4 jobs found

Property Experience Coordinator Location: Beeston, Nottingham, NG9 1LA Salary Banding: £36,384 - £38,299 (Dependent upon experience) Contract Type: 12 Month Fixed Term Contract Metworks is an integral part of MTVH, dedicated to delivering exceptional property repair and maintenance services. We are committed to providing excellent customer experiences while meeting corporate and regulatory standards. We are seeking a passionate and customer focused person to contribute to the continual improvement of our service delivery. Overall Responsibility: As Property Experience Coordinator, you will primarily be responsible for organising, coordinating and reporting on the delivery of work to customer's homes following complaints, disrepair cases or poor customer satisfaction results. You will be liaising with our Customers, the Metworks Delivery Team, Housing Teams and the Property Desk. Responsibilities & Outcomes • Work as part of a team who will be working on direct engagement activities with internal and external stakeholders. • Supporting the operational team with critical incidents, complaints and provide feedback to your manager for post-incident reviews. • Using systems that support outstanding service delivery using customer journey mapping and complaint outcomes/learning/trends. • Building and maintaining strong relationships with individual Metworks and Compliance teams and other Directorates to enable effective dialogue exchange between departments. • Taking intelligent action to correct issues along the way and continuously communicating to uphold the MTVH Way • Ensure standards for customer experience across the whole customer journey are met. • Attend residents' associations and one-off meetings working closely with members of the Property Services Delivery Team • Assist in the delivery of training and other capacity-building initiatives for colleagues as and when required. • To assist in the provision of advice to colleagues on effective service monitoring and delivery with residents and tenants. • To positively promote the work of the team so its remit is understood and has the widest possible impact. • Contribute to reports and presentations, documents and briefings as required for a wide variety of audiences To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

The Fixed Term People Transition Coordinator will play a pivotal role in supporting organisational change initiatives by coordinating people-related transitions and processes within the not-for-profit sector. Based in York, this role requires a detail-oriented individual with expertise in human resources and a passion for effective change management. Client Details This not-for-profit organisation is well-established and recognised for its commitment to positive societal impact. Operating as a medium-sized organisation, it values collaboration and innovation, offering an environment where employees can contribute meaningfully to impactful change. Description Coordinate all aspects of people transitions during organisational change initiatives. Serve as the primary point of contact for employees affected by transitions, ensuring clear and compassionate communication. Support the development and implementation of transition plans in line with HR policies and best practices. Maintain accurate records of employee transitions and related documentation. Collaborate with HR teams to ensure seamless onboarding, offboarding, and redeployment processes. Assist in identifying and addressing training or development needs arising from organisational changes. Monitor and report on the effectiveness of transition processes, providing recommendations for improvement where necessary. Ensure compliance with employment laws and regulations throughout all transition activities. Profile A successful Fixed Term People Transition Coordinator should have: A strong background in human resources, particularly in change management and employee relations. Excellent organisational skills with the ability to manage multiple priorities effectively. Experience in supporting people transitions within the not-for-profit sector. Knowledge of employment laws and regulations relevant to the UK. Strong communication skills, both written and verbal, with a focus on clarity and empathy. The ability to maintain confidentiality and handle sensitive information appropriately. Proficiency in using HR systems and tools for record-keeping and reporting. Job Offer Competitive salary ranging from 36,069 to 44,084, depending on experience. An opportunity to contribute to meaningful work within the not-for-profit sector. Collaborative and supportive working environment based in York. Potential for professional growth and development in human resources. If you are ready to make a difference and take on this Fixed Term People Transition Coordinator role, we encourage you to apply today!

Office Manager - New Office Launch & Workplace Operations St Andrews, Fife 18-month Fixed Term Contract 100% Office Based Strong potential to become permanent Are you an Office Manager who loves creating a fantastic workplace experience - and wants the rare opportunity to help set up a brand new office from scratch ? This is an exciting and hands-on role where you'll lead the day-to-day coordination of a new office opening , then take full ownership of the office once it's live. It's ideal for someone who enjoys being the heartbeat of the office , juggling people, suppliers, facilities, and operations with confidence. This is not a technical project role - it's about organisation, coordination, communication and making the office run brilliantly . Phase One: Office Set-Up & Opening Coordination You'll play a central role in getting the new office ready for launch, including: Coordinating office fit-out, furniture, layouts, signage and supplies Managing key timelines and checklists to ensure opening readiness Acting as the main point of contact for suppliers, contractors and internal teams Supporting the setup of office systems such as access control, desk booking and parking Communicating clearly with staff about the move and office arrangements Ensuring the office is fully operational, welcoming and ready for day one Helping ensure a smooth transition with minimal disruption You'll be the organiser who keeps everything aligned - spotting gaps, solving problems, and keeping things moving. Phase Two: Office & Workplace Management Once the office is open, this becomes a full Office Manager position , including: Owning the day-to-day running of the office and workplace experience Managing reception, visitors, post, couriers and office services Coordinating building security, access and key stakeholders Overseeing cleaning, catering, facilities and service providers Ensuring health & safety standards are maintained Managing office budgets, costs and supplier performance Continuously improving how the office operates for staff and visitors You'll be the go-to person for everything office-related - trusted, visible, and relied upon. What We're Looking For Proven experience as an Office Manager, Workplace Manager or Facilities Coordinator Experience supporting office openings, relocations or workplace changes (ideal but not essential) Strong organisational skills and confidence juggling multiple priorities Comfortable managing suppliers, budgets and operational details Excellent communication skills - friendly, clear and professional Happiest working in a fully office-based role Proactive, practical and solutions-focused Why Apply? A rare opportunity to help launch a brand-new office A role with real ownership and visibility Work in the beautiful setting of St Andrews 18-month FTC with genuine long-term potential Interested in finding out more? Please get in touch with Anna McInnes at Office Angels for a confidential conversation. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Services Coordinator 12 Month FTC Bristol, BS32 4UD Competitive salary + attractive benefits At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Services Coordinator to join our team in the South West region on a fixed term contract until April 2027. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role. RESPONSIBILITIES: To ensure accurate and speedy data input into the customer service operating system where necessary Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment. REQUIREMENTS: Experience in a similar Customer Service Coordinator role Ability to provide exceptional levels of customer service Computer literate (especially Word & Excel) with good administrative skills essential Ability to communicate effectively and successfully both written and electronically WHAT WE OFFER: Competitive basic salary 26 days annual leave + public holidays + your birthday off Opportunity to earn 10% bonus Company contribute 6.5% towards pension, plus other benefits