Business & Data Support Apprentice - Stonehouse, Gloucestershire Join a forward thinking utilities company that thrives on innovation and takes real pride in the service it delivers. At Last Mile, we provide high quality multi utility solutions and invest in the people who help us achieve them. We are also proud to be a Gold Member of The 5% Club, reflecting our commitment to developing talent and supporting long term career growth. Our Learning and Development team is continuing to grow, and we are now looking for a Business and Data Support Apprentice to join us. As a Business and Data Support Apprentice in our Learning and Development Team at Last Mile, you will support the planning, coordination and delivery of a range of internal and external training by providing reliable administrative and data support. As part of your development, you will complete a Level 3 Apprenticeship in either Business Administration or Data Technician, applying your new skills directly to the daily work of the Learning and Development team. What's in it for you as a Business and Data Support Apprentice? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Life assurance (x4 annual basic salary) Retail, travel and leisure discounts via our MilesMore benefits platform Refer a friend incentive Stream - Financial wellbeing platform Employee assistance programme Flexible start and finish times for eligible roles Private medical insurance Company sick pay Some of our benefits are only applicable when you have successfully completed your probation period Your responsibilities as a Business and Data Support Apprentice: Maintain Learning and Development systems and records, ensuring accurate data entry, regular audits, and effective coordination of eLearning content and engagement insights. Work closely with Learning and Development Coordinators to manage course bookings, support training programmes, and act as a point of contact for colleagues and external training providers. Support data and reporting activities, including gathering KPI information, producing weekly and monthly reports, and using Excel and future BI tools to visualise training performance and compliance. Manage key operational processes, including monitoring eLearning delivery, identifying missing or incomplete training records, and overseeing purchase orders and invoicing. Contribute to wider Learning and Development initiatives, supporting departmental projects and undertaking additional tasks as required. Dedicate twenty per cent of working hours to off the job learning, attending workshops, completing apprenticeship assignments and progressing through the Level 3 programme. About you: Familiarity with computers and knowledge of Microsoft Office tools. A natural interest in how things work and a "problem solving" approach to tasks. A history of working well with others and a willingness to ask questions when learning something new. GCSEs in Maths and English Have you got the drive to go to the Last Mile as a Business and Data Support Apprentice? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last mile multi utility businesses in the UK. We understand construction and we know utilities. We design, build, own and manage the 'last mile' of essential utilities infrastructure. With a proven history of delivering multi utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre. With a strong track record, deep industry knowledge and solid investor backing, we take a forward thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow. Through Last Mile and our asset adoption business Last Mile Asset Management, we provide a 'one stop shop' for new utility connections. We're proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people. At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
May 07, 2026
Full time
Business & Data Support Apprentice - Stonehouse, Gloucestershire Join a forward thinking utilities company that thrives on innovation and takes real pride in the service it delivers. At Last Mile, we provide high quality multi utility solutions and invest in the people who help us achieve them. We are also proud to be a Gold Member of The 5% Club, reflecting our commitment to developing talent and supporting long term career growth. Our Learning and Development team is continuing to grow, and we are now looking for a Business and Data Support Apprentice to join us. As a Business and Data Support Apprentice in our Learning and Development Team at Last Mile, you will support the planning, coordination and delivery of a range of internal and external training by providing reliable administrative and data support. As part of your development, you will complete a Level 3 Apprenticeship in either Business Administration or Data Technician, applying your new skills directly to the daily work of the Learning and Development team. What's in it for you as a Business and Data Support Apprentice? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Life assurance (x4 annual basic salary) Retail, travel and leisure discounts via our MilesMore benefits platform Refer a friend incentive Stream - Financial wellbeing platform Employee assistance programme Flexible start and finish times for eligible roles Private medical insurance Company sick pay Some of our benefits are only applicable when you have successfully completed your probation period Your responsibilities as a Business and Data Support Apprentice: Maintain Learning and Development systems and records, ensuring accurate data entry, regular audits, and effective coordination of eLearning content and engagement insights. Work closely with Learning and Development Coordinators to manage course bookings, support training programmes, and act as a point of contact for colleagues and external training providers. Support data and reporting activities, including gathering KPI information, producing weekly and monthly reports, and using Excel and future BI tools to visualise training performance and compliance. Manage key operational processes, including monitoring eLearning delivery, identifying missing or incomplete training records, and overseeing purchase orders and invoicing. Contribute to wider Learning and Development initiatives, supporting departmental projects and undertaking additional tasks as required. Dedicate twenty per cent of working hours to off the job learning, attending workshops, completing apprenticeship assignments and progressing through the Level 3 programme. About you: Familiarity with computers and knowledge of Microsoft Office tools. A natural interest in how things work and a "problem solving" approach to tasks. A history of working well with others and a willingness to ask questions when learning something new. GCSEs in Maths and English Have you got the drive to go to the Last Mile as a Business and Data Support Apprentice? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last mile multi utility businesses in the UK. We understand construction and we know utilities. We design, build, own and manage the 'last mile' of essential utilities infrastructure. With a proven history of delivering multi utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre. With a strong track record, deep industry knowledge and solid investor backing, we take a forward thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow. Through Last Mile and our asset adoption business Last Mile Asset Management, we provide a 'one stop shop' for new utility connections. We're proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people. At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
May 07, 2026
Full time
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
About Systemagic: At Systemagic we have 25 years' experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you. We've been doing our apprenticeships for 20 years this year and we've always offered on-going roles to those that complete their apprenticeships with us, so we think it's a very good opportunity for a bright spark who wants to get into the IT support industry! We are an award winning employer, including: Somerset Apprenticeship Awards 2016 - Micro Employer of the year Apprenticeship Awards 2017 - Commitment to Apprenticeships Responsibilities: Proactively and reactively deliver first line helpdesk and technical support as required to our clients Administer service tickets for the service desk, creating new tickets, updating and closing tickets Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided Carry out client visits when required (and appropriate) Maintain and update internal client documentation and database systems as required for our clients and the engineering team Ensure client satisfaction is achieved and maintained Be aware of commercial opportunities with existing and prospective clients Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders Desirable skills: Understanding of PCs\Macs - various operating systems and hardware Some fundamental networking understanding would be beneficial Understanding of MS Office and other mainstream applications Be able to work on own initiative Have a "can do attitude" and contribute to a "winning" culture in the team Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients Understand and display true customer service principals - i.e. doing what you say you will do, understanding our client's point of view, changing their style of communicating in order to be understood; remaining calm at all times Diligence and disciplined with administering helpdesk and tickets Enthusiasm and desire for making our clients lives better via technology Be open and honest - match the Systemagic culture Have sense of humour and be able to work as a team Potential - able to acquire new skills quickly; become an irreplaceable asset for Systemagic, and desire long term success as the company grows Able to lift PCs, servers, reach under desks etc Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8:30am - 5:30pm Company perks: Never suffer the Monday morning commute again - we work from home Mondays and Tuesdays every week 22 days holiday that increases after each year of service (up to 30 days a year) Get your birthday off Competitive salaries with regular reviews Health Cash Plan on completion of your first year of service Financial spot-rewards for exceptional performance Generous contributory pension Unlimited training opportunities Discounts on iPhones and Apple devices A fun and relaxed office environment with comfy air conditioned offices and free on-site parking "Treats fridge" stocked with free drinks and snacks every week Staff break out area including Table football Shower facilities Regular nights out, group activities and 'dirty' lunches, all paid for by the company The opportunity to make a direct contribution to the success of the business and share in its success and rewards! Future prospects: May lead to permanent employment for the right candidate on completion of the apprenticeship Our previous apprentices have gone on to develop within the business and our strategy is to recruit fresh future talent and develop and retain them within the business. This approach has led to us winning many awards over the years Opportunities to continue learning after your apprenticeship. We actively encourage and support training such as Microsoft certifications, ESET, Draytek, JumpCloud and other Software that we provide to our customers About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 06, 2026
Full time
About Systemagic: At Systemagic we have 25 years' experience providing business award winning IT support services. Our approach is entirely customer focused as we are committed to providing what our clients want, when they need it, in the most effective manner to ensure that the technology works for you. We've been doing our apprenticeships for 20 years this year and we've always offered on-going roles to those that complete their apprenticeships with us, so we think it's a very good opportunity for a bright spark who wants to get into the IT support industry! We are an award winning employer, including: Somerset Apprenticeship Awards 2016 - Micro Employer of the year Apprenticeship Awards 2017 - Commitment to Apprenticeships Responsibilities: Proactively and reactively deliver first line helpdesk and technical support as required to our clients Administer service tickets for the service desk, creating new tickets, updating and closing tickets Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided Carry out client visits when required (and appropriate) Maintain and update internal client documentation and database systems as required for our clients and the engineering team Ensure client satisfaction is achieved and maintained Be aware of commercial opportunities with existing and prospective clients Contribute to an environment that fosters open communication and trust with all team members, clients and other stakeholders Desirable skills: Understanding of PCs\Macs - various operating systems and hardware Some fundamental networking understanding would be beneficial Understanding of MS Office and other mainstream applications Be able to work on own initiative Have a "can do attitude" and contribute to a "winning" culture in the team Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients Understand and display true customer service principals - i.e. doing what you say you will do, understanding our client's point of view, changing their style of communicating in order to be understood; remaining calm at all times Diligence and disciplined with administering helpdesk and tickets Enthusiasm and desire for making our clients lives better via technology Be open and honest - match the Systemagic culture Have sense of humour and be able to work as a team Potential - able to acquire new skills quickly; become an irreplaceable asset for Systemagic, and desire long term success as the company grows Able to lift PCs, servers, reach under desks etc Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, Monday to Friday, 8:30am - 5:30pm Company perks: Never suffer the Monday morning commute again - we work from home Mondays and Tuesdays every week 22 days holiday that increases after each year of service (up to 30 days a year) Get your birthday off Competitive salaries with regular reviews Health Cash Plan on completion of your first year of service Financial spot-rewards for exceptional performance Generous contributory pension Unlimited training opportunities Discounts on iPhones and Apple devices A fun and relaxed office environment with comfy air conditioned offices and free on-site parking "Treats fridge" stocked with free drinks and snacks every week Staff break out area including Table football Shower facilities Regular nights out, group activities and 'dirty' lunches, all paid for by the company The opportunity to make a direct contribution to the success of the business and share in its success and rewards! Future prospects: May lead to permanent employment for the right candidate on completion of the apprenticeship Our previous apprentices have gone on to develop within the business and our strategy is to recruit fresh future talent and develop and retain them within the business. This approach has led to us winning many awards over the years Opportunities to continue learning after your apprenticeship. We actively encourage and support training such as Microsoft certifications, ESET, Draytek, JumpCloud and other Software that we provide to our customers About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Location: Hybrid/Islington, London Salary: £27,705 per annum Hours: 36 per week Contract Type: 24 Month Fixed Term Apprenticeship Clarion Housing Group's charitable foundation, Clarion Futures, is transforming lives and improving communities, delivering one of the UK's biggest social investment programmes. We're looking for a motivated and community-focused individual to join us as an Apprentice Project Assistant , playing a key role in supporting the smooth running and development of our Community Panels. In this role, you'll help bring local initiatives to life by supporting the Old Ford and Merton Community Panels. From organising meetings and taking minutes to ensuring actions are followed through, you'll be at the heart of projects that make a real difference in local neighbourhoods. You'll also build strong relationships with residents, community groups, and partner organisations. This means working closely with a wide range of people, helping to coordinate plans, keeping stakeholders informed, and supporting collaborative projects that improve local areas. A big part of the role involves promoting and inspiring community work. You'll help showcase grant-funded projects by creating publicity materials, writing case studies and press releases, updating social media, and supporting events. This is a great opportunity to develop creative and communication skills while celebrating the impact of community initiatives. We're looking for someone passionate about working with local people and making a positive difference. You should be organised, able to manage your own workload, and confident in communicating both in writing and in person. Basic experience with Microsoft Word, Excel, Outlook, and the internet will help you succeed in the role. Most importantly, you'll be willing to learn and committed to completing the training required for the apprenticeship. As part of the role, you'll have the opportunity to complete a Level 3 Business Administrator apprenticeship. You'll develop the knowledge, skills and behaviours needed to support your personal development and progression. If you have not already achieved Level 2 English and Maths, you may be required to work towards these qualifications in line with apprenticeship funding rules and the requirements of the training provider. This will be confirmed at enrolment. This is a fantastic opportunity to kick-start your career and grow your skills in a sector that makes a real difference to the lives of its customers. Why Join Us? 25 days annual leave (plus bank holidays) Flexible benefits scheme including healthcare, dental, cycle to work, and more. Matched pension contributions up to 7.5% with generous life assurance. Flexible and agile working arrangements . You will be required to attend the office at least once a week. Our London office location is Highbury and Islington. Be part of a supportive and structured apprenticeship programme to support your development and progression If this sounds like an opportunity for you, then please review the full role profile before applying. The eligibility criteria for an Apprenticeship and the Business Administration Level 3 Apprenticeship standard can be viewed on our careers page. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 11th May 2026 at midnight. Shortlisted candidates will be invited to attend a Building Futures session, which will take place on Tuesday 19th May from 9.00am-3:00pm at our Head Office in Camden . Before the interview stage, our bespoke Building Futures session helps assess candidate readiness and fit. It includes: Detailed discussion about Clarion and the role An overview from the hiring manager about "a day in the life" A presentation from the training provider explaining the qualification Interview & presentation techniques, including behaviours, attitude, and expectations A group activity to demonstrate skills, behaviours, and understanding of the role Following the Building Futures session, candidates will be invited to attend a face to face Interview on either Wednesday 20th, Thursday 21st or Friday 22nd May 2026 at our office in Islington. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office at least 1 day a week. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
May 06, 2026
Full time
Location: Hybrid/Islington, London Salary: £27,705 per annum Hours: 36 per week Contract Type: 24 Month Fixed Term Apprenticeship Clarion Housing Group's charitable foundation, Clarion Futures, is transforming lives and improving communities, delivering one of the UK's biggest social investment programmes. We're looking for a motivated and community-focused individual to join us as an Apprentice Project Assistant , playing a key role in supporting the smooth running and development of our Community Panels. In this role, you'll help bring local initiatives to life by supporting the Old Ford and Merton Community Panels. From organising meetings and taking minutes to ensuring actions are followed through, you'll be at the heart of projects that make a real difference in local neighbourhoods. You'll also build strong relationships with residents, community groups, and partner organisations. This means working closely with a wide range of people, helping to coordinate plans, keeping stakeholders informed, and supporting collaborative projects that improve local areas. A big part of the role involves promoting and inspiring community work. You'll help showcase grant-funded projects by creating publicity materials, writing case studies and press releases, updating social media, and supporting events. This is a great opportunity to develop creative and communication skills while celebrating the impact of community initiatives. We're looking for someone passionate about working with local people and making a positive difference. You should be organised, able to manage your own workload, and confident in communicating both in writing and in person. Basic experience with Microsoft Word, Excel, Outlook, and the internet will help you succeed in the role. Most importantly, you'll be willing to learn and committed to completing the training required for the apprenticeship. As part of the role, you'll have the opportunity to complete a Level 3 Business Administrator apprenticeship. You'll develop the knowledge, skills and behaviours needed to support your personal development and progression. If you have not already achieved Level 2 English and Maths, you may be required to work towards these qualifications in line with apprenticeship funding rules and the requirements of the training provider. This will be confirmed at enrolment. This is a fantastic opportunity to kick-start your career and grow your skills in a sector that makes a real difference to the lives of its customers. Why Join Us? 25 days annual leave (plus bank holidays) Flexible benefits scheme including healthcare, dental, cycle to work, and more. Matched pension contributions up to 7.5% with generous life assurance. Flexible and agile working arrangements . You will be required to attend the office at least once a week. Our London office location is Highbury and Islington. Be part of a supportive and structured apprenticeship programme to support your development and progression If this sounds like an opportunity for you, then please review the full role profile before applying. The eligibility criteria for an Apprenticeship and the Business Administration Level 3 Apprenticeship standard can be viewed on our careers page. At Clarion Housing Group, we support the responsible use of AI. Closing Date: Monday 11th May 2026 at midnight. Shortlisted candidates will be invited to attend a Building Futures session, which will take place on Tuesday 19th May from 9.00am-3:00pm at our Head Office in Camden . Before the interview stage, our bespoke Building Futures session helps assess candidate readiness and fit. It includes: Detailed discussion about Clarion and the role An overview from the hiring manager about "a day in the life" A presentation from the training provider explaining the qualification Interview & presentation techniques, including behaviours, attitude, and expectations A group activity to demonstrate skills, behaviours, and understanding of the role Following the Building Futures session, candidates will be invited to attend a face to face Interview on either Wednesday 20th, Thursday 21st or Friday 22nd May 2026 at our office in Islington. This is a hybrid role with a base location at our office in Islington. Candidates will be expected to work from the office at least 1 day a week. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
We are seeking a Legal Contracting Operations Manager to join the WTW legal team, based in Ipswich. Reporting to the General Counsel GB, the Contracting Operations Manager will play a pivotal role in supporting WTW's Legal Front Door and Global Contracting Team initiatives across multiple regions, including North America, GB, Western Europe, Asia Pacific and Latin America. The role will require close collaboration with legal, administrative, and technology teams, as well as direct engagement with regional and global legal leads. The Role: Manage the GCT junior teams in Ipswich and Mumbai, adopting an approach of continuous improvement, to ensure workload is distributed and managed effectively and that the colleagues in these teams receive appropriate training as their skills and expertise develop. Support recruitment and performance management processes for the junior teams, including managing job descriptions, candidate selection, interviews, and regular performance monitoring and feedback. Coordinate and administer the UK legal apprenticeship programme, including candidate selection, internal training, liaison with training provider mentors, managing study days, and overseeing performance reviews. Ensure apprentices are provided opportunities to work on an appropriately broad range of matters to support the needs of their apprenticeship programme. Foster a collaborative and high-performing team culture, ensuring effective communication and knowledge sharing across regions. Be responsible for the development and maintenance of GCT training and guidance materials, in coordination with subject matter experts within the legal team and the wider WTW environment; Ensure the smooth and effective running of the LFD. Liaise with WTW's technology support teams and legal's admin team to request resolution of any technical issues or updates to contract routing and automatic triage rules as necessary. Working with our technology and Legal Operations teams, provide ad hoc LFD support to legal leadership, including training, system enhancements, dashboard customization, and assistance with miscellaneous queries. Oversee the day-to-day management of the LFD matter triage process. Act as the first point of consultation for any triage queries to ensure work is assigned to appropriate resources in accordance with skillset and capacity. Pay particular attention to requests that are urgent or are missing information or which have been wrongly categorized by the business users.Utilise assistance from the legal administrative team to regularly follow up with individual members of the GCT to ensure their matters are updated or closed in a timely manner. Coordinate and support the ongoing rollout of LFD/GCT processes in Asia and Pacific and Western Europe, coordinating as necessary with WTW's technology and Legal Operations support teams, including requirements gathering, system testing, training, and communicating changes with local legal teams. Actively participate, representing the legal team's perspective and requirements, in projects related to system replacements, process mapping, and integration with other platforms wherever there is overlap with the LFD and/or GCT processes. Projects include expanding the use of AI tools for contract reviews and improvements and enhancements to WTW's contract lifecycle management tool; Act as the legal team's liaison with the Sales Operations team, particularly their client contracting support team and their questionnaire management team. Act as secretary and co-ordinator to WTW's contract template and playbooks governance committee, monitoring incoming requests for changes to templates and playbooks, circulating materials and producing minutes for quarterly governance committee meetings; What you'll bring Experience of managing teams. Demonstrated experience in legal operations, team coordination, or a similar administrative role within a legal or professional services environment. Strong organizational skills with the ability to manage multiple projects and priorities across global teams. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint). Experience of legal technology platforms such as ServiceNow's Legal Service Delivery Module, CLMS tools and/or AI for contract review will be an advantage. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders. Experience in process improvement, project management, and training delivery. High level of discretion and confidentiality in handling sensitive information. Creative problem-solving skills and the ability to manage ambiguity. Experience working in a fast-paced, virtual, or global environment is an advantage. Bachelor's degree or equivalent experience preferred. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
May 06, 2026
Full time
We are seeking a Legal Contracting Operations Manager to join the WTW legal team, based in Ipswich. Reporting to the General Counsel GB, the Contracting Operations Manager will play a pivotal role in supporting WTW's Legal Front Door and Global Contracting Team initiatives across multiple regions, including North America, GB, Western Europe, Asia Pacific and Latin America. The role will require close collaboration with legal, administrative, and technology teams, as well as direct engagement with regional and global legal leads. The Role: Manage the GCT junior teams in Ipswich and Mumbai, adopting an approach of continuous improvement, to ensure workload is distributed and managed effectively and that the colleagues in these teams receive appropriate training as their skills and expertise develop. Support recruitment and performance management processes for the junior teams, including managing job descriptions, candidate selection, interviews, and regular performance monitoring and feedback. Coordinate and administer the UK legal apprenticeship programme, including candidate selection, internal training, liaison with training provider mentors, managing study days, and overseeing performance reviews. Ensure apprentices are provided opportunities to work on an appropriately broad range of matters to support the needs of their apprenticeship programme. Foster a collaborative and high-performing team culture, ensuring effective communication and knowledge sharing across regions. Be responsible for the development and maintenance of GCT training and guidance materials, in coordination with subject matter experts within the legal team and the wider WTW environment; Ensure the smooth and effective running of the LFD. Liaise with WTW's technology support teams and legal's admin team to request resolution of any technical issues or updates to contract routing and automatic triage rules as necessary. Working with our technology and Legal Operations teams, provide ad hoc LFD support to legal leadership, including training, system enhancements, dashboard customization, and assistance with miscellaneous queries. Oversee the day-to-day management of the LFD matter triage process. Act as the first point of consultation for any triage queries to ensure work is assigned to appropriate resources in accordance with skillset and capacity. Pay particular attention to requests that are urgent or are missing information or which have been wrongly categorized by the business users.Utilise assistance from the legal administrative team to regularly follow up with individual members of the GCT to ensure their matters are updated or closed in a timely manner. Coordinate and support the ongoing rollout of LFD/GCT processes in Asia and Pacific and Western Europe, coordinating as necessary with WTW's technology and Legal Operations support teams, including requirements gathering, system testing, training, and communicating changes with local legal teams. Actively participate, representing the legal team's perspective and requirements, in projects related to system replacements, process mapping, and integration with other platforms wherever there is overlap with the LFD and/or GCT processes. Projects include expanding the use of AI tools for contract reviews and improvements and enhancements to WTW's contract lifecycle management tool; Act as the legal team's liaison with the Sales Operations team, particularly their client contracting support team and their questionnaire management team. Act as secretary and co-ordinator to WTW's contract template and playbooks governance committee, monitoring incoming requests for changes to templates and playbooks, circulating materials and producing minutes for quarterly governance committee meetings; What you'll bring Experience of managing teams. Demonstrated experience in legal operations, team coordination, or a similar administrative role within a legal or professional services environment. Strong organizational skills with the ability to manage multiple projects and priorities across global teams. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint). Experience of legal technology platforms such as ServiceNow's Legal Service Delivery Module, CLMS tools and/or AI for contract review will be an advantage. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders. Experience in process improvement, project management, and training delivery. High level of discretion and confidentiality in handling sensitive information. Creative problem-solving skills and the ability to manage ambiguity. Experience working in a fast-paced, virtual, or global environment is an advantage. Bachelor's degree or equivalent experience preferred. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.
Job Description: Looking for a role where your attention to detail actually matters? This is a fast-paced, high-volume payroll position where you'll play a key role in keeping everything running smoothly behind the scenes. You'll be at the heart of payroll operations owning processes, solving problems, and making sure people are paid accurately and on time, every time. What you'll be doing: Managing end-to-end payroll processing across a 4-weekly cycle Administering time and attendance data, identifying anomalies and ensuring accuracy Processing starters, leavers, overtime, salary changes, and statutory payments (SMP, SSP, etc.) Supporting payroll sign-off, including reporting, BACS submissions, and third-party payments Liaising with external bodies including HMRC Handling payroll queries from employees and managers, providing clear guidance and resolutions Maintaining accurate payroll records, documentation, and audit trails Supporting payroll deadlines, including year-end processing What we're looking for: Solid payroll experience (ideally 3+ years in a busy environment) Strong understanding of UK payroll legislation (tax, NI, statutory payments) High attention to detail with the ability to manage large volumes of data accurately Confident communicator, able to build relationships across the business Highly organised, able to prioritise and meet tight deadlines Discreet and professional when handling confidential information Tech and tools: Experience with payroll systems (Sage 50 desirable) Strong Excel/MS Office skills Nice to have: CIPP, AAT or Payroll Apprenticeship qualification Why this role? This is a busy, hands-on position where no two days look the same. You'll be trusted to take ownership, work autonomously, and make a real impact in a critical function of the business. If you enjoy working in a fast-moving environment where accuracy, pace and problem-solving are key this one's for you. £25000 - £35000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
May 06, 2026
Full time
Job Description: Looking for a role where your attention to detail actually matters? This is a fast-paced, high-volume payroll position where you'll play a key role in keeping everything running smoothly behind the scenes. You'll be at the heart of payroll operations owning processes, solving problems, and making sure people are paid accurately and on time, every time. What you'll be doing: Managing end-to-end payroll processing across a 4-weekly cycle Administering time and attendance data, identifying anomalies and ensuring accuracy Processing starters, leavers, overtime, salary changes, and statutory payments (SMP, SSP, etc.) Supporting payroll sign-off, including reporting, BACS submissions, and third-party payments Liaising with external bodies including HMRC Handling payroll queries from employees and managers, providing clear guidance and resolutions Maintaining accurate payroll records, documentation, and audit trails Supporting payroll deadlines, including year-end processing What we're looking for: Solid payroll experience (ideally 3+ years in a busy environment) Strong understanding of UK payroll legislation (tax, NI, statutory payments) High attention to detail with the ability to manage large volumes of data accurately Confident communicator, able to build relationships across the business Highly organised, able to prioritise and meet tight deadlines Discreet and professional when handling confidential information Tech and tools: Experience with payroll systems (Sage 50 desirable) Strong Excel/MS Office skills Nice to have: CIPP, AAT or Payroll Apprenticeship qualification Why this role? This is a busy, hands-on position where no two days look the same. You'll be trusted to take ownership, work autonomously, and make a real impact in a critical function of the business. If you enjoy working in a fast-moving environment where accuracy, pace and problem-solving are key this one's for you. £25000 - £35000/year Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found on our website
Pensions Administrator Reporting to: Pensions Team Manager We're looking for a Pensions Administrator to support the delivery of high-quality, end-to-end pensions administration services for scheme members and clients. Key Responsibilities Deliver accurate pensions administration in line with SLAs, quality standards and regulatory requirements Respond to member queries across multiple channels, ensuring a strong customer experience Support complex casework, high-value cases and complaints Maintain accurate member records and scheme data Identify and escalate risks, breaches and complaints appropriately Work to agreed KPIs and contribute to continuous improvement initiatives Collaborate with colleagues and share knowledge to support team performance Skills & Experience Essential Experience in DB and/or DC pensions administration Strong attention to detail with a "right first time" approach Confident written and verbal communication skills Experience using pensions administration systems and Microsoft Office 365 Ability to perform manual calculations Desirable PMI and/or CII pensions qualifications Customer service qualification or apprenticeship This role would suit a proactive pensions administrator who enjoys working in a quality-driven, customer-focused environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
May 06, 2026
Contractor
Pensions Administrator Reporting to: Pensions Team Manager We're looking for a Pensions Administrator to support the delivery of high-quality, end-to-end pensions administration services for scheme members and clients. Key Responsibilities Deliver accurate pensions administration in line with SLAs, quality standards and regulatory requirements Respond to member queries across multiple channels, ensuring a strong customer experience Support complex casework, high-value cases and complaints Maintain accurate member records and scheme data Identify and escalate risks, breaches and complaints appropriately Work to agreed KPIs and contribute to continuous improvement initiatives Collaborate with colleagues and share knowledge to support team performance Skills & Experience Essential Experience in DB and/or DC pensions administration Strong attention to detail with a "right first time" approach Confident written and verbal communication skills Experience using pensions administration systems and Microsoft Office 365 Ability to perform manual calculations Desirable PMI and/or CII pensions qualifications Customer service qualification or apprenticeship This role would suit a proactive pensions administrator who enjoys working in a quality-driven, customer-focused environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Trainee Financial Services Administrator Hours - Full Time, 8.30am - 4.30pm Monday - Friday Location - West Bridgford, Nottingham (NG2) Salary - £25,000 + benefits This very well established and successful Partner Practice of St. James's Place (Wealth Management) are recruiting a Trainee Financial Services Administrator to join their team. The Practice provide expert advice to Business Owners and Private Clients on a wide range of financial planning products including Pensions, Investments, Long Term Care, Tax Planning and Protection. As a Trainee Financial Services Administrator you will become a key member of the team, working closely with colleagues to deliver high-quality administrative support to the Advisors and the Clients. This is a fantastic opportunity to develop your career within a supportive environment and study towards a professional qualification (Level 4 Diploma in Regulated Financial Services) through a Higher-Level Apprenticeship. The Role: You will be responsible for day-to-day administration and client support - learning how a successful financial planning business operates from the inside. Dealing with enquiries confidently and effectively with clients, providers and third parties. (via phone, email, or in person) Preparing all documentation ahead of client review meetings, producing and collating key data, preparing relevant Illustrations, projections, and valuations to ensure the Advisers are fully prepared. Ensuring all files are completed post review meeting and all client details are up to date. Maintaining accurate client records on Salesforce and updating workflows and management information. Assisting with business processing and administration, submitting and progressing post review actions such as fund switches, withdrawals, drawdowns, and changes to contribution portfolios Working closely with the Advisers to support client relationships The Person: The role would suit a recent Graduate or A Level School / College leaver who has a genuine interest in wealth management and is committed to developing a career in Financial Services You will be proactive, have a "get stuck in" attitude and be able to demonstrate attention to detail and an organised approach You will need broad experience of Microsoft Office (Outlook, Excel, Word) and some previous work experience in professional office environment. If this role sounds like a good fit for you, we'd love to hear from you. You don't need to meet every requirement to apply, what matters most is your enthusiasm and willingness to take the next step in your career. The application process is straightforward, and we personally review every application as they come in. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
May 06, 2026
Full time
Trainee Financial Services Administrator Hours - Full Time, 8.30am - 4.30pm Monday - Friday Location - West Bridgford, Nottingham (NG2) Salary - £25,000 + benefits This very well established and successful Partner Practice of St. James's Place (Wealth Management) are recruiting a Trainee Financial Services Administrator to join their team. The Practice provide expert advice to Business Owners and Private Clients on a wide range of financial planning products including Pensions, Investments, Long Term Care, Tax Planning and Protection. As a Trainee Financial Services Administrator you will become a key member of the team, working closely with colleagues to deliver high-quality administrative support to the Advisors and the Clients. This is a fantastic opportunity to develop your career within a supportive environment and study towards a professional qualification (Level 4 Diploma in Regulated Financial Services) through a Higher-Level Apprenticeship. The Role: You will be responsible for day-to-day administration and client support - learning how a successful financial planning business operates from the inside. Dealing with enquiries confidently and effectively with clients, providers and third parties. (via phone, email, or in person) Preparing all documentation ahead of client review meetings, producing and collating key data, preparing relevant Illustrations, projections, and valuations to ensure the Advisers are fully prepared. Ensuring all files are completed post review meeting and all client details are up to date. Maintaining accurate client records on Salesforce and updating workflows and management information. Assisting with business processing and administration, submitting and progressing post review actions such as fund switches, withdrawals, drawdowns, and changes to contribution portfolios Working closely with the Advisers to support client relationships The Person: The role would suit a recent Graduate or A Level School / College leaver who has a genuine interest in wealth management and is committed to developing a career in Financial Services You will be proactive, have a "get stuck in" attitude and be able to demonstrate attention to detail and an organised approach You will need broad experience of Microsoft Office (Outlook, Excel, Word) and some previous work experience in professional office environment. If this role sounds like a good fit for you, we'd love to hear from you. You don't need to meet every requirement to apply, what matters most is your enthusiasm and willingness to take the next step in your career. The application process is straightforward, and we personally review every application as they come in. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £220.0bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Events Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client's experience. You will be responsible for all aspects of AV in relation to client's events from preplanning, identifying technical requirements, attending meetings in an advisory capacity and event execution. You will also be required to provide support for client meetings. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Provide AV Event Support. Carry out all aspects of the AV service prescribed in Event Function Sheets. Report all service shortcomings affecting Events Team to the AV Events Team Leader. Deliver a high standard of service in accordance with SLAs for the team. Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff. Be fully conversant with H&S and First Aid procedures. Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed. Be proactive in suggesting new methods and techniques to improve efficiency. Travel across both sites. Other duties as required or assigned by company management Ensure mandatory compliance with information security policies, standards and procedures. Process enquiries to the Events team mailbox. Provide meeting room support when required Key skills: Minimum of (3) three years' experience within a client facing Corporate Events field Ability to provide workings standards to the highest specification within a Corporate Head Office Building. Excellent computer skills and the ability to learn new software and systems. Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems. CTS Certified prefered. Candidates without this qualification will be expected to complete this training onsite Live experience of digital sound desks including microphone management and EQ Multi-camera control systems and vision mixing Crestron control systems including virtual and physical signal routing Video & Audio Conference experience including Point-Point and interactive Multipoint events Understanding of multiple display types including aspect ratios and video walls Basic stage lighting principles Excellent verbal and written communication skills. Expert PowerPoint user and knowledge of MS Windows About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
May 05, 2026
Full time
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Events Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client's experience. You will be responsible for all aspects of AV in relation to client's events from preplanning, identifying technical requirements, attending meetings in an advisory capacity and event execution. You will also be required to provide support for client meetings. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user's organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Provide AV Event Support. Carry out all aspects of the AV service prescribed in Event Function Sheets. Report all service shortcomings affecting Events Team to the AV Events Team Leader. Deliver a high standard of service in accordance with SLAs for the team. Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff. Be fully conversant with H&S and First Aid procedures. Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed. Be proactive in suggesting new methods and techniques to improve efficiency. Travel across both sites. Other duties as required or assigned by company management Ensure mandatory compliance with information security policies, standards and procedures. Process enquiries to the Events team mailbox. Provide meeting room support when required Key skills: Minimum of (3) three years' experience within a client facing Corporate Events field Ability to provide workings standards to the highest specification within a Corporate Head Office Building. Excellent computer skills and the ability to learn new software and systems. Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems. CTS Certified prefered. Candidates without this qualification will be expected to complete this training onsite Live experience of digital sound desks including microphone management and EQ Multi-camera control systems and vision mixing Crestron control systems including virtual and physical signal routing Video & Audio Conference experience including Point-Point and interactive Multipoint events Understanding of multiple display types including aspect ratios and video walls Basic stage lighting principles Excellent verbal and written communication skills. Expert PowerPoint user and knowledge of MS Windows About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 05, 2026
Full time
About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Apprentice Service Administrator Full Time, Monday-Friday. Office Based 8/8.30am 4.30/5pm. Location: Stourbridge Apprenticeship: Level 3 Recruiter Development Programme About Our Business We are a specialist education recruitment agency supplying high-quality, temporary staff into schools. We re now looking for a Service Administrator to support our recruitment team in Stourbridge. This is an ideal opportunity for someone driven, thrives in a fast-paced environment and would like to build a career in recruitment. You will receive full training, colleague support and work towards a recruitment qualification. We are an office-based company, working Monday Friday, 8/8.30am 4.30/5pm. Job Overview - Kickstart Your Career with Us! As a Service Administrator, you will play a vital role in our supporting our recruitment, ensuring our candidate registrations are in line with the regulations and standards of the education industry. You will have a great opportunity to gain first-hand experience in recruitment and compliance within the education sector and will be supported through structured training, practical on-the-job learning, and mentoring from professionals with over 15 years of experience. You will be responsible for managing our recruitment compliance procedures, assisting the sales team with talent sourcing, conducting interviews and engaging with our candidate database. You will maintain open communication with your Education Consultant to ensure a smooth and compliant candidate experience throughout the registration process. You will be enrolled onto Level 3 Recruiter Development Programme, a -month apprenticeship. Following successful completion of your apprenticeship you will have the opportunity to be offered a permanent position and will then have access to the Operam career development path. Key Responsibilities As an Apprentice Service Administrator, you will receive hands-on coaching from an experienced and friendly team who will support you throughout your apprenticeship and you will work alongside our sales team to help find and support teachers and support staff for our clients. We will train you on all aspects of candidate compliance, recruitment support, and data management to ensure you gain hands-on experience across the full recruitment process. This will include: Learn how to check and record candidate documents to meet compliance standards. Help keep track of candidate registrations and update their progress. Support communication between candidates and the team. Assist in finding new candidates and registering them through calls and events. Help with CV preparation, timesheets, and keeping the candidate database organised. What we re looking for Recruitment experience isn t needed, just a willingness to learn and develop! Strong communication skills, both written and verbal A high level of attention to detail and organisation Confidence working with IT systems (including Microsoft Office) Willingness to take responsibility and work collaboratively Professionalism and a proactive approach to learning An interest in recruitment and a desire to build a career in the sector What you ll gain As part of our Level 3 Business Development Programme, you ll gain a nationally recognised qualification while learning practical skills to help you later on in your career. You ll also benefit from: Reduced hours in school holidays, we value work life balance up to 34 days holidays + bank holidays Extra day off on your birthday, on us! Perks and Discounts App Enhanced sick pay Pledge / paid volunteer days Employee Assistant Programme, 247 wellbeing support Training and development opportunities via our Career pathways Eye care scheme Cycle to work scheme Life Assurance Scheme subject to criteria Ready to take your career to the next level while making a meaningful difference? Apply now and become part of a team that transforms education every day. We look forward to receiving your application. As a proud member of Inclusive Employers, we are committed to creating a diverse, welcoming, and equitable workplace. We believe in providing a fair and transparent recruitment process, where every candidate is assessed solely on their skills, experience, and potential. If you require any reasonable adjustments during the application process or at any stage of the interview, please let us know. We are committed to making the necessary accommodations to support you fully. Please note that all successful candidates will be required to provide proof of their right to work in the UK before commencing employment
May 05, 2026
Full time
Apprentice Service Administrator Full Time, Monday-Friday. Office Based 8/8.30am 4.30/5pm. Location: Stourbridge Apprenticeship: Level 3 Recruiter Development Programme About Our Business We are a specialist education recruitment agency supplying high-quality, temporary staff into schools. We re now looking for a Service Administrator to support our recruitment team in Stourbridge. This is an ideal opportunity for someone driven, thrives in a fast-paced environment and would like to build a career in recruitment. You will receive full training, colleague support and work towards a recruitment qualification. We are an office-based company, working Monday Friday, 8/8.30am 4.30/5pm. Job Overview - Kickstart Your Career with Us! As a Service Administrator, you will play a vital role in our supporting our recruitment, ensuring our candidate registrations are in line with the regulations and standards of the education industry. You will have a great opportunity to gain first-hand experience in recruitment and compliance within the education sector and will be supported through structured training, practical on-the-job learning, and mentoring from professionals with over 15 years of experience. You will be responsible for managing our recruitment compliance procedures, assisting the sales team with talent sourcing, conducting interviews and engaging with our candidate database. You will maintain open communication with your Education Consultant to ensure a smooth and compliant candidate experience throughout the registration process. You will be enrolled onto Level 3 Recruiter Development Programme, a -month apprenticeship. Following successful completion of your apprenticeship you will have the opportunity to be offered a permanent position and will then have access to the Operam career development path. Key Responsibilities As an Apprentice Service Administrator, you will receive hands-on coaching from an experienced and friendly team who will support you throughout your apprenticeship and you will work alongside our sales team to help find and support teachers and support staff for our clients. We will train you on all aspects of candidate compliance, recruitment support, and data management to ensure you gain hands-on experience across the full recruitment process. This will include: Learn how to check and record candidate documents to meet compliance standards. Help keep track of candidate registrations and update their progress. Support communication between candidates and the team. Assist in finding new candidates and registering them through calls and events. Help with CV preparation, timesheets, and keeping the candidate database organised. What we re looking for Recruitment experience isn t needed, just a willingness to learn and develop! Strong communication skills, both written and verbal A high level of attention to detail and organisation Confidence working with IT systems (including Microsoft Office) Willingness to take responsibility and work collaboratively Professionalism and a proactive approach to learning An interest in recruitment and a desire to build a career in the sector What you ll gain As part of our Level 3 Business Development Programme, you ll gain a nationally recognised qualification while learning practical skills to help you later on in your career. You ll also benefit from: Reduced hours in school holidays, we value work life balance up to 34 days holidays + bank holidays Extra day off on your birthday, on us! Perks and Discounts App Enhanced sick pay Pledge / paid volunteer days Employee Assistant Programme, 247 wellbeing support Training and development opportunities via our Career pathways Eye care scheme Cycle to work scheme Life Assurance Scheme subject to criteria Ready to take your career to the next level while making a meaningful difference? Apply now and become part of a team that transforms education every day. We look forward to receiving your application. As a proud member of Inclusive Employers, we are committed to creating a diverse, welcoming, and equitable workplace. We believe in providing a fair and transparent recruitment process, where every candidate is assessed solely on their skills, experience, and potential. If you require any reasonable adjustments during the application process or at any stage of the interview, please let us know. We are committed to making the necessary accommodations to support you fully. Please note that all successful candidates will be required to provide proof of their right to work in the UK before commencing employment
Salary: £8.00 - £12.71 per hour, depending on experience Closing Date: Looking to kick-start your career in customer service? Join Gough and Kelly as a Customer Service Apprentice and learn, grow, and build valuable skills in a supportive and fast-paced environment. The position 40 hours per week To complete the Level 2 Customer Service Practitioner Apprenticeship Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us: Holiday entitlement - increasing to 24 days, with length of service, plus 8 bank holidays Employee Assistance Programme (EAP) Private Healthcare Scheme (with length of service) Employee Benefits Programme (with length of service) Ongoing training and mentoring, with development and progression opportunities Pension Scheme Cycle to Work Scheme Company social events Responsibilities To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process. To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email. To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily. To keep track of relevant service information by updating spreadsheets. To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner. To attend all college sessions and complete assessments as required. To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration. To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required. The ideal candidate will Possess Grade C/4 or above in Maths and English Have a minimum of 1 year of customer service experience (preferable) Be driven and willing to learn Possess excellent customer service skills and experience Have strong verbal and written communication skills Possess strong organisational abilities Have strong computer literacy skills Be professional, reliable, punctual, and flexible Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.
May 05, 2026
Full time
Salary: £8.00 - £12.71 per hour, depending on experience Closing Date: Looking to kick-start your career in customer service? Join Gough and Kelly as a Customer Service Apprentice and learn, grow, and build valuable skills in a supportive and fast-paced environment. The position 40 hours per week To complete the Level 2 Customer Service Practitioner Apprenticeship Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us: Holiday entitlement - increasing to 24 days, with length of service, plus 8 bank holidays Employee Assistance Programme (EAP) Private Healthcare Scheme (with length of service) Employee Benefits Programme (with length of service) Ongoing training and mentoring, with development and progression opportunities Pension Scheme Cycle to Work Scheme Company social events Responsibilities To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process. To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email. To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily. To keep track of relevant service information by updating spreadsheets. To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner. To attend all college sessions and complete assessments as required. To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration. To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required. The ideal candidate will Possess Grade C/4 or above in Maths and English Have a minimum of 1 year of customer service experience (preferable) Be driven and willing to learn Possess excellent customer service skills and experience Have strong verbal and written communication skills Possess strong organisational abilities Have strong computer literacy skills Be professional, reliable, punctual, and flexible Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.
Job Description We are seeking a motivated, organised and enthusiastic Administration Apprentice to join our Head Office team. This is a fantastic opportunity to gain hands-on experience in a professional business environment while studying towards a nationally recognised qualification click apply for full job details
May 05, 2026
Full time
Job Description We are seeking a motivated, organised and enthusiastic Administration Apprentice to join our Head Office team. This is a fantastic opportunity to gain hands-on experience in a professional business environment while studying towards a nationally recognised qualification click apply for full job details
Salary: Up to £21,000 (depending on experience) Type: Full-time, 40 hours per week Location: Croydon Office We re looking for a driven, organised, and ambitious individual with bags of self-confidence to join our fast-paced recruitment team as an Apprentice Recruitment Administrator . If you have a keen eye for detail, and the drive to grow professionally and financially and can thrive under pressure, this could be the role for you. What We re Looking For Proficient in Outlook, Word, and Excel Ideally holds further education or vocational training (not essential) Excellent customer service and administration skills Ambitious, motivated, and looking for a long-term career path Personable, confident, and a positive team player A positive, can-do attitude Proactive, resilient, and eager to learn Able to thrive in a fast-paced, high-energy environment Highly independent, with strong personal drive and financial self-reliance Key Qualities for Success Leadership abilities and confidence engaging with people Strong organisational skills and attention to detail Resilience, maturity, and ambition Can handle rejection and setbacks Positive presence and willingness to contribute to team culture Your Day-to-Day Responsibilities Process and submit contractors timesheets to deadlines Ensure approvals are completed by authorised approvers Chase outstanding or unapproved timesheets Verify contractors eligibility to work in the UK and check references Complete compliance checks and keep accurate, up-to-date records Manage contractor files and chase missing documentation Handle timesheet, payroll, and general enquiries Resolve timesheet and payroll issues promptly Provide ad-hoc administrative support to help the team achieve targets Why Join Us? Real career growth opportunities Supportive team culture Full training provided Chance to make a genuine impact How to Apply: Send your CV and a brief covering note telling us why you d be a great fit for this role.
May 05, 2026
Full time
Salary: Up to £21,000 (depending on experience) Type: Full-time, 40 hours per week Location: Croydon Office We re looking for a driven, organised, and ambitious individual with bags of self-confidence to join our fast-paced recruitment team as an Apprentice Recruitment Administrator . If you have a keen eye for detail, and the drive to grow professionally and financially and can thrive under pressure, this could be the role for you. What We re Looking For Proficient in Outlook, Word, and Excel Ideally holds further education or vocational training (not essential) Excellent customer service and administration skills Ambitious, motivated, and looking for a long-term career path Personable, confident, and a positive team player A positive, can-do attitude Proactive, resilient, and eager to learn Able to thrive in a fast-paced, high-energy environment Highly independent, with strong personal drive and financial self-reliance Key Qualities for Success Leadership abilities and confidence engaging with people Strong organisational skills and attention to detail Resilience, maturity, and ambition Can handle rejection and setbacks Positive presence and willingness to contribute to team culture Your Day-to-Day Responsibilities Process and submit contractors timesheets to deadlines Ensure approvals are completed by authorised approvers Chase outstanding or unapproved timesheets Verify contractors eligibility to work in the UK and check references Complete compliance checks and keep accurate, up-to-date records Manage contractor files and chase missing documentation Handle timesheet, payroll, and general enquiries Resolve timesheet and payroll issues promptly Provide ad-hoc administrative support to help the team achieve targets Why Join Us? Real career growth opportunities Supportive team culture Full training provided Chance to make a genuine impact How to Apply: Send your CV and a brief covering note telling us why you d be a great fit for this role.
Conveyancing Secretary Worsley Up to 25,000 (DOE) Monday - Friday 9am-5pm (Full time OR Part time working arrangements available) Are you an experienced Legal Secretary or Conveyancing Secretary looking for a role where your skills are genuinely valued and your work-life balance respected? Our client is a well-established, highly regarded law firm with over 30 years of success, operating from modern offices in Walkden and Worsley. They have built an outstanding reputation for delivering high-quality legal services to a loyal and growing client base, while maintaining a friendly, approachable culture. Why join this firm? They are: Renowned for being approachable and accessible Committed to exceptional professional standards Home to experienced, knowledgeable solicitors A trusted choice for both commercial and private clients Founder signatories of the Law Society's Diversity Charter Proud supporters of Returner to Work and Modern Apprenticeship programmes The Role You'll play a key role supporting the conveyancing team, with varied and rewarding responsibilities including: Typing and preparing legal correspondence Completing Land Registry and Stamp Duty Land Tax forms Handling reception duties, including answering calls and welcoming clients Preparing billing and completion statements General administrative tasks such as scanning, photocopying, emails and faxes Requesting and managing property searches What's in it for you? No weekends - enjoy a healthy work-life balance Competitive salary Fully paid training and ongoing support Holiday entitlement increases with length of service Clear opportunities for career progression within a supportive firm Interested in taking the next step in your legal career? Click APPLY to find out more and start your journey with a firm that invests in you.
May 05, 2026
Full time
Conveyancing Secretary Worsley Up to 25,000 (DOE) Monday - Friday 9am-5pm (Full time OR Part time working arrangements available) Are you an experienced Legal Secretary or Conveyancing Secretary looking for a role where your skills are genuinely valued and your work-life balance respected? Our client is a well-established, highly regarded law firm with over 30 years of success, operating from modern offices in Walkden and Worsley. They have built an outstanding reputation for delivering high-quality legal services to a loyal and growing client base, while maintaining a friendly, approachable culture. Why join this firm? They are: Renowned for being approachable and accessible Committed to exceptional professional standards Home to experienced, knowledgeable solicitors A trusted choice for both commercial and private clients Founder signatories of the Law Society's Diversity Charter Proud supporters of Returner to Work and Modern Apprenticeship programmes The Role You'll play a key role supporting the conveyancing team, with varied and rewarding responsibilities including: Typing and preparing legal correspondence Completing Land Registry and Stamp Duty Land Tax forms Handling reception duties, including answering calls and welcoming clients Preparing billing and completion statements General administrative tasks such as scanning, photocopying, emails and faxes Requesting and managing property searches What's in it for you? No weekends - enjoy a healthy work-life balance Competitive salary Fully paid training and ongoing support Holiday entitlement increases with length of service Clear opportunities for career progression within a supportive firm Interested in taking the next step in your legal career? Click APPLY to find out more and start your journey with a firm that invests in you.
Tech Connect Group is supporting an automotive manufacturing business with the search for a Payroll Administrator to join their team on an 8-month FTC. Operating out of the head offices, you will have prior payroll experience and bring a positive, friendly environment to the HR team! This role offers hybrid working 3 days onsite, and 2 from home. This role would be available on a PT or FT basis - from 31 to 37 hours a week. What they will do: Administer payroll changes, starters, leavers, and system updates Maintain employee benefit and membership records Support HR with general admin, compliance, and reporting Process payments for first aiders, referrals, and long service awards Liaise with recruitment for work experience and apprentice pay reviews Ensure data accuracy, confidentiality, and timely completion of tasks What they will bring: Proven administration experience and confident using HR software Intermediate Microsoft Excel and Word skills Excellent communication, organisation, and attention to detail Ability to prioritise, multitask, and work collaboratively Basic knowledge of GDPR and a commitment to confidentiality If of interest, please apply!
May 05, 2026
Contractor
Tech Connect Group is supporting an automotive manufacturing business with the search for a Payroll Administrator to join their team on an 8-month FTC. Operating out of the head offices, you will have prior payroll experience and bring a positive, friendly environment to the HR team! This role offers hybrid working 3 days onsite, and 2 from home. This role would be available on a PT or FT basis - from 31 to 37 hours a week. What they will do: Administer payroll changes, starters, leavers, and system updates Maintain employee benefit and membership records Support HR with general admin, compliance, and reporting Process payments for first aiders, referrals, and long service awards Liaise with recruitment for work experience and apprentice pay reviews Ensure data accuracy, confidentiality, and timely completion of tasks What they will bring: Proven administration experience and confident using HR software Intermediate Microsoft Excel and Word skills Excellent communication, organisation, and attention to detail Ability to prioritise, multitask, and work collaboratively Basic knowledge of GDPR and a commitment to confidentiality If of interest, please apply!
As a Team Secretary in the Real Estate team you will provide essential administrative and organisational support to a busy team within a well established legal firm. This role is based in Central London and requires a detail-oriented individual with excellent organisational skills who is able to work in the office on a hybrid basis. Client Details Our client is a well established firm that prides itself on a deep understanding of their specialist areas. An international firm, they are known for practical and precise advice ensuring that they maintain an exceptional reputation in their field. Description Provide administrative support to the wider team within the Real Estate department. Prepare, format, and proofread legal documents and correspondence with precision. Coordinate and manage diaries, arranging meetings and appointments efficiently. Handle incoming and outgoing communications, including emails and phone calls. Maintain accurate and up-to-date filing systems, both electronic and paper-based. Assist with billing processes and ensure timely invoicing and follow-up. Collaborate with other departments to ensure seamless workflow and support. Undertake any other administrative tasks as required to support the team's operations. Profile We are looking for someone who has gained at least a year's experience as an apprentice or legal assistant and is looking to pursue a career as a Legal Secretary. Strong organisational and time management skills with the ability to prioritise effectively. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Excellent written and verbal communication skills with attention to detail. A proactive and resourceful approach to problem-solving and task management. A commitment to maintaining confidentiality and professionalism at all times. Job Offer Competitive salary ranging from 30,000 to 32,000 per annum. Opportunities to develop skills within the legal sector in London in a well regarded firm. Supportive and professional working environment. If you are ready to take the next step in your career as a Legal Secretary, apply now!
May 05, 2026
Full time
As a Team Secretary in the Real Estate team you will provide essential administrative and organisational support to a busy team within a well established legal firm. This role is based in Central London and requires a detail-oriented individual with excellent organisational skills who is able to work in the office on a hybrid basis. Client Details Our client is a well established firm that prides itself on a deep understanding of their specialist areas. An international firm, they are known for practical and precise advice ensuring that they maintain an exceptional reputation in their field. Description Provide administrative support to the wider team within the Real Estate department. Prepare, format, and proofread legal documents and correspondence with precision. Coordinate and manage diaries, arranging meetings and appointments efficiently. Handle incoming and outgoing communications, including emails and phone calls. Maintain accurate and up-to-date filing systems, both electronic and paper-based. Assist with billing processes and ensure timely invoicing and follow-up. Collaborate with other departments to ensure seamless workflow and support. Undertake any other administrative tasks as required to support the team's operations. Profile We are looking for someone who has gained at least a year's experience as an apprentice or legal assistant and is looking to pursue a career as a Legal Secretary. Strong organisational and time management skills with the ability to prioritise effectively. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Excellent written and verbal communication skills with attention to detail. A proactive and resourceful approach to problem-solving and task management. A commitment to maintaining confidentiality and professionalism at all times. Job Offer Competitive salary ranging from 30,000 to 32,000 per annum. Opportunities to develop skills within the legal sector in London in a well regarded firm. Supportive and professional working environment. If you are ready to take the next step in your career as a Legal Secretary, apply now!
Location: Edinburgh (Hybrid: 3 days office / 2 days home) Salary: 23,690 Hours: 34.5 per week (Early finish Fridays!) Are you an organised Administrator with 2+ years of experience looking for the next step in your career? We are supporting a leading Trade Association based in Edinburgh, and we are seeking a motivated Training Administrator to join our professional team. This is a brilliant opportunity for someone who has mastered the basics of admin and is ready for more responsibility within a stable, rewarding environment. The Benefits Package We believe in rewarding our team well. This role comes with a market-leading benefits package, including: Work-Life Balance: 34.5-hour week with a hybrid model (2 days work-from-home). Generous Pension: 7.5% Employer contribution (with 3.75% employee contribution). Generous Annual Leave: 24 days holiday PLUS 10 public holidays (34 days total). Financial Security: Group Life assurance (3x annual earnings) and Salary Exchange options. Health & Wellbeing: Access to dedicated health and wellbeing support and bereavement counselling. The Role Working closely with the Training Team Leader, you will manage the day-to-day administration that keeps our training and apprenticeship services running smoothly. Key Responsibilities: Data Mastery: Manage and update key training databases to ensure accurate apprentice records. Communication: Act as the professional first point of contact for enquiries from apprentices, employers, and colleges. Financial Support: Process college invoices, travel and lodging requests, and apprenticeship funding claims. Compliance: Work within our Quality Management System to ensure all training documentation meets strict industry standards. Coordination: Issue essential documentation to regional training officers and assist in the promotion of modern apprenticeships. What We Are Looking For Experience: At least 2 years in a professional administrative environment. Skills: High proficiency in Microsoft Office (Word, Excel, Outlook). Attributes: A positive, proactive personality with a professional telephone manner. Work Ethic: The ability to prioritize your own workload, meet deadlines, and handle sensitive enquiries with calm and tact. Ready to move your career forward with a respected industry body? Apply today with your CV.
May 04, 2026
Full time
Location: Edinburgh (Hybrid: 3 days office / 2 days home) Salary: 23,690 Hours: 34.5 per week (Early finish Fridays!) Are you an organised Administrator with 2+ years of experience looking for the next step in your career? We are supporting a leading Trade Association based in Edinburgh, and we are seeking a motivated Training Administrator to join our professional team. This is a brilliant opportunity for someone who has mastered the basics of admin and is ready for more responsibility within a stable, rewarding environment. The Benefits Package We believe in rewarding our team well. This role comes with a market-leading benefits package, including: Work-Life Balance: 34.5-hour week with a hybrid model (2 days work-from-home). Generous Pension: 7.5% Employer contribution (with 3.75% employee contribution). Generous Annual Leave: 24 days holiday PLUS 10 public holidays (34 days total). Financial Security: Group Life assurance (3x annual earnings) and Salary Exchange options. Health & Wellbeing: Access to dedicated health and wellbeing support and bereavement counselling. The Role Working closely with the Training Team Leader, you will manage the day-to-day administration that keeps our training and apprenticeship services running smoothly. Key Responsibilities: Data Mastery: Manage and update key training databases to ensure accurate apprentice records. Communication: Act as the professional first point of contact for enquiries from apprentices, employers, and colleges. Financial Support: Process college invoices, travel and lodging requests, and apprenticeship funding claims. Compliance: Work within our Quality Management System to ensure all training documentation meets strict industry standards. Coordination: Issue essential documentation to regional training officers and assist in the promotion of modern apprenticeships. What We Are Looking For Experience: At least 2 years in a professional administrative environment. Skills: High proficiency in Microsoft Office (Word, Excel, Outlook). Attributes: A positive, proactive personality with a professional telephone manner. Work Ethic: The ability to prioritize your own workload, meet deadlines, and handle sensitive enquiries with calm and tact. Ready to move your career forward with a respected industry body? Apply today with your CV.
To develop and deliver high-quality education provision of BTEC National Sports & Performance Level 3. To take responsibility for maintaining and improving the education department, lesson planning, delivery and marking . Assist in the departments delivery to all players and ensure the department works effectively towards departmental KPI s. Principal Accountabilities: Teaching Duties Produce a curriculum plan and unit content checklist for BTEC National Sports and Performance qualification. Produce detailed schemes of work and lesson plans for BTEC National Sports and Performance qualification. Teach the BTEC National Sports and Performance qualification to Academy Apprentices. Provide each Academy Apprentice with appropriate feedback on the outcome of assessments. Complete reviews of progress for Academy Apprentices. Complete attendance records for Academy Apprentices. Attend meetings specific to the delivery of all qualifications. Contribute to quality assurance processes. Maintain robust administration and audit processes and ensure that all documentation for education is kept up to date and readily available, including providing up to date management information to the Head of Education and Head of Welfare and other senior managers. Proactively engage with parents through regular dialogue to support player development and maintain strong relationships. This is a description of the job as it is presently constituted. It is normal practice to review periodically job descriptions to ensure that they are relevant to the job currently being performed, and to incorporate any changes which have occurred or are being proposed. The review process is carried out jointly by manager and employee and you are therefore expected to participate fully in such discussions. In all cases, it is our aim to reach agreement to reasonable changes, but where it is not possible to reach agreement we reserve the right to make reasonable changes to your job description which are commensurate with your level of salary and responsibility. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community. Colchester United Football Club Person Specification ESSENTIAL DESIRABLE ACADEMIC/PROFESSIONAL QUALIFICATIONS Degree or professional qualification in a relevant subject Teaching Qualification QTS/QTLS Higher degree Teaching experience in BTEC National Sports and Performance at Level 3 EXPERIENCE Recent experience teaching Experience of turning teaching topics into engaging content Experience of providing a differentiated learning environment Experience of offering Pastoral Care Experience of being responsible for Personal Development within an education or professional setting KNOWLEDGE/SKILLS Ability to motivate and influence learners and external parties to carry out required activities Resilience and ability to prioritise own tasks, working to tight deadlines and delivering under pressure Ability to assess and organise resources IT literate with a sound knowledge of Microsoft Office Excellent writing and data analysis skills Excellent interpersonal and communication skills Approachable individual with the ability to build productive relationships with team members and work collaboratively with others. PERSONAL QUALITIES/DISPOSITION Respectful and understanding of wellbeing concerns Planning and organisation Team player Enthusiastic and self-motivated Detail conscious Confident at communicating at all levels Confidence to challenge and shape future teaching through effective negotiation and influencing skills OTHER Committed to equality and diversity Committed to our Health and Safety policies and procedures Willingness to travel between sites and as needed Compliance to Data Protection Act 2018 and GDPR principles/ requirements Willing to utilise company vehicles as required.
May 04, 2026
Full time
To develop and deliver high-quality education provision of BTEC National Sports & Performance Level 3. To take responsibility for maintaining and improving the education department, lesson planning, delivery and marking . Assist in the departments delivery to all players and ensure the department works effectively towards departmental KPI s. Principal Accountabilities: Teaching Duties Produce a curriculum plan and unit content checklist for BTEC National Sports and Performance qualification. Produce detailed schemes of work and lesson plans for BTEC National Sports and Performance qualification. Teach the BTEC National Sports and Performance qualification to Academy Apprentices. Provide each Academy Apprentice with appropriate feedback on the outcome of assessments. Complete reviews of progress for Academy Apprentices. Complete attendance records for Academy Apprentices. Attend meetings specific to the delivery of all qualifications. Contribute to quality assurance processes. Maintain robust administration and audit processes and ensure that all documentation for education is kept up to date and readily available, including providing up to date management information to the Head of Education and Head of Welfare and other senior managers. Proactively engage with parents through regular dialogue to support player development and maintain strong relationships. This is a description of the job as it is presently constituted. It is normal practice to review periodically job descriptions to ensure that they are relevant to the job currently being performed, and to incorporate any changes which have occurred or are being proposed. The review process is carried out jointly by manager and employee and you are therefore expected to participate fully in such discussions. In all cases, it is our aim to reach agreement to reasonable changes, but where it is not possible to reach agreement we reserve the right to make reasonable changes to your job description which are commensurate with your level of salary and responsibility. All staff must be aware of all safeguarding and equity and diversity issues, along with all academy and club policies, rules and regulations. We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunities employer and welcome applications from all sections of the community. Colchester United Football Club Person Specification ESSENTIAL DESIRABLE ACADEMIC/PROFESSIONAL QUALIFICATIONS Degree or professional qualification in a relevant subject Teaching Qualification QTS/QTLS Higher degree Teaching experience in BTEC National Sports and Performance at Level 3 EXPERIENCE Recent experience teaching Experience of turning teaching topics into engaging content Experience of providing a differentiated learning environment Experience of offering Pastoral Care Experience of being responsible for Personal Development within an education or professional setting KNOWLEDGE/SKILLS Ability to motivate and influence learners and external parties to carry out required activities Resilience and ability to prioritise own tasks, working to tight deadlines and delivering under pressure Ability to assess and organise resources IT literate with a sound knowledge of Microsoft Office Excellent writing and data analysis skills Excellent interpersonal and communication skills Approachable individual with the ability to build productive relationships with team members and work collaboratively with others. PERSONAL QUALITIES/DISPOSITION Respectful and understanding of wellbeing concerns Planning and organisation Team player Enthusiastic and self-motivated Detail conscious Confident at communicating at all levels Confidence to challenge and shape future teaching through effective negotiation and influencing skills OTHER Committed to equality and diversity Committed to our Health and Safety policies and procedures Willingness to travel between sites and as needed Compliance to Data Protection Act 2018 and GDPR principles/ requirements Willing to utilise company vehicles as required.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 04, 2026
Full time
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
