141 jobs found

Facilities Administrator Near Bury St Edmunds (Office based) 12-month fixed term contract (Immediate start) Full-time, Monday to Friday From £31,519 per annum Purpose of this role To assist in leading the facilities team, who are responsible for the maintenance of buildings, associated equipment and services on a day-to-day basis. This role will be a key liaison for site services and manage the external contractors and sub-contractors, applying health, safety, environmental and quality standards as required. Your key responsibilities are: Assist in overseeing the facilities team who are responsible for the maintenance of buildings and associated equipment and services Respond to, escalate, record, and complete planned and reactive maintenance tasks Be a key liaison for site services and manage the external contractors and sub-contractors, applying health, safety, environment and quality standards Complete and stay current with all required SHEQ training and risk reporting Be proactive in highlighting and driving preventive measures and controls Assist the Group Facilities Manager to plan and coordinate all premises-based works activities, identify process improvements, review environmental targets and recommend cost saving opportunities Arrange for regular maintenance of equipment and internal systems (e.g. heating system, fire & intruder alarms) Maintain an updated record of maintenance of equipment and internal system and document processes Assist the Group Facilities Manager with longer term/larger scale projects such as office moves/ relocations and or significant refurbishment works Visit other premises as and when required to monitor/ review ongoing facilities activities Covering main Head Office reception and reception duties when required Any other duties as required by the business Provide general administrative support Experience/Knowledge: Previous facilities maintenance experience or equivalent Experience completing site inductions, Method Statements, Risk Assessments Experience of leading a team and projects Abilities/Skills: Be adaptable to any situation in a calm and collected manner Strong understanding of Microsoft Office & Excel Desirable: Basic health and safety knowledge PowerPoint

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

My client, one of the best companies in their sector is an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking for a experienced Senior or Principal Mechanical Engineer to be based in our Newcastle office with the ability to inspire others. You will have the ability to run medium sized projects, undertake a client facing role in the development, design and co-ordination of engineering projects. Skills should include experience on data centre and mission critical projects. Other sector experience including commercial, hotel, retail and hotel design desirable. Experience will also include the coordination of engineering project services, with a proven track record in project management. Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio. You will possess good commercial awareness, in addition to having robust technical knowledge relevant to building services design, and capable of incorporating those technologies into the hotel and leisure sector. The position will ideally suit someone who is currently working in building service consultancy and is prepared to work hands on . The ideal candidate will be a Chartered Engineer or working towards, educated to degree level in Building Services Engineering or equivalent with a minimum of 5 years industry experience. Role Responsibilities • Responsible for running of medium size projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical installations, systems, equipment, facilities etc. • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys tests and reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Carries out engineering calculations to ensure drawings meet required robust industry and legal standards • Responsible for technical content and accuracy of Trainee, Graduates and Engineers • Validation and checking of designs and specifications Specific Skills & Knowledge • BEng, MSc, and have sufficient experience • MCIBSE/MIEE or HNC/HND + appropriate experience or equivalent • Working towards Chartered Eng status • Competent in specification design/drawing for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards • Ability to prioritise own workload • Ability to work to deadlines • Managerial Skills

Reception and Office Manager This is a part-time role, ideally 10am-2pm Monday-Thursday, based onsite The Reception and Office Manager will oversee the day-to-day operation of the building. The role is customer-facing and involves supporting tenants, visitors and clients, managing room bookings and conference facilities, and ensuring the building and shared spaces are maintained to a high standard. This is a multi-let office building for charities and voluntary organisations. The building provides office suites, meeting rooms and counselling rooms available for hire by both internal and external users.The post holder will act as a key point of contact between tenants and charity teams. Working independently, they will help ensure the smooth operation of the building, facilities and booking services. Key Responsibilities Act as the first point of contact for all visitors, tenants, clients and contractors. Manage the day-to-day running of office. Coordinate bookings for meeting rooms, counselling rooms and conference facilities. Prepare rooms for meetings and events as required. Order office and kitchen supplies, including stationery and photocopier consumables. Monitor shared areas including kitchens, meeting rooms and WCs, ensuring cleaning standards are maintained. Support prospective tenants and visitors, including conducting tours where appropriate. Set up and provide basic support for AV equipment and meeting technology. Maintain records relating to shared facilities such as printing and photocopying. Distribute incoming post to pigeonholes and to tenants when appropriate. Manage parking arrangements for the building and resolve or escalate issues as necessary. Report building maintenance issues, including lighting, plumbing, lift or access concerns. Support fire safety procedures, including maintaining relevant logbooks and assisting with scheduled evacuation drills. Create and manage tenant access fobs and door access permissions. Assist with tenant enquiries and support the onboarding of new tenants. Support the organisation of events held at the offices. Provide administrative support to the organisation Undertake other duties appropriate to the role. Excellent organisational skills with strong attention to detail. Strong verbal and written communication skills, including face-to-face, telephone and email communication. Proficient in Microsoft 365, including Outlook, Word and Excel. Ability to work independently and use initiative. Ability to manage multiple tasks and adapt to changing priorities. Confident working with contractors and external suppliers. Professional and customer-focused approach. Knowledge of office health and safety procedures. Basic understanding of IT and office infrastructure. Previous experience in a customer-facing or facilities-based role would be advantageous. Personal Qualities Trustworthy and able to maintain confidentiality. Able to work effectively both independently and as part of a team. Friendly, approachable and professional manner. Positive attitude with a good sense of humour. Well presented with pride in maintaining a professional workplace environment. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Reporting to: Accommodation and Facilities Manager Location: Baca office, Loughborough, England. The role will require regular travel to other locations where Baca s services are delivered Hours: 37.5 hrs per week including some evening and weekend hours may be required Salary: £26,750 per annum Overall Purpose To provide maintenance support to the organisation, ensuring premises are maintained at a standard that will serve the mission of Baca. This will include properties across Loughborough and 2 office sites. Duties Responsibilities Organise and conduct required maintenance at all Baca sites. The below list is not exhaustive but some of the below skills will be required to fulfil the role; General Plumbing; bathroom and kitchen plumbing repairs, blocked toilets & sinks etc, Painting and Decorating, Basic carpentry skills, Meter Reading for electricity and gas meters, Fire Testing; routine testing of smoke and CO alarms. To become familiar and actively use the Baca s maintenance management system which aids the reactive and planned works across all sites. Communicating with contractors, residential workers and landlords as required, ensuring repairs and maintenance is conducted when planned. Administering quarterly checks, quarterly cleans, health and safety requirements and annual servicing such as: PAT testing and Gas safety on properties and reporting issues for follow up. Working alongside the Premises Manager, administer the Health & Safety checks on all Baca properties including the offices, to ensure regulatory requirements are met and associated paperwork is completed. Support in the setting-up and closing down of properties and rooms between moves. Administering the setup and set-down of rooms for young people moves between Baca properties, ensuring the rooms are ready for new young people. Ensuring the office and car parks are clean and tidy, ensuring visitor experience is positive, professional, welcoming, friendly and helpful. Assist the Premises Manager and Finance Manager with year-end Fixed Assets verification. Supporting with other administrative activities in line with the team needs. General: Play an active and supportive role within the organisation. Take ownership of files allocated, ensuring they are up to date and stored correctly. Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca s Confidentiality statement and Data Protection Policy. Embrace the Vision and Values of Baca and reflect this in working practice. Treat all staff and young people fairly and without prejudice, in line with Baca s Equality and Diversity policy. Be aware of the correct procedures for dealing with any suggested incidences of safeguarding concerns and to follow them, in line with Baca s Child, Vulnerable Adult Protection & Safeguarding Policy. Adhere to all Baca s policies and procedures. Personal Specification Baca is looking for someone who can help the organisation with the housing maintenance and day to day function of all properties it houses young people in and our offices. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very organised and practical, able to get on with tasks that need doing on a day-to-day basis, managing a varied and busy workload. They will be very approachable and enjoy working on their own as well as part of a team and supporting others. The successful applicant will need access to transport as the role requires travel between the properties that Baca manages including the transportation of items to the properties. The successful applicant will have a personable style that is in line with Baca s vision and values. Someone who is supportive, approachable, responsible, reliable and personable. Qualifications/Knowledge/Experience Good knowledge/understanding of the building and maintenance process. A good awareness of general health and safety, especially regarding maintenance work. Ability to use computers well, with experience in Microsoft Office and on-line email systems. Experience of prioritising workload to meet competing deadlines. Advocate of customer care including experience of dealing with a range of client queries/concerns in a professional and understanding manner. Skills/Abilities Experienced in the use of hand tools and familiar working with timber, basic plumbing materials, furniture building, decorating and gardening. Excellent personal organisation with a high attention to detail. Ability to manage a number of tasks at any one time. Self-motivated to complete a varied workload. Working well as part of a team is essential. Good interpersonal skills and able to interact well with staff, contractors and visitors to the office and other properties. Ability to work to deadlines and respond in a flexible way to the changing demands of Baca s work. Other Expectations Appointment is subject to a satisfactory DBS check. Applicants to have a genuine concern for and commitment to asylum seekers/refugees, young people and UASCs in particular. Ability and commitment to work at all times within a framework of confidentiality and anti-discriminatory practice. Commitment to work within the aims, values and ethos of the organisation. Ability to have flexibility with working hours to facilitate occasional out of office hours access to accommodation for contractors. Holds a full, clean driving licence and has access to transport. How to Apply: If you are passionate about making a difference in the lives of young asylum seekers and meet the above criteria, we would love to hear from you. Join us in making a positive impact and helping young people build a brighter future! Applicants will be shortlisted and interviewed as and when applications are received. Please note: We do not offer sponsorship for this role.

Why work for us? Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from 56 million in 2020 to 125 million in 2025. To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk. What will be my core responsibilities? To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience. You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope. Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date. Build strong relationships with external and internal clients, delivering an exceptional client experience. Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email. Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals. Respond to enquires from our Clients, Account Managers and Engineers within set timescales. Ensure work orders are processed meeting client SLAs, KPIs and internal process. Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe. Meet all client requirements set by Account Mangers & Head of Service Delivery. Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action. Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA. Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal. What skills and experience do I need to be successful in this role? A customer-focused attitude and willingness to problem solve and help. Strong attention to detail. Happy and able to work at pace and be flexible to respond to customer needs. Excellent organisational skill with the ability to multitask, prioritise and meet deadlines. Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems. A professional communication style, both written and verbal. A collaborative approach to contribute to team success. We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Burgess Hill. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Immediate Compliance Officer Needed for a short term, initial 6 week contract. As a Compliance Officer, you will play a key role in supporting the management of electrical safety compliance, ensuring inspections, remedial works, servicing programmes, and certification are effectively monitored and recorded. You will work closely with residents, contractors, internal teams, and managers to help maintain high standards of safety and regulatory compliance while delivering excellent customer service. Key Responsibilities Manage and maintain compliance systems, databases, trackers, and records accurately Coordinate electrical inspection programmes, appointments, remedial works, and follow-up actions Monitor compliance performance and ensure works are completed within target timescales Liaise with residents, contractors, and internal teams to arrange access and resolve issues Raise, update, track, and complete works orders in line with procedures and service standards Ensure electrical certification and compliance documentation is accurately recorded and maintained Respond to resident enquiries, complaints, and service requests professionally and efficiently Support investigations relating to compliance cases, complaints, and access issues Prepare reports, correspondence, and performance information for management Monitor outstanding actions and proactively chase overdue works and documentation Support continuous improvement and ensure compliance processes meet regulatory requirements What I am Looking For Experience working within compliance, housing, property services, repairs, or facilities management Knowledge of electrical compliance processes within social housing or property management is desirable Strong administrative and organisational skills with excellent attention to detail Experience managing contractors, appointments, and service delivery Confident using databases, compliance systems, and Microsoft Office Excellent communication and customer service skills Ability to prioritise workload and work to deadlines and targets Experience handling complaints or resolving customer issues is advantageous

Job Title: Data and General Administrator Location: Salford Quays, Greater Manchester / Hybrid Working (In office approximately 3 days per week) Salary : 28,392 - 39,043 Per annum, negotiable depending on experience Job type: Full time - Permanent The National Haemophilia Database (NHD) is a registry of people in the UK with all types of bleeding disorders. The database is held within the NHS and managed by the UK Haemophilia Centre Doctors' Organisation (UKHCDO). The NHD is at a transformation stage in its development and requires insight professionals to harness the wealth of data that is available to it. There is no sponsorship on offer for this role and therefore candidates must have the legal right to live and work in the UK to be considered for this role. The Role: The NHD has the richest data store for bleeding disorders in the world and are about to invest heavily in the infrastructure required to enhance the processing, accessibility and surfacing of that data. We are looking for an individual to play a key role in the administration of general duties and data across its full lifecycle, from the collection of data through to the point of data exploitation that can make a real difference to the lives of people with bleeding disorders. Please note that the role is based in Salford Quays and requires regular office attendance (usually approximately 3 days per week) , therefore candidates must be able to reliably commute to this location to be considered. Main Responsibilities: You would be working with the UKs best clinical, scientific, and statistical capabilities in this sector, being a vital part of a team. Creation and maintenance of any necessary MS Excel spreadsheets and MS Access database, providing support to the Data Administration Manager. Undertake analytical skills to support analysis such as producing tables, graphs etc. and running queries. Assisting with data quality, checking, and cleansing. Assisting in the collection, collation, and management of data, ensuring that it is accurate and up-to-date. Clearly defining stakeholder requirements for administration purposes to support data analysis. There will also be several general administrative responsibilities required by this role alongside the data analysis side of things. The Ideal Candidate: A degree in an analytical, technical, or mathematical discipline, backed up by additional and continual professional development. Excellent administrative skills and a good eye for detail. (2 + years recent administrative experience preferred but not essential) Proven IT, programming and mathematical skills, and an appreciation of how they are applied in the work environment. Analytical and problem-solving skills, including the need for careful analysis of data to produce clear findings. Proficiency in Microsoft Office packages, especially in Word, Excel and Access. Intermediate proficiency in SQL, Python, R or other modern coding. Experience in the automation of data workflows. Ideally, using a drag-and-drop visual analytics software (such as Alteryx, Knime or other industry software), to produce datasets and reports. Experience in supporting organisations fulfil its regulatory requirements in such areas as data quality and data security. Benefits Highly competitive contributory pension scheme with company contributions 27 days holiday rising to 33 days (+ 8 general and public holidays) Support for qualification development opportunities Flexible / hybrid working options to maintain work life balance Peninsula Employee Assistance programme Car Salary Sacrifice Scheme Modern office facilities at Salford Quays A relaxed and friendly office environment Parking on site Main tram and bus routes stop outside office and connect to main railway hub stations. And of course, you will be involved in high profile work providing professional development and ability to significantly impact on health and care services. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Data Analyst, Data Administrator, Commercial Analyst, Analyst, Information Analyst, Client Data Analyst, Apprentice Data Analyst, Data Administrator, Business Analyst, Business Analyst, SQL Analyst, Business Information Analyst, Data Handler, will all be considered.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Key Responsibilities: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Experience Required: Diploma with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL Workplace Management! Role Summary: The Category Manager role sits within our UK and Ireland (UK&I) Sourcing and Procurement Team, with direct reporting to the Category Management Lead and a matrix reporting line to the EMEA Regional Category Management Lead. Operating within this dual reporting structure, the role holder will align closely with EMEA regional strategy while delivering UK and Ireland business objectives. The successful candidate will possess a proven track record of building deep market knowledge across all service lines and sectors where we currently operate, and the ability to develop Category strategies which support and facilitate the business in delivering optimal Client solutions and benefits. Additionally, this position involves developing and managing preferred suppliers while identifying opportunities to balance self-performance versus delivery through preferred supplier partners. Experience operating effectively within matrix reporting structures and balancing regional and local priorities will be essential. Key Responsibilities and Deliverables: Strategic Category Management: Serve as hard services category specialist and subject matter expert for allocated categories. Soft services experience also desirable. Develop and execute category strategies aligned with UK&I business needs and EMEA regional direction. Drive preferred supplier list consolidation, leverage economies of scale, and deliver measurable value. Procurement and Solution Development: Create strategic solutions for commodity and service requirements. Manage end-to-end procurement events including RFP management, bid analysis and stakeholder liaison. Lead category strategy execution and proactively identify improvement opportunities. Support new business pursuits, transitions and client renewals by defining optimal supply chain solutions. Financial Performance: Deliver financial targets while identifying additional value opportunities. Lead the Alliance Programme to drive supplier partnerships and achieve revenue targets. Provide monthly tracking and collaborate with finance partners. Mitigate external impacts including inflation and material shortages. Market Intelligence: Maintain strong facilities management market knowledge and develop category insights. Apply market intelligence to identify and qualify new suppliers. Develop comprehensive understanding of WPM UK&I self-delivery versus subcontracting strategy and create make-versus-buy scenarios. Supply Chain Management: Utilize supply chain analytics to assess category needs. Rationalize supply base and implement strategic supplier frameworks. Develop Supplier Relationship Management and Performance Management programmes with key partners to maximize PSL value through insights into supplier capabilities, new business pipelines, responsible procurement initiatives, innovations, and HSSE compliance. Engage stakeholders as relationship sponsors and promote PSL capabilities through targeted events and communications to drive business adoption.Business Partnership & Stakeholder Engagement: Build strong relationships with Sourcing and Procurement, EMEA Category Management and key stakeholders across JLL. Establish a network of SMEs and integrate them into supply chain activities. Governance, Compliance & Reporting: Manage supplier onboarding and challenge new supplier requests where PSL coverage exists. Ensure compliance with Responsible Procurement and HSSE standards. Partner with specialist teams to deliver social value opportunities and maintain contractor compliance. Maintain current Buyers Guides and Category Dashboards. Serve as primary escalation point for Category Management enquiries. Apply ethical company standards consistently across all activities. WPM UK&I Self-Delivery: Partner with WPM UK&I self-delivery business to ensure the PSL effectively supports operational requirements across all business sectors (National Engineering, Hall and Kay, Integral Cooling Technologies, WPM Soft Services, etc.), working closely with sector leads to drive supplier performance, enable efficient self-delivery operations, and deliver continuous improvement aligned to business objectives. Key Expectations: Serve as hard services category subject matter expert and primary point of contact Lead end-to-end procurement: RFPs, supplier due diligence, contract negotiation, and implementation Deliver SRM and SPM programs across allocated categories to maximize PSL value Achieve financial targets and Alliance Programme revenue goals through strategic supplier partnerships Develop and execute category strategies with supplier summaries, market insights, and stakeholder engagement plans Maintain facilities management market intelligence and identify/qualify new suppliers Rationalise supply base and drive PSL consolidation to leverage economies of scale Partner with WPM UK&I self-delivery operations to support business requirements Drive PSL Compliance across the organization Ensure compliance with Responsible Procurement and HSSE standards Manage supplier onboarding and challenge unnecessary new supplier requests Maintain Buyers Guides, Category Dashboards, and provide data-driven insights Build strong relationships with stakeholders, functional leads, SMEs, and EMEA Category Management teams Provide strategic thought leadership to identify cost and operational efficiencies Support new business pursuits, transitions, and client renewals with optimal supply chain solutions Operate within matrix reporting structure, balancing EMEA regional and UK&I local priorities Proven ability to deliver results in challenging environments Requirements & Qualifications: Education: Bachelor's degree required; MBA or relevant Master's degree preferred. Certifications: Professional procurement certifications highly valued: CIPS (Chartered Institute of Procurement & Supply), MCIPS, or equivalent. Previous Experience: 5+ years progressive FM procurement / category management experience UK&I FM category management experience Hard Services is the preference, but some Soft Services experience will also be relevant to this role. Ideally experience of working within a Hard Services or an Engineering discipline. Targeted Competencies: Proven supplier management capabilities encompassing commercial performance, risk mitigation, and relationship development Demonstrated proficiency in procurement leadership, negotiation, stakeholder influence, and change management governance Strong written and verbal communication skills across all organizational levels Excellent interpersonal and organisational abilities Strategic supplier relationship management experience with C-suite executives and procurement leadership, including initiative presentation and buy-in Track record of delivering measurable value, insight, and innovation Demonstrated success delivering results in complex, fast-paced environments with competing priorities Ability to work autonomously and collaboratively under tight deadlines Advanced MS Office proficiency (Excel, Word, PowerPoint) Experience with CAFM systems and e-sourcing platforms preferred Strong analytical capabilities with expertise in data analysis, reporting, and category strategy development We can t wait to see where your ambitions take you at JLL. Apply today!

Account Manager - Facilities Management CBRE GWS CBRE Global Workplace Solutions (GWS) is a leading global provider of integrated facilities and real estate services, partnering with clients worldwide to deliver high-performing, innovative workplaces that drive business outcomes. We're looking for an experienced Account Manager to lead the delivery of hard and soft FM services across a key client account. The role You'll take full ownership of operational and commercial performance - ensuring service excellence, strong stakeholder relationships, and continuous improvement across the contract. Key responsibilities Lead day-to-day delivery of FM services (hard & soft) Manage P&L performance and drive profitability Develop client relationships and ensure a 5-star service Lead, motivate and develop site teams and supply chain Identify opportunities for service innovation and growth Ensure H&S compliance and operational best practice About you Proven experience in FM Account/Contract Management Strong commercial acumen with P&L responsibility Excellent leadership and stakeholder management skills H&S qualification (NEBOSH/IOSH) desirable

Technical Supervisor Wanstead - Mobile 48,000 + Van and Fuel Card Brief Technical Supervisor needed for a large well known Facilities Management organisation based on a mobile basis in North London who are looking to employ an experienced and well-rounded Technical Supervisor that takes pride in their work. The successful candidate will be supervising day-to-day operations of facilities services on the Contract, supporting the Area Facilities Manager to meet all SLA, KPI, and statutory compliance targets. The successful candidate would need have an NVQ Level 2 or 3 in Electrical or Mechanical field as well as having experience in managing a team of engineers. Benefits Salary: 48,000 per annum 24 day's holiday + public holidays Life Cover equivalent to 1.5 times annual Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Holiday purchase scheme 2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programs Attractive Employee Referral Rewards Scheme Access to our growing employee networks including WiE (RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network 24/7 Employee Assistance Program and access to mental wellbeing app What the role entails: Some of the main duties of a Technical Supervisor will include: Supervise day-to-day operations of facilities services on the HMCTS Contract, supporting the AFM to meet all SLA, KPI, and statutory compliance targets. Ensure full Health & Safety compliance in line with legislation and standards. Manage and lead a multi-skilled engineering team, including PDRs, performance, absence, and succession planning. Ensure team adherence to companies policies, procedures, and operational standards. Foster collaborative relationships with HMCTS Site Delivery Managers and stakeholders Promote an interdependent safety culture, ensuring risks are proactively managed via assessments, training, PPE, and robust reporting. Develop strong relationships with suppliers and subcontractors to enhance performance and service delivery. Contribute to a positive, proactive team culture and identify continuous improvement opportunities. Demonstrate a sound understanding of contract requirements, service risks, and growth opportunities. What experience you need to be the successful Technical Supervisor : Multi skilled engineer with a qualified discipline with previous experience Team working experience Must have the balanced ability to think clearly in extreme circumstances Working knowledge of Microsoft Office, including Word and Outlook Experience of using a CAFM system Good experience and track record in working in Facilities Management Good knowledge of building services and legislation Due to the nature of the contract, successful postholder must be able to obtain and maintain security vetting This really is a fantastic opportunity for a Technical Supervisor to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Lead a complex, nationally significant estate in one of the UK s most inspiring environments. Royal Botanic Gardens, Kew (RBG Kew) is seeking to appoint a Senior Estates Manager at Wakehurst to provide strategic and operational leadership across a unique and diverse estate. This is a senior role with responsibility for delivering high-quality Estates services across planned and reactive maintenance, asset management, compliance, sustainability, and facilities management within a heritage and visitor-facing environment. Reporting to the Head of Estates Operations & Maintenance, you will play a pivotal role in ensuring the safe, compliant, and resilient operation of the Wakehurst site, supporting capital projects, historic assets, and long-term sustainability objectives. You will lead multidisciplinary teams and external partners, embedding a culture of excellence in service delivery, customer experience, and continuous improvement. As Senior Estates Manager, you will act as a key internal stakeholder, working closely with scientific, visitor operations, conservation, and capital development colleagues to ensure Estates services enable the organisation s mission to protect plants and fungi for the benefit of people and the planet. Key Responsibilities • Provide strategic and operational leadership for all Estates services, including PPM, reactive maintenance, asset management, and hard and soft FM • Ensure full compliance with health & safety legislation, statutory requirements, and best practice across a complex, mixed-use estate • Lead, motivate, and develop in-house teams and manage contractor and supplier performance across multiple disciplines • Support capital projects, sustainability initiatives, utilities management, and critical building systems • Develop and implement robust maintenance and lifecycle strategies that support historic and heritage assets • Build strong relationships with internal stakeholders and deliver customer-focused, resilient Estates solutions • Oversee Estates budgets, performance reporting, and continuous improvement activity About You You will bring significant experience leading Estates or Facilities Management operations within a complex environment, ideally across large or multi-disciplinary sites. You will have strong technical knowledge of building services and infrastructure, alongside a proven track record in contractor management, compliance, and operational leadership. You will demonstrate: • Degree-level qualification in Building or Facilities Management, or equivalent professional experience • Proven success managing medium to large Estates or maintenance operations • Strong expertise in health & safety, statutory compliance, and contractor performance management • Experience developing maintenance strategies and supporting historic or heritage buildings • A collaborative, consultative leadership style with excellent stakeholder engagement skills • Strategic operational thinking combined with hands-on delivery focus Why Join Us? This is a rare opportunity to take on a senior Estates leadership role within a world-renowned organisation and UNESCO World Heritage context. You will contribute directly to RBG Kew s global mission, working in a values-driven organisation that champions sustainability, inclusion, learning, and long-term impact. Alongside meaningful work, you will benefit from a comprehensive benefits package, including generous annual leave, flexible working, a competitive pension, wellbeing support, and access to the exceptional gardens at Kew and Wakehurst. The role is based at Wakehurst, with the option of regular home working subject to operational requirements. The closing date for applications is Sunday 3rd May 2026

Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.

Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.