Tenancy Support & Financial Wellbeing Project Worker Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: 4.5-year fixed term (as this post is funded by the National Lottery) Salary: £28,000 per annum Location: Cambridge CB4 or at other locations within Cambridge About the Employer This charity works with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Theirs is the only day-time service in the city, providing year - round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community. This charity's specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support hem to sustain life away from the street. About you and the Role As a member of the Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering this organisation's specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion. Key Responsibilities To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within the organisation and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls. To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability - including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence. To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. To ensure that accurate records are kept, documenting the support services provided to their service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team. One of this charity's core values is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people's lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with this charity, you will find that they offer: Benefits - You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training - This employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role. Closing date: Monday 11th May, 2026 Interviews will be taking place between the 19th - 22nd May 2026 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
May 07, 2026
Full time
Tenancy Support & Financial Wellbeing Project Worker Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: 4.5-year fixed term (as this post is funded by the National Lottery) Salary: £28,000 per annum Location: Cambridge CB4 or at other locations within Cambridge About the Employer This charity works with people who are homeless, at risk of homelessness or with a history of homelessness. They provide services to aid every stage of recovery from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Theirs is the only day-time service in the city, providing year - round advice and support for homeless or vulnerably housed people. Over the past three decades they have continued to grow and adapt to meet the needs of the homeless community. This charity's specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support hem to sustain life away from the street. About you and the Role As a member of the Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering this organisation's specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion. Key Responsibilities To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within the organisation and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls. To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability - including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence. To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. To ensure that accurate records are kept, documenting the support services provided to their service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team. One of this charity's core values is to recognise and reward their staff as their greatest asset. They realise that it's their people who have helped them to become a well-respected charity that helps to make a positive change to homeless people's lives. They want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with this charity, you will find that they offer: Benefits - You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment - You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training - This employer recognises the importance of having a motivated and effective staff team. They offer on-going training to support you in your role. Closing date: Monday 11th May, 2026 Interviews will be taking place between the 19th - 22nd May 2026 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This employer is committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. They make selection decisions based on personal merit and an objective assessment against the criteria required for the post. They do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
Job Description: Job Role: Justice Case Worker Location: Aylesbury Salary: £26,049 - £27,128 (DOE) Contract: Full-time, Permanent Role Overview This position supports individuals as part of the CFO programme. You will help participants develop confidence, improve wellbeing, and progress toward training and employment opportunities. You will be based between High Wycombe Probation, HMP Aylesbury and Aylesbury Probation. You will deliver high-quality one-to-one support, create tailored plans, and work collaboratively with probation officers and community partners. Enhanced DBS and MOJ vetting required. Key Responsibilities Manage a community-based caseload of probation participants. Provide structured guidance, motivational support, and resettlement planning. Develop action plans and conduct regular progress reviews. Support participants to access training, work, housing, and health services. Maintain accurate case notes in line with compliance standards. Work collaboratively with probation teams and partner organisations. Essential Criteria Strong organisational skills with a proactive, solution-focused approach. Excellent communication and relationship-building skills. Commitment to rehabilitation and reducing reoffending. Understanding of safeguarding and risk management. Ability to pass enhanced background checks. Desirable Criteria Experience in probation, employability programmes, criminal justice, or social care. Knowledge of community support agencies and local referral pathways.
May 07, 2026
Full time
Job Description: Job Role: Justice Case Worker Location: Aylesbury Salary: £26,049 - £27,128 (DOE) Contract: Full-time, Permanent Role Overview This position supports individuals as part of the CFO programme. You will help participants develop confidence, improve wellbeing, and progress toward training and employment opportunities. You will be based between High Wycombe Probation, HMP Aylesbury and Aylesbury Probation. You will deliver high-quality one-to-one support, create tailored plans, and work collaboratively with probation officers and community partners. Enhanced DBS and MOJ vetting required. Key Responsibilities Manage a community-based caseload of probation participants. Provide structured guidance, motivational support, and resettlement planning. Develop action plans and conduct regular progress reviews. Support participants to access training, work, housing, and health services. Maintain accurate case notes in line with compliance standards. Work collaboratively with probation teams and partner organisations. Essential Criteria Strong organisational skills with a proactive, solution-focused approach. Excellent communication and relationship-building skills. Commitment to rehabilitation and reducing reoffending. Understanding of safeguarding and risk management. Ability to pass enhanced background checks. Desirable Criteria Experience in probation, employability programmes, criminal justice, or social care. Knowledge of community support agencies and local referral pathways.
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 06, 2026
Contractor
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
May 01, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
Morgan Sindall Property Services
St. Albans, Hertfordshire
Permanent - Full Time We are looking for a motivated Resident Liaison Officer to join our St Albans Planned Team travelling around St Albans & Welwyn Hatfield. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
May 01, 2026
Full time
Permanent - Full Time We are looking for a motivated Resident Liaison Officer to join our St Albans Planned Team travelling around St Albans & Welwyn Hatfield. About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
Morgan Sindall Property Services
Welwyn, Hertfordshire
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
May 01, 2026
Full time
Permanent - Full Time We're looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required. About the Role As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You'll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role. About You We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You'll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you'll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. Please refer to full job description upon completing your application.
Housing Management Officer / Housing Support Worker Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent £16.00 - £18.00 per hour Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills. Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. To be considered for the role of Housing Management Officer, please apply today! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
May 01, 2026
Seasonal
Housing Management Officer / Housing Support Worker Blackburn 37.5 hours per week Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6 Temporary with the potential to become permanent £16.00 - £18.00 per hour Our client Morgan Hunt is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation. The role - Housing Management Officer Deliver a proactive housing management service to customers, to enable customers to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour by the customer or other breaches of occupancy. Support customers to maximise their income, claim housing benefit at sign-up and to promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions or benefit sanctions. Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payment and their arrears are increasing. Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed and arranging for the scheme cleaners to clean the property. Carry out sign-up procedures with new customers, ensuring that customers are given information on tenancy responsibilities and arrangements for reporting repairs. Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours. The candidate We would love to hear from people who have:- Good literacy and numeracy skills. Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans. Experience in providing housing management, housing related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people. Ability to develop effective working relationships and rapport with clients and colleagues. Awareness and understanding of supported housing work, and the causes of homelessness. Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable. Confident with a positive, 'can do' attitude. To be considered for the role of Housing Management Officer, please apply today! Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Housing Interventions Officer Location: Bridgend, Wales Salary :£26,339 per annum Vacancy Type: Full time, Permanent Closing date: 14th May 2026 Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. Please see the attached Job Description for full details All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Employee Screening and Eligibility to Work If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Apr 30, 2026
Full time
Housing Interventions Officer Location: Bridgend, Wales Salary :£26,339 per annum Vacancy Type: Full time, Permanent Closing date: 14th May 2026 Are you a positive, solutions-focused professional with a passion for preventing homelessness and reducing reoffending? If you re driven by supporting meaningful change for people involved in the criminal justice system, this could be the ideal role for you. As a Housing Interventions Officer, you ll be based primarily at HMP Parc, working side-by-side with Probation resettlement colleagues and directly with men in custody and on release. Occasional travel to HMP Cardiff, Swansea, Usk or Prescoed may be required depending on service need. You ll deliver housing-focused interventions that prevent homelessness, improve access to accommodation and support successful resettlement into the community. What you ll be doing Deliver 1-to-1 housing advice and interventions within the prison environment Complete holistic housing needs assessments and develop clear, structured action plans Prevent homelessness by securing and sustaining suitable accommodation Source private rented accommodation (HMOs, shared housing, studios and 1-beds) Liaise with landlords and agents, including negotiating rent and tenancy terms Ensure properties meet legal, health & safety and Rent Smart Wales requirements Work closely with Prison, Probation and housing partners to manage risk and achieve targets Encourage engagement with Forward Connect and other appropriate support services What we re looking for Good knowledge of housing and welfare benefits systems Experience providing housing and welfare advice Experience assessing housing and wider support needs Ability to develop support plans to help people sustain tenancies Understanding of homelessness, abstinence-based recovery and complex needs Experience supporting people facing multiple disadvantage If you re motivated, resilient and committed to reducing reoffending through stable housing, we d love to hear from you. Please see the attached Job Description for full details All probation-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 6-8 weeks to complete. Any offer of employment will be conditional upon the successful completion of both checks. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Employee Screening and Eligibility to Work If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements. Our Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Wintercomfort For The Homeless
Cambridge, Cambridgeshire
Tenancy Support & Financial Wellbeing Project Worker Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: 4.5-year fixed term (as this post is funded by the National Lottery) Salary: £28,000 per annum Location: Overstream House, Cambridge CB4 or at other locations within Cambridge About Us Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery -from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street. About you and the Role As a member of Wintercomfort s Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomfort s specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion. Key Responsibilities To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within Wintercomfort and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls. To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence. To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. To ensure that accurate records are kept, documenting the support services provided to Wintercomfort s service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team. One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 11th May, 2026 Interviews will be taking place between the 19th 22nd May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
Apr 23, 2026
Full time
Tenancy Support & Financial Wellbeing Project Worker Hours of work: Full-Time, 37.5 per week (5 days per week) Contract: 4.5-year fixed term (as this post is funded by the National Lottery) Salary: £28,000 per annum Location: Overstream House, Cambridge CB4 or at other locations within Cambridge About Us Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery -from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street. About you and the Role As a member of Wintercomfort s Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomfort s specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion. Key Responsibilities To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within Wintercomfort and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls. To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence. To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. To ensure that accurate records are kept, documenting the support services provided to Wintercomfort s service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team. One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environment You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 11th May, 2026 Interviews will be taking place between the 19th 22nd May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. No agencies please.
Ashberry Recruitment are currently looking for several Supporting Housing Officers to work in the south yorkshire area. You will be working on an Adhoc basis (As and when) , with the opportunity to discuss any contract positions available, as and when they arise. As a Housing Support worker, you will be providing resettlement support to clients within the sheltered housing project and dispersed tenancies. Some of your duties and responsibilities will be as follows: Supporting vulnerable young people or adults with the following needs: Drug and Alcohol Misuse, Sexual Exploitation, Domestic Violence, Mental Health and homelessness. Working as part of a small team Carrying out client needs and risk assessment for all referrals Supporting tenants through individual resettlement support plans Working in a number of different Hostel environments To ensure clients comply with their tenancy agreement Supporting clients with welfare rights, budgeting, employment, education, and training Liaising with all relevant housing agencies to find suitable move on accommodation for tenants Develop links with the local community Ensure communication systems are accurately maintained and up to date Maintenance of the Health and Safety incident and accident records To be aware of and work within agreed organisation policies and procedures Requirements for the role: Enhanced DBS Check (A check will need to be carried out if no current DBS is in place) Full UK Driving Licence and Car (Ideally but not essential) Hours This can vary from part-time to full-time hours, on a Adhoc/casual basis. Opportunity to be pick up a variety of shifts that suit your availability Opportunity to discuss contract positions
Oct 08, 2025
Full time
Ashberry Recruitment are currently looking for several Supporting Housing Officers to work in the south yorkshire area. You will be working on an Adhoc basis (As and when) , with the opportunity to discuss any contract positions available, as and when they arise. As a Housing Support worker, you will be providing resettlement support to clients within the sheltered housing project and dispersed tenancies. Some of your duties and responsibilities will be as follows: Supporting vulnerable young people or adults with the following needs: Drug and Alcohol Misuse, Sexual Exploitation, Domestic Violence, Mental Health and homelessness. Working as part of a small team Carrying out client needs and risk assessment for all referrals Supporting tenants through individual resettlement support plans Working in a number of different Hostel environments To ensure clients comply with their tenancy agreement Supporting clients with welfare rights, budgeting, employment, education, and training Liaising with all relevant housing agencies to find suitable move on accommodation for tenants Develop links with the local community Ensure communication systems are accurately maintained and up to date Maintenance of the Health and Safety incident and accident records To be aware of and work within agreed organisation policies and procedures Requirements for the role: Enhanced DBS Check (A check will need to be carried out if no current DBS is in place) Full UK Driving Licence and Car (Ideally but not essential) Hours This can vary from part-time to full-time hours, on a Adhoc/casual basis. Opportunity to be pick up a variety of shifts that suit your availability Opportunity to discuss contract positions
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Oct 08, 2025
Contractor
A local authority in South East London are seeking a proactive and dedicated Temporary Accommodation Officer to join their Housing team. You will be responsible for the day-to-day management of temporary accommodation, including council-owned units, Registered Provider stock, private sector leased properties, and emergency placements. The role includes providing tenancy management and support services to homeless households, overseeing placements, and ensuring accommodation is safe, suitable, and well-maintained. Key Responsibilities: Manage a caseload of households in temporary accommodation, carrying out property visits and tenancy checks. Complete sign-up processes for new placements and act as the main point of contact for tenants. Report and follow up on property repairs, working with internal teams and landlords to maintain housing standards. Identify and refer households with support needs to relevant support and resettlement services. Monitor rent accounts, address arrears, and work to minimise income loss. Liaise with Housing Benefits, external agencies, and landlords to support claims and ensure compliance. Serve legal notices, represent the council in court proceedings, and manage possession actions where necessary. Investigate and respond to tenancy breaches, abandoned properties, and unauthorised occupation. Provide advice to residents on tenancy rights, housing options, and support with moving into permanent accommodation. Maintain accurate case records and contribute to reports and service performance data. Participate in the out-of-hours emergency rota and other service-wide activities. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Temporary Accommodation Officer Employer: Royal Borough of Windsor and Maidenhead Contract Type: Temporary (3 months) Hours: 36 hours per week (Mon-Fri) Location: Windsor & Maidenhead (Hybrid - 3-4 days office attendance) Pay Rate: £30 Umbrella Role Purpose To deliver an efficient and effective Temporary Accommodation service, ensuring properties used are suitable, safe, and represent value for money, while providing high-quality support to homeless households. Key Responsibilities Manage placements into temporary accommodation for homeless households in line with statutory duties. Carry out property inspections (pre-occupation and cyclical) to ensure suitability and compliance with health and safety standards. Maintain accurate and up-to-date property and client records. Set up accommodation charge accounts, calculate charges, and manage arrears recovery. Arrange and process recharges for damages or additional costs. Liaise with Housing Options, Housing Benefit, Council Tax, and Environmental Health teams to ensure a seamless service. Collaborate with external partners such as Housing Associations, Probation, and Domestic Abuse services. Support the Housing Options and Resettlement teams to provide a joined-up housing service. Collect and analyse data for performance reporting and service improvement. Contribute to reducing temporary accommodation costs through effective property management. Essential Skills & Experience Proven experience in temporary accommodation, housing management, or homelessness services within a local authority or housing association. Strong knowledge of homelessness legislation and temporary accommodation management. Confident in conducting property inspections and liaising with tenants. Experience in arrears management and account monitoring. Strong communication and interpersonal skills, with the ability to deal with vulnerable clients. Good IT skills (Microsoft Office and housing management systems). Full UK driving licence (essential). Contract Benefits 3-month contract (with possible extension). £30 per hour Umbrella. Hybrid working (3-4 days in office, remainder remote). Opportunity to make a direct impact in housing services and gain local authority experience.
Sep 23, 2025
Full time
Job Title: Temporary Accommodation Officer Employer: Royal Borough of Windsor and Maidenhead Contract Type: Temporary (3 months) Hours: 36 hours per week (Mon-Fri) Location: Windsor & Maidenhead (Hybrid - 3-4 days office attendance) Pay Rate: £30 Umbrella Role Purpose To deliver an efficient and effective Temporary Accommodation service, ensuring properties used are suitable, safe, and represent value for money, while providing high-quality support to homeless households. Key Responsibilities Manage placements into temporary accommodation for homeless households in line with statutory duties. Carry out property inspections (pre-occupation and cyclical) to ensure suitability and compliance with health and safety standards. Maintain accurate and up-to-date property and client records. Set up accommodation charge accounts, calculate charges, and manage arrears recovery. Arrange and process recharges for damages or additional costs. Liaise with Housing Options, Housing Benefit, Council Tax, and Environmental Health teams to ensure a seamless service. Collaborate with external partners such as Housing Associations, Probation, and Domestic Abuse services. Support the Housing Options and Resettlement teams to provide a joined-up housing service. Collect and analyse data for performance reporting and service improvement. Contribute to reducing temporary accommodation costs through effective property management. Essential Skills & Experience Proven experience in temporary accommodation, housing management, or homelessness services within a local authority or housing association. Strong knowledge of homelessness legislation and temporary accommodation management. Confident in conducting property inspections and liaising with tenants. Experience in arrears management and account monitoring. Strong communication and interpersonal skills, with the ability to deal with vulnerable clients. Good IT skills (Microsoft Office and housing management systems). Full UK driving licence (essential). Contract Benefits 3-month contract (with possible extension). £30 per hour Umbrella. Hybrid working (3-4 days in office, remainder remote). Opportunity to make a direct impact in housing services and gain local authority experience.
