PMO Analyst Walton Park £55.5k - £66.7k (dependent on skills and qualifications) Full- time Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - Holiday Plus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5626 The purpose of the PMO Analyst role is to support the Programme Office Manager in the governance, reporting, control and administration of all the projects and programmes within the IT Portfolio. This role will involve analysis of all core project or programme artefacts to ensure the approach to the delivery and the decisions made are controlled and justified. Where required, the role will act as a support function to the IT Delivery/Programme Managers and may involve administrative services such as meeting arrangements, meeting slide preparation, risk management tracking and update, completion and circulation of meeting minutes, on behalf of the Delivery Manager. This role is suited to an experienced PMO professional who can operate with minimal supervision, providing insight, assurance and constructive challenge across the IT portfolio. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Analysis of data and project deliverables to ensure adherence to all timeframe and budget requirements. Preparation of various reports to identify all programme delivery risks and coordinate with the IT Delivery/Programme Manager and Workstream Lead to facilitate follow up action. Undertake regular project status calls on a weekly and monthly basis. Administration of Programme and Portfolio meetings; includes managing dates, creation of agendas and collation of papers in advance. Completion and circulation of meeting minutes and action tracking. Dependency identification, management, tracking and reporting Assist with the compilation of weekly and monthly Programme status reports as requested by the PMO Manager Providing independent challenge on project status, risks, assumptions and forecasts Escalating material risks, issues or deviations from governance standards. Support financial governance including budget tracking, forecasting, variance analysis and benefits realisation reporting. Ensure accuracy and integrity of project and portfolio data across all reporting cycles The role provides exposure to enterprise-scale IT programmes and the opportunity to develop towards senior PMO or portfolio leadership roles. What you will need Must be educated to a degree level in an IT or Business Management related subject matter. Experience working across both traditional (PRINCE2) and Agile/Lean delivery environments, supporting hybrid delivery models. At least 5 years IT PMO experience is essential. Previous knowledge and experience of working in the Utility sector is desirable. An able user of MS Office, in particular Outlook, MS Excel, Word and PowerPoint. Experience working with PPM and reporting tools (e.g. Jira, Confluence, Project for the Web, MS Project, Power BI or similar) is desirable. Good communication and interpersonal skills as well as being able to work with teams of all levels. Good organisational skills and the ability to prioritise tasks when required. Excellent attention to detail and able to work on their own initiative. Approachable, flexible and able to work efficiently in a fast-moving environment. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
May 02, 2026
Full time
PMO Analyst Walton Park £55.5k - £66.7k (dependent on skills and qualifications) Full- time Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - Holiday Plus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5626 The purpose of the PMO Analyst role is to support the Programme Office Manager in the governance, reporting, control and administration of all the projects and programmes within the IT Portfolio. This role will involve analysis of all core project or programme artefacts to ensure the approach to the delivery and the decisions made are controlled and justified. Where required, the role will act as a support function to the IT Delivery/Programme Managers and may involve administrative services such as meeting arrangements, meeting slide preparation, risk management tracking and update, completion and circulation of meeting minutes, on behalf of the Delivery Manager. This role is suited to an experienced PMO professional who can operate with minimal supervision, providing insight, assurance and constructive challenge across the IT portfolio. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Analysis of data and project deliverables to ensure adherence to all timeframe and budget requirements. Preparation of various reports to identify all programme delivery risks and coordinate with the IT Delivery/Programme Manager and Workstream Lead to facilitate follow up action. Undertake regular project status calls on a weekly and monthly basis. Administration of Programme and Portfolio meetings; includes managing dates, creation of agendas and collation of papers in advance. Completion and circulation of meeting minutes and action tracking. Dependency identification, management, tracking and reporting Assist with the compilation of weekly and monthly Programme status reports as requested by the PMO Manager Providing independent challenge on project status, risks, assumptions and forecasts Escalating material risks, issues or deviations from governance standards. Support financial governance including budget tracking, forecasting, variance analysis and benefits realisation reporting. Ensure accuracy and integrity of project and portfolio data across all reporting cycles The role provides exposure to enterprise-scale IT programmes and the opportunity to develop towards senior PMO or portfolio leadership roles. What you will need Must be educated to a degree level in an IT or Business Management related subject matter. Experience working across both traditional (PRINCE2) and Agile/Lean delivery environments, supporting hybrid delivery models. At least 5 years IT PMO experience is essential. Previous knowledge and experience of working in the Utility sector is desirable. An able user of MS Office, in particular Outlook, MS Excel, Word and PowerPoint. Experience working with PPM and reporting tools (e.g. Jira, Confluence, Project for the Web, MS Project, Power BI or similar) is desirable. Good communication and interpersonal skills as well as being able to work with teams of all levels. Good organisational skills and the ability to prioritise tasks when required. Excellent attention to detail and able to work on their own initiative. Approachable, flexible and able to work efficiently in a fast-moving environment. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Lead PMO Analyst Walton Park Personal Contract (dependent on skills and qualifications) Full-time Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5628 The Lead PMO Analyst plays a critical role in supporting financial governance, cost control, and performance tracking across IT delivery programs and projects. This role bridges the gap between finance and delivery, ensuring that financial insights drive informed decision-making and that delivery teams operate within budgetary constraints. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Provides financial leadership across the IT portfolio, offering robust challenge, assurance and insight to Programme Managers and senior stakeholders. Support budgeting cycles and maintain rolling forecasts with variance analysis across IT projects Align financial plans with delivery milestones in collaboration with project managers and delivery leads Monitor costs vs. budget across resources, software, infrastructure, and third-party services Produce financial reports, dashboards, and insights while identifying risks and cost-saving opportunities Ensure compliance with financial controls, procurement policies, audits, and approval processes Act as the authoritative finance liaison for IT delivery, ensuring data integrity across systems and continuously improving reporting and controls. What you will need Proven financial analysis experience within PMO or IT delivery environments Strong knowledge of project accounting, cost tracking, and financial governance Advanced Excel skills with experience in financial modelling and reporting tools Familiarity with Agile and Waterfall delivery frameworks and their financial impact Experience using ERP systems and project portfolio management tools Degree in Finance, Accounting, Business, or related field; CIMA, ACCA, or PMP advantageous Strong communication, stakeholder management, and relationship-building skills Detail-oriented, collaborative, and driven, with the ability to lead, influence, and take initiative Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
May 02, 2026
Full time
Lead PMO Analyst Walton Park Personal Contract (dependent on skills and qualifications) Full-time Joint-contribution pension from 6% (12% total) - Enhanced maternity & family leave - Life assurance - HolidayPlus - Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more. REQ5628 The Lead PMO Analyst plays a critical role in supporting financial governance, cost control, and performance tracking across IT delivery programs and projects. This role bridges the gap between finance and delivery, ensuring that financial insights drive informed decision-making and that delivery teams operate within budgetary constraints. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Provides financial leadership across the IT portfolio, offering robust challenge, assurance and insight to Programme Managers and senior stakeholders. Support budgeting cycles and maintain rolling forecasts with variance analysis across IT projects Align financial plans with delivery milestones in collaboration with project managers and delivery leads Monitor costs vs. budget across resources, software, infrastructure, and third-party services Produce financial reports, dashboards, and insights while identifying risks and cost-saving opportunities Ensure compliance with financial controls, procurement policies, audits, and approval processes Act as the authoritative finance liaison for IT delivery, ensuring data integrity across systems and continuously improving reporting and controls. What you will need Proven financial analysis experience within PMO or IT delivery environments Strong knowledge of project accounting, cost tracking, and financial governance Advanced Excel skills with experience in financial modelling and reporting tools Familiarity with Agile and Waterfall delivery frameworks and their financial impact Experience using ERP systems and project portfolio management tools Degree in Finance, Accounting, Business, or related field; CIMA, ACCA, or PMP advantageous Strong communication, stakeholder management, and relationship-building skills Detail-oriented, collaborative, and driven, with the ability to lead, influence, and take initiative Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN leads pioneering research and development for a energy system. Our innovative technologies are transforming the gas industry while keeping people safe and warm. We are an award-winning employer, including CCA Gold Awards for Great Places to Work and Inclusivity and Accessibility , and a proud Gold member of the Armed Forces Covenant. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Senior Finance Manager - Manufacturing Ashford, Kent Competitive + Car Allowance + Bonus + Healthcare + Generous Pension + Life Assurance + Share save Scheme + Holiday Purchase Vitae Financial Recruitment have been mandated to support this leading FTSE listed business in the search for a Senior Finance Manager (Site Finance Manager) to join their flagship, highly automated 'Smart' manufacturing facility in Ashford. This is a high-profile, site-facing role within a business undergoing significant capital investment, offering the opportunity to play a pivotal role in shaping operational and financial performance at a site employing over 400 staff. Working in close partnership with the Senior Leadership Team, you will act as a true business partner to the site, providing clear financial insight to support operational and strategic decision making. This role requires a proactive, driven and autonomous individual who can seamlessly integrate into the leadership team, influence non-finance stakeholders and drive performance improvements across the facility. The role forms part of the Supply Chain Finance structure and will oversee day-to-day financial control, reporting and forecasting cycles, while providing in-depth analysis to improve site performance. You will play a key role in ensuring robust financial governance, supporting operational initiatives and delivering meaningful insight to drive cost control, productivity and margin improvement. This varied position spans Financial Control, Performance Reporting, Financial Planning, Costing, Investment Appraisals and Decision Support. Key Responsibilities: - Business partner the Site Leadership Team, including the Factory General Manager and senior operational stakeholders - Oversee site financial control including overheads, labour, volumes, stock and standard cost variances - Deliver weekly and monthly performance reporting, forecasts and KPIs to site and divisional leadership - Lead month-end close activities and provide clear variance analysis vs. budget and forecast - Prepare and present site budgets and forecasts, ensuring robustness and operational ownership - Review volume, labour and stock forecasting, highlighting risks and opportunities Manage product costing activities, including COGS analysis and margin impact assessments - Provide detailed product costing analysis and support evaluation of operational initiatives - Support capital investment decisions through cost-benefit analysis and financial modelling - Drive cost reduction initiatives through proactive challenge and collaboration with operations - Provide ad-hoc analysis, modelling and project support to support strategic decision making - Ensure compliance with internal controls, policies and audit requirements - Lead and develop on-site finance support (Management Accountant) - Act as an integral member of the Site Leadership Team contributing to overall site performance We are looking for the following: - Fully qualified accountant - CIMA, ACCA or ACA - Likely background within Manufacturing / Engineering / Supply Chain or similar environment - Strong understanding of standard costing, site finance and operational performance drivers - Proven experience across Financial Control, Reporting, Planning and Analysis - Demonstrable business partnering experience with senior financial and non-financial stakeholders - Strong analytical capability with the ability to translate data into actionable insight - Experience supporting investment appraisals and operational decision making - Advanced Excel skills are essential and previous SAP (or similar ERP) would be highly desirable - Self-motivated, proactive and comfortable operating in a fast-paced manufacturing environment Please apply using the link or email you CV to (url removed) AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
May 02, 2026
Full time
Senior Finance Manager - Manufacturing Ashford, Kent Competitive + Car Allowance + Bonus + Healthcare + Generous Pension + Life Assurance + Share save Scheme + Holiday Purchase Vitae Financial Recruitment have been mandated to support this leading FTSE listed business in the search for a Senior Finance Manager (Site Finance Manager) to join their flagship, highly automated 'Smart' manufacturing facility in Ashford. This is a high-profile, site-facing role within a business undergoing significant capital investment, offering the opportunity to play a pivotal role in shaping operational and financial performance at a site employing over 400 staff. Working in close partnership with the Senior Leadership Team, you will act as a true business partner to the site, providing clear financial insight to support operational and strategic decision making. This role requires a proactive, driven and autonomous individual who can seamlessly integrate into the leadership team, influence non-finance stakeholders and drive performance improvements across the facility. The role forms part of the Supply Chain Finance structure and will oversee day-to-day financial control, reporting and forecasting cycles, while providing in-depth analysis to improve site performance. You will play a key role in ensuring robust financial governance, supporting operational initiatives and delivering meaningful insight to drive cost control, productivity and margin improvement. This varied position spans Financial Control, Performance Reporting, Financial Planning, Costing, Investment Appraisals and Decision Support. Key Responsibilities: - Business partner the Site Leadership Team, including the Factory General Manager and senior operational stakeholders - Oversee site financial control including overheads, labour, volumes, stock and standard cost variances - Deliver weekly and monthly performance reporting, forecasts and KPIs to site and divisional leadership - Lead month-end close activities and provide clear variance analysis vs. budget and forecast - Prepare and present site budgets and forecasts, ensuring robustness and operational ownership - Review volume, labour and stock forecasting, highlighting risks and opportunities Manage product costing activities, including COGS analysis and margin impact assessments - Provide detailed product costing analysis and support evaluation of operational initiatives - Support capital investment decisions through cost-benefit analysis and financial modelling - Drive cost reduction initiatives through proactive challenge and collaboration with operations - Provide ad-hoc analysis, modelling and project support to support strategic decision making - Ensure compliance with internal controls, policies and audit requirements - Lead and develop on-site finance support (Management Accountant) - Act as an integral member of the Site Leadership Team contributing to overall site performance We are looking for the following: - Fully qualified accountant - CIMA, ACCA or ACA - Likely background within Manufacturing / Engineering / Supply Chain or similar environment - Strong understanding of standard costing, site finance and operational performance drivers - Proven experience across Financial Control, Reporting, Planning and Analysis - Demonstrable business partnering experience with senior financial and non-financial stakeholders - Strong analytical capability with the ability to translate data into actionable insight - Experience supporting investment appraisals and operational decision making - Advanced Excel skills are essential and previous SAP (or similar ERP) would be highly desirable - Self-motivated, proactive and comfortable operating in a fast-paced manufacturing environment Please apply using the link or email you CV to (url removed) AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Platform & Product Operations Manager for a 6 Month contract based in London or Edinburgh (Hybrid - Once per month in the office). Purpose of the role: As Platform & Product Operations Manager you will run and mature a Customer Intelligence Platform supporting outbound customer engagement across the bank. The platform helps teams understand whether customer engagement approaches and outbound messaging are effective. What you'll do: Establish and maintain the operational rhythm for a live platform, improving Business as Usual performance and reliability. Set up and maintain dashboards, reporting, alerting mechanisms, and SLAs for incident response. Provide clear insight into the performance and impact of outbound customer messaging and engagement activity. Create effective interfaces between business and technology teams, ensuring shared understanding of priorities, issues, and outcomes. Establish clear service ownership, governance forums, and operating cadences to support a scalable platform. Work closely with engineers and the wider team to shape how the platform and its operating model evolve over time. The skills you'll need: Experience running or maturing platforms or services in live, scaled environments. Able to translate business needs into clear operational requirements and priorities. Comfortable defining dashboards, metrics, SLAs, and operating rhythms. Proven ability to work closely with engineers and stakeholders without direct line management responsibility. Background or exposure to data driven or AI enabled platforms is beneficial. Experience working in Banking or Financial industry. Next steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
May 02, 2026
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for a Platform & Product Operations Manager for a 6 Month contract based in London or Edinburgh (Hybrid - Once per month in the office). Purpose of the role: As Platform & Product Operations Manager you will run and mature a Customer Intelligence Platform supporting outbound customer engagement across the bank. The platform helps teams understand whether customer engagement approaches and outbound messaging are effective. What you'll do: Establish and maintain the operational rhythm for a live platform, improving Business as Usual performance and reliability. Set up and maintain dashboards, reporting, alerting mechanisms, and SLAs for incident response. Provide clear insight into the performance and impact of outbound customer messaging and engagement activity. Create effective interfaces between business and technology teams, ensuring shared understanding of priorities, issues, and outcomes. Establish clear service ownership, governance forums, and operating cadences to support a scalable platform. Work closely with engineers and the wider team to shape how the platform and its operating model evolve over time. The skills you'll need: Experience running or maturing platforms or services in live, scaled environments. Able to translate business needs into clear operational requirements and priorities. Comfortable defining dashboards, metrics, SLAs, and operating rhythms. Proven ability to work closely with engineers and stakeholders without direct line management responsibility. Background or exposure to data driven or AI enabled platforms is beneficial. Experience working in Banking or Financial industry. Next steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business
The role is offered on a part time basis, 2/3 days per week. THE COMPANY Our client is a boutique media company working within the international TV sector. THE ROLE As Finance Director, you will take financial and accounting control of the company's accounts. Key responsibilities: Lead the company's financial strategy and provide clear, data driven insight to senior leadership. Oversee budgeting, forecasting, reporting and ensure strong financial governance. Partner with internal teams to evaluate costs, pricing and revenue opportunities. Manage cash flow, working capital and financial risk across the organisation. Present financial performance and recommendations to the Board and external stakeholders. Lead and develop a Finance Manager while promoting financial understanding across the business. The role is offered on a part time basis, three days per week. THE PERSON With significant experience in a senior finance role within the media industry, you will have the strategic capability to lead financial planning, reporting and governance in a fast moving, commercially driven environment. You'll bring strong analytical skills, the ability to translate complex financial data into clear insight, and the confidence to influence senior leaders and support decision making across the company. You will also have a deep understanding of content revenue models and contract structures, alongside proven experience managing cash flow, working capital and financial risk. As an effective leader, you'll be skilled at building financial literacy across the organisation and representing the business with credibility to the Board, investors and external partners. NEXT STEP If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to . Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see: .
May 02, 2026
Full time
The role is offered on a part time basis, 2/3 days per week. THE COMPANY Our client is a boutique media company working within the international TV sector. THE ROLE As Finance Director, you will take financial and accounting control of the company's accounts. Key responsibilities: Lead the company's financial strategy and provide clear, data driven insight to senior leadership. Oversee budgeting, forecasting, reporting and ensure strong financial governance. Partner with internal teams to evaluate costs, pricing and revenue opportunities. Manage cash flow, working capital and financial risk across the organisation. Present financial performance and recommendations to the Board and external stakeholders. Lead and develop a Finance Manager while promoting financial understanding across the business. The role is offered on a part time basis, three days per week. THE PERSON With significant experience in a senior finance role within the media industry, you will have the strategic capability to lead financial planning, reporting and governance in a fast moving, commercially driven environment. You'll bring strong analytical skills, the ability to translate complex financial data into clear insight, and the confidence to influence senior leaders and support decision making across the company. You will also have a deep understanding of content revenue models and contract structures, alongside proven experience managing cash flow, working capital and financial risk. As an effective leader, you'll be skilled at building financial literacy across the organisation and representing the business with credibility to the Board, investors and external partners. NEXT STEP If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply online attaching your CV in WORD format. WHAT TO EXPECT Searchlight only advertises active roles Your details will be sent directly to the Consultant who is handling this role We aim to respond to candidates within 14 days. If this role isn't quite right, but you would like us to have your CV on file, please send it to . Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. To learn more about Searchlight, see: .
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Sitting at the heart of Finance, the Business Analysis team (part of Business Planning and Analysis) is an important one within TJX Europe. The team is responsible for producing the financial analysis and associated business cases for key strategic decisions, as well as providing insightful and high-exposure ad-hoc analysis. Job Summary How can we leverage data to drive smarter financial decisions? What insights can unlock efficiency and profitability in our stores and digital channels? How do we ensure our reporting and analytics deliver real business value? This role offers a unique opportunity to combine technical expertise with commercial insight. You will support the Data Finance Manager with impactful projects through robust analysis, utilizing multiple data sources and tools, to answer key business questions facing TJX Europe. You'll partner across the organization, supporting projects from functions such as Ecommerce, Merchandising and Marketing, with the opportunity to present insight and recommendations to the finance leadership team and project business partners. Key Responsibilities Work with the Data Finance Manager to support decisions impacting the growth of the TJX Europe business and assess their financial impact Utilize statistical tools and data skills to answer specific business questions and impact decisions through advanced reporting and dashboards using Power BI and SQL Partner with functions across the organization on key projects or strategic questions, providing financial and analytical support towards their goals and priorities Ensure data governance and accuracy, consistency, and compliance across our data tools Communicate insights and recommendations through to Finance Leadership and wider business partners Key Skills, Knowledge & Experience Strong technical skills in SQL and Power BI (essential); familiarity with Snowflake (desirable) Highly analytical with the ability to turn data into actionable insight Strategic thinker with a proactive, problem-solving mindset Comfortable working with complexity and ambiguity Experience in financial analysis and business modelling preferred Experience within a consumer-facing business (Retail/FMCG) advantageous As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
May 02, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Sitting at the heart of Finance, the Business Analysis team (part of Business Planning and Analysis) is an important one within TJX Europe. The team is responsible for producing the financial analysis and associated business cases for key strategic decisions, as well as providing insightful and high-exposure ad-hoc analysis. Job Summary How can we leverage data to drive smarter financial decisions? What insights can unlock efficiency and profitability in our stores and digital channels? How do we ensure our reporting and analytics deliver real business value? This role offers a unique opportunity to combine technical expertise with commercial insight. You will support the Data Finance Manager with impactful projects through robust analysis, utilizing multiple data sources and tools, to answer key business questions facing TJX Europe. You'll partner across the organization, supporting projects from functions such as Ecommerce, Merchandising and Marketing, with the opportunity to present insight and recommendations to the finance leadership team and project business partners. Key Responsibilities Work with the Data Finance Manager to support decisions impacting the growth of the TJX Europe business and assess their financial impact Utilize statistical tools and data skills to answer specific business questions and impact decisions through advanced reporting and dashboards using Power BI and SQL Partner with functions across the organization on key projects or strategic questions, providing financial and analytical support towards their goals and priorities Ensure data governance and accuracy, consistency, and compliance across our data tools Communicate insights and recommendations through to Finance Leadership and wider business partners Key Skills, Knowledge & Experience Strong technical skills in SQL and Power BI (essential); familiarity with Snowflake (desirable) Highly analytical with the ability to turn data into actionable insight Strategic thinker with a proactive, problem-solving mindset Comfortable working with complexity and ambiguity Experience in financial analysis and business modelling preferred Experience within a consumer-facing business (Retail/FMCG) advantageous As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
We're working with a fast-growing, product-led SaaS business that's scaling rapidly across global markets. With a strong customer base and an ambitious growth trajectory, the company is investing heavily in its go-to-market function and data capabilities. This is a great opportunity to join a business where you'll have real ownership, visibility, and impact on commercial performance. The Role: We're looking for a commercially minded and detail-oriented Revenue Operations Manager to play a key role in driving data accuracy, insight, and performance across the revenue function. This position sits at the centre of go-to-market operations, working closely with senior leadership and cross-functional teams to support strategic decision-making. You'll also take ownership of the CRM platform, ensuring it enables efficient, scalable processes across the full revenue lifecycle. Key Responsibilities: Own the accuracy and integrity of revenue data Build and maintain real-time dashboards and reporting Deliver regular insights and recommendations to senior stakeholders Analyse pipeline performance, conversion rates, churn, and growth trends Identify risks and opportunities across the revenue funnel Support forecasting and scenario modelling Collaborate with Finance to align CRM and financial reporting Conduct ad hoc analysis to support business decisions Act as system owner for the CRM platform Maintain data hygiene, governance, and user permissions Optimise pipelines, lifecycle stages, and automation workflows Ensure consistent use of data and reporting standards Drive continuous CRM improvements and enhancements Provide training and support to internal teams Partner with Sales to improve pipeline visibility and forecasting Support Marketing with attribution and campaign performance insights Work with Customer teams on renewals, expansion, and retention metrics Collaborate with Finance to improve processes and scalability Contribute to strategic planning with data-driven insights What We're Looking For 2-4+ years in Revenue Operations, Sales Ops, or Business Analytics within a SaaS environment Strong experience managing and optimising a CRM system (HubSpot) Proven ability to work cross-functionally with Sales, Marketing, Finance, and Customer teams Solid understanding of SaaS metrics (ARR, NRR, churn, etc.) Strong analytical mindset with the ability to translate data into actionable insights Advanced Excel / Google Sheets skills Experience building dashboards and reports (CRM or BI tools) Process-driven with strong documentation skills For more information, apply now!
May 02, 2026
Full time
We're working with a fast-growing, product-led SaaS business that's scaling rapidly across global markets. With a strong customer base and an ambitious growth trajectory, the company is investing heavily in its go-to-market function and data capabilities. This is a great opportunity to join a business where you'll have real ownership, visibility, and impact on commercial performance. The Role: We're looking for a commercially minded and detail-oriented Revenue Operations Manager to play a key role in driving data accuracy, insight, and performance across the revenue function. This position sits at the centre of go-to-market operations, working closely with senior leadership and cross-functional teams to support strategic decision-making. You'll also take ownership of the CRM platform, ensuring it enables efficient, scalable processes across the full revenue lifecycle. Key Responsibilities: Own the accuracy and integrity of revenue data Build and maintain real-time dashboards and reporting Deliver regular insights and recommendations to senior stakeholders Analyse pipeline performance, conversion rates, churn, and growth trends Identify risks and opportunities across the revenue funnel Support forecasting and scenario modelling Collaborate with Finance to align CRM and financial reporting Conduct ad hoc analysis to support business decisions Act as system owner for the CRM platform Maintain data hygiene, governance, and user permissions Optimise pipelines, lifecycle stages, and automation workflows Ensure consistent use of data and reporting standards Drive continuous CRM improvements and enhancements Provide training and support to internal teams Partner with Sales to improve pipeline visibility and forecasting Support Marketing with attribution and campaign performance insights Work with Customer teams on renewals, expansion, and retention metrics Collaborate with Finance to improve processes and scalability Contribute to strategic planning with data-driven insights What We're Looking For 2-4+ years in Revenue Operations, Sales Ops, or Business Analytics within a SaaS environment Strong experience managing and optimising a CRM system (HubSpot) Proven ability to work cross-functionally with Sales, Marketing, Finance, and Customer teams Solid understanding of SaaS metrics (ARR, NRR, churn, etc.) Strong analytical mindset with the ability to translate data into actionable insights Advanced Excel / Google Sheets skills Experience building dashboards and reports (CRM or BI tools) Process-driven with strong documentation skills For more information, apply now!
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
May 02, 2026
Full time
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
At Great Yellow we're looking for a Project Manager to join our team. Great Yellow makes landscape regeneration investable and scalable. We envision a future where regenerative land-use is the norm, delivering measurable environmental recovery, resilient food systems, and long-term economic value. Great Yellow exists create a clear, practical pathway to making this future a reality. Today, the way we use and manage land is pushing natural and economic systems to a breaking point. Fragile food supply chains, degraded ecosystems, rising climate risk and failing infrastructure are driving real and growing costs for communities and the economy. By rethinking how we work with land and value nature, we can create landscapes that provide clean water, abundant nature, stable production, and long term security. Great Yellow works to drive this transformation, moving beyond extractive models to unlock economic and ecological regeneration. We work with: Land Managers of ambitious nature recovery projects to plan and deliver ambitious, landscape-scale transformation Project Investors seeking opportunities to generate robust, risk-adjusted returns alongside verified environmental impact Buyers of ecosystem services seeking high-integrity, high-impact natural capital solutions to strengthen resilience and reduce nature-related risks And many other partners and specialists in the restoration journey Role Overview As Senior Project Manager with Water Expertise you will play a critical role in delivering Great Yellow's landscape-scale natural capital programmes with a particular focus on water outcomes (e.g., catchment resilience, water quality, water resources and hydrology, aquatic ecology and biodiversity nature-based solutions and related co-benefits). You will be responsible for day-to-day programme execution across one or more projects in our portfolio, ensuring milestones, governance, and outputs are delivered on time and to a high standard. Supported by the Head of Advisory, you will coordinate internal teams and external partners to maintain delivery momentum, manage risks and dependencies, and ensure our work translates into credible, measurable outcomes for clients and partners. Key Responsibilities 1. Programme Delivery & Execution (Water-focused) Lead day-to-day management of assigned programmes, owning delivery plans, milestones, and reporting. Translate water-focused project objectives into clear workplans, scopes, and success metrics (outputs, outcomes, KPIs). Coordinate internal teams (advisory, analysts, experts) and external contributors (consultants, land managers, delivery partners), ensuring smooth logistics and delivery cadence. Manage programme-level risk, dependencies, and decision points; elevate early with proposed mitigations. Maintain delivery discipline across key artefacts: plans, RAID logs, decision logs, action trackers, and client-ready updates. 2. Water & Catchment Domain Leadership (Applied, not academic) Bring a practical understanding of water systems and catchment management, ensuring programme plans reflect real-world constraints (permissions, land access, seasonality, monitoring requirements, delivery sequencing). Support project teams to structure credible approaches for water outcomes and associated evidence/MRV (what data is needed, when, by whom, and for what purpose). Help teams navigate the "translation gap" between technical water evidence, delivery actions, and investable / fundable propositions. Sense-check water-related assumptions in project narratives, plans, and outputs for realism and defensibility (flagging where specialist sign-off is required). 3. Stakeholder Management & Governance Build and maintain strong working relationships with clients, partners, and delivery stakeholders, providing clear updates and ensuring shared accountability. Plan and run effective project governance rhythms: steering meetings, working groups, and delivery check-ins (agenda, pre-reads, actions, decisions). Anticipate stakeholder friction points (scope creep, competing priorities, unclear accountability) and resolve them through structured communication and clear delivery controls. 4. Scalable Programme Processes Support the Advisory leadership in developing and refining scalable programme management frameworks that improve consistency across the portfolio. Implement best practices in project controls (planning, reporting, change control, risk management) aligned with Great Yellow's strategy and ways of working. Improve how delivery teams capture lessons learned and convert them into reusable templates and playbooks. 5. Cross-functional Collaboration Work closely with the Expertise and Product teams to implement tools and workflows that improve programme efficiency and evidence quality. Collaborate with Growth / commercial colleagues to ensure new programmes are onboarded with clear scopes, governance, and delivery readiness. Support knowledge-sharing across the team so water-related learning compounds across projects. About you 3-5 years' experience in project management / programme delivery, ideally within water, environment, infrastructure, catchment management, nature-based solutions, or closely related sectors. Demonstrated experience coordinating multi-stakeholder projects and delivering to timeline and scope (with strong project controls). Working knowledge of water and catchment systems and the delivery realities of water-related environmental interventions (or closely adjacent experience you can translate quickly). Strong stakeholder management skills: confident working with senior client contacts and technical partners; able to create clarity and momentum. Highly organised with strong written communication (clear plans, crisp updates, high-quality meeting outputs). Analytical mindset: comfortable tracking KPIs, interrogating data quality, and using evidence to drive decisions (without needing to be a modeller). Proficiency in project management tools and comfort operating in fast-moving, ambiguous environments. Motivation to work on nature restoration and natural capital solutions with measurable outcomes. Advantageous (not required) Familiarity with water sector policy/regulatory context, catchment partnerships, or water company investment planning cycles. Strong understanding of agriculture and land management operations and overlap with achieving water objectives Experience working with GIS outputs, environmental datasets, or monitoring frameworks (interpreting and translating into delivery plans). Why Join Great Yellow? Be part of an innovative start-up building the commercial and delivery infrastructure for landscape regeneration Work on programmes that connect water resilience, biodiversity, and finance at landscape scale Join a collaborative team that values clarity, autonomy, and high-quality delivery Hybrid working: we value flexibility, and also getting together in the office to share ideas (and coffee) Apply for the job Do you want to join our team? Then we'd love to hear about you!
May 02, 2026
Full time
At Great Yellow we're looking for a Project Manager to join our team. Great Yellow makes landscape regeneration investable and scalable. We envision a future where regenerative land-use is the norm, delivering measurable environmental recovery, resilient food systems, and long-term economic value. Great Yellow exists create a clear, practical pathway to making this future a reality. Today, the way we use and manage land is pushing natural and economic systems to a breaking point. Fragile food supply chains, degraded ecosystems, rising climate risk and failing infrastructure are driving real and growing costs for communities and the economy. By rethinking how we work with land and value nature, we can create landscapes that provide clean water, abundant nature, stable production, and long term security. Great Yellow works to drive this transformation, moving beyond extractive models to unlock economic and ecological regeneration. We work with: Land Managers of ambitious nature recovery projects to plan and deliver ambitious, landscape-scale transformation Project Investors seeking opportunities to generate robust, risk-adjusted returns alongside verified environmental impact Buyers of ecosystem services seeking high-integrity, high-impact natural capital solutions to strengthen resilience and reduce nature-related risks And many other partners and specialists in the restoration journey Role Overview As Senior Project Manager with Water Expertise you will play a critical role in delivering Great Yellow's landscape-scale natural capital programmes with a particular focus on water outcomes (e.g., catchment resilience, water quality, water resources and hydrology, aquatic ecology and biodiversity nature-based solutions and related co-benefits). You will be responsible for day-to-day programme execution across one or more projects in our portfolio, ensuring milestones, governance, and outputs are delivered on time and to a high standard. Supported by the Head of Advisory, you will coordinate internal teams and external partners to maintain delivery momentum, manage risks and dependencies, and ensure our work translates into credible, measurable outcomes for clients and partners. Key Responsibilities 1. Programme Delivery & Execution (Water-focused) Lead day-to-day management of assigned programmes, owning delivery plans, milestones, and reporting. Translate water-focused project objectives into clear workplans, scopes, and success metrics (outputs, outcomes, KPIs). Coordinate internal teams (advisory, analysts, experts) and external contributors (consultants, land managers, delivery partners), ensuring smooth logistics and delivery cadence. Manage programme-level risk, dependencies, and decision points; elevate early with proposed mitigations. Maintain delivery discipline across key artefacts: plans, RAID logs, decision logs, action trackers, and client-ready updates. 2. Water & Catchment Domain Leadership (Applied, not academic) Bring a practical understanding of water systems and catchment management, ensuring programme plans reflect real-world constraints (permissions, land access, seasonality, monitoring requirements, delivery sequencing). Support project teams to structure credible approaches for water outcomes and associated evidence/MRV (what data is needed, when, by whom, and for what purpose). Help teams navigate the "translation gap" between technical water evidence, delivery actions, and investable / fundable propositions. Sense-check water-related assumptions in project narratives, plans, and outputs for realism and defensibility (flagging where specialist sign-off is required). 3. Stakeholder Management & Governance Build and maintain strong working relationships with clients, partners, and delivery stakeholders, providing clear updates and ensuring shared accountability. Plan and run effective project governance rhythms: steering meetings, working groups, and delivery check-ins (agenda, pre-reads, actions, decisions). Anticipate stakeholder friction points (scope creep, competing priorities, unclear accountability) and resolve them through structured communication and clear delivery controls. 4. Scalable Programme Processes Support the Advisory leadership in developing and refining scalable programme management frameworks that improve consistency across the portfolio. Implement best practices in project controls (planning, reporting, change control, risk management) aligned with Great Yellow's strategy and ways of working. Improve how delivery teams capture lessons learned and convert them into reusable templates and playbooks. 5. Cross-functional Collaboration Work closely with the Expertise and Product teams to implement tools and workflows that improve programme efficiency and evidence quality. Collaborate with Growth / commercial colleagues to ensure new programmes are onboarded with clear scopes, governance, and delivery readiness. Support knowledge-sharing across the team so water-related learning compounds across projects. About you 3-5 years' experience in project management / programme delivery, ideally within water, environment, infrastructure, catchment management, nature-based solutions, or closely related sectors. Demonstrated experience coordinating multi-stakeholder projects and delivering to timeline and scope (with strong project controls). Working knowledge of water and catchment systems and the delivery realities of water-related environmental interventions (or closely adjacent experience you can translate quickly). Strong stakeholder management skills: confident working with senior client contacts and technical partners; able to create clarity and momentum. Highly organised with strong written communication (clear plans, crisp updates, high-quality meeting outputs). Analytical mindset: comfortable tracking KPIs, interrogating data quality, and using evidence to drive decisions (without needing to be a modeller). Proficiency in project management tools and comfort operating in fast-moving, ambiguous environments. Motivation to work on nature restoration and natural capital solutions with measurable outcomes. Advantageous (not required) Familiarity with water sector policy/regulatory context, catchment partnerships, or water company investment planning cycles. Strong understanding of agriculture and land management operations and overlap with achieving water objectives Experience working with GIS outputs, environmental datasets, or monitoring frameworks (interpreting and translating into delivery plans). Why Join Great Yellow? Be part of an innovative start-up building the commercial and delivery infrastructure for landscape regeneration Work on programmes that connect water resilience, biodiversity, and finance at landscape scale Join a collaborative team that values clarity, autonomy, and high-quality delivery Hybrid working: we value flexibility, and also getting together in the office to share ideas (and coffee) Apply for the job Do you want to join our team? Then we'd love to hear about you!
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Mechanical Engineer Location: Rochester; Kent: Onsite Salary: Up to £65,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: The main duty of this role is to provide expert Mechanical Engineering support for the design and development of new innovative designs through to fault finding, diagnostics and salvage of existing products. As a Principal Mechanical Engineer, you will have the ability to lead innovation and provide technical direction to other Engineers/Technicians to develop ideas into a detailed scheme supported by calculations and reports to demonstrate compliance with requirements, which will include support to risk reduction and qualification testing as required. The expectation of a Principal Mechanical Engineer is to provide a high quality service to customers, on time and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Using product knowledge and advanced engineering understanding, generate design concepts and solutions from first principals to meet project and customer requirements Prepare and present concise Mechanical Development Plans, Design Scheme Data Packs and other engineering detail for internal review and in a customer forum Taking a Design Authority role in checking and approving datasets (drawings/MBD) to ensure they correct to required standards, that they reflect design intent correctly, and that they adequately define parts for manufacture and inspection Work collaboratively across all engineering disciplines, liaising with technical specialists as required, and supporting Team Leads , Projects and Mechanical Functional Managers in preparing estimates for future design activities Complete Design Authority level checks on the work of other mechanical engineers, which will include designs, design data, hand calculations and technical reports Understand and provide governance on the adherence of Engineers and Technicians to departmental and company policies and procedures It may be required to travel and represent the company, providing presentations, carrying out product installation surveys etc ., away from the Rochester home base Essential Skills: Degree qualified in Mechanical Engineering, or related discipline, or an equivalent combination of other qualifications and experience. Meet the requirements of UK-SPEC at the Chartered Engineer Level Comprehensive experience of the full product design lifecycle, from concept through to production, within an engineering environment Experience in preparing technical datasets (drawings/MBD) and design review datasets Competence in the use of CAD tools to prepare design models, along with proficiency in the CREO CAD system and experience of Teamcenter, DOORS and JIRA, would be advantageous Experience in leading a mechanical, or cross-discipline, design team The Service & Industrialisation (S&I) Team: The team provides engineering support to the wider Service organisation, working closely with Hardware and Systems Engineering teams. The Mechanical Team comprises seven engineers ranging from Apprentice to Principal level. We support a wide portfolio of products across lifecycles exceeding 25 years, ensuring equipment remains safe, reliable, and operational throughout its service life. Our role focuses on keeping aircraft flying by resolving obsolescence issues, carrying out redesign and modification work, and developing repair solutions. This long-term support is critical to maintaining customer capability, meeting airworthiness requirements, and ensuring continued operational availability. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
May 02, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Deerfoot Recruitment Solutions Limited
City, London
Lead Technology Business Management (TBM) Strategy & Operating Model (VP) Salary: Up to 100,000 + Benefits + Bonus Location: London - Hybrid (3 days per week in office) Deerfoot Recruitment has been a trusted talent partner to this prestigious global banking institution for over 15 years. We have been specifically commissioned to identify a high-calibre TBM Lead (VP) to spearhead a critical transformation within their technology function. This is a rare opportunity to move beyond technical tool administration and step into a strategic leadership position. Our client is looking for a TBM practitioner who can design, build, and roll out a comprehensive TBM Operating Model from the ground up to support a major, multi-year business transformation. The Impact You'll Make Operating Model Architect: Take immediate ownership of designing the TBM Operating Model. This involves defining the strategy, securing support from the CIO and CFO, and overseeing the staged rollout. Strategic Leadership: Act as the primary TBM thought leader for the bank, providing a clear vision for how cost transparency and service mapping empower data-driven investment decisions. Executive Influence: Serve as the "bridge" between Technology and Finance, articulating complex financial and technical trade-offs to senior leadership and business line heads. Team & Resource Governance: Mentor a local junior analyst and provide strategic direction to an outsourced team responsible for day-to-day tool operations. Business-Facing Analysis: Shift the focus from simple infrastructure unit costs to sophisticated, business-application-facing service models (Run, Grow, and Transform). What You'll Bring Proven Model Design: A track record of successfully designing and implementing TBM operating models within large-scale, complex enterprises. Banking Pedigree: Significant experience within a regulated banking environment (ideally in a permanent capacity) is highly desirable. TBM Thought Leadership: Deep expertise in TBM Council standards and the FinOps Foundation framework; you are an active participant in these professional communities. Strategic Breadth: The ability to balance technical infrastructure knowledge with financial FP&A fluency without being overly focused on one side of the spectrum. Tool Agnostic Mindset: While proficiency in TBM tools (e.g. Apptio, Magic Orange) is assumed, you view these platforms as enablers rather than the core of your expertise. The Mandate Our client is at a pivotal moment in their transformation journey. They require a visionary leader-someone looking to own a roadmap and build a world-class strategy. If you are a TBM specialist who excels at executive communication and operating model design, this is the most strategic mandate currently available in the London market. To Apply: As a long-standing partner to this bank, Deerfoot Recruitment has a deep understanding of the team culture and the specific expectations of the hiring manager. Please submit your CV for a confidential discussion. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2026
Full time
Lead Technology Business Management (TBM) Strategy & Operating Model (VP) Salary: Up to 100,000 + Benefits + Bonus Location: London - Hybrid (3 days per week in office) Deerfoot Recruitment has been a trusted talent partner to this prestigious global banking institution for over 15 years. We have been specifically commissioned to identify a high-calibre TBM Lead (VP) to spearhead a critical transformation within their technology function. This is a rare opportunity to move beyond technical tool administration and step into a strategic leadership position. Our client is looking for a TBM practitioner who can design, build, and roll out a comprehensive TBM Operating Model from the ground up to support a major, multi-year business transformation. The Impact You'll Make Operating Model Architect: Take immediate ownership of designing the TBM Operating Model. This involves defining the strategy, securing support from the CIO and CFO, and overseeing the staged rollout. Strategic Leadership: Act as the primary TBM thought leader for the bank, providing a clear vision for how cost transparency and service mapping empower data-driven investment decisions. Executive Influence: Serve as the "bridge" between Technology and Finance, articulating complex financial and technical trade-offs to senior leadership and business line heads. Team & Resource Governance: Mentor a local junior analyst and provide strategic direction to an outsourced team responsible for day-to-day tool operations. Business-Facing Analysis: Shift the focus from simple infrastructure unit costs to sophisticated, business-application-facing service models (Run, Grow, and Transform). What You'll Bring Proven Model Design: A track record of successfully designing and implementing TBM operating models within large-scale, complex enterprises. Banking Pedigree: Significant experience within a regulated banking environment (ideally in a permanent capacity) is highly desirable. TBM Thought Leadership: Deep expertise in TBM Council standards and the FinOps Foundation framework; you are an active participant in these professional communities. Strategic Breadth: The ability to balance technical infrastructure knowledge with financial FP&A fluency without being overly focused on one side of the spectrum. Tool Agnostic Mindset: While proficiency in TBM tools (e.g. Apptio, Magic Orange) is assumed, you view these platforms as enablers rather than the core of your expertise. The Mandate Our client is at a pivotal moment in their transformation journey. They require a visionary leader-someone looking to own a roadmap and build a world-class strategy. If you are a TBM specialist who excels at executive communication and operating model design, this is the most strategic mandate currently available in the London market. To Apply: As a long-standing partner to this bank, Deerfoot Recruitment has a deep understanding of the team culture and the specific expectations of the hiring manager. Please submit your CV for a confidential discussion. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
May 02, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Performance Analyst Salary: The starting salary is £40,519, which includes allowances totalling £3,009 allowance. The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141 Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Sidcup, but there may be a requirement to travel to other MPS locations. Overview of the role When you join us as a Performance Analyst you'll support operational decision-making across Referencing and Vetting. Operating with a high degree of independence, you'll take ownership of analytical tasks from initial problem definition through to delivery, confidently presenting findings in formal settings, and responding constructively to challenge from our stakeholders. Key responsibilities In detail, you'll undertake the following vital tasks: Analyse performance, demand, productivity and quality data to identify trends, risks and areas for improvement across operational teams. Translate analysis into clear, evidence-based insights, including written briefings, dashboards and presentations tailored to non-technical audiences. Support operational managers, senior leaders and governance forums with analytical insights that inform planning, prioritisation and decision-making. Take ownership of analytical tasks, including understanding the business question, selecting appropriate approaches and delivering high quality outputs. Exercise analytical judgement by explaining assumptions, challenging data quality, completeness or definitions, and articulating uncertainty, limitations and risk Respond professionally to challenge, adapting analysis or explanations where appropriate, and maintaining confidence in evidence-based conclusions. Manage competing priorities effectively, ensuring analytical work is well-planned, prepared and delivered to deadline. Handle sensitive data appropriately, maintaining confidentiality and complying with organisational, legal and policing standards. Contribute to the continuous improvement of analytical products, processes and capabilities. Knowledge, skills and experience To be a success in this role you should possess a degree in data analytics, statistics, mathematics, computer science or a similar subject. Alternatively, you'll have acquired professional experience in a data analytical, performance, intelligence, research or insight-focused role. We'll also expect you to possess: Experience of analysing data to identify trends, risks or performance issues, and the ability to translate analysis into meaningful insights or recommendations. The ability to work independently on analytical tasks, including defining problems, selecting appropriate analytical approaches and delivering outputs. Sound analytical judgement, including the ability to explain assumptions, challenge data quality or completeness, and articulate uncertainty or limitations. Experience of using analytical or reporting tools such as Excel, Power BI, SQL, Python or their equivalent to support decision-making. Experience of working with a range of stakeholders to understand requirements and respond constructively to feedback or challenge. Strong organisational skills, including preparation, time management and prioritisation of competing demands. Professional conduct appropriate to representing analytical work in formal meetings and operational settings. Benefits When you join us you'll enjoy the great benefits that you'd expect from one of London's largest employers. These include great opportunities for training, development and progression, generous annual leave, a highly competitive salary and pension, interest free season ticket loans, membership of Met sports and social clubs, flexible working conditions and much more. For more details please visit our pay and benefits page. How to apply To begin your career at the Met, please click the apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 30 April 2026.
May 02, 2026
Full time
Performance Analyst Salary: The starting salary is £40,519, which includes allowances totalling £3,009 allowance. The salary is broken down as £37,510 basic salary, which will increase annually until you reach the top of the scale £40,141 Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Sidcup, but there may be a requirement to travel to other MPS locations. Overview of the role When you join us as a Performance Analyst you'll support operational decision-making across Referencing and Vetting. Operating with a high degree of independence, you'll take ownership of analytical tasks from initial problem definition through to delivery, confidently presenting findings in formal settings, and responding constructively to challenge from our stakeholders. Key responsibilities In detail, you'll undertake the following vital tasks: Analyse performance, demand, productivity and quality data to identify trends, risks and areas for improvement across operational teams. Translate analysis into clear, evidence-based insights, including written briefings, dashboards and presentations tailored to non-technical audiences. Support operational managers, senior leaders and governance forums with analytical insights that inform planning, prioritisation and decision-making. Take ownership of analytical tasks, including understanding the business question, selecting appropriate approaches and delivering high quality outputs. Exercise analytical judgement by explaining assumptions, challenging data quality, completeness or definitions, and articulating uncertainty, limitations and risk Respond professionally to challenge, adapting analysis or explanations where appropriate, and maintaining confidence in evidence-based conclusions. Manage competing priorities effectively, ensuring analytical work is well-planned, prepared and delivered to deadline. Handle sensitive data appropriately, maintaining confidentiality and complying with organisational, legal and policing standards. Contribute to the continuous improvement of analytical products, processes and capabilities. Knowledge, skills and experience To be a success in this role you should possess a degree in data analytics, statistics, mathematics, computer science or a similar subject. Alternatively, you'll have acquired professional experience in a data analytical, performance, intelligence, research or insight-focused role. We'll also expect you to possess: Experience of analysing data to identify trends, risks or performance issues, and the ability to translate analysis into meaningful insights or recommendations. The ability to work independently on analytical tasks, including defining problems, selecting appropriate analytical approaches and delivering outputs. Sound analytical judgement, including the ability to explain assumptions, challenge data quality or completeness, and articulate uncertainty or limitations. Experience of using analytical or reporting tools such as Excel, Power BI, SQL, Python or their equivalent to support decision-making. Experience of working with a range of stakeholders to understand requirements and respond constructively to feedback or challenge. Strong organisational skills, including preparation, time management and prioritisation of competing demands. Professional conduct appropriate to representing analytical work in formal meetings and operational settings. Benefits When you join us you'll enjoy the great benefits that you'd expect from one of London's largest employers. These include great opportunities for training, development and progression, generous annual leave, a highly competitive salary and pension, interest free season ticket loans, membership of Met sports and social clubs, flexible working conditions and much more. For more details please visit our pay and benefits page. How to apply To begin your career at the Met, please click the apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 30 April 2026.
Main Purpose and Scope of the Job Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities. Key Activities Corporate Services Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies. Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries. Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required. Governance Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel). Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports. Finance & Audit (Internal) Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information. Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level. Due Diligence Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted. Other Support staff and ensure the function s activities are delivered to the highest standard whilst optimising available resource utilisation. Support the Senior Director, Corporate Services & Finance. Qualifications / experience required (in order to successfully carry out the job role) A degree in a relevant field such as Business Administration, or Policy and Business Compliance. Experience of working in the charity sector (desirable). Experience of developing and maintaining policies. Experience managing compliance frameworks across multiple jurisdictions. Experience handling insurance claims and renewals. Experience of governance responsibilities & senior team interaction. Experience supporting internal or external audits. Strong written and verbal communication skills, with the ability to communicate complex corporate situations. Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
May 02, 2026
Full time
Main Purpose and Scope of the Job Main point of contact and support for organisational corporate compliance and the efficient and effective management of Corporate Services activities including Members governance admin activities, Insurance compliance and renewals, Indian Liaison Office (ILO) compliance, and supporting portfolio compliance activities. Key Activities Corporate Services Lead the drafting, monitoring, implementation, and regular review of Corporate Services and IT policies. Act as the primary point of contact for all insurance matters, including compliance, administration, renewals, claims, travel insurance, and ad hoc queries. Ensure full compliance with ILO statutory requirements and other countries (e.g. Kenya) compliance as required. Governance Ensure governance activities (Members and FRC), are undertaken efficiently and effectively and prepare minutes of meetings. (May involve some international travel). Collate completed Conflicts of Interest & Confidentiality forms and summarise data for the Register, circulating it for meeting reports. Finance & Audit (Internal) Be the primary contact with BDO (Internal Auditors) and prepare, collate and provide all necessary requests for information. Review payments - Cheque signatory, authorised signatory and approval of certain invoices to delegated authority level. Due Diligence Support the Head of Legal Affairs by reviewing due diligence documentation from a corporate services and finance point of view to ensure risks (financial and/or reputational) are duly highlighted. Other Support staff and ensure the function s activities are delivered to the highest standard whilst optimising available resource utilisation. Support the Senior Director, Corporate Services & Finance. Qualifications / experience required (in order to successfully carry out the job role) A degree in a relevant field such as Business Administration, or Policy and Business Compliance. Experience of working in the charity sector (desirable). Experience of developing and maintaining policies. Experience managing compliance frameworks across multiple jurisdictions. Experience handling insurance claims and renewals. Experience of governance responsibilities & senior team interaction. Experience supporting internal or external audits. Strong written and verbal communication skills, with the ability to communicate complex corporate situations. Excel literate to a detailed level plus experience of other MS Office programmes and report writing.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
