Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
Job Purpose
In this role, you will contribute to the achievement of DiaSorin's sales growth, profitability, and reputational objectives by providing responsive, effective, and professional technical service and support to customers via phone and via site visits, always with the aim of maximising equipment uptime and productivity.
Region
This role will cover Berkshire, Hampshire, South West and West London.
Responsibilities
- Assist the customer with any technical issues by phone support, with response-time as defined within customer contract (typically 1 working hour)
- Attend customer site to troubleshoot and repair any reported equipment faults, with response-time as defined within customer contract (typically same-day or next-working-day)
- Complete all preventative maintenance (PM) in accordance with defined schedules, and to DiaSorin corporate standards
- Install any upgrades necessary to maintain instrument performance, safety, and reliability in accordance with defined deadlines
- Document all service activity within DiaSorin's corporate service management application, and in accordance with defined standards and timeframes
- Provide first level engineering support for installation and decommissioning of instruments
- Provide support for the interfacing of instruments to laboratory computer systems
- Provide first-line support of any IT components (PC/printer/software) provided by DiaSorin as an element of their product offering
Qualifications, Experience and Skills
- Bachelors degree or appropriate HNC / HND - specialism in Biomedical Sciences or Engineering
- Previous experience as a field service engineer within a medical laboratory environment, or as a medical laboratory assistant having a demonstrable practical aptitude and interest in engineering; strong applicants without such experience, but with good experience in complex electro mechanical equipment in a highly regulated industry will be considered
- Electromechanical and fluidic systems experience
- IT experience, with a good knowledge of MS Windows
- Time management
- Strong attention to detail
- Ability to write clear and concise technical reports
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.