PROMOTIONS MANAGER

Promotions Manager Vacancy Briefing Pack

Directorate: HR Promotions Team
Location: Primarily Kilburn (with potential use of NSY/Canning Town)
Working Pattern: 3 days on site (standard Met hybrid requirement)

1. Vacancy Overview

• This is a Band C Promotions Manager position within the HR Promotions Team.
• Arises due to the existing postholder going on a secondment to College of Policing (3 year incumbent).
• Initially required for 6 months, with a possibility of extension depending on the outcome of the secondment.

Role Purpose
This role functions as a mini project manager responsible for:

• Managing, coordinating and overseeing promotion campaigns across ranks (Sgt to Chief Superintendent).
• Supporting and sometimes attending assessment centres, ensuring outsourced providers deliver to expectations.
• Managing exams in partnership with the College of Policing.
• Acting as a key point of contact for escalations, queries, and time critical tasks.

1. Key Responsibilities

• Plan, coordinate and deliver end to end promotion processes.
• Liaise with outsourced providers to ensure milestones are met.
• Handle candidate or internal escalations regarding promotions.
• Use project tracking tools (e.g., MS Project) to manage timelines.
• Provide excellent customer service, often acting as the frontline representative during assessment activities.
• Work both independently on assigned projects and collaboratively across the team of eight.
• Support peers on adjacent projects when timelines clash or support is required.

1. Core Skills & Competencies

Essential

• Exceptional organisation & time management cited as critical by both hiring managers.
• Clear, confident communication across stakeholders (candidates, suppliers, internal colleagues).
• Ability to work well under pressure during peak promotion cycles.
• High standard of customer service for escalations and frontline interactions.
• Proficiency in Excel (essential).
• Experience with project management tools (ideally MS Project).

Desirable

• PRINCE2 or similar project qualification (nice to have; not essential).
• HR experience or exposure to recruitment processes.
• Experience in policing or public sector (helpful, not mandatory).

1. Candidate Background Guidance

• Policing promotions experience is rare and not expected.
• Candidates from recruitment, HR operations or project coordination backgrounds are strong fits.
• Public or private sector backgrounds are both acceptable.

1. Contract Details

• Duration: 6 months initially.
• Start Target: June (realistic timeline agreed).

1. Vetting Requirements

• CTC vetting required (basic level not SC).
• Hiring managers confirmed the role can be placed on priority vetting once forms are submitted.
• Reed will gather candidate vetting forms and notify MPS when ready to fast track.

1. Interview Process

• One stage interview, held via MS Teams.
• Chrissie will be the main hiring manager; Ruth added as second reviewer for CVs.

1. Team Structure

• Team consists of 8 members.
• Each Promotions Manager owns a primary project, but may support sideways depending on critical timelines.

1. Submission & Shortlisting Process (for suppliers)

• CVs should clearly demonstrate:
  • Project coordination / project admin experience
  • HR/recruitment operations or similar transferable backgrounds
  • Strong organisational and communication skills
  • MS Project or equivalent tools
  • Excel competency
• will submit 3 6 of the strongest profiles based on the brief.
• Hiring managers will provide feedback within 2 3 days of CV submission.
• Interview availability will then be coordinated through Reed.

1. Additional Notes for Recruiters

• This is a fast paced, detail heavy role requiring exceptional organisational skills.
• Candidates must be comfortable juggling competing deadlines and liaising with multiple external providers.
• They must also be resilient, tactful, and capable of handling sensitive conversations.
• Assessment centre support and frontline interaction means professionalism and confidence are key.