Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.
May 26, 2026
Contractor
Belmont Recruitment are currently seeking an experienced Housing Services Officer to join our client on a temporary basis. This is a full time assignment working Monday to Friday. Overview: The successful candidate will play a key role in supporting housing and neighbourhood service delivery within a defined area, helping to maintain safe and well managed communities for residents. The role will involve taking responsibility for tenancy and estate related issues, dealing with day to day enquiries from residents, and working collaboratively with internal teams and external partners to support effective local service delivery and improve outcomes for the community. Main Duties: Manage a designated patch of housing stock and act as a key contact for residents Deliver tenancy and estate management services in line with policies and procedures Respond to resident enquiries and provide effective housing related advice and support Support residents to maintain their tenancy and promote safe, sustainable communities Carry out estate inspections and identify environmental or tenancy related issues Work collaboratively with internal teams and external agencies to resolve neighbourhood concerns Promote community engagement and encourage residents to access local services and initiatives Maintain accurate records and ensure all casework is updated appropriately Support safeguarding and ensure residents are signposted to appropriate services where required Essential Criteria: Previous experience within a Housing Officer, Housing Services or Tenancy Management role Enhanced DBS clearance Experience managing tenancy and estate related matters Knowledge of housing legislation and tenancy management practices Ability to work effectively with residents and partner agencies Strong communication and customer service skills Experience handling challenging situations and resolving complaints Ability to manage a varied caseload and work independently If your skills match the above criteria, please apply with your up-to-date CV.
Opus People Solutions Ltd
Kidderminster, Worcestershire
Business Support Officer Hourly rate: 15 Working hours: 37 Monday-Friday Location: Green Street Depot Kidderminster DY10 1HA- office based only Contract: 3 months with review for extension Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services. Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department. Responsibilities: To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council's Customer Relationship Management (CRM) system, or in person. To take ownership of enquiries until they are resolved or passed to a service manager or another council department. To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy. To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand. To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council. To raise invoices and purchase orders on request in accordance with the council's policies and procedures. To use effective management of debt and recovery processes to pursue outstanding money owed to the council. To handle any monies, receipting and preparation of banking in accordance with set procedures. Due to our online right to work check, candidates must hold a valid passport. If you are available immediately, please apply now!
May 26, 2026
Seasonal
Business Support Officer Hourly rate: 15 Working hours: 37 Monday-Friday Location: Green Street Depot Kidderminster DY10 1HA- office based only Contract: 3 months with review for extension Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services. Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department. Responsibilities: To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council's Customer Relationship Management (CRM) system, or in person. To take ownership of enquiries until they are resolved or passed to a service manager or another council department. To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy. To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand. To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council. To raise invoices and purchase orders on request in accordance with the council's policies and procedures. To use effective management of debt and recovery processes to pursue outstanding money owed to the council. To handle any monies, receipting and preparation of banking in accordance with set procedures. Due to our online right to work check, candidates must hold a valid passport. If you are available immediately, please apply now!
Adecco are currently recruiting for an experienced Housing Officer with a strong background in tenancy management to take ownership of a large, diverse patch. This is an excellent opportunity for a housing professional who thrives in a fast-paced environment and is confident managing complex tenancies, delivering visible services, and building strong relationships with residents and partners. Housing Officer - Tenancy Management Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start The Role As a Housing Officer, you will be responsible for delivering a high-quality housing management service across a large geographical area. You will act as the key point of contact for tenants and leaseholders, ensuring excellent customer service and sustained tenancies. Key responsibilities include: Managing a large patch, taking full ownership of tenancy and estate management Handling complex tenancy issues, including enforcement and legal action Investigating and resolving anti-social behaviour (ASB) cases Carrying out estate inspections and identifying improvements Supporting vulnerable residents to sustain their tenancies Working closely with internal teams, contractors, and external agencies Responding to complaints, enquiries, and casework professionally and efficiently About You We are looking for a confident and resilient individual with strong tenancy experience and the ability to manage a demanding workload. You will have: Proven experience in tenancy management within social housing Experience managing a large patch and complex caseloads Strong knowledge of housing legislation and ASB processes Experience preparing cases for legal action and court Excellent communication and relationship-building skills Ability to prioritise effectively and work under pressure A proactive, solutions-focused approach Why Apply? Opportunity to work in a challenging but rewarding frontline role Make a real impact on residents and communities Gain experience managing a large and varied housing patch Work with a supportive and collaborative team If you are an experienced Housing Officer looking for your next contract and confident managing tenancies at scale, apply today through Adecco. This role is subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 26, 2026
Contractor
Adecco are currently recruiting for an experienced Housing Officer with a strong background in tenancy management to take ownership of a large, diverse patch. This is an excellent opportunity for a housing professional who thrives in a fast-paced environment and is confident managing complex tenancies, delivering visible services, and building strong relationships with residents and partners. Housing Officer - Tenancy Management Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 22.41 per hour PAYE / 29.72 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start The Role As a Housing Officer, you will be responsible for delivering a high-quality housing management service across a large geographical area. You will act as the key point of contact for tenants and leaseholders, ensuring excellent customer service and sustained tenancies. Key responsibilities include: Managing a large patch, taking full ownership of tenancy and estate management Handling complex tenancy issues, including enforcement and legal action Investigating and resolving anti-social behaviour (ASB) cases Carrying out estate inspections and identifying improvements Supporting vulnerable residents to sustain their tenancies Working closely with internal teams, contractors, and external agencies Responding to complaints, enquiries, and casework professionally and efficiently About You We are looking for a confident and resilient individual with strong tenancy experience and the ability to manage a demanding workload. You will have: Proven experience in tenancy management within social housing Experience managing a large patch and complex caseloads Strong knowledge of housing legislation and ASB processes Experience preparing cases for legal action and court Excellent communication and relationship-building skills Ability to prioritise effectively and work under pressure A proactive, solutions-focused approach Why Apply? Opportunity to work in a challenging but rewarding frontline role Make a real impact on residents and communities Gain experience managing a large and varied housing patch Work with a supportive and collaborative team If you are an experienced Housing Officer looking for your next contract and confident managing tenancies at scale, apply today through Adecco. This role is subject to a Basic Level DBS Check. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Details Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square, Oxford, OX1 2JD Grade 8: £49 119 - £58 265 p.a. This role sits within the The Proctors' Office which manages student casework for the University. We are a friendly and supportive team of 15 colleagues looking for an experienced manager to support this important and high profile work. The Deputy Head of the Proctors' Office manages a team of caseworkers, and deputises for the Head of the Proctors' Office as required. The remit of your team would be academic misconduct and student complaints. The Proctors' Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University's behalf in matters of central importance to its functioning and its reputation. The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. What We Offer As an employer, we genuinely care about our employees' wellbeing, and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs This role also offers the opportunity for some hybrid working About the Role A key focus of this role will be managing a team of Casework Managers who conduct investigations into student academic misconduct, and handle student complaints, extension requests and academic appeals. You will oversee the full case portfolio, taking the lead on the most complex cases while providing expert advice to colleagues. You will ensure all cases are managed professionally, proportionately, and within specified regulatory timeframes, in line with University regulations, policies and codes of practice, as well as the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA). About You You will be required to demonstrate strong casework management skills alongside excellent organisational, analytical and communication skills. You must be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as the University's education policy framework and governance structure. You will use this knowledge to make well-informed, timely and reasonable decisions on student cases, working closely with senior decision-makers. You will also be required to work effectively with students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk. The ability to demonstrate sound judgement, tact and discretion is essential, particularly when handling highly sensitive and confidential matters. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12.00 noon on 3 June 2026. Interviews are expected to take place during week commencing 15 June 2026 and will be in person.
May 26, 2026
Full time
Job Details Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square Deputy Head of the Proctors' Office Proctors' Office, University Offices, Wellington Square, Oxford, OX1 2JD Grade 8: £49 119 - £58 265 p.a. This role sits within the The Proctors' Office which manages student casework for the University. We are a friendly and supportive team of 15 colleagues looking for an experienced manager to support this important and high profile work. The Deputy Head of the Proctors' Office manages a team of caseworkers, and deputises for the Head of the Proctors' Office as required. The remit of your team would be academic misconduct and student complaints. The Proctors' Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University's behalf in matters of central importance to its functioning and its reputation. The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. What We Offer As an employer, we genuinely care about our employees' wellbeing, and this is reflected in the range of benefits that we offer including: An excellent contributory pension scheme 38 days annual leave A comprehensive range of childcare services Family leave schemes Cycle loan scheme Discounted bus travel and Season Ticket travel loans Membership to a variety of social and sports clubs This role also offers the opportunity for some hybrid working About the Role A key focus of this role will be managing a team of Casework Managers who conduct investigations into student academic misconduct, and handle student complaints, extension requests and academic appeals. You will oversee the full case portfolio, taking the lead on the most complex cases while providing expert advice to colleagues. You will ensure all cases are managed professionally, proportionately, and within specified regulatory timeframes, in line with University regulations, policies and codes of practice, as well as the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA). About You You will be required to demonstrate strong casework management skills alongside excellent organisational, analytical and communication skills. You must be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as the University's education policy framework and governance structure. You will use this knowledge to make well-informed, timely and reasonable decisions on student cases, working closely with senior decision-makers. You will also be required to work effectively with students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk. The ability to demonstrate sound judgement, tact and discretion is essential, particularly when handling highly sensitive and confidential matters. Application Process You will be required to upload a covering letter/supporting statement, CV and the details of two referees as part of your online application. The closing date for applications is 12.00 noon on 3 June 2026. Interviews are expected to take place during week commencing 15 June 2026 and will be in person.
Service Director Customer Services About Plymouth Plymouth is Britain's Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future. The Role This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council's Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation. You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our 'front doors'. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most. Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation. The Opportunity This is a role with real scale and impact. You will: Define and deliver a clear Customer Service Strategy, setting the standard for what good looks like across the Council Act as the organisation's customer services lead, shaping direction and holding services to account for delivery Embed a strong, consistent customer-focused culture across all front-line services Establish and lead a customer service training and development approach, building capability and confidence across the organisation Drive service redesign using data and insight to improve experience and reduce avoidable demand Ensure services are digitally enabled and accessible, while remaining inclusive for those who need additional support Oversee key enabling services including contact centre, complaints and business support, ensuring high performance and value for money This is an opportunity to define how customer service is delivered across the Council, lead cultural and organisational change, and position Plymouth as a high-performing, customer-focused authority. What We're Looking For We are looking for a strategic customer services leader who can operate effectively at Chief Officer level. You will bring: A strong track record of defining and delivering customer service strategy at scale Significant experience of leading customer service or customer experience functions, with a clear focus on outcomes The ability to embed a customer-focused culture across complex organisations through leadership and influence Experience of building organisational capability, including designing and delivering customer service training and development A strong understanding of how data, insight and digital approaches can improve customer experience Political awareness and experience of working with elected members and senior stakeholders A focus on performance, outcomes and continuous improvement You will be a visible and credible leader, able to set direction, build capability and deliver measurable improvement at pace. Why Join Us Plymouth City Council is committed to delivering better outcomes for our residents and communities. This role offers the opportunity to redefine how we serve our customers, lead significant cultural change and make a lasting impact on the experience of every resident who interacts with the Council. The expectation is that the role will be office-based for 3 to 4 days per week to support collaboration and visibility, with flexibility around how the remaining time is worked. As a flexible employer, we are open to discussing working arrangements to balance service needs with individual circumstances. If you have any queries, please contact Please note the current role profile is undergoing a grading review and cannot be published at this stage, but the draft version can be provided on request via the email address above. Closing date: 28 May Assessment Centre: 11 June Final interview: 17 June
May 26, 2026
Full time
Service Director Customer Services About Plymouth Plymouth is Britain's Ocean City - ambitious, forward-looking and proud of its identity. With significant investment, growth and regeneration underway, the city is evolving rapidly. We are focused on delivering high-quality public services, improving outcomes for residents and creating a sustainable, inclusive future. The Role This is a pivotal leadership role with a clear and uncompromising focus on customer service. As Service Director for Customer Services, you will define, lead and embed a Council-wide approach to customer service excellence. This is not simply about overseeing services, it is about owning and delivering the Council's Customer Service Strategy, redesigning services around the customer, and building the capability, leadership and training needed to deliver it consistently across the organisation. You will lead a broad portfolio including the contact centre, customer experience, complaints, business support and city-wide customer access through our 'front doors'. You will ensure services are simple, inclusive and effective, balancing digitally enabled delivery with high-quality human interaction where it matters most. Reporting to the Chief Operating Officer, you will operate as a key member of the senior leadership team, working closely with elected members, partners and stakeholders to drive a step-change in customer experience across the organisation. The Opportunity This is a role with real scale and impact. You will: Define and deliver a clear Customer Service Strategy, setting the standard for what good looks like across the Council Act as the organisation's customer services lead, shaping direction and holding services to account for delivery Embed a strong, consistent customer-focused culture across all front-line services Establish and lead a customer service training and development approach, building capability and confidence across the organisation Drive service redesign using data and insight to improve experience and reduce avoidable demand Ensure services are digitally enabled and accessible, while remaining inclusive for those who need additional support Oversee key enabling services including contact centre, complaints and business support, ensuring high performance and value for money This is an opportunity to define how customer service is delivered across the Council, lead cultural and organisational change, and position Plymouth as a high-performing, customer-focused authority. What We're Looking For We are looking for a strategic customer services leader who can operate effectively at Chief Officer level. You will bring: A strong track record of defining and delivering customer service strategy at scale Significant experience of leading customer service or customer experience functions, with a clear focus on outcomes The ability to embed a customer-focused culture across complex organisations through leadership and influence Experience of building organisational capability, including designing and delivering customer service training and development A strong understanding of how data, insight and digital approaches can improve customer experience Political awareness and experience of working with elected members and senior stakeholders A focus on performance, outcomes and continuous improvement You will be a visible and credible leader, able to set direction, build capability and deliver measurable improvement at pace. Why Join Us Plymouth City Council is committed to delivering better outcomes for our residents and communities. This role offers the opportunity to redefine how we serve our customers, lead significant cultural change and make a lasting impact on the experience of every resident who interacts with the Council. The expectation is that the role will be office-based for 3 to 4 days per week to support collaboration and visibility, with flexibility around how the remaining time is worked. As a flexible employer, we are open to discussing working arrangements to balance service needs with individual circumstances. If you have any queries, please contact Please note the current role profile is undergoing a grading review and cannot be published at this stage, but the draft version can be provided on request via the email address above. Closing date: 28 May Assessment Centre: 11 June Final interview: 17 June
Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 26, 2026
Seasonal
Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are currently seeking an experienced Senior Environmental Health Officer to join a busy and supportive Environmental Protection Team on an initial 6-month contract, with funding already secured for the role. This is an excellent opportunity for a skilled professional to make an immediate impact across a varied and interesting caseload. The Role You will be responsible for handling a broad range of environmental protection duties, including: Investigation of statutory nuisance cases Management of commercial and residential noise complaints Providing planning consultation responses Environmental permitting Advising on licensing applications Working on contaminated land matters Requirements To be considered, you must have: A recognised Environmental Health degree Proven experience across environmental protection functions, particularly those listed above Strong knowledge of relevant legislation and enforcement practices The ability to manage your own caseload effectively and work autonomously Working Arrangements Hybrid model: Office attendance required every second Wednesday and most Fridays (approximately 3 days per fortnight)
May 26, 2026
Contractor
We are currently seeking an experienced Senior Environmental Health Officer to join a busy and supportive Environmental Protection Team on an initial 6-month contract, with funding already secured for the role. This is an excellent opportunity for a skilled professional to make an immediate impact across a varied and interesting caseload. The Role You will be responsible for handling a broad range of environmental protection duties, including: Investigation of statutory nuisance cases Management of commercial and residential noise complaints Providing planning consultation responses Environmental permitting Advising on licensing applications Working on contaminated land matters Requirements To be considered, you must have: A recognised Environmental Health degree Proven experience across environmental protection functions, particularly those listed above Strong knowledge of relevant legislation and enforcement practices The ability to manage your own caseload effectively and work autonomously Working Arrangements Hybrid model: Office attendance required every second Wednesday and most Fridays (approximately 3 days per fortnight)
Our client, Based in North London, are looking for a Technical Scientific Officer Job Purpose: To provide technical professional services to protect the health, safety and welfare of residents, businesses, visitors and employees; working with businesses to help them comply with their legal duties. Providing assistance, advice and using available statutory powers to carry out all manners of inspection to keep people safe and to maintain professional and legal standards. Achieving your full potential in delivering high quality services ensuring that the Council discharges their statutory obligations. Key accountabilities: Providing high quality, timely and accurate professional/technical advice, guidance and information about any work matter, to customers, colleagues, members of the public, Elected Members (Councillors), Senior Managers, solicitors, architects, surveyors and other professionals in a clear format that is understandable and appropriate. Delivering, as directed, a range of services in accordance with legislation, codes of practice, corporate policies, local systems, policies and guidance and good professional practice. Range of activities for officers will include but is not limited to: low level inspections, projects, audits/surveys, alternative enforcement activities, publicity, other meetings, processing applications, visits, investigating complaints and service requests, monitoring, gathering evidence, if appropriate, taking statements, preparing reports and briefing notes for managers and determining appropriate action. Inspect the district to which you are assigned to keep informed of the regulatory circumstances therein; analysis of areas of work, problem solve, make recommendations to Team leader on decisions and take appropriate action and liaise with the officers in the team (and other teams) as necessary. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
May 26, 2026
Full time
Our client, Based in North London, are looking for a Technical Scientific Officer Job Purpose: To provide technical professional services to protect the health, safety and welfare of residents, businesses, visitors and employees; working with businesses to help them comply with their legal duties. Providing assistance, advice and using available statutory powers to carry out all manners of inspection to keep people safe and to maintain professional and legal standards. Achieving your full potential in delivering high quality services ensuring that the Council discharges their statutory obligations. Key accountabilities: Providing high quality, timely and accurate professional/technical advice, guidance and information about any work matter, to customers, colleagues, members of the public, Elected Members (Councillors), Senior Managers, solicitors, architects, surveyors and other professionals in a clear format that is understandable and appropriate. Delivering, as directed, a range of services in accordance with legislation, codes of practice, corporate policies, local systems, policies and guidance and good professional practice. Range of activities for officers will include but is not limited to: low level inspections, projects, audits/surveys, alternative enforcement activities, publicity, other meetings, processing applications, visits, investigating complaints and service requests, monitoring, gathering evidence, if appropriate, taking statements, preparing reports and briefing notes for managers and determining appropriate action. Inspect the district to which you are assigned to keep informed of the regulatory circumstances therein; analysis of areas of work, problem solve, make recommendations to Team leader on decisions and take appropriate action and liaise with the officers in the team (and other teams) as necessary. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to 250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.
Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays ( days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
May 26, 2026
Full time
Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays ( days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
May 26, 2026
Contractor
Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.
Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and providing excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we'd welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you're interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it's like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
May 26, 2026
Full time
Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and providing excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given, and we'd welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. Due to the extended remit in Wales, Welsh speaking applicants would be particularly welcomed; please include this skill on your CV when you apply. If this opportunity sounds like something you're interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £35,625 Contract: Permanent Closing Date: 10:00am, 27 May 2026 Interviews: Week commencing 22nd June Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation The vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided, and a mentor will be at hand to help support and help you understand the needs and demands of the role. Full details of the job and person specification can be found once you click to apply, along with more information about what it's like to work here. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period (6 months). All successful candidates will start at the starting salary point shown and this is non-negotiable. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life and work experiences, and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Customer Relations Officer 290 per day (Umbrella) Croydon (Hybrid) 6 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the Clients UK's complaint handling procedure / regulations. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 26, 2026
Contractor
Senior Customer Relations Officer 290 per day (Umbrella) Croydon (Hybrid) 6 Month Contract Summary: Our client is searching for a Senior Customer Relations team to join their team in Croydon! Within this role, you would be responsible for managing end-to-end complain cases in line with the regulatory requirements and ensuring fair, balanced outcomes for customers. This role focuses on delivering high quality investigations, clear final responses, and driving continuous improvement through root cause analysis, stakeholder collaboration and enhancing overall customer experience. Accountabilities for the role: Effective management of a complaint caseload with maintenance of accurate and timely records. Undertake comprehensive assessments of the merits of each complaint, including the consequences of such assessments and taking active steps to ensure that fair and balanced conclusions are reached for the customer whilst also managing any reputational issues to AEL. Timely production of "Final Response Letters" aimed at clearly detailing the rationale behind the decision reached whilst advising the customer of his/her FOS referral rights. Negotiation of compensatory benefits with internal and external complaint champions, complainants and the FOS Highlight complaint trends and operation process improvement suggestions / solutions to the Head of Customer Experience once identified following the resolution of the complaint Undertake effective root cause analysis tasks as requested by the Head of Customer Relations. Contribute to the production of Treating Customers Fairly (TCF) Bulletins and raising any conduct issues that may be identified as a result of complaint handling trends. Support in monitoring internal / external adherence to the Clients UK's complaint handling procedure / regulations. Maintain an up to date awareness of regulatory developments not limited to the Complaint (DISP) environment and escalating any concerns/updates as required. Participate, when required, in departmental initiatives in order to provide value to the UK business including (but not limited to) complaint training, presentations and knowledge sharing exercises in order to support and influence. Play an active role in identifying and improving our customers experience through group and individual efforts; to review and recommend improvements based upon complaint experiences. Reviewing all Final Response Letters escalated by the complaint champion network to ensure a fair outcome is being reached and the quality of the communication being sent is accurate Offering guidance and advice to the complaint champion network when they are attempting to resolve a complaint within 3-business days Working with the FOS when cases have been escalated to them for their review/investigation; providing case file information, with assistance from the CRT Admin, to assist them with forming their objective decision on the case Redirection of communication received within CRU to ensure it is being handled appropriately by the relevant line of business in CRT Admin absence. Experience & Qualifications Required: Solid knowledge and awareness of the FCA regulatory Framework for complaints handling and principles relating to TCF. Solid complaint handling experience within an insurance company, especially a claims environment. A sound understanding of the FOS and it's associated procedures and practices. If you are interested in this position, please do not hesitate to apply! Please note in the event of high volumes of applications, we will only be able to respond to successful applications in the first instance. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Senior Business Support Officer needed! Hourly Rate: 15.38ph Contract Duration: Until MArch 2027 Location: Temple Street, BS1 Hours: Tuesday 9-5, Wednesday 9-5 and Thursday 9-1. We are looking to recruit an organised and motivated Senior Business Support Officer working on a part-time basis, initially for 6 months. This is a key role providing essential business support to ensure the smooth running of the service and its projects. About the Role As a Senior Business Support Officer, you will champion the service and work closely with the lead officer providing a wide range of administrative and operational support. Your main responsibilities will include: Data entry, analysis, and management of datasets Diary management and process planning Raising purchase orders and processing invoices using ABW finance system Scanning and linking 'meanwhile' site documents into the system Printing and distributing terms and conditions documents Responding to emails, Freedom of Information (FOI) requests, Subject Access Requests (SARs), and complaints Recording and tracking information using iCase You will be processing and handling sensitive information About You For this role you will need to be a proactive and detail-oriented individual with: Strong interpersonal, organisational, and time management skills Proven analytical abilities, especially in handling data and financial processes Experience of using Office 365, including Outlook, Word, and Excel Confidence in managing and analysing spreadsheets Familiarity with SharePoint for saving, sharing, uploading and retrieving documents A genuine interest in supporting the Gypsy Roma Traveller community and understanding the challenges they face Knowledge and understanding of GDPR and data-protection protection policies and procedures. This position is suited to someone who takes pride in delivering high-quality business support. This role is hybrid based, with some opportunity to work from home after training, but will need to be in the office when requested or required. A basic DBS is required. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
May 26, 2026
Seasonal
Senior Business Support Officer needed! Hourly Rate: 15.38ph Contract Duration: Until MArch 2027 Location: Temple Street, BS1 Hours: Tuesday 9-5, Wednesday 9-5 and Thursday 9-1. We are looking to recruit an organised and motivated Senior Business Support Officer working on a part-time basis, initially for 6 months. This is a key role providing essential business support to ensure the smooth running of the service and its projects. About the Role As a Senior Business Support Officer, you will champion the service and work closely with the lead officer providing a wide range of administrative and operational support. Your main responsibilities will include: Data entry, analysis, and management of datasets Diary management and process planning Raising purchase orders and processing invoices using ABW finance system Scanning and linking 'meanwhile' site documents into the system Printing and distributing terms and conditions documents Responding to emails, Freedom of Information (FOI) requests, Subject Access Requests (SARs), and complaints Recording and tracking information using iCase You will be processing and handling sensitive information About You For this role you will need to be a proactive and detail-oriented individual with: Strong interpersonal, organisational, and time management skills Proven analytical abilities, especially in handling data and financial processes Experience of using Office 365, including Outlook, Word, and Excel Confidence in managing and analysing spreadsheets Familiarity with SharePoint for saving, sharing, uploading and retrieving documents A genuine interest in supporting the Gypsy Roma Traveller community and understanding the challenges they face Knowledge and understanding of GDPR and data-protection protection policies and procedures. This position is suited to someone who takes pride in delivering high-quality business support. This role is hybrid based, with some opportunity to work from home after training, but will need to be in the office when requested or required. A basic DBS is required. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities
May 26, 2026
Full time
Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities
Air Ambulance Charity Kent Surrey Sussex (KSS)
Rochester, Kent
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. We're driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life. Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey. You don't need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you. We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector. If you are still unsure whether to apply - get in touch and we will tell you a bit more about the role and what it involves. Main Purpose of Role: This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value. INCLUSION AND DIVERSITY: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief. We reserve the right to close the position early if the role is filled. REF-
May 26, 2026
Full time
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best. We're driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life. Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes. We warmly welcome applications from people at all stages of their careers, including those who may be newer to the workplace, returning after a career break, or looking to transition into the charity sector later in their professional journey. You don't need direct experience in a similar role to apply. If you bring strong transferable skills - such as organisation, communication, attention to detail, and a proactive approach - along with a genuine passion for supporting others, we would love to hear from you. We are committed to helping you succeed and will provide on the job training, ongoing support, and opportunities to build your confidence and develop your career within the charity sector. If you are still unsure whether to apply - get in touch and we will tell you a bit more about the role and what it involves. Main Purpose of Role: This role handles a variety of contact with our supporters, responding to calls and emails, thanking donations, handling queries and complaints, processing post, welcoming visitors, maintaining supporter records, and supporting other teams during especially busy periods, helping to ensure that our supporter service drives commitment to our charity and long-term value. INCLUSION AND DIVERSITY: KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief. We reserve the right to close the position early if the role is filled. REF-
Our client is looking for a proactive and organised Business Support Officer to provide high quality administrative and business support to the Housing Complaints and Quality Assurance Team. In this role you will help ensure that complaints, members enquiries and compensation related tasks are managed efficiently and within required timeframes. A key part of the role includes processing compensations, maintaining accurate records and producing performance reports. You will support their quality assurance processes, assist with system administration and help staff use the complaints and casework systems effectively. This role is ideal for someone with strong administrative experience, good IT and reporting skills and a keen eye for detail. If you are interested in this role please send your updated CV in the first instance.
May 26, 2026
Seasonal
Our client is looking for a proactive and organised Business Support Officer to provide high quality administrative and business support to the Housing Complaints and Quality Assurance Team. In this role you will help ensure that complaints, members enquiries and compensation related tasks are managed efficiently and within required timeframes. A key part of the role includes processing compensations, maintaining accurate records and producing performance reports. You will support their quality assurance processes, assist with system administration and help staff use the complaints and casework systems effectively. This role is ideal for someone with strong administrative experience, good IT and reporting skills and a keen eye for detail. If you are interested in this role please send your updated CV in the first instance.
Resident Liaison Officer Enfield 31,500 + 5,000 Car Allowance We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives. Key Responsibilities Acting as the main point of contact for residents throughout bathroom installation works Carrying out resident visits and pre-start meetings before works commence Managing resident expectations and providing regular updates throughout the project Handling complaints, queries, and access arrangements in a professional and timely manner Supporting vulnerable tenants and escalating safeguarding concerns where required Coordinating appointments to minimise delays and maximise programme efficiency Liaising closely with site managers, operatives, subcontractors, and council representatives Maintaining accurate records, resident feedback, and property information Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved Requirements Previous experience working as a Resident Liaison Officer within social housing or planned works Strong communication and customer service skills Experience dealing with vulnerable residents and challenging situations Ability to work independently and manage a busy workload Good IT skills including Microsoft Office Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Opportunity to work on a major council refurbishment programme Supportive team environment with career progression opportunities
May 26, 2026
Full time
Resident Liaison Officer Enfield 31,500 + 5,000 Car Allowance We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives. Key Responsibilities Acting as the main point of contact for residents throughout bathroom installation works Carrying out resident visits and pre-start meetings before works commence Managing resident expectations and providing regular updates throughout the project Handling complaints, queries, and access arrangements in a professional and timely manner Supporting vulnerable tenants and escalating safeguarding concerns where required Coordinating appointments to minimise delays and maximise programme efficiency Liaising closely with site managers, operatives, subcontractors, and council representatives Maintaining accurate records, resident feedback, and property information Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved Requirements Previous experience working as a Resident Liaison Officer within social housing or planned works Strong communication and customer service skills Experience dealing with vulnerable residents and challenging situations Ability to work independently and manage a busy workload Good IT skills including Microsoft Office Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Opportunity to work on a major council refurbishment programme Supportive team environment with career progression opportunities
Job Title: Customer Relations Officer Location: Local authority based in Hounslow Hourly rate: 21.41 PAYE/ 28.48 Umbrella Contract Length: 3-month temporary contract (possibility of extension) Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week) Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely ASAP Start Job Purpose: As a Customer Relations Officer (Housing) you will play a key role in overseeing and working with housing and Social care colleagues to resolve complaints within statutory and corporate timescales. A core function will also be to ensure compliance with the Housing Ombudsman and Local Government and Social Care Ombudsman Complaint Handling Code. Job Duties: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service. To undertake such assignments of research, analysis, report writing and monitoring as required. To work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales To work within the processes in place and highlight areas for development to continually improve the service provided. To use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service. To administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests. To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. Person Specification: The ideal candidate must have: Previous experience working on complaints for a council or similar public sector organisation. Experience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy. Experience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants. Skills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 26, 2026
Contractor
Job Title: Customer Relations Officer Location: Local authority based in Hounslow Hourly rate: 21.41 PAYE/ 28.48 Umbrella Contract Length: 3-month temporary contract (possibility of extension) Working Pattern: Monday- Friday, 8.45am- 5pm (36 hours per week) Working Arrangements: Hybrid model: 2 days in Hounslow House office, 3 days working remotely ASAP Start Job Purpose: As a Customer Relations Officer (Housing) you will play a key role in overseeing and working with housing and Social care colleagues to resolve complaints within statutory and corporate timescales. A core function will also be to ensure compliance with the Housing Ombudsman and Local Government and Social Care Ombudsman Complaint Handling Code. Job Duties: Ensure all service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. To be clear, helpful and manage expectations in any telephone conversations and written communication with complainants Keep excellent records of interactions with customers and any other relevant information received and ensure appropriate actions are taken, updating colleagues, casework and computer records as required to enable regular monitoring of the service. To undertake such assignments of research, analysis, report writing and monitoring as required. To work with housing colleagues to ensure Ombudsman cases are investigated and responded to within Ombudsman timescales To work within the processes in place and highlight areas for development to continually improve the service provided. To use and help develop supporting IT software through workshops, testing and identifying new ways of working to maximise the effectiveness of the service. To administer corporate policies in respect of Data Protection, Freedom of Information and Environmental Information Requests. To take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. To liaise with Senior Managers, Heads of Service, housing service areas as part of remedial activities to remedy areas of failure. Person Specification: The ideal candidate must have: Previous experience working on complaints for a council or similar public sector organisation. Experience and/or skills in ensuring the Stage 1 and Stage 2 corporate complaint process is effectively implemented in line with the Ombudsman Complaint Handling Code and Complaints, Comments and Compliments policy. Experience in ensuring service complaints are dealt with in a professional manner, within set timescales ensuring strict compliance with the Councils Complaints Procedure. Demonstrable skills and experience of being clear, helpful and manage expectations in any telephone conversations and written communication with complainants. Skills to take ownership of the liaison of composite housing complaints and composite housing Ombudsman cases to ensure a quality and timely response and resolution. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme Permanent, Full-time 37 hours per week Flexible working options including hybrid working arrangement Job Ref: P2427 About the role Are you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? The organisation is looking for a Quality and Assurance Officer to join its Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants. In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the organisation s Complaints Policy and the Housing Ombudsman s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and organisational standards. About you The organisation is looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You will be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines. You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required. Why join the organisation Join an organisation committed to putting the environment at the heart of every decision. They live their values trust, care, confidence, collaboration and customer focus while delivering sustainable services, reducing environmental impact and making a positive difference for local communities. The organisation is based in a well-connected district with a mix of urban and rural communities, green spaces and a thriving centre. Offices are centrally located with good transport links and access to local amenities, making it a great place to live and work. Benefits In addition to working within a supportive team and receiving a competitive salary, you will have access to: 28.5 days basic annual leave (increasing with service) plus bank holidays (Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-time staff) Local Government Pension Scheme Flexible working options Staff parking permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via an online platform Additional information Disability Confident: The organisation is proud to be a Disability Confident employer and guarantees an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Disclosure Checks: This post is subject to a Basic Disclosure Check. English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Closing date for applications: 1 June 2026 Interviews are scheduled for: week commencing 8 June 2026 Please note: interviews may be conducted throughout the application process. The organisation reserves the right to close the vacancy at an earlier date and strongly encourages early applications. REF-
May 26, 2026
Full time
£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme Permanent, Full-time 37 hours per week Flexible working options including hybrid working arrangement Job Ref: P2427 About the role Are you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? The organisation is looking for a Quality and Assurance Officer to join its Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants. In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the organisation s Complaints Policy and the Housing Ombudsman s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and organisational standards. About you The organisation is looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You will be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines. You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required. Why join the organisation Join an organisation committed to putting the environment at the heart of every decision. They live their values trust, care, confidence, collaboration and customer focus while delivering sustainable services, reducing environmental impact and making a positive difference for local communities. The organisation is based in a well-connected district with a mix of urban and rural communities, green spaces and a thriving centre. Offices are centrally located with good transport links and access to local amenities, making it a great place to live and work. Benefits In addition to working within a supportive team and receiving a competitive salary, you will have access to: 28.5 days basic annual leave (increasing with service) plus bank holidays (Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-time staff) Local Government Pension Scheme Flexible working options Staff parking permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via an online platform Additional information Disability Confident: The organisation is proud to be a Disability Confident employer and guarantees an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Disclosure Checks: This post is subject to a Basic Disclosure Check. English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Closing date for applications: 1 June 2026 Interviews are scheduled for: week commencing 8 June 2026 Please note: interviews may be conducted throughout the application process. The organisation reserves the right to close the vacancy at an earlier date and strongly encourages early applications. REF-
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
May 25, 2026
Contractor
Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
