1909 jobs found

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

ROLE: Assistant Branch Manager HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £33,000 basic salary per year BONUS/OTE: Realistic total earning potential of up to £37,800 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. We are delighted to be recruiting an Assistant Branch Manager to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Assistant Branch Managers are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR ASSISTANT BRANCH MANAGERS DO: Our Assistant Branch Managers are hands-on, lead by example, and support delivery of operational excellence and high branch standards Support Branch Managers to deliver and grow profitable branch sales Support Branch Managers with operational and financial responsibilities Support Branch Managers with management and delivery of the branch P&L Deputise for Branch Managers as required Accountable for the maintenance of warehouse management standards Provide exceptional customer service and support to new and existing customers Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and leadership assistance to Branch colleagues as required Support the Branch Manager to ensure team complete actions and activities on time, and in full Ensure Branch team compliance with Health and Safety, company policies and procedures Undertake stocktakes and audits Maintain maintenance records for Branch vehicles Conduct Branch housekeeping for front of house, warehousing and merchanting WHAT WE NEED FROM OUR ASSISTANT BRANCH MANAGERS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage The ability to cover for the Branch Manager when required Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR ASSISTANT BRANCH MANAGERS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Centre Assistant / Assistant Centre Manager Location: Insert Location Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.

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You will also receive an additional premium of £4.00 per hour whilst running the store. As a Deputy Store Manager at Aldi, you'll take pride in driving sales, delivering excellent customer service, minimising costs, and improving operational efficiency. You'll support the Store Manager by training colleagues, checking displays, and achieving sales targets. This role offers real responsibility and is the perfect stepping stone for experienced team leaders on their journey towards a store management role. Key Responsibilities • Running the store in the absence of the Store Manager and Assistant Store Manager• Deliver excellent customer service that goes beyond expectations• Support the Store Manager to boost employee engagement and meet store KPIs• Monitor product quality and manage stock rotation consistently• Oversee till cashing up and safe deposits• Ensure Health & Safety and due diligence standards are maintained Skills & Experience • Experience managing teams in fast-paced, customer-focused environments• Skilled in time management and cost control• Motivated to achieve and exceed targets consistently• Strong customer service and compliance skills• Previous Store Management experience is a plus but not essential Our Benefits • An additional premium of £4 per hour whilst running the store• A flexible working contract between 25-35 hours a week• 28 days annual leave including bank holidays• 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave• Comprehensive training and ongoing development opportunities throughout your Aldi career• Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

Centre Assistant / Assistant Centre Manager Location: Winnersh Reading Salary: DOE + excellent benefits and career development opportunities Full-Time Permanent About the Role We are looking for a proactive and customer-focused Centre Assistant / Assistant Centre Manager to join a busy serviced office environment. This is a front-of-house, client-facing role where you will be the face of the centre, delivering excellent service to clients and visitors while helping to maintain a professional and welcoming working environment. You will work closely with the Centre Manager to support the smooth running of daily operations, client experience, and community activity within the centre. What You ll Be Doing You will act as the first point of contact for clients and visitors, ensuring a high standard of customer service at all times. You will help maintain the presentation of offices, meeting rooms, and communal areas so the centre is always show ready . The role also involves supporting client onboarding and exit processes, managing post and deliveries, restocking refreshments, and assisting with general day-to-day operational tasks. Alongside this, you will support reporting and administration including updating occupancy records and assisting with CRM data and business rates administration where required. You will also help support events and contribute to building a positive client community. About You We are looking for someone with experience in a customer-facing role such as hospitality, front of house, retail, or serviced office environments. You will be confident communicating with people at all levels and have a natural ability to build strong relationships. You should be highly organised, proactive, and comfortable working in a busy, fast-paced environment where no two days are the same. A professional approach, attention to detail, and a strong sense of pride in your work are essential. Experience with Microsoft Office and general administration systems is also beneficial. Key Skills Customer Service, Front of House, Communication, Organisation, Office Administration, Client Relationship Management, Hospitality Experience, Attention to Detail, Teamwork, Problem Solving, Facilities Support Why Join Us This is a great opportunity to join a professional serviced office environment where you will gain exposure to operations, client services, and facilities management. You will be part of a supportive team and have the opportunity to develop into an Assistant Centre Manager role over time.

ROLE: Trade Counter Assistant / Driver HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota SALARY: £29,080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

People Operations Assistant Paying £30k-£33k 12-month Fixed Term Contract Hybrid working arrangement is offered Manchester City Centre based Our client is seeking an experienced People Operations Assistant to support the infrastructure, processes, and systems that enable their People function to scale within a growing global consultancy. This is a great opportunity for someone who enjoys enhancing People processes in a fast-paced, dynamic environment, and can balance attention to detail with sound judgement and pragmatism. As the business grows, you will play a key role in maintaining structure and consistency across the employee lifecycle and annual People initiatives. You ll oversee core People processes, supporting the smooth delivery of performance and promotion cycles so managers can focus on leading their teams. You ll have the opportunity to make a real impact in a scaling organisation, where your ideas and approach will help shape and strengthen the People function. Key responsibilities of the People Operations Assistant: Identify ways we can enhance the workflows for People initiatives throughout the employee lifecycle. Own processes such as onboarding, employment changes, promotions,offboarding, and other essential People administration tasks. Develop, document, and maintain comprehensive People workflows, process maps, templates, and operating procedures to ensure clarity and consistency. Establish clear timelines, and effective handoffs for all People activities. Play an active role in the processes that have a direct impact on payroll, benefits, and People systems. Identify and address recurring challenges, suggesting solutions to streamline and improve processes, making effective use of automation where possible. Coordinate schedules, communications, templates, and completion tracking for regular People-related activities, supporting smooth and timely execution. Collaborate with the People Director & People Business Partner to ensure People initiatives are effectively delivered across the global team. Support the effective utilisation of People systems, including HRIS (Bamboo), ATS (Workable) and performance management tools. Take responsibility for various cross-functional People projects as our business priorities evolve. Key requirements for the People Operations Assistant: Evidenced prior experience in People Operations, HR Operations, or similar role. Experience working in a growing, fast-paced business where processes are still evolving. Strong track record of improving and embedding People processes and operations for people initiatives. Experience supporting multi-country or international employee populations would be beneficial but not essential. Strong judgement and ability to balance employee experience, business need, and operational discipline. Confident communicator with strong written communication skills. Comfortable managing multiple priorities and driving follow-through, able to work independently and take ownership in a lean team environment Strong attention to detail without losing sight of the bigger picture. Ideally, experience in a consulting, professional services, PE-backed, or other fast-growth environment. If you are interested in this People Operations Assistant position and feel your experience matches the criteria, then please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist operating across the Northwest of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.

Senior Administrative Assistant - Communities (Temporary ongoing) About the Role We are currently recruiting a Senior Administrative Assistant to join the Leisure & Community Wellbeing Directorate within the Communities Unit at Lisburn and Castlereagh City Council. This is a key role providing high-level confidential administrative and secretarial support to the Head of Communities, working across Arts, Culture, Community Services, Community Planning, PEACE, and PCSP functions. You will play a vital part in ensuring the smooth running of the department, liaising with senior officers, elected members, and external stakeholders while managing a varied and fast-paced workload. Key Responsibilities Provide confidential secretarial and administrative support to the Head of Communities Manage diaries, emails, meetings, and stakeholder engagement Produce reports, agendas, and minutes for committees and working groups Handle correspondence and prioritise incoming communications Maintain filing systems, databases, and administrative records Monitor and record absence, leave, and personnel data Support budget tracking, petty cash, and credit card reconciliation Arrange meetings, events, hospitality, and associated logistics Deal with complaints and enquiries, escalating where necessary Support continuous improvement of administrative systems and processes About You Essential Requirements: 5 GCSEs (Grades A-C) or NVQ Level 2 (or equivalent) OR a minimum of 4 years' relevant administrative experience At least 2 years' experience supporting a senior manager Experience in minute taking and using office administration systems Strong IT skills, including Microsoft Word, Excel, and Outlook Location - agan Valley Island, Lisburn (BT27 4RL) 16.90 per hour 37 hours per week

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them click apply for full job details

Job Title: Personal Tax Manager Location: Central London Package: Salary DOE ( 60k-80k), hybrid working, 25 days holiday plus bank holidays Working Hours: Full time, Monday-Friday A top UK 100 Practice in Central London are hiring for a Personal Tax Manager, to join their continuously growing tram. This is a crucial role in the business, whereby you will be working closely with partners, and maintaining excellent relationships with trusted clients. The practice are committed to growth, and have high ambitions to progress further throughout the top 100 They are offering some excellent benefits in addition to a flexible salary range (DOE), including hybrid working, 25 days holiday plus BH, private medical, summer Fridays, Friday lunches and much more. They boast a great workplace culture, and if you are a personal tax or mixed tax professional seeking a new challenge, then this is the role for you! Personal Tax Manager Job Responsibilities Operate with high autonomy, reporting directly to Tax Partners Build and manage strong client relationships with regular communication Lead, review, and develop team members while ensuring high-quality delivery Prepare and review complex UK Self-Assessment returns (worldwide income, foreign tax credits, DTAs) Handle HMRC enquiries, disclosures, and settlements (incl. Worldwide Disclosure Facility) Deliver tailored global mobility and UK tax planning advice (pre- and post-arrival) Advise on evolving UK tax legislation, including post-April 2025 regime changes Provide expertise in property structuring, de-enveloping, and estate/trust planning Personal Tax Manager Job Requirements Qualifications: ATT, CTA or ACA, or equivalent (at least ATT qualified or part-qualified CTA/ACA - if at senior associate level or fully qualified if at assistant manager and upwards level with strong relevant experience). Experience: At least three-four years in personal tax, ideally in a private client-focused firm/team. An organised and meticulous approach to compliance and reporting work and ability to work on multiple clients simultaneously. A confident communicator and ability to explain complex matters, who builds trust easily and enjoys developing long-term client relationships. Personal Tax Manager Salary & Benefits Salary dependant on experience, ranging from 60k-80k (Higher DOE) Hybrid Working 25 days holiday plus bank holidays Healthcare cash plans and private medical scheme Birthday day off Access to perkbox Summer Fridays off and Friday Lunches Bonus scheme Annual season ticket loans Professional subscriptions Life assurance And more! Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Job Title: Assistant Store Manager Location: Hale Barns (near Manchester Airport) Salary: 28,000 - 30,000 + bonus (up to 6,000) About the Company Our client is a growing and well-established storage solutions provider in the Greater Manchester area, known for delivering excellent customer service and high-quality facilities. With continued expansion, they are now looking for a customer-focused and commercially driven individual to join their team. The Role As an Assistant Store Manager, you will play a key role in the day-to-day running of the site, combining customer service, sales, and operational responsibilities . You'll be the first point of contact for customers, helping them find the right solution while driving performance and maintaining high standards across the store. Key Responsibilities Deliver outstanding customer service and build strong relationships Support and drive sales performance and achieve targets Guide customers through the full sales and rental process Handle administrative tasks including contracts and customer records Ensure the site is clean, secure, and well-presented Resolve customer queries quickly and professionally About You Experience in a retail or customer-facing environment Driving license as could be required to travel to other sites in the area for meetings Confident communicator with strong interpersonal skills Sales-driven with a proactive mindset Organised with strong attention to detail Team player with a positive attitude Comfortable working in a fast-paced environment What's on Offer Competitive salary + bonus (up to 5,000) Great work-life balance 5 days out of 7 Every other weekend off No late evenings Structured training and development Clear progression opportunities within a growing business Supportive and friendly team environment BBH35832

Assistant Manager - PBS (Positive Behaviour Support) Location: Bristol Full-time: 37.5 hours per week Salary: 31,669 per annum plus benefits and overtime Our client, a respected local charity supporting adults with learning disabilities, is hiring a dedicated Assistant Manager to lead a team delivering high-quality support services. This role offers a rewarding opportunity to make a real difference in people's lives, present and future. What you'll be doing: Leading and supervising a team of PBS Assistants in providing person-centred support for individuals who communicate through behaviour. Ensuring services are delivered with dignity, rights, choice, and diversity at the forefront. Developing and reviewing Support Plans, PBS Plans, and Risk Assessments to promote independence and well-being. Taking responsibility for the service in the Manager's absence. Supporting individuals with complex needs, including learning disabilities, autism, mental health issues, physical health conditions, and forensic backgrounds. Working in a flexible environment, including evenings, weekends, and sleep-ins, blending office and support work. What you'll bring: Willingness to undertake a Level 5 Diploma in Positive Behaviour Support (BILD). Experience in leading and managing a team within a care/support setting. Knowledge of current care regulations and legislation. Person-centred, strengths-based, and psychologically informed approach. Strong communication skills and a compassionate attitude. In return, you will receive: Competitive salary and benefits package. 28 days annual leave, increasing with service. Excellent induction and ongoing training, including support to complete the Level 5 Diploma in PBS. Company pension, sick pay, life assurance, and family-friendly policies. Access to occupational health, Employee Assistance Programme, and free DBS checks every 3 years. Join a passionate organisation committed to empowering individuals to live fulfilling lives. Apply now to be part of this meaningful journey! Please note: This role requires proof of right to work in the UK and is subject to an Enhanced DBS and Adults Barred List check.

Data Science - Assistant Manager £60,000 to 75,000 GBP Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Data Scientist - Associate Manager Locations: London or Manchester (Hybrid) Salary: Up to £75,000 (London) / Up to £68,000 (Manchester) + bonus + package We are looking for a skilled Data Scientist (Associate Manager level) to join a high-performing team de click apply for full job details

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action

One of the regions leading Property Consultancies is actively recruiting an Assistant Project Manager to be based in Bristol. THE COMPANY The client is an independent, privately owned Consultancy with a network of offices across Exeter, Bristol, London and Birmingham. They have a great reputation in the market and are working on some regions largest developments. Projects can range from Public to Private sector and include Residential, Commercial, Education and Health. Values currently range from £500k to £50 million so a fantastic range and size of projects. THE POSITION They are actively looking to recruit an Assistant Project Manager to work alongside a team of experienced Chartered professionals and get involved in a range of projects from inception to completion. The successful Project Manager will be given the opportunity to work on projects across a range of sectors which provides an excellent opportunity for someone who has perhaps become pigeonholed in one sector with a larger Consultancy. Value of projects can range from £1 - £20 million. THE CANDIDATE The successful Project Manager must: Have a construction related degree Have some experience working within the Construction industry as either a Project Manager, Quantity Surveyor, Engineer or Building Surveyor Have good communication and client facing skills Have a willingness to work towards their APC and become Chartered WHY YOU SHOULD APPLY Excellent company culture and flat management structure Opportunity to work on some exciting projects across multiple sectors Chance to be part of a growing, privately owned Consultancy Excellent track record or progressing people through their APC INTERESTED? Apply in confidence to this advert or contact Tom Evans on (phone number removed) for more information.

Join Our Clients Dynamic Team as a Purchasing & Order Administrator! Are you Business/Supply chain graduate (or equivalent)? Are you passionate about procurement? Do you thrive in a fast-paced environment where your contributions make a real impact? If so, we have an exciting opportunity for you to become a key player in our procurement team! The company: We're recruiting for a leading organisation, specialising in top brands and products who have key relationships with retailers across the UK and Europe. The team: You'll be working in very modern offices, as part of a company of 60+. They work extremely hard but you can also take part in social events and team trips, fostering a fun and engaging workplace culture! The role: As a Purchasing & Order Administrator, you will play a vital role in supporting the Supply Chain Supervisor, Brand Managers, and Sales teams. Your primary focus will be ensuring that all purchase orders are placed accurately, maintaining correct due dates in their CRM system, and providing timely updates to relevant stakeholders. Hours: Monday - Friday, 8:30am - 5:30pm Salary: 26,000 with company profit related and Christmas annual bonuses (worth 5k+) Your Key Responsibilities would be to: Ensure tracking numbers are received from suppliers and communicated to the appropriate team members. Assist in placing purchase orders for senior account managers and the New Business team. Progress purchase orders efficiently and accurately. Maintain the Portal by updating and closing completed orders. Address delivery issues promptly, ensuring resolutions are found the same day. Create part numbers when necessary. Perform system cleansing tasks, such as formatting part codes. Liaise with suppliers to enhance our supply chain, ensuring smooth stock intake and returns. You'll be the perfect candidate for this role if you have: A Business/Supply chain degree (or equivalent) Previous order processing experience Experience in procurement would be an advantage A hardworking work ethic Excellent attention to detail Excellent communication skills, capable of fostering efficient collaboration between sales, procurement, and warehouse teams. A commitment to maintaining 100% accuracy in purchase order placements. A knack for procuring products at the best prices while upholding our company's standards. The enthusiasm to be the best and develop - there's heaps of opportunities to grow your career at this company! Next steps: If you're excited about the opportunity to contribute to our clients dynamic team and grow within a thriving organisation, we want to hear from you! Apply today and take the first step towards a rewarding career as a Purchasing Assistant. Alternatively, if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a 100 voucher of your choice! Terms apply Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on (phone number removed) ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Consultant) or Nicola (Permanent Consultant). We look forward to your application. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Fitness Manager - Liverpool One - Liverpool Role: Fitness Manager (Flex contracts available) Reporting to: General Manager Based: LOCATION The Gym Group is simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging and we are now on the lookout for a Fitness Manager to join our amazing LOCATION gym . So, what's stopping you? Apply today and know that We're With You every step of the way. What you need to know about us The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 230 gyms and counting! To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We're in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture and were recognised as in the Top 50 places to work in the UK in 2022! We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and silver in wellbeing last year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. That's what you're looking for right? So let us tell you more. What you need to know about the role As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. You will be passionate about fitness and keen to embrace our members, our teams and embed our culture. You will embody our company values, supporting and encouraging others to do the same. Your core duties will include (but are not limited to): Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward. Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values. Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver. Bring a result driven mindset with a keen interest in driving the commercial performance of the gym. Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers. Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks. Support the GM with onsite admin tasks including rotas, time tracking and security checks. Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies. You can then PT in the gym around your employed hours, managing your own time and business and retain 100% of your earnings with no annual licence fee. You are perfect for this role if you Have a passion for health, fitness, well-being, and all-round excellence. You thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience. Have an unwavering commitment to understand the expectations of your members. Can work within the compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym. Have a proven track record of success and are eager to bring that winning attitude to The Gym. Are a Level 2 qualified Fitness Instructor or are currently studying for the qualification. That's you right? Thought so. Now we know you are probably already hitting that APPLY button but if not here's the juicy bit the perks Paid contractual benefits such as holiday (Inc Bank Holidays) and company sick pay. In-house development opportunities as well as support with your career adventure. Company save as you earn share plan. Flexibility & freedom - we welcome discussions around working flexibly at the gym. Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers. Company pension scheme A fantastic online social communication and engagement platform with access to amazing benefits and discounts Options for season ticket loans Employee Assistant Programme supported by our Wellbeing hub Cashplan Healthcare Scheme A free gym membership for yourself and a friend or family member So, we've told you all about us and our amazing new opportunity; now it's your turn to hit 'Apply' and tell us about YOU. If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We get that not everyone wants a 9 - 5 and here at The Gym Group we are pretty flexible. Talk to us about your requirements during the process and explore the many options available. We want this to be a match that challenges your limits and works for you as much as for us. When we say We're With You we really do mean it!