Receptionist / Client Services Coordinator

Are you passionate about delivering a first-class experience - not just a service?

Working for this boutique, high-end serviced office operator, with elegant, characterful workspaces for discerning clients who value discretion, reliability, and thoughtful hospitality. They require a Client Services Coordinator to join their service team, to become the heart of their buildings - a calm, capable presence who ensures that each client's working day runs effortlessly. This is a hands-on client services and operations role, not a static front desk position, across multi sites. A varied role where no two days are the same - ideal for someone who enjoys responsibility, autonomy, and delivering excellence through attention to detail.

The Role

• Front of House & Client Experience
• Act as the welcoming face of the business, greeting clients and visitors with warmth, professionalism, and discretion
• Manage incoming calls, mail, and visitor arrivals efficiently
• Respond promptly to client requests, including meeting room bookings, taxis, gym access, and day-to-day enquiries
• Arrange and coordinate catering for client meetings, breakfasts, and lunches
• Manage meeting room bookings, presentation, and usage, including preparation for billing
• Support with enquiries and assist with client viewings when required
• Build strong professional relationships and act as a brand ambassador at all times
• Service Coordination & Operations
• Ensure meeting rooms, communal areas, and shared spaces are immaculately presented throughout the day
• Set up meeting rooms and events, including AV readiness and hospitality touches
• Monitor and manage building supplies and inventory
• Oversee coffee machines, refreshment areas, and daily presentation standards
• Liaise with daytime and evening cleaning teams to maintain exceptional cleanliness
• Support facilities coordination and basic Health & Safety checks
• Assist with ad-hoc administrative and operational tasks as required
• You will be trusted to take ownership of your environment, spotting issues before they arise and ensuring standards are consistently upheld.

Who Thrives in This Role

You are someone who:

• Takes genuine pride in creating a seamless, premium client experience
• Is organised, observant, and unflustered, even when handling multiple small tasks
• Communicates clearly and professionally, with a confident and polished presence
• Works confidently and independently, while being a strong team player
• Approaches problems with common sense, initiative, and discretion
• Pays close attention to detail, presentation, and atmosphere
• Is reliable, service-minded, and motivated to do things properly
• Previous experience in hospitality, serviced offices, front-of-house, or facilities coordination is an advantage, but attitude, judgement, and a willingness to learn are equally important.

What they offer

Full-time, permanent position

Rotational shifts: 7:30am - 4:30pm / 8:30am - 5:30pm / 9:00am - 6:00pm

25 days' holiday, plus bank holidays

Beautiful central London offices

A close-knit, supportive team within a growing boutique space

On-site gym

Fully office based role