Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. Please note this would be a hybrid role with 2-3 days a week required in Sheffield (close proximity to Sheffield train station) The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager/Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 07, 2026
Full time
Salesforce Product Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager to lead and be accountable for the strategic direction, optimisation, and ongoing evolution of the Salesforce Service Cloud platform across our clients business. Please note this would be a hybrid role with 2-3 days a week required in Sheffield (close proximity to Sheffield train station) The Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding of Salesforce Service Cloud, the wider Salesforce ecosystem (including integrations and data), and emerging AI capabilities (such as automation, analytics, and AI-driven service features), enabling you to shape, challenge, and guide solution design and delivery effectively. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities Own, actively manage and present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth, and enhance overall profitability. Work collaboratively with cross-functional teams (Operations, IT, Digital, Data, Compliance, and third-party suppliers) to ensure Salesforce product goals are fully aligned with business outcomes and regulatory requirements. Translate product strategy into clear product requirements, including epics, user stories, acceptance criteria, and success measures, ensuring delivery teams have a shared understanding of expected outcomes. Conduct market research, industry benchmarking, and competitive analysis to identify emerging trends, opportunities, and risks relevant to the Salesforce product landscape. Partner closely with development and delivery teams to ensure solutions are designed, built, tested, and delivered on time, within budget, and to agreed quality standards, managing dependencies and trade-offs where required. Develop, maintain, and govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market and change initiatives for new Salesforce features and enhancements, working with operational, sales, and communications teams to drive effective adoption and benefits realisation. The Requirements Demonstrable experience operating as a user-focused Product Manager/Product Owner for Salesforce, supported by relevant Salesforce certifications across core products. Deep, hands-on expertise in Salesforce Service Cloud, including case management, omni-channel service, automation, reporting, and customer experience optimisation. A strong working knowledge of the wider Salesforce ecosystem, including Sales Cloud, Marketing Cloud, and related platform capabilities, with an appreciation of how these can be integrated to deliver end-to-end customer journeys. Proven ability to collaborate with technical delivery teams and influence senior stakeholders to define, agree, and maintain a clear product vision and roadmap that delivers measurable strategic outcomes. Experience translating product strategy and roadmaps into prioritised backlogs, ensuring the highest-value features and improvements are delivered first, balancing business value, risk, and technical dependency. Demonstrated experience coaching and mentoring Salesforce Administrators, fostering capability growth, best practice, and continuous improvement. Experience managing and holding third-party suppliers and delivery partners to account, ensuring quality, value for money, and alignment to agreed outcomes. If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Description The Senior Retail Data & Systems Manager is a key role within the Retail function, focused on ensuring that business systems and data processes fully support commercial objectives and Retail operational needs. It will be responsible for developing, maintaining, and supporting Retail business systems (acting as the Product Owner) so they align with strategic goals and operational requirements. Responsibilities The Senior Retail Data & Systems Manager serves as the business owner for a Salesforce-based platform, taking full responsibility for its development roadmap and ensuring that all enhancements align with business priorities. This includes managing the delivery of sprint points through a third-party development partner, overseeing both the strategic pipeline and quick-win initiatives, and ensuring that progress is tracked and communicated effectively. The role requires internal prioritization, team management, ownership and a good technical understanding while externally reporting successes, risks, and failures at a senior level, providing clear visibility of system performance and development outcomes. A critical accountability is maintaining the integrity and accuracy of Retail data by leading data collection, validation, and reporting processes. The manager collaborates closely with Retail Category teams, Finance, IT, and Business Support Teams to identify, analyse, and resolve data issues quickly, minimising disruption to month-end financial activities. In addition, the role owns real-time solutionizing and rectification of issues, working hands on with the line-level team to troubleshoot and resolve problems as they arise. The position provides expertise on Retail business systems, guiding enhancements and integrations that improve operational efficiency and support the development of reporting tools that enable effective decision making and strategic planning. Driving continuous improvements in data quality is essential, ensuring that reporting outputs meet high standards and support commercial objectives. The role should bring a technical creativity through long term vision; allowing us to both improve the here and now but with a view to how those improvements ladder into new and innovative ways of getting high value from our existing data, as well as identifying opportunities to integrate, include or source new data. The manager will be responsible for building the business validation for any incurred costs, and working with key system stakeholders to ensure data gets ingested and transformed in a way which meets the needs of the business. As the primary point of contact for system related queries, the manager coordinates with IT teams to resolve technical challenges and supports change management efforts by delivering training and guidance on system updates and enhancements. Strong stakeholder management is vital, requiring proactive engagement with internal and external partners-including Retail Account Managers, Retail Brand Partners, Business Services Team, IT, Finance, and Commercial Data & Analytics teams-to resolve data discrepancies and maintain confidence in system outputs. The role also supports business as usual activities and other commercial systems related initiatives, ensuring that process documentation and training guides are consistently maintained and updated to reflect any changes. Through these responsibilities, the Retail Data & Systems Manager ensures that systems and data processes not only meet operational needs but also drive strategic improvements across the Retail function. Qualifications Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment (or similar) Experience in process development and system management within a commercial environment. Proficiency in data analysis, ensuring accuracy and integrity in reporting. Ability to work collaboratively with cross functional teams to resolve data and system related issues. Strong problem solving skills with a proactive approach to system and process improvements. Excellent communication skills to liaise effectively between internal and external stakeholders. Experience of maintaining data integrity to drive efficiencies that support strategic decision making and business growth.
May 06, 2026
Full time
Description The Senior Retail Data & Systems Manager is a key role within the Retail function, focused on ensuring that business systems and data processes fully support commercial objectives and Retail operational needs. It will be responsible for developing, maintaining, and supporting Retail business systems (acting as the Product Owner) so they align with strategic goals and operational requirements. Responsibilities The Senior Retail Data & Systems Manager serves as the business owner for a Salesforce-based platform, taking full responsibility for its development roadmap and ensuring that all enhancements align with business priorities. This includes managing the delivery of sprint points through a third-party development partner, overseeing both the strategic pipeline and quick-win initiatives, and ensuring that progress is tracked and communicated effectively. The role requires internal prioritization, team management, ownership and a good technical understanding while externally reporting successes, risks, and failures at a senior level, providing clear visibility of system performance and development outcomes. A critical accountability is maintaining the integrity and accuracy of Retail data by leading data collection, validation, and reporting processes. The manager collaborates closely with Retail Category teams, Finance, IT, and Business Support Teams to identify, analyse, and resolve data issues quickly, minimising disruption to month-end financial activities. In addition, the role owns real-time solutionizing and rectification of issues, working hands on with the line-level team to troubleshoot and resolve problems as they arise. The position provides expertise on Retail business systems, guiding enhancements and integrations that improve operational efficiency and support the development of reporting tools that enable effective decision making and strategic planning. Driving continuous improvements in data quality is essential, ensuring that reporting outputs meet high standards and support commercial objectives. The role should bring a technical creativity through long term vision; allowing us to both improve the here and now but with a view to how those improvements ladder into new and innovative ways of getting high value from our existing data, as well as identifying opportunities to integrate, include or source new data. The manager will be responsible for building the business validation for any incurred costs, and working with key system stakeholders to ensure data gets ingested and transformed in a way which meets the needs of the business. As the primary point of contact for system related queries, the manager coordinates with IT teams to resolve technical challenges and supports change management efforts by delivering training and guidance on system updates and enhancements. Strong stakeholder management is vital, requiring proactive engagement with internal and external partners-including Retail Account Managers, Retail Brand Partners, Business Services Team, IT, Finance, and Commercial Data & Analytics teams-to resolve data discrepancies and maintain confidence in system outputs. The role also supports business as usual activities and other commercial systems related initiatives, ensuring that process documentation and training guides are consistently maintained and updated to reflect any changes. Through these responsibilities, the Retail Data & Systems Manager ensures that systems and data processes not only meet operational needs but also drive strategic improvements across the Retail function. Qualifications Strong knowledge of development pipelines, contractual business systems, data management, and reporting processes in a Retail environment (or similar) Experience in process development and system management within a commercial environment. Proficiency in data analysis, ensuring accuracy and integrity in reporting. Ability to work collaboratively with cross functional teams to resolve data and system related issues. Strong problem solving skills with a proactive approach to system and process improvements. Excellent communication skills to liaise effectively between internal and external stakeholders. Experience of maintaining data integrity to drive efficiencies that support strategic decision making and business growth.
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
May 06, 2026
Full time
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more. This is a 12-month FTC Key Responsibilities: Campaign and Automation Journey Planning & Delivery Hands on delivery, including build and test high quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions. Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys. Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed. Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic. Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone) Reporting, Performance & Insight Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value. Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations. Use A/B testing, segmentation and behavioural insights to drive continuous improvement. Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction. Data, Compliance & Quality Assurance Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance. Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment. Champion accessibility, inclusive language and best practice UX within email design. Collaboration & Stakeholder Management Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability. Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience. Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability. Liaise with platform and technology partners to troubleshoot issues and support continuous improvement. Platform & Technical Ownership Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys. Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability. Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment. Training & Upskilling Champion email channel best practise to uphold high quality assurance and executional standards. Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys. Create and maintain documentation of learnings, processes, ways of working and results where required. Knowledge, skills and experience needed: Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment. Hands on experience with email marketing platforms and CRM systems. Proven track record of improving performance through testing and optimisation. Experience working with data teams and segmentation logic. Familiarity with behavioural insights or loyalty building techniques. Strong understanding of email best practice, including accessibility, personalisation and UX. Knowledge of GDPR, PECR and data governance standards. Excellent copywriting and editing skills. Strong analytical skills with ability to turn insight into action. Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent). Ability to manage multiple projects with competing deadlines. Ability to work collaboratively across teams and managing stakeholders. Comfortable working autonomously, prioritising delivery. Proactive mindset, self-starter and passionate about customer-first communication. Excellent attention to detail and organisational skills Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 17th May 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
May 06, 2026
Full time
The Senior Email Channel Officer is a critical role in planning, creating, delivering and optimising our email campaigns and automated supporter journeys. The role ensures supporters receive timely, relevant and engaging communications that strengthen their relationship with the charity and drive meaningful action. The post holder will have experience in achieving KPI s such as improved campaign engagement metrics; improved automated journeys to increase retention, reactivation and income; delivering email accuracy and quality; and contributing to the overall Supporter Experience Strategy to build lifetime value through more supporters, staying longer and doing more. This is a 12-month FTC Key Responsibilities: Campaign and Automation Journey Planning & Delivery Hands on delivery, including build and test high quality email campaigns that support fundraising, supporter engagement and other organisational priorities such as volunteering and campaigning actions. Build, test and optimise automated email journeys that welcome, retain, steward and reactivate supporters, building performance knowledge and insight that can be replicated across different supporter products and journeys. Support the Email Channel Manager with overseeing the email marketing calendar and sign offs where needed. Work with data and CRM teams to improve trigger logic, personalisation and segmentation, using your audience understanding to incorporate targeting and personalisation using customer data and dynamic content logic. Advise on the integration of email within multi-channel campaigns (e.g. email, SMS, Whatsapp, direct mail, social and telephone) Reporting, Performance & Insight Monitor performance and continuously refine journeys to improve conversion, engagement and lifetime value. Work with Business Intelligence, Insight and Digital Analytics teams to produce regular reports on email performance, offering clear insights and recommendations. Use A/B testing, segmentation and behavioural insights to drive continuous improvement. Ensure activity aligns with KPIs around engagement, retention, income and supporter satisfaction. Data, Compliance & Quality Assurance Ensure all email activity is fully compliant with GDPR, PECR, consent and internal data governance. Working closely with the website team, carry out thorough QA across content, links, rendering and segmentation before deployment. Champion accessibility, inclusive language and best practice UX within email design. Collaboration & Stakeholder Management Work closely with internal teams needing email support, advising on strategy, best practice and channel suitability. Work closely with digital, brand, design, marketing, data and analytics and supporter engagement teams to improve the supporter experience. Work closely with other internal teams needing email support, advising on strategy, best practice and channel suitability. Liaise with platform and technology partners to troubleshoot issues and support continuous improvement. Platform & Technical Ownership Strong use of ESP platforms such as Dotdigital, Salesforce Marketing Cloud, or equivalent to build and optimise emails and journeys. Support the development of templates, modules, reusable assets and stronger processes. Contribute to platform migrations or upgrades, ensuring smooth transitions and improved capability. Identify and implement workflow improvements between the Supporter Experience and Data teams to increase effectiveness and reduce lead times for campaign deployment. Training & Upskilling Champion email channel best practise to uphold high quality assurance and executional standards. Support the Email Channel Manager with upskilling and mentoring junior team members in email and channel best practice, automations, segmentation, project planning and supporter journeys. Create and maintain documentation of learnings, processes, ways of working and results where required. Knowledge, skills and experience needed: Significant experience delivering email campaigns and automated journeys in a fundraising, marketing or digital environment. Hands on experience with email marketing platforms and CRM systems. Proven track record of improving performance through testing and optimisation. Experience working with data teams and segmentation logic. Familiarity with behavioural insights or loyalty building techniques. Strong understanding of email best practice, including accessibility, personalisation and UX. Knowledge of GDPR, PECR and data governance standards. Excellent copywriting and editing skills. Strong analytical skills with ability to turn insight into action. Have experience with interpreting and using reporting tools (Google Analytics, PowerBI, Lookerstudio or equivalent). Ability to manage multiple projects with competing deadlines. Ability to work collaboratively across teams and managing stakeholders. Comfortable working autonomously, prioritising delivery. Proactive mindset, self-starter and passionate about customer-first communication. Excellent attention to detail and organisational skills Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £37,000 per annum, plus benefits. Please download the Vacancy Pack on our website for more information. The closing date for applications is the 17th May 2026 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
Sales Administrator Location: Surrey Ref: ABJ6512 Salary: £35- £45k HYBRID As sales administrator reporting to the sales manager, you will join a vibrant SME you will support sales, service & marketing functions, and supporting the sales office. Responsibilities as sales administrator will include management of the parts & service business providing timely quotes to customers and building the parts & service revenue. As sales administrator you will also be responsible for sales & marketing support activities so that all sales opportunities are responded to on time and supporting trade shows & exhibitions. The position is onsite (5 days) initally to support onboarding and collaboration with the sales, engineering, and production teams. Then can move to a hybrid set up - 3:2. The ideal sales administrator will have strong experience in office administration and the ability to coordinate multiple concurrent sales and marketing activities, often on a global scale. Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office (Word, Excel) is essential, along with a willingness to learn new tools and systems. Key Responsibilities Internal sales for parts, service and support contracts. Fielding sales calls into head office, management of hard copy documents needed for sales. Respond to directly parts, service & support requests to provide quotes in a timely manner. Proactively contact customers to grow service & support contracts. Work with service, sales & marketing team on multiple projects, to meet their expectations for supporting documentation, being the primary point of contact and to distribute requirements internally. Manage multiple complex projects simultaneously To read, understand and interpret contractual aspects and obligations. Suppprt organising and deliver exhibition plans including material shipments to Sales Process Administration duties; including CRM updates & reporting, completion & management of tender documentation. Management & distribution of latest sales tools quote templates, price lists & marketing collateral for sales team & distributors. Support organising shows - booking venues & shipments of materials to from shows. Website administration working with Sales Director and outside contractors to review status of the website platform & content. Routine sales duties fielding sales calls into head office, management of hard copy documents needed for sales. Participate in monthly sales meetings and distribute minutes and action items. TRAVEL: Occasional UK travel to customer and contractor sites not often (own car required; mileage reimbursed). Qualifications & Experience Degree qualified (STEM background preferred) science or engineering or business / sales Strong experience in sales office administration and managing concurrent sales and marketing responsibilities. Familiarity with business contracts Ability to manage time efficiently and effectively ensuring role requirements are met Flexible hands on approach as and when necessary Ability to travel to contractor sites (UK) Experience & Understanding of CRM systems. Experience of Organising Exhibitions Experience of Sales Office Administration Proficient in Microsoft products, Excel, Word, PowerPoint and Outlook European languages skills advantageous Base Salary: £35-45k (DOE): To Apply Please contact Alison Basson, Ref ABJ6512, on (phone number removed) or preferably email
May 05, 2026
Full time
Sales Administrator Location: Surrey Ref: ABJ6512 Salary: £35- £45k HYBRID As sales administrator reporting to the sales manager, you will join a vibrant SME you will support sales, service & marketing functions, and supporting the sales office. Responsibilities as sales administrator will include management of the parts & service business providing timely quotes to customers and building the parts & service revenue. As sales administrator you will also be responsible for sales & marketing support activities so that all sales opportunities are responded to on time and supporting trade shows & exhibitions. The position is onsite (5 days) initally to support onboarding and collaboration with the sales, engineering, and production teams. Then can move to a hybrid set up - 3:2. The ideal sales administrator will have strong experience in office administration and the ability to coordinate multiple concurrent sales and marketing activities, often on a global scale. Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office (Word, Excel) is essential, along with a willingness to learn new tools and systems. Key Responsibilities Internal sales for parts, service and support contracts. Fielding sales calls into head office, management of hard copy documents needed for sales. Respond to directly parts, service & support requests to provide quotes in a timely manner. Proactively contact customers to grow service & support contracts. Work with service, sales & marketing team on multiple projects, to meet their expectations for supporting documentation, being the primary point of contact and to distribute requirements internally. Manage multiple complex projects simultaneously To read, understand and interpret contractual aspects and obligations. Suppprt organising and deliver exhibition plans including material shipments to Sales Process Administration duties; including CRM updates & reporting, completion & management of tender documentation. Management & distribution of latest sales tools quote templates, price lists & marketing collateral for sales team & distributors. Support organising shows - booking venues & shipments of materials to from shows. Website administration working with Sales Director and outside contractors to review status of the website platform & content. Routine sales duties fielding sales calls into head office, management of hard copy documents needed for sales. Participate in monthly sales meetings and distribute minutes and action items. TRAVEL: Occasional UK travel to customer and contractor sites not often (own car required; mileage reimbursed). Qualifications & Experience Degree qualified (STEM background preferred) science or engineering or business / sales Strong experience in sales office administration and managing concurrent sales and marketing responsibilities. Familiarity with business contracts Ability to manage time efficiently and effectively ensuring role requirements are met Flexible hands on approach as and when necessary Ability to travel to contractor sites (UK) Experience & Understanding of CRM systems. Experience of Organising Exhibitions Experience of Sales Office Administration Proficient in Microsoft products, Excel, Word, PowerPoint and Outlook European languages skills advantageous Base Salary: £35-45k (DOE): To Apply Please contact Alison Basson, Ref ABJ6512, on (phone number removed) or preferably email
Our client is a global market leader in pneumatic and automation technology, where innovation and customer satisfaction are at the forefront of everything they do. They have a vacancy for a dynamic Business Development Manager to expand their product reach and profit revenues by identifying new market opportunities, new customers, and business within the Food and Packaging industry sector. You will become familiar with and understand the vision, strategy, and objectives of the business, ensuring alignment with our company's goals and values. As a Business Development Manager, you will: Collaborate with the Industry Team Leader to plan and target the market according to company sales policies and personal targets. Identify and target significant segments within the UK, aligning efforts with global initiatives. Map target segments, including end users' processes and OEM machines. Join global teams to share information, challenges, and successes. Identify and evaluate sector-relevant exhibitions, events, and journals, making budgeted recommendations to sales management. Coordinate and monitor large potential opportunities using MQS data and success reporting. Promote sector-relevant products and applications. Identify end users and OEMs needing sales activity and communicate strategic importance to the RSM. Drive new product developments based on customer and segment requirements. Create and maintain a 5-year sales plan, validating market forecasts and reviewing actual performances. Support the salesforce with regular joint visits to targeted industry accounts. Maintain accurate and relevant records, submitting reports in a timely manner. Product Promotion Promote sales and understanding of market-specific products through sales-by-example, joint visits, and promotional literature. Identify and pursue significant demands for specials based on the target market. Identify market needs and request new products. Aggressively promote new products to the salesforce and marketplace. Know the competition and report on their activities. Maintain detailed customer records in the CRM system. Submit activity and marketing reports regularly. Essential Education, Skills and Experience Proven experience in technical solution selling. Strong communication and presentation skills. Solid commercial knowledge and understanding. Hold a current UK driving licence. Eligibility to work in the UK and hold a current passport to undertake planned UK and international travel. Desirable education, skills and experience Educated to a degree level or equivalent. Previous business development experience. Experience presenting at exhibitions. Experience in creating white papers and/or technical articles. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
May 05, 2026
Full time
Our client is a global market leader in pneumatic and automation technology, where innovation and customer satisfaction are at the forefront of everything they do. They have a vacancy for a dynamic Business Development Manager to expand their product reach and profit revenues by identifying new market opportunities, new customers, and business within the Food and Packaging industry sector. You will become familiar with and understand the vision, strategy, and objectives of the business, ensuring alignment with our company's goals and values. As a Business Development Manager, you will: Collaborate with the Industry Team Leader to plan and target the market according to company sales policies and personal targets. Identify and target significant segments within the UK, aligning efforts with global initiatives. Map target segments, including end users' processes and OEM machines. Join global teams to share information, challenges, and successes. Identify and evaluate sector-relevant exhibitions, events, and journals, making budgeted recommendations to sales management. Coordinate and monitor large potential opportunities using MQS data and success reporting. Promote sector-relevant products and applications. Identify end users and OEMs needing sales activity and communicate strategic importance to the RSM. Drive new product developments based on customer and segment requirements. Create and maintain a 5-year sales plan, validating market forecasts and reviewing actual performances. Support the salesforce with regular joint visits to targeted industry accounts. Maintain accurate and relevant records, submitting reports in a timely manner. Product Promotion Promote sales and understanding of market-specific products through sales-by-example, joint visits, and promotional literature. Identify and pursue significant demands for specials based on the target market. Identify market needs and request new products. Aggressively promote new products to the salesforce and marketplace. Know the competition and report on their activities. Maintain detailed customer records in the CRM system. Submit activity and marketing reports regularly. Essential Education, Skills and Experience Proven experience in technical solution selling. Strong communication and presentation skills. Solid commercial knowledge and understanding. Hold a current UK driving licence. Eligibility to work in the UK and hold a current passport to undertake planned UK and international travel. Desirable education, skills and experience Educated to a degree level or equivalent. Previous business development experience. Experience presenting at exhibitions. Experience in creating white papers and/or technical articles. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
May 05, 2026
Full time
# Customer Success Manager - EMEAHybrid - London Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build.We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style At Drata, we're not just building software - we're building a mindset. Everything we do springs from: Be a Driver (Owner Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer Obsessed): Challenge assumptions. Deliver value. Stay hungry.If you thrive when you're empowered, energized, and working with smart, mission-driven people where you'll feel at home here.The best way to understand the Driver's Mindset is to see it in action. We're an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: - follow us for company updates, employee stories, and career news. Job Summary: We are hiring a Customer Success Manager to drive value through measurable outcomes for our strategic customers. You are a partner to our largest customer(s) and will be a key player in driving adoption and value of the Drata platform through a deep understanding of our customer's business objectives and goals. You will collaborate closely with the Account Management, Sales, Product, and Marketing teams. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This is hybrid role located in London. What you'll do: Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Capable of managing a Book of Business which could include 100+ customers Create Mutual Action Plans based on the customer's business objectives and review progress with the customer stakeholders, through monthly health checks and quarterly business reviews Approach book of business with deep curiosity to align and realign on business objectives, KPIs, product use and product opportunities, to support the progression of customer compliance journey, and overall compliance status Identify customer challenges and risks, develop and drive cross-functional mitigation plans to avoid churn Align and collaborate with Account Managers on renewal forecasts and up-sell strategies, with a focus on customer retention Demonstrate and promote the latest features and capabilities of the Drata platform to ensure customers are using key product features that align with their desired outcomes Leverage available data to drive key actions that deliver value throughout the customer journey Become trusted advisor for customers around best practices for progressing their compliance journey with Drata, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant Drata strategic team members and stakeholders What you'll bring: 4+ years of Customer Success or Consulting experience 2+ years experience in Security and/or Compliance Strong communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment Experience managing a large volume of accounts Data-fueled approach to CSM work, curious about data and insights, and have used Salesforce, Catalyst, Sigma and Jira How we support you: At Drata, our people are our strongest advantage-and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.Explore how we invest in your . Health & Wellness: 100% coverage for supplemental medical and dental for employees and dependents Learning & Development: $500 USD annually towards professional development opportunities + $250 USD annually towards personal development opportunities Flexible Time Off: Flexible vacation policy for strong, fully charged batteries Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment) Work Remotely: Flexible hours and work from home plus up to $1,000 USD annually to cover necessary business related items for your home office This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for this role is between £76,500 - £94,500, subject to change. A variety of factors are considered when determining someone's leveling and compensation-including a candidate's professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above. Apply for this roleComplete the application below. Required fields are marked with an asterisk.
Job Description: Business Development Manager Proptech firm Up to £55k base + uncapped comms Our client delivers land and property data through products and proposition development. They are looking for a Business Develop Manager to develop a strong new business pipeline and work collaboratively with clients to build opportunities. You will take ownership of the full sales cycle from identifying and engaging new prospects through to closing deals. What the Business Development Manager will be doing: Develop and maintain account and territory plans which outlines how sales targets will be met on an ongoing basis. Provide quarterly forecasts at the start of each quarter, together with a monthly forecast of expected new business accounts to be signed along with estimated revenue values for the first 3-month period Log detailed notes in SalesForce on prospect interactions and opportunity creation. Draft and deliver proposals, in coordination with consultancy team. Work with technical staff, trainers, customer success and product specialists to address customer requirements Work with the marketing and campaigns teams to execute lead generation campaigns What the Business Development Manager should bring: Confidence, flexibility and reliability, with the ability to adapt to changing priorities Strong organisational skills, with a methodical approach to planning and client record-keeping Numerical confidence, manage pipeline forecasts and develop account plan KPIs A target-driven mindset, always focused on achieving and exceeding goals Excellent interpersonal and communication skills, with a natural ability to collaborate and exchange ideas Relationship-building strengths, able to gain trust, cooperation, and support from colleagues and customers What the Business Development Manager will get in return: You will receive a basic salary of up to £55,000 + uncapped commission, private healthcare and hybrid working. What to do next: Pop Alex or Rosie a message to find out more.
May 05, 2026
Full time
Job Description: Business Development Manager Proptech firm Up to £55k base + uncapped comms Our client delivers land and property data through products and proposition development. They are looking for a Business Develop Manager to develop a strong new business pipeline and work collaboratively with clients to build opportunities. You will take ownership of the full sales cycle from identifying and engaging new prospects through to closing deals. What the Business Development Manager will be doing: Develop and maintain account and territory plans which outlines how sales targets will be met on an ongoing basis. Provide quarterly forecasts at the start of each quarter, together with a monthly forecast of expected new business accounts to be signed along with estimated revenue values for the first 3-month period Log detailed notes in SalesForce on prospect interactions and opportunity creation. Draft and deliver proposals, in coordination with consultancy team. Work with technical staff, trainers, customer success and product specialists to address customer requirements Work with the marketing and campaigns teams to execute lead generation campaigns What the Business Development Manager should bring: Confidence, flexibility and reliability, with the ability to adapt to changing priorities Strong organisational skills, with a methodical approach to planning and client record-keeping Numerical confidence, manage pipeline forecasts and develop account plan KPIs A target-driven mindset, always focused on achieving and exceeding goals Excellent interpersonal and communication skills, with a natural ability to collaborate and exchange ideas Relationship-building strengths, able to gain trust, cooperation, and support from colleagues and customers What the Business Development Manager will get in return: You will receive a basic salary of up to £55,000 + uncapped commission, private healthcare and hybrid working. What to do next: Pop Alex or Rosie a message to find out more.
Customer Experience Manager Benefits Basic Salary £45,000 34 Days Holiday (Inclusive of Public Holidays) Pension Healthcare Life Insurance Responsibilities Ensuring that every customer interaction reflects the commitment to service excellence Driving exceptional customer satisfaction and loyalty Managing customer complaints Monitoring key customer metrics, leveraging data analytics and implementing improvements Qualifications Degree in Business, Marketing, Data Analytics or similar Experience in customer experience management, service operations or similar Strong analytical skills with proficiency in data visualisation tools Familiarity with customer feedback platforms and CRM systems - SalesForce About the Company Medical instrument and device manufacturer Established over 60 years Extensive product range and global presence in over 35 countries Global business with an inclusive and caring culture
May 05, 2026
Full time
Customer Experience Manager Benefits Basic Salary £45,000 34 Days Holiday (Inclusive of Public Holidays) Pension Healthcare Life Insurance Responsibilities Ensuring that every customer interaction reflects the commitment to service excellence Driving exceptional customer satisfaction and loyalty Managing customer complaints Monitoring key customer metrics, leveraging data analytics and implementing improvements Qualifications Degree in Business, Marketing, Data Analytics or similar Experience in customer experience management, service operations or similar Strong analytical skills with proficiency in data visualisation tools Familiarity with customer feedback platforms and CRM systems - SalesForce About the Company Medical instrument and device manufacturer Established over 60 years Extensive product range and global presence in over 35 countries Global business with an inclusive and caring culture
Overview Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. Optro is top-rated on G2 and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Manager, Business Development - EMEA We are seeking a Manager of Business Development to lead our growing team of Sales (SDRs) and Business Development Representatives (BDRs) in the EMEA region. Why This Role is Exciting: This leader will be responsible for executing strategies that fuel pipeline generation, accelerate revenue growth, and develop a high-performing team. The ideal candidate is a hands-on leader who thrives on developing talent, driving operational excellence, and delivering measurable business impact. If you thrive in a fast-paced and exciting environment and want to help build an extraordinary team, then this is the role for you! Location: This is a hybrid position (2-3 days a week in office) based in London (UK) with occasional domestic and/or international travel (approximately three to four trips annually). As the Manager of Business Development at Optro, you will play a pivotal role in shaping the business development motions. You will lead a rapidly growing team and will be involved in helping recruit, onboard, and train new team members for success. Your primary focus will be on developing best in class BDR functions, managing a BDR team, and establishing a strong relationship with the Sales team. You will be responsible for helping BDRs identify and develop high quality leads that turn into qualified sales opportunities. Key Responsibilities Lead, mentor, and inspire a team of Business Development Representatives based in EMEA. Foster a culture of accountability, professional growth, and performance excellence. Execute inbound lead qualification and outbound prospecting programs tailored to the EMEA market. Implement best practices, playbooks, and workflows to maximize BDR productivity. Leverage modern sales technologies (Salesforce, Outreach, Orum, LinkedIn Sales Navigator, Cognism, etc.) to drive efficiency and effectiveness. Monitor key performance metrics (activity, conversion, pipeline creation) and optimize for impact. Drive consistent attainment of pipeline targets across your segments and regions. Partner closely with Marketing on lead scoring and inbound funnel optimization. Collaborate with Sales leadership to ensure pipeline quality and seamless handoff. Support career progression pathways for BDRs. Oversee onboarding and enablement programs to ensure BDRs ramp quickly and consistently achieve targets. Partner with Sales Enablement to deliver ongoing training on messaging, objection handling, and industry knowledge. Attributes for a Successful Candidate 5+ years of experience in Sales, Business Development, or Sales Development. Minimum of 2-3 years experience in leadership or team lead roles. Proven track record of exceeding pipeline targets while leading inbound and outbound teams. Deep knowledge of prospecting strategies, lead qualification processes, and sales development best practices. Strong experience with sales tech stack (CRM, sales engagement, intent data, and prospecting tools). Excellent coaching, communication, and organizational skills. Data- and metrics-driven approach to performance management. Nice to Have Familiarity with selling into Audit, Compliance, Risk, or adjacent markets. Experience leveraging AI-powered tools and workflows to drive efficiency and pipeline creation. Minimum Expectations/ Qualifications 2+ years of frontline/ BDR leadership experience. Direct experience as a BDR or SDR Previous experience in sales methodologies- BANT, MEDDIC, Winning by Design Strong understanding of Inbound and Outbound pipeline generation processes Previous tech/SaaS experience in the Enterprise space with complex buying cycles Analytical mindset to spot trends and take action where needed Our Company Values Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset. Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. Drive innovation: Create the future. Continuously improve what exists and invent what's next. Win, together: One team. No silos, no egos. Drive to be the best and support each other's success. Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks Launch a career at one of the fastest-growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! Perks may vary based on eligibility/location. Please note that background checks are required. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
May 05, 2026
Full time
Overview Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. Optro is top-rated on G2 and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Manager, Business Development - EMEA We are seeking a Manager of Business Development to lead our growing team of Sales (SDRs) and Business Development Representatives (BDRs) in the EMEA region. Why This Role is Exciting: This leader will be responsible for executing strategies that fuel pipeline generation, accelerate revenue growth, and develop a high-performing team. The ideal candidate is a hands-on leader who thrives on developing talent, driving operational excellence, and delivering measurable business impact. If you thrive in a fast-paced and exciting environment and want to help build an extraordinary team, then this is the role for you! Location: This is a hybrid position (2-3 days a week in office) based in London (UK) with occasional domestic and/or international travel (approximately three to four trips annually). As the Manager of Business Development at Optro, you will play a pivotal role in shaping the business development motions. You will lead a rapidly growing team and will be involved in helping recruit, onboard, and train new team members for success. Your primary focus will be on developing best in class BDR functions, managing a BDR team, and establishing a strong relationship with the Sales team. You will be responsible for helping BDRs identify and develop high quality leads that turn into qualified sales opportunities. Key Responsibilities Lead, mentor, and inspire a team of Business Development Representatives based in EMEA. Foster a culture of accountability, professional growth, and performance excellence. Execute inbound lead qualification and outbound prospecting programs tailored to the EMEA market. Implement best practices, playbooks, and workflows to maximize BDR productivity. Leverage modern sales technologies (Salesforce, Outreach, Orum, LinkedIn Sales Navigator, Cognism, etc.) to drive efficiency and effectiveness. Monitor key performance metrics (activity, conversion, pipeline creation) and optimize for impact. Drive consistent attainment of pipeline targets across your segments and regions. Partner closely with Marketing on lead scoring and inbound funnel optimization. Collaborate with Sales leadership to ensure pipeline quality and seamless handoff. Support career progression pathways for BDRs. Oversee onboarding and enablement programs to ensure BDRs ramp quickly and consistently achieve targets. Partner with Sales Enablement to deliver ongoing training on messaging, objection handling, and industry knowledge. Attributes for a Successful Candidate 5+ years of experience in Sales, Business Development, or Sales Development. Minimum of 2-3 years experience in leadership or team lead roles. Proven track record of exceeding pipeline targets while leading inbound and outbound teams. Deep knowledge of prospecting strategies, lead qualification processes, and sales development best practices. Strong experience with sales tech stack (CRM, sales engagement, intent data, and prospecting tools). Excellent coaching, communication, and organizational skills. Data- and metrics-driven approach to performance management. Nice to Have Familiarity with selling into Audit, Compliance, Risk, or adjacent markets. Experience leveraging AI-powered tools and workflows to drive efficiency and pipeline creation. Minimum Expectations/ Qualifications 2+ years of frontline/ BDR leadership experience. Direct experience as a BDR or SDR Previous experience in sales methodologies- BANT, MEDDIC, Winning by Design Strong understanding of Inbound and Outbound pipeline generation processes Previous tech/SaaS experience in the Enterprise space with complex buying cycles Analytical mindset to spot trends and take action where needed Our Company Values Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset. Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. Drive innovation: Create the future. Continuously improve what exists and invent what's next. Win, together: One team. No silos, no egos. Drive to be the best and support each other's success. Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks Launch a career at one of the fastest-growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! Perks may vary based on eligibility/location. Please note that background checks are required. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE TEAM The European Gaming & Financial Services commercial team is dedicated to serve Trustly's merchant customers across the EU and UK. This includes online gambling operators and platforms, banks, digital remittance operators, e money issuers, financing platforms. The Gaming & FinServ team comprises new sales along with the service of existing merchant customers. ABOUT THE ROLE This individual contributor role will be instrumental in growing Trustly's portfolio of merchant customers in the financial services and gaming verticals. Working with the European VP Gaming & FinServ and the broader team, you will be responsible for acquiring new enterprise merchants and offering them Trustly's different products and solutions across the EU and UK. This will include working with technical product managers through to the C level at merchants. What you'll do Drive the commercial strategy and execution for acquiring key enterprise merchant clients Own the full sales cycle - from lead generation and pitch to negotiation and contract closure Build and manage a strong, scalable pipeline aligned with business objectives and market trends Act as the primary contact for senior stakeholders of enterprise merchants, ensuring top tier service and strategic alignment Lead onboarding and early stage integration of new clients, collaborating with technical and operational teams Ensure compliance with regulatory, KYC, and risk requirements throughout the sales process Provide client and market insights to product, marketing, and leadership teams to support innovation and growth Represent the company at industry events and forums, building visibility and driving thought leadership in the sector Who you are A proven commercial leader with a strong track record in sales or business development, ideally within the payments or broader financial services industry (experience in selling payments to online gambling and/or financial services merchants is a plus) Strategic and analytical, with a solution oriented mindset and the ability to creatively navigate complex client challenges Minimum 10+ years of experience in B2B sales, with at least 5 years focused on the payments sector Experience working with mid market to enterprise financial institutions and/or online gambling companies, with a strong grasp of industry specific regulatory and risk frameworks Demonstrated ability to build and grow senior level client relationships, with strong commercial negotiation skills Excellent communicator and storyteller, confident engaging with both internal stakeholders and external C suite audiences Proficient in CRM tools (Salesforce), sales reporting, and pipeline management A collaborative team player who thrives in a fast paced, high growth environment, and leads by example Our Fantastic Benefits 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up - additional support for new parents On site perks to make your workday smoother Well being support - our health allowance covers gym memberships, massages, and much more to help you feel your best Additional benefits designed to enhance your work life experience!
May 05, 2026
Full time
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE TEAM The European Gaming & Financial Services commercial team is dedicated to serve Trustly's merchant customers across the EU and UK. This includes online gambling operators and platforms, banks, digital remittance operators, e money issuers, financing platforms. The Gaming & FinServ team comprises new sales along with the service of existing merchant customers. ABOUT THE ROLE This individual contributor role will be instrumental in growing Trustly's portfolio of merchant customers in the financial services and gaming verticals. Working with the European VP Gaming & FinServ and the broader team, you will be responsible for acquiring new enterprise merchants and offering them Trustly's different products and solutions across the EU and UK. This will include working with technical product managers through to the C level at merchants. What you'll do Drive the commercial strategy and execution for acquiring key enterprise merchant clients Own the full sales cycle - from lead generation and pitch to negotiation and contract closure Build and manage a strong, scalable pipeline aligned with business objectives and market trends Act as the primary contact for senior stakeholders of enterprise merchants, ensuring top tier service and strategic alignment Lead onboarding and early stage integration of new clients, collaborating with technical and operational teams Ensure compliance with regulatory, KYC, and risk requirements throughout the sales process Provide client and market insights to product, marketing, and leadership teams to support innovation and growth Represent the company at industry events and forums, building visibility and driving thought leadership in the sector Who you are A proven commercial leader with a strong track record in sales or business development, ideally within the payments or broader financial services industry (experience in selling payments to online gambling and/or financial services merchants is a plus) Strategic and analytical, with a solution oriented mindset and the ability to creatively navigate complex client challenges Minimum 10+ years of experience in B2B sales, with at least 5 years focused on the payments sector Experience working with mid market to enterprise financial institutions and/or online gambling companies, with a strong grasp of industry specific regulatory and risk frameworks Demonstrated ability to build and grow senior level client relationships, with strong commercial negotiation skills Excellent communicator and storyteller, confident engaging with both internal stakeholders and external C suite audiences Proficient in CRM tools (Salesforce), sales reporting, and pipeline management A collaborative team player who thrives in a fast paced, high growth environment, and leads by example Our Fantastic Benefits 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up - additional support for new parents On site perks to make your workday smoother Well being support - our health allowance covers gym memberships, massages, and much more to help you feel your best Additional benefits designed to enhance your work life experience!
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
May 05, 2026
Full time
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
May 05, 2026
Full time
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
May 04, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Join a leading provider of premium hospitality and event experiences, delivering high-end packages across major sporting and entertainment events in the UK and internationally. With a focus on quality, exclusivity, and exceptional client service, the business creates memorable experiences for a wide range of clients. The organisation is seeking a proactive and driven Sales Training & Development Manager to enhance performance across Sales, Operations, and Marketing teams, ensuring employees have the skills, confidence, and support to succeed in a fast-paced, high-performance environment. The role is primarily London-based, with regular travel required to other UK offices to deliver in-person training. The Role As the Sales Training & Development Manager, you will be responsible for designing, delivering, and implementing training programmes across the business, with a strong focus on sales excellence, onboarding, and continuous professional development. You will deliver impactful sales training, support management capability, and coach teams on best practices. The role will also ensure that employees across all functions-including Sales, Operations, Finance, and Marketing-receive consistent, engaging, and effective training. You will work closely with senior leadership and department heads to help build and maintain a high-performance culture, while also supporting managers in developing their teams. Key Responsibilities Onboarding & Induction Deliver onboarding programmes for new hires across commercial teams Provide training on products, systems, and internal processes Continuously update induction materials in collaboration with department leads Sales Training & Enablement Deliver training on core sales skills including cold calling, consultative selling, objection handling, negotiation, and pipeline management Run refresher sessions and provide ongoing coaching Conduct call monitoring, floor support, and structured feedback sessions Support the roll out of sales scripts, pitches, and campaigns Management & Leadership Development Design and deliver development programmes for managers Train leaders on coaching techniques, communication, and leadership styles Support managers in conducting effective 1:1s and performance reviews Develop emerging leaders and strengthen people management skills Skills & Experience Minimum of 3 year's experience delivering training within a fast-paced sales environment Strong understanding of sales processes and telesales techniques Proven experience in coaching and developing individuals and teams Experience supporting management and leadership development Excellent communication, facilitation, and presentation skills Ability to create engaging and effective training content Confident using CRM systems and digital tools (e.g. Salesforce) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
May 04, 2026
Full time
Join a leading provider of premium hospitality and event experiences, delivering high-end packages across major sporting and entertainment events in the UK and internationally. With a focus on quality, exclusivity, and exceptional client service, the business creates memorable experiences for a wide range of clients. The organisation is seeking a proactive and driven Sales Training & Development Manager to enhance performance across Sales, Operations, and Marketing teams, ensuring employees have the skills, confidence, and support to succeed in a fast-paced, high-performance environment. The role is primarily London-based, with regular travel required to other UK offices to deliver in-person training. The Role As the Sales Training & Development Manager, you will be responsible for designing, delivering, and implementing training programmes across the business, with a strong focus on sales excellence, onboarding, and continuous professional development. You will deliver impactful sales training, support management capability, and coach teams on best practices. The role will also ensure that employees across all functions-including Sales, Operations, Finance, and Marketing-receive consistent, engaging, and effective training. You will work closely with senior leadership and department heads to help build and maintain a high-performance culture, while also supporting managers in developing their teams. Key Responsibilities Onboarding & Induction Deliver onboarding programmes for new hires across commercial teams Provide training on products, systems, and internal processes Continuously update induction materials in collaboration with department leads Sales Training & Enablement Deliver training on core sales skills including cold calling, consultative selling, objection handling, negotiation, and pipeline management Run refresher sessions and provide ongoing coaching Conduct call monitoring, floor support, and structured feedback sessions Support the roll out of sales scripts, pitches, and campaigns Management & Leadership Development Design and deliver development programmes for managers Train leaders on coaching techniques, communication, and leadership styles Support managers in conducting effective 1:1s and performance reviews Develop emerging leaders and strengthen people management skills Skills & Experience Minimum of 3 year's experience delivering training within a fast-paced sales environment Strong understanding of sales processes and telesales techniques Proven experience in coaching and developing individuals and teams Experience supporting management and leadership development Excellent communication, facilitation, and presentation skills Ability to create engaging and effective training content Confident using CRM systems and digital tools (e.g. Salesforce) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Who This Is For: You're looking to: Work with top-tier clients and secure long-term, stable opportunities. Advance your career with exclusive roles and ongoing professional development and support. Be valued and respected for your skills and contributions in a supportive work environment. Earn a competitive salary with performance-based bonuses or commissions. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. And if you're: Tired of job-hopping and want a stable, long-term position. Frustrated by a lack of support or training. Looking for meaningful work where contributions are recognised. Eager to work full-time for a reputable company that values your expertise. Your Role as a Customer Success Manager: Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. Experience: 1+ years in Customer Success, Account Management, or Client Support roles. Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. Fluent in English: Strong verbal and written communication skills. Remote-Ready: A reliable laptop and stable internet connection are required. Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR Work from Anywhere: Enjoy the flexibility of remote work. Exclusive Access: Connect with top-tier employers globally. Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
May 04, 2026
Full time
About Huzzle At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Who This Is For: You're looking to: Work with top-tier clients and secure long-term, stable opportunities. Advance your career with exclusive roles and ongoing professional development and support. Be valued and respected for your skills and contributions in a supportive work environment. Earn a competitive salary with performance-based bonuses or commissions. Stop fighting for opportunities across different platforms, and let us match you with roles where we believe you'll excel. And if you're: Tired of job-hopping and want a stable, long-term position. Frustrated by a lack of support or training. Looking for meaningful work where contributions are recognised. Eager to work full-time for a reputable company that values your expertise. Your Role as a Customer Success Manager: Customer Relationship Management: Build strong, lasting relationships with clients, ensuring they achieve their goals and maximise the value of products/services. Onboarding & Training: Guide customers through onboarding, ensuring a seamless experience and driving adoption of the product. Retention & Upselling: Identify opportunities to upsell/cross-sell solutions while reducing churn through strategic engagement. Proactive Support: Act as the go-to point of contact, addressing concerns, troubleshooting issues, and ensuring client satisfaction. Data-Driven Insights: Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Collaborate Across Teams: Work closely with Sales, Product, and Marketing teams to improve the customer experience and deliver meaningful insights. Customer Advocacy: Represent customer needs internally and champion solutions that drive long-term satisfaction. Experience: 1+ years in Customer Success, Account Management, or Client Support roles. Industry Experience: SaaS, Tech, E-commerce, Marketing, Cybersecurity, FinTech, or other B2B-focused industries. Tech-Savvy: Comfortable using CRMs (e.g., HubSpot, Salesforce), customer engagement tools, and ticketing systems. Fluent in English: Strong verbal and written communication skills. Remote-Ready: A reliable laptop and stable internet connection are required. Competitive Salary: Salary is variable depending on experience and qualifications with performance-based bonuses or commissions. Starting base starts at 25,000 ZAR - 60,000 ZAR Work from Anywhere: Enjoy the flexibility of remote work. Exclusive Access: Connect with top-tier employers globally. Network & Learn: Be part of a community of sales professionals, sharing insights and opportunities.
Salesforce Product Manager (known internally as Product Manager) Full-time, 12-month Fixed-Term opportunity (37.5 hours) Beeston, Nottingham: £70,021 - £73,706 Farringdon, London: £77,801 - £81,895 Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you'll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You'll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience. Aligned to our new MTVH 2030 Strategy, we have an ambitious multiyear plan to roll-out Salesforce across MTVH. You'll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes. You'll be focussing on developing Salesforce solutions for our property services, helping us improve the management and safety of our homes, through to enabling customers to self-serve for repairs to their home; powered by Salesforce's business process and workforce management capabilities. Your responsibilities : You'll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you'll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers. Supported by our Digital Product Managers, you'll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce. Working in an agile, multi-disciplinary project team, you'll lead the delivery of the Salesforce roadmap of work. You'll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech leads to refine user stories required to deliver solutions. Working in 2 week sprints, you'll lead the teams rituals to deliver the product backlog. You'll work closely with the System Trainers to plan for the delivery of solutions, including communications, training, adoption and benefits realisation. You'll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Key dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
May 04, 2026
Seasonal
Salesforce Product Manager (known internally as Product Manager) Full-time, 12-month Fixed-Term opportunity (37.5 hours) Beeston, Nottingham: £70,021 - £73,706 Farringdon, London: £77,801 - £81,895 Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you'll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You'll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience. Aligned to our new MTVH 2030 Strategy, we have an ambitious multiyear plan to roll-out Salesforce across MTVH. You'll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes. You'll be focussing on developing Salesforce solutions for our property services, helping us improve the management and safety of our homes, through to enabling customers to self-serve for repairs to their home; powered by Salesforce's business process and workforce management capabilities. Your responsibilities : You'll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you'll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers. Supported by our Digital Product Managers, you'll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce. Working in an agile, multi-disciplinary project team, you'll lead the delivery of the Salesforce roadmap of work. You'll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech leads to refine user stories required to deliver solutions. Working in 2 week sprints, you'll lead the teams rituals to deliver the product backlog. You'll work closely with the System Trainers to plan for the delivery of solutions, including communications, training, adoption and benefits realisation. You'll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Key dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
May 04, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Business Development Manager - Key Accounts (Catering Equipment / Foodservice) Location: London & South East England (Field-Based) Salary: 45,000 - 50,000 + Company Car + Uncapped Commission Job Type: Full-Time, Permanent The Opportunity We are currently recruiting for an experienced Business Development Manager - Key Accounts to drive sales growth within the Foodservice & Hospitality sector, specialising in the supply of catering equipment and commercial kitchen solutions. This is a field-based role covering the South East, with a strong emphasis on new business development (70%), alongside the management and growth of existing key accounts (30%). You will be targeting key sectors including Healthcare, Education, Hospitality, and Group Purchasing Organisations (GPOs), delivering tailored solutions across a wide range of catering equipment and kitchen products. Key Responsibilities Identify and win new business opportunities within the Foodservice, Hospitality, Healthcare, and Education sectors Sell a comprehensive range of catering equipment, including light equipment, heavy equipment, front of house and back of house solutions Build, manage, and maintain a robust sales pipeline using CRM systems (e.g. Salesforce, Caterlyst) Develop and execute a territory sales plan to achieve revenue and gross profit targets Manage and grow a portfolio of existing key accounts, increasing spend and retention Build relationships with key decision-makers including Chefs, Buyers, Procurement Teams, and F&B Managers Conduct client meetings, site visits, and product presentations Deliver a consultative sales approach, identifying customer needs and offering appropriate solutions Maintain accurate sales forecasts, reporting, and CRM updates Stay informed on industry trends, competitor activity, and market developments Key Requirements Essential: Proven experience as a Business Development Manager, Field Sales Executive, or Key Account Manager Strong track record of new business development and achieving sales targets Experience within Foodservice, Hospitality, or Catering Equipment sales Experience selling into Healthcare and/or Education sectors Strong pipeline management and CRM experience (Salesforce, Caterlyst or similar) Excellent communication, negotiation, and closing skills High level of commercial awareness and numerical ability Full UK driving licence Desirable: Experience selling commercial catering equipment or kitchen solutions Knowledge of public sector frameworks (e.g. NHS, TUCO, GPOs) Existing industry contacts within Foodservice or Hospitality Strong IT skills, including Excel Personal Attributes Target-driven and results-focused sales professional Strong new business "hunter" mentality Excellent relationship-building skills Highly organised with effective time and territory management Self-motivated, resilient, and proactive Professional and confident in client-facing environments Package & Benefits 45,000 - 50,000 basic salary Uncapped commission structure Company car Strong earning potential and career development opportunities Apply Now If you are a successful Business Development Manager with experience in the Foodservice, Hospitality, or Catering Equipment sector, and you are looking for a role with strong earning potential and autonomy, we would like to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy.
May 04, 2026
Full time
Business Development Manager - Key Accounts (Catering Equipment / Foodservice) Location: London & South East England (Field-Based) Salary: 45,000 - 50,000 + Company Car + Uncapped Commission Job Type: Full-Time, Permanent The Opportunity We are currently recruiting for an experienced Business Development Manager - Key Accounts to drive sales growth within the Foodservice & Hospitality sector, specialising in the supply of catering equipment and commercial kitchen solutions. This is a field-based role covering the South East, with a strong emphasis on new business development (70%), alongside the management and growth of existing key accounts (30%). You will be targeting key sectors including Healthcare, Education, Hospitality, and Group Purchasing Organisations (GPOs), delivering tailored solutions across a wide range of catering equipment and kitchen products. Key Responsibilities Identify and win new business opportunities within the Foodservice, Hospitality, Healthcare, and Education sectors Sell a comprehensive range of catering equipment, including light equipment, heavy equipment, front of house and back of house solutions Build, manage, and maintain a robust sales pipeline using CRM systems (e.g. Salesforce, Caterlyst) Develop and execute a territory sales plan to achieve revenue and gross profit targets Manage and grow a portfolio of existing key accounts, increasing spend and retention Build relationships with key decision-makers including Chefs, Buyers, Procurement Teams, and F&B Managers Conduct client meetings, site visits, and product presentations Deliver a consultative sales approach, identifying customer needs and offering appropriate solutions Maintain accurate sales forecasts, reporting, and CRM updates Stay informed on industry trends, competitor activity, and market developments Key Requirements Essential: Proven experience as a Business Development Manager, Field Sales Executive, or Key Account Manager Strong track record of new business development and achieving sales targets Experience within Foodservice, Hospitality, or Catering Equipment sales Experience selling into Healthcare and/or Education sectors Strong pipeline management and CRM experience (Salesforce, Caterlyst or similar) Excellent communication, negotiation, and closing skills High level of commercial awareness and numerical ability Full UK driving licence Desirable: Experience selling commercial catering equipment or kitchen solutions Knowledge of public sector frameworks (e.g. NHS, TUCO, GPOs) Existing industry contacts within Foodservice or Hospitality Strong IT skills, including Excel Personal Attributes Target-driven and results-focused sales professional Strong new business "hunter" mentality Excellent relationship-building skills Highly organised with effective time and territory management Self-motivated, resilient, and proactive Professional and confident in client-facing environments Package & Benefits 45,000 - 50,000 basic salary Uncapped commission structure Company car Strong earning potential and career development opportunities Apply Now If you are a successful Business Development Manager with experience in the Foodservice, Hospitality, or Catering Equipment sector, and you are looking for a role with strong earning potential and autonomy, we would like to hear from you. Mandeville is acting as an Employment Agency in relation to this vacancy.
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
May 03, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
