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Lynx Recruitment is supporting a leading consultancy specialising in business transformation and digital innovation, seeking an experienced Business Improvement Manager to lead complex improvement programmes and drive measurable operational change. The Role You will lead large-scale improvement initiatives across multiple stakeholders, using structured methodologies and digital enablement to optimis click apply for full job details

Full job description Marketing Manager (B2B / Brand & Digital Growth) Pershore, Worcestershire £45,000-£50,000 + Progression + Health & Wellbeing Programme + Cycle to Work + On-Site Parking Are you a commercially minded Marketing Manager with strong branding and digital campaign experience, looking for a role where you can take ownership, introduce new ideas, and directly influence business growth? On offer is the opportunity to join a growing technology-focused business where marketing plays a central role in driving commercial success. This is a key hire within the team, giving you the chance to lead campaigns, influence strategy, and help shape future product launches across a fast-moving environment. In this role, you will work closely with senior leadership to deliver multi-channel campaigns, support new product launches, manage brand positioning, and oversee marketing activity across digital and traditional channels. You'll also leverage AI tools and analytics to improve campaign performance and customer engagement. This role would suit a Marketing Manager, Senior Marketing Executive or Digital Marketing Manager with strong B2B marketing experience who enjoys combining creativity with commercial thinking. The Role Develop and deliver multi-channel marketing campaigns aligned to business objectives Manage product launches and sales enablement materials Drive brand consistency across digital and offline channels Oversee SEO, paid advertising, email marketing, social media, and content strategy Manage external contractors and support junior marketing staff Use AI tools and analytics to improve campaign performance and customer engagement Office-based role in Pershore The Person 5+ years marketing experience with 2+ years in a senior role Strong B2B marketing and branding experience Entrepreneurial mindset with a proactive and commercially focused approach Experience using marketing platforms and AI tools Strong project management and communication skills Degree qualified in Marketing, Business or a related discipline Ref:(phone number removed) Key Words: Marketing Manager, Digital Marketing Manager, Senior Marketing Executive, B2B Marketing, Brand Manager, Campaign Manager, AI Marketing, Content Marketing, SEO, Lead Generation, Product Marketing, Worcestershire, Pershore, Worcester, Evesham, Tewkesbury, Redditch, Cheltenham, Malvern, Gloucester If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Peopleforge Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

You'll join a focused People Business Partner team of four, dedicated to supporting our EPD organisation. We work closely together, share context often, and balance being strategic, empathetic, data informed partners with a strong bias for simple, scalable foundations. You'll have your own Engineering teams to own end to end, while still having peers to spar with on complex cases, org design questions, and Talent & Growth initiatives. About the Role As a People Business Partner supporting our Engineering organization for a 12 month Maternity Cover, you will provide dedicated strategic partnership to defined engineering teams. This role balances high touch business partnering with the programmatic delivery of our Talent & Growth initiatives, ensuring core people processes are executed with consistency and excellence across the department. What you'll do Partner with Engineering managers to understand team needs and translate them into concrete people actions Independently handle people and ER topics for your client groups, escalating when needed Own performance, promotion, and talent review cycles for your Engineering teams, ensuring timeliness and fair calibration Use people data (engagement, attrition, performance outcomes) to identify trends and propose clear, pragmatic interventions Coach managers on feedback, performance management, and team dynamics so they feel equipped to lead their teams Coordinate and deliver agreed Talent & Growth programs for Engineering (e.g. talent reviews, manager enablement, development initiatives). What you'll need 3-5 years in HR/People, including experience as a HRBP / People Partner or HR generalist Experience working with tech or engineering teams in a fast paced environment Confident handling of employee relations topics with moderate complexity Strong people data literacy and ability to turn insights into action Solid stakeholder management, clear communication, and a coaching, collaborative style. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location specific benefits, please refer to our Global Miro benefits board. About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Change Enablement Consultant Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job ID: 218064 Contract type: Standard Business Unit: Business Operations & Administration Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long term sustainability in all our decisions. As we expand our Group Professional Services (GPS) function we're looking for a creative and detail oriented Change Enablement Consultant to join our GPS Change Enablement team. In this role, you'll design and deliver engaging content that supports organisational change and drives user adoption of new tools and processes. Reporting to the GPS Change Enablement Manager, core responsibilities include producing high quality content tailored to diverse audiences, executing group wide multi channel communications and campaigns, creating learning content and maintaining SharePoint sites. You'll create clear, consistent messaging and learning experiences across video, SharePoint, email campaigns, and other internal channels, ensuring employees transition smoothly and confidently. Working closely with subject matter experts, you'll translate complex information into accessible, user friendly content that inspires engagement and supports long term business success. Our GPS team includes experts in Engineering, Consultancy, Project Management, and Business Solutions. With over 4,200 skilled professionals across three continents, we help some of the world's leading brands drive digital transformation. We're passionate about technology, but even more passionate about people. What you'll do You'll help craft clear, compelling change and adoption plans, working closely with project teams to identify key audience groups and tailor engaging, timely and relevant content that drives awareness, builds confidence, and inspires people to adopt new ways of working. Message Development (20%) You'll convert change and adoption plans into engaging, on brand communications, defining the right messages, choosing the most effective channels, and timing communications for maximum impact. This includes customising messages for different audiences, creating compelling presentations and explainers and making sure the right information reaches the right people. You'll ensure communications feel relevant, clear, and impactful and align with our branding and values. Create Engaging Content (25%) You'll design innovative, user friendly training and information materials-from videos and how to guides to infographics, SharePoint pages, FAQs, PowerPoint decks, and in app walkthroughs-that help people understand and embrace change. You'll produce high quality written, visual, and multimedia content that fuels internal adoption campaigns, simplifies complex concepts, and inspires colleagues to confidently use new tools and ways of working. Manage Communication Channels (20%) You'll build and maintain engaging SharePoint pages, newsletters, and digital assets that bring communication plans to life. You'll craft compelling copy for email based adoption campaigns-whether it's a product education series, onboarding journey, or behavioural change message-and transform complex concepts into clear, simple, and actionable guidance that resonates with diverse audiences. Stakeholder Engagement (10%) You'll act as a connector across all areas of our business-ensuring everyone has the right information at the right moment to understand, prepare for, and adopt new ways of working. You'll also empower our champions network and user communities by providing toolkits, templates, and onboarding materials that build confidence, spark engagement, and help change take root. Measurement & Feedback (5%) You'll monitor engagement metrics and user feedback to refine content, sharpen messaging, and boost overall effectiveness. You'll also curate and maintain a well organised library of best practices and reusable assets-ensuring future initiatives launch faster and smarter. What you'll need Strong written communication skills with a focus on clarity, tone, and engagement and an ability to simplify technical or process heavy information. Experience creating engaging and innovative content for internal organisational change across written, visual, and multimedia formats. Skilled in managing content across multiple channels (SharePoint, intranet, email campaigns, Viva Engage, etc.). Proficient in Microsoft 365 and content design tools with strong visual storytelling skills (e.g., SharePoint, PowerPoint, Adobe PDF or similar). Creative and innovative mindset to instil a sense of excitement in end users, with attention to detail and brand consistency. Excellent stakeholder management and collaboration skills. Ability to manage multiple projects, stay organised, and deliver on deadlines. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Job Description Job Role: Retail Strategy & Consulting Consultant Location: London Career Level: Consultant The team: Our Retail Strategy & Consulting team brings together deep industry knowledge and functional expertise to provide innovative, data-driven solutions for our retail clients. In order to win in the long-term, companies must not only understand the challenges of today, but prepare for multiple potential tomorrows. Accenture Strategy helps companies think beyond existing models and see around corners, to build resilience, embrace change and shape new futures-applying the lens of 360 value to everything we do. Accenture Consulting helps our clients transform their organisations, business functions and cross-industry ecosystems, leveraging cutting edge technology, platforms and data to navigate change and accelerate growth. Retail continues to be one of the prime industries for Accenture, with a strong global presence and a credible market leadership position. In our team you will learn to: Solve our retail clients' most challenging problems Deliver outstanding work that exceeds client expectations Work with project teams of highly talented consultants from across Accenture Leverage cutting edge data analytics to support data-driven insights and decisions Embrace the extensive global retail ecosystem that Accenture can provide to our clients delivering end-to-end solutions from strategy through to implementation and execution In this role you will: Work with leading retailers and brands across all retail categories including grocery, apparel, electronics, homewares and home improvement Deliver project work focused on retail with the opportunity to work across other consumer industries e.g. consumer goods and travel Seek knowledge of key trends and drivers in the industry; including market, customers, suppliers and competitors to add to project delivery Play a supporting role in business development, including proposals and thought leadership, working closely with the practice Managing Directors and Senior Managers Build deep understanding of retail organisations, their operations, and enablers Hone your skills in designing and delivering cutting edge solutions that unlock value for our clients We are looking for experience in the following skills: Experience delivering projects and driving business outcomes Experience working in a consulting or in transformation in a retailer Ability to grasp new concepts and problems quickly Ability to analyse and solve complex problems Ability to remain value focused; drive recommendations and/or outcomes that create value for our clients Ability to connect business objectives and outcomes to operational and technology enablers Potential to form strong client relationships particularly at senior levels Strong written and oral communication skills Qualification Set yourself apart: 3+ years' experience in Strategy consulting, Consulting and/or experience in transformation work in a retailer Proven experience working on projects; identifying solutions that deliver high ROI and being part of ensuring that value is created in execution Experience in customer & digital; stores; supply chain; commercial, product development and merchandising; or operating model Understanding of retail enablement and how technology drives business value Experience in helping retailers create value through technology, digital disruption, future trends and/or innovation Data driven, analytical and logical thinking skills needed to help solve our client's biggest challenges What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days of vacation per year, access to app-based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice! We strive to help our people create the right work-life balance that allows them to realise their full potential. Please speak to your recruiter about the working pattern that works best for you. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Manager, Payroll Operations Enablement Role Location: Thames Valley / South East England (within practical commuting distance of the Western Greater London / Thames Valley corridor) Work Arrangement: On-site Confidentiality Notice: Exact office location will be disclosed at shortlist stage only. Salary Range: £65k-£77k depending on experience Eligibility & Engagement Criteria This role requires regular in-office presence with limited hybrid flexibility; it is not a remote position Candidates must be locally based within a reasonable and sustainable commuting distance Must have the legal, unrestricted right to work in the UK No visa sponsorship is available now or in the future Permanent, direct employment only (no contract, interim, or third-party arrangements) Role Overview The Manager, Payroll Operations Enablement is responsible for owning the operational stability, execution, and change adoption of payroll operations across a multi-country environment. This role focuses on how payroll operates-ensuring consistent execution, strong governance, and effective adoption of systems and process changes-rather than performing payroll processing or managing payroll team members directly. The position works closely with Payroll Managers and cross-functional partners to ensure payroll operations are stable, scalable, and operating effectively following system, vendor, or process change. The role plays a critical part in reinforcing operating discipline, identifying and resolving operational risks, and ensuring payroll outcomes meet accuracy, timeliness, and compliance expectations. Key Responsibilities Payroll Operations Stabilisation & Execution Own the operational stabilisation of payroll across multiple countries following system implementations, vendor transitions, or process changes. Ensure payroll operations are executing consistently and reliably, with a focus on accuracy, timeliness, and compliance. Identify recurring operational issues, root causes, and control gaps, and drive corrective actions in partnership with Payroll Managers and relevant stakeholders. Oversee the transition from heightened post-change support into steady-state operations. Maintain visibility into operational performance, risks, and trends to support informed decision-making. Change Management & Adoption Own and reinforce adoption of payroll-related systems, processes, and operating models across regions. Coordinate change activities including communications, training support, and stakeholder alignment in partnership with Payroll Managers and functional teams. Act as a central point of coordination between payroll, HR, Finance, IT, and external providers to ensure changes are executed consistently. Identify country-specific or operational challenges and implement practical mitigation strategies. Process Improvement & Operational Excellence Drive continuous improvement initiatives to reduce operational friction, rework, and dependency on manual intervention. Review end-to-end payroll operating flows to improve efficiency, resilience, and control effectiveness while accommodating local requirements. Ensure payroll processes, hand-offs, and operating practices are clearly documented and consistently applied. Governance, Risk & Controls Own payroll operational governance, ensuring issues, actions, and risks are tracked and resolved. Ensure payroll operations are audit-ready through strong controls, documentation, and operational discipline. Partner with internal stakeholders to support compliance with enterprise standards and local statutory requirements. Provide clear, structured updates on payroll operational performance, risks, and remediation progress. Qualifications & Experience Experience owning payroll operations or payroll-related operational outcomes in a multi-country environment. Strong understanding of payroll operating models, controls, and risk, with exposure to outsourced or vendor-supported delivery. Background in operational execution, stabilisation, change management, or process improvement. Experience working closely with Payroll Managers, HR, Finance, IT, and third-party providers. Comfort operating in post-implementation or post-transformation environments. Lean, Six Sigma, or structured improvement experience is a plus. Key Competencies Payroll operations ownership and execution Change adoption and operational discipline Process improvement and risk awareness Cross-functional coordination Clear, structured communication Ability to hold accountability without direct people management Success Measures Stable, reliable payroll operations across supported countries Effective adoption of payroll systems and operating model changes Reduction in recurring operational issues and control failures Clear visibility into payroll operational performance and risks Strong partnership with Payroll Managers and functional stakeholders Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here . Virginia residents may access our state specific policies here . Residents of all other states may access our policies here . Canadian residents may access our policies in English here and in French here . Residents of countries governed by GDPR may access our policies here . . click apply for full job details

Job Description Global Healthcare Segment Marketing Manager - Global Marketing & Sales (GM&S) Are you a strategic healthcare marketing professional passionate about shaping marketing initiatives that improve lives? This is a rare and exciting opportunity for an experienced Healthcare Marketing Manager to join Hitachi's Global Marketing & Sales (GM&S) team, a high-profile corporate initiative at the very center of the Hitachi Group. In this role, you'll lead the charge in shaping and delivering the marketing strategy that will elevate our healthcare (particularly Biopharma and Digital) segment, collaborating with our segment development, sales, and our business marketing teams worldwide to craft a market approach that builds reputation, inspires action and delivers measurable growth. Your role is to turn insights into impact - building internal understanding of market potential and translating it into powerful value proposition messaging and programs that drive awareness, engagement, and revenue. From defining value propositions and buyer personas to creating high impact content and integrated marketing programs, you'll be hands on, positioning us as a trusted leader in healthcare innovation. If you're a commercially focused marketer with deep knowledge of the healthcare industry, a storyteller's instinct, and a passion for collaboration, this is your opportunity to make a global impact and help transform healthcare. About GM & S Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer centric business model. Part of this transformation is setting up global market segment and group account management to better understand customer needs and increase Hitachi's market share. This transformation is led by GM&S, whose vision is to become our customers' preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi's portfolio. Operating at group level, we enable business growth by collaborating closely with Hitachi businesses to visualise market opportunity, articulate the Hitachi group value proposition and provide the structures and tools to enable teams to go to market as 'One Hitachi'. What you'll do Establish healthcare segment value proposition messaging aligned with the corporate growth strategy for healthcare. Develop and deliver segment growth marketing programs, customized to industry and sub sector buyer personas. Deliver sales enablement material in support of go to market plan. Maintain segment marketing working groups with BU, regional, core team stakeholders. Establish clear program KPIs and provide regular, actionable reporting and insight to core team and management. Create a community of internal segment champions, sharing insights and updates and the latest market trends. Establish customer data feeds, process and flow, ensuring legal compliance. Lead regular cadence for program review, adjustment and development. What you bring to the team At least 15 years' global healthcare marketing experience (ideally in Biopharma and Digital). In depth knowledge of industry regulations and experience ensuring compliance in marketing activities. Experience delivering successful sector level global marketing programs. Confident team player with the ability to build strong and effective working stakeholder relationships at all levels. Experience in defining buyer personas, player maps, and influencing buyer journeys. Proactive driver of improvement in highly complex environments, anticipating issues, setting priorities, achieving results. Excellent planning, analytical, project management skills, and a talent for building strong relationships. Fluency in written and spoken English is a must; Japanese proficiency is a bonus. Our team Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group's identity and put it into practice worldwide. With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S). In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers. Our values We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn't impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: Wa - Harmony, Trust, Respect Makoto - Sincerity, Fairness, Honesty, Integrity Kaitakusha-Seishin - Pioneering Spirit, Challenge If you're motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we'd love to hear from you.

About You As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers. You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions. In this job, you will bring these skills 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development Well versed with using case management systems and CRM's (e.g., SFDC / JIRA). Previous experience in CSP is a bonus. Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the 'voice of the customer' by identifying trends across the customer base and providing scalable recommendations to maximize value and retention Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer's trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization. Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion. Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they elevateCross Functional Collaboration: Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer's advanced reporting needs based on repeated case escalations. Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met Product Knowledge: Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies Educate customers on the most relevant features and functionality related to their specific requirements. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Manager, Payroll Operations Enablement Role Location: Thames Valley / South East England (within practical commuting distance of the Western Greater London / Thames Valley corridor) Work Arrangement: On-site Confidentiality Notice: Exact office location will be disclosed at shortlist stage only. Salary Range: £65k-£77k depending on experience Eligibility & Engagement Criteria Regular in-office presence with limited hybrid flexibility; not a remote position Candidates must be locally based within a reasonable and sustainable commuting distance Must have the legal, unrestricted right to work in the UK No visa sponsorship is available now or in the future Permanent direct employment only (no contract, interim, or third party arrangements) Role Overview The Manager, Payroll Operations Enablement is responsible for owning the operational stability, execution, and change adoption of payroll operations across a multi country environment. This role focuses on how payroll operates-ensuring consistent execution, strong governance, and effective adoption of systems and process changes-rather than performing payroll processing or managing payroll team members directly. The position works closely with Payroll Managers and cross functional partners to ensure payroll operations are stable, scalable, and operating effectively following system, vendor, or process change. The role plays a critical part in reinforcing operating discipline, identifying and resolving operational risks, and ensuring payroll outcomes meet accuracy, timeliness, and compliance expectations. Key Responsibilities Payroll Operations Stabilisation & Execution Own the operational stabilisation of payroll across multiple countries following system implementations, vendor transitions, or process changes. Ensure payroll operations are executing consistently and reliably, with a focus on accuracy, timeliness, and compliance. Identify recurring operational issues, root causes, and control gaps, and drive corrective actions in partnership with Payroll Managers and relevant stakeholders. Oversee the transition from heightened post change support into steady state operations. Maintain visibility into operational performance, risks, and trends to support informed decision making. Change Management & Adoption Own and reinforce adoption of payroll related systems, processes, and operating models across regions. Coordinate change activities including communications, training support, and stakeholder alignment in partnership with Payroll Managers and functional teams. Act as a central point of coordination between payroll, HR, Finance, IT, and external providers to ensure changes are executed consistently. Identify country specific or operational challenges and implement practical mitigation strategies. Process Improvement & Operational Excellence Drive continuous improvement initiatives to reduce operational friction, rework, and dependency on manual intervention. Review end to end payroll operating flows to improve efficiency, resilience, and control effectiveness while accommodating local requirements. Ensure payroll processes, hand offs, and operating practices are clearly documented and consistently applied. Governance, Risk & Controls Own payroll operational governance, ensuring issues, actions, and risks are tracked and resolved. Ensure payroll operations are audit ready through strong controls, documentation, and operational discipline. Partner with internal stakeholders to support compliance with enterprise standards and local statutory requirements. Provide clear, structured updates on payroll operational performance, risks, and remediation progress. Qualifications & Experience Experience owning payroll operations or payroll related operational outcomes in a multi country environment. Strong understanding of payroll operating models, controls, and risk, with exposure to outsourced or vendor supported delivery. Background in operational execution, stabilisation, change management, or process improvement. Experience working closely with Payroll Managers, HR, Finance, IT, and third party providers. Comfort operating in post implementation or post transformation environments. Lean, Six Sigma, or structured improvement experience is a plus. Key Competencies Payroll operations ownership and execution Change adoption and operational discipline Process improvement and risk awareness Cross functional coordination Clear, structured communication Ability to hold accountability without direct people management Success Measures Stable, reliable payroll operations across supported countries Effective adoption of payroll systems and operating model changes Reduction in recurring operational issues and control failures Clear visibility into payroll operational performance and risks Strong partnership with Payroll Managers and functional stakeholders