Join Our Team: Duty Manager We re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Duty Manager will champion the Trust s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. Key Responsibilities Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other. Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust s Health and Safety Policy and standards. Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints. Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning. Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same. Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience. Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding. About you You re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged. Skills & Qualifications HND or Degree in relevant discipline or proven experience in a similar role Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. Customer service training qualification Welcome Host or equivalent Valid driving licence appropriate to vehicle for specific roles Trust minimum safety learning standards Appropriate qualification in safety management, relevant to team discipline NVQ level 3 Safety Management/NEBOSH General certificate Proven experience in a customer facing relevant to the task required. Previous retail/catering experience - Desirable Proven experience in direct sales, handling cash and the application of appropriate procedures Proven experience in monitoring budgets and providing management reporting. Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks Proven experience leading volunteers Proven experience with the use of computers and software packages Ability to work flexibly, in accordance with business demands. Ability to multi task, and work prioritisation
May 13, 2026
Full time
Join Our Team: Duty Manager We re excited to welcome a new Duty Manager at our Anderton Boat Lift Visitor Centre. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role at Anderton Boat Lift, CW9 6FW. Working across our visitor attraction, the Duty Manager will be responsible for the safe and efficient operation at Anderton Boat Lift, alongside leading and motivating a team to deliver outstanding customer service. The team will support this through engaging activity participation, the sale of goods and services, and the upkeep of a high quality environment for all visitors. The Duty Manager will champion the Trust s values, both personally and through your team, helping to create an exceptional visitor experience. In this role, you will actively contribute to increasing revenue, enhancing customer satisfaction, and ensuring our sites remain welcoming and enjoyable places to visit. Key Responsibilities Manage a team or teams of staff/ volunteers delivering a safe environment and excellent customer service; for example in maintenance, retail, catering or operation of trip boats/ other. Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust s Health and Safety Policy and standards. Customers dealt with to expected standards of courtesy and care; resolve concerns/ complaints. Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning. Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation. Instigate local maintenance tasks where required; liaise with other operational teams, contractors the Trust management structures as necessary for the execution of works Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same. Plan and lead volunteers undertaking tasks ensuring the application of Trust procedures and the provision of a safe working environment for volunteers, and a satisfying volunteer experience. Recruitment and retention of staff and volunteers to assist with the running of the attractions, ensuring staff and volunteer satisfaction is high and their duties are rewarding. About you You re an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high quality visitor experience. You understand operational and safety procedures and can produce risk assessments and method statements when needed. You handle customer enquiries and complaints professionally, and you re comfortable delivering services and projects to agreed targets and budgets. You maintain high standards of cleanliness and safety, identifying and coordinating maintenance needs promptly. You support, coach and develop your team, using performance measures and customer feedback to drive improvement. You also enjoy working with volunteers, ensuring they feel valued, supported and engaged. Skills & Qualifications HND or Degree in relevant discipline or proven experience in a similar role Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. Customer service training qualification Welcome Host or equivalent Valid driving licence appropriate to vehicle for specific roles Trust minimum safety learning standards Appropriate qualification in safety management, relevant to team discipline NVQ level 3 Safety Management/NEBOSH General certificate Proven experience in a customer facing relevant to the task required. Previous retail/catering experience - Desirable Proven experience in direct sales, handling cash and the application of appropriate procedures Proven experience in monitoring budgets and providing management reporting. Proven experience in leading and motivating teams; directing, prioritising and delegating daily tasks Proven experience leading volunteers Proven experience with the use of computers and software packages Ability to work flexibly, in accordance with business demands. Ability to multi task, and work prioritisation
The Communications Manager is a key role in the planning and delivering of high quality, integrated internal and external communications to increase awareness of and drive engagement with The Children s Trust, as part of the Fundraising and Communications Directorate. Working alongside senior colleagues in marketing, media and digital, the role helps ensure our communications are well planned, effective, aligned and consistent, using insight and evaluation to demonstrate impact. Consistency of Brand and Messaging, content and story gathering Build relationships with staff, volunteers and families, telling the stories of The Children s Trust, to be delivered through a number of channels and who can, alongside celebrities, become ambassadors for the charity Drive consistent use of The Children s Trust key messages across all communications channels Work alongside the Senior Marketing Manager to keep style guidelines updated and refreshed on a regular basis Work with the Senior Media and Communications Manager to ensure communications collateral is regularly updated, particularly where children and families feature, ensuring it is in line with the charity s consent process Work with the creative team to ensure brand guidelines are refreshed and updated and that there are toolkits and templates available to wider staff Assist withthe creation and production of key reports e.g. Quality Report, Annual Report External Communications Work with the Senior Media and Communications Manager to assist with The Children s Trust press office function, including being part of an out-of-hours press office rota during key periods Support a programme of proactive public relations and communications campaigns across a range of media channels, driving awareness of the charity to target audiences Support the Head of Marketing and Communications with issues and reputation management Help to quickly develop appropriate strategies for responding to a wide range of issues and incidents, whilst liaising with other stakeholders to create and publish the required collateral Work with internal stakeholders to identify and create stories and content that supports internal and external marketing and communication activity Support the organisation s approach to volunteer and alumni engagement Support the Digital Manager with creating content for and updating The Children s Trust website and The Children's Trust school website Oversee the consent process for work with families ensuring that images and information on the children and young people we support is in line with The Children s Trust policies and procedures. Internal Communications Be part of a core team to plan and implement an internal communications programme across the charity Ensure messages and information is developed and shared appropriately across the organisation Monitor key issues and provide guidance and counsel on staff engagement and communications, external communications content in support of agreed projects and objectives Work with the Senior Media and Communications Manager and Head of Marketing and Communications to draft internal communications across the charity s internal communications channels Work with wider directorate to evaluate success of existing internal communications and develop new ideas Oversee content planning and updating and supporting colleagues to manage their areas on our staff intranet The Loop Marketing and Communications Management Work with fellow managers in the team (currently Senior Media and Communications Manager, Senior Marketing Manager and Digital Manager) to lead the development and implementation of marketing and communications strategies to support the delivery of The Children s Trust s strategic objectives Conduct monitoring and evaluation to demonstrate the impact of the team s work Provide strong project management for communications projects and campaigns, ensuring work is delivered efficiently, collaboratively and to a consistently high standard Develop strong relationships, internally and externally, and role model this to wider members of the department and directorate Fundraising Communications / Income Generation Communications Work with fundraising and retail colleagues within the directorate to plan, execute and evaluate communications campaigns which supports income generation, in line with the fundraising objectives of the charity Support the Digital Manager with creation and distribution of marketing emails and creation of reports Business Development working with the team to support campaigns which support the business development objectives of the charity, to promote support the department with its stakeholder engagement to professionals and parents. Interview date: w/c Monday 1st June 2026 Staff benefits include free staff parking, and more read more below About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
May 13, 2026
Full time
The Communications Manager is a key role in the planning and delivering of high quality, integrated internal and external communications to increase awareness of and drive engagement with The Children s Trust, as part of the Fundraising and Communications Directorate. Working alongside senior colleagues in marketing, media and digital, the role helps ensure our communications are well planned, effective, aligned and consistent, using insight and evaluation to demonstrate impact. Consistency of Brand and Messaging, content and story gathering Build relationships with staff, volunteers and families, telling the stories of The Children s Trust, to be delivered through a number of channels and who can, alongside celebrities, become ambassadors for the charity Drive consistent use of The Children s Trust key messages across all communications channels Work alongside the Senior Marketing Manager to keep style guidelines updated and refreshed on a regular basis Work with the Senior Media and Communications Manager to ensure communications collateral is regularly updated, particularly where children and families feature, ensuring it is in line with the charity s consent process Work with the creative team to ensure brand guidelines are refreshed and updated and that there are toolkits and templates available to wider staff Assist withthe creation and production of key reports e.g. Quality Report, Annual Report External Communications Work with the Senior Media and Communications Manager to assist with The Children s Trust press office function, including being part of an out-of-hours press office rota during key periods Support a programme of proactive public relations and communications campaigns across a range of media channels, driving awareness of the charity to target audiences Support the Head of Marketing and Communications with issues and reputation management Help to quickly develop appropriate strategies for responding to a wide range of issues and incidents, whilst liaising with other stakeholders to create and publish the required collateral Work with internal stakeholders to identify and create stories and content that supports internal and external marketing and communication activity Support the organisation s approach to volunteer and alumni engagement Support the Digital Manager with creating content for and updating The Children s Trust website and The Children's Trust school website Oversee the consent process for work with families ensuring that images and information on the children and young people we support is in line with The Children s Trust policies and procedures. Internal Communications Be part of a core team to plan and implement an internal communications programme across the charity Ensure messages and information is developed and shared appropriately across the organisation Monitor key issues and provide guidance and counsel on staff engagement and communications, external communications content in support of agreed projects and objectives Work with the Senior Media and Communications Manager and Head of Marketing and Communications to draft internal communications across the charity s internal communications channels Work with wider directorate to evaluate success of existing internal communications and develop new ideas Oversee content planning and updating and supporting colleagues to manage their areas on our staff intranet The Loop Marketing and Communications Management Work with fellow managers in the team (currently Senior Media and Communications Manager, Senior Marketing Manager and Digital Manager) to lead the development and implementation of marketing and communications strategies to support the delivery of The Children s Trust s strategic objectives Conduct monitoring and evaluation to demonstrate the impact of the team s work Provide strong project management for communications projects and campaigns, ensuring work is delivered efficiently, collaboratively and to a consistently high standard Develop strong relationships, internally and externally, and role model this to wider members of the department and directorate Fundraising Communications / Income Generation Communications Work with fundraising and retail colleagues within the directorate to plan, execute and evaluate communications campaigns which supports income generation, in line with the fundraising objectives of the charity Support the Digital Manager with creation and distribution of marketing emails and creation of reports Business Development working with the team to support campaigns which support the business development objectives of the charity, to promote support the department with its stakeholder engagement to professionals and parents. Interview date: w/c Monday 1st June 2026 Staff benefits include free staff parking, and more read more below About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
*Production Controller* (Contract) Duration: 6 months (Possibility for extension) Location: Lincolnshire Rate: A highly competitive PAYE Rate is available for suitable candidates Role Profile We are currently seeking an additional member for our dedicated Production Controller based on-site in our customer's dock side facilities in Grimsby, who will be working to support the existing shift team working on the Lynn & Inner Dowsing (LID) Windfarm. As a Production Controller you will be reporting into the Site Manager and will be responsible for the first line onshore response for emergency coordination of incidents at sea or on turbines. This is a challenging and varied role in which every day will be different Note: As a Production Controller you will be required to cover the role on a 24/7/365 basis, including 50%-night shifts, to meet scheduled and often unscheduled site requirements. Key Responsibilities: Working closely with the Incident Management Team in the central function Undertaking remote monitoring of operational assets, logging operational data/events, and communicating and co-ordinate outputs to sites and appropriate stakeholders Ensuring robust shift handover and cooperating with clients' representatives to clarify orders and issues Participating in investigating and resolving operational and/or technical problems Controlling safe operations offshore, ensuring that passengers and vessel crew are authorized and competent for the planned works Controlling vessel movements by establishing exclusion zones where appropriate Making judgements and forecasts about the suitability of weather for safe transfer of personnel and work in the field and justify these to the customers Supporting offsite vessel management teams with vessel audits Liaising with the dock operators and negotiate lock access in accordance with service and project team requirements Interfacing with Service Technology, Operational Support, and other Siemens teams to generate and provide agreed data and reports Creating and issuing Notice to Mariners in line with site consent requirements Skills & Experience: You to be computer literate with excellent analytical skills and a drive for stats Knowledge or experience in all Microsoft Office packages is essential Competent to work under pressure to deadlines and take responsibility for own work Good organisation and communication skills Driven with ability to work on own initiative to achieve targets Shift Pattern Beginning on a Monday, the 12-hour shift rotation is as follows: 2 days & 2 nights 5 days off 2 days & 3 nights 4 days off 3 days & 2 nights 12 days off Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill set. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 13, 2026
Contractor
*Production Controller* (Contract) Duration: 6 months (Possibility for extension) Location: Lincolnshire Rate: A highly competitive PAYE Rate is available for suitable candidates Role Profile We are currently seeking an additional member for our dedicated Production Controller based on-site in our customer's dock side facilities in Grimsby, who will be working to support the existing shift team working on the Lynn & Inner Dowsing (LID) Windfarm. As a Production Controller you will be reporting into the Site Manager and will be responsible for the first line onshore response for emergency coordination of incidents at sea or on turbines. This is a challenging and varied role in which every day will be different Note: As a Production Controller you will be required to cover the role on a 24/7/365 basis, including 50%-night shifts, to meet scheduled and often unscheduled site requirements. Key Responsibilities: Working closely with the Incident Management Team in the central function Undertaking remote monitoring of operational assets, logging operational data/events, and communicating and co-ordinate outputs to sites and appropriate stakeholders Ensuring robust shift handover and cooperating with clients' representatives to clarify orders and issues Participating in investigating and resolving operational and/or technical problems Controlling safe operations offshore, ensuring that passengers and vessel crew are authorized and competent for the planned works Controlling vessel movements by establishing exclusion zones where appropriate Making judgements and forecasts about the suitability of weather for safe transfer of personnel and work in the field and justify these to the customers Supporting offsite vessel management teams with vessel audits Liaising with the dock operators and negotiate lock access in accordance with service and project team requirements Interfacing with Service Technology, Operational Support, and other Siemens teams to generate and provide agreed data and reports Creating and issuing Notice to Mariners in line with site consent requirements Skills & Experience: You to be computer literate with excellent analytical skills and a drive for stats Knowledge or experience in all Microsoft Office packages is essential Competent to work under pressure to deadlines and take responsibility for own work Good organisation and communication skills Driven with ability to work on own initiative to achieve targets Shift Pattern Beginning on a Monday, the 12-hour shift rotation is as follows: 2 days & 2 nights 5 days off 2 days & 3 nights 4 days off 3 days & 2 nights 12 days off Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill set. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Regional Facilities Manager Location: Coventry and Sheffield (Office Based) Duration: Permanent, Full Time Salary: £ Per Year Role Overview The Regional Facilities Manager is responsible for overseeing the effective delivery of facilities management services across a portfolio of student accommodation sites. Reporting into the Regional Operations Manager, the role provides a balanced level of technical oversight and operational delivery, ensuring buildings are safe, compliant, well maintained, and managed in a way that recognises the accommodation as residents' homes. The role acts as the key link between operations teams and the supply chain, supporting the Regional Operations Manager while retaining ownership of FM standards, compliance, Health & Safety and building performance. Key Responsibilities - Facilities & Maintenance Delivery Oversee planned and reactive maintenance delivery across multiple sites. Ensure PPM schedules are in place, compliant, and delivered in line with statutory requirements and best practice. Monitor asset condition and support lifecycle and remedial planning. Act as escalation point for complex or high-risk maintenance issues. Support the Regional Operations Manager with technical advice and prioritisation of work. Supply Chain & Contractor Management Manage and oversee the performance of external contractors and service partners. Ensure contractors comply with company policies, health & safety standards, and resident conduct expectations. Support procurement, onboarding, and performance reviews of suppliers. Ensure value for money, service quality, and consistency across sites. Monitor contractor documentation including RAMS, insurance, and accreditation. Statutory Compliance & Health & Safety Maintain oversight of all statutory compliance including fire safety, electrical, gas, water hygiene, lifts, and asbestos. Ensure compliance documentation is accurate, up to date, and audit-ready. Support site teams with inspections, audits, and remedial action tracking. Assist in the development and implementation of risk assessments and safe systems of work. Support incident investigation and follow-up actions. Reactive Maintenance & Resident Impact Oversee responsive repairs ensuring issues are resolved within agreed timescales. Balance technical resolution with resident experience, recognising accommodation as the resident's home. Support communication with residents regarding works, access, and disruption. Ensure contractors and teams follow correct room entry procedures and resident protocols. ANUK Code & Resident-Focused Delivery Ensure facilities management practices align with the ANUK/Unipol Code of Standards. Promote respectful, professional conduct when working in occupied accommodation. Support operational teams in meeting regulatory and code-based requirements. Contribute to a safe, secure, and well-maintained living environment for residents. Reporting & Performance Produce regular reports on compliance status, PPM delivery, reactive trends, and contractor performance. Identify risks, trends, and improvement opportunities across the portfolio. Support budget monitoring for maintenance and compliance-related expenditure. Provide clear updates to the Regional Operations Manager and operational teams. Key Relationships Regional Operations Manager Senior Operations Manager Head of Operations Approved contractors and suppliers Health & Safety and Compliance Partners Site maintenance operations Essential Requirements Experience in facilities management, building maintenance, or property services. Experience working across multiple sites or complex operational environments. Sound understanding of statutory compliance and health & safety requirements. Experience managing contractors and supply chains. Strong organisational, communication, and problem-solving skills. Ability to work collaboratively with operational teams. Willingness to travel regularly between sites. Desirable Experience within student accommodation, residential, or hospitality environments. Knowledge of the ANUK/Unipol Code. IOSH or equivalent health & safety qualification. Understanding of asset lifecycle planning.
May 13, 2026
Full time
Regional Facilities Manager Location: Coventry and Sheffield (Office Based) Duration: Permanent, Full Time Salary: £ Per Year Role Overview The Regional Facilities Manager is responsible for overseeing the effective delivery of facilities management services across a portfolio of student accommodation sites. Reporting into the Regional Operations Manager, the role provides a balanced level of technical oversight and operational delivery, ensuring buildings are safe, compliant, well maintained, and managed in a way that recognises the accommodation as residents' homes. The role acts as the key link between operations teams and the supply chain, supporting the Regional Operations Manager while retaining ownership of FM standards, compliance, Health & Safety and building performance. Key Responsibilities - Facilities & Maintenance Delivery Oversee planned and reactive maintenance delivery across multiple sites. Ensure PPM schedules are in place, compliant, and delivered in line with statutory requirements and best practice. Monitor asset condition and support lifecycle and remedial planning. Act as escalation point for complex or high-risk maintenance issues. Support the Regional Operations Manager with technical advice and prioritisation of work. Supply Chain & Contractor Management Manage and oversee the performance of external contractors and service partners. Ensure contractors comply with company policies, health & safety standards, and resident conduct expectations. Support procurement, onboarding, and performance reviews of suppliers. Ensure value for money, service quality, and consistency across sites. Monitor contractor documentation including RAMS, insurance, and accreditation. Statutory Compliance & Health & Safety Maintain oversight of all statutory compliance including fire safety, electrical, gas, water hygiene, lifts, and asbestos. Ensure compliance documentation is accurate, up to date, and audit-ready. Support site teams with inspections, audits, and remedial action tracking. Assist in the development and implementation of risk assessments and safe systems of work. Support incident investigation and follow-up actions. Reactive Maintenance & Resident Impact Oversee responsive repairs ensuring issues are resolved within agreed timescales. Balance technical resolution with resident experience, recognising accommodation as the resident's home. Support communication with residents regarding works, access, and disruption. Ensure contractors and teams follow correct room entry procedures and resident protocols. ANUK Code & Resident-Focused Delivery Ensure facilities management practices align with the ANUK/Unipol Code of Standards. Promote respectful, professional conduct when working in occupied accommodation. Support operational teams in meeting regulatory and code-based requirements. Contribute to a safe, secure, and well-maintained living environment for residents. Reporting & Performance Produce regular reports on compliance status, PPM delivery, reactive trends, and contractor performance. Identify risks, trends, and improvement opportunities across the portfolio. Support budget monitoring for maintenance and compliance-related expenditure. Provide clear updates to the Regional Operations Manager and operational teams. Key Relationships Regional Operations Manager Senior Operations Manager Head of Operations Approved contractors and suppliers Health & Safety and Compliance Partners Site maintenance operations Essential Requirements Experience in facilities management, building maintenance, or property services. Experience working across multiple sites or complex operational environments. Sound understanding of statutory compliance and health & safety requirements. Experience managing contractors and supply chains. Strong organisational, communication, and problem-solving skills. Ability to work collaboratively with operational teams. Willingness to travel regularly between sites. Desirable Experience within student accommodation, residential, or hospitality environments. Knowledge of the ANUK/Unipol Code. IOSH or equivalent health & safety qualification. Understanding of asset lifecycle planning.
Property Block Manager, 35,000pa, (flexible DOE), Cardiff Our Client are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. They are currently looking for a Property Block Manager to join their Block Management team in Cardiff. Main duties include: Be the initial point of contact for all block management issues and liaise with directors/freeholders and leaseholders when required. Liaising with contractors on maintenance tasks to get quotes, organize works and coordinate access. Dealing with utility suppliers for blocks and ongoing bills. Preparation of legal documents, liaising with legal teams when required Handle the section 20 process ensuring all key parts are followed and recorded. Arrange and attend AGMs and take minutes as required. Advise and ensure compliance is kept up to date. Organise and manage keys/fobs for each building. Producing letters and reports (including sending minutes and correspondence to residents) Carry out block inspections and action items within budget constraints Log details of insurance claims and liaise with insurers. Ensure that all managed properties meet current housing health and safety regulations, HMO regulations if relevant and other legislative requirements. Investigating, reporting and enforcing breaches of leases. Handle emergency out of hours calls (placed on a rota with other members of the team). Monitor and maintain the compliance register, ensuring that certificates and accreditations are kept up to date and any actions are communicated to the Block Managers. Review planned maintenance and budget for completion in future terms (with director approval or freeholder approval) Lead recruitment and management of site staff if the development requires. This is to include HR aspects (holidays, cover, sickness reporting, appraisals, training and any other requirements as deemed necessary). To become Rent Smart Wales license agent within the first 6 months of employment Experience/Qualifications required: Must have previous experience in Block Management Preferably AIRPM qualification Must be flexible, reliable and hardworking Hours: 09:00 to 17:30 Monday to Friday. Licence/Certification: Driving License (preferred) FOR FURTHER INFORMATION PLEASE GET IN TOUCH. (NLR is acting as an Employment Agency on behalf of its Client)
May 13, 2026
Full time
Property Block Manager, 35,000pa, (flexible DOE), Cardiff Our Client are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. They are currently looking for a Property Block Manager to join their Block Management team in Cardiff. Main duties include: Be the initial point of contact for all block management issues and liaise with directors/freeholders and leaseholders when required. Liaising with contractors on maintenance tasks to get quotes, organize works and coordinate access. Dealing with utility suppliers for blocks and ongoing bills. Preparation of legal documents, liaising with legal teams when required Handle the section 20 process ensuring all key parts are followed and recorded. Arrange and attend AGMs and take minutes as required. Advise and ensure compliance is kept up to date. Organise and manage keys/fobs for each building. Producing letters and reports (including sending minutes and correspondence to residents) Carry out block inspections and action items within budget constraints Log details of insurance claims and liaise with insurers. Ensure that all managed properties meet current housing health and safety regulations, HMO regulations if relevant and other legislative requirements. Investigating, reporting and enforcing breaches of leases. Handle emergency out of hours calls (placed on a rota with other members of the team). Monitor and maintain the compliance register, ensuring that certificates and accreditations are kept up to date and any actions are communicated to the Block Managers. Review planned maintenance and budget for completion in future terms (with director approval or freeholder approval) Lead recruitment and management of site staff if the development requires. This is to include HR aspects (holidays, cover, sickness reporting, appraisals, training and any other requirements as deemed necessary). To become Rent Smart Wales license agent within the first 6 months of employment Experience/Qualifications required: Must have previous experience in Block Management Preferably AIRPM qualification Must be flexible, reliable and hardworking Hours: 09:00 to 17:30 Monday to Friday. Licence/Certification: Driving License (preferred) FOR FURTHER INFORMATION PLEASE GET IN TOUCH. (NLR is acting as an Employment Agency on behalf of its Client)
Facilities Manager - Truro, Cornwall £35,000 - £37,000 DOE + Excellent Benefits Our client is a highly respected and well-established commercial property consultancy with an outstanding reputation across the South West. Due to continued growth, they are now seeking an experienced Facilities Manager to join their dynamic Property Management team based in Truro. This is an exciting opportunity to take ownership of a substantial and diverse commercial portfolio, working within a sociable, professional and fast-paced business that genuinely values its people. The Role You will be responsible for delivering a comprehensive and high-quality Facilities Management service across a large multi-site portfolio, ensuring assets are maintained to the highest standards, contractors are effectively managed, and clients receive an exceptional level of service. The multi-million pound portfolio currently includes multiple clients across hundreds of individual properties and tenants . Tenants include recognised brands retail brands, banks and restaurant chains as well as property management companies and portfolio holders. The portfolio is approximately 95% commercial , comprising a varied mix of office, retail and light industrial properties , predominantly across Cornwall and West Devon. Key Responsibilities Managing planned and reactive maintenance across the portfolio Letting, monitoring and reviewing service contracts including lifts, fire alarms, gas systems and communal services Supervising approved contractors and ensuring works are completed to agreed standards, timescales and budgets Coordinating cyclical maintenance and improvement programmes Supporting surveyors in the management of client assets and formal property inspections Ensuring statutory compliance across health & safety, fire safety, asbestos, legionella and CDM regulations Preparing specifications, obtaining quotations and overseeing small works projects Managing supplier relationships to ensure best value and service delivery Assisting with service charge related matters and operational budgeting Participating in the out-of-hours emergency phone rota About You We are looking for an experienced and proactive Facilities Manager who can hit the ground running and work with minimal supervision. You will ideally have: Commutable to Truro OR genuine relocator Previous Facilities Management experience across multiple commercial sites IOSH or NEBOSH essential Strong contractor management and procurement skills Good technical knowledge of building maintenance and repair matters Strong understanding of commercial property compliance requirements Excellent organisational and communication skills Experience managing budgets and service charge expenditure A flexible, hands-on and solutions-focused approach Own transport, Full UK driving licence and willingness to travel across the South West Salary & Benefits £35,000 - £37,000 DOE 25 days annual leave + bank holidays Workplace pension Mileage allowance at 45p per mile Hybrid working up to 2 days per week remote/site based working Company iPhone and laptop Private Medical Insurance with BUPA (following probation) Cycle to Work Scheme (following probation) 50% subsidised Cornwall Council Flexible working by agreement What's in it for me? This is a friendly, energetic and highly sociable team environment with regular staff events including Friday drinks, meals out, sports event and and beach barbecues. A fantastic opportunity to join a passionate and dedicated business where people enjoy coming to work. To apply or discuss this opportunity in confidence, please get in touch today.
May 13, 2026
Full time
Facilities Manager - Truro, Cornwall £35,000 - £37,000 DOE + Excellent Benefits Our client is a highly respected and well-established commercial property consultancy with an outstanding reputation across the South West. Due to continued growth, they are now seeking an experienced Facilities Manager to join their dynamic Property Management team based in Truro. This is an exciting opportunity to take ownership of a substantial and diverse commercial portfolio, working within a sociable, professional and fast-paced business that genuinely values its people. The Role You will be responsible for delivering a comprehensive and high-quality Facilities Management service across a large multi-site portfolio, ensuring assets are maintained to the highest standards, contractors are effectively managed, and clients receive an exceptional level of service. The multi-million pound portfolio currently includes multiple clients across hundreds of individual properties and tenants . Tenants include recognised brands retail brands, banks and restaurant chains as well as property management companies and portfolio holders. The portfolio is approximately 95% commercial , comprising a varied mix of office, retail and light industrial properties , predominantly across Cornwall and West Devon. Key Responsibilities Managing planned and reactive maintenance across the portfolio Letting, monitoring and reviewing service contracts including lifts, fire alarms, gas systems and communal services Supervising approved contractors and ensuring works are completed to agreed standards, timescales and budgets Coordinating cyclical maintenance and improvement programmes Supporting surveyors in the management of client assets and formal property inspections Ensuring statutory compliance across health & safety, fire safety, asbestos, legionella and CDM regulations Preparing specifications, obtaining quotations and overseeing small works projects Managing supplier relationships to ensure best value and service delivery Assisting with service charge related matters and operational budgeting Participating in the out-of-hours emergency phone rota About You We are looking for an experienced and proactive Facilities Manager who can hit the ground running and work with minimal supervision. You will ideally have: Commutable to Truro OR genuine relocator Previous Facilities Management experience across multiple commercial sites IOSH or NEBOSH essential Strong contractor management and procurement skills Good technical knowledge of building maintenance and repair matters Strong understanding of commercial property compliance requirements Excellent organisational and communication skills Experience managing budgets and service charge expenditure A flexible, hands-on and solutions-focused approach Own transport, Full UK driving licence and willingness to travel across the South West Salary & Benefits £35,000 - £37,000 DOE 25 days annual leave + bank holidays Workplace pension Mileage allowance at 45p per mile Hybrid working up to 2 days per week remote/site based working Company iPhone and laptop Private Medical Insurance with BUPA (following probation) Cycle to Work Scheme (following probation) 50% subsidised Cornwall Council Flexible working by agreement What's in it for me? This is a friendly, energetic and highly sociable team environment with regular staff events including Friday drinks, meals out, sports event and and beach barbecues. A fantastic opportunity to join a passionate and dedicated business where people enjoy coming to work. To apply or discuss this opportunity in confidence, please get in touch today.
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
May 13, 2026
Full time
RESIDENTIAL CENTRE ADMINISTRATOR Title: Centre Administrator (Residential) Job Type: Residential, Full-Time Reports to: Centre Director DATES: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the logistics and finance for MLA summer programmes. Full-time summer employment from mid-June - mid-August Responsible for all logistics and finance aspects of the MLA summer camp programmes Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week, 1 day off per week Residential employment includes all meals and accommodation The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level. Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders. You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. The role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care. The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast paced, international environment. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Experience working in education, youth programmes, or summer schools. Experience working with international or junior students. Knowledge of safeguarding, duty of care, or child protection procedures. Experience with student management systems or CRM platforms. Associate's or Bachelor's Degree. Prior experience overseeing a strict operating budget. Previous experience in an administrative, office, or operations support role. First Aid certification. Person Specification Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and work under pressure. High level of professionalism, discretion, and reliability. Competent IT skills, including Microsoft Office or Google Workspace. Ability to work flexibly, including weekends and peak programme periods. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Centre Administrator, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office. Administrative Duties Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions. Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software. Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes. Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly. Attend regular staff meetings to maintain good communication and positive morale. Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage. Collect and catalogue all receipts for purchases made by the staff. Manage the Centre petty cash and participate in weekly audits by the Centre Director. Manage the distribution and reconciliation of MLA prepaid meal cards. Assist the Activity Manager with the booking and confirming of extra excursions. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Administer the collection and distribution of the student passports and security deposits. Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary. Participate in the end-of-program staff evaluations and program report. Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on call emergency assistance for the centre. Address any guest or staff concerns and properly document and report concerns. Be aware of any specific safeguarding needs of minors (those under the age of 18). Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre. Participate in a comprehensive Centre induction to all new guests within 24 hours of arrival. Follow up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively. Liaising Develop a good business relationship with the college/university. Support the Centre Director to ensure grievance and disciplinary procedures are adhered to. . click apply for full job details
We are currently seeking a Hard FM Service Manager to join our Sidcup based NHS facilities maintenance and repairs team. The role is responsible for managing a team of directly employed skilled trade maintenance operatives who provide planned, preventative and responsive building maintenance. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts. Job Purpose We are seeking a Hard FM Service Manager to oversee the delivery of planned maintenance (PPM's) and reactive maintenance services across several NHS healthcare sites in North Kent. This role is key to ensuring safe, efficient, and compliant operations in live healthcare environments. You will manage a team of maintenance operatives and act as the primary on-site contact for the client, ensuring all activities meet operational and performance requirements. We cover the full range of trade disciplines such as carpentry, plumbing, painting/decorating, mechanical and electrical. Key Responsibilities include; Supervising a team delivering reactive repairs and planned preventative maintenance (PPM's), ensuring all works are completed efficiently and in line with SLAs and KPIs. This includes monitoring statutory inspections and working closely with the scheduling teams to ensure timely completion. You will build a strong relationships with our NHS client and identify opportunities for service improvement, lifecycle investment, and efficient delivery of small works, while maintaining accurate asset registers and supporting contract performance. You will play a critical role in maintaining a safe working environment, ensuring compliance with health & safety procedures and site-specific requirements. This includes conducting inspections, managing Permits to Work, delivering toolbox talks, and taking immediate action to address any risks or non-compliance. What we can offer you Basic salary range £40 - 45k depending on experience Car allowance of £4,872 per annum. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4.5% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business Experience Required The preferred candidate will have previous experience supervising a team within a maintenance or facilities management environment. This experience will ideally have been gained supporting NHS clients within a healthcare environment however, candidates with experience gained in other commercial environments will also be considered. The successful candidate will have strong communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge of M&E building services maintenance and Health & Safety procedures in daily site operation. Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you're ready to make a real difference in a fast-paced healthcare setting, we d love to have a chat! Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
May 13, 2026
Full time
We are currently seeking a Hard FM Service Manager to join our Sidcup based NHS facilities maintenance and repairs team. The role is responsible for managing a team of directly employed skilled trade maintenance operatives who provide planned, preventative and responsive building maintenance. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services within hospitals, ambulance trusts, primary care trusts and mental health trusts. Job Purpose We are seeking a Hard FM Service Manager to oversee the delivery of planned maintenance (PPM's) and reactive maintenance services across several NHS healthcare sites in North Kent. This role is key to ensuring safe, efficient, and compliant operations in live healthcare environments. You will manage a team of maintenance operatives and act as the primary on-site contact for the client, ensuring all activities meet operational and performance requirements. We cover the full range of trade disciplines such as carpentry, plumbing, painting/decorating, mechanical and electrical. Key Responsibilities include; Supervising a team delivering reactive repairs and planned preventative maintenance (PPM's), ensuring all works are completed efficiently and in line with SLAs and KPIs. This includes monitoring statutory inspections and working closely with the scheduling teams to ensure timely completion. You will build a strong relationships with our NHS client and identify opportunities for service improvement, lifecycle investment, and efficient delivery of small works, while maintaining accurate asset registers and supporting contract performance. You will play a critical role in maintaining a safe working environment, ensuring compliance with health & safety procedures and site-specific requirements. This includes conducting inspections, managing Permits to Work, delivering toolbox talks, and taking immediate action to address any risks or non-compliance. What we can offer you Basic salary range £40 - 45k depending on experience Car allowance of £4,872 per annum. 25 days holiday with the ability to increase up to 30 days. Pension Scheme: 4.5% contributory. Eyecare vouchers and free flu Vaccinations Health Cash Plan: helping you spread the cost of essential healthcare 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it. Wellbeing and mental health champions readily available at work. Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services. Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes. Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire. Opportunities for you to progress your career across the business Experience Required The preferred candidate will have previous experience supervising a team within a maintenance or facilities management environment. This experience will ideally have been gained supporting NHS clients within a healthcare environment however, candidates with experience gained in other commercial environments will also be considered. The successful candidate will have strong communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge of M&E building services maintenance and Health & Safety procedures in daily site operation. Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you're ready to make a real difference in a fast-paced healthcare setting, we d love to have a chat! Additional Information As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post. To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Surveyors (Technical, Stock Condition, Disrepair, Damp and Mould) Full Time - Permanent or Temp to Perm Pay Rate: 50,000 - 56,000 London and Surrounding Areas Our Client: Our client is a major housing provider managing a large portfolio across London and the surrounding areas. They are an organisation that prioritises professional growth, with a leadership team that includes directors who began their careers in entry-level positions. They are looking for people who are genuinely invested in the social housing sector. Their culture is built on integrity, empathy, and a commitment to residents. They aim to provide high-quality homes and foster inclusive communities where everyone feels supported. This is a workplace for professionals who want to make a tangible difference and work for a provider that follows through on its promises to the public. The Role: We are looking for Surveyors across several specialisms to join the team. You will report to Property Service Managers and work to improve the quality of life for residents. The positions available include: Technical Surveyor Stock Condition Surveyor Disrepair Surveyor Damp and Mould Surveyor This role operates on a hybrid basis. You will be required to attend a hub in your chosen area once a week. Typically, site visits are grouped into one day, with report writing the following day to ensure a one-week turnaround for residents. Duties: Carry out day-to-day repairs, planned maintenance, and general upkeep of housing stock. Ensure buildings and grounds provide a safe environment for all residents. Respond to reactive maintenance requests, handling emergencies immediately and non-emergencies in a timely manner. Manage legal disrepair cases and identify building defects. Prepare clear and accurate technical reports, schedules of work, and photographic evidence. Monitor on-site works to ensure contractors provide value for money. Conduct post-inspections to check quality and compliance. What you need: A Degree in Building Surveying, HND/HNC, or equivalent experience. Professional membership (RICS/CIOB) Strong knowledge of building pathology and construction legislation. Experience in social housing and handling legal disrepair cases. A non-judgmental approach when dealing with residents from diverse backgrounds. Ability to work at pace and meet tight deadlines. A full UK driving licence and access to a vehicle. Right to work in the UK (no visa sponsorship available). Benefits Substantial annual leave allowance plus bank holidays. Competitive matched pension contribution. Flexible benefits including healthcare and dental options. Life assurance cover. Paid days for volunteering each year. Ongoing training, qualifications, and development opportunities. Could this be your next challenge? This opportunity is a permanent or Temporary position. If you are interested in applying to this vacancy, please send your CV using the link on this advert and/or reach out to PJ in the Bristol office on (phone number removed) / Important Notice Dovetail and Slate is a market-leading public sector recruitment company. We specialise in hiring across various public sector industries, including positions supporting vulnerable people. With our extensive range of roles, we are confident we can find the right match for you, so if the current vacancy does not seem relevant to your expertise, we welcome you to upload your CV or give us a call to discuss your ideal position with our dedicated team. Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. This role may involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. Dovetail and Slate ltd acts as an Employment Agency (perm) and an Employment Business (temp/contract). Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
May 13, 2026
Full time
Surveyors (Technical, Stock Condition, Disrepair, Damp and Mould) Full Time - Permanent or Temp to Perm Pay Rate: 50,000 - 56,000 London and Surrounding Areas Our Client: Our client is a major housing provider managing a large portfolio across London and the surrounding areas. They are an organisation that prioritises professional growth, with a leadership team that includes directors who began their careers in entry-level positions. They are looking for people who are genuinely invested in the social housing sector. Their culture is built on integrity, empathy, and a commitment to residents. They aim to provide high-quality homes and foster inclusive communities where everyone feels supported. This is a workplace for professionals who want to make a tangible difference and work for a provider that follows through on its promises to the public. The Role: We are looking for Surveyors across several specialisms to join the team. You will report to Property Service Managers and work to improve the quality of life for residents. The positions available include: Technical Surveyor Stock Condition Surveyor Disrepair Surveyor Damp and Mould Surveyor This role operates on a hybrid basis. You will be required to attend a hub in your chosen area once a week. Typically, site visits are grouped into one day, with report writing the following day to ensure a one-week turnaround for residents. Duties: Carry out day-to-day repairs, planned maintenance, and general upkeep of housing stock. Ensure buildings and grounds provide a safe environment for all residents. Respond to reactive maintenance requests, handling emergencies immediately and non-emergencies in a timely manner. Manage legal disrepair cases and identify building defects. Prepare clear and accurate technical reports, schedules of work, and photographic evidence. Monitor on-site works to ensure contractors provide value for money. Conduct post-inspections to check quality and compliance. What you need: A Degree in Building Surveying, HND/HNC, or equivalent experience. Professional membership (RICS/CIOB) Strong knowledge of building pathology and construction legislation. Experience in social housing and handling legal disrepair cases. A non-judgmental approach when dealing with residents from diverse backgrounds. Ability to work at pace and meet tight deadlines. A full UK driving licence and access to a vehicle. Right to work in the UK (no visa sponsorship available). Benefits Substantial annual leave allowance plus bank holidays. Competitive matched pension contribution. Flexible benefits including healthcare and dental options. Life assurance cover. Paid days for volunteering each year. Ongoing training, qualifications, and development opportunities. Could this be your next challenge? This opportunity is a permanent or Temporary position. If you are interested in applying to this vacancy, please send your CV using the link on this advert and/or reach out to PJ in the Bristol office on (phone number removed) / Important Notice Dovetail and Slate is a market-leading public sector recruitment company. We specialise in hiring across various public sector industries, including positions supporting vulnerable people. With our extensive range of roles, we are confident we can find the right match for you, so if the current vacancy does not seem relevant to your expertise, we welcome you to upload your CV or give us a call to discuss your ideal position with our dedicated team. Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. This role may involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. Dovetail and Slate ltd acts as an Employment Agency (perm) and an Employment Business (temp/contract). Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
Job Title: Site Manager - Social Housing (Planned & Reactive Works) Location: Slough, UK Salary: 50,000 per year plus overtime Benefits: Company van, fuel card, flexible working from home About the Role We are looking for an experienced Site Manager to join our team managing social housing properties in Slough. You will oversee both planned and reactive maintenance works, ensuring high standards of safety, compliance, and tenant satisfaction. This is a permanent role offering a competitive salary, overtime opportunities, and a company van with fuel card. Flexible working from home is also available. Key Responsibilities Manage and coordinate planned and reactive maintenance across social housing properties Ensure all works are completed on time, within budget, and to required standards Conduct or oversee Fire Risk Assessments (FRA) and maintain compliance with health and safety regulations Liaise with contractors, tenants, and internal teams to ensure smooth project delivery Maintain accurate records of works, inspections, and compliance checks Requirements Proven experience as a Site Manager or in a similar maintenance/management role within social housing Knowledge of planned and reactive maintenance practices Experience with FRA and fire safety regulations Strong leadership, organizational, and communication skills Full UK driving licence Why Join Us Competitive salary and overtime opportunities Company van and fuel card provided Flexible working arrangements, including remote work options Opportunity to contribute to high-quality and safe social housing
May 13, 2026
Full time
Job Title: Site Manager - Social Housing (Planned & Reactive Works) Location: Slough, UK Salary: 50,000 per year plus overtime Benefits: Company van, fuel card, flexible working from home About the Role We are looking for an experienced Site Manager to join our team managing social housing properties in Slough. You will oversee both planned and reactive maintenance works, ensuring high standards of safety, compliance, and tenant satisfaction. This is a permanent role offering a competitive salary, overtime opportunities, and a company van with fuel card. Flexible working from home is also available. Key Responsibilities Manage and coordinate planned and reactive maintenance across social housing properties Ensure all works are completed on time, within budget, and to required standards Conduct or oversee Fire Risk Assessments (FRA) and maintain compliance with health and safety regulations Liaise with contractors, tenants, and internal teams to ensure smooth project delivery Maintain accurate records of works, inspections, and compliance checks Requirements Proven experience as a Site Manager or in a similar maintenance/management role within social housing Knowledge of planned and reactive maintenance practices Experience with FRA and fire safety regulations Strong leadership, organizational, and communication skills Full UK driving licence Why Join Us Competitive salary and overtime opportunities Company van and fuel card provided Flexible working arrangements, including remote work options Opportunity to contribute to high-quality and safe social housing
Our client is looking for an experienced Site Manager to lead the delivery of social housing planned works. As Site Manager, you will operational delivery staff across multiple workstreams. Client Details Our client is a leading property services contractor with a proven track record of delivering high quality works across the social housing sector. With a focus on planned refurbishments, the business partners with housing associations and local authorities to improve homes and communities across the UK. Description Lead and manage Site Managers and operational teams delivering planned maintenance works Oversee kitchen and bathroom refurbishment programmes within social housing properties Ensure contracts are delivered on time, within budget, and in line with quality expectations Monitor performance against KPIs, driving continuous improvement Build and maintain strong relationships with clients, residents, and stakeholders Ensure full compliance with health & safety regulations and company procedures Manage programme planning, resource allocation, and subcontractor performance Contribute to commercial performance, including cost control and value optimisation Profile Proven experience in a Contract Manager/Site Manager role within social housing or planned maintenance Strong track record delivering kitchen and bathroom refurbishment programmes Experience managing site teams and operational staff Proven leadership, communication, and management skills Strong understanding of health & safety and compliance requirements Job Offer 55k- 60k base salary 6,500 car allowance or company car Approximately 15% in annual bonus 5% employer pension contribution 26 days AL plus bank holidays Private healthcare benefits Clear progression path / opportunities
May 12, 2026
Full time
Our client is looking for an experienced Site Manager to lead the delivery of social housing planned works. As Site Manager, you will operational delivery staff across multiple workstreams. Client Details Our client is a leading property services contractor with a proven track record of delivering high quality works across the social housing sector. With a focus on planned refurbishments, the business partners with housing associations and local authorities to improve homes and communities across the UK. Description Lead and manage Site Managers and operational teams delivering planned maintenance works Oversee kitchen and bathroom refurbishment programmes within social housing properties Ensure contracts are delivered on time, within budget, and in line with quality expectations Monitor performance against KPIs, driving continuous improvement Build and maintain strong relationships with clients, residents, and stakeholders Ensure full compliance with health & safety regulations and company procedures Manage programme planning, resource allocation, and subcontractor performance Contribute to commercial performance, including cost control and value optimisation Profile Proven experience in a Contract Manager/Site Manager role within social housing or planned maintenance Strong track record delivering kitchen and bathroom refurbishment programmes Experience managing site teams and operational staff Proven leadership, communication, and management skills Strong understanding of health & safety and compliance requirements Job Offer 55k- 60k base salary 6,500 car allowance or company car Approximately 15% in annual bonus 5% employer pension contribution 26 days AL plus bank holidays Private healthcare benefits Clear progression path / opportunities
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Planner CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day-to-day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence. Responsibilities Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works. Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements. Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion. Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance. Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards. Carry out forward planning and look-ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites. Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies. Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow-on actions and sub-orders where required. Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks. Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems. Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance. Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency. Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships. Person Specification: Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment. Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting. Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast-paced environment. Good understanding of SLA-driven service delivery, including prioritisation of reactive works and performance management against KPIs. Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies). High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately. Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks. Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders. Proactive and solutions-focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion. Ability to monitor performance data, identify trends, and take action to improve service delivery. Good understanding of QHSE principles and the importance of maintaining compliant records and documentation. Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements. Team-oriented with a flexible and adaptable approach to changing priorities and operational demands.
May 12, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Planner CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Planner to join the team. As a Helpdesk Planner, you will be responsible for supporting the day-to-day operation of the Helpdesk and planning function, ensuring effective coordination of workloads, compliance activities, and service delivery in line with contractual requirements. The role plays a key part in delivering exceptional customer service and operational excellence. Responsibilities Manage the Helpdesk and CAFM systems, including mailbox management, ensuring accurate logging, tracking, and reporting of all reactive and planned works. Plan, prioritise, and allocate tasks to appropriate engineers and subcontractors, ensuring effective resource distribution across sites in line with workload and contractual requirements. Coordinate all aspects of works delivery including labour, materials, permits, tools, and subcontractor engagement to ensure efficient completion. Ensure all tasks are correctly prioritised and managed in line with contractual SLAs, proactively mitigating risks to performance. Monitor daily KPI and SLA performance, taking corrective action where required to maintain service delivery standards. Carry out forward planning and look-ahead scheduling in collaboration with Facilities Leads to ensure effective delivery across all sites. Liaise with subcontractors to arrange specialist PPMs and reactive works, ensuring compliance with site requirements, including RAMS and competencies. Review and validate completion notes, time records, and system data, ensuring works are fully closed out with appropriate follow-on actions and sub-orders where required. Maintain accurate CAFM data, including PPM records, asset linking, and the correct filing of service documentation within systems such as eLogbooks. Ensure all QHSE documentation and site communications (including notice boards) are maintained, compliant, and readily accessible within CBRE systems. Liaise with Contract Support, Facilities Leads, and the Contract Manager to ensure visibility of upcoming works, risks, and supplier performance. Develop and maintain standardised processes, monitor team availability, and ensure CBRE systems are fully utilised to drive consistency and efficiency. Analyse maintenance and performance data to identify trends, support reporting, and drive continuous improvement, while promoting CBRE culture and maintaining strong stakeholder relationships. Person Specification: Experience in a helpdesk, planning, or coordination role within facilities management or a similar operational environment. Demonstrable experience using CAFM systems to manage work orders, PPM schedules, and reporting. Strong planning and organisational skills with the ability to prioritise workloads, allocate resources, and manage multiple tasks in a fast-paced environment. Good understanding of SLA-driven service delivery, including prioritisation of reactive works and performance management against KPIs. Experience coordinating subcontractors, including scheduling works and ensuring compliance with site and safety requirements (e.g. RAMS, competencies). High attention to detail with the ability to review and validate job records, completion notes, time entries, and system data accurately. Strong knowledge of data management and system accuracy, including asset linking, record keeping, and document control within CAFM/eLogbooks. Effective communication and interpersonal skills, with the ability to build relationships with engineers, clients, and internal stakeholders. Proactive and solutions-focused approach, with the ability to identify issues, manage risks, and drive tasks through to completion. Ability to monitor performance data, identify trends, and take action to improve service delivery. Good understanding of QHSE principles and the importance of maintaining compliant records and documentation. Competent in Microsoft Office applications (Excel, Outlook, Word), with the ability to manage emails, data, and reporting requirements. Team-oriented with a flexible and adaptable approach to changing priorities and operational demands.
Site Manager to work on a Housing Maintenance scheme in Wirral A leading main contractor delivering Social Housing refurbishment programmes is looking for an experienced Site Manager to oversee internal and external planned works across a large occupied housing scheme on the Wirral The Role: As Site Manager, you will take responsibility for the day-to-day delivery of a busy refurb programme, ensuring works are completed safely, on time and to quality standards. The scheme includes: Internal refurbishments (kitchens, bathrooms, redecoration, flooring, minor structural works) External works (roofing, windows/doors, repointing, fencing, external insulation, landscaping) Works within occupied properties, requiring excellent tenant liaison and communication Coordination of subcontractors and trades across multiple blocks/streets Managing H&S, RAMS, site audits and compliance documentation What We're Looking For: Proven experience managing Social Housing refurbishment programmes Strong background in both internal and external planned works Ability to manage works in occupied properties professionally and sensitively SMSTS, CSCS and First Aid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 12, 2026
Full time
Site Manager to work on a Housing Maintenance scheme in Wirral A leading main contractor delivering Social Housing refurbishment programmes is looking for an experienced Site Manager to oversee internal and external planned works across a large occupied housing scheme on the Wirral The Role: As Site Manager, you will take responsibility for the day-to-day delivery of a busy refurb programme, ensuring works are completed safely, on time and to quality standards. The scheme includes: Internal refurbishments (kitchens, bathrooms, redecoration, flooring, minor structural works) External works (roofing, windows/doors, repointing, fencing, external insulation, landscaping) Works within occupied properties, requiring excellent tenant liaison and communication Coordination of subcontractors and trades across multiple blocks/streets Managing H&S, RAMS, site audits and compliance documentation What We're Looking For: Proven experience managing Social Housing refurbishment programmes Strong background in both internal and external planned works Ability to manage works in occupied properties professionally and sensitively SMSTS, CSCS and First Aid What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Your new company We are working with a large UK local authority to appoint an experienced Supervisor (M&E) to support the delivery of statutory and reactive mechanical and electrical maintenance across a diverse public estate.This is an excellent opportunity for a skilled Hard FM professional with strong public sector experience to join a forward-thinking council environment, overseeing critical M&E services across corporate, education, and heritage buildings. Your new role Reporting into the Hard FM Manager, you will be responsible for the management and delivery of Hard FM services, ensuring works are delivered safely, compliantly, on time, and within budget via external supply chain partners.Key responsibilities include: Managing planned and reactive M&E maintenance through FM supply chain providers Monitoring contractor performance against KPIs, SLAs, budgets, and statutory compliance Providing technical M&E advice across the council estate Supporting capital projects, minor works, and planned maintenance programmes Reviewing and advising on M&E alterations, adaptations, and new works Ensuring compliance with relevant legislation (H&S, building regulations, energy efficiency, sustainability) Engaging with internal stakeholders and service users to ensure service satisfaction Contributing to council objectives around carbon reduction and sustainability This role does not involve direct line management, but you will be expected to lead and coordinate supply chain partners and project teams. Working Arrangements: Hybrid working (mix of site, office, and home working) Council estate-based with varied building types Contract opportunity with potential for extension What you'll need to succeed Essential:HND / Level 5 qualification in Building Services, FM, or related discipline NEBOSH General Certificate or IOSH Level 3 Trade background or qualifications (e.g. electrical, gas, water hygiene, fire safety, LOLER) Strong experience delivering Hard FM / M&E maintenance programmes, ideally within a public sector or local authority environment Good working knowledge of JCT Minor Works and M&E contracts Sound understanding of statutory compliance across building services Confident stakeholder and contractor management skills Desirable: Membership of a professional body (IWFM, RICS, CIBSE, or similar) Experience supporting capital works or refurbishment programmes Familiarity with public sector financial systems and procurement processes What you'll get in return Competitive daily rate 280- 310 UmbrellaOpportunity to work within a stable, publicly accountable council environment Broad, varied estate with real impact on community services Supportive FM & Capital Projects structure What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 12, 2026
Seasonal
Your new company We are working with a large UK local authority to appoint an experienced Supervisor (M&E) to support the delivery of statutory and reactive mechanical and electrical maintenance across a diverse public estate.This is an excellent opportunity for a skilled Hard FM professional with strong public sector experience to join a forward-thinking council environment, overseeing critical M&E services across corporate, education, and heritage buildings. Your new role Reporting into the Hard FM Manager, you will be responsible for the management and delivery of Hard FM services, ensuring works are delivered safely, compliantly, on time, and within budget via external supply chain partners.Key responsibilities include: Managing planned and reactive M&E maintenance through FM supply chain providers Monitoring contractor performance against KPIs, SLAs, budgets, and statutory compliance Providing technical M&E advice across the council estate Supporting capital projects, minor works, and planned maintenance programmes Reviewing and advising on M&E alterations, adaptations, and new works Ensuring compliance with relevant legislation (H&S, building regulations, energy efficiency, sustainability) Engaging with internal stakeholders and service users to ensure service satisfaction Contributing to council objectives around carbon reduction and sustainability This role does not involve direct line management, but you will be expected to lead and coordinate supply chain partners and project teams. Working Arrangements: Hybrid working (mix of site, office, and home working) Council estate-based with varied building types Contract opportunity with potential for extension What you'll need to succeed Essential:HND / Level 5 qualification in Building Services, FM, or related discipline NEBOSH General Certificate or IOSH Level 3 Trade background or qualifications (e.g. electrical, gas, water hygiene, fire safety, LOLER) Strong experience delivering Hard FM / M&E maintenance programmes, ideally within a public sector or local authority environment Good working knowledge of JCT Minor Works and M&E contracts Sound understanding of statutory compliance across building services Confident stakeholder and contractor management skills Desirable: Membership of a professional body (IWFM, RICS, CIBSE, or similar) Experience supporting capital works or refurbishment programmes Familiarity with public sector financial systems and procurement processes What you'll get in return Competitive daily rate 280- 310 UmbrellaOpportunity to work within a stable, publicly accountable council environment Broad, varied estate with real impact on community services Supportive FM & Capital Projects structure What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Production Manager Offering £50,000 - £55,000 Basic Salary plus Great Benefits Our client is an established engineering business based in Harrogate. Now recruiting a Production Manager to join their fast moving operation. The Production Manager will be responsible for the technical management, supervision and control of the manufacturing processes, ensuring a safe, reliable and efficient work environment. Production Manager - Key Responsibilities Production management, oversee planning and prioritisation of manufacturing including scheduling, assessing resource/stock requirements and efficient completion of works orders. Lead on H&S initiatives and ensure safe working practices are followed. Implement and manage continuous improvement for performance, reliability and quality using modern manufacturing principals. Support R&D with new Product Implementation into manufacture, analysing processes and equipment effectiveness and reliability to meet demand. Minimise costs where possible and ensure the required best working practices are always maintained. Identify improvement measures and maintain standard operating procedures for the training of personnel. Including coaching, developing and supporting team leaders. Identify and implement new software, for process and or procedures to improve effectiveness and efficiency. Ensure KPI's are correctly set and appropriately managed. To monitor, control and report any manufacturing delays and deficiencies. Investigate defect issues using root cause analysis tools to identify issues and implement corrective actions. Communicate and liaise with other departmental managers regarding throughput of stock to ensure production targets are met. Including production quantity, quality, labour cost and waste. To plan and manage capital investments and resources in the department. Support the planned automation initiatives working closely with R&D. Production Manager - Candidate Experienced Production Manager with an in depth understanding of lean manufacturing principles. Strong leadership and people management skills, ideally, with experience of managing both team leader and operative levels. A safety champion, strengthening our HSQE compliance and commitment. Good communication and interpersonal skills. Strong problem-solving and decision-making abilities, able to act quickly and take ownership. The Production Manager position is offering £50,000 - £55,000 basic salary plus great benefits for the successful candidate! This is a full-time, permanent, site-based position in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Production Manager. The Production Manager vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 12, 2026
Full time
Production Manager Offering £50,000 - £55,000 Basic Salary plus Great Benefits Our client is an established engineering business based in Harrogate. Now recruiting a Production Manager to join their fast moving operation. The Production Manager will be responsible for the technical management, supervision and control of the manufacturing processes, ensuring a safe, reliable and efficient work environment. Production Manager - Key Responsibilities Production management, oversee planning and prioritisation of manufacturing including scheduling, assessing resource/stock requirements and efficient completion of works orders. Lead on H&S initiatives and ensure safe working practices are followed. Implement and manage continuous improvement for performance, reliability and quality using modern manufacturing principals. Support R&D with new Product Implementation into manufacture, analysing processes and equipment effectiveness and reliability to meet demand. Minimise costs where possible and ensure the required best working practices are always maintained. Identify improvement measures and maintain standard operating procedures for the training of personnel. Including coaching, developing and supporting team leaders. Identify and implement new software, for process and or procedures to improve effectiveness and efficiency. Ensure KPI's are correctly set and appropriately managed. To monitor, control and report any manufacturing delays and deficiencies. Investigate defect issues using root cause analysis tools to identify issues and implement corrective actions. Communicate and liaise with other departmental managers regarding throughput of stock to ensure production targets are met. Including production quantity, quality, labour cost and waste. To plan and manage capital investments and resources in the department. Support the planned automation initiatives working closely with R&D. Production Manager - Candidate Experienced Production Manager with an in depth understanding of lean manufacturing principles. Strong leadership and people management skills, ideally, with experience of managing both team leader and operative levels. A safety champion, strengthening our HSQE compliance and commitment. Good communication and interpersonal skills. Strong problem-solving and decision-making abilities, able to act quickly and take ownership. The Production Manager position is offering £50,000 - £55,000 basic salary plus great benefits for the successful candidate! This is a full-time, permanent, site-based position in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Production Manager. The Production Manager vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Hours Full Time - 40 hours - Monday to Friday Purpose of Role We are recruiting a Site Works Facilities Manager to join our team at RAF Odiham, a large and complex MOD Defence site. This role is an excellent opportunity for someone currently working as an Assistant Facilities Manager, Supervisor, or Senior Engineer who is ready to take the next step into a full management position. This role will particularly suit someone who has worked previously on the tools (mechanical or electrical), progressed into a supervisory role, and is now looking to develop their career within Facilities Management. We offer strong career progression, access to further qualifications and accreditations, and the support needed to succeed at management level. Job Description As Site Works Facilities Manager, you will play a key role in delivering a seamless, customer-focused facilities service, managing M&E, plumbing and air conditioning service streams on site. You will be responsible for the effective delivery of planned and reactive maintenance, small works, and compliance activity while maintaining excellent client relationships. You will work closely with the Defence Infrastructure Organisation (DIO) and the MOD, attending weekly and monthly meetings and acting as a key site representative. Responsibilities Day-to-day management of client relationships with local intelligent client representatives and MOD end users Managing Planned Preventative Maintenance (PPM) and reactive maintenance delivery Raising and managing works via Maximo (reactive jobs, PPMs, billable works) Managing principal and specialist subcontractors, including performance and compliance Oversight and coordination of small works projects up to £10k Supporting projects delivered through the core programme Ensuring compliance with Health & Safety, safe systems of work, and site procedures Supporting and preparing for site audits Ensuring contract quality and assurance in line with customer guidelines Undertaking general facilities contract management activitiesMonitoring KPIs and performance against SLAs Producing and analysing reports, largely using Microsoft Excel (Maximo data exports) Essential Qualifications/Skills Background in mechanical or electrical engineering, ideally with hands on experience Experience working in facilities or building services within a large, complex site Previously worked in a Supervisor or Assistant Facilities Manager role, or similar Strong working knowledge of Facilities Management Experience using Maximo or similar CAFM systems (or willingness to learn quickly) High level of competence with Microsoft Excel Good understanding of asbestos and Legionella management Able to manage subcontractors and multiple service streams Confident communicator with excellent stakeholder and client-facing skills Comfortable attending and contributing to formal client meetings Experience working to KPIs and SLAs In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders. Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
May 12, 2026
Full time
Hours Full Time - 40 hours - Monday to Friday Purpose of Role We are recruiting a Site Works Facilities Manager to join our team at RAF Odiham, a large and complex MOD Defence site. This role is an excellent opportunity for someone currently working as an Assistant Facilities Manager, Supervisor, or Senior Engineer who is ready to take the next step into a full management position. This role will particularly suit someone who has worked previously on the tools (mechanical or electrical), progressed into a supervisory role, and is now looking to develop their career within Facilities Management. We offer strong career progression, access to further qualifications and accreditations, and the support needed to succeed at management level. Job Description As Site Works Facilities Manager, you will play a key role in delivering a seamless, customer-focused facilities service, managing M&E, plumbing and air conditioning service streams on site. You will be responsible for the effective delivery of planned and reactive maintenance, small works, and compliance activity while maintaining excellent client relationships. You will work closely with the Defence Infrastructure Organisation (DIO) and the MOD, attending weekly and monthly meetings and acting as a key site representative. Responsibilities Day-to-day management of client relationships with local intelligent client representatives and MOD end users Managing Planned Preventative Maintenance (PPM) and reactive maintenance delivery Raising and managing works via Maximo (reactive jobs, PPMs, billable works) Managing principal and specialist subcontractors, including performance and compliance Oversight and coordination of small works projects up to £10k Supporting projects delivered through the core programme Ensuring compliance with Health & Safety, safe systems of work, and site procedures Supporting and preparing for site audits Ensuring contract quality and assurance in line with customer guidelines Undertaking general facilities contract management activitiesMonitoring KPIs and performance against SLAs Producing and analysing reports, largely using Microsoft Excel (Maximo data exports) Essential Qualifications/Skills Background in mechanical or electrical engineering, ideally with hands on experience Experience working in facilities or building services within a large, complex site Previously worked in a Supervisor or Assistant Facilities Manager role, or similar Strong working knowledge of Facilities Management Experience using Maximo or similar CAFM systems (or willingness to learn quickly) High level of competence with Microsoft Excel Good understanding of asbestos and Legionella management Able to manage subcontractors and multiple service streams Confident communicator with excellent stakeholder and client-facing skills Comfortable attending and contributing to formal client meetings Experience working to KPIs and SLAs In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders. Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
My client is a leading FMCG manufacturing organisation with an impressive history and a fantastic reputation within the industries they serve. Due to a range of innovative developments and investment, they are going through an extensive period of growth. This includes new state-of-the-art manufacturing assets. They are now looking for a Mechanical Maintenance Engineer to join their site on the outskirts of Edinburgh. The successful candidate will be tasked with supporting the engineering team in reaching a higher level of standard. Responsibilities: Carry out planned and reactive maintenance on mechanical equipment as defined by our PPM schedule to the highest standard Work as part of a mechanical/electrical team, to keep our plant availability in line with operational commitments Assist with machine improvement projects Monitor, fault find, maintain and repair a wide variety of equipment including pumps, gearboxes, and specialist treatment process machinery Apply first level maintenance activities to all onsite assets Large plant complex repairs Using Breathing Apparatus and working in confined spaces if required (Training will be provided if required) Development of new skills both in and outside of your core discipline Working on fixed plant on Water and Waste Water Treatment sites to fault find, repair and maintain a wide variety of equipment including pumps, gearboxes, and specialist treatment process machinery. Work with other disciplines in a workshop team Follow the business and departmental rules associated with workflow and management An awareness of health and safety and works in a manner that keeps you and those around you safe Use our computerised maintenance management system to organise workload and work order response Education & Experience: All applicants should hold City & Guilds or similar vocational qualifications and have completed an apprenticeship or recognised training in mechanical discipline Relevant experience in a production / processing or manufacturing facility would be beneficial Well-developed interpersonal skills, ability to work in teams, to interact with colleagues and managers alike Excellent planning and organisational skills with the ability to take and respond to direction as required This is a Monday - Friday dayshift position
May 12, 2026
Full time
My client is a leading FMCG manufacturing organisation with an impressive history and a fantastic reputation within the industries they serve. Due to a range of innovative developments and investment, they are going through an extensive period of growth. This includes new state-of-the-art manufacturing assets. They are now looking for a Mechanical Maintenance Engineer to join their site on the outskirts of Edinburgh. The successful candidate will be tasked with supporting the engineering team in reaching a higher level of standard. Responsibilities: Carry out planned and reactive maintenance on mechanical equipment as defined by our PPM schedule to the highest standard Work as part of a mechanical/electrical team, to keep our plant availability in line with operational commitments Assist with machine improvement projects Monitor, fault find, maintain and repair a wide variety of equipment including pumps, gearboxes, and specialist treatment process machinery Apply first level maintenance activities to all onsite assets Large plant complex repairs Using Breathing Apparatus and working in confined spaces if required (Training will be provided if required) Development of new skills both in and outside of your core discipline Working on fixed plant on Water and Waste Water Treatment sites to fault find, repair and maintain a wide variety of equipment including pumps, gearboxes, and specialist treatment process machinery. Work with other disciplines in a workshop team Follow the business and departmental rules associated with workflow and management An awareness of health and safety and works in a manner that keeps you and those around you safe Use our computerised maintenance management system to organise workload and work order response Education & Experience: All applicants should hold City & Guilds or similar vocational qualifications and have completed an apprenticeship or recognised training in mechanical discipline Relevant experience in a production / processing or manufacturing facility would be beneficial Well-developed interpersonal skills, ability to work in teams, to interact with colleagues and managers alike Excellent planning and organisational skills with the ability to take and respond to direction as required This is a Monday - Friday dayshift position
Operations Manager - Social Housing Refurbishments - Twickenham based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.
May 12, 2026
Full time
Operations Manager - Social Housing Refurbishments - Twickenham based £70K +C ar Allowance + Benefits We are working with a leading national contractor operating within the property services market to recruit an Operations Manager to join their highly successful team based in Twickenham. The Operations Manager will oversee teams delivering planned maintenance programs including kitchen and bathroom refurbs, passive fire, decarbonisation/retrofit, electrical, legal disrepair and voids contracts for housing associations, ALMOs, and local councils. We are looking for candidates with comparable experience working for a Main Contractor.This is a fantastic opportunity for an ambitious and driven Senior Contracts Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Contract Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Operations Manager delivering social housing / planned maintenance projects Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to £70,000 + Car/Allowance + Benefits.
Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS
May 12, 2026
Full time
Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS
Hours: Full Time - 40 hours - Monday to Friday Creating and maintaining great places to live and work delivered by excellent people who care Purpose of the role If you're someone who enjoys taking ownership, solving problems, and seeing the results of your work every day, this could be the role for you. As a Gas Engineer in Chester, you'll step into a position where health and safety is a top priority, and you're trusted to use your initiative to get the job done to a high standard. You'll manage your own workload, planning ahead to stay organised and maintain a work-life balance. Some days you'll work independently, other days you'll collaborate with a supportive team, sharing knowledge, asking for help when needed, and contributing your own expertise. With a varied workload, you'll be constantly challenged and given the chance to learn something new. If you take pride in your work, enjoy both independence and teamwork, and want a stable role where you can grow, you'll fit right in. Responsibilities Maintain the highest standards of Health & Safety and ensure all work complies with statutory and company requirements. Carry out planned preventative maintenance, reactive repairs, and small works across a diverse portfolio of commercial retail sites. Diagnose and resolve faults on commercial boilers and heating systems, including lockouts, pressure issues, and circulation faults. Service and repair a range of gas appliances, including warm air units and radiant tube heaters. Identify and rectify gas-related issues such as pipework leaks, faulty valves, and ignition or pilot failures. Troubleshoot and repair control systems, including thermostats, sensors, and actuators. Perform general building maintenance, including basic electrical, carpentry, painting, and minor fabrication. Use mobile technology (tablet) and internal systems to efficiently manage, update, and close work orders. Complete all administrative tasks and maintain accurate records of maintenance and compliance activities. Work independently and collaboratively with planning teams, colleagues, store managers, and subcontractors to achieve KPIs and ensure an efficient, high quality service. Support operational and commercial objectives, including contributing to quotations and business requirements where needed. Participate in a structured on-call rota to support out-of-hours service requirements. Demonstrate robust knowledge and practical experience of commercial heating systems, boilers, and associated plant equipment. Proven experience working in a retail, commercial, or multi-site maintenance environment. Experience in wider building maintenance and multi-trade capabilities. Fault-finding and repair skills, with a proactive and customer-focused approach. Clear communication and interpersonal skills, with the ability to engage effectively with customers and colleagues. Adaptable and flexible approach, with a clear commitment to continuous learning. Requirements Full UK driving licence is required. Benefits Additional training and development. 26 days holiday (+ bank holidays). Generous pension contribution. Life assurance. Equal Opportunities Fairness, Inclusion and Respect at VINCI Facilities celebrates differences and encourages all applicants to apply. Please contact us directly for reasonable adjustments.
May 12, 2026
Full time
Hours: Full Time - 40 hours - Monday to Friday Creating and maintaining great places to live and work delivered by excellent people who care Purpose of the role If you're someone who enjoys taking ownership, solving problems, and seeing the results of your work every day, this could be the role for you. As a Gas Engineer in Chester, you'll step into a position where health and safety is a top priority, and you're trusted to use your initiative to get the job done to a high standard. You'll manage your own workload, planning ahead to stay organised and maintain a work-life balance. Some days you'll work independently, other days you'll collaborate with a supportive team, sharing knowledge, asking for help when needed, and contributing your own expertise. With a varied workload, you'll be constantly challenged and given the chance to learn something new. If you take pride in your work, enjoy both independence and teamwork, and want a stable role where you can grow, you'll fit right in. Responsibilities Maintain the highest standards of Health & Safety and ensure all work complies with statutory and company requirements. Carry out planned preventative maintenance, reactive repairs, and small works across a diverse portfolio of commercial retail sites. Diagnose and resolve faults on commercial boilers and heating systems, including lockouts, pressure issues, and circulation faults. Service and repair a range of gas appliances, including warm air units and radiant tube heaters. Identify and rectify gas-related issues such as pipework leaks, faulty valves, and ignition or pilot failures. Troubleshoot and repair control systems, including thermostats, sensors, and actuators. Perform general building maintenance, including basic electrical, carpentry, painting, and minor fabrication. Use mobile technology (tablet) and internal systems to efficiently manage, update, and close work orders. Complete all administrative tasks and maintain accurate records of maintenance and compliance activities. Work independently and collaboratively with planning teams, colleagues, store managers, and subcontractors to achieve KPIs and ensure an efficient, high quality service. Support operational and commercial objectives, including contributing to quotations and business requirements where needed. Participate in a structured on-call rota to support out-of-hours service requirements. Demonstrate robust knowledge and practical experience of commercial heating systems, boilers, and associated plant equipment. Proven experience working in a retail, commercial, or multi-site maintenance environment. Experience in wider building maintenance and multi-trade capabilities. Fault-finding and repair skills, with a proactive and customer-focused approach. Clear communication and interpersonal skills, with the ability to engage effectively with customers and colleagues. Adaptable and flexible approach, with a clear commitment to continuous learning. Requirements Full UK driving licence is required. Benefits Additional training and development. 26 days holiday (+ bank holidays). Generous pension contribution. Life assurance. Equal Opportunities Fairness, Inclusion and Respect at VINCI Facilities celebrates differences and encourages all applicants to apply. Please contact us directly for reasonable adjustments.
