438 jobs found

Our client, a Helicopter Emergency Medical Service, is looking for a proactive and analytical Prospect Research Officer to join their team and play a vital role in supporting income growth Prospect Research Officer Location: Lincoln, LN4. Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: £26,500 to £34,000 (FTE) dependent upon skills and experience Contract: Permanent Reporting to: Corporate and Philanthropy Partnerships Manager About the Employer This charity provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, their Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected - Safe, Caring, Effective, Responsive and Well led, they are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds them is their set of values - Teamwork. Respect. Innovation. Compassion (TRIC). They display these attributes in the way they interact with the people that they meet, from former patients and volunteers to supporters and colleagues. About the Role This is an exciting opportunity to work at the heart of this charity's fundraising strategy, identifying and researching prospective supporters across corporate organisations, high-net-worth individuals, and trusts & foundations. Your insight will directly influence fundraising success-helping teams prioritise opportunities, strengthen relationships, and secure vital funding to support lifesaving services. Benefits on offer Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: Friday 12th June 2026 Interview date: Week commencing 22nd June 2026 N.B . the right is reserved to close this vacancy early if sufficient applications are received. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). A full driving licence and access to a vehicle (or equivalent) is required for this role. This organisation is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that the employer is currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.

Sales & Support Manager Field-Based South England 45,000 - 50,000 (plus company car) Are you a commercially driven leader who thrives on exceeding targets, energising teams, and making a real impact in the field? This is an exciting opportunity to step into a pivotal role where sales performance, people leadership, and operational excellence come together. We're looking for an ambitious Sales & Support Manager to drive revenue growth, inspire franchise partners, and lead a high-performing compliance and support function across a national network. The Opportunity In this influential field-based role, you'll take ownership of delivering, and exceeding, sales targets while leading and developing a team of Compliance and Support Officers. You'll work closely with franchise partners to create winning sales strategies, ensure brand and operational standards are met, and embed best practice across the business. This is a role for someone who enjoys autonomy, variety, and visibility, with the chance to make a measurable difference every week. What You'll Be Doing Driving Sales Performance Take full ownership of sales results, consistently pushing beyond budget. Partner with franchisees to build and execute ambitious, achievable sales plans. Create, implement, and review sales action plans, with quarterly performance reviews. Report weekly sales performance to senior field leadership, combining insight with action. Leading & Developing People Manage and motivate a team of Compliance and Support Officers. Ensure audits are carried out efficiently, consistently, and to the highest brand standards. Coach, develop, and inspire your team through clear objectives and robust development plans. Embed a culture of accountability, collaboration, and continuous improvement. Collaboration & Culture Encourage cross-functional working to deliver shared sales and business objectives. Role-model fair, consistent leadership and champion strong working relationships at all levels. Live and breathe the organisation's values in everything you do. What We're Looking For A sales-driven, ambitious professional with a proven track record (minimum 2 years' sales experience). Strong commercial acumen with the ability to spot and maximise business opportunities. A proactive self-starter who takes initiative and delivers results. Excellent communication, relationship-building, and influencing skills. Confident using Excel and comfortable working with numbers and performance data. Flexible, resilient, and positive - with a genuine "can-do" mindset. Full UK driving licence essential. Ideally based around the M4 corridor Working Style & Environment Field-based role, with regular travel and occasional weekend working. Some time at head office may be required. A varied, fast-paced role with real influence and autonomy. How Success Is Measured Sales performance Customer experience (NPS) Engagement and team effectiveness Brand and operational standards What's In It for You? Competitive salary Company car or car allowance 33 days' holiday Life assurance Private medical insurance available following successful probation If you're passionate about sales, energised by leading people, and ready to take ownership of a high-impact field role, this could be the perfect next step in your career.

Interim HR Officer 12 month FTC £ + Great Benefits + Scope + Potential Extension Nr Abingdon, Oxfordshire Full-Time / Hybrid (Office 3 days) REF: ADW00610 A fantastic opportunity has arisen for an experienced HR Officer / HR Assistant to join a highly successful organisation based near Abingdon. This 12-month contract will support the HR team through a period of exciting change and transformation initiatives. It is a broad and varied role, working closely with an established, collaborative and genuinely friendly HR team. The environment is modern, fast-paced and people-focused, with an outstanding culture! Key Responsibilities Build strong relationships with managers and employees across the business. Provide pragmatic HR advice and guidance on policy, process and HR best practice. Support and manage a range of employee relations cases end-to-end, escalating more complex matters where appropriate. Support recruitment and onboarding activity. Assist with key employee lifecycle processes including probation, absence management and performance management. Support the ongoing review and continuous improvement of HR policies, procedures and processes. Contribute to a variety of people-focused projects, including engagement, communication and development initiatives. Support HR MI reporting and HR systems administration. Provide occasional payroll and onboarding support where required. About You You'll have experience in a broad generalist HR role, with proven exposure to key areas of the employee lifecycle including recruitment, onboarding, absence and performance management. You'll have a sound understanding of HR practice and employment law (including upcoming changes) and strong Microsoft Office skills. CIPD qualified, or working towards CIPD, would be an advantage. You'll be a proactive, flexible HR professional who builds strong relationships at all levels and enjoys working collaboratively. Comfortable in a fast-paced environment, you'll use your initiative, challenge constructively where appropriate, and support leaders through periods of change. If you are looking for a varied and rewarding interim opportunity within a supportive and engaging environment, we would be keen to hear from you. Henlee Resourcing is a specialist human resources recruitment consultancy operating across the South West and along the M3, M4 and M5 corridors.

Customer Support Officer Red Recruitment is recruiting a Customer Support Officer in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience. Benefits and Package for a Customer Support Officer: Salary: £27,000 per annum, rising to £28,000 following the probationary period. With the opportunity to progress to over £34,000. Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm Contract Type: Permanent Location: Taunton Benefits: Additional leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Store discount Key Responsibilities of a Customer Support Officer: Being the first point of contact for all customer enquiries Answering high-volume inbound calls Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional Delivering the highest level of customer service Key Skills and Experience of a Customer Support Officer: You should be passionate about delivering the highest level of customer service You will need to have previous experience working in a telephone-based role Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls You will need to be confident with fantastic communication skills You should also feel comfortable working independently as well as part of a team If you are interested in this position as a Customer Support Officer and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Prospect Research Officer Location: Headquarters in Lincoln HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: £26,500 to £34,000 (FTE) dependent upon skills and experience Contract: Permanent Reporting to: Corporate and Philanthropy Partnerships Manager About Us The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues. About the Role Lincs & Notts Air Ambulance are looking for a proactive and analytical Prospect Research Officer to join our team and play a vital role in supporting income growth. This is an exciting opportunity to work at the heart of fundraising strategy, identifying and researching prospective supporters across corporate organisations, high-net-worth individuals, and trusts & foundations. Your insight will directly influence fundraising success helping teams prioritise opportunities, strengthen relationships, and secure vital funding to support lifesaving services. Our Benefits Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: Friday 12th June 2026 Interview date: Week commencing 22nd June 2026 N.B . We reserve the right to close this vacancy early if sufficient applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. A full driving licence and access to a vehicle (or equivalent) is required for this role. Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.

Digital Project Officer Cardiff (hybrid/flexible) The Organisation Our client works with charities to support their activities. They are now looking for a Digital Project Officer to join them on a full-time basis, working 35 hours per week flexibly, for a fixed-term contract for 12 months, with the possibility of extension. Your Benefits - Salary of £34,285 rising to £35,313 per annum, following successful completion of probation - 25 days' paid holiday, plus 8 bank holidays and 5 additional discretionary days - 9% employer pension contribution - Employee Assistance Programme - Enhanced sick pay - Healthcare cash plan Your Role As a Digital Project Officer, you will support the delivery of a programme that helps charities across Wales make better use of digital tools, systems and ways of working. Working closely with the Digital Skills Manager and partner organisations, you will contribute to a wide range of activities, including training, events, grants and digital support, ensuring projects and services run smoothly and effectively. You will create project monitoring systems to support the progression of project activities and demonstrate impact, and work closely with a variety of teams and stakeholders to deliver activities that meet users' needs. Additionally, you will: - Act as a first point of contact for enquiries and support requests - Gather insight into the digital challenges facing the charity sector - Support the delivery of a small grants scheme - Help to develop engagement collateral, such as case studies - Provide administrative and co-ordination support across the project About You To be considered as a Digital Project Officer, you will need: - Proven ability to manage small to medium-scale projects - Experience of producing high-quality written and visual communications for different audiences - Experience of developing and improving work or project processes - Knowledge of the voluntary sector in Wales, and the current challenges it faces with digital - An understanding of user-centred service design - An understanding of digital adoption - Excellent digital, data management and IT skills The closing date for this role is 25th May 2026 at midnight. Other organisations may call this role Digital Project Co-ordinator, Project Officer, Digital Engagement Officer, Programme Officer, or Digital Support Officer. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. An anonymous equal opportunities monitoring form will make up part of your application and is used for monitoring purposes only. So, if you're ready to support digital innovation as a Digital Project Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Pensions Officer Starting Salary £25,185 per annum, plus excellent benefits and potential progression opportunities Barnsley 12 Months Fixed Term Contract, Full Time (x5) We have an exciting opportunity to join our Benefits Team in this well-respected, award-winning organisation managing a £10 billion pension fund. Who we are: We are both a local authority and a pension fund and we re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours which are all about being honest and accountable, professional, progressive and empowering. Take a look at our LinkedIn page to find out more about us and see what we ve been up to recently! What you ll be doing: You will play a key role in delivering a high-quality, customer-focused pensions administration service to scheme members, their dependants, participating employers and external stakeholders. As a Pensions Officer, you will help ensure we meet our commitments under service charters and fulfil statutory obligations in providing accurate and timely information to members. The role also includes supporting our Customer Centre, handling customer enquiries directly on a rota basis, providing professional and responsive front-line support This is an excellent entry-level opportunity for someone looking to build a career in pensions administration. We offer a structured career progression pathway, with full training and support provided, enabling progression through up to four grades based on experience and performance. If you re looking for a rewarding role with development opportunities and the chance to make a real difference to customers, we d love to hear from you. What you'll be able to offer: A qualification at Level 2 or equivalent, with a willingness to undertake further study and development where appropriate. A basic understanding of Health and Safety regulations and procedures, alongside an awareness of equality, diversity and inclusion principles. Good IT skills, including experience of using standard office software and systems. Able to communicate clearly and effectively, both verbally and in writing. Competence in using general office equipment and administrative systems. Strong attention to detail, able to organise and prioritise tasks. Some previous general administrative experience. What's in it for you: We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you are able to accrue and take up to 13 extra days leave per year by utilising Flexitime. We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in, as well as offering hybrid working enabling you to work from home for up to 3 days per week, following your probationary period. You ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes. If the role requires it, we will pay for your professional membership of a recognised accountancy body. We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee and employer provided flu vaccination vouchers each year. We also organise regular social and charity events. We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health. Access to a range of benefits and discounts through the Wider Wallet scheme. Centrally located modern office for public transport links and staff on-site parking available. Please refer to the job description upon submitting your application. Closing date for applications is Monday 8th June and interviews will be held the week commencing Monday 22nd June.

HR Co-ordinator We are seeking an organised and people-focused HR Coordinator to deliver high quality HR support and help create a positive employee experience across our organisation. Role: HR Coordinator Salary: £31,135-£33,635 Location: Southend on Sea, Essex Hours: Part-time or full-time, 22.5-37 hours per week (flexible) Closing date: 1 June 2026 About the role As HR Coordinator, you will provide comprehensive HR support across the full employee lifecycle, working closely with the Head of HR and another Coordinator. You will play a key role in ensuring HR processes run smoothly, colleagues receive timely and accurate advice, and managers are supported to manage people matters confidently and fairly. Key responsibilities include: Coordinating end-to-end recruitment administration, from advertising and interviews through to offers, onboarding, right to work and DBS checks. Maintaining accurate employee records on the HR system, ensuring GDPR compliance. Providing first-line support for HR queries on policies, leave and benefits. Supporting employee lifecycle processes, including contracts, probation, sickness, family leave and leavers. Producing HR data, reports and metrics to support decision-making. Supporting and, where appropriate, leading employee relations casework, including investigations, disciplinaries and grievances, with guidance from the Head of HR on complex cases. Contributing to HR policy reviews, compliance monitoring and the continuous improvement of HR processes and employee experience. About you You will have experience in an HR support or coordinator role, with a solid understanding of core HR processes and UK employment law. CIPD Level 5 qualification (or working towards) or equivalent experience is essential. You will be highly organised, detail-focused and confident managing competing priorities. You'll be a clear and empathetic communicator, comfortable handling sensitive matters with professionalism and discretion. Experience using HR systems and Microsoft Office is essential, and experience with IRIS HR or within the charity or not-for-profit sector would be an advantage. About the organisation We are a values-driven organisation committed to people-first, inclusive and supportive ways of working. Our focus is on creating a positive employee experience where colleagues feel supported, engaged and able to do their best work. Other roles you may have experience of could include: HR Officer, HR Administrator, People Coordinator, HR Advisor, People & Culture Officer, Human Resources Officer.

A North London Council requires an additional Tree Officer to join its existing, busy team of arboriculture officers. The department is responsible for the management and inspection of the Council's tree stock and as such the role encompasses a broad range of duties including; tree inspections, specifying remedial works, instructing contractors and monitoring works, updating the in house tree database and dealing with the public and other stake holder enquiries. Suitable candidates should be educated to a minimum of a Level 3 in Arboriculture, be a good communicator and ideally have industry experience surveying trees. In return a PAYE rate of £23.45 is offered plus 28 days holiday (including banks). This is a temporary role which may become permanent after a probationary period.

Job Title: County Court Advocate Location: Sharston, M22 4SN Salary : £28,500 per annum Job type: Full time, Permanent Hours: Usual working hours are 8:30 am to 5:30 pm Monday to Thursday, 8:30am to 5:00pm on Friday. The nature of the role means that some travel/working outside of these hours will be required. About Us: Express Chambers operates as an integrated chambers model within Express Solicitors, an award-winning law firm currently ranked 64th in The Lawyer UK 200. We comprise barristers, pupil barristers, court advocates, and clerks; the core operation of the department is closely aligned to that of a traditional barristers' chambers. We are instructed by the wider business to provide specialist advisory and advocacy skills across all of the firm's practice areas. This innovative and collaborative structure ensures continuity of litigation strategy, efficiency, and the highest standard of representation at every stage. About the Role: We are looking for talented Advocates, who are interested in a career at the employed Bar, to join Express Chambers. We are currently unable to offer pupillage to our Advocates outside of our standard pupillage recruitment process. In the event that changes in the future, please be aware that this is a role which might lead to pupillage for sufficiently capable candidates, albeit it most certainly isn't guaranteed. What you will be doing: To undertake court hearings, including (but not limited to) interlocutory applications, case management hearings, and infant approval hearings. To draft advices, pleadings, and skeleton arguments. Nationwide travel across England and Wales that could require overnight stays. What we offer you: Opportunity to improve "on your feet" litigation experience. Working with a wide range of cases. 1-1 supervision with an experienced Barrister. Development in your drafting and litigation skills. What we are looking for: An excellent communicator with strong interpersonal skills A fast learner who has a sound working knowledge of the CPR Resilience The ability to think and perform under pressure Sound academics (minimum 2.1 at degree level and a Very Competent, or equivalent, for the bar training course) Benefits: Hybrid working - split between home working, court attendances, and office days. 6 office days a month after passing probation. 23 days of holiday - rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: The interview is conducted via MS Teams with an experienced Barrister and a member of the Emerging Talent team. It comprises an advocacy exercise as well as interview questions. Papers for the advocacy exercise will be provided approximately 48 hours before the interview. We rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Legal Counsel, Legal Graduate, Law Graduate, Legal Aid Attorney, Public Defender, Legal Representative, Legal Advisor, Legal Counsellor, Legal Consultant, Legal Liaison, Legal Agent, Legal Officer, Legal Practitioner, Legal Support Advocate, may also be considered for this role.

Finance Officer Halifax with opportunity for hybrid working, generous benefits & study support Finance Officer - Education SectorWe're working with a growing Multi Academy Trust to recruit a Finance Officer into their central finance team. This is a great opportunity for someone who enjoys transactional finance, working with systems and processes, and being part of a supportive team within a multi-site education environment.The role would suit an experienced finance professional who is confident handling day-to-day finance tasks, communicates well with non-finance colleagues, and is keen to build a longer-term career in education. There's scope for development and progression over time for someone looking to grow their skills and take on more responsibility. The roleYou'll be working as part of a centralised team, supporting schools/sites with their everyday finance needs. Responsibilities will include: Processing purchase invoices, coding, approvals and supplier reconciliations Raising and monitoring purchase orders through the finance system Supporting sales invoicing, income posting and basic credit control Posting routine journals and keeping debtor and creditor balances up to date Reconciling bank, control, petty cash and credit card accounts Supporting school funds, cashless payment systems (such as ParentPay), and inter-account transfers Acting as a friendly first point of contact for finance queries from schools Assisting with month-end, year-end and audit preparation About youThis role would suit someone who: Has experience in a transactional finance or accounts role within a structured, process-driven environment Is comfortable working with financial systems and enjoys getting things right first time Has good Excel skills and general confidence with IT Communicates clearly and professionally with a range of stakeholders Is organised, reliable and able to manage a varied workload Understands the importance of confidentiality, particularly in an education setting Experience in education, academies or the public sector (and systems such as PS Financials, Access or IRIS) would be helpful, but isn't essential. What's on Offer A permanent, full-time opportunity within a stable and structured organisation A supportive, centralised finance function Salary in the region of £28,000 - £31,500, dependent on experience Excellent benefits package including local government pension. 30 days holiday (rising to 35 with long service) plus bank holidays and Christmas close down. AAT study support if required Hybrid working is available 1-2 days a week following successful completion of probation. Long-term security and opportunities to develop within the role If you would like a confidential conversation to explore this opportunity further, please apply in confidence or contact us directly. #

Whats in it for you: Location Poulton-Le-Fylde, FY6 8JX (Office Based) Salary £25k raising to £27K upon successful probation Job Sector Administration Contract Permanent ( 12 months Maternity Cover ) Hours Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00) Role Summary Utility Collections are ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator on Maternity Cover (12 months) based in Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients the primary purpose of the role is to deliver excellent administrative support in relation to the full of range of services we provide. Duties will include: To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements. QA checks and auditing of all client accounts, capturing outcomes effectively on CRM. Acting as a contact point for external Field agents. Fielding queries from varying internal / external channel via email and telephony. Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications. Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc. Coordinating the diaries of field-based Warrant Officers. Invoicing preparation, issue, and Accounts Payable tracking Producing bespoke reports and statistical information. To undertake any other duties as requested relating to the team s area of responsibility. Achieving both Management and Client led KPI s. Skills and Experience Exceptional admin skills Organised and able to follow processes to deliver a high and consistent service Good work ethic with the ability to work within defined timescales Ability to deliver accurate, factual information Well-presented and approachable Good communication & telephony skills Motivated to plan and efficiently manage own workload Proficient in Microsoft Office, and able to adapt to custom built CRM Desire to truly enjoy where you work and what you do Experience within debt resolution and collections environment (Preferable) Experience within utility industry (Preferable)

Job Title: Payroll and Pensions Officer Location: Islington based in our Central Office. You will be required to work Mondays in the office, plus an additional day within a service, with home working possible through the rest of the week. Additional days out may be required. Please note that unfortunately, there is no step free access available at our central office, and cannot be guaranteed at other locations Salary: £30,000 annual Shift Pattern: Fixed term contract until January 2027, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours due to tight payroll run deadlines, time in lieu will be provided in these cases. About the Role We're hiring an experienced payroll and pensions officer. You will join a small Payroll team, reporting to the Payroll and Pensions Manager. You will ensure efficient and accurate payroll operations, ensuring staff are paid correctly, on time. You will support in the preparation and processing of monthly payroll, coordinating effective and efficient end-to-end payroll and pensions administration, plus any relevant activity. The People and Culture team overall are a supportive and friendly team, who all have individual personalities and characteristics which bring us together to have a positive working environment as a team. Key Responsibilities Include: Take ownership of administrative tasks in the payroll and pensions process Be a point of contact for enquiries regarding payroll and pensions, to proactively resolve, signpost or seek support on any issues that arise Utilise database and HRIS to support payroll and pensions processes and auditing Support relevant colleagues to ensure the correct payments, reports, and returns are made to HMRC, pension providers, and other statutory bodies Work collaboratively with the wider organisation to ensure consistency of information and processes About You We're looking for someone who is methodical, intuitive, and detail-oriented, who is able to tae ownership of your projects and workflows. You will hold some payroll and pensions experience and be ready to hit the ground running, able to use your own initiative to resolve challenges, and support with the running of cycles. You will be comfortable working in a fast paced environment, and will thrive in such circumstances. We're looking for someone who can build good professional relationships with others, and is happy to support the wider team and organisation. Experience within a similar role capacity required Experience providing a high level of quality administration and customer support is required Experience in providing a high level of numerical administration and communications is required Working knowledge and understanding of payroll, pensions, and other relevant laws and external policies is required Attention to detail is required High level of organisation skills is required Ability to work flexibily to meet the needs of the organisation is required Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete a DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Red Snapper Recruitment is currently seeking a Probation Service Officer to join the Pre-Release Team at HMP Bronzefield. This is an exciting opportunity to support women approaching release from custody, playing a vital role in coordinating resettlement planning and ensuring a smooth transition back into the community. You will work closely with internal prison teams and external agencies to address key resettlement needs such as housing, supervision, and rehabilitative support. Unlike some community-based roles, this position is custody-based and focuses on pre-release preparation, offering the chance to make a tangible impact at a critical stage in an individual's rehabilitation journey. This is a full-time, on-site temporary contract for 13 weeks, with the possibility of extension. Job Summary Location: HMP Bronzefield, Woodthorpe Road, Ashford TW15 3JZ Contract Type: Temporary, 13 weeks (with possibility of extension) Hours: Full-time, 37 hours per week (flexibility required) Rate: 16.39 p/h PAYE or 21.59 p/h Umbrella Working Pattern: On-site Key Responsibilities Provide pre-release and resettlement support to approximately 30-40 offenders per month. Conduct assessments to identify needs, risks, and appropriate interventions. Coordinate referrals to housing providers and partner agencies to support resettlement. Manage a caseload of low to medium risk offenders approaching release. Support offender management processes and contribute to sentence planning. Attend and contribute to multi-agency meetings, including pre-release planning and public protection forums. Maintain accurate and timely case records in line with policy and procedural requirements. Build strong working relationships with residents, prison staff, and external stakeholders. Support individuals at the point of release to ensure continuity of care and engagement with services. Duties and Responsibilities Conduct interviews and assessments to identify support needs. Complete referrals and liaise with external agencies to achieve positive outcomes. Work closely with housing providers and rehabilitative services. Maintain up-to-date case records using relevant case management systems. Contribute to safeguarding, risk management, and public protection processes. Attend internal and external meetings as required. Support individuals with complex needs, including those at risk of reoffending. Work collaboratively with colleagues and partner organisations to deliver effective resettlement plans. Essential Requirements NVQ Level 3 in Criminal Justice (or equivalent), or a minimum of 5 GCSEs at Grade C/4 and above (including English and Maths). Recent experience (within the last 5 years) working for a recognised provider of probation services. At least 12 months' experience working with individuals on probation with complex social and personal needs. Experience motivating individuals and supporting behaviour change in both one-to-one and group settings. Experience of risk assessment and management, including familiarity with (or ability to quickly learn) tools such as OASys, RSR, and SARA. Strong report-writing skills, with the ability to meet strict deadlines and quality standards. Understanding of and commitment to equality, diversity, and inclusion. Ability to handle sensitive and confidential information with professionalism and discretion. If this role isn't for you but you know someone who may be interested, we offer a 75 retail voucher referral bonus for successful introductions (subject to terms). RSR Justice is a market-leading recruitment business specialising in delivering high-quality candidates to the criminal justice and rehabilitation sectors. Red Snapper Recruitment is part of the Red Snapper Group and is an equal opportunities employer.

United Grand Lodge seeks a proactive and diligent HR Coordinator with excellent attention to detail to support the HR team. This role is suited to a HR Coordinator who is confident managing end to end people processes, passionate about delivering a high-quality employee experience and acting as a knowledgeable first point of contact for staff. Background UGLE is the governing body of Freemasonry in England, Wales, the Channel Islands, the Isles of Man consisting of 48 Provinces roughly based on the old county boundaries and 32 Districts overseas. English Freemasonry is a membership organisation of 175,000 people meeting in more than 7,000 Lodges across the globe. Membership is open to any man over the age of 18 irrespective of their background, race or religion, with students also able to join one of 87 University Scheme Lodges. The largest Province in UGLE is Metropolitan in London with many Lodges meeting at Freemasons Hall in Covent Garden which also serves as the Headquarters for English Freemasonry worldwide. Freemasons' Hall is a unique art deco building which can date its origins back to 1769 when Freemasons first started meeting at this site. The current building was completed in 1933 as a memorial to those who died in the Great War. It houses 22 meeting rooms including some unique spaces regularly used for major international events and as film locations. The Hall itself provides a magnificent meeting place for UK and international masonic lodges. It is open to both Freemasons and the general public who are provided with both self-guided audio tours as well as guided tours of the facilities. The Museum of Freemasonry with one of the finest collections of masonic artefacts and archives in the world, is housed within the building. The United Grand Lodge of England is an equal opportunities employer. Job Summary The successful person will provide an efficient and timely support for the HR department, ensuring all systems remain current and organised. Duties include: Communication - act as a point of contact for HR related queries, providing support on various HR matters. Recruitment - Assist in managing recruitment process. Coordinate employment related paperwork for new hires, contract amends, and terminations. Carry out HR induction for new employees. Coordinate probationary review process to include checks and controls around process and policy. Payroll - Assist with monthly payroll collation, input, and changes on payroll system ready for monthly processing (Payroll outsourced). Benefits - assist with administration for staff benefit schemes. Record Management - Maintain and Update the HR systems (starters, leavers, training, reviews, holidays, sickness, benefits) etc. Training - Action and coordinate training as directed. Assist with leaver's process, including exit interviews and confirming final pay arrangements. Assist Internal Communications and Engagement Officer with Intranet updates and changes. Provide support in maintaining and regularly updating organisational charts and wider internal communications materials, ensuring they reflect up-to-date business structures. Assist team with social and wellbeing internal events. Assist HR team with HR projects and general team support. Audit - To assist the HR Officer and HRD with preparing records for the purpose of external audit. Qualifications, Experience and skills Qualifications: A HR qualification, or working towards (CIPD) - desirable Experience: Previous HR administration experience - minimum of 2-3 years' - Essential Previous experience of using HR systems IntelliHR (HR system), Edays (Absence and holiday system), Moorepay (Payroll) - Desirable Knowledge of Microsoft applications such as Windows, Word, Excel and Outlook and be otherwise IT literate to adapt to bespoke systems and databases (training provided) - Essential Skills and Personal Attributes: Excellent written and verbal communication skills. Excellent organisation skills. Meticulous attention to detail and accuracy. Ability to manage sensitive information and maintain strict confidentiality. Discreet and tactful. Team player. Ability to multitask and prioritise. Salary and Benefits Competitive salary subject to experience plus, the following benefits package: Private medical cover Pension (3.5% employee & 9% employer contributions - increasing to 12%) Life Assurance Holiday (25 days increasing to 30 days) Interest free season ticket loan Gym membership (subsidised) Employee Assistance Programme Hybrid working Hours: The successful applicant will work 4 days per week. Hybrid working, but with Monday an essential office day. Application details To apply please send your CV and covering letter to: Elizabeth Gay - Director of HR - United Grand Lodge of England via email to CVs received without a covering letter will not be considered. Closing date for applications is 5pm on 25 May 2026.

Finance & Payroll Officer in Education Kingston upon Thames with free parking 5 minutes from the school Salary: 31k to 34k plus a generous benefits package including generous pay scales, pension contribution, 2 week October half term break, cycle to work scheme, study support, EAP, Permanent role that is worked all year through, 8am to 5pm, Monday to Friday Hybrid option of 1 day working from home after probation Ideally would have an Enhanced Child DBS Start Date: ASAP, will consider a 4 week notice period You do not need to have education sector experience for this role, and we can run an enhanced DBS for you! Are you ready to take your career to the next level in a vibrant and supportive educational environment? We are looking for a cheerful and detail-oriented Finance & Payroll Officer to join this passionate team! If you thrive in a dynamic atmosphere and have a knack for numbers, we want to hear from you! This team believes in the power of education and the importance of every team member in making a difference. You will be part of a community dedicated to fostering growth, creativity, and excellence. Here, your contributions will truly matter! Key Responsibilities : As our Finance & Payroll Officer, you will be joining a team of 4, responsible for: Manage payroll processing with precision and accuracy, ensuring timely payments. Maintain financial records and prepare monthly and annual reports. Assist in budget preparation and financial forecasting. Handle accounts payable and receivable, ensuring timely payments and collections. Collaborate with other departments to streamline financial processes. Stay up-to-date with financial regulations and compliance requirements. What We're Looking For : Previous experience in finance and payroll, preferably within the education sector but not essential Proficiency in accounting software and Microsoft Office Suite. Strong analytical skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. A positive attitude and a passion for supporting education! What is on offer : A friendly and supportive work environment where your ideas are valued. Competitive salary with opportunities for professional development. Flexible working arrangements to promote work-life balance. Generous holiday allowance and additional benefits. The chance to make a real impact in the education sector! Apply Now and Bring Your Passion for Finance & Payroll to this collaborative Team! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Transport Planner Location: Hampshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive - The above is Illustrative only. Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering, Highway Planning Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.

This Air Ambulance Service is looking for a passionate Education Fundraising Officer to grow fundraising and engagement across schools, colleges, universities, and youth organisations. Education Fundraising Officer Location: Lincoln, LN4 - Hybrid working may be available upon completion of probation Hours: Full-Time, 37.5 per week Salary: Salary range: £26,500 to £34,000 per annum, dependent upon skills and experience Contract: Permanent Reporting to: Community Fundraising Manager About The Employer The organisation provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, the Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected - Safe, Caring, Effective, Responsive and Well led, they are a friendly, inclusive, and dynamic team focused on ensuring they deliver the best possible service. The tie that binds them at the organisation is their set of values - Teamwork. Respect. Innovation. Compassion (TRIC). They display these attributes in the way they interact with the people they meet, from former patients and volunteers to their supporters and colleagues. About the Role You will build strong relationships within the education sector, delivering engaging fundraising activities, talks, assemblies, and campaigns that inspire young people to support the organisation's lifesaving work. The role includes developing education-focused fundraising initiatives, supporting major charity campaigns, and helping to create sustainable income streams through education and youth group fundraising. Working closely with fundraising, marketing, and clinical teams, you'll help create compelling cases for support, identify new opportunities within the education sector, and ensure all activity is delivered to high safeguarding and compliance standards. This role is ideal for someone with experience working with schools or young people, strong communication skills, and a creative, organised approach to fundraising. Benefits Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days. in addition to bank holidays (pro rata for part time staff) Additional days leave for your birthday. Pension scheme includes 6% employer contributions, with 4% employee contribution. Access to a Health & Wellbeing Care Plan Occupational Sick Pay Scheme Life insurance at 3 times your annual salary On completion of probationary period. Closing date: 25th May 2026 Interview date: Week commencing 1st June 2026 N.B. The employer reserve the right to close this vacancy early if sufficient applications are received. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). A full driving licence and access to a vehicle (or equivalent) is required for this role. This role requires an enhanced DBS check as part of the employer's safer recruitment process. The organisation is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation. Please note that the employer is currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered. No agencies please.

Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and providing excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we'd welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you're interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it's like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.