Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist? The Technical Officer will be working with Technical Analyst to provide the first line and first-class Technical Service Desk using great customer skills that is supported with technical knowledge, you will be a key part of the delivery of our Digital, Data and Technology services. The work will be a variety of support tasks, hardware commissioning and decommissioning and general IT Support Knowledge of Microsoft technologies required and ITIL would be advantageous.
May 14, 2026
Contractor
Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges? Like to learn new skills? Can you provide excellent customer service with a technical twist? The Technical Officer will be working with Technical Analyst to provide the first line and first-class Technical Service Desk using great customer skills that is supported with technical knowledge, you will be a key part of the delivery of our Digital, Data and Technology services. The work will be a variety of support tasks, hardware commissioning and decommissioning and general IT Support Knowledge of Microsoft technologies required and ITIL would be advantageous.
Your new company Hays Accountancy & Finance are partnering with a rapidly growing Financial Services Group based in Cheltenham, Gloucestershire to recruit an experienced & dynamic Finance Systems Analyst. Reporting to the Head of Finance, the role is responsible for the administration, governance and ongoing development of the company's finance system. Ensuring system integrity, accurate financial data, along with efficient workflows, while acting as a subject-matter expert and key point of contact for finance system users across the business. The position offers remote/office hybrid working once settled in of 2 days on-site, 3 days remote per week, along with a competitive benefit package and the opportunity to really take ownership of the financial systems for the group. Your new role Your key duties will involve administering, maintaining and setting up sales invoices, general ledger accounts, bank detail input, system triggers, statements of work, along with time-sheet coding. You will set up new finance employees as business users within the finance systems, process access change requests, manage timesheet approvers, and perform quarterly access reviews. You will be heavily involved in master data management, setting up new supplier/customer records, along with onboarding new legal entities. You will manage and maintain finance system workflows, supporting the closing of financial periods within the system, and inputting month-end exchange rates for approval. You will develop/improve system reports to support finance requirements, along with providing finance systems training to new users. Ultimately, you will act as the finance systems subject-matter expert, providing ongoing user support across the business, problem-solving along with dealing with any technical queries. What you'll need to succeed To be considered for this permanent Finance Systems Analyst role, you will need experience in a similar position, experience working with finance/ERP systems, including time sheet, invoicing or general ledger platforms. High attention to detail with strong analytical skills, organised with the ability to manage multiple priorities, along with being proactive and solutions-focused. You will have an understanding of financial processes or internal controls, experience in report development/system configuration, and knowledge of user access management. You will need strong communication skills to build relationships internally/externally at all levels, along with the ability to work effectively with Finance, IT and wider business stakeholders. Experience within the Financial Services sector and Sage Intacct would be advantageous but not essential. What you'll get in return This varied Finance Systems Analyst position offers a salary between 40,000 - 48,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. Remote/office hybrid working is offered once settled in of 2 days on-site, 3 days remote per week, flexible working hours, discretionary annual bonus scheme, life assurance, income protection, enhanced pension contributions, an option to buy more holiday days, private health insurance & further group benefits. A great opportunity to really take the lead in the financial systems for a rapidly growing & successful financial services group. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 13, 2026
Full time
Your new company Hays Accountancy & Finance are partnering with a rapidly growing Financial Services Group based in Cheltenham, Gloucestershire to recruit an experienced & dynamic Finance Systems Analyst. Reporting to the Head of Finance, the role is responsible for the administration, governance and ongoing development of the company's finance system. Ensuring system integrity, accurate financial data, along with efficient workflows, while acting as a subject-matter expert and key point of contact for finance system users across the business. The position offers remote/office hybrid working once settled in of 2 days on-site, 3 days remote per week, along with a competitive benefit package and the opportunity to really take ownership of the financial systems for the group. Your new role Your key duties will involve administering, maintaining and setting up sales invoices, general ledger accounts, bank detail input, system triggers, statements of work, along with time-sheet coding. You will set up new finance employees as business users within the finance systems, process access change requests, manage timesheet approvers, and perform quarterly access reviews. You will be heavily involved in master data management, setting up new supplier/customer records, along with onboarding new legal entities. You will manage and maintain finance system workflows, supporting the closing of financial periods within the system, and inputting month-end exchange rates for approval. You will develop/improve system reports to support finance requirements, along with providing finance systems training to new users. Ultimately, you will act as the finance systems subject-matter expert, providing ongoing user support across the business, problem-solving along with dealing with any technical queries. What you'll need to succeed To be considered for this permanent Finance Systems Analyst role, you will need experience in a similar position, experience working with finance/ERP systems, including time sheet, invoicing or general ledger platforms. High attention to detail with strong analytical skills, organised with the ability to manage multiple priorities, along with being proactive and solutions-focused. You will have an understanding of financial processes or internal controls, experience in report development/system configuration, and knowledge of user access management. You will need strong communication skills to build relationships internally/externally at all levels, along with the ability to work effectively with Finance, IT and wider business stakeholders. Experience within the Financial Services sector and Sage Intacct would be advantageous but not essential. What you'll get in return This varied Finance Systems Analyst position offers a salary between 40,000 - 48,000 per annum, dependable on experience based in Cheltenham, Gloucestershire. Remote/office hybrid working is offered once settled in of 2 days on-site, 3 days remote per week, flexible working hours, discretionary annual bonus scheme, life assurance, income protection, enhanced pension contributions, an option to buy more holiday days, private health insurance & further group benefits. A great opportunity to really take the lead in the financial systems for a rapidly growing & successful financial services group. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a ERP Data Analyst working at our divisional head office in Dukinfield. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As an ERP Data Analyst, you ll support reporting, analysis, and data quality initiatives across the business as we undertake a major ERP transformation. You ll work closely with internal stakeholders and gain hands-on experience in a dynamic, data-heavy environment, with the potential to learn project delivery skills and the functional operation of IFS ERP solutions. Main Duties Data extraction & preparation: Collecting, cleaning, and transforming data from legacy SAP systems ready for migration to a new IFS ERP solution. Reconciling data across multiple business streams and gaining sign off from senior stakeholders. Reporting & visualisation : Building and maintaining dashboards and reports to show progress and data delivery management. Data quality monitoring: Ensuring accuracy, consistency, and integrity across data sources. Stakeholder collaboration : Turning business questions into clear, actionable insights. Desired Skills Experience with SQL, PLSQL, Python or other scripting languages. Knowledge of ETL processes or data transformation concepts. Familiarity with IFS or other ERP systems. An interest in data-driven technology environments. Desired Experience Strong Excel skills and basic SQL knowledge. Experience with data manipulation tools. Excellent analytical and problem-solving skills. Ability to communicate insights clearly to non-technical stakeholders. An IT or consulting based degree or equivalent experience. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Cycle to work scheme. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we d love to hear from you.
May 13, 2026
Full time
Are you looking for a fresh challenge, with a forward-thinking organisation within the high-tech engineering sector? The Hyde Group are established Industry experts within Aerospace Engineering and have a new vacancy for a ERP Data Analyst working at our divisional head office in Dukinfield. About us We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers. About the opportunity This is a great opportunity to join a reputable business with a strong set of core values in a friendly supportive environment. We have a strong focus on developing our people with the potential to further your career. Our salaries are competitive and we also offer a generous holiday entitlement of 33 days inclusive of bank holidays along with a fantastic benefits package. As an ERP Data Analyst, you ll support reporting, analysis, and data quality initiatives across the business as we undertake a major ERP transformation. You ll work closely with internal stakeholders and gain hands-on experience in a dynamic, data-heavy environment, with the potential to learn project delivery skills and the functional operation of IFS ERP solutions. Main Duties Data extraction & preparation: Collecting, cleaning, and transforming data from legacy SAP systems ready for migration to a new IFS ERP solution. Reconciling data across multiple business streams and gaining sign off from senior stakeholders. Reporting & visualisation : Building and maintaining dashboards and reports to show progress and data delivery management. Data quality monitoring: Ensuring accuracy, consistency, and integrity across data sources. Stakeholder collaboration : Turning business questions into clear, actionable insights. Desired Skills Experience with SQL, PLSQL, Python or other scripting languages. Knowledge of ETL processes or data transformation concepts. Familiarity with IFS or other ERP systems. An interest in data-driven technology environments. Desired Experience Strong Excel skills and basic SQL knowledge. Experience with data manipulation tools. Excellent analytical and problem-solving skills. Ability to communicate insights clearly to non-technical stakeholders. An IT or consulting based degree or equivalent experience. What we offer Competitive salary. Generous annual leave entitlement. Exciting benefits package with access to discounts from leading retailers. Purpose built sites with free parking. Discounted gym membership. Excellent career development opportunities available. Cycle to work scheme. Diversity and Inclusion The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently under represented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we d love to hear from you.
Network Management Administrator Location: Hull Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times. Role Profile Management of repairer information on our systems including Nucleus and Cortex. Ensure that new network repairers are set up and maintained correctly. Update systems on postcode changes, SLA additions/removals, repairers on and off hold. Administer full removal procedure of repairers leaving the network. Distribution of repairer communication and documents via mailshots and Docusign. Maintain Mailchimp database. Monitor weather and distribute warning alerts as and when required. Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes. To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner. Manage Audatex repairer set up and assist with estimate failures The production and distribution of reports. To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails. Always promote data security in and outside of the business, strict adherence to GDPR and information security standards. Manage complaints in line with policy. The completion of duties as required from time to time by the Management Team. Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values. To promote our business and that of our clients by always providing exceptional and friendly service Person Specification Accurate data entry skills Good planning and organisational skills Able to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Excellent telephone and communication skills Good knowledge of Microsoft Office GCSE Maths and English To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
May 13, 2026
Full time
Network Management Administrator Location: Hull Salary: £26,234 per annum What we offer 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition Purpose To provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times. Role Profile Management of repairer information on our systems including Nucleus and Cortex. Ensure that new network repairers are set up and maintained correctly. Update systems on postcode changes, SLA additions/removals, repairers on and off hold. Administer full removal procedure of repairers leaving the network. Distribution of repairer communication and documents via mailshots and Docusign. Maintain Mailchimp database. Monitor weather and distribute warning alerts as and when required. Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes. To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner. Manage Audatex repairer set up and assist with estimate failures The production and distribution of reports. To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails. Always promote data security in and outside of the business, strict adherence to GDPR and information security standards. Manage complaints in line with policy. The completion of duties as required from time to time by the Management Team. Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values. To promote our business and that of our clients by always providing exceptional and friendly service Person Specification Accurate data entry skills Good planning and organisational skills Able to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Excellent telephone and communication skills Good knowledge of Microsoft Office GCSE Maths and English To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application.
Credit Controller - Join a Growing Premium Brand Your New Company A well-established, fast-growing business operating in the premium consumer goods sector. The company combines strong commercial performance with a close-knit, professional finance team and a supportive working environment. Based in Central London, the business continues to expand across UK and EU markets.Your New Role As Credit Controller / Accounts Receivable Analyst, you'll play a key role in managing cash flow, maintaining accurate financial records, and supporting wider finance operations. This is a hands-on role offering exposure across credit control, accounting support, VAT, and Amazon Seller Central reporting.You'll be office-based five days per week, working closely with senior stakeholders and contributing to continuous finance process improvement. Key Responsibilities Accounts Receivable / Credit Control Proactively chase outstanding debts by phone and email in line with agreed payment terms Investigate and resolve internal and external payment queries, keeping directors informed of progress Review invoices, remittances, and payments to identify and resolve discrepancies Process customer credit card payments via PDQ machines and payment terminals Issue weekly/monthly statements, invoices, and credit notes (and on request) Set up new customer accounts and liaise with internal teams to support timely query resolution Financial Analysis & Accounting Support Record and reconcile transactions across the sales ledger, purchase ledger, and cashbook Accurately process sales and purchase invoices Perform month-end reconciliations, investigating credit balances, discrepancies, and rebates Assist with VAT registrations and reconciliation of VAT control accounts for monthly and quarterly VAT returns (UK, EU, multi-currency) Process daily income, cheque payments, and online banking transactions Produce ad hoc financial and management reports as required Amazon Seller Central Management Manage and navigate Amazon Seller Central, producing sales, settlement, and financial reports Collate and reconcile Amazon sales data, fees, and VAT information Support Marketplace Facilitator VAT requirements, including Amazon's role in collecting and remitting VAT for UK and EU sales What You'll Need to Succeed At least 2 years' experience in a credit control or accounts receivable role Strong Excel skills and confidence using Office 365 Excellent attention to detail and high levels of accuracy Strong analytical and problem-solving ability Confident telephone and written communication skills Well-organised, flexible approach with the ability to manage multiple priorities What You'll Get in Return Working hours: 9am-5pm, office-based 5 days per week 20 days annual leave + 8 bank holidays 2 additional days annual leave for Jewish High Holidays Statutory pension Annual salary review with increases every 12 months Unlimited staff discount on jewellery purchases (60-70% off retail prices) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Full time
Credit Controller - Join a Growing Premium Brand Your New Company A well-established, fast-growing business operating in the premium consumer goods sector. The company combines strong commercial performance with a close-knit, professional finance team and a supportive working environment. Based in Central London, the business continues to expand across UK and EU markets.Your New Role As Credit Controller / Accounts Receivable Analyst, you'll play a key role in managing cash flow, maintaining accurate financial records, and supporting wider finance operations. This is a hands-on role offering exposure across credit control, accounting support, VAT, and Amazon Seller Central reporting.You'll be office-based five days per week, working closely with senior stakeholders and contributing to continuous finance process improvement. Key Responsibilities Accounts Receivable / Credit Control Proactively chase outstanding debts by phone and email in line with agreed payment terms Investigate and resolve internal and external payment queries, keeping directors informed of progress Review invoices, remittances, and payments to identify and resolve discrepancies Process customer credit card payments via PDQ machines and payment terminals Issue weekly/monthly statements, invoices, and credit notes (and on request) Set up new customer accounts and liaise with internal teams to support timely query resolution Financial Analysis & Accounting Support Record and reconcile transactions across the sales ledger, purchase ledger, and cashbook Accurately process sales and purchase invoices Perform month-end reconciliations, investigating credit balances, discrepancies, and rebates Assist with VAT registrations and reconciliation of VAT control accounts for monthly and quarterly VAT returns (UK, EU, multi-currency) Process daily income, cheque payments, and online banking transactions Produce ad hoc financial and management reports as required Amazon Seller Central Management Manage and navigate Amazon Seller Central, producing sales, settlement, and financial reports Collate and reconcile Amazon sales data, fees, and VAT information Support Marketplace Facilitator VAT requirements, including Amazon's role in collecting and remitting VAT for UK and EU sales What You'll Need to Succeed At least 2 years' experience in a credit control or accounts receivable role Strong Excel skills and confidence using Office 365 Excellent attention to detail and high levels of accuracy Strong analytical and problem-solving ability Confident telephone and written communication skills Well-organised, flexible approach with the ability to manage multiple priorities What You'll Get in Return Working hours: 9am-5pm, office-based 5 days per week 20 days annual leave + 8 bank holidays 2 additional days annual leave for Jewish High Holidays Statutory pension Annual salary review with increases every 12 months Unlimited staff discount on jewellery purchases (60-70% off retail prices) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : £475.00 (Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 13, 2026
Contractor
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : £475.00 (Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We re Looking For We re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don t need to know everything we value curiosity, initiative, and a willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently You will also need to have a full Driving License for this role! Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed).
May 13, 2026
Full time
IT Support Analyst Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they re looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You ll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We re Looking For We re keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you ve recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don t need to know everything we value curiosity, initiative, and a willingness to learn above all else. What You ll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently You will also need to have a full Driving License for this role! Tech You ll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles If you are interested in this role and would like more information please give me a call on (phone number removed) or email at (url removed).
Product Owner - SaaS - Remote Role (2 days in office per month near Ipswich) Location: Ipswich Salary: Up to £60,000 Type: Permanent Full-Time The Company An established and growing software technology business delivering mission-critical SaaS solutions into highly regulated and data-driven environments. With a strong customer base, proven product success and continued international growth, the business is investing heavily in its product and technology teams as it enters an exciting new phase of scale. The company operates within a modern Agile environment and is focused on building intuitive, impactful software products that solve complex real-world challenges for customers across both UK and international markets. The Opportunity This role is ideally suited to someone who already has a couple of years of Product Owner, Product Analyst or Junior Product Management experience and is now looking for the next major step in their SaaS product career. You will join an experienced product and engineering environment where you ll gain exposure to: End-to-end SaaS product development Customer-driven product strategy Agile delivery environments Cross-functional software teams International product growth Enterprise-level customers and stakeholders This is an opportunity to move beyond simply managing tickets and requirements, and instead become genuinely involved in shaping product direction, influencing roadmap decisions and helping deliver software solutions with real customer impact. The Role Working closely with Product Managers, Engineering teams and stakeholders across the business, you will help drive the evolution of a modern SaaS platform used within complex operational environments. You will support the delivery of product features and enhancements from concept through to release, balancing customer needs, commercial priorities and technical considerations. Key responsibilities will include: Translating business and customer requirements into clear user stories and product requirements Supporting roadmap planning and product prioritisation activities Working closely with Agile software engineering teams throughout the development lifecycle Collaborating with customers and internal stakeholders to gather feedback and identify opportunities for improvement Helping define product functionality, workflows and user experience improvements Supporting sprint planning, backlog refinement and release activities Monitoring product performance and user feedback to drive continuous improvement Contributing towards long-term product strategy and innovation initiatives Required Experience Previous experience within a Product Owner, Product Analyst, Business Analyst or similar product-focused role Exposure to Agile software development environments Strong communication and stakeholder management skills Experience writing user stories and managing product backlogs Genuine interest in SaaS products and modern software delivery Desirable Experience Experience working within B2B SaaS environments Exposure to enterprise software platforms Understanding of data-led or operational software products Experience using Jira, Azure DevOps or similar tools Interest in AI, analytics or workflow-driven software products Why Join? Excellent next-step opportunity within SaaS product management Exposure to complex, enterprise-level software products Collaborative and supportive product environment Real opportunity to influence product direction and growth Strong career progression potential as the business scales Work on software products that deliver meaningful real-world impact Please apply with an up to date CV to find out more.
May 13, 2026
Full time
Product Owner - SaaS - Remote Role (2 days in office per month near Ipswich) Location: Ipswich Salary: Up to £60,000 Type: Permanent Full-Time The Company An established and growing software technology business delivering mission-critical SaaS solutions into highly regulated and data-driven environments. With a strong customer base, proven product success and continued international growth, the business is investing heavily in its product and technology teams as it enters an exciting new phase of scale. The company operates within a modern Agile environment and is focused on building intuitive, impactful software products that solve complex real-world challenges for customers across both UK and international markets. The Opportunity This role is ideally suited to someone who already has a couple of years of Product Owner, Product Analyst or Junior Product Management experience and is now looking for the next major step in their SaaS product career. You will join an experienced product and engineering environment where you ll gain exposure to: End-to-end SaaS product development Customer-driven product strategy Agile delivery environments Cross-functional software teams International product growth Enterprise-level customers and stakeholders This is an opportunity to move beyond simply managing tickets and requirements, and instead become genuinely involved in shaping product direction, influencing roadmap decisions and helping deliver software solutions with real customer impact. The Role Working closely with Product Managers, Engineering teams and stakeholders across the business, you will help drive the evolution of a modern SaaS platform used within complex operational environments. You will support the delivery of product features and enhancements from concept through to release, balancing customer needs, commercial priorities and technical considerations. Key responsibilities will include: Translating business and customer requirements into clear user stories and product requirements Supporting roadmap planning and product prioritisation activities Working closely with Agile software engineering teams throughout the development lifecycle Collaborating with customers and internal stakeholders to gather feedback and identify opportunities for improvement Helping define product functionality, workflows and user experience improvements Supporting sprint planning, backlog refinement and release activities Monitoring product performance and user feedback to drive continuous improvement Contributing towards long-term product strategy and innovation initiatives Required Experience Previous experience within a Product Owner, Product Analyst, Business Analyst or similar product-focused role Exposure to Agile software development environments Strong communication and stakeholder management skills Experience writing user stories and managing product backlogs Genuine interest in SaaS products and modern software delivery Desirable Experience Experience working within B2B SaaS environments Exposure to enterprise software platforms Understanding of data-led or operational software products Experience using Jira, Azure DevOps or similar tools Interest in AI, analytics or workflow-driven software products Why Join? Excellent next-step opportunity within SaaS product management Exposure to complex, enterprise-level software products Collaborative and supportive product environment Real opportunity to influence product direction and growth Strong career progression potential as the business scales Work on software products that deliver meaningful real-world impact Please apply with an up to date CV to find out more.
Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This is a fantastic opportunity to contribute to a high-profile environment, providing essential first-line support to a demanding stakeholder group of solicitors and support staff. What you'll be doing: Providing first-line support for all client staff via phone, email, remote tools, and in person. Logging, reviewing, and resolving incidents and service requests using ServiceNow. Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. Maintaining accurate documentation and support knowledge bases to improve efficiency. Ensuring excellent customer service and clear communication with technical and non-technical colleagues. Supporting the team in a fast-paced environment, adapting to changing priorities. What you'll bring: Proven experience in a Service Desk or IT support role, with a strong focus on first and second-line support. Excellent communication skills, capable of engaging with a diverse stakeholder group. Familiarity with Citrix Desktop Director and Manage Engine for remote support. Ability to record and manage incidents effectively within ITIL frameworks. Strong customer service ethos with a "can do" attitude. Flexibility to work on a rota basis and support team needs. Clearable for SC (Security Check) or already holding SC clearance. Willingness to undertake DBS check as part of BPSS process. Qualifications & Experience: At least one year's experience supporting users with IT incidents. Experience with ServiceNow or similar call logging systems. Knowledge of remote support tools and basic troubleshooting techniques. Ability to produce and maintain support documentation. This role offers onsite training for the first three weeks, after which you'll work in a hybrid environment combining office and home working. If you thrive in a dynamic environment and are committed to delivering outstanding service, we'd love to hear from you. Apply now to join a dedicated team supporting vital government functions! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 13, 2026
Contractor
Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. This is a fantastic opportunity to contribute to a high-profile environment, providing essential first-line support to a demanding stakeholder group of solicitors and support staff. What you'll be doing: Providing first-line support for all client staff via phone, email, remote tools, and in person. Logging, reviewing, and resolving incidents and service requests using ServiceNow. Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. Maintaining accurate documentation and support knowledge bases to improve efficiency. Ensuring excellent customer service and clear communication with technical and non-technical colleagues. Supporting the team in a fast-paced environment, adapting to changing priorities. What you'll bring: Proven experience in a Service Desk or IT support role, with a strong focus on first and second-line support. Excellent communication skills, capable of engaging with a diverse stakeholder group. Familiarity with Citrix Desktop Director and Manage Engine for remote support. Ability to record and manage incidents effectively within ITIL frameworks. Strong customer service ethos with a "can do" attitude. Flexibility to work on a rota basis and support team needs. Clearable for SC (Security Check) or already holding SC clearance. Willingness to undertake DBS check as part of BPSS process. Qualifications & Experience: At least one year's experience supporting users with IT incidents. Experience with ServiceNow or similar call logging systems. Knowledge of remote support tools and basic troubleshooting techniques. Ability to produce and maintain support documentation. This role offers onsite training for the first three weeks, after which you'll work in a hybrid environment combining office and home working. If you thrive in a dynamic environment and are committed to delivering outstanding service, we'd love to hear from you. Apply now to join a dedicated team supporting vital government functions! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
May 13, 2026
Full time
Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications
SIOP Analyst Job Introduction Are you passionate about turning data into insight that drives real business decisions? This is a fantastic opportunity to join a nationally critical planning function at the heart of our organisation. As an SIOP Analyst , youll play a pivotal role in shaping how we balance customer demand, operational capability and financial performance click apply for full job details
May 13, 2026
Full time
SIOP Analyst Job Introduction Are you passionate about turning data into insight that drives real business decisions? This is a fantastic opportunity to join a nationally critical planning function at the heart of our organisation. As an SIOP Analyst , youll play a pivotal role in shaping how we balance customer demand, operational capability and financial performance click apply for full job details
B2C Azure Solution Architect, London/Hybrid, £90,000 - £95,000 per annum About the Role: The Solutions Architect (B2C Domain) will design and implement scalable, secure, and user friendly systems for our B2C service lines. This includes integrating customer data, analytics, and AI-driven tools to improve user experience, streamline client and property workflows, and ensure compliance with data privacy regulations (eg GDPR). You'll work closely with Product Owners, Business Analysts, and Engineering teams to ensure that our solutions are scalable, resilient, and aligned with both business and technical objectives. The Solutions Architect (B2C Domain) will be responsible for designing and implementing scalable, high-performance systems across various projects. Key Responsibilities: * B2C System design: Lead the architecture for B2C systems, including property listing systems, portals, and analytics dashboards. * Data integration: Design data pipelines to aggregate customer behaviour, property performance, and third-party data (eg, market trends) for actionable insights. * API & Event driven architecture: Design and help build and maintain APIs for seamless integration with external & internal platforms, ensuring Real Time updates and scalability. * Cloud native solutions: Architect cloud-based systems using platforms like Azure, leveraging services, containers, and serverless computing as needed for high availability and performance. * Security & compliance: Ensure data privacy, compliance with regulations, and robust security measures for customer data and transactions. * Customer centric innovation: Propose solutions to enhance user experience, such as AI driven recommendations, personalised dashboards or chatbots for customer support. * Architectural design: Lead the architecture and design of platforms capable of handling large datasets, including geospatial and other metadata. * Data storage: Design and implement data storage strategies using specialised databases for efficient storage, retrieval, and querying of data. * Security: Ensure the security, privacy, and integrity of all data across the system. * Enterprise Architecture: Maintain the requisite Enterprise Architecture for the B2C domain. Create comprehensive technical documentation to support the system's design, implementation, and integration processes (eg C4 modelling, document as code with Mermaid/PlantUML). Required Skills & Qualifications: * Proven experience: Minimum 5+ years of experience as a Solutions Architect, preferably in B2C property tech, real estate, and SaaS environments. * API and Event driven architecture: Expertise in integrating REST APIs, event grids, and messaging systems for data ingestion and processing. * Cloud platforms: Experience with cloud infrastructure and platforms (eg Azure) with a focus on cloud native design patterns. * Data integration: Strong understanding of integrating SaaS products and custom-built solutions, as well as working with third-party partners. * Analytical mindset: Ability to design systems for Real Time intelligence linking various data sources to provide actionable insights. * Communication skills: Strong ability to collaborate with cross functional teams and communicate complex technical details to both technical and non-technical stakeholders.
May 13, 2026
Full time
B2C Azure Solution Architect, London/Hybrid, £90,000 - £95,000 per annum About the Role: The Solutions Architect (B2C Domain) will design and implement scalable, secure, and user friendly systems for our B2C service lines. This includes integrating customer data, analytics, and AI-driven tools to improve user experience, streamline client and property workflows, and ensure compliance with data privacy regulations (eg GDPR). You'll work closely with Product Owners, Business Analysts, and Engineering teams to ensure that our solutions are scalable, resilient, and aligned with both business and technical objectives. The Solutions Architect (B2C Domain) will be responsible for designing and implementing scalable, high-performance systems across various projects. Key Responsibilities: * B2C System design: Lead the architecture for B2C systems, including property listing systems, portals, and analytics dashboards. * Data integration: Design data pipelines to aggregate customer behaviour, property performance, and third-party data (eg, market trends) for actionable insights. * API & Event driven architecture: Design and help build and maintain APIs for seamless integration with external & internal platforms, ensuring Real Time updates and scalability. * Cloud native solutions: Architect cloud-based systems using platforms like Azure, leveraging services, containers, and serverless computing as needed for high availability and performance. * Security & compliance: Ensure data privacy, compliance with regulations, and robust security measures for customer data and transactions. * Customer centric innovation: Propose solutions to enhance user experience, such as AI driven recommendations, personalised dashboards or chatbots for customer support. * Architectural design: Lead the architecture and design of platforms capable of handling large datasets, including geospatial and other metadata. * Data storage: Design and implement data storage strategies using specialised databases for efficient storage, retrieval, and querying of data. * Security: Ensure the security, privacy, and integrity of all data across the system. * Enterprise Architecture: Maintain the requisite Enterprise Architecture for the B2C domain. Create comprehensive technical documentation to support the system's design, implementation, and integration processes (eg C4 modelling, document as code with Mermaid/PlantUML). Required Skills & Qualifications: * Proven experience: Minimum 5+ years of experience as a Solutions Architect, preferably in B2C property tech, real estate, and SaaS environments. * API and Event driven architecture: Expertise in integrating REST APIs, event grids, and messaging systems for data ingestion and processing. * Cloud platforms: Experience with cloud infrastructure and platforms (eg Azure) with a focus on cloud native design patterns. * Data integration: Strong understanding of integrating SaaS products and custom-built solutions, as well as working with third-party partners. * Analytical mindset: Ability to design systems for Real Time intelligence linking various data sources to provide actionable insights. * Communication skills: Strong ability to collaborate with cross functional teams and communicate complex technical details to both technical and non-technical stakeholders.
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
May 13, 2026
Full time
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
Join the team as a Customer Service & Operations Analyst and contribute to delivering positive outcomes for customers and colleagues. The role involves supporting customer service initiatives while helping improve processes and operational efficiency. Contribute to initiatives aimed at improving customer service, procedures, and operational processes Use analytical thinking to help drive better business and customer outcomes Build experience in a fast paced environment that supports career growth Key Responsibilities In this position, you will provide operational support to customers and internal teams within contact centres. The role includes responding to and investigating queries, assisting with business processes and policies, and gaining an understanding of customer and business needs to recommend improvements. Identify performance barriers and coordinate actions that improve operational efficiency Work closely with operational teams, offering guidance and support to enhance knowledge and productivity Maintain accurate daily operational records, log incidents, and monitor emerging trends Review manual or inefficient processes that could be automated or improved Support ongoing efforts to enhance the overall customer service experience Skills and Requirements The role requires strong planning and organisational abilities with close attention to detail. Candidates should be comfortable handling multiple tasks in a fast moving environment while maintaining high levels of accuracy. Ability to analyse and work with performance data Understanding of contact centre operations and related performance metrics Proficiency in Microsoft Office tools including Excel, PowerPoint, and Word Ability to communicate information clearly and simply
May 13, 2026
Full time
Join the team as a Customer Service & Operations Analyst and contribute to delivering positive outcomes for customers and colleagues. The role involves supporting customer service initiatives while helping improve processes and operational efficiency. Contribute to initiatives aimed at improving customer service, procedures, and operational processes Use analytical thinking to help drive better business and customer outcomes Build experience in a fast paced environment that supports career growth Key Responsibilities In this position, you will provide operational support to customers and internal teams within contact centres. The role includes responding to and investigating queries, assisting with business processes and policies, and gaining an understanding of customer and business needs to recommend improvements. Identify performance barriers and coordinate actions that improve operational efficiency Work closely with operational teams, offering guidance and support to enhance knowledge and productivity Maintain accurate daily operational records, log incidents, and monitor emerging trends Review manual or inefficient processes that could be automated or improved Support ongoing efforts to enhance the overall customer service experience Skills and Requirements The role requires strong planning and organisational abilities with close attention to detail. Candidates should be comfortable handling multiple tasks in a fast moving environment while maintaining high levels of accuracy. Ability to analyse and work with performance data Understanding of contact centre operations and related performance metrics Proficiency in Microsoft Office tools including Excel, PowerPoint, and Word Ability to communicate information clearly and simply
Theale, Berkshire Office-based 3-4 days per week 37.5 Hours Must have experience for the role: Advanced Excel user (minimum 2+ years in a role heavily reliant on Excel) Confident with complex formulas, basic Business Finance and understanding of financial terms Live within 1 hour commute to Theale Willing to be in the office 3-4 days per week A minimum of 3 years UK based experience is essential Role Summary The Commercial Analyst supports business growth and decision-making through advanced financial modelling and commercial analysis. The role focuses on maintaining existing and new long-term managed service contract financial models. Partnering closely with account management, business development, finance and operational teams. This is not an accountancy role but a commercial role that requires knowledge of Advanced Excel in a Commercial environment. Responsibilities Financial Modelling Maintain, and improve advanced Excel-based financial models, ensuring they are robust, auditable, and user-friendly. Manage multi-year Excel financial models to support long-term planning. Ensure the accuracy and integrity of all financial models, identifying and resolving discrepancies promptly. Gather inputs for Financial Modelling, maintaining records and audit trails. Manage day to day Team requests. Commercial Analysis Assess financial risks, opportunities, and the impact of business strategies. Review cost inputs provided by Operations and Sales, sense checking and providing feedback. Engage in bid pricing and summarising key financial metrics to enable deal approval. Process contract variations in accordance with laid down commercial parameters and seeking formal approval. Contract and Reporting Support Support financial reporting of long-term contracts both internally and externally. Update financial models to reflect contract variations and revised business plans. Collaborate with multiple departments to gather data and ensure model accuracy. Communication and Stakeholder Engagement Present complex financial information in a clear and concise manner. Approach all work with a disciplined, analytical mindset, always asking whether outputs make commercial sense. Question assumptions with confidence, push back where necessary, and engage stakeholders in a professional and fact-based manner. Stakeholder Engagement Internal customers of the Financial Modelling Team. External Customers. Effective team contribution within the Financial Modelling Team. Cross-functional collaboration to align financial outputs with business objectives. Capability Profile Degree educated (Bachelor's degree, numerical degree, or any other related degree). Essential Skills and Experience Minimum of 2 to 4 years of experience in a commercially role with extensive use of Excel Advanced Excel proficiency, complex formulas Experience supporting bids, tenders, or new business cases Commercial awareness, pricing, margins, deal evaluation, and contract profitability Ability to present complex data clearly to senior stakeholders Good written and verbal communication skills Structured, methodical, and deadline-oriented approach Ability to work independently and collaboratively Benefits Private healthcare Employee Assistance Programme Pension scheme & salary sacrifice options Electric car and cycle-to-work schemes Flexible, supportive work environment Ready to Apply? If you're an Excel expert with strong commercial finance instincts, we want to hear from you. Contact Louise at 121 Personnel
May 13, 2026
Full time
Theale, Berkshire Office-based 3-4 days per week 37.5 Hours Must have experience for the role: Advanced Excel user (minimum 2+ years in a role heavily reliant on Excel) Confident with complex formulas, basic Business Finance and understanding of financial terms Live within 1 hour commute to Theale Willing to be in the office 3-4 days per week A minimum of 3 years UK based experience is essential Role Summary The Commercial Analyst supports business growth and decision-making through advanced financial modelling and commercial analysis. The role focuses on maintaining existing and new long-term managed service contract financial models. Partnering closely with account management, business development, finance and operational teams. This is not an accountancy role but a commercial role that requires knowledge of Advanced Excel in a Commercial environment. Responsibilities Financial Modelling Maintain, and improve advanced Excel-based financial models, ensuring they are robust, auditable, and user-friendly. Manage multi-year Excel financial models to support long-term planning. Ensure the accuracy and integrity of all financial models, identifying and resolving discrepancies promptly. Gather inputs for Financial Modelling, maintaining records and audit trails. Manage day to day Team requests. Commercial Analysis Assess financial risks, opportunities, and the impact of business strategies. Review cost inputs provided by Operations and Sales, sense checking and providing feedback. Engage in bid pricing and summarising key financial metrics to enable deal approval. Process contract variations in accordance with laid down commercial parameters and seeking formal approval. Contract and Reporting Support Support financial reporting of long-term contracts both internally and externally. Update financial models to reflect contract variations and revised business plans. Collaborate with multiple departments to gather data and ensure model accuracy. Communication and Stakeholder Engagement Present complex financial information in a clear and concise manner. Approach all work with a disciplined, analytical mindset, always asking whether outputs make commercial sense. Question assumptions with confidence, push back where necessary, and engage stakeholders in a professional and fact-based manner. Stakeholder Engagement Internal customers of the Financial Modelling Team. External Customers. Effective team contribution within the Financial Modelling Team. Cross-functional collaboration to align financial outputs with business objectives. Capability Profile Degree educated (Bachelor's degree, numerical degree, or any other related degree). Essential Skills and Experience Minimum of 2 to 4 years of experience in a commercially role with extensive use of Excel Advanced Excel proficiency, complex formulas Experience supporting bids, tenders, or new business cases Commercial awareness, pricing, margins, deal evaluation, and contract profitability Ability to present complex data clearly to senior stakeholders Good written and verbal communication skills Structured, methodical, and deadline-oriented approach Ability to work independently and collaboratively Benefits Private healthcare Employee Assistance Programme Pension scheme & salary sacrifice options Electric car and cycle-to-work schemes Flexible, supportive work environment Ready to Apply? If you're an Excel expert with strong commercial finance instincts, we want to hear from you. Contact Louise at 121 Personnel
If you are a 1st line Service Desk Analyst with 6-12 months experience, we have a new role we would like to discuss with you. This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure. Please note this role requires 5 days per week onsite in Solihull, West Midlands. What You'll Do Provide 1st line support via phone, email, and ticketing system Log, triage, and resolve incidents and service requests Escalate complex issues where required Support hardware, software, and user issues Assist with device setup, builds, and deployments Deliver excellent customer service at all times Tech Skills Basic knowledge of: Windows 10 & 11 Microsoft Office/Microsoft 365 PC/laptop hardware & peripherals (printers, etc.) Mobile devices AV/meeting room tech What We're Looking For 6-12 months' IT support experience (service desk or onsite/field) Good communication skills (spoken & written) Strong customer service mindset Positive, reliable, and team-oriented Able to work with urgency and manage workload Nice to Have Exposure to ticketing tools (eg, ServiceNow, Jira) Working towards IT certifications (eg, OEM/hardware)
May 13, 2026
Contractor
If you are a 1st line Service Desk Analyst with 6-12 months experience, we have a new role we would like to discuss with you. This is a great entry point into IT with real progression, working within an enterprise scale business with broad tech exposure. Please note this role requires 5 days per week onsite in Solihull, West Midlands. What You'll Do Provide 1st line support via phone, email, and ticketing system Log, triage, and resolve incidents and service requests Escalate complex issues where required Support hardware, software, and user issues Assist with device setup, builds, and deployments Deliver excellent customer service at all times Tech Skills Basic knowledge of: Windows 10 & 11 Microsoft Office/Microsoft 365 PC/laptop hardware & peripherals (printers, etc.) Mobile devices AV/meeting room tech What We're Looking For 6-12 months' IT support experience (service desk or onsite/field) Good communication skills (spoken & written) Strong customer service mindset Positive, reliable, and team-oriented Able to work with urgency and manage workload Nice to Have Exposure to ticketing tools (eg, ServiceNow, Jira) Working towards IT certifications (eg, OEM/hardware)
Job Introduction Were looking for a MESS Analyst to play a key role in shaping how our national supply network operates. This is a highly commercial, data-driven position where your insight will directly influence profitability, efficiency and customer service across multiple manufacturing sites and distribution points click apply for full job details
May 13, 2026
Full time
Job Introduction Were looking for a MESS Analyst to play a key role in shaping how our national supply network operates. This is a highly commercial, data-driven position where your insight will directly influence profitability, efficiency and customer service across multiple manufacturing sites and distribution points click apply for full job details
Why Join Greencore? Following the combination with Bakkavor in January 2026, Greencore is one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we employ over 28,000 colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Our products span every meal occasion, and in FY25 our shared passion helped deliver combined revenues of approximately 4bn. Our extensive direct-to-store network ensures fresh and frozen food reaches thousands of stores every day. To support this scale, we are delivering a significant transformation through our Making Business Easier (MBE) programme, and this role is a key part of making that change land successfully. Role Purpose To provide financial analysis and insight to support stakeholders to drive action and improve future performance. Support the process for a robust budgeting and forecasting and lead multi-site improvement activities as required. Optimise financial performance with a particular focus on relevant key performance indicators within business specialisation. Key Accountabilities Ensure financial reporting including weekly flash, weekly profit and loss, and month end close are completed accurately and within agreed timescales Develop and communicate key performance indicators to monitor and drive positive change and expand understanding of cost or margin drivers Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget and quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Identify, challenge, and proactively satisfy internal customer requirements to provide information, interpretation, and insight to the functional teams to promote effective delivery of commercial and operational performance Continuously review business practices to make recommendations for changes which will enhance cost efficiency and business improvement Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for Qualified Accountant (ACA, ACCA, CIMA), QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised, and able to work flexibly to meet deadlines and have the drive to deliver results At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits 25 days holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform
May 13, 2026
Full time
Why Join Greencore? Following the combination with Bakkavor in January 2026, Greencore is one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we employ over 28,000 colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Our products span every meal occasion, and in FY25 our shared passion helped deliver combined revenues of approximately 4bn. Our extensive direct-to-store network ensures fresh and frozen food reaches thousands of stores every day. To support this scale, we are delivering a significant transformation through our Making Business Easier (MBE) programme, and this role is a key part of making that change land successfully. Role Purpose To provide financial analysis and insight to support stakeholders to drive action and improve future performance. Support the process for a robust budgeting and forecasting and lead multi-site improvement activities as required. Optimise financial performance with a particular focus on relevant key performance indicators within business specialisation. Key Accountabilities Ensure financial reporting including weekly flash, weekly profit and loss, and month end close are completed accurately and within agreed timescales Develop and communicate key performance indicators to monitor and drive positive change and expand understanding of cost or margin drivers Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget and quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Identify, challenge, and proactively satisfy internal customer requirements to provide information, interpretation, and insight to the functional teams to promote effective delivery of commercial and operational performance Continuously review business practices to make recommendations for changes which will enhance cost efficiency and business improvement Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for Qualified Accountant (ACA, ACCA, CIMA), QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised, and able to work flexibly to meet deadlines and have the drive to deliver results At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits 25 days holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform
Part-Qualified Finance Business Partner / Management Accountant for a leading Norwich employer working 29.5hrs Your new company Hays Accountancy & Finance are supporting a leading research & development business in their search for a part-qualified Management Accountant / Business Analyst with strong finance business partnering skills and proven experience in reporting on operational management accounts, finance projects and grants. This will be a part-time role, working 29.5 hours a week. Your new role As part of the wider finance team, you will take ownership of your own portfolio of internal operational teams focusing on financial reporting, budgetary control and overall finance business partnering. You will build personal relationships with Group Leaders and other key stakeholders across the group by meeting in person each month to review and interpret their financial position and assist the business leaders in managing their financial resources by proactively forecasting future income and costs and highlighting where decisions are required. Your duties will also involve the preparation of monthly management accounts, delivering detailed and accurate financial information with clear interpretation, as well as supporting the development and maintenance of costing models. With regard to budgetary control, you prepare annual budgets and forecasts, develop 5-year business plans with reserve analyses, monitor the financial performance of grants to ensure budgets and funding are managed effectively. What you'll need to succeed Ideally, you will be a part-qualified or fully qualified accountant who is seeking part-time hours (29.5 hours) along with experience of producing budgets. Business plans and detailed management accounts are essential. We expect you to possess a strong customer focus, excellent communication, and interpersonal skills. What you'll get in return The organisation offers a generous benefits package of circa £36,500 to £40,600 (pro rata for part-time hours) depending on qualifications and experience. For more details of the benefits package, please contact Andy Jarman on What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Full time
Part-Qualified Finance Business Partner / Management Accountant for a leading Norwich employer working 29.5hrs Your new company Hays Accountancy & Finance are supporting a leading research & development business in their search for a part-qualified Management Accountant / Business Analyst with strong finance business partnering skills and proven experience in reporting on operational management accounts, finance projects and grants. This will be a part-time role, working 29.5 hours a week. Your new role As part of the wider finance team, you will take ownership of your own portfolio of internal operational teams focusing on financial reporting, budgetary control and overall finance business partnering. You will build personal relationships with Group Leaders and other key stakeholders across the group by meeting in person each month to review and interpret their financial position and assist the business leaders in managing their financial resources by proactively forecasting future income and costs and highlighting where decisions are required. Your duties will also involve the preparation of monthly management accounts, delivering detailed and accurate financial information with clear interpretation, as well as supporting the development and maintenance of costing models. With regard to budgetary control, you prepare annual budgets and forecasts, develop 5-year business plans with reserve analyses, monitor the financial performance of grants to ensure budgets and funding are managed effectively. What you'll need to succeed Ideally, you will be a part-qualified or fully qualified accountant who is seeking part-time hours (29.5 hours) along with experience of producing budgets. Business plans and detailed management accounts are essential. We expect you to possess a strong customer focus, excellent communication, and interpersonal skills. What you'll get in return The organisation offers a generous benefits package of circa £36,500 to £40,600 (pro rata for part-time hours) depending on qualifications and experience. For more details of the benefits package, please contact Andy Jarman on What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
May 13, 2026
Full time
At Hometrack, we help the UK's leading lenders, brokers, and financial institutions make smarter decisions through property data and insights. At the heart of our evolution is Risk Hub. Currently hosting real-time property valuations and sophisticated analytical dashboards, Risk Hub is transitioning into a comprehensive, one-stop shop for all things property risk. We are looking for a Senior Product Owner to own the delivery and strategic development of this flagship platform. As the Senior Product Owner for Risk Hub, you will be the bridge between vision and execution. You'll work hand-in-hand with engineers and analysts to prioritise, scope, and deliver features that meet the complex needs of the mortgage and property risk ecosystem. This role requires a delicate balance of discovery (understanding the "why") and delivery (executing the "how"). You won't just be managing a backlog; you'll be ensuring rigorous testing and high-quality releases while deeply exploring the needs of lenders, brokers, estate agents, and investors alike. Key Responsibilities Backlog & Delivery Management: Own the end-to-end delivery backlog for Risk Hub. You'll translate customer needs into detailed, unambiguous user stories with clear acceptance criteria, managing tickets through to completion. A number of teams feed their requirements into Risk Hub, and it'll be up to you to prioritise, plan and communicate timelines internally Strategic Discovery: Balance rapid delivery with continuous discovery. You will engage with all market participants, from lenders to estate agents, to ensure Risk Hub provides holistic value. Cross-Functional Collaboration: Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met. Stakeholder Alignment: Work closely with commercial, product, and analytics teams to refine requirements, manage expectations, and provide transparent reporting on progress. Quality & Rigour: Champion best practices in digital delivery, ensuring every release is rigorously tested and balances accessibility, performance, and scalability. Strategic Input: Support the long term roadmap as Risk Hub scales into a unified interface for all property risk products. About You The Experience: Proven track record as a Product Owner, Delivery Lead, or Product Manager, ideally within Financial Services, Fintech, Proptech or Consultancy. The Mindset: You are delivery-focused and detail-oriented, with a knack for making releases smooth and predictable. Domain Interest: You have a genuine curiosity about the mortgage and property markets and want to understand the mechanics of risk. Technical Fluency: You are comfortable working alongside data scientists and engineers, able to speak their language while keeping the customer's needs front and center. Communication: You're a natural relationship-builder, capable of managing competing demands from high-level stakeholders while keeping the dev team focused. Qualities We Admire Curiosity: You don't just accept "how" things work; you want to know "why." You aren't afraid to challenge the status quo to find a better way. Adaptability: You can pivot quickly when priorities shift and think outside the box to solve blockers. Collaborative Spirit: You believe that the best products are built through partnership, not in a vacuum. Rigour: You have a high bar for quality and a commitment to rigorous testing and excellence.
