31 jobs found

A leading nonprofit organization in the United Kingdom is seeking an experienced Operations Director to guide the vision and oversee operations. This role involves collaborating with community stakeholders and supervising program directors to meet financial and strategic goals. The ideal candidate should have a background in nonprofit management, preferably with YMCA experience, and possess strong leadership skills. Responsibilities include managing volunteer development, budgeting, and program development, ensuring a positive impact within the community.

JOB PURPOSE: YMCA Lurgan is an Christian organisation, open to people of all faiths and none, which seeks to transform the lives of children, young people and families empowering them to create positive change in their lives and communities. The main purpose of the Chief Executive role is to provide vision and strategic leadership to the organisation; to support and motivate teams of staff and volunteers to deliver our funded services and programmes, and to identify, develop and implement new areas of service consistent with the YMCA's mission and resources. MAIN DUTIES AND RESPONSIBILITIES: 1. Strategic Leadership Provide visionary leadership that aligns with the ethos, mission, and values of YMCA Lurgan. Develop and implement a strategic plan in collaboration with the Board of Trustees to ensure the long-term sustainability and impact of the organisation. Identify opportunities for growth, innovation, and service development to meet the needs of the wider Lurgan community. Ensure alignment of operational activities with the organisation's objectives and charitable purpose. 2. Service Provision Oversee the delivery of high-quality programmes and services that support young people and the wider community. Ensure that all activities uphold the Christian faith-based principles of the organisation while being inclusive and accessible to all. Monitor and evaluate service provision to ensure effectiveness and continuous improvement. Develop partnerships with external agencies, faith-based groups, and statutory bodies to enhance service delivery. 3. People Management Provide effective leadership, motivation, and support to staff and volunteers, fostering a culture of teamwork and excellence, promoting a healthy working environment. Ensure appropriate recruitment, training, and development opportunities to build a skilled and committed workforce. Promote a safe and inclusive working environment in line with safeguarding employment best practice. 4. Financial Management Work with the Board of Management to develop and manage the organisation's budget, ensuring financial stability and sustainability. Identify and secure funding through grants, fundraising, and other income-generating opportunities. Oversee financial controls, compliance, and reporting, ensuring transparency and accountability. Ensure effective resource allocation to maximise the impact of the organisation's work. To ensure that YMCA Lurgan complies with the requirements of any bodies from which it receives funds and meets all its legal responsibilities. 5. Representation Develop partnerships with statutory, voluntary, commercial, church, community and other organisations, whilst promoting the work of the organisation Explore opportunities for working effectively with other YMCAs and to be involved in the wider YMCA movement, national and international. Be involved in the wider YMCA movement, national and international. 6. General To ensure that the organisation operates within legal requirements with regard to the Charities Act, Company Law, Employment Law, Health and Safety, and other relevant legislation to ensure that statutory reporting requirements (annual report, audited accounts, changes in directors, etc.) are complied with. To measure the effectiveness of the organisation through monitoring and impact reporting, ensuring that quality assurance systems are developed and implemented. A flexible attitude to the provision of services will be encouraged. A creative and innovative ability will be required to meet the stated objectives. The Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Closing date for applications: Monday 25th May at 12 Noon To:

Job Title: Qualitative Associate Director Department: Beano Brain Reporting to: Group Director - UK Qual Location: London, UK Ways of Working: Hybrid; 2 days a week in the office Contract Type: Permanent Beano Brain, a leading kid, youth and family insights agency, is hiring a Qualitative Associate Director to join the team in our London office on Fleet Street. Beano Brain is part of the DCT Thomson Media and publishing company. Beano Brain is a team of collaborators who balance being supportive and transparent with rebel thinking. While fostering a non hierarchical environment where team members take initiative and aren't afraid to challenge each other's thinking, Beano Brain gives everyone on the team a voice. No two days are the same at Beano Brain! The Qualitative Associate Director will operate across qualitative projects for medium and large clients in the UK, Europe and the US as well as contribute to insight product innovation. You will also be excited about bringing on young researchers and seeing them succeed under your guidance. DESCRIPTION The Qualitative Associate Director will deliver commercially valuable qualitative insight that enables Beano Brain clients to make faster, more confident decisions in a shifting kids, teens and families' landscape. Demand for rigorous, creative qualitative insight is growing as clients face tougher markets, tighter budgets, and rapid behavioural change across young audiences. The Qualitative Associate Director role strengthens Beano Brain's ability to scale insight delivery across the UK, Europe and the US. It drives high quality project direction, builds client relationships that support growth, and develops insight talent so the team can respond quickly to new opportunities. It ensures that insight output is evidence based, actionable and aligned to Beano Brain's commercial strategy and innovation priorities. Managing 3 direct reports, the Qualitative Associate Director will also interface with Insight Directors, Commercial Managing Director, Commercial Director, Research Managers, cross functional colleagues contributing to data, trends or commercial opportunities, and external partners (fieldwork agencies, specialist moderators, international partners). Collaboration involves leading project design and insight delivery, advising on qualitative approaches, contributing to commercial planning, and aligning with Directors for approval on pricing, methodology shifts, contract terms and major client decisions. Key responsibilities include: Client insight delivery Deliver qualitative insight projects that provide clear, evidence based recommendations that shape client decisions and commercial outcomes. Ensure all work meets Beano Brain quality standards and is delivered on time and within budget. Project and portfolio direction Own the design and delivery of medium sized qualitative projects and contribute to larger, multi market programmes. Ensure that insights are synthesised and communicated in a way that directly supports growth opportunities in Beano Brain's commercial portfolio. Client relationship management Lead and grow relationships on medium sized accounts and support relationship development on larger ones. Ensure clients receive proactive guidance, trend insight and challenge that deepens partnership value. Team development 50% of time dedicated to managing and mentoring; 50% of time dedicated to project work Develop and manage Research Managers and junior qualitative researchers. Set clear expectations, coach performance, and build capability in analysis, moderation and storytelling to support a high performant team culture. Commercial contribution Contribute to winning new work by shaping proposals, costing projects, presenting capabilities and using existing client contacts. Ensure each project supports margin, repeat work and wider portfolio opportunities. Insight innovation Support the evolution of Beano Brain's qualitative tools and approaches. Test, refine and share new methods that improve authenticity, speed, and impact of insights across markets. Skills: Applying insight to refine client decision processes. Structuring qualitative data, synthesising findings and identifying patterns. Selecting and applying qualitative and mixed method approaches. Directing projects, resources, risks and timelines. Building long term, trusted partnerships. Client challenges into clear insight objectives. Designing discussion guides, stimuli and co creation tasks. Evolving qualitative approaches in response to market shifts and client needs. Developing capability and performance in junior researchers. Creating clear insight narratives and presenting to senior stakeholders. Experience: Proven experience moderating with kids, teens, parents and families. Leading qualitative projects in agencies or consultancies. Working with clients in sectors such as media, tech, gaming, FMCG or leisure. Experience in multi market qualitative delivery. Behaviours that will help this role succeed: Being More Curious Seeks new signals in youth and family behaviours and challenges assumptions with evidence. Actively explores new qualitative methods and audience dynamics. Experiment with Purpose Tests new research approaches in controlled, commercially relevant ways. Brings forward ideas that improve insight speed, authenticity and client value. Owning the Outcomes Takes accountability for project quality, client impact and commercial performance. Escalates risks early and follows through until the job is done well. Being More Collaborative Works openly with colleagues across the portfolio, sharing tools, insight and lessons learned. Builds trust with clients and internal teams by being transparent, prepared and reliable.

Overview The role of a Trust NED is to support the Board of Directors in providing an independent view on the Trust's strategy, overseeing the implementation of national strategies and regulatory compliance, and working collaboratively with our Council of Governors. As a NED, you will become a member of the committees of the Board. Responsibilities Participation in the work of the Board of Directors and contributing to the development of the Trust's strategy. Ensuring that the highest standards of corporate and clinical governance are maintained. Constructively challenging the performance of the Trust, with a specific focus on clinical governance frameworks used to improve quality of care for patients. Engaging regularly with the Council of Governors and ensuring that the Trust is accountable to its membership via the Council of Governors. Preparing for, attending, and contributing to Board of Directors' meetings, Committees of the Board as agreed with the Chair, Council of Governors' meetings, and the Board. Key Competencies Recent Board or senior level leadership experience in a large and complex organisation with experience as a member of a Board Committee. Effective communication and engagement skills, including the ability to actively listen, promote discussion of views, welcome constructive challenge, and be approachable. A strong commitment to developing effective collaborative relationships with partners and key stakeholders. Demonstrable commitment to equality, inclusion and reducing health and racial inequalities. Education, Qualifications and Training Evidence of extensive, senior-level (ideally Board-level) experience in complex organisations. Evidence of professional and personal development at senior management level. Knowledge and Experience Experience of involvement in corporate governance and risk issues in an active or advisory capacity. Experience of strategic planning and decision making. Knowledge of effective governance and assurance frameworks. Evidence of proven involvement in helping to influence change and improvement in an organisation. Previous experience as a Non-Executive Director would be helpful but not essential. Previous experience of organisational development and cultural change in the public or private sector is desirable but not essential. Skills and Abilities Evidence of ability to make significant and successful contribution at Board level in a complex organisation. Evidence of advanced analytical and problem solving skills. Ability to demonstrate a variety of leadership skills in complex situations. Excellent interpersonal and communication skills and the ability to provide robust challenge in a Board setting. Familiarity with current political, legal and business developments that impact on governance and risk in the NHS. Demonstrable commitment to equality, inclusion and reducing health and racial inequalities. The Nolan Principles - The Seven Principles of Public Life Show commitment to the values of the Trust and to the Seven Principles of Public Life, as drawn up by the Committee on Standards in Public Life. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

A leading healthcare provider in the United Kingdom is seeking a Trust Non-Executive Director (NED) to support its Board of Directors. The ideal candidate will have extensive board-level experience and strong leadership, communication, and analytical skills. Key responsibilities include overseeing trust strategies, governance, and engaging with stakeholders. This fulfilling role requires a deep commitment to equality and improving health outcomes. The successful applicant will play a vital role in shaping healthcare governance and strategy within the Trust.

Governance Professional Lead on all matters relating to governance across the Angling Trust, Fish Legal and the Fisheries Conservation Trust group. Maintain compliance with the Code for Sports Governance, the Charity Governance Code and other relevant frameworks. Own organisational risk management, including maintaining risk registers and leading periodic reviews. Build relationships that support non executive directors, senior management and colleagues across the organisations. Work with colleagues across the group to influence a culture of good governance. Act as Company Secretary. Qualifications & Experience Governance professional with experience within prescribed governance frameworks. Personable, flexible, with excellent interpersonal skills and a 'can do' attitude. Self motivated, organised, able to manage a varied workload and pivot with changing priorities. Owner of continuous professional development, with support and mentoring available. Proven track record of implementing the Code for Sports Governance or the Charity Governance Code. Recognised governance qualification. Experience working across organisations and teams to facilitate continuous improvement and change. Experience working with boards and committees. Line management experience in a hybrid working environment. Parliamentary Officer Parliamentary engagement and monitoring. Build and maintain effective working relationships with Ministers, MPs, Peers, parliamentary staff and relevant All Party Parliamentary Groups (APPGs). Draft high quality parliamentary briefings for MPs and Peers on freshwater and marine issues affecting recreational angling with support from the wider Campaigns team. Work closely with policy leads across freshwater and marine to translate technical and policy detail into accessible and persuasive parliamentary material. Act as a key link between the Campaigns & Policy team and parliamentary stakeholders. Qualifications & Experience (Parliamentary Officer) Demonstrable understanding of the UK parliamentary system and how to influence decision making within it. Experience producing clear, accurate and persuasive briefings for political or public policy audiences. Strong written and verbal communication skills, translating complex policy and technical issues into accessible language. Ability to monitor, analyse and summarise parliamentary activity and policy developments. Excellent organisational skills and ability to manage multiple priorities and deadlines. Experience working in Parliament, for a political organisation, membership body, NGO or public affairs environment. Knowledge of environmental, fisheries, water, access to nature or rural policy. Understanding of recreational angling, fisheries management or wider environmental and conservation policy. Salary & Contract (Parliamentary Officer) Salary £30,000 - £35,000 per annum pro rata, dependent on experience. 24 months fixed term contract, potentially extendable or convertible to permanent role with the right funding framework. Remote role with regular travel nationwide (occasional overnight stays, as required). Flexible working across the week - will consider less than FT requests (minimum 30 hours) (some evening or weekend work, as required). Pro rate of 25 days annual leave (plus public holidays). Laptop and telephone as well as any mileage, expenses, and TOIL. Training Officer Lead development of the central training proposition, delivered consistently across the online learning portal. Use in house course authoring tool to design, build, and publish digital learning modules, courses and structured pathways. Act as key point of contact with the online learning platform, fostering strong partnerships that support training development. Convert scripts, outlines and raw content created by subject matter specialists into clear, accessible, high quality training resources. Ensure all courses reflect a unified organisational voice and remain fully aligned with policies, codes of conduct, safeguarding requirements and environmental standards. Work closely with internal experts to translate technical environmental, coaching and charity based knowledge into user friendly learning. Maintain consistency of tone, structure, style and quality across all training materials. Manage training content pipelines, production workflows and version control. Develop assessments, quizzes, tasks and interactive digital elements to support effective learning. Review learner data, feedback and analytics to enhance the training offer. Provide occasional guidance to colleagues, tutors, clubs and volunteers on using the online portal. Qualifications & Experience (Training Officer) Experienced in training design, digital learning development, instructional design or building structured learning content. Enjoy converting technical or specialist knowledge into accessible training. Confident shaping scripts, organising content and creating structured digital learning experiences. Strong writer and communicator with excellent attention to detail. Can maintain consistent standards, ensuring training reflects organisational policies and messaging. Proactive, organised, self motivated and comfortable balancing multiple projects. Collaborates well with experts across different teams and disciplines. Experience designing training in environmental, conservation, charity or community focused contexts. Experience using course authoring tools for online learning platforms. Experience managing training workflows, version control or content production pipelines. Understanding of instructional design principles or learning theory. Knowledge of angling or a personal interest in the sport. Experience working with safeguarding, codes of conduct or compliance based training. We believe a diversity of backgrounds, experience and opinions builds the strongest team, so we encourage people from under represented groups to apply. We are members of the Sporting Equals Charter and are actively participating in the Sport England sponsored Inclusive Employers development programme. Please only apply if you have the right to work in the UK and meet the specific travel or vehicle requirements specified in each role. We take your privacy seriously and will only use your personal information to administer your application for this role-we will never pass your details onto a third party. We may contact you by email or telephone about the progress of your application. This processing is conducted lawfully based on legitimate interests.

Job Title Associate Director of Transfer Admission Department Admissions Online Recruitment Worker Type Regular Pay Type Position Salary Minimum $62,000 Position Salary Maximum $75,000 Salary will be commensurate with the level of the position, education, and experience. Scheduled Weekly Hours 40 Benefit Eligible Yes Screening Date 2026-03-30 Job Description Summary The Associate Director will provide leadership and direction on assigned programs and projects, ensuring that overall strategies and efforts align with and support the larger strategic vision, plans, and goals of the Office of Admission. Serving on the online and transfer leadership team, the Associate Director will directly supervise FT and/or PT Admission Counselors and/or Assistant Directors regarding transfer admission programming. This position will also develop and oversee training and professional development for admission staff to ensure knowledge, understanding, and excellent execution of projects or aspects of the work under the Associate Director's purview. The position will be responsible for directing and evaluating assigned recruitment strategies and initiatives, and will provide ongoing assessment, management, and recommendations for senior admission leadership. The position also includes responsibility for directly serving prospective transfer, visiting, non-degree, and relocating students, completing general admission counseling duties such as application review, admission presentations, and admission special events. Job Description E ssential Duties and Responsibilities: Manage and participate in all aspects of the domestic transfer, non-degree, and transient admission processes including application review, scholarship awarding, and outreach for Oxford, regionals, and online undergraduate programs, while ensuring that these are effectively streamlined and collaborative. (25%) Formulate recruitment strategies, plans, and goals for transfer student recruitment based on demographic analyses, market research, and other admission data and monitor transfer admission activity in critical markets; prepare statistical reports and analyses; coordinate recruitment activities to include four to six weeks of primarily local and regional travel with evening and weekend work expected. (15 %) Provide supervision, leadership and mentoring to assigned direct and indirect reports, ensuring adherence to office and institutional policies and procedures, conduct bi-weekly meetings, prepare monthly update reports, monitor the progress of enrollment trends, projects, and programming, and assist with the development and creation of strategic recruitment plans for targeted student populations in existing markets. (15%) Organize, coordinate, and manage on-campus, virtual and off-campus transfer student recruitment events and transfer coordinator/counselor programs; aimed at building and strengthening relationships and those created to support the overall transfer goals (10%) Serve as the lead regarding transfer student recruitment and enrollment; provide insight, direction, and feedback and ensure the alignment of all efforts with the broad recruitment and yield strategies for transfer student enrollment. Responsible for all-staff training and monitoring of transfer, non-degree, visiting and relocating admission procedures, and policies. Responsible for preparing weekly and annual reports for all efforts. (10%) Develop working knowledge of Miami University programs, opportunities, and policies; communicate information about the Miami brand, experience, and outcomes, along with admission policies and procedures, to prospective students, families, community college faculty and staff, community-based organizations, and alumni volunteers. (5%) Manage the development of a transfer student recruitment plan, including the training, development, and tracking of key performance indicators. Responsible for training the team and campus partners accordingly, providing opportunities for mentoring and strategy sessions, and helping develop a problem-solving approach to monitoring and responding to enrollment trends. (10%) Responsible for covering regularly scheduled counselor on duty sessions. (5%) Participate in professional organizational and professional development activities within the region. Other duties as assigned. (5%) Minimum Qualifications: Bachelor's Degree and 3 years of experience in admission, higher education or a related field. Preferred Qualifications: Master's Degree and 5 years of experience in admission, higher education or a related field. Experience working with data for strategic decision-making. Familiarity with Slate and working with other relational databases. Supervisory Experience. Required Knowledge, Skills, and Abilities: Candidates must be politically savvy and diplomatic. Possess exceptional written and oral communication skills, have a proven record of developing relationships and building rapport with internal and external constituencies, and demonstrate the ability to successfully manage a staff to ensure a climate of collaboration and teamwork, while encouraging professional development and continued improvement at the same time. Must be able to provide leadership and mentoring, but work independently and handle multiple tasks simultaneously, as well. Additional Position Information (if applicable) Required Application Documents resume and cover letter Special Instructions (if applicable) none Additional Information A criminal background check is required. All campuses are smoke- and tobacco-free campuses.This organization participates in E-Verify. Remote Work For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to or . Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.For more information on Miami University's mission and core values, please visit the webpage. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to or . Clery Act As part of the University's commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University's Annual Security & Fire Safety Report at: , which contains

TL;DR We're looking for a seasoned executive who can build and scale Convergent's UK presence while navigating the intersection of breakthrough science, institutional design, and UK science policy. As our Partner for UK Operations & Programs, you'll lead our ARIA partnership, run our UK Residency program, build our on-the-ground team and infrastructure, sit on FRO boards, and represent Convergent across the UK science and policy ecosystem. You'll interface with ARIA, UKRI, Innovate UK, and government leadership while maintaining our standards for ambitious, high-integrity science. If you've built teams and organizations from the ground up, understand both startup velocity and UK public sector dynamics, and believe British science policy can actually enable moonshots rather than just talk about them, you'll fit in great here. Why Join Now? Convergent Research exists to bring entirely new scientific institutions into the world: Focused Research Organizations (FROs). These are purpose-built, mission-driven orgs designed to solve technological bottlenecks, unlock whole new fields, and lead to scaled revolutions. Think: "What if Bell Labs, but for single-cell proteomics?" We've launched more than 10 FROs globally and proven that the model works. We've raised over $350 million and catalyzed $300+ million in follow on investment. Now we're scaling intentionally into the UK, and this is a critical inflection point for that expansion. Last year, we became an ARIA Activation Partner and ran our first UK Residency program for prospective FRO founders, through which we incubated and selected two new UK FROs for ARIA funding. We also established a legal presence in the UK. This year, we're running Version 2 of the Residency, expanding our physical and operational footprint, deepening our networks across British research institutions and funding bodies, and building the team that will make Convergent a permanent fixture of the UK science ecosystem. This role is critical because UK expansion represents both massive opportunity and serious operational complexity. The person who joins in this role will be setting a lot of where our UK (and broader European) strategy goes. In addition to a strong strategic leader, we need someone who can work hand in hand with our US-based team to help manage UK-specific infrastructure around hiring, systems, governance, and partnerships while also growing a portfolio of world class FROs that maintain the speed, ambition, and scientific rigor Convergent is known for. You're joining at a moment that is neither all risk nor all rote-we have early traction and strong partnerships, but plenty of room for experimentation. You'll be joining a team that is ambitious, irreverent, and deeply committed to enabling breakthrough science. If you're excited about building institutions from scratch, UK science policy and innovation ecosystems, and helping founders build lasting organizations without drowning in bureaucracy, this is your role. The Role As our Partner for UK Operations & Programs, you'll be part strategic operator, part ecosystem builder, part founder boss, part diplomatic envoy, part chief of staff for UK activities. You will: Lead UK Residency & FRO pipeline Own the execution of our UK Residency program. Identify and source breakthrough research concepts from across British universities and institutes, recruit stellar founding teams, shepherd them through the Residency, and launch new FROs in partnership with ARIA and other funders. Manage UK Office and Hiring Help our team continue to build the operational foundations Convergent needs in the UK, supporting recruitment of new team members and ensuring our UK entity can support a growing FRO portfolio. Grow UK government and funding relationships Deepen our partnership with ARIA while building relationships with UKRI, Innovate UK, DSIT, and other agencies funding high risk research. Position Convergent as the trusted operating partner for ambitious public good science across the UK funding landscape. Represent Convergent in UK policy and science circles Be Convergent's face in London, Cambridge, and beyond. Speak at conferences, engage with policymakers, build relationships with university leadership and research directors, and ensure the FRO model is understood and valued by the UK science establishment. Provide board governance Serve as voting board member on multiple UK-based FROs, bringing strategic oversight, removing blockers, ensuring milestones align with both scientific ambition and funder requirements, and helping founders navigate the unique challenges of the UK research landscape. Shape Convergent's UK/Europe strategy Work with Convergent leadership to refine our UK expansion roadmap, identify which partnerships and programs align with our mission, and ensure we scale our UK/Europe presence without losing what makes us effective. A Non MECE Overview of a Day In Your Life UK Residency Leadership: Own strategy and execution for Version 2 (and beyond) of the UK Residency program. This means sourcing candidates from across UK research institutions, designing programming that converts ideas into fundable FROs, managing relationships with ARIA and other potential funders, running selection processes, and ensuring residents have everything they need to succeed. Report on program outcomes and iterate the model based on what we learn. ARIA Partnership Management: Serve as Convergent's primary point of contact for ARIA. Manage the relationship strategically, understanding ARIA's evolving priorities, positioning Convergent FROs for success within ARIA's portfolio, ensuring compliance with partnership agreements, and identifying opportunities to deepen collaboration. UK Funding Ecosystem Development: Build relationships with UKRI program directors, Innovate UK leads, DSIT officials, and other funders in the UK landscape. Identify funding opportunities for existing and prospective FROs. Help FROs craft compelling proposals that speak to UK funding priorities whilst maintaining scientific ambition. Translate FRO impact into the stories and metrics that unlock sustained UK public and private support. Board & FRO Governance: Represent Convergent on the boards of UK-based FROs. Bring strategic oversight, ensure compliance with UK-specific requirements (charity law, employment law, etc.), call bullshit when needed, and help founders navigate operating in the UK research ecosystem whilst maintaining FRO velocity. Ecosystem Building & External Representation: Attend the right conferences and convenings. Build relationships with university technology transfer offices, research institute directors, and heads of department. Publish in Research Professional, speak on panels, brief parliamentarians and civil servants, and generally make Convergent a known and trusted name in UK science. UK Team Building & Operations: Support organizational design decisions and hiring for Convergent's growing UK team-could include roles in operations, programming, fundraising, communications, or technical support. Where appropriate, directly manage new hires. Work with our US-based operations team to ensure consistency where it matters and localization where it helps. The Ideal Person For This Role You've operated in both the startup world and the UK science/policy world, and you believe research can move much, MUCH faster. You're equally comfortable whiteboarding with a systems biologist and navigating UKRI grant portals. You've built teams and systems from the ground up. You understand that "government funded" doesn't have to mean "endless meetings and no progress," but you also know the UK has particular operational requirements that must be respected. You're comfortable with ambiguity and able to evolve the role as our UK presence matures. Version 1 of Convergent UK is working. Your job is to build Version 2 and set the stage for Version 3. You might be: A former operator who wants to build institutions at larger scale An ex ARIA Program Director or technical specialist who wants to work more directly with founding teams A startup operator who wants to bring the innovation mindset to science A recovering academic administrator who figured out how to make British science move quickly and wants to do it at scale Must Have Superpowers UK science ecosystem fluency: Deep understanding of British research funding (UKRI, ARIA, Innovate UK), university structures, charity/nonprofit regulations, and how to navigate UK science policy without drowning in process. Program management: Experience designing, running, and iterating cohort based programs, accelerators, residencies, or similar. You know how to create transformative experiences for participants. Strategic + ops chops: Can build five year roadmaps and also fix the thing that's broken today. Board experience: Comfort with governance, fiduciary responsibility, and making tough calls. Bonus if you understand UK charity governance specifically. Relationship builder: Extensive network across UK research institutions, funding bodies, or policy circles. People return your emails and actually want to help you. Excellent judgment under uncertainty: Can pressure test strategy, identify red flags, and make calls with incomplete information. Strong written and verbal communication: Can write for Nature, UKRI grant applications, board memos, and Twitter without changing who you are. Empathy for scientists + healthy disrespect for academic incentives . click apply for full job details

About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.