Administrator

Administrator

Location: Maidenhead, Berkshire

Hours: 30 hours per week (over 5 days)

Salary: £21,672 £24,120 per annum (FTE £27,091 £30,150)

This is a varied and rewarding role at the heart of our fundraising team.

As our Supporter Relations and Office Administrator, you will be the first point of contact for our incredible supporters welcoming them in person, responding to enquiries, and ensuring every interaction leaves them feeling valued and appreciated.

Alongside this, you ll keep our busy fundraising office running smoothly with solid administrative support for the whole team.

No two days are the same this role is ideal for someone who thrives in a busy environment, enjoys connecting with people, and takes pride in being highly organised and detail-focused.

Key responsibilities

Office and fundraising administration

• Maintain efficient office processes and systems
• Welcome visitors and support meetings and interviews
• Manage stationery and resources
• Support fundraising events and projects (e.g. guest lists, logistics)
• Assist with database updates (Salesforce) and reporting
• Support merchandise sales and stock control
• Provide general administrative support to the fundraising team

Supporter relations

• Act as the first point of contact for supporters (face-to-face, phone, email)
• Deliver excellent customer care and build positive relationships
• Send personalised thank you communications in line with our stewardship approach
• Make calls to thank and engage supporters
• Identify opportunities to deepen supporter involvement

About you

We re looking for someone who is:

• Experienced in a customer-facing and administrative role
• An excellent communicator, confident both written and verbally
• Highly organised, with strong attention to detail
• Proactive, adaptable, and able to manage competing priorities
• Confident using Microsoft Office (Word, Excel, Outlook)
• Passionate about delivering excellent service and building relationships

Experience with databases (particularly Salesforce), events, or working in a charity/fundraising environment would be an advantage.

Alexander Devine Children s Hospice Service is committed to safeguarding and promoting the welfare of children and young people. All roles are subject to appropriate checks, including an enhanced DBS where required.

To Apply

If you feel you are a suitable candidate and would like to work for Alexander Devine Children s Hospice Service, please do not hesitate to apply.

Closing Date: Monday 18th May 2026