Receptionist Care Navigator

Hours: 1x 20-28 Hours per week position (will consider 2 positions making up similar weekly hours)

Location: Across both Willowfield Surgery and Cregagh Surgery. The successful candidate/s will be expected to travel between both practice sites as a requirement.

Willowfield Surgery and Cregagh Surgery merged on 1st April 2025 to become Montgomery Road Medical Centre. Whilst currently working separately, plans are in place to expand the existing premises on the Montgomery Road to enhance the current facilities and provide accommodation for the rollout of the multidisciplinary team. We are looking to recruit a Care Navigators to expand our busy team.

The Person

The ideal candidate will be warm, friendly and approachable and will treat each patient who calls or visits with respect and professionalism. Our new team member will adhere to strict confidentiality polices and have absolute discretion with regards to patients and colleagues. You will be interacting with people from every walk of life so must be a people person with a flair for taking initiative. Your passion for our patients will make your job rewarding. Each day is different, and you will feel supported in your role from all members of our team.

The Role

Dealing with patient queries and requests by phone or in person, efficiently and accurately

Production of prescriptions for patient medications

Supporting the clinical team and handling their requests

A variety of other activities that could be reasonably expected of a medical receptionist

As a Doctors Surgery, it is inevitable you should be comfortable in reassuring and dealing with anxious, concerned and often unwell patients

Delivering the best service needs flexibility and you will be expected to take up a 'fair' share of covering for your team members, as they will also cover for you so we are able to maintain the levels of service our patients expect

We want everyone to enjoy coming to work and you can expect a warm welcome, friendly team and all the support you need to enjoy your work and perform at your best.

Benefits include

Access to HSC Pension Scheme

Access Occupational Sick Pay Scheme (after probation period)

Additional annual leave linked to length of service

To apply, please click the "Apply Now" button and submit your CV along with a cover letter outlining your suitability for the role.

• Montgomery Road Medical Centre reserves the right to enhance the shortlisting criteria in the event of an unprecedented response.
• Montgomery Road Medical Centre is an Equal Opportunities Employer.
• We will consider any reasonable adjustments throughout the recruitment process.
• We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications or if the position is filled.

• Proven experience of working in a similar Service environment gained within the last 5 years
• Excellent Communication Skills
• Proficient in the use of MS Office software, email and the internet
• Proven history of learning and adhering to policies and processes
• The ability to work to deadlines, work in a fast-paced environment with an attention to detail
• Thrive in a busy team and love the rewards of great job satisfaction
• Current full driving license, valid in the UK, and access to a car or other form of transport which will permit you to carry out the duties of the post in full. NB: Alternative transport methods will be considered for those who have a disability and cannot obtain a driving license. Successful candidates will be required to ensure that their insurance allows them to use their car for business purposes.

• Previous Medical Receptionist experience

Communication, Teamwork

£13.71 per hour