60,752 per annum inclusive of London Weighting Post Type Full Time Post Type Fixed Term Contract Length 12 months Closing Date Monday 11 May 2026 Reference 0830-26-PS At the University of East London (UEL) , our mission is to prepare students for the careers of the future while shaping that future inclusively and sustainably. As a careers-first university, we believe education and opportunity should be open to all, and that diversity of people and thought is essential to solving society's biggest challenges. Founded in 1898 as the West Ham Technical Institute, UEL has always championed industry-focused education and social mobility, earning the name "The People's University" for its commitment to widening access to technical and professional learning. While our scale and ambition have grown, our purpose has remained constant: empowering communities, advancing social justice, and equipping students with future-proof skills to thrive in a rapidly changing world. Today, UEL continues this legacy through pioneering research, employer-engaged education, and meaningful community impact. We are tackling health and economic inequalities, promoting sustainability, and helping to build a more inclusive and resilient future. Guided by our ambitious Vision 2028 strategy, UEL is reshaping education for the benefit of all, empowering students from every background with the skills and opportunities to succeed. Our commitment to excellence is recognised nationally; we are proud to be named University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide 2025 . At UEL, we don't just teach, we inspire, innovate and empower, shaping the future together. About the School The Royal Docks School of Business & Law is a dynamic and diverse academic community, committed to providing a transformational educational experience. Our staff are internationally recognised for high-quality research across areas such as human rights, international law, financial technology and global trade, and actively contribute to policy, practice and public debate at the highest levels. We are proud of our commitment to widening participation, equality, diversity, and inclusion, and to supporting our students in achieving success in their careers and beyond. About the Role We are seeking a Graduate Outcomes Manager to lead and deliver a strategic, data-driven approach to improving graduate employability and outcomes. This is a key role within the School, focused on ensuring students and graduates successfully transition into highly skilled employment, postgraduate study or self-employment. You will lead a range of initiatives to strengthen employability, build employer partnerships, and embed a culture of career readiness across the student journey. Develop and deliver a strategic plan to enhance graduate outcomes, aligned to institutional priorities Lead targeted campaigns to support final-year students and graduates in securing positive outcomes Build and maintain strong employer partnerships, creating opportunities for placements, internships and employment Design and manage career mentoring programmes linking students with alumni and industry professionals Deliver workshops, events and resources focused on employability and career readiness Use data and market intelligence to inform strategy, monitor performance and drive continuous improvement Provide regular reporting and insights on graduate outcomes and performance trends Collaborate with academic departments, careers services and external partners to embed employability across the curriculum Line-manage staff and oversee project delivery and budgets where required About You You will be an experienced and strategic professional with a strong background in graduate employability, careers, or higher education. You will bring: A Master's degree (or equivalent experience) in a relevant field Proven experience developing and delivering employability or graduate outcomes strategies A strong track record of building employer partnerships Experience using data and insights to inform decision-making Experience delivering workshops, events or mentoring programmes Skills and qualities: Excellent communication and presentation skills Strong project management and organisational ability Ability to influence and engage stakeholders at all levels A collaborative, proactive and solutions-focused approach A strong commitment to equality, diversity and inclusion What You'll Need to Thrive You'll thrive in this role if you are strategic, data-driven and impact-focused, with a passion for improving student and graduate outcomes. You will enjoy building partnerships, leading initiatives, and using insight to drive meaningful change across a complex organisation. Why Join Us? This is an exciting opportunity to play a pivotal role in shaping graduate success and employability within a forward-thinking and ambitious School. At UEL, you will join a supportive and innovative environment where your work will have a direct and lasting impact on students' futures. Benefits Package At UEL, we believe that a great role is about more than just a salary. It's about the complete package, including our outstanding work environment and inclusive culture. We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. You can explore our full benefits package here: Building an Inclusive Future As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we're committed to closing the "diversity pay gap". We're proud of the progress we've made and honest that there's more to do. We're determined to keep moving forward so everyone at UEL can thrive. We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process. So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today! Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible. Further Details Job Description & Person Specification To contact the recruitment team please phone x 4600 or e-mail CVs without a completed application form will not be accepted. At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
Sir Robert McAlpine
Package Engineer
Sir Robert McAlpine Gorseinon, Swansea
SRM are preparing for the commencement of a major programme of construction works in Port Talbot, South Wales. The works to be undertaken will involve heavy construction/ civil engineering works across a variety of industrial work fronts over the next 3 to 4 years, commencing initially with a series of enabling works ahead of the main programme of works commencing Q3: 2025. If you are an Engineer with setting out experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m. Why join us? In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been down to our people - we're a family-owned business with a culture that brings out the best in individuals and teams. Right now, we're excited about continuing our legacy. This is where to achieve more from your career, by proudly building Britain's future heritage with us. Th e Package Engineer role A member of the project team, reporting to the Chief Engineer, you will be responsible for overseeing the design, coordination and management of a number of sub-contractor employed in a variety of trades within the respective area of works. The role requires a high level of interfacing between internal departments and external agencies, such as Architects, Engineers, Construction Workers, Sub-contractors, Client agents, Clerk of Works and Site Staff. Coordination and management of sub-contractors. Ensure SRM obligations to sub-contractor are understood and discharged. You'll also organise and conduct regular site progress meetings with sub-contractors to monitor progress, quality and safety, ensuring the Chief Engineer and Project Manager/Project Director are updated on all issues Your profile Key Packages / Areas of focus will be setting out Ideally you will; be degree in civil engineering, construction management or related field have the ability to prepare a 3 week look-ahead programme with assistance of project planner have proven working experience in package management have experience as a Temporary Works Coordinator would be an advantage be knowledgeable of building products, construction details and relevant rules, regulations and quality standards have or be working towards a construction industry related Professional membership (e.g ICE, CIOB, RICS, ICE, CIBSE, IStructE, etc) Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team
May 02, 2026
Full time
SRM are preparing for the commencement of a major programme of construction works in Port Talbot, South Wales. The works to be undertaken will involve heavy construction/ civil engineering works across a variety of industrial work fronts over the next 3 to 4 years, commencing initially with a series of enabling works ahead of the main programme of works commencing Q3: 2025. If you are an Engineer with setting out experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m. Why join us? In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country's most iconic buildings and projects. Our success through the decades has been down to our people - we're a family-owned business with a culture that brings out the best in individuals and teams. Right now, we're excited about continuing our legacy. This is where to achieve more from your career, by proudly building Britain's future heritage with us. Th e Package Engineer role A member of the project team, reporting to the Chief Engineer, you will be responsible for overseeing the design, coordination and management of a number of sub-contractor employed in a variety of trades within the respective area of works. The role requires a high level of interfacing between internal departments and external agencies, such as Architects, Engineers, Construction Workers, Sub-contractors, Client agents, Clerk of Works and Site Staff. Coordination and management of sub-contractors. Ensure SRM obligations to sub-contractor are understood and discharged. You'll also organise and conduct regular site progress meetings with sub-contractors to monitor progress, quality and safety, ensuring the Chief Engineer and Project Manager/Project Director are updated on all issues Your profile Key Packages / Areas of focus will be setting out Ideally you will; be degree in civil engineering, construction management or related field have the ability to prepare a 3 week look-ahead programme with assistance of project planner have proven working experience in package management have experience as a Temporary Works Coordinator would be an advantage be knowledgeable of building products, construction details and relevant rules, regulations and quality standards have or be working towards a construction industry related Professional membership (e.g ICE, CIOB, RICS, ICE, CIBSE, IStructE, etc) Rewards We're ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities. We'd love you to join us in proudly building Britain's future heritage. Apply online now. Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don't meet every single requirement, we'd still love to hear from you. Especially if you're part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team
Canal & River Trust
Area Operations Manager
Canal & River Trust
Join Our Team: Area Operations Manager We're excited to welcome a new Area Operations Manager at our North West location. This role follows a 37 hours, over a 7-day working pattern. This role will be based at Rosegrove Depot, requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. The area of responsibility covers Leeds and Liverpool canal from top Lock Wigan to Greenberfield Locks at Barnaldswick. The operational area includes additional sites such as Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Role Overview In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives plus apprentice), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans - and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you'll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area. You'll be the main contact for a huge variety of people - not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you'll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time. Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most importantly, you will be helping us prove that life's better by water, by transforming our canals and rivers into spaces that bring well-being benefits to huge numbers of local people every day. Key Responsibilities Key correspondent for engaging with and listening to users, visitors, colleagues and volunteers to have a complete picture of service related and operational issues in their area. Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust's framework of strategic objectives. Work collaboratively with colleagues across the area and wider Trust for the completion of works, delivery of wider Trust wellbeing, engagement, promotional and other activities. Liaison with and coordinate Trust priorities with other teams to ensure all works and initiatives within their area are programmed and delivered with current and future visitors in mind. Influence colleagues in relation to the delivery of works outside the scope of their own team to deliver. Manage minor projects - typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards. Develop and grow the volunteering contribution to the care of the waterways with a targeted, engaging and satisfying programme of opportunities. Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway; and deliver a planned programme of maintenance works to high quality, in time and to budgets; and reactive tasks as circumstances require. Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service. Key contact with contracting partners in the undertaking of activities associated with the delivery of planned contracted and arising tasks in the Operational Contracts area. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required. Identify and implement opportunities for efficiencies, achieving budgetary targets each year. Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota. Responsible for equipment, vehicles and buildings to the required standards to ensure their availability for works and cost effectiveness. About you Given how many different kinds of internal and external stakeholders you'll be dealing with, it's vitally important that you have excellent communication and influencing skills along with proven experience of leading successful teams and of managing and motivating groups of volunteers. You will also need substantial experience of developing and delivering programmes of work that have been effective in turning a strategic vision into reality. Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven't already gained a NEBOSH certificate, then working towards one will be beneficial. A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility. Skills & Qualifications Understanding and translating a strategic vision; and developing and delivering programmes of work, on time and on budget. Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network. Successfully leading teams and demonstrating delivery through others. Improving and maintaining motivation and engagement within teams, and of demonstrating a strong people focus. Environment to deliver an excellent visitor experience. Excellent interpersonal, leadership and communication skills. Proven comprehensive experience of safety management with some experience of the Construction (Design & Management) regulations. Solid experience of effective and efficient delivery processes and cost control; and managing budgets. Proven experience of working with, growing the support from and managing volunteers. Good experience of contract management. Qualifications Educated to degree level or equivalent in a relevant subject, desirable. Full and valid driving licence. What We Offer We offer an annual salary of £40,838 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. Guaranteed Interview Scheme for disabled applicants We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
May 02, 2026
Full time
Join Our Team: Area Operations Manager We're excited to welcome a new Area Operations Manager at our North West location. This role follows a 37 hours, over a 7-day working pattern. This role will be based at Rosegrove Depot, requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. The area of responsibility covers Leeds and Liverpool canal from top Lock Wigan to Greenberfield Locks at Barnaldswick. The operational area includes additional sites such as Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Role Overview In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives plus apprentice), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans - and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you'll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area. You'll be the main contact for a huge variety of people - not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you'll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time. Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most importantly, you will be helping us prove that life's better by water, by transforming our canals and rivers into spaces that bring well-being benefits to huge numbers of local people every day. Key Responsibilities Key correspondent for engaging with and listening to users, visitors, colleagues and volunteers to have a complete picture of service related and operational issues in their area. Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust's framework of strategic objectives. Work collaboratively with colleagues across the area and wider Trust for the completion of works, delivery of wider Trust wellbeing, engagement, promotional and other activities. Liaison with and coordinate Trust priorities with other teams to ensure all works and initiatives within their area are programmed and delivered with current and future visitors in mind. Influence colleagues in relation to the delivery of works outside the scope of their own team to deliver. Manage minor projects - typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards. Develop and grow the volunteering contribution to the care of the waterways with a targeted, engaging and satisfying programme of opportunities. Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway; and deliver a planned programme of maintenance works to high quality, in time and to budgets; and reactive tasks as circumstances require. Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service. Key contact with contracting partners in the undertaking of activities associated with the delivery of planned contracted and arising tasks in the Operational Contracts area. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required. Identify and implement opportunities for efficiencies, achieving budgetary targets each year. Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota. Responsible for equipment, vehicles and buildings to the required standards to ensure their availability for works and cost effectiveness. About you Given how many different kinds of internal and external stakeholders you'll be dealing with, it's vitally important that you have excellent communication and influencing skills along with proven experience of leading successful teams and of managing and motivating groups of volunteers. You will also need substantial experience of developing and delivering programmes of work that have been effective in turning a strategic vision into reality. Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven't already gained a NEBOSH certificate, then working towards one will be beneficial. A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility. Skills & Qualifications Understanding and translating a strategic vision; and developing and delivering programmes of work, on time and on budget. Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network. Successfully leading teams and demonstrating delivery through others. Improving and maintaining motivation and engagement within teams, and of demonstrating a strong people focus. Environment to deliver an excellent visitor experience. Excellent interpersonal, leadership and communication skills. Proven comprehensive experience of safety management with some experience of the Construction (Design & Management) regulations. Solid experience of effective and efficient delivery processes and cost control; and managing budgets. Proven experience of working with, growing the support from and managing volunteers. Good experience of contract management. Qualifications Educated to degree level or equivalent in a relevant subject, desirable. Full and valid driving licence. What We Offer We offer an annual salary of £40,838 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. Guaranteed Interview Scheme for disabled applicants We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
Rendall and Rittner
Porter
Rendall and Rittner
Exciting Opportunity Alert! Join Rendall & Rittner as a Live-in Porter. Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Porter. This is an incredible career opportunity with a fantastic package. Position: Porter Location: The Westbourne, 1 Artesian Road, London, W2 5DL Working Hours: Monday - Friday 0800 - 1700 & Sat Salary: £28000 Per Annum Contract: This is a permanent, live-in position with accommodation provided. Although no changes are anticipated, accommodation arrangements may be updated if property ownership or site requirements change. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 20 days plus national bank holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: The Westbourne is a prestigious residential development, comprising of 49 apartments. The development offers secure underground parking, and it's closest links to public transport are Royal Oak, Bayswater and Ladbroke Grove tube stations. Key Responsibilities and Requirements: As a Porter at Rendall & Rittner, you will be responsible for a range of duties, including: Resident Interaction: Greet residents and visitors warmly, handle inquiries and requests efficiently, and maintain a log of interactions to improve service delivery. Security and Safety: Conduct regular patrols of communal areas, monitor CCTV systems, and ensure all entry systems are functioning correctly to maintain a secure environment. Mail and Deliveries: Sort and distribute mail and parcels accurately, coordinate with courier services, and maintain records of all deliveries. Maintenance and Repairs: Conduct regular property inspections to identify maintenance needs, coordinate with contractors for repairs, and oversee the quality of work performed. Health & Safety Compliance: Conduct regular safety checks of communal areas, report hazards to the Property Manager, and participate in safety training and drills. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
May 02, 2026
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Live-in Porter. Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Porter. This is an incredible career opportunity with a fantastic package. Position: Porter Location: The Westbourne, 1 Artesian Road, London, W2 5DL Working Hours: Monday - Friday 0800 - 1700 & Sat Salary: £28000 Per Annum Contract: This is a permanent, live-in position with accommodation provided. Although no changes are anticipated, accommodation arrangements may be updated if property ownership or site requirements change. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 20 days plus national bank holidays. Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: The Westbourne is a prestigious residential development, comprising of 49 apartments. The development offers secure underground parking, and it's closest links to public transport are Royal Oak, Bayswater and Ladbroke Grove tube stations. Key Responsibilities and Requirements: As a Porter at Rendall & Rittner, you will be responsible for a range of duties, including: Resident Interaction: Greet residents and visitors warmly, handle inquiries and requests efficiently, and maintain a log of interactions to improve service delivery. Security and Safety: Conduct regular patrols of communal areas, monitor CCTV systems, and ensure all entry systems are functioning correctly to maintain a secure environment. Mail and Deliveries: Sort and distribute mail and parcels accurately, coordinate with courier services, and maintain records of all deliveries. Maintenance and Repairs: Conduct regular property inspections to identify maintenance needs, coordinate with contractors for repairs, and oversee the quality of work performed. Health & Safety Compliance: Conduct regular safety checks of communal areas, report hazards to the Property Manager, and participate in safety training and drills. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
PRATAP PARTNERSHIP LTD
Distribution Centre Manager
PRATAP PARTNERSHIP LTD Chesterfield, Derbyshire
Warehouse Manager / Distribution Centre Manager Pratap Partnership is recruiting for a highly motivated Distribution Centre Manager to join a 24 hour operation in a dynamic and fast paced environment. As part of the UK Senior Management Team, the role reports directly to the Operations Director and is pivotal in ensuring operational excellence across multiple functions: Transport & Facilities Management Stock Control Customer Service Systems Quality Key Responsibilities: Oversee the overall performance of the above areas for a £35million turnover business with circa 180 staff. Lead a culture of continuous improvement, embedding transformation initiatives and securing team engagement and commitment. Drive a strong customer focused approach. Lead and coach teams, fostering a high performance culture and elevating standards in behaviour and performance. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent, secure, and timely deliveries. Utilise data and analytics to inform decision making and enhance operational performance. Work closely with the (HSE) team to maintain a safe working environment. Candidate Profile: Experience: At least 5 years' management experience in an FMCG distribution environment, with a clear understanding of operational excellence. Evidence of experience in leading organisational transformation and driving continuous improvement initiatives. Customer and solution focused experience. Knowledge of safety standards and the ability to promote a safety first culture. Strong analytical skills with critical thinking and a strategic outlook. Personal qualities: Strong leadership capabilities with the ability to motivate and develop teams and individuals. Resilient and robust, able to work effectively under pressure and adapt to change. Solution oriented mindset with a focus on delivering results quickly and effectively. Evidence of driving improvement and delivering transformation. Opportunities Highly visible senior leadership role in a large scale distribution centre. Lead major improvements that elevate customer service, safety, and operational standards. Contribute to a culture of growth, innovation, and excellence within the organisation.
May 02, 2026
Full time
Warehouse Manager / Distribution Centre Manager Pratap Partnership is recruiting for a highly motivated Distribution Centre Manager to join a 24 hour operation in a dynamic and fast paced environment. As part of the UK Senior Management Team, the role reports directly to the Operations Director and is pivotal in ensuring operational excellence across multiple functions: Transport & Facilities Management Stock Control Customer Service Systems Quality Key Responsibilities: Oversee the overall performance of the above areas for a £35million turnover business with circa 180 staff. Lead a culture of continuous improvement, embedding transformation initiatives and securing team engagement and commitment. Drive a strong customer focused approach. Lead and coach teams, fostering a high performance culture and elevating standards in behaviour and performance. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent, secure, and timely deliveries. Utilise data and analytics to inform decision making and enhance operational performance. Work closely with the (HSE) team to maintain a safe working environment. Candidate Profile: Experience: At least 5 years' management experience in an FMCG distribution environment, with a clear understanding of operational excellence. Evidence of experience in leading organisational transformation and driving continuous improvement initiatives. Customer and solution focused experience. Knowledge of safety standards and the ability to promote a safety first culture. Strong analytical skills with critical thinking and a strategic outlook. Personal qualities: Strong leadership capabilities with the ability to motivate and develop teams and individuals. Resilient and robust, able to work effectively under pressure and adapt to change. Solution oriented mindset with a focus on delivering results quickly and effectively. Evidence of driving improvement and delivering transformation. Opportunities Highly visible senior leadership role in a large scale distribution centre. Lead major improvements that elevate customer service, safety, and operational standards. Contribute to a culture of growth, innovation, and excellence within the organisation.
Customer Success Manager
Snapper Services Limited City, Belfast
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
May 02, 2026
Full time
Who are we? Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs discovery, setup, and implementation to ensure a smooth Mosaiq go-live. Training and Education: Deliver webinars, docs, tutorials, and personalised sessions so customers use Mosaiq effectively for their specific requirements. Account Management: Primary contact for customers; support Snapper's partners to manage relationships, engage proactively on evolving needs, assist daily, advise on escalation, and spot upsell/cross-sell opportunities. Customer Advocacy: Represent customer needs to Product and Sales; champion Mosaiq to help customers realise maximum value. Retention and Renewals: Drive satisfaction and durable relationships; monitor health metrics, flag risk/churn, act early on issues, and support renewals and upsell. Customer Feedback and Insights: Capture feedback, goals, and challenges to inform product priorities and equip Marketing with compelling customer stories. Metrics and Reporting: Track and analyse KPIs - customer satisfaction, retention, and upsell/cross-sell revenue. What we're looking for Strong commercial experience as a CSM, within a customer-centric SaaS environment, ideally working closely with both partners and direct customers. A proven background in understanding customer needs, proposing solutions and services and strong empathy for partners and end-users. Prior experience working in a best-practice CS environment and an ability to deliver an excellent customer experience. Great verbal and written communication skills - you must be able to concisely articulate important technical messages with confidence. An analytical and commercially aware CS Specialist. You understand the metrics, KPIs and deliverables that drive great customer experience and revenue predictability. Our Values Being Resilient. Using a positive mindset to handle change Acting with Integrity. Being open and honest with each other. Fostering a safe space for the sharing of our thoughts and ideas. An Innovative outlook. Looking at problems through as many lenses as we can. Applying it to people, processes, personal development, etc; not just code. We expect this as individuals and collectively. Collaborating. Anything of value happens through a team. No one person has all of the skills to solve our customers' problems. We're inclusive and open to all voices. Building Excellence. Not to be confused with perfection. Making sure measures are clear and fit for purpose. And celebrating it as we go. What we offer Salary: Genuinely competitive - we can share full details during the initial interview stages ️ Holidays: 27 days annual leave (plus bank holidays) Wellbeing: Wellbeing days, 10 days sick leave per year + an awesome people-first culture Tech / Home Office Allowance: Annual £250 towards tech tools & your working-from-home costs Perks: Pension contribution, personal insurance package, L&D budget, Cycle to Work scheme, awesome transparent and employee-first culture Working Setup: Hybrid model - 3 days per week in our brand new office in central Belfast. Interview Process 3 stages (incl. presentation). Introductory Screening Interview with our Talent Partner (Video - 30 mins) F2F with Customer Success Lead and Director of Business Development + one of the team (60-75 mins, including presentation task) Final video interview with People & Culture Lead and CEO (30-45 mins) Snapper offers an inclusive environment celebrating diversity and enabling everyone to flourish. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special.
Arc Recruitment
Project Manager
Arc Recruitment Halifax, Yorkshire
An established and growing business is looking to recruit an Operations Project Manager to support operational improvements across its logistics and operational functions. This is a newly created role that would suit someone who enjoys working with data, systems and process improvement, and who can successfully manage projects from concept through to implementation. Reporting directly to the Operations Director, the successful candidate will play an important role in driving efficiency across the business and will have the opportunity to present project updates at monthly board meetings. The Role You will lead and support a range of operational improvement projects, working closely with internal teams to streamline processes and improve overall efficiency. Key responsibilities will include: Reviewing and improving operational and distribution processes Supporting the implementation of new systems Assisting with the development and improvement of internal processes and workflows Analysing operational data to identify opportunities for process improvements and efficiencies Managing projects from planning through to successful delivery Working closely with internal stakeholders to ensure alignment and successful implementation The Candidate The successful candidate will have a strong analytical mindset and the ability to manage projects in a practical, hands-on way. You will ideally have: Experience managing operational or business improvement projects Strong analytical and data interpretation skills Excellent Excel and systems skills The ability to manage multiple stakeholders Strong organisation and time management skills A proactive and solutions-focused approach The Package Salary: 46,000 25 days holiday Hybrid working available This is a great opportunity to join a growing organisation in a role where you can have a real impact on improving processes and driving operational efficiency.
May 02, 2026
Full time
An established and growing business is looking to recruit an Operations Project Manager to support operational improvements across its logistics and operational functions. This is a newly created role that would suit someone who enjoys working with data, systems and process improvement, and who can successfully manage projects from concept through to implementation. Reporting directly to the Operations Director, the successful candidate will play an important role in driving efficiency across the business and will have the opportunity to present project updates at monthly board meetings. The Role You will lead and support a range of operational improvement projects, working closely with internal teams to streamline processes and improve overall efficiency. Key responsibilities will include: Reviewing and improving operational and distribution processes Supporting the implementation of new systems Assisting with the development and improvement of internal processes and workflows Analysing operational data to identify opportunities for process improvements and efficiencies Managing projects from planning through to successful delivery Working closely with internal stakeholders to ensure alignment and successful implementation The Candidate The successful candidate will have a strong analytical mindset and the ability to manage projects in a practical, hands-on way. You will ideally have: Experience managing operational or business improvement projects Strong analytical and data interpretation skills Excellent Excel and systems skills The ability to manage multiple stakeholders Strong organisation and time management skills A proactive and solutions-focused approach The Package Salary: 46,000 25 days holiday Hybrid working available This is a great opportunity to join a growing organisation in a role where you can have a real impact on improving processes and driving operational efficiency.
Portering Team Leader The Christie NHS Foundation Trust
Career Choices Dewis Gyrfa Ltd Manchester, Lancashire
Portering Team Leader The Christie NHS Foundation Trust Employer: The Christie NHS Foundation Trust Location: Manchester, M20 4BX Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 22/02/2026 About this job The team leader will provide supervision and guidance to staff, ensuring that engagement and communication with all staff is a priority, and be responsible for the standards of the portering department throughout the daily/evening shift. The successful applicant will work with management to review current practice and develop services, demonstrating supervisory experience leading teams in a busy environment and dealing with vulnerable patients and potentially stressful situations. Applicants should be Smart, Flexible, Reliable, show initiative in all situations, and have excellent customer service skills. Pay Fri Shift patterns: . Annual leave - 27 days plus 8 bank holidays. Duties and Responsibilities Assist the Head Porter in all aspects of the provision of the portering service. Deputise for the Head Porter out of hours and as and when required. Carry out all portering tasks and assist with administrative tasks in conjunction with the Head Porter. Assist with the production of weekly rotas for all staff. Allocate and instruct staff daily. Assist Head Porter with provision of overtime and bank staff to cover annual leave and unplanned absences such as sickness. Where appropriate and necessary assist in liaison and negotiation with other managers to resolve problems quickly, ensuring minimal disruption to patient service. Monitor service provision throughout the shift, particularly during late afternoon and early evening periods. Monitor porters' use of Teletracking software, escalating concerns or performance issues to Head Porter or Deputy Operational Services Manager. Develop, maintain, and review staff training records in accordance with current policies, booking team members on training courses as required. Ensure all training complies with trust policy, including new starter local induction and training in clinical manual handling, mortuary training, and med gas cylinder training. Carry out HS risk assessments of regular tasks and ensure reviews and amendments are disseminated to all relevant staff. Ensure on duty staff wear correct uniform, appropriate footwear, and possess the necessary ID; record any uniform issues and process requirements with line management. Undertake advanced medical gas proficiency courses and deliver subsequent training with porters, security, and IPU patient flow assistants. Liase with department heads as per the service continuity plan following a failure of TeleTracking software, manually allocating staff to transport requests. Respond to any issues or complaints during hours of work, escalating as required. Deal with issues informally before formal escalation to Head Porter or Deputy Operational Services Manager, using formal action only when necessary. Be able to respond to incidents and emergencies as they arise, ensuring essential services are maintained. Prioritise work constantly according to patient need. Follow Trust policies and procedures at all times, ensuring team members work within the guidance. Use radios, touchscreen devices, and computers as required for the role, reporting any faults promptly. Carry out return to work interviews with team members following unplanned absences. Raise DATIX reports for any incidents that may occur and action incident reports as required. Perform any other duties reasonably designated by the Head Porter or Deputy Operational Services Manager. Proud member of the Disability Confident employer scheme.
May 02, 2026
Full time
Portering Team Leader The Christie NHS Foundation Trust Employer: The Christie NHS Foundation Trust Location: Manchester, M20 4BX Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 22/02/2026 About this job The team leader will provide supervision and guidance to staff, ensuring that engagement and communication with all staff is a priority, and be responsible for the standards of the portering department throughout the daily/evening shift. The successful applicant will work with management to review current practice and develop services, demonstrating supervisory experience leading teams in a busy environment and dealing with vulnerable patients and potentially stressful situations. Applicants should be Smart, Flexible, Reliable, show initiative in all situations, and have excellent customer service skills. Pay Fri Shift patterns: . Annual leave - 27 days plus 8 bank holidays. Duties and Responsibilities Assist the Head Porter in all aspects of the provision of the portering service. Deputise for the Head Porter out of hours and as and when required. Carry out all portering tasks and assist with administrative tasks in conjunction with the Head Porter. Assist with the production of weekly rotas for all staff. Allocate and instruct staff daily. Assist Head Porter with provision of overtime and bank staff to cover annual leave and unplanned absences such as sickness. Where appropriate and necessary assist in liaison and negotiation with other managers to resolve problems quickly, ensuring minimal disruption to patient service. Monitor service provision throughout the shift, particularly during late afternoon and early evening periods. Monitor porters' use of Teletracking software, escalating concerns or performance issues to Head Porter or Deputy Operational Services Manager. Develop, maintain, and review staff training records in accordance with current policies, booking team members on training courses as required. Ensure all training complies with trust policy, including new starter local induction and training in clinical manual handling, mortuary training, and med gas cylinder training. Carry out HS risk assessments of regular tasks and ensure reviews and amendments are disseminated to all relevant staff. Ensure on duty staff wear correct uniform, appropriate footwear, and possess the necessary ID; record any uniform issues and process requirements with line management. Undertake advanced medical gas proficiency courses and deliver subsequent training with porters, security, and IPU patient flow assistants. Liase with department heads as per the service continuity plan following a failure of TeleTracking software, manually allocating staff to transport requests. Respond to any issues or complaints during hours of work, escalating as required. Deal with issues informally before formal escalation to Head Porter or Deputy Operational Services Manager, using formal action only when necessary. Be able to respond to incidents and emergencies as they arise, ensuring essential services are maintained. Prioritise work constantly according to patient need. Follow Trust policies and procedures at all times, ensuring team members work within the guidance. Use radios, touchscreen devices, and computers as required for the role, reporting any faults promptly. Carry out return to work interviews with team members following unplanned absences. Raise DATIX reports for any incidents that may occur and action incident reports as required. Perform any other duties reasonably designated by the Head Porter or Deputy Operational Services Manager. Proud member of the Disability Confident employer scheme.
Willmott Dixon
Project Manager (preconstruction)
Willmott Dixon Dartford, Kent
We're looking for a Project Manager (Preconstruction) to join our Southern regional team, based in either our Weybridge, Farnborough or Dartford offices. We support hybrid working with three days in the office and two days at home each week, depending on team needs. Reporting to a Preconstruction Manager, you'll lead the entire preconstruction bid process, managing internal and external partners to develop high-quality, well-coordinated bids that meet our customer expectations and support profitable project delivery. Working across sectors including Education, Leisure, Health, Blue Light, Defence, Transport and Science and Technology, you'll shape solutions, manage the design and pricing process, and guide projects from successful tender stage to signed construction contract. This is a highly influential role where your leadership will help bring major projects into the business, while ensuring our customers feel supported, informed and confident throughout early project development NB. We're also open to experienced Project Managers who bring the right blend of stakeholder management, technical appreciation, leadership and commercial understanding. Key Responsibilities: Lead the Preconstruction Process Manage the full two-stage and negotiated tender process from successful tender phase through to construction contract. Coordinate the core preconstruction team (Planner, Estimator, Design Manager, MEP Manager) to ensure bids are robust, well-coordinated and aligned to customer priorities. Present schemes to the board, ensuring proposals meet profitability expectations and quality standards. Drive Quality & Commercial Outcomes Oversee design development during preconstruction, ensuring compliance with design process requirements. Shape solutions and challenge assumptions to ensure bids are competitive, deliverable and aligned with programme and budget expectations. Bring a commercial mindset to all stages, supporting informed decision-making throughout. Work collaboratively with customers, consultants and partners to develop clear briefs and realistic expectations. Navigate challenging conversations around cost, programme or design constraints when required. Maintain strong communication with PCM colleagues, senior operational leaders and commercial managers. Proven experience leading preconstruction, bid management or two-stage tender processes. Strong background in commercial management, design management, project management or a related discipline. Proven ability to coordinate multi-disciplinary teams. Confident communicator with experience handling challenging client conversations. Accreditation with RICS or a Project Management body is advantageous. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development. Search for available opportunities with Willmott Dixon
May 02, 2026
Full time
We're looking for a Project Manager (Preconstruction) to join our Southern regional team, based in either our Weybridge, Farnborough or Dartford offices. We support hybrid working with three days in the office and two days at home each week, depending on team needs. Reporting to a Preconstruction Manager, you'll lead the entire preconstruction bid process, managing internal and external partners to develop high-quality, well-coordinated bids that meet our customer expectations and support profitable project delivery. Working across sectors including Education, Leisure, Health, Blue Light, Defence, Transport and Science and Technology, you'll shape solutions, manage the design and pricing process, and guide projects from successful tender stage to signed construction contract. This is a highly influential role where your leadership will help bring major projects into the business, while ensuring our customers feel supported, informed and confident throughout early project development NB. We're also open to experienced Project Managers who bring the right blend of stakeholder management, technical appreciation, leadership and commercial understanding. Key Responsibilities: Lead the Preconstruction Process Manage the full two-stage and negotiated tender process from successful tender phase through to construction contract. Coordinate the core preconstruction team (Planner, Estimator, Design Manager, MEP Manager) to ensure bids are robust, well-coordinated and aligned to customer priorities. Present schemes to the board, ensuring proposals meet profitability expectations and quality standards. Drive Quality & Commercial Outcomes Oversee design development during preconstruction, ensuring compliance with design process requirements. Shape solutions and challenge assumptions to ensure bids are competitive, deliverable and aligned with programme and budget expectations. Bring a commercial mindset to all stages, supporting informed decision-making throughout. Work collaboratively with customers, consultants and partners to develop clear briefs and realistic expectations. Navigate challenging conversations around cost, programme or design constraints when required. Maintain strong communication with PCM colleagues, senior operational leaders and commercial managers. Proven experience leading preconstruction, bid management or two-stage tender processes. Strong background in commercial management, design management, project management or a related discipline. Proven ability to coordinate multi-disciplinary teams. Confident communicator with experience handling challenging client conversations. Accreditation with RICS or a Project Management body is advantageous. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development. Search for available opportunities with Willmott Dixon
Principal Ecologist
Via East Midlands Nottingham, Nottinghamshire
Principal Ecologist Via East Midlands are currently seeking a Principal Ecologist to join our Environmental Consultancy team based out of our Trent Bridge House Office in West Bridgford. Who we are? At Via East Midlands, the value and impact of our work has never been more significant, and we're excited to share this journey with you! If you're looking to make a real difference in your local communities while engaging in dynamic design and infrastructure projects, we might just be the perfect fit for you! As we continue to grow, we're on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities. Designing roads, improving transport, and driving sustainable solutions-we're shaping the future of Nottinghamshire's highways to create a safer, more connected community for everyone. Your ideas, Your community, Your impact. What you'll do: Effectively manage available resources and capacity within the ecology team to ensure successful delivery of the teams work programme. Implement and manage the provision of ecology expertise and project delivery which may be complex and significant to achieve quality, programme and financial targets. Manage the provision of ecology expertise in delivery of team disciplines as part of planning process, which may include provision of expert witness role at inquiry, to achieve compliance with legislation, national and local policies. Provide expert ecological advice to colleagues, clients or third parties to support compliance with legislation and delivery of projects. Identify development and market opportunities to contribute to the growth of the ecology service thereby supporting achievement of business plan objectives. Lead, coach, and develop team members to achieve their potential and deliver effective business results. Hold team members to account to comply with internal and external standards of statutory responsibilities, duties, policies and procedures to ensure standards are met to maintain a consistent and high quality service. What we're seeking: Relevant degree and chartership (or eligibility) with a professional institute, or equivalent consultancy experience; full CIEEM membership with ongoing CPD. Extensive post qualification experience in ecological survey and assessment, ES chapter preparation, mitigation design/delivery (including ECoW), with Level 1 Natural England Bat Licence plus at least one other protected species licence. Strong knowledge of UK and European ecological legislation, policy and guidance, including Habitats Regulations Assessment and Biodiversity Net Gain. Proven ability to lead and prioritise a team, make sound decisions, and meet operational and business objectives. Excellent interpersonal and collaborative skills, with the ability to influence colleagues, senior managers, and clients. Strong ICT skills, including use of specialist software such as GIS for ecological or landscape visual impact assessments. Thorough working knowledge of health and safety, planning, technical legislation, and best practice for ecological assessments. Demonstrated experience in financial monitoring and budget control across consultancy projects. What can we offer? Competitive salary Hybrid Working Employee discounts and benefits Additional leave Free onsite parking Career growth opportunities within the company. Ready to join us and make a positive impact? Apply now!
May 02, 2026
Full time
Principal Ecologist Via East Midlands are currently seeking a Principal Ecologist to join our Environmental Consultancy team based out of our Trent Bridge House Office in West Bridgford. Who we are? At Via East Midlands, the value and impact of our work has never been more significant, and we're excited to share this journey with you! If you're looking to make a real difference in your local communities while engaging in dynamic design and infrastructure projects, we might just be the perfect fit for you! As we continue to grow, we're on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities. Designing roads, improving transport, and driving sustainable solutions-we're shaping the future of Nottinghamshire's highways to create a safer, more connected community for everyone. Your ideas, Your community, Your impact. What you'll do: Effectively manage available resources and capacity within the ecology team to ensure successful delivery of the teams work programme. Implement and manage the provision of ecology expertise and project delivery which may be complex and significant to achieve quality, programme and financial targets. Manage the provision of ecology expertise in delivery of team disciplines as part of planning process, which may include provision of expert witness role at inquiry, to achieve compliance with legislation, national and local policies. Provide expert ecological advice to colleagues, clients or third parties to support compliance with legislation and delivery of projects. Identify development and market opportunities to contribute to the growth of the ecology service thereby supporting achievement of business plan objectives. Lead, coach, and develop team members to achieve their potential and deliver effective business results. Hold team members to account to comply with internal and external standards of statutory responsibilities, duties, policies and procedures to ensure standards are met to maintain a consistent and high quality service. What we're seeking: Relevant degree and chartership (or eligibility) with a professional institute, or equivalent consultancy experience; full CIEEM membership with ongoing CPD. Extensive post qualification experience in ecological survey and assessment, ES chapter preparation, mitigation design/delivery (including ECoW), with Level 1 Natural England Bat Licence plus at least one other protected species licence. Strong knowledge of UK and European ecological legislation, policy and guidance, including Habitats Regulations Assessment and Biodiversity Net Gain. Proven ability to lead and prioritise a team, make sound decisions, and meet operational and business objectives. Excellent interpersonal and collaborative skills, with the ability to influence colleagues, senior managers, and clients. Strong ICT skills, including use of specialist software such as GIS for ecological or landscape visual impact assessments. Thorough working knowledge of health and safety, planning, technical legislation, and best practice for ecological assessments. Demonstrated experience in financial monitoring and budget control across consultancy projects. What can we offer? Competitive salary Hybrid Working Employee discounts and benefits Additional leave Free onsite parking Career growth opportunities within the company. Ready to join us and make a positive impact? Apply now!
CARDIFF COUNTY COUNCIL
Principal Social Worker
CARDIFF COUNTY COUNCIL City, Cardiff
Cardiff are seeking to build upon the success of recruiting social workers by ensuring that we have the very best principal social workers to coach and support our workers, enabling them to grow and develop. In pursuit of this we have increased the number of principal social workers are seeking to recruit permanent workers with a passion and drive to delivery only the 'very best' service to our children and their families and carers. The proverb ' it takes a village to raise a child ' is as relevant to a major city such as Cardiff as it is anywhere - the challenge is to identify, engage and work collaboratively with our communities to achieve this. Cardiff's locality model allows social workers and support staff to work within the local communities and get to know the specific needs of the communities we support. Working in partnership with other statutory and non-statutory agencies and the 3rd sector we provide the right level of assistance to our families at the right time, empowering families to reach out to these support networks in order to reduce the long term needs of individuals and the communities they live in. Cardiff as the capital of Wales offers not only the experience of working in a vibrant, and successful city but also offers easy access to the fabulous South Wales region's coastline and countryside with worldwide standing. Whether you choose to live in the city or within commuting distance, you have plenty of choice in accommodation, with excellent transport routes. For those practitioners seeking to broaden their experience working with Children and their families, Cardiff has so much to offer, through exciting opportunities to develop practice knowledge in areas that can only be found in the capital city, working with children and families from a diversity of backgrounds and experiences. Cardiff is a forward thinking organisation that is looking at remote and innovative ways of working with flexibility to work at home, in the office and supporting safe face-to-face contact with families and children. Cardiff Children's services are leaders in practice and have been chosen as the location for key pilot projects including Family Drug and Alcohol Courts. We are forward thinking and seeking to embrace new models of working to ensure success in supporting children and young people experiencing mental health crisis and children involved with criminal exploitation. Our new ways of working have led us to develop multi-disciplinary teams. Cardiff supports the learning and development of individuals through leadership and management development opportunities whilst actively involving staff in the auditing and review of proactive learning that enables continuous development of the service and individuals within a nurturing and supportive culture. There is a key focus on shifting the balance of care ensuring that only those children for whom risks cannot be mitigated are placed outside their family network. This is being achieved through clear analysis of the presenting issues and seeking to tailor support to meet the needs of family which might include daily support in the home and or the use of respite. Cardiff are committed to working with families through statutory intervention and sharing parental responsibility only where the risks dictate and not as a result of access to resources/services. About the job Cardiff Safeguarding and Children looked after teams are now based in 3 localities across the city at St Mellons in the East, Fairwater in the North and Cardiff Bay in the South enabling staff to be based within the communities that they serve. Within the team's geographical area you will support children and young people through robust assessment, outcome focused planning and effective intervention to support them in achieving positive outcomes within their families and communities. Working within a restorative practice approach, you will work in partnership with families and multi-agency colleagues in intervening to address both the presenting concerns and underlying difficulties. This is an exciting opportunity to join the service which puts the individual at the heart of our work. The teams work from a strengths-based (Signs of Safety) approach to meet the needs of young people and their families. As the Principal Social Worker you will have the opportunity to develop the practice of others within the team through joint working and supervision whilst also leading by example as case-holder for those children with more complex needs who require the expertise of an experienced and skilled practitioner. What We Are Looking For From You You will have an offer of direct access to a senior manager as mentor, if required. You will form a critical key part of the locality management team: shaping its practice and development alongside the other PSWs, Team Managers and your Operational Manager. Within the team you will take the role of Practice Leader, working with the Team Manager, supporting and encouraging the culture within the services as well as leading, teaching and modelling the Signs of Safety approach. You will work alongside the Team Manager to help in managing the performance and development of Social Workers as well as contributing to the development and maintenance of effective systems to ensure quality services to children in need and their families. The successful candidates must have robust safeguarding experience and experience of working with Children looked after and be confident with court proceedings. As a child protection social worker, you must be flexible and able to work under pressure. Due to the nature of the role candidates must have front line post qualifying experience in child protection services. A degree in Social Work is essential for this role, as well as excellent skills in assessment and the ability to write concise records and reports. You will be a good team player, have excellent communication, organisation skills and IT skills. Mae Caerdydd yn ceisio adeiladu ar lwyddiant recriwtio gweithwyr cymdeithasol drwy sicrhau bod gennym y prif weithwyr cymdeithasol gorau i hyfforddi a chefnogi ein gweithwyr, gan eu galluogi i dyfu a datblygu. Wrth fynd ar drywydd hyn, rydym wedi cynyddu nifer y prif weithwyr cymdeithasol ac yn ceisio recriwtio gweithwyr parhaol gydag angerdd a chymhelliant er mwyn darparu dim ond y gwasanaeth 'gorau oll' i'n plant a'u teuluoedd a'u gofalwyr. Mae'r ddihareb ' mae'n cymryd pentref i fagu plentyn ' yr un mor berthnasol i ddinas fawr fel Caerdydd ag y mae yn unrhyw le - yr her yw nodi, ymgysylltu a chydweithio â'n cymunedau i gyflawni hyn. Mae model ardal Caerdydd yn caniatáu i weithwyr cymdeithasol a staff cymorth weithio yn y cymunedau lleol a dod i adnabod anghenion penodol y cymunedau rydym yn eu cefnogi. Gan weithio mewn partneriaeth ag asiantaethau statudol ac anstatudol eraill a'r 3ydd sector, rydym yn darparu'r lefel gywir o gymorth i'n teuluoedd ar yr adeg gywir, gan rymuso teuluoedd i estyn allan at y rhwydweithiau cymorth hyn er mwyn lleihau anghenion hirdymor unigolion a'r cymunedau y maent yn byw ynddynt. Mae Caerdydd fel prifddinas Cymru yn cynnig nid yn unig y profiad o weithio mewn dinas fywiog a llwyddiannus ond mae hefyd yn cynnig mynediad hawdd i arfordir a chefn gwlad gwych rhanbarth De Cymru sydd â statws byd-eang. P'un a ydych yn dewis byw yn y ddinas neu o fewn pellter cymudo, mae gennych ddigon o ddewis mewn llety, gyda llwybrau trafnidiaeth ardderchog. I'r ymarferwyr hynny sy'n ceisio ehangu eu profiad o weithio gyda Phlant a'u teuluoedd, mae gan Gaerdydd gymaint i'w gynnig, drwy gyfleoedd cyffrous i ddatblygu gwybodaeth ymarfer mewn meysydd sydd ond ar gael yn y brifddinas, gan weithio gyda phlant a theuluoedd o amrywiaeth o gefndiroedd a phrofiadau. Mae Caerdydd yn sefydliad blaengar sy'n edrych ar ffyrdd o weithio o bell ac arloesol gyda hyblygrwydd i weithio gartref, yn y swyddfa a chefnogi cyswllt diogel wyneb yn wyneb â theuluoedd a phlant. Mae gwasanaethau Plant Caerdydd yn arweinwyr o ran ymarfer ac fe'u dewiswyd fel lleoliad ar gyfer prosiectau peilot allweddol gan gynnwys Llysoedd Cyffuriau ac Alcohol Teuluol. Rydym yn flaengar ac yn ceisio croesawu modelau gweithio newydd er mwyn sicrhau llwyddiant wrth gefnogi plant a phobl ifanc sy'n profi argyfwng iechyd meddwl a phlant sy'n ymwneud â chamfanteisio troseddol. Mae ein ffyrdd newydd o weithio wedi ein harwain at ddatblygu timau amlddisgyblaethol. Mae Caerdydd yn cefnogi dysgu a datblygu unigolion drwy gyfleoedd datblygu arweinyddiaeth a rheolaeth wrth gynnwys staff yn y gwaith o archwilio ac adolygu dysgu rhagweithiol sy'n galluogi datblygiad parhaus y gwasanaeth ac unigolion o fewn diwylliant meithringar a chefnogol. Mae ffocws allweddol ar symud cydbwysedd gofal gan sicrhau mai dim ond y plant hynny na ellir lliniaru risgiau ar eu rhan sy'n cael eu rhoi y tu allan i'w rhwydwaith teuluol. Mae hyn yn cael ei gyflawni drwy ddadansoddi'r materion cyflwyno yn glir a cheisio teilwra cymorth i ddiwallu anghenion teulu a allai gynnwys cymorth dyddiol yn y cartref a/neu ddefnyddio seibiant. Mae Caerdydd wedi ymrwymo i weithio gyda theuluoedd drwy ymyrraeth statudol a rhannu cyfrifoldeb rhiant dim ond pan fo'r risgiau'n mynnu hynny ac nid o ganlyniad i fynediad at adnoddau/gwasanaethau. Am Y Swydd Byddwch yn cefnogi plant a phobl ifanc trwy gynnal asesiadau cadarn, cynllunio sy'n canolbwyntio ar ddeilliannau ac ymyriadau effeithiol i'w cefnogi wrth gyflawni deilliannau cadarnhaol o fewn eu teuluoedd a'u cymunedau. Gan weithio o fewn dull ymarfer adferol . click apply for full job details
May 02, 2026
Full time
Cardiff are seeking to build upon the success of recruiting social workers by ensuring that we have the very best principal social workers to coach and support our workers, enabling them to grow and develop. In pursuit of this we have increased the number of principal social workers are seeking to recruit permanent workers with a passion and drive to delivery only the 'very best' service to our children and their families and carers. The proverb ' it takes a village to raise a child ' is as relevant to a major city such as Cardiff as it is anywhere - the challenge is to identify, engage and work collaboratively with our communities to achieve this. Cardiff's locality model allows social workers and support staff to work within the local communities and get to know the specific needs of the communities we support. Working in partnership with other statutory and non-statutory agencies and the 3rd sector we provide the right level of assistance to our families at the right time, empowering families to reach out to these support networks in order to reduce the long term needs of individuals and the communities they live in. Cardiff as the capital of Wales offers not only the experience of working in a vibrant, and successful city but also offers easy access to the fabulous South Wales region's coastline and countryside with worldwide standing. Whether you choose to live in the city or within commuting distance, you have plenty of choice in accommodation, with excellent transport routes. For those practitioners seeking to broaden their experience working with Children and their families, Cardiff has so much to offer, through exciting opportunities to develop practice knowledge in areas that can only be found in the capital city, working with children and families from a diversity of backgrounds and experiences. Cardiff is a forward thinking organisation that is looking at remote and innovative ways of working with flexibility to work at home, in the office and supporting safe face-to-face contact with families and children. Cardiff Children's services are leaders in practice and have been chosen as the location for key pilot projects including Family Drug and Alcohol Courts. We are forward thinking and seeking to embrace new models of working to ensure success in supporting children and young people experiencing mental health crisis and children involved with criminal exploitation. Our new ways of working have led us to develop multi-disciplinary teams. Cardiff supports the learning and development of individuals through leadership and management development opportunities whilst actively involving staff in the auditing and review of proactive learning that enables continuous development of the service and individuals within a nurturing and supportive culture. There is a key focus on shifting the balance of care ensuring that only those children for whom risks cannot be mitigated are placed outside their family network. This is being achieved through clear analysis of the presenting issues and seeking to tailor support to meet the needs of family which might include daily support in the home and or the use of respite. Cardiff are committed to working with families through statutory intervention and sharing parental responsibility only where the risks dictate and not as a result of access to resources/services. About the job Cardiff Safeguarding and Children looked after teams are now based in 3 localities across the city at St Mellons in the East, Fairwater in the North and Cardiff Bay in the South enabling staff to be based within the communities that they serve. Within the team's geographical area you will support children and young people through robust assessment, outcome focused planning and effective intervention to support them in achieving positive outcomes within their families and communities. Working within a restorative practice approach, you will work in partnership with families and multi-agency colleagues in intervening to address both the presenting concerns and underlying difficulties. This is an exciting opportunity to join the service which puts the individual at the heart of our work. The teams work from a strengths-based (Signs of Safety) approach to meet the needs of young people and their families. As the Principal Social Worker you will have the opportunity to develop the practice of others within the team through joint working and supervision whilst also leading by example as case-holder for those children with more complex needs who require the expertise of an experienced and skilled practitioner. What We Are Looking For From You You will have an offer of direct access to a senior manager as mentor, if required. You will form a critical key part of the locality management team: shaping its practice and development alongside the other PSWs, Team Managers and your Operational Manager. Within the team you will take the role of Practice Leader, working with the Team Manager, supporting and encouraging the culture within the services as well as leading, teaching and modelling the Signs of Safety approach. You will work alongside the Team Manager to help in managing the performance and development of Social Workers as well as contributing to the development and maintenance of effective systems to ensure quality services to children in need and their families. The successful candidates must have robust safeguarding experience and experience of working with Children looked after and be confident with court proceedings. As a child protection social worker, you must be flexible and able to work under pressure. Due to the nature of the role candidates must have front line post qualifying experience in child protection services. A degree in Social Work is essential for this role, as well as excellent skills in assessment and the ability to write concise records and reports. You will be a good team player, have excellent communication, organisation skills and IT skills. Mae Caerdydd yn ceisio adeiladu ar lwyddiant recriwtio gweithwyr cymdeithasol drwy sicrhau bod gennym y prif weithwyr cymdeithasol gorau i hyfforddi a chefnogi ein gweithwyr, gan eu galluogi i dyfu a datblygu. Wrth fynd ar drywydd hyn, rydym wedi cynyddu nifer y prif weithwyr cymdeithasol ac yn ceisio recriwtio gweithwyr parhaol gydag angerdd a chymhelliant er mwyn darparu dim ond y gwasanaeth 'gorau oll' i'n plant a'u teuluoedd a'u gofalwyr. Mae'r ddihareb ' mae'n cymryd pentref i fagu plentyn ' yr un mor berthnasol i ddinas fawr fel Caerdydd ag y mae yn unrhyw le - yr her yw nodi, ymgysylltu a chydweithio â'n cymunedau i gyflawni hyn. Mae model ardal Caerdydd yn caniatáu i weithwyr cymdeithasol a staff cymorth weithio yn y cymunedau lleol a dod i adnabod anghenion penodol y cymunedau rydym yn eu cefnogi. Gan weithio mewn partneriaeth ag asiantaethau statudol ac anstatudol eraill a'r 3ydd sector, rydym yn darparu'r lefel gywir o gymorth i'n teuluoedd ar yr adeg gywir, gan rymuso teuluoedd i estyn allan at y rhwydweithiau cymorth hyn er mwyn lleihau anghenion hirdymor unigolion a'r cymunedau y maent yn byw ynddynt. Mae Caerdydd fel prifddinas Cymru yn cynnig nid yn unig y profiad o weithio mewn dinas fywiog a llwyddiannus ond mae hefyd yn cynnig mynediad hawdd i arfordir a chefn gwlad gwych rhanbarth De Cymru sydd â statws byd-eang. P'un a ydych yn dewis byw yn y ddinas neu o fewn pellter cymudo, mae gennych ddigon o ddewis mewn llety, gyda llwybrau trafnidiaeth ardderchog. I'r ymarferwyr hynny sy'n ceisio ehangu eu profiad o weithio gyda Phlant a'u teuluoedd, mae gan Gaerdydd gymaint i'w gynnig, drwy gyfleoedd cyffrous i ddatblygu gwybodaeth ymarfer mewn meysydd sydd ond ar gael yn y brifddinas, gan weithio gyda phlant a theuluoedd o amrywiaeth o gefndiroedd a phrofiadau. Mae Caerdydd yn sefydliad blaengar sy'n edrych ar ffyrdd o weithio o bell ac arloesol gyda hyblygrwydd i weithio gartref, yn y swyddfa a chefnogi cyswllt diogel wyneb yn wyneb â theuluoedd a phlant. Mae gwasanaethau Plant Caerdydd yn arweinwyr o ran ymarfer ac fe'u dewiswyd fel lleoliad ar gyfer prosiectau peilot allweddol gan gynnwys Llysoedd Cyffuriau ac Alcohol Teuluol. Rydym yn flaengar ac yn ceisio croesawu modelau gweithio newydd er mwyn sicrhau llwyddiant wrth gefnogi plant a phobl ifanc sy'n profi argyfwng iechyd meddwl a phlant sy'n ymwneud â chamfanteisio troseddol. Mae ein ffyrdd newydd o weithio wedi ein harwain at ddatblygu timau amlddisgyblaethol. Mae Caerdydd yn cefnogi dysgu a datblygu unigolion drwy gyfleoedd datblygu arweinyddiaeth a rheolaeth wrth gynnwys staff yn y gwaith o archwilio ac adolygu dysgu rhagweithiol sy'n galluogi datblygiad parhaus y gwasanaeth ac unigolion o fewn diwylliant meithringar a chefnogol. Mae ffocws allweddol ar symud cydbwysedd gofal gan sicrhau mai dim ond y plant hynny na ellir lliniaru risgiau ar eu rhan sy'n cael eu rhoi y tu allan i'w rhwydwaith teuluol. Mae hyn yn cael ei gyflawni drwy ddadansoddi'r materion cyflwyno yn glir a cheisio teilwra cymorth i ddiwallu anghenion teulu a allai gynnwys cymorth dyddiol yn y cartref a/neu ddefnyddio seibiant. Mae Caerdydd wedi ymrwymo i weithio gyda theuluoedd drwy ymyrraeth statudol a rhannu cyfrifoldeb rhiant dim ond pan fo'r risgiau'n mynnu hynny ac nid o ganlyniad i fynediad at adnoddau/gwasanaethau. Am Y Swydd Byddwch yn cefnogi plant a phobl ifanc trwy gynnal asesiadau cadarn, cynllunio sy'n canolbwyntio ar ddeilliannau ac ymyriadau effeithiol i'w cefnogi wrth gyflawni deilliannau cadarnhaol o fewn eu teuluoedd a'u cymunedau. Gan weithio o fewn dull ymarfer adferol . click apply for full job details
National Highways
Principal Lab Manager
National Highways
About the job. As part of the development of our Digital Services function, we are recruiting to strengthen our internal digital capability. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network click apply for full job details
May 02, 2026
Full time
About the job. As part of the development of our Digital Services function, we are recruiting to strengthen our internal digital capability. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network click apply for full job details
National Highways
Principal Lab Manager
National Highways Guildford, Surrey
About the job. As part of the development of our Digital Services function, we are recruiting to strengthen our internal digital capability. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network click apply for full job details
May 02, 2026
Full time
About the job. As part of the development of our Digital Services function, we are recruiting to strengthen our internal digital capability. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network click apply for full job details
Transport Administrator
Freight Force Recruitment Ltd Rushden, Northamptonshire
Location: Rushden, NN10 6AY Salary: £25,000 £30,000 per annum (dependent on experience) Opportunity to progress into a senior role! Freight Force Recruitment Ltd are acting as an Employment Agency in relation to this permanent vacancy. About the Role An exciting opportunity has arisen for an experienced Transport Administrator to join a busy and fast-paced logistics operation based in Rushden. Working closely with the Transport Manager and reporting directly to the Administration Manager, you will play a key role in supporting the day-to-day transport administration function across multiple contracts. This role requires a highly organised individual with strong attention to detail, capable of managing high volumes of paperwork, processing Proofs of Delivery (PODs), and supporting operational efficiency within a palletised freight environment. Key Responsibilities Provide full administrative support to the Transport Manager and wider transport team Process and manage high volumes of PODs across multiple contracts Ensure accurate filing, scanning, and uploading of delivery documentation Chase outstanding PODs from drivers, customers, and partner depots Update transport management systems with delivery and collection information Liaise with drivers, customers, and subcontractors regarding delivery queries Support daily planning administration and operational documentation Assist with booking slots, customer requests, and general transport queries Maintain accurate records for invoicing and operational reporting Handle general administration duties including emails, data entry, and document control Support compliance requirements and internal procedures Skills & Experience Required Previous experience in a Transport Administrator role (essential) Experience working within a logistics / haulage / pallet network environment preferred Strong POD processing experience Excellent organisational and time management skills Ability to work in a fast-paced transport office High attention to detail and accuracy Strong communication skills Competent IT skills including Microsoft Office and transport systems Ability to work independently and as part of a team Personal Attributes Proactive and self-motivated Strong problem-solving skills Professional and confident communication style Able to prioritise workload effectively Flexible and adaptable to operational needs What s on Offer 20 days holiday plus Bank Holidays Career progression opportunities Stable and growing logistics operation Supportive team environment Opportunity to develop within transport and logistics The company are looking to progress this role into a senior Transport Management position for the right candidate.
May 02, 2026
Full time
Location: Rushden, NN10 6AY Salary: £25,000 £30,000 per annum (dependent on experience) Opportunity to progress into a senior role! Freight Force Recruitment Ltd are acting as an Employment Agency in relation to this permanent vacancy. About the Role An exciting opportunity has arisen for an experienced Transport Administrator to join a busy and fast-paced logistics operation based in Rushden. Working closely with the Transport Manager and reporting directly to the Administration Manager, you will play a key role in supporting the day-to-day transport administration function across multiple contracts. This role requires a highly organised individual with strong attention to detail, capable of managing high volumes of paperwork, processing Proofs of Delivery (PODs), and supporting operational efficiency within a palletised freight environment. Key Responsibilities Provide full administrative support to the Transport Manager and wider transport team Process and manage high volumes of PODs across multiple contracts Ensure accurate filing, scanning, and uploading of delivery documentation Chase outstanding PODs from drivers, customers, and partner depots Update transport management systems with delivery and collection information Liaise with drivers, customers, and subcontractors regarding delivery queries Support daily planning administration and operational documentation Assist with booking slots, customer requests, and general transport queries Maintain accurate records for invoicing and operational reporting Handle general administration duties including emails, data entry, and document control Support compliance requirements and internal procedures Skills & Experience Required Previous experience in a Transport Administrator role (essential) Experience working within a logistics / haulage / pallet network environment preferred Strong POD processing experience Excellent organisational and time management skills Ability to work in a fast-paced transport office High attention to detail and accuracy Strong communication skills Competent IT skills including Microsoft Office and transport systems Ability to work independently and as part of a team Personal Attributes Proactive and self-motivated Strong problem-solving skills Professional and confident communication style Able to prioritise workload effectively Flexible and adaptable to operational needs What s on Offer 20 days holiday plus Bank Holidays Career progression opportunities Stable and growing logistics operation Supportive team environment Opportunity to develop within transport and logistics The company are looking to progress this role into a senior Transport Management position for the right candidate.
Support Manager
Ben
Our Mission We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond. Your Mission As a Support Manager, you will be instrumental in driving efficiency, enhancing customer satisfaction, and fostering innovation within our support ecosystem. Your role will be pivotal in ensuring our support function operates at its peak, leveraging data-driven insights and AI-first strategies to deliver exceptional customer experiences. The Support Manager position at Ben is a hybrid role: part individual contributor and part people manager. We think of it as a "player-coach" role because of the dynamic of leading your team, coaching and developing each team member whilst also contributing to the output volume. Responsibilities Building and implementing data-driven strategies to continuously improve support efficiency and effectiveness Creating and monitoring key performance metrics to drive actionable insights and support decision-making Delivering AI-first adoption techniques to streamline support processes and enhance customer experiences Supporting and managing a team of 6+ support professionals, fostering their growth and development Developing and executing capacity planning strategies to maintain optimal support workload Building strong relationships with key stakeholders to amplify the voice of the customer in product development Managing incidents and deploying swift, effective action plans to maintain healthy support operations Translating company vision, OKRs, and business requirements into actionable support strategies You will love this role if you have Experience managing support teams, strong analytical skills, proficiency with support software, and excellent communication skills. Proven track record in driving efficiency and implementing data-driven support strategies Strong analytical skills with the ability to derive actionable insights from complex data sets Experience with chat-based support software, particularly Intercom Proficiency in capacity planning and workload management Demonstrated ability to lead AI adoption initiatives in customer support Excellent communication skills with the ability to engage effectively at both customer and technical levels Strong incident management skills with the ability to quickly deploy effective action plans A passion for delivering exceptional customer experiences and driving continuous improvement Ability to balance individual contributions with effective team management Desirable: Experience with AI adoption in support, advanced capacity planning skills, and deep understanding of SaaS ecosystems. Our compensation & benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. We've built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development £500 work from home set up allowance, which you can put towards kitting out your home office Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting Comprehensive and tailored mental health support through a leading provider Access to a choice of fitness memberships Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .
May 02, 2026
Full time
Our Mission We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond. Your Mission As a Support Manager, you will be instrumental in driving efficiency, enhancing customer satisfaction, and fostering innovation within our support ecosystem. Your role will be pivotal in ensuring our support function operates at its peak, leveraging data-driven insights and AI-first strategies to deliver exceptional customer experiences. The Support Manager position at Ben is a hybrid role: part individual contributor and part people manager. We think of it as a "player-coach" role because of the dynamic of leading your team, coaching and developing each team member whilst also contributing to the output volume. Responsibilities Building and implementing data-driven strategies to continuously improve support efficiency and effectiveness Creating and monitoring key performance metrics to drive actionable insights and support decision-making Delivering AI-first adoption techniques to streamline support processes and enhance customer experiences Supporting and managing a team of 6+ support professionals, fostering their growth and development Developing and executing capacity planning strategies to maintain optimal support workload Building strong relationships with key stakeholders to amplify the voice of the customer in product development Managing incidents and deploying swift, effective action plans to maintain healthy support operations Translating company vision, OKRs, and business requirements into actionable support strategies You will love this role if you have Experience managing support teams, strong analytical skills, proficiency with support software, and excellent communication skills. Proven track record in driving efficiency and implementing data-driven support strategies Strong analytical skills with the ability to derive actionable insights from complex data sets Experience with chat-based support software, particularly Intercom Proficiency in capacity planning and workload management Demonstrated ability to lead AI adoption initiatives in customer support Excellent communication skills with the ability to engage effectively at both customer and technical levels Strong incident management skills with the ability to quickly deploy effective action plans A passion for delivering exceptional customer experiences and driving continuous improvement Ability to balance individual contributions with effective team management Desirable: Experience with AI adoption in support, advanced capacity planning skills, and deep understanding of SaaS ecosystems. Our compensation & benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. We've built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development £500 work from home set up allowance, which you can put towards kitting out your home office Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting Comprehensive and tailored mental health support through a leading provider Access to a choice of fitness memberships Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .

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